Continental Hotel
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Customer Reviews For The Continental Hotel Hounslow


Address: 29-31 Lampton Road, Hounslow, Middlesex, England, UK, TW3 1JA
This hotel has averaged a score of 3.3 out of 5 by 965 past guests
>>>Booking.com (average customer rating 3.6 out of 5 from 468 reviews)
>>>Laterooms (average customer rating 3.3 out of 5 from 27 reviews)
>>>Tripadvisor (ranked 18 of 24 for hotels in Hounslow and rated 3.1 out of 5 from 470 reviews)
*Whereas Tripdavisor reviews can be placed by anyone, reviews on Booking and Laterooms can only be placed by guests who have actually stayed at the particular hotel making them very balanced.

28/07/2015
Rated 2.1 out of 5 :
Liked: swimming pool.
Disliked: They asked the payment in advance with no option to see the room first. They did not consider our preference asked.
26/07/2015
Rated 3.8 out of 5 :
Liked: Comfort and cleanliness of room.
Disliked: Paying for a superior room and being put in a double.
10/07/2015
Rated 3.6 out of 5 :
Liked: Location
Disliked: Price
09/07/2015
Rated 4.2 out of 5 :
Liked: Within easy walking distance of city centre. Excellent breakfast
Disliked: Guest did not comment for this item.
04/07/2015
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Ac not working and staff too slow to respond I have to abandoned the hotel
02/07/2015
Rated 4.0 out of 5 :
Liked: The room was really nice for the price I would had paid for.
Disliked: Cleanliness. Moldy shower box.
02/07/2015
Rated 3.4 out of 5 :
Liked: Handy for my project
Disliked: Car parking is expensive and limited
30/06/2015
Rated 4.8 out of 5 :
Liked: Got free upgrade to better - newly refurbished - room
Disliked: £30 security deposit on check in! ?
27/06/2015
Rated 4.0 out of 5 :
Liked: Great location and very helpful staff. The room furnishings were very modern.
Disliked: The room was not cleaned properly, there was what appeared to be dirt on the floor and some surfaces were dusty.
26/06/2015
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room was baking hot! No window and air con was so loud was impossible to sleep! Complained to the hotel direct. Still awaiting a reply 4 weeks later!
16/06/2015
Rated 4.8 out of 5 :
Liked: Room very nice
Disliked: Unable to hang clothes as wardrobe too short. Not a single hook to hang anything anywhere in room or in bathroom. Would have thought coat hooks should be standard
09/06/2015
Rated 3.4 out of 5 :
Liked: Wonderfull Decor excellent design
Disliked: Mould kept me awake, found it hard to breath Paying a deposit which I did not expect booking via the website. The corridor Smell.
08/06/2015
Rated 2.3 out of 5 :
Liked: The staff were helpful in giving me a different room.
Disliked: Dirty paint on walls, broken tiles throughout reception and bathrooms, water swollen cupboards. Plynths missing of cupboards.
07/06/2015
Rated 3.2 out of 5 :
Liked: Nice property, nice view out the windows, although they don't open.
Disliked: Spa was advertised as 'walk-ins accepted' and when we went there was nobody at the desk but a sign telling us to speak to Gold's Gym staff. The staff member was supremely unhelpful and didn't even smile once! Room service called us back twice because they couldn't understand the order (of two sandwiches) and a while later when the food finally arrived, the order was not right!
05/06/2015
Rated 3.8 out of 5 :
Liked: Good location, close to airport. Nice size room. Pleased to see an iron.
Disliked: Discovered upon arrival that parking would cost £15 per night. Quilt was too hot and no top sheet on the bed.
04/06/2015
Rated 4.0 out of 5 :
Liked: The location was perfect for my needs. The evening menu choice (salmon) was amazing some staff were able to help me find local amenities required for my business trip
Disliked: I was disappointed to find the price did not include breakfast and communication with some staff was difficult causing me to feel awkward.
02/06/2015
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: The customer service was pathetic.1-
31/05/2015
Rated 4.2 out of 5 :
Liked: Staff very polite and helpful
Disliked: Guest did not comment for this item.
28/05/2015
Rated 2.3 out of 5 :
Liked: Not much
Disliked: £50 bond. £15 parking. Mouldy room. Dirty bathroom. 1 very slow lift. Never 4star struggle to get 2star.
27/05/2015
Rated 1.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Absolutely awful rude staff and nothing works no water in the rooms so no shower or brushing your teeth dirty filthy hotel the mattress spring was coming out very uncomfortable
26/05/2015
Rated 3.8 out of 5 :
Liked: Room was nice with quality television. Freeview was available
Disliked: Bathroom sink was stained and had mould in the corner
26/05/2015
Rated 2.1 out of 5 :
Liked: The fact that they had a gym with a pool at the bottom floor and that the location was great next to Hounslow high street
Disliked: We first got a room that was disgusting and dirty, then my husband went down to talk to the staff and we got a better room, but before check out the next day the water in the shower stopped working.
22/05/2015
Rated 4.0 out of 5 :
Liked: comfortable room and bath. Very supporting team at reception. Overall a good atmosphere in hotel
Disliked: Maintenance / refurbishment of lift is to be required urgently.
17/05/2015
Rated 4.0 out of 5 :
Liked: the staff where very helpful and friendly
Disliked: The fact the room I booked was not available when my mother checked in and the hotel they send her to was horrible
14/05/2015
Rated 4.0 out of 5 :
Liked: Comfort and easy access to central London.
Disliked: The room they gave us has a clogged lavatory. Had been reported and works better but still overflowing when using continously.
12/05/2015
Rated 3.2 out of 5 :
Liked: The staff and location was great
Disliked: The bed was very, very uncomfortable.
10/05/2015
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: On arrival the room smell was terrible it was if someone had been smoking! The shower room was not practical as the water drainage was not good and a severe slip hazard. The corridors had light switches hanging from there sockets this was meant to be 4*!
10/05/2015
Rated 1.6 out of 5 :
Liked: Lovely restaurant and great food!
Disliked: The room smelled of sewage, mould infested shower and entire bathroom. No window, so tough luck on the smell. No wonder why the price is low. Honestly, best go to a 3star respecatble hotel
09/05/2015
Rated 3.2 out of 5 :
Liked: good bed clean
Disliked: Problems with the television lack of channels Bathroom two much power with the water splashing everywhere.
05/05/2015
Rated 2.5 out of 5 :
Liked: big bed and television
Disliked: No cold water, no plug in sink, toilet didn't flush. Noisy location. Carpets on stairs grubby.
05/05/2015
Rated 4.6 out of 5 :
Liked: Staff were very polite and helpful, room was perfect, didn't use the facilities (apart from parking) and didn't eat at the hotel so cannot comment
Disliked: I didn't like that the hotel take a £50 deposit when you arrive for any damages to the room and take so Long to return the money.
02/05/2015
Rated 4.4 out of 5 :
Liked: Great facilities and value for money, room was modern with fantastic bathroom
Disliked: Bedroom was quite small with very little space to put clothes and luggage
26/04/2015
Rated 4.2 out of 5 :
Liked: Loved the pool and spa. My son met us for an early evening meal the standard was excellent. We also found the staff very helpful.
Disliked: A loss of hot water was not the best start on the day we checked out, not a cold shower fan!
22/04/2015
Rated 2.9 out of 5 :
Liked: Good bed, location to tube, quiet, staff friendly, wiffi
Disliked: No bedside lights, One standing lamp did not work, table lamp worked when bulb was tightened otherwise flickered, one bedside table not replaced and state of paint work in window area
21/04/2015
Rated 4.6 out of 5 :
Liked: Had a problem with the air conditioning in our room, we were offered another room which was smaller however adequate, I mentioned this at reception and was given another room without any hassle.
Disliked: Guest did not comment for this item.
19/04/2015
Rated 3.8 out of 5 :
Liked: It was really close to the tube station and easy to get to Heathrow. Staff remembered the early morning alarm call. The room was clean albeit small. Lovely to have a swim in the pool.
Disliked: The room was small for a double and no hangers or cupboard. The bed was a little soggy but fine for one person. The back stairs and corridors could do with some attention. The food choices (restaurant & room service) were limited for vegetarians. Basically fine though.
14/04/2015
Rated 5 out of 5 :
Liked: The English Breakfast
Disliked: Guest did not comment for this item.
12/04/2015
Rated 3.6 out of 5 :
Liked: Proximity to the tube station and the airport
Disliked: Staff did not give instruction on how to operate the light system.
11/04/2015
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Needs decorateing on some spots
10/04/2015
Rated 5 out of 5 :
Liked: Lovely well furnished and comfortable room. There appeared to be everything one might need for an enjoyable break.
Disliked: There seemed to be an unpleasant smell in the bathroom, despite the fact that it was very clean and well equipped.
09/04/2015
Rated 3.8 out of 5 :
Liked: Location, friendly helpful staff
Disliked: Non-adjustable heating system
08/04/2015
Rated 2.5 out of 5 :
Liked: Friendly and very helpful staff
Disliked: Cleanliness and maintenance was lacking. Mould around windows. Limescale in shower. Stained toilet seat. Leather peeling off headboard. Stains on wall.
07/04/2015
Rated 5 out of 5 :
Liked: Treated like a king great place and staff also great and helpful
Disliked: Guest did not comment for this item.
05/04/2015
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Had to be moved from one room on the 3rd floor that had very serious mould and damp, I mentioned this to house keeping and I was moved immediately. Not good whatsoever. Besides that I found most things acceptable
02/04/2015
Rated 3.4 out of 5 :
Liked: Near tube and shops
Disliked: Tired and run down hptel
29/03/2015
Rated 4.4 out of 5 :
Liked: Silence in the room no outside sound
Disliked: Old rooms dirty and smell
22/03/2015
Rated 4.8 out of 5 :
Liked: the staff, the food and the decor of the room, , free Wi-Fi
Disliked: Parking fees, , , , , , , ,
19/03/2015
Rated 5 out of 5 :
Liked: Very friendly staff, excellent position for Heathrow!
Disliked: Guest did not comment for this item.
19/03/2015
Rated 2.7 out of 5 :
Liked: Reception staff were very good
Disliked: The rooms were far to hot and you couldn't turn the temp down. The bedroom carpet was damp. The headboard covered in dust, there was dried vomit on the bin in the bathroom and the breakfast was poor.
17/03/2015
Rated 4.8 out of 5 :
Liked: I read the reviews before I booked and the reviews pointed to booking a room on the fourth floor, which I did. My stay was absolutely fine, the room was comfortable and clean, just a few tiny issues could be addressed in the bathroom but apart from that I have nothing to complain out. Staff were very friendly both day and night and were very helpful. Breakfast was lovely and I had to go for seconds. All in all a good hotel. They just need to take into account comments from past guests and upgrade the other rooms to match the fourth floor.
Disliked: Just a few things could be tweaked in the bathroom. Noticed around the sink it had been filled quite poorly, superficial but it would just make the room look nicer.
15/03/2015
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Toilet flush was not working properly
15/03/2015
Rated 4.0 out of 5 :
Liked: Power showers were excellent. Lovely swimming pool. Handy for tube stations
Disliked: Guest did not comment for this item.
10/03/2015
Rated 5 out of 5 :
Liked: every thing
Disliked: Hotel name not prominant, I drove past 2 times
08/03/2015
Rated 4.6 out of 5 :
Liked: A lovely comfortable room.
Disliked: Guest did not comment for this item.
06/03/2015
Rated 5 out of 5 :
Liked: the cleanliness and the location
Disliked: Guest did not comment for this item.
02/03/2015
Rated 4.4 out of 5 :
Liked: Nice hotel, good for relax and close to the airport. The services were good including the spa and the swimming pool.
Disliked: Far from London but close to Heathrow Airport.
01/03/2015
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Having to pay £15 to use parking
22/02/2015
Rated 4.2 out of 5 :
Liked: Location, room size
Disliked: The spring in bed were not very comfortable
21/02/2015
Rated 3.8 out of 5 :
Liked: Location, closeness to tube station
Disliked: The lifts were very slow and were out of order the day of our departure. Music in hotel corridors could have been more relaxing - trance music playing every evening, fine for the bar area, but not for the room corridors.
17/02/2015
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Toilet dirty stinky
16/02/2015
Rated 4.0 out of 5 :
Liked: Newly refurbished room and friendly staff made my stay special. Would recommend this hotel to friends and family.
Disliked: Guest did not comment for this item.
10/02/2015
Rated 3.2 out of 5 :
Liked: Overall I enjoyed my stay The restaurant is good offering good value
Disliked: The floor in the room was dirty when I arrieved. The shower door could really do with a good clean
08/02/2015
Rated 2.9 out of 5 :
Liked: The bed was huge and room was very clean with a very nice up to date bathroom. Beware always ask for an upgraded room
Disliked: The pool was shut even though I was told I had gold star access to the gym and pool. The room was tiny it housed a huge bed but no room to walk round. No real wardrobe hanging space just a rail for short items which was very weird. Could not find any coat pegs. Not sure whether the fire extinguishers had been checked recently had some old dates on them
01/01/2015
Rated 3.3 out of 5 :
other reviews sum it up. Other reviews are correct. It looks like it was lovely hotel many years ago but clearly has had no money spent on it for many years. The walls in the halls are awful. The bathroom floor tiles are all loose. And worse of all the heating in my room didn't work. For the cheap price I paid for the room on the website it was ok but if you paid the full rate and expected a 4 star hotel you would be very disappointed.
05/02/2015
Rated 2.3 out of 5 :
Liked: Breakfast
Disliked: I had requested for wake up call which was not attended to.
04/02/2015
Rated 3.2 out of 5 :
Liked: The price of the hotel.
Disliked: The hotel is not very clean!
02/02/2015
Rated 2 out of 5 :
Liked: guest did not comment for this item.
Disliked: No kettle in the room, called reception many times but no one answered, went down (elevator doesn't work) to ask for it and they said they will bring it. After an hour a guy knocks on my door bringing me old and rusty kettle. Seriously?! Bathroom had rusty taps - yuck!
30/01/2015
Rated 4.2 out of 5 :
Liked: Room decorated
Disliked: Guest did not comment for this item.
27/01/2015
Rated 5 out of 5 :
Liked: Staff and Service
Disliked: Guest did not comment for this item.
25/01/2015
Rated 3.4 out of 5 :
Liked: Very friendly staff & good location from the Underground
Disliked: Didn't have any hot water for a shower in the morning for the first couple of days.
23/01/2015
Rated 1.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room was cold in winter no heating
18/01/2015
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Toilet facility
18/01/2015
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: There was blood on my pillows before I touched them and was disgusted by it, as neither me or my boyfriend were bleeding.
15/01/2015
Rated 2.1 out of 5 :
Liked: Room interior very nice Big Television Staff gave good directions to restaurants
Disliked: -Parking £15 per night- way too much -Stain on my duvet -Bar soap in the shower left from previous guest -one mug in the room, myself and my partner had to share during the night -Telephone not working, I had to call room service from my mobile Spa/ Gym assistant rushed me when I was inquiring about the pool time
09/01/2015
Rated 4.0 out of 5 :
Liked: The new hotel room was gorgeous and filled with wonderful extras and luxury. The manager was awesome.
Disliked: The old hotel rooms had mould and had old, shabby furniture
05/01/2015
Rated 1.4 out of 5 :
Liked: Location. Good food.
Disliked: Staff were rude. Never cleaned room. Elevator was too slow. Shower leaked. Didn't get room we booked as it was not ready. Rooms smaller than pictures appeared.
03/01/2015
Rated 1.6 out of 5 :
Liked: nothing
Disliked: disgusting room even though hotel been reburshied
30/12/2014
Rated 3.8 out of 5 :
Liked: Comfortable beds, nice decor, Wi-Fi free and reception good, close to tube.
Disliked: Very little - kept knocking leg on corner of wooden bed unit but this is being very picky.
29/12/2014
Rated 3.2 out of 5 :
Liked: Rooms clean and modern
Disliked: Fire alarm constantly going off all night. Staff had no idea what to do. No offer of reconpense. Telephone to reception did not work when asking for information.
21/12/2014
Rated 3.4 out of 5 :
Liked: location, room cleaning.
Disliked: entrance card doesn't work often.
18/12/2014
Rated 3.4 out of 5 :
Liked: hotel was nice and clean, rooms were a little small for a 4* hotel but was manageable. Tube station was not too far. Parking was a bit expensive.
Disliked: the ac in the room kept shutting off and it was really warm, disrupted my sleep and I had to wake up a few times in the night. Lit was really small and aged.
17/12/2014
Rated 5 out of 5 :
Liked: I was not expecting it that good very happy to see your room
Disliked: Guest did not comment for this item.
16/12/2014
Rated 3.8 out of 5 :
Liked: Very nice rooms
Disliked: Guest did not comment for this item.
15/12/2014
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Not very clean Blocked drain in shower
14/12/2014
Rated 5 out of 5 :
Liked: Everything! Wonderful/beautiful staff; only met female staff. Prompt room service.
Disliked: Guest did not comment for this item.
10/12/2014
Rated 4.0 out of 5 :
Liked: thanks Elena from the front desk that helped me much, as together as the other people. Very friendly staff, nice hotel, close to the tube.
Disliked: Small room, looks dated
01/12/2014
Rated 1.7 out of 5 :
The Continental Hotel Once upon a time there was this neglected 5-star hotel, which had been denied a refurbishing, or maintenance budget for years. Thankfully the plank of wood keeping the front door locked, was safely guarded by the friendly and efficient staff. If you want value and worn plush rooms, then stay here. But, remember to bring £50 cash deposit. Also, a photo id, and flips flops to wear in the wet room. Convenient location and good price. More spacious than nearby Travelodge and there's free Wi-Fi.
06/12/2014
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Checked in allocated a room that was already occupied. Then replacement room only had one bedside cabinet and tea/coffee facilities for one and extremely limited hanging space for clothes. Been here numerous times worst room ever avoid 214 if you are a couple. Looked like a single room with a decent double bed in it
04/12/2014
Rated 3.8 out of 5 :
Liked: Food size of room staff
Disliked: room décor was very shabby
29/11/2014
Rated 2 out of 5 :
Liked: Good location
Disliked: Dirty and stinky toilet Rude staffs Expensive parking Breakfast not valuable so-called 'full breakfast' - no sausage bacon mushroom Dry ham and cheese
27/11/2014
Rated 4.4 out of 5 :
Liked: Food was excellent Bed was very comfortable Very quiet
Disliked: Room was a little on the small size parking limited and expensive
27/11/2014
Rated 4.0 out of 5 :
Liked: Restaurant and Bar Food was great, even if the man behind the man was a little officious! Clean comfortable rooms, with WiFi that actually worked well.
Disliked: Tiny car park so get there early!
01/11/2014
Rated 5 out of 5 :
We booked the hotel through a 3rd party as a base for a weekend in Central London, I phoned for early check in a few days before & they let us check in at 11am at no extra cost. I requested a double room but on arrival found that we had a twin room, reception dealt with this with minimal fuss and quickly. We spent minimal time in the hotel as we had 2 busy days ahead of us. We found the hotel to be of a good standard, clean and davide on reception was very helpful, I would recommend this hotel to anybody & the fact the tube was only 3 minutes away makes it perfect to travel to Central London.
25/11/2014
Rated 3.6 out of 5 :
Liked: Helpful staff, nice main area, free WiFi.
Disliked: Room was well in need of refurbishment!
17/11/2014
Rated 2.5 out of 5 :
Liked: The location is good for the metro. Err that is it
Disliked: This is the second and the last time I will use this hotel. The rooms need a total make over, as does the corridors Restrurant and breakfast still very good parking costs could be less
13/11/2014
Rated 3.8 out of 5 :
Liked: Gold's gym, pool
Disliked: Guest did not comment for this item.
13/11/2014
Rated 4.4 out of 5 :
Liked: everything l like means staff. Clean room and all facilities
Disliked: Guest did not comment for this item.
08/11/2014
Rated 3.8 out of 5 :
Liked: Location was good and the staff were excellent.
Disliked: I was unaware that during my stay there would be music played from a source that makes you feel like you are in a club when you are trying to sleep. And the random fire alarm tests makes sure sleeping is not an option.
05/11/2014
Rated 4.0 out of 5 :
Liked: Staff, position, lovely towel and heated towel rail. Comfortable room and some staff very helpful and friendly.
Disliked: Cold air in the gymn and not so clean mats.
04/11/2014
Rated 4.0 out of 5 :
Liked: location Wi-Fi Rooms are very nice. Staff were very polite and helpful
Disliked: Shower & toilet a little dirty
04/11/2014
Rated 3.8 out of 5 :
Liked: Staff were very friendly. Hotel was nice and clean, and situated perfectly for underground into London.
Disliked: Very noisy at night especially during early hours. Some guests were extremely inconsiderate given I stayed with my young family. I will not stay here again because of this!
04/11/2014
Rated 4.8 out of 5 :
Liked: Pool, sauna, steam, Jacuzzi were a great treat to unwind as I was attending 3 days of wedding celebrations. Staff were friendly and helpful. Can't fault anything really and a great price for the Friday night I stayed here.
Disliked: All good!
31/10/2014
Rated 2.9 out of 5 :
Liked: Comfortable rooms, near tube station, Good value
Disliked: Area is really dangerous, specially at night.
01/10/2014
Rated 5 out of 5 :
..
24/10/2014
Rated 3.4 out of 5 :
Liked: Location to Heathrow. Quiet.
Disliked: Halls seemed old and only one elevator.
23/10/2014
Rated 1.9 out of 5 :
Liked: The location & the rate of 55, nothing but that.
Disliked: Staff's English needs substantial improvement, smelly hall & in the lift, mouldy shower room.
23/10/2014
Rated 4.2 out of 5 :
Liked: good choice
Disliked: English breakfast too expensive
21/10/2014
Rated 2.9 out of 5 :
Liked: Location to family
Disliked: Curtains did not hang properly, couch was notably damaged and shower door was hanging by a thread.
12/10/2014
Rated 5 out of 5 :
Liked: Close to tube and Hounslow Town centre. Excellent place to stay
Disliked: Guest did not comment for this item.
09/10/2014
Rated 4 out of 5 :
Liked: The location is very good, staff well trained and very friendly and a very comfortable bed to sleep
Disliked: the washing hand basin in the toilet spills water all over the place and there is no bath tub.
08/10/2014
Rated 4.0 out of 5 :
Liked: near metro station
Disliked: needs maintance
07/10/2014
Rated 2.5 out of 5 :
Liked: cheao price
Disliked: very uncomfortable atmosphere
05/10/2014
Rated 2.7 out of 5 :
Liked: close to tube station
Disliked: Guest did not comment for this item.
01/10/2014
Rated 4.2 out of 5 :
Liked: friendly staff and really enjoyed the room. Ideal for shopping
Disliked: the shower was not good
01/10/2014
Rated 4.2 out of 5 :
Liked: Clean rooms, Friendly staff, Great value for money
Disliked: Expensive breakfast, Location
30/09/2014
Rated 4.2 out of 5 :
Liked: The bed was very comfortable Clean Close to the subway
Disliked: Windows would not open and the room smelled like stale air No adapters for continental travellers
28/09/2014
Rated 3.6 out of 5 :
Liked: location and proximity to tube
Disliked: very dubious looking stain on wall in bedroom, resembled either dried faeces or dried blood - I didn't dare get too close to find out! Room 315
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