Holiday Inn Kensington Hotel review

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Customer reviewsfor the Holiday Inn Kensington hotel.
Address: 100 Cromwell Road, London, England, UK, SW7 4ER

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Average Customer Rating: 6.5/10 (2 reviews)

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Milesfaster.co.uk customer reviews ↓

NAME CHNAGE TO CROWN PLAZA KENSINGTON APRIL 2009

Rating out of 10: 4
Date stayed: February 2009
review: We were unfortunate enough to book into this hotel (thank goodness it was only for one night!). We were given room 114 on the first floor and therein lay the pronblem. We checked in at approx 7pm and as we made our way to our room it became evident that the hotel was undergoing extensive renovation. Obviously, no work was actually being carried out at that time of the evening but it did make us wonder why there had been no mention made of this at time of booking. As we had just driven for 8.5 hours from Scotland we were loking forward to a good night's sleep. However the beds were lumpy and uncomfortable and this was not to be. Our appointment in London the next day was not until 11.00am so we decided to have a lie in as we were so tired. Some chance!!!!! We were rudely awakened at approx 08.00am by the sound of drills and hammers right outside our door!!!! I thought "surely not" - but on opening the door of our room was met by the sight of approx 6 burly workmen working away a couple of feet from our door. I immediately phoned reception to complain and was told that the management had made the decision to let out the room regardless of the fact that quite extensive building work was being carried out on that floor! I was flabbergasted but did not pursue the matter with the receptionist as English was not her first language and she was quite obviously struggling with an adequate explanation!!!! If you are thinking of booking this hotel - think again, the location is superb but the accommodation is far from it!!! This was my first experience with the Holiday Inn Group and a most unpleasant one at that!!!! We spoke to other guests in the elevator on our way down to breakfast and they too had similar grievances which seemed to have been swept aside by the reception staff. Overall a poor experience.

Rating out of 10: 9
Date stayed: July 2004
review: This hotel is in a fantasic location and is also very clean and close to the tube station. This is by far the best hotel which we have stayed in London, we were so impressed that we have booked up to stay there again.


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