Cumberland Hotel review

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Customer reviews for the Cumberland hotel.
Address: Marble Arch, London, England, UK, W1A 4RF

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Average Customer Rating: 4.58/10 (12 reviews)

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Milesfaster.co.uk customer reviews ↓

Rating out of 10: 6
Date stayed: February 2009
review: Very impersonal and unwelcoming. Basin leaked,reported and "repaired" Still leaked, but we given a better room. Breakfast in the "Market" was cold, tasteless and overpriced. Coffee in the bar at £4.60 a cup was a rip-off as was the soup in the brasserie.Look out for the 12.5% "service charge" Stay again?-no way

Rating out of 10: 3
Date stayed: May 2008
review: This was the most impersonal and unwelcoming hotel I have ever stayed in! The room was adequate but not as clean as it could have been (especially the bathroom). As for breakfast, it was like a bun fight - queuing for breakfast is not my idea of a 4 star hotel. We definitely will not be staying again.

Rating out of 10: 3
Date stayed: April 2008
review: Just returned from a 2 night break at the Cumberland Hotel. Disappointment would be an understatement. On arrival we checked into our "Deluxe twin room." The only thing deluxe about the room was the price. The carpet was dirty, there were obscure stains up the wall beside the bed and we had a view of a brick wall. I rang reception, explained the situation and asked to be moved. 5 phone calls and an hour and a half later we were moved. This time we had a view of Oxford Street. The room was cleaner but not of the standard you would expect in a 4* hotel. Also, the light above the bed didn't work.
On return to our room the second day the toilet didn't flush......yet it was working perfectly normally that morning.
All in all, I would never return to this hotel, nor would I recommend it to friends or colleagues.
The hotel is in a very central location but unfortunately this is the only credit I would give.
O, and I nearly forgot, the concierge were very good at hailing taxis!

Rating out of 10: 3
Date stayed: January 2008
review: Very dissatisfied with room, although stated Deluxe, I would say that it was very basic. The bathroom, very modern but badly designed, the small washing bowl leaked water all over the floor, there was nowhere to put soap etc and the towel rack was to high..it made me feel very uncomfortable...It was meant to be a special weekend with a fabulous theatre trip but I felt let down with our choice of Hotel...I would never recommend your Hotel...although I will give a rating of 3 for the helpful staff.

Rating out of 10: 1
Date stayed: May 2007
review: We stayed as guests of HooverCandy. We were quite looking forward to our stay, But Oh dear!
I certainly would not choose to stay here ever again. We were given a Small noisy room it stank of smoke and had a squidgy uncomforatable bed. Really mean selection of bathroom bits and bobs, Like one shampoo,one small soap,No shower cap. Nothing in the fridge apart from a bottle of water. Had B+B inclusive but Made the mistake of ordering continental breakfast for 2 in the room and was charged an extra £19 that had to be paid in cash before the the room service chap would leave. The worst hotel I have ever stayed in. 4 star indeed I would not give it one. I have stayed in much much better 2 star hotels

Rating out of 10: 7
Date stayed: October 2006
review: OK, Im gonna be honest - a complete cock was made - when we checked in and headed up to our room - let ourselves in - there were still people in there!!!!

so.... we trudged back down and spoke to guest relations - who upgraded us to a hyde park view, unexpectedly! A very nice view...... marble arch, the park and oxford street....

we went to the bar for a drink to relax - then freaked when we paid £9 for two bottles of lager - (stupidly then went on to pay £45 for Moet - £19 in makro)!!!!    When we went back to our room we had a personal card appologising and a big bowl of fruit - a nice touch (free moet would have topped it though)

The rooms are very impressive,,,    on first impressions,,,, - however

our carpet was very dirty.

the LCD screen is HUGE!!! but not a great picture,

the Molton Brown washes are a nice touch but you don't get enough,

the shower has jets that spurt out from the side and all over - but are really difficult and stiff to work.....

we were woken during the night from the noise of busy oxford street and also a brawl inside our hotel - we found a smashed payne of glass next to the lift the next morning, there were also loads of light in the room that you couldnt turn off.

the breakfast was impressive - open kitchens where the chefs cook pancakes and omlettes to order - #####    not keen on the chicken sausages though..#####

the concierges were a little slow to bring our luggage but otherwise were exTREMELY helpful...

overall..... this hotel does not have the style of a smaller ......say... Hilton... it is impressive and has some classy touches - but doesnt pay attention to detail - it seems like a cheap hotel with tons of money thrown at it.... on paper it should be great - but we stayed in the Hilton Green Park shortly before hand and there is NO, i say NO!!! comparison. The hilton wins hands down...

Rating out of 10: 1
Date stayed: January 2006
review: Great location and beautiful decor. Service is absolutely rubbish, rude unreliable staff. I rang for room service thrice, I got fed up and went to the restaurant downstairs. Whilst we were checking in, it took them forever to help us with the luggages. The spent their money on silly statues of men instead of better staff. I wont be going back there again. This time I will be at Grosvernor House or the Dorchester.

Rating out of 10: 10
Date stayed: January 2006
review: Just had the most wonderful week-end at the Cumberland Hotel !! Cannot praise the staff, service and food enough ! I had my credit cards stolen whilst I was in the London and the Management could not have been more helpful - thank you so much. I will definately be back again.

Rating out of 10: 1
Date stayed: December 2005
review: Hotel has a contemporary look and good location but any chance it has of becoming a good hotel is ruined by the impolite, unhelpful, incompetant and at some points absent members of staff.

Arrived at 7pm (5 hours after I was supposed to be able to check in) to be told even though I had made a booking weeks previously and it was in their system, no rooms were available. After 1 1/2 hours of being messed around, ignored and lied to, finally got a room but due to the delay, missed my restaurant booking to celebrate my anniversary.

In the morning was woken around 10 am to be asked when I would be leaving the room!!!

Again, hotel has potential but stay is ruined by unbelievably bad service.

Rating out of 10: 1
Date stayed: September 2005
review: Worst hotel I've stayed in last two months. No porters, stairs at front door, too long to wait for check in 15 mins, no customer service skills, sent to building down the road in the rain, had to cross the road and go up more steps - still no porter. Buildings had no sign on them to say they were Cumberland. No airconditioning which we reported was out of order on arrival. We were told they would send maintenance to show us how to turn it on. My husband is an airconditioning engineer. Found out later a section of hotel had airconditioning failure. Were not relocated to another room. Breakfast did not turn up. Porters did not come to collect bags even after an hour. No communication with any staff. An absolute disaster. Have been staying in hotels every night for two months and this is the worst. Most others perfectly fine

Rating out of 10: 10
Date stayed: August 2005
review: This hotel was fantastic- well worth the money- room was lovely, service and food were great- this is definitely the place to stay- a great location too""

Rating out of 10: 9
Date stayed: June 2005
review: Great hotel - would highly recommend - fantastic location(right at Marble Arch undergound) - very clean - good sized rooms - friendly staff.


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