The Dorchester Hotel review

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Customer reviews for the The Dorchester hotel.
Address: Park Lane, London, England, UK, W1A 2HJ

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Average Customer Rating: Not Yet Rated

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Rated 5 out of 5:
have just returned from a weekend in London and was lucky enough to be treated by a friend for afternoon tea at the Dorchester, in celebration of my birthday.
On arrival, we were warmly greeted and advised where the cloakrooms and ladies were situated. On returning, we were shown to our table and introduced to our waitress (unfortunately I'm terrible with names, so can't pass on our delight directly). Although we had booked the standard afternoon tea, we were shown the menu to see if we wanted any extras. As it was the day of my birthday, we treated ourselves to a glass of champers, which was delicious. Although you are given a time limit when booking, we certainly didn't feel rush and it was a very nice paced afternoon.
We ordered our tea and then our sandwiches arrived. They were so fresh and full of flavour and you were given the opportunity to have as many as you liked. Warm scones followed, together with an amazing selection of cakes. Our waitress was warm, friendly and the service was perfect.
As a lovely touch, I was then presented with a small birthday cake, which really made my day :). The birthday cake and small cakes that we hadn't been able to eat, were boxed, to enable them to take us home.
So all in all, I would thoroughly recommend the Dorchester for any special occasion, the surroundings are beautiful, the food divine and the staff so warm and friendly!

Rated 4.8 out of 5:
The rooms were exceptionally - as for London - comfortable. Very good valet service.
Check-in was slow and personnel at the reception not particularly professional nor nice/helpful: they couldn't find my reservation .

A Dorchester Hotel guest rated the experience as 5 out of 5 and said:
Although I didn't actually stay at the Dorchester, I had such a lovely experience with their traditional afternoon tea I thought I better write a review! I did much research on where I wanted to have afternoon tea and picked the Dorchester because it was one of the best value for money I could find (and I was was paying, so it better be good!). The lobby is warm and inviting and the Christmas tree was well decorated. I also got to check out the bathrooms while I was there - very private and elegant. Anyway, I absolutely loved the whole afternoon tea experience. Our waiter was so friendly and charming, he bent over backwards to help us. After seeing us looking confused at a map, he came to our assistance and gave us helpful directions to our destination. Two out of three of us are vegetarian and we thought the Dorchester catered really well to our needs, offering a simple yet delicious variety of both meat and meat-free options that we were all satisfied with. The sandwiches were offered at least three times before we served with a honey yoghurt parfait thing which was a welcomed surprise - it was delicious. The scones were of a high quality and the clotted cream, jam and marmalade were delicious. While the french pastries weren't to my taste (I am just not a pastry person, that's all, but I can appreciate them) they were perfectly presented. The ambience is wonderful and just like it appears on the website. The signature Dorchester blend was also fantastic. I just thought the service was brilliant, they make you feel like a movie star and are totally welcoming, professional yet approachable. I paid 33.50 pounds per person and I think it was such a memorable experience that I will take with me forever (but certainly will)

A guest to The Dorchester gave it 4 out of 5 and wrote:
The Dorchester is an iconic British hotel. I've stayed in it many times. You can't beat the Mayfair location right across from Hyde Park. The lobby is lovely and a perfect spot for enjoying a cocktail or beautiful English tea. But now with the dollar at an all time low staying at the Dorchester has become prohibitive. That said, I decided to bite the bullet, and spend the ridiculous sum to stay where I feel most comfortable. For almost three thousand pounds a night I was shown to a "Dorchester Suite". It's a little snug (under 800 sq. feet) but very nicely decorated and comfortable. There were fresh flowers and a welcome back note from the manager. Here's why I will not return to the Dorchester: there is a 20 pound charge per day per computer in every room and suite. I was there for seven days. Do the math. I find this ridiculously short sided and tacky. So while in London I visited at least a dozen 5 star hotels to see if I could find a suitable replacement. Truth be told not all the suites I was shown were as beautiful as the suites at the Dorchester. But several were and besides having a considerably lower price NOT ONE OTHER HOTEL CHARGED FOR INTERNET. At the end of my week I checked out of the Dorchester and told the desk clerk that I was not happy about the internet charge. He apologized and said it's a frequent complaint but that management was not willing to change it. He suggested I negotiate the charge on my next visit and they would probably cut the price in half. I asked if he would cut the fee in half this time and he said he couldn't. I thanked him and told him there wouldn't be a next time. After years of loyal patronage this idiotic charge was the straw that broke the camel's back. I have booked my next London visit at the Stafford. For almost a thousand pounds less per night I'm staying in a beautifully decorated suite that is larger than the Dorchester Suite and yes, comes with free internet. It's also in a terrific location and has a fabulously cozy and charming bar and the staff I met could not be nicer. And best of all, I won't feel like a schmuck spending a lot of money and feeling fleeced.

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