Hotel Rafayel On The Left Bank
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Customer Reviews For The Hotel Rafayel


Address: Falcon Wharf, 34 Lombard Road, London, SW11 3RF, England, UK
This hotel has averaged a score of 4.3 out of 5 by 2069 past guests
>>>Booking.com (average customer rating 4 out of 5 from 518 reviews)
>>>Laterooms (average customer rating 4.2 out of 5 from 71 reviews)
>>>Tripadvisor (ranked 240 of 1054 for hotels in London and rated 4.4 out of 5 from 1480 reviews)
*Whereas Tripdavisor reviews can be placed by anyone, reviews on Booking and Laterooms can only be placed by guests who have actually stayed at the particular hotel making them very balanced.

29/08/2015
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/08/2015
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/08/2015
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/08/2015
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/08/2015
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
24/08/2015
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/08/2015
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/08/2015
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/08/2015
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/08/2015
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/08/2015
Rated 5 out of 5 :
Liked: Everything, was amazing
Disliked: Guest did not comment for this item.
16/08/2015
Rated 5 out of 5 :
Liked: The whole room was very comfortable and spacious.
Disliked: Checkout should be at least 12.
08/08/2015
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room was a mess, bad Wi-Fi access.
06/08/2015
Rated 3.6 out of 5 :
Liked: Rooms
Disliked: Prices in Restaurant and poor lighting in corridors to rooms.
04/08/2015
Rated 3.6 out of 5 :
Liked: The river view
Disliked: The staff and Wi-Fi
04/08/2015
Rated 3.6 out of 5 :
Liked: The hotel staff were extremely helpful and very polite
Disliked: One of the spare pillows in the cupboard had stains all over it so we didn't use them
01/08/2015
Rated 4.2 out of 5 :
Liked: Room / Air con and late check out.
Disliked: Awoken in the night by very noisy neighbours. But these things happen
31/07/2015
Rated 4.6 out of 5 :
Liked: It was lovely eating breakfast overlooking the Thames. The location suited us because we wanted to explore Battersea. Taxis are quickly arranged to take you to any part of London. Staff were very friendly
Disliked: Whilst it was interesting to see the helicopters they could be noisy at times.
27/07/2015
Rated 1.9 out of 5 :
Liked: View was good.
Disliked: Bad location, tube and train a very Long walk. Advertised as a 5 Star hotel, this is more like a 2-3 star, the service is poor you have to ask staff twice three times before they get it, the hotel is dirty, yes dirty!, my room was not vacumed at all, surfaces were not wiped in the bathroom. They tried to move me from my upgraded room as a the upgrade was not available for two nights, I would rather stayed in lower grade room! The fittings are cheap and already showing signs of wear (chipped and sratched) holes in carpet, lighting is poor and it facilities, either not working or down. Staff scuffy and generally disibnterested except one guy in at breakfast. I have been lucky in as much as I do occasionally stay in 5 star Hotels in Europe and the far east, however this is so far away from that experience it's a bad joke. If they advertised themselves as two star fair enough but, I would still complain as the hotel is dirty!
26/07/2015
Rated 1.6 out of 5 :
Liked: Not much.
Disliked: On arrival "upgraded" to a one bed apartment. Smelt damp and fusty. source of smell, mattress and bedding soaking wet and stained. Disgusting and uninhabitable!
25/07/2015
Rated 4.2 out of 5 :
Liked: Loved the location and hotel.
Disliked: Spa treatments have to be booked in an advance. Food menu is ltd.
23/07/2015
Rated 4.6 out of 5 :
Liked: Upgraded!
Disliked: Guest did not comment for this item.
22/07/2015
Rated 4.8 out of 5 :
Liked: Amazing suite with a twist of modernity. Absolutely fantastic
Disliked: Guest did not comment for this item.
19/07/2015
Rated 3.6 out of 5 :
Liked: Great location
Disliked: Freezing cold in room Too dark
14/07/2015
Rated 3.6 out of 5 :
Liked: Nice big rooms and a really good bathroom. Clean and tidy.
Disliked: There is a shuttle bus to stations that you have to book (stops at 10) but we couldn't always get it! It's a Long way from stations and a cab back of an evening (2+ mile walk) was £15.
14/07/2015
Rated 5 out of 5 :
Liked: Loved the Bed and facilities and helpful staff
Disliked: Guest did not comment for this item.
13/07/2015
Rated 3.4 out of 5 :
Liked: Spa close to room
Disliked: Location for transport
12/07/2015
Rated 4.0 out of 5 :
Liked: The full experience was good, especially travelling so far. Thank you for making it memorable!
Disliked: Guest did not comment for this item.
07/07/2015
Rated 3.8 out of 5 :
Liked: Paid for a larger room, didn't realise only 3 storey hotel with more than a few floors above it of private accommodation, was put on the 1st floor over looking not a lot. Was not a problem though. Beautiful room, beautiful bathroom. Shuttle service to Clapham Common and Clapham Junction was very good to have being a brave walk from the common.
Disliked: Only issue we had was one of the bedside lights kept flickering on and off as the switch was faulty. For the price of the room you would have thought the electrics were checked.
05/07/2015
Rated 4.8 out of 5 :
Liked: Staff was very friendly and the restaurant was great
Disliked: Guest did not comment for this item.
02/07/2015
Rated 4.2 out of 5 :
Liked: Helpful and friendly staff Nice decor Riverside location is great
Disliked: Pity it's in battersea and the surroundings are a bit of a building site. that said, it would cost twice as much just one mile north
30/06/2015
Rated 3.4 out of 5 :
Liked: The sound proofing was very good so although the road was fairly busy you couldn't hear it. The air conditioning was quiet so could leave on all night. The bathrooms were well stocked with spa products.
Disliked: The hotel frontage is lovely but is spoilt by the unfinished brickwork everywhere and generally looks unkempt. The restaurant food was good but the room could have done with a good clean. You have a great view of the river - clean the windows! The "artwork" in the hotel foyer adds nothing to the experience and looks cluttered.
27/06/2015
Rated 4.6 out of 5 :
Liked: That they accept dogs
Disliked: For alarm going off at 3.40am!
27/06/2015
Rated 4.2 out of 5 :
Liked: Manager helpful and drove me to station, apologised about issue and dealt with it well.
Disliked: Very loud other guestsstaff helpful but couldn't solve it. Had sleepless night, in important weekthen fire alarm went off due to someone smoking, the guests here were the issue rather than staff!
23/06/2015
Rated 4.0 out of 5 :
Liked: Good location and really great rooms and bathrooms.
Disliked: There was not much privacy as the windows we're floor to ceiling and ironing felt very overlooked on the urban view rooms, it meant keeping the blinds closed a lot if the time.
21/06/2015
Rated 5 out of 5 :
Liked: The front desk hospitality is 7 star, availability & willingness of staff to help is remarkable. The location and quality of the facilities.. Absolute value for money.
Disliked: Some of the restaurant staff don't espouse the hotels warmness, cold and mechanical.
19/06/2015
Rated 3.2 out of 5 :
Liked: the bar overlooking the Thames and the position of our room
Disliked: The air conditioning was faulty and we weRE very uncomfortable. We weRE moved on the SEConD night at 10.00pm. It was all very disappointing for A high class expensive hotel
16/06/2015
Rated 3.8 out of 5 :
Liked: The spacious rooms
Disliked: Guest did not comment for this item.
16/06/2015
Rated 5 out of 5 :
Liked: Everything. I cant fault this hotel and the restaurant also meets the very high standards. Staff cant do enough for you, rooms spotless and very modern and stylish. Already looking to book another weekend away. Great value for money. We now compare all hotels to Rafayel and none have come close
Disliked: The fact we didn't book Longer to stay If I had to clutch at straws, we didn't get informed about breakfast bit to be fair we didn't book it
16/06/2015
Rated 2.7 out of 5 :
Liked: The bed was very comfortable and the bathroom was nice. The hotel left a chocolate and rose petals on bed to celebrate my partners birthday. The shuttle drivers were very pleasant.
Disliked: Building work, early in morning and we weren't warned. Had to move rooms as we were overlooking a building site with floor to ceiling windows, the original room was also very dusty and did not smell pleasant. Moved to a better room. Spa a bit grubby and tired. Breakfast overpriced and bad service. Had to walk across building site in gown to get to spa. Told we had to bring our own towels to spa as hotel did not have enough. Gowns were stained. Told we weren't allowed to use a tray for breakfast in bed as the hotel didn't have enough. Room a bit shabby with marks on wall and peeling wallpaper. After eventually being able to speak to manager he offered free breakfast (to be expected as was so poor) and 10% off stay. Unsatisfactory but the wait and the lateness of the shuttle meant we had to settle as this delay made us miss our train.
10/06/2015
Rated 5 out of 5 :
Liked: No noise
Disliked: Nothing
09/06/2015
Rated 3.8 out of 5 :
Liked: Room was spacious and facilities good
Disliked: Noise in rooms and staff didn't make us feel welcome. Didn't even ask us if we enjoyed our stay on check out.
06/06/2015
Rated 4.2 out of 5 :
Liked: Being by the River Thames. It was helpful having a free shuttle service as we were quite a way out of the city.
Disliked: Had a water leak in our room. We were upgraded to a larger room but it was an inconvenience moving later in the evening. We were just getting off to sleep when the fire alarm went off - someone was smoking in their room. I was stuck using the shower, so my husband tried to help and got scolded. The water heating is extremely efficient.
27/05/2015
Rated 4.6 out of 5 :
Liked: Size of room and facilities within it
Disliked: Guest did not comment for this item.
25/05/2015
Rated 2.9 out of 5 :
Liked: leaving
Disliked: Getting looked in car park with no visible means of RAISinG the alarm. Staff said theRE was A sign but clearly it was noT that obvious. rooms and corridors very dark.
12/05/2015
Rated 5 out of 5 :
Liked: Everything
Disliked: Guest did not comment for this item.
05/05/2015
Rated 2.5 out of 5 :
Liked: Staff were very helpful and friendly.
Disliked: Room was old and worn out. There was no proper lighting so felt dark. Bed was tiny and uncomfortable only provided one pillow per person. Iron had to be requested as do not provide as standard. Room was very dusty. The location was too far from local tube station. Not a 5 star and very expensive for what you get.
04/05/2015
Rated 4.2 out of 5 :
Liked: The rooms.
Disliked: The connection between the Hotel and the Restaurant.
02/05/2015
Rated 4.6 out of 5 :
Liked: Excllent location
Disliked: Guest did not comment for this item.
29/04/2015
Rated 5 out of 5 :
Liked: The room was lovely and modern and the hotels restaurant was the best meal I've had in a Long time. Would definitely stay here again!
Disliked: Guest did not comment for this item.
28/04/2015
Rated 5 out of 5 :
Liked: The friendliness of staff location value for money they put a card for my birthday with some chocolates in the apartment they upgraded my friend and I to. Lovely view overlooking Thames
Disliked: Nothing
26/04/2015
Rated 2.9 out of 5 :
Liked: The room
Disliked: The management are not investing on updating worn out carpets and the exterior, terrible.
23/04/2015
Rated 5 out of 5 :
Liked: Everything was to point and what was expected, even the construction works didn't distract us.
Disliked: Roof garden was not ready, but we will re-book for that purpose.
21/04/2015
Rated 1.6 out of 5 :
Liked: Big rooms
Disliked: Rafayel Hotel and Spa? Can you call a hotel Spa, if you have only one Sauna? Steambath was not working.
20/04/2015
Rated 3.8 out of 5 :
Liked: friendly service
Disliked: Bar area small not very comfortable
16/04/2015
Rated 5 out of 5 :
Liked: Bathroom is the best!
Disliked: Guest did not comment for this item.
14/04/2015
Rated 5 out of 5 :
Liked: This was a luxurious weekend break
Disliked: Only bad thing was not being able to get signals on either of my mobiles which were on different networks. But it was nice not to be bothered by work.
14/04/2015
Rated 4.2 out of 5 :
Liked: On the river location, great facilities for the price, hire Boris bikes from outside hotel and explore the Thames path, relaxed space near enough to the city without the hassle.
Disliked: Guest did not comment for this item.
14/04/2015
Rated 4.4 out of 5 :
Liked: The room was beautiful
Disliked: Guest did not comment for this item.
11/04/2015
Rated 5 out of 5 :
Liked: Top quality staff, hi-tech room and relaxing feeling. Shuttle bus provided free of charge to nearby stations. Highly recommend this hotel, and I will be returning when I have another business stopover in London.
Disliked: There is nothing that I did not like about this place.
09/04/2015
Rated 5 out of 5 :
Liked: Everything
Disliked: Guest did not comment for this item.
07/04/2015
Rated 4.2 out of 5 :
Liked: Room Comfortable bed Excellent shower Choice of movies
Disliked: Location is still an issue as Heliport is next door Noisy buzz of air conditioning in room Unable to control the air-conditioning in the room
02/04/2015
Rated 4.6 out of 5 :
Liked: Room was fantastic and very well equipped. Really good size too, did not expect it but walking into it after busy day was surreal. A complete change of environment and in a really good way.
Disliked: One thing which can be improved upon is the location of the television. It would be a good thing if the bracket could be replace with one where you can move it around so that you can view television from a better angle. In my room the bracket was a fixed one so if you are lying on the right hand side of the bed you cannot view it full on you have to lean to your left to get a decent viewing angle.
01/04/2015
Rated 4.2 out of 5 :
Liked: The bed was comfortable and clan.
Disliked: Breakfast was nasty and cold and it cost £33.
01/04/2015
Rated 4.4 out of 5 :
Liked: Loved the restaurant on site the
Disliked: The air conditioning unit was noisy and we couldn't turn it off but reception did it
31/03/2015
Rated 5 out of 5 :
Liked: Friendly staff, nice room, easy parking
Disliked: Guest did not comment for this item.
28/03/2015
Rated 4.4 out of 5 :
Liked: I loved the view from my room
Disliked: The room was small
26/03/2015
Rated 3.8 out of 5 :
Liked: Good value for the type of accommodation. Alex at reception very friendly. Room very good.
Disliked: Bit out of the way though there is a shuttle to the nearest station (you need to prebook). Spa is quite small so I didn't go in.
26/03/2015
Rated 4.8 out of 5 :
Liked: Lovely Hotel, huge bedroom and loved the bathroom with the great Jacuzzi upgrade.
Disliked: Guest did not comment for this item.
26/03/2015
Rated 5 out of 5 :
Liked: This was our second visit to the hotel this year. Once again the hotel was first class and the staff were excellent. We used the spa facilities this time and once again was very happy with everything.
Disliked: Guest did not comment for this item.
24/03/2015
Rated 4.2 out of 5 :
Liked: The room was lovely and spacious
Disliked: Our electricity stopped working.
21/03/2015
Rated 4.8 out of 5 :
Liked: Fantastic bed, no noise from outside, price very good
Disliked: No easy parking, no dog on the bar
19/03/2015
Rated 5 out of 5 :
Liked: you loved the hotel room with the lovely view of the river
Disliked: I didn't like the food served in the restaurant
17/03/2015
Rated 3.2 out of 5 :
Liked: The Jacuzzi bath inside the room
Disliked: Location, being ask to take car in & out of car park where it should be a 'valet' parking and its overpriced.
16/03/2015
Rated 4.8 out of 5 :
Liked: All facilities were great
Disliked: Guest did not comment for this item.
14/03/2015
Rated 4.8 out of 5 :
Liked: Comfort was excellent. Staff were very helpful, very welcoming and deserve these few words.
Disliked: Nothing really, you will need a taxi to Sloan Square if you want the tube which is approx £10. There is a free shuttle to another station.
14/03/2015
Rated 3.8 out of 5 :
Liked: The rooms and the spa
Disliked: Guest did not comment for this item.
10/03/2015
Rated 5 out of 5 :
Liked: Free driver Nice facilities
Disliked: Guest did not comment for this item.
08/03/2015
Rated 4.8 out of 5 :
Liked: The location was excellent extra service for example complimentary shuttle bus was excellent and staff were very polite and extremely helpful what a beautiful hotel
Disliked: I did find the lighting poor and we overlooked a building site fortunately the helicopters didn't fly through the night so no great drama
03/03/2015
Rated 4.0 out of 5 :
Liked: Anna on reception was excellent. Extremely professional and helpful. The spa facilities were very good and it was an all round good stay!
Disliked: Guest did not comment for this item.
24/02/2015
Rated 4.6 out of 5 :
Liked: Staff very friendly and food was superb in the restaurant. We stayed in one of the apartments with a fabulous view of the city.
Disliked: Nothing apart from it being slightly out of the way to go into London.
21/02/2015
Rated 4.6 out of 5 :
Liked: Shuttle bus to nearest tube Is a great service, always available and never let us down, good location for what we wanted to do and staff were very helpful.
Disliked: It's not a bad experience but the bar area is small and is more an extension of the restaurant rather than somewhere cosy to sit and chat with friends
17/02/2015
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Late shuttle bus drivers, rooms taking forever to get up to temperature! Trying to charge me for things I hadn't purchased.
16/02/2015
Rated 2.9 out of 5 :
Liked: The rooms where spacious and clean, view was okay. Bathroom was great, had a huge walk in shower. Free shuttle service was excellent. Restaurant was also great - food amazing but pricey.
Disliked: The spa. There was building work going on in the relaxtion room which had a view of the Thames. This was not stated on the website before I booked, they have a "Cold reflexology pool" - what is relaxing about that? the steam room had a shower head in there to cool down which didn't work. I was left disappointed. I have been to the Hotel Vetra in Battersea, which has a superior Spa.
12/02/2015
Rated 4.8 out of 5 :
Liked: Staff are really helpful and skillful, it is my 3rd or 4th time to stay in this hotel and will stay again for sure.
Disliked: Get in the hotel from the parking is a bit annoying but the staff helped always.
12/02/2015
Rated 5 out of 5 :
Liked: The bath with a TV
Disliked: Guest did not comment for this item.
12/02/2015
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: They need a more reliable taxi firm. I booked a taxi both mornings for 7.45am pick up. The first day it was 5 minutes late. The second it was 30 minutes late. Not an acceptable service. Taxi driver was rude also.
10/02/2015
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: I left my handbag in the restaurant after breakfast. I was the only 1 at breakfast so they all knew whjo I was but, 2 hours later I realised I had left my bag there & had to go back to get it. They should have handed it back to me in my room straight away not keep it at their desk!
08/02/2015
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The Wi-Fi really is not up today's modern and expected standards Mobile reception close to Jon existsnt
04/02/2015
Rated 3.4 out of 5 :
Liked: Staff were very helpful
Disliked: Was told had free upgrade to apartment however on walking in a very strong smell of smoke was encountered the staff did however move us to another one. No housekeeping seemed to have been done on return late in the evening bed was still unmade and only one damp bath towel was available staff did give us new ones but for a 5 star hotel felt this was rather poor.
01/01/2015
Rated 3.3 out of 5 :
A brilliant location by the Thames Nothing quite beat going out for your first cigarette of the morning on the Thames and watching the sun rise. The spa was good value for money though not so much the restaurant (£10 for a veggie burger? Really? It tasted like a Bird's Eye frozen one too). The rooms are luxurious, even the cheapest one where I stayed. Best shower I've ever had.
29/01/2015
Rated 5 out of 5 :
Liked: The double room was lovely and had all the facilities needed. Found the stay to be so relaxing and the staff were so helpful and accommodating. Stayed 28th January 2015
Disliked: Guest did not comment for this item.
26/01/2015
Rated 4.6 out of 5 :
Liked: *Excellent facilities *comfortable room *Friendly staff
Disliked: *Little or no Wi-Fi access in the morning (assume because there are too many people using it) *Building/maintenance work occurring that sounded like it was in all rooms surrounding the room I was in. I was not informed of this upon arrival. *Upon checkout, workmen moving through the hotel foyer.
26/01/2015
Rated 4.8 out of 5 :
Liked: This was a gift for my sister who had just got married. Taqi was the staff who made it wounderful. Was given a Free upgrade amazing suit.
Disliked: The female on reception was bland and unfriendly. Despite my sister wearing a wedding dress did not even smile or congratulate her. Very off putting. The terrace on 17th has no decor thought would have benefit chairs, outdoor heater etc
23/01/2015
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast was awful and room shapes and sizes are really odd.
22/01/2015
Rated 4.8 out of 5 :
Liked: The hotel room was lovely, clean and spacious. The staff were helpful and friendly.
Disliked: On the Sunday morning, after a late night out in London for a staff party, we were woken very early by the cleaners in the next room making a lot of noise. I get that rooms need cleaning, but could they attempt to be more considerate on a Sunday morning
19/01/2015
Rated 4.2 out of 5 :
Liked: the room was very comfortable and the room was spacious. Great stay would stay again.
Disliked: The location of the room was on the main road. It was a very busy road all night. No toiletries to take away, and the shuttle service to clapham junction was a bit hit and miss.
18/01/2015
Rated 3.2 out of 5 :
Liked: Clean and nice rooms
Disliked: Had to wait for everything. 2 hours+ for room service.
09/01/2015
Rated 3.8 out of 5 :
Liked: We needed to be close to the Royal Academy of Dance for the weekend as our son had a weekend course there. It was less than a minutes drive away so perfect on that front. We were "upgraded" to an apartment which was very spacious and had fantastic views over the river. We didn't use the spa or any if the hotel facilities at all so can't comment
Disliked: They didn't tell us when they "upgraded" us to an apartment that it was a separate building, and was obviously only part owned (or rented) by the hotel. The apartment felt completely soulless and cut off.
04/01/2015
Rated 4.8 out of 5 :
Liked: The facilities, the staff and the design of the Rafayel were exceptional.
Disliked: Guest did not comment for this item.
23/12/2014
Rated 2.1 out of 5 :
Liked: Polite staff members
Disliked: We were promised in advance an early check in time as we were due to arrive early. That was not fulfilled. Then the room we were given was extremely small and dark. Not worth the money at all! I may as well have booked a single room. However, the worst thing was It was extremely loud! We could hear the cleaners from the room next to us vacuuming and talking, the helicopters around the hotel. Anyone that was speaking in the corridor was as if they were conversating in our bedroom. That's how poorly the insulation of the room was. No privacy what so ever! Definitely would not recommend and will not be staying there again. Nothing like any other five star hotel I've been to
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