Hotel Rafayel On The Left Bank
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Customer Reviews For The Hotel Rafayel


Address: Falcon Wharf, 34 Lombard Road, London, SW11 3RF, England, UK
This hotel has averaged a score of 4.3 out of 5 by 1782 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 457 reviews)
>>>Laterooms (average customer rating 4.2 out of 5 from 82 reviews)
>>>Tripadvisor (ranked 147 of 1063 for hotels in London and rated 4.4 out of 5 from 1243 reviews)
*Whereas Tripdavisor reviews can be placed by anyone, reviews on Booking, Superbreak and Laterooms can only be placed by guests who have actually stayed at the particular hotel making them very balanced.

24/10/2014
Rated 5 out of 5 :
Liked: The room was amazing having been upgraded. The view of the Thames was a bonus and it was fascinating watching the occasional helicopter land. We also enjoyed the walk along the river into central London and then hiring bikes for the return to the hotel. An all round excellent time. Highly recommended.
Disliked: Going home!
23/10/2014
Rated 3.6 out of 5 :
Liked: Internet available anywhere
Disliked: Breakfast not included, which was pretty poor for the price
21/10/2014
Rated 5 out of 5 :
Liked: We got upgraded!
Disliked: Nothing
18/10/2014
Rated 2.9 out of 5 :
Liked: Comfortable rooms
Disliked: Poor location - 25 minute walk to nearest tube station. Meeting facilities poor - booked library for meeting but had poor/ insufficient lighting. Moved to second floor meeting room and again no lighting as fuse blown. Had to hold meeting in foyer area ( not private), no apology and still charged for coffee!
16/10/2014
Rated 4.8 out of 5 :
Liked: Everything
Disliked: Little things broken such as bath plug, tiles missing
15/10/2014
Rated 4.2 out of 5 :
Liked: A good standard indeed, massive bed!
Disliked: Can't think of anything
14/10/2014
Rated 2.5 out of 5 :
Liked: The size of the room, the bathroom, the room service and the location was good.
Disliked: There were stains on the ceiling and the lampshade. When we first arrived there were yellow stains on the toilet seat. The bed was uncomfortable and the traffic outside was loud and clear to hear so the sleep was not great. For £150 per night I expected a lot more and was quite disappointed.
13/10/2014
Rated 3.8 out of 5 :
Liked: Roomes are big and clean
Disliked: It's far from the centers
11/10/2014
Rated 3.8 out of 5 :
Liked: The rooms are clean and big
Disliked: Its far from the centre of London
10/10/2014
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: it's a minor inconvenience - but the cups are so small ! the people who stayed before used the kettle as a teapot, so as not waste the teabags by making one tiny cup with it - I can see why ;)
09/10/2014
Rated 4.2 out of 5 :
Liked: Rooms are big and clean and quite
Disliked: It is far from the centre
08/10/2014
Rated 4.6 out of 5 :
Liked: Beautiful hotel right on the water, close proximity to Clapham Junction. Amazing hotel room, very modern and spacious.
Disliked: Not used to being on the ground floor with a wall of windows, didn't really like that everyone in the courtyard to could see in. But the curtains did their job.
07/10/2014
Rated 4.8 out of 5 :
Liked: Arrived at hotel by using free shuttle service, drivers were friendly and polite. Staff at hotel were always there to cater to guests. Restaurant food was amazing and freshly cooked and offered a great deal for guests. Rooms were clean and hotel was very tidy.
Disliked: Guest did not comment for this item.
07/10/2014
Rated 2.9 out of 5 :
Liked: staff and the bedroom were good
Disliked: small Jacuzzi and mould in steam room
01/10/2014
Rated 3.3 out of 5 :
Reasonable place
06/10/2014
Rated 4.2 out of 5 :
Liked: The staff were excellent. 50 per cent off food if 2 courses ordered excellent.
Disliked: I thought the lighting all over the hotel was very poor. Especially in the corridors and bedrooms for safety reasons. Breakfast was overpriced, especially the a la carte menu. There are no twin rooms. If one is requested a fold up single bed is supplied at an extra cost. The fold up bed is unstable.
05/10/2014
Rated 3.4 out of 5 :
Liked: Plenty of space, a comfortable bed and good bathroom. The river views from the bar and restaurant are lovely.
Disliked: The bedroom lighting was too low. There was a problem with the A/C, but that was fixed after a few hours.
05/10/2014
Rated 3.6 out of 5 :
Liked: The view was lovely
Disliked: When we got there they upgraded us to an apartment which would had been nice if it had been clean, kitchen area was especially dirty, and the place looked tired
02/10/2014
Rated 5 out of 5 :
Liked: Location, staff were friendly and helpful and free shuttle service to train station is big plus.
Disliked: All good
01/10/2014
Rated 5 out of 5 :
Liked: The room and the location
Disliked: Guest did not comment for this item.
01/10/2014
Rated 4.4 out of 5 :
Liked: Love the spacious rooms and bathrooms and view
Disliked: Guest did not comment for this item.
29/09/2014
Rated 4.8 out of 5 :
Liked: Spacious rooms, friendly and attentive staff. Relaxed atmosphere next to the river. Free shuttle taxi to station.
Disliked: Guest did not comment for this item.
28/09/2014
Rated 3.8 out of 5 :
Liked: The facilities were nice, especially the bathroom. Very comfortable in general.
Disliked: It was so noisy with loud music going on until late coming from a disco party in the hotel, I could not sleep. I was meant to wake up very early for work and I did not sleep well at all. It's a shame because the facilities are nice.
27/09/2014
Rated 4.6 out of 5 :
Liked: staff was very friendly. close to Clapham Junction.
Disliked: building over the restaurant. it can get noisy in the morning if you are trying to sleep in.
26/09/2014
Rated 4.4 out of 5 :
Liked: Helpful and friendly staff. Rooms are spacious, clean and very comfortable.
Disliked: Guest did not comment for this item.
23/09/2014
Rated 4.4 out of 5 :
Liked: Good
Disliked: Notbad
23/09/2014
Rated 5 out of 5 :
Liked: Bathroom - amazing shower
Disliked: Staff with dirty laundry travelling in the same lift as guests.
22/09/2014
Rated 4.6 out of 5 :
Liked: room, room service, taxi service
Disliked: little gloomy with lighting
18/09/2014
Rated 4.6 out of 5 :
Liked: Rooms well lovely and bathrooms very swish. Shuttle to clapham junction is great after a day touring London. Easy to get to via overground from Waterloo.
Disliked: Beds a little small, lighting too dim in rooms.
14/09/2014
Rated 3.4 out of 5 :
Liked: Friendly staff Comfortable, clean rooms Free shuttle to station
Disliked: Long way from tube
14/09/2014
Rated 2.3 out of 5 :
Liked: The reception desk were polite and helpful. The restaurant served good food and good service.
Disliked: There was blood on the wall of the second bedroom. The towels were fraying at the edges. The bath still had hair in it from the previous occupant. Stains on the walls around the apartment gave it a down trodden feel rather than 5 star luxury
12/09/2014
Rated 4.4 out of 5 :
Liked: rooms spacious and clean tea and coffee facilities and mini bar in room which is a plus for London fantastic shower pick up and set down from tube station was brilliant quiet location
Disliked: unfortunately just a bit out of the city
12/09/2014
Rated 1.9 out of 5 :
Liked: Quietness River view Free up grade
Disliked: Location Dirty outdated carpet Dirty stained towels Not working safe box, promise to fix it but nothing done untill the time I leave Very bad uncomfortable small bed Delayed check in they said will take 20 min. It end up waiting for almost 3 hours
11/09/2014
Rated 4.6 out of 5 :
Liked: Everything was really nice. Welcoming and well presented. Would definitely go again.
Disliked: In regards to the area it's a bit far away from the shopping of London and the main part of London but other than that it was a lovely stay.
04/09/2014
Rated 2.9 out of 5 :
Liked: The people doing the taxi service were lovely and shower was very nice
Disliked: Dirty towels, stains on ceiling and dust meant that this is not what l would expect from 5 star
03/09/2014
Rated 3.2 out of 5 :
Liked: Room was excellent Bar good
Disliked: Taxi needs to be ordered and is private - ask how much before you get in
03/09/2014
Rated 4.0 out of 5 :
Liked: The hotel was really well appointed and the service on check in fantastic. The bathroom was great with many combinations of shower jets and the bed was one of the best I have ever slept on. Great
Disliked: Not so much really. As the experience was really good. The position of the hotel is a little far away from the centre of town, but a cab ride sorted that out. One of the staff members in the morning was somewhat vague. He tried to assist us, but was clearly not so experienced. He did deliver my car though without issue, so no great problem.
23/08/2014
Rated 2.9 out of 5 :
Liked: Room was clean
Disliked: Difficult to get to on public transport. Not much lobby area. Surroundings not uplifting.
19/08/2014
Rated 5 out of 5 :
Liked: The staff were exceptional. The apartment was amazing, the view was ridiculously good!
Disliked: I had to leave!
19/08/2014
Rated 4.4 out of 5 :
Liked: it is a good hotel nice area good if you have a car.
Disliked: Guest did not comment for this item.
19/08/2014
Rated 4.6 out of 5 :
Liked: so relaxing and comfortable in the room. Didn't want to leave!
Disliked: The staff were very rude and unhelpful.
01/08/2014
Rated 5 out of 5 :
Luxury from the second you walk through reception. Absolutely fantastic couple of days. We arrived and for some reason (though we aren't complaining) our room was upgraded to the best suite in the hotel! Obviously happy with that, we spent the majority of the first day in the room, just exploring it more than anything. Amazing hotel, amazing food at the restaurant as well, and probably the strongest cocktails we have ever had!
17/08/2014
Rated 4.8 out of 5 :
Liked: The style & comfortable quality of hotel and facilities it had to offer. I will be booking another stay before the end of year.
Disliked: Guest did not comment for this item.
16/08/2014
Rated 3.4 out of 5 :
Liked: Good size bedroom.
Disliked: Apartments on top don't make for good first impressions. Only a restaurant / bar in which to have a drink, Extractor fan didn't work in bathroom.
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