Hotel Rafayel On The Left Bank
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Customer Reviews For The Hotel Rafayel


Address: Falcon Wharf, 34 Lombard Road, London, SW11 3RF, England, UK
This hotel has averaged a score of 4.3 out of 5 by 1715 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 415 reviews)
>>>Laterooms (average customer rating 4.2 out of 5 from 88 reviews)
>>>Tripadvisor (ranked 133 of 1073 for hotels in London and rated 4.4 out of 5 from 1212 reviews)
*Whereas Tripdavisor reviews can be placed by anyone, reviews on Booking, Superbreak and Laterooms can only be placed by guests who have actually stayed at the particular hotel making them very balanced.

01/08/2014
Rated 5 out of 5 :
Luxury from the second you walk through reception. Absolutely fantastic couple of days. We arrived and for some reason (though we aren't complaining) our room was upgraded to the best suite in the hotel! Obviously happy with that, we spent the majority of the first day in the room, just exploring it more than anything. Amazing hotel, amazing food at the restaurant as well, and probably the strongest cocktails we have ever had!
17/08/2014
Rated 4.8 out of 5 :
Liked: The style & comfortable quality of hotel and facilities it had to offer. I will be booking another stay before the end of year.
Disliked: Guest did not comment for this item.
16/08/2014
Rated 3.4 out of 5 :
Liked: Good size bedroom.
Disliked: Apartments on top don't make for good first impressions. Only a restaurant / bar in which to have a drink, Extractor fan didn't work in bathroom.
02/08/2014
Rated 4.4 out of 5 :
Liked: We had The Thames room which gave an amazing view onto the Thames. Friendly and helpful staff.
Disliked: Guest did not comment for this item.
25/07/2014
Rated 5 out of 5 :
Liked: Amazing experience. Very clean, spacious and comfortable. Great river view too.
Disliked: Guest did not comment for this item.
23/07/2014
Rated 4.0 out of 5 :
Liked: Fantastic hotel, I would definitely return again. Location is great as well as the services they offer.
Disliked: Staff were poor. Didn't pay any attention to us - not talkative, didn't make us feel comfortable. However the shuttle drivers were great! Very professional and friendly!
20/07/2014
Rated 4.4 out of 5 :
Liked: Loves the Jacuzzi and the mini bar. Bed was also lush and comfortable.
Disliked: Guest did not comment for this item.
15/07/2014
Rated 4.8 out of 5 :
Liked: I requested for my room to be decorated for my partner's birthday, they did a great job and they upgraded us to a bigger suite with Jacuzzi. We had such a great time and it was not far to central London.
Disliked: I did not really enjoy the breakfast, I was expecting a lot better choices as they called it a buffet and we had to pay extra to get curtain things for breakfast and I was not happy with that.
15/07/2014
Rated 4.8 out of 5 :
Liked: It had a lovely huge comfortable bed, very spacious room and a bathroom that way amazing with a large Jacuzzi bath and mood lighting
Disliked: Leaving!
13/07/2014
Rated 4.2 out of 5 :
Liked: Room was very nice and spacious, rain shower was great, the continental breakfast was nice, lots of fresh fruit but no Nutella.
Disliked: Spa area was closed too early, parking in the garage was a pain because you had to go to the front desk and get a staff member to come all the way back down to the garage entrance and let you in, bathroom lighting was horrible, a small lighted makeup mirror would be very useful.
12/07/2014
Rated 4.2 out of 5 :
Liked: television in bathtub was cool!
Disliked: Room was a bit too bright from lights of adjacent bar/restaurant. Blinds were not blackout
12/07/2014
Rated 1.9 out of 5 :
Liked: not much
Disliked: staff were rude and unhelpful, gym was dirty and small, food was expensive and poor, lifts were old and not maintained well. Need I continue
11/07/2014
Rated 4.8 out of 5 :
Liked: Excellent position for going to Wimbledon but if we were planning things in central London we would book a more central hotel
Disliked: Being woken up at 7.30 by very loud helicopters. Would have liked a bit more of a lie in
10/07/2014
Rated 3.8 out of 5 :
Liked: The spa and treatments were great, the room was amazing. Shower was powerful and relaxing with the jets. Love how the hotel was energy efficient.
Disliked: No pool except for the hydrotherapy pool. The transfers on the website say that they available all of the time but they are actually only available every half an hour and there's 6 seats. Better book a day before not an hour before like they tell you too!
08/07/2014
Rated 4.2 out of 5 :
Liked: The views over the river from the restaurant / bar, the very generous room size, the vicinity to Wimbledon.
Disliked: Guest did not comment for this item.
08/07/2014
Rated 4.6 out of 5 :
Liked: What a great room, loads of space, fantastic en suite with Jacuzzi. Very modern decor and up to date technology.
Disliked: Guest did not comment for this item.
08/07/2014
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: noisy and too expensive for the miserable service you gave not to encourage or at least soecify that it's very enar to helicopter ballet !
08/07/2014
Rated 4.8 out of 5 :
Liked: Lovely hotel. Great location for where we needed to be for a birthday party. Lovely walks along Thames path. A few eateries close by. Staff very efficient. Worth having a river view. We were lucky to be upgraded to side river view which was great
Disliked: Nothing except lighting very low. Could do with being a bit brighter
08/07/2014
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: I have stayed in a 5 star hotel and that is definitely not 5star standards. Please give us accurate ratings
08/07/2014
Rated 4.0 out of 5 :
Liked: The room itself was stunning. The bed was huge and incredibly comfortable and the bathroom was fantastic, shower was a little tricky to understand though.
Disliked: I think it's a little misleading that only 2 floors are for the hotel and the rest is residential. I had requested a high rise room and the best that could be done was the second floor as everything above was residential.
08/07/2014
Rated 4.2 out of 5 :
Liked: Cleanliness. On the bus route. Easy and reasonable parking.
Disliked: Rooms are very dark.
07/07/2014
Rated 3.4 out of 5 :
Liked: We had a large lovely suite overlooking the river. Friendly helpful staff.
Disliked: The spa. I don't think that this should be advertised as a spa hotel as this is a letdown.
06/07/2014
Rated 4.6 out of 5 :
Liked: Room very comfortable. Easy transport to Victoria. Brilliany bathroom and very comfortable bed.
Disliked: Bring back the upmarket coffee machine please.
02/07/2014
Rated 4.6 out of 5 :
Liked: The room was very comfortable and the bathroom was awesome! The staff was extremely polite, helpful, patient, and very accommodating. We arrived early and our standard room was not ready so the manager on duty immediately upgraded up to a larger room because my husband did not feel well. Very clean & well appointed. green hotel with great energy saving capabilities. They also provided a free shuttle to the local train & tube stations.
Disliked: The room could have used better lighting. There was only 2 bedside lamps in the main room which was just enough to read by. There are no stores very close by for a late snack or to purchase coffee or drinks. Room service was available but I feel a coffee / snack shop off the lobby would be an excellent addition to this facility. The hotel is on the Thames River and a 15 minute walk across the bridge brings you to Chelsea. However, there was only car repair or industrial type of business right around the hotel.
01/07/2014
Rated 4.8 out of 5 :
Liked: The staff were the most pleasant and helpful of any hotel I have stayed in. I do stay in many hotels around the world for business and leisure, but I could not fault the staff. Room was very nice with a river view that we were upgraded to at no charge and also a late check out was offered also at no additional charge. Free shuttle bus from Clapham Common tube very good. A special mention to Mr Ali the taxi driver used by the hotel, he made our weekend, such a lovely guy and so helpful and friendly. Great hotel, lovely weekend stay.
Disliked: Nothing all was good.
01/07/2014
Rated 4.2 out of 5 :
Liked: Our room was spacious, bed was very comfortable. Bathroom and shower in particular was excellent. Breakfast was top quality and nice to sit by the river.
Disliked: Guest did not comment for this item.
01/07/2014
Rated 3.8 out of 5 :
Liked: Lovely rooms very spacious. All staff very pleasant and helpful.
Disliked: Shuttle bus service always seemed to be full, to be fair it was a busy weekend.
01/07/2014
Rated 5 out of 5 :
Liked: Thanks to all the staff, our stay was fantastic.
Disliked: Guest did not comment for this item.
01/07/2014
Rated 5 out of 5 :
very modern hotel, high spec bathroom bit too modern for us so didn't feel as comfortable as we would have liked, didn't like the floor to ceiling windows as passerbys could see into the bedroom so you couldn't really have your blinds up. Would have liked to have had an iron/board available rather than have to use the laundry service. Did not like the very dark corridors (lights did come on via sensors when you walked down them though). Very chic though, if you like that kind of decor.
26/06/2014
Rated 2.9 out of 5 :
Liked: good location to get to Wimbledon
Disliked: I don't think the apartments are as nice as the hotel. The food was not as good as the last time I stayed.
24/06/2014
Rated 4.8 out of 5 :
Liked: Room was fantastic
Disliked: The spa area was tiny.
17/06/2014
Rated 4.8 out of 5 :
Liked: Beautiful view if the Thames, excellent service
Disliked: Bar prices are a bit expensive
16/06/2014
Rated 5 out of 5 :
Liked: Free upgrade to suite!
Disliked: Guest did not comment for this item.
15/06/2014
Rated 3.8 out of 5 :
Liked: Rooms were of a very good standard
Disliked: Food not particularly value for money
14/06/2014
Rated 3.8 out of 5 :
Liked: The position of the hotel was excellent for visiting London. The breakfast was very good and the staff very friendly. Lovely to sit out and watch the river whilst having drinks or breakfast. The rooms and bathrooms were excellent, large and fully equipped.
Disliked: The Double bed was not large enough. It was not King Size as in most Hotels.
13/06/2014
Rated 4.6 out of 5 :
Liked: Service in restaurant and food was very good
Disliked: Nothing
01/05/2014
Rated 1.7 out of 5 :
Stay
04/06/2014
Rated 4.8 out of 5 :
Liked: How relaxed and at home I felt. But the highlight was the respect the staff gave me and how much they always ensured I was ok
Disliked: The workers in the massage department decided to leave early and I was not warned of that with notice so I didn't get to have any treatment
03/06/2014
Rated 4.4 out of 5 :
Liked: Comfortable and spacious rooms, excellent spa given its compact size, easy transport links to Victoria (170 bus every 5 minutes), free shuttle to Clapham Jn, great value when booked in advance, nice restaurants in Battersea square, 2 minutes walk away
Disliked: Location makes it a bit far to walk to the City's attractions, but bus link sorts that
02/06/2014
Rated 5 out of 5 :
Liked: I enjoyed the extremely friendly and helpful staff. The room was very spacious comfortable and clean. I would definitely recommend this hotel to others.
Disliked: Guest did not comment for this item.
02/06/2014
Rated 4.8 out of 5 :
Liked: Excellent staff who were pleased to help and keen to ensure a most comfortable stay. Shuttle bus service to Clapham for connection to Tube and Overground.
Disliked: Having to leave!
01/06/2014
Rated 5 out of 5 :
Liked: Check in and valet for car was efficient very welcoming The room was excellent river view with everything needed Breakfast service was excellent
Disliked: Guest did not comment for this item.
27/05/2014
Rated 4.6 out of 5 :
Liked: The service was brilliant. All the staff were very helpful. The room was comfortable and had everything we needed. The food was very good.
Disliked: There was nothing we didn't like.
26/05/2014
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The organisation at breakfast was unacceptably bad when busy.
24/05/2014
Rated 4.6 out of 5 :
Liked: Loved everything about this hotel.
Disliked: Only minor thing was a little bit out of the way.
24/05/2014
Rated 3.8 out of 5 :
Liked: Room was spacious. Staff on reception very helpful. Restaurant very good. Bathroom good standard.
Disliked: Dim lighting in corridors and room. Wardrobe drawers din't open properly because too near wall.
22/05/2014
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: - Very bad service in the restaurant, had to waive to get a waiter for every next step. - Difficult to operate the complex electric installations (could not get the ceiling lighting switched off)
20/05/2014
Rated 5 out of 5 :
Liked: Hotel receptionists were extremely helpful especially when our booking went from 2 adults, to two adults plus a teenager. Secure parking for car. Good breakfast selection and fabulous views of the river and heliport to entertain us while eating.
Disliked: Guest did not comment for this item.
15/05/2014
Rated 4.0 out of 5 :
Liked: Price Could not congrats or complain on anything specific but this is certainly not 5 star hotel!
Disliked: Look positive comment. It is like small fraud if you really looking for five star hotel. On the other hand the price we pay was as well far below the price of 5* With some exception many of staff need good training There are thousand little things everywhere. In 5* you expect all staff have same uniforms, dress code. You certainly do not expect on breakfast service guy ruining around bringing food in dirty trousers, sneakers and baseball cap! What was quite annoying was sound from heliport just few meters away.
13/05/2014
Rated 5 out of 5 :
Liked: close to town with parking
Disliked: a little distance from public transport
12/05/2014
Rated 4.4 out of 5 :
Liked: Very personal, kind staff; it's a professional hotel but you feel you are in someone's private passion.
Disliked: The only real problem is the location. Breakfast isn't very good, an overpriced motorway service station offering. Really below the standard of the rest of the hotel.
08/05/2014
Rated 4.6 out of 5 :
Liked: Decor and ambiance and such friendly helpful staff Dinner was superb
Disliked: The pillows seemed lacking in the quality shown by the surroundings and bed
07/05/2014
Rated 4.6 out of 5 :
Liked: The Rafayel Hotel & Spa was a dream to stay in. It was our Honeymoon and we stayed here for 2 nights. The staff were pleasant on arrival and welcomed us to the hotel with a smile. Details of the room where explained to us and was upgraded to a bigger suite. Once in our room I was amazed at the size of the room and how clean as beautiful it was. There was complimentary chocolates with a greeting card congratulating us on our marriage. The room was huge with a super king-size bed which was amazing to sleep. There was a sofa, chair, table as well as 2 separate television's. The bathroom was a dream with a Jacuzzi bath with a television and a rainwater shower. We opted for breakfast in bed the morning after and it was brought to us on time, warm and presented to us of the hugest grade. On return following our day out the room was cleaned and bed was made with rose petals which added a better feel to the honeymoon. We didn't get chance to use the Spa or gym but with outcome of the hotel and ground I am sure it would be excellent. Overall brilliant stay and would stay again.
Disliked: The hotel is a little out of the way but if you know how to travel with the tube then its fine as the hotel do a free shuttle service to Clapham which is the closest station. That is the only issue I had.
07/05/2014
Rated 4.2 out of 5 :
Liked: We stayed 2 nights at the start of our honeymoon, the room had rose petals scattered and the staff refused a tip! I never asked for them to do this. The view was amazing in the river view room. It was noisy but we had loud music playing all night so perfect! This is a young hotel - we partied, we didn't come here to sleep ;)
Disliked: Nothing
06/05/2014
Rated 4.8 out of 5 :
Liked: I have stayed at Rafayel Hotel and Spa once before for a couple of nights on a business trip and really enjoyed my stay. This time, was just as good, I could not fault a thing (especially with the free room upgrade to a junior suite :D ).
Disliked: The only qualm I have is the location. Being next to the Thames has it's benefits and is great for morning and evening relaxation but had I not been on business just around the corner I would have found the journey into London a bit Long-winded, regardless of the frequent public transport links.
05/05/2014
Rated 1.9 out of 5 :
Liked: On site parking.
Disliked: Awful room placement above main entrance. Noisy, and very poor nights sleep. Exit interview feedback to hotel staff produced no results. They asked if I had a pleasant stay, then ignored my response! Didn't even offer an apology!
04/05/2014
Rated 4.2 out of 5 :
Liked: The free shuttle service to train or tube (underground/metro) station was excellent. Our room had a nice view of the river.
Disliked: Guest did not comment for this item.
01/05/2014
Rated 5 out of 5 :
Liked: Ambiance and staff
Disliked: Nothing
29/04/2014
Rated 5 out of 5 :
Liked: Excellent location. Friendly staff and very nice rooms
Disliked: Guest did not comment for this item.
25/04/2014
Rated 4.8 out of 5 :
Liked: Excellent rooms, bar, staff couldn't be more attentive
Disliked: The lights going off and on in the hallways
01/04/2014
Rated 4.2 out of 5 :
Excellent hotel great customer service well worth the money This hotel was very good it seems out of the way but the free shuttle bus to Clapham Junction on request was great. The staff were very friendly and willing to help with any request we had. Our room was of a high standard and very clean. An all round good experience and I will definitely stay here next time I go to London. Well done to the Rafayel!
01/04/2014
Rated 4.2 out of 5 :
Hotel great, restaurant average Stayed here for work and could not fault the hotel, staff were helpful and friendly even at 4.35am when I was helped to the car park with my bags. Room was large and well furnished, bathroom and shower were great, bed was comfortable and bed linen of good quality. My only negative was the restaurant, it is expensive for what it is, luckily you get 50% discount for being a guest. I felt that the staff do not really what to be there and your food was hurried even though the place was empty. Although the food was ok I would have been very disappointed if I had to pay full price. Unless you want to get a cab or drive there is no other place close by to eat.
23/04/2014
Rated 5 out of 5 :
Liked: Everything, staff, views, location.
Disliked: Leaving.
22/04/2014
Rated 5 out of 5 :
Liked: Made our stay special Even gave us an anniversary card Very kind Very attentive Very helpful
Disliked: Guest did not comment for this item.
19/04/2014
Rated 4.8 out of 5 :
Liked: My wife and I stayed at this hotel for birthday break and we're very impressed by the excellent standards of customer service in all departments of this hotel. The hotel has a very relaxing and hassle free air about it and the food in the restaurant is of a very high standard while still remaining reasonably priced. We will definitely book this hotel again when we visit London again.
Disliked: Nothing
17/04/2014
Rated 5 out of 5 :
Liked: Ideally located, comfortable and luxurious. Lovely massage.
Disliked: I think the spa facilities are a bit small for a big hotel. When I was there the jacussi and steam/ sauna were full and there is no where to lounge while you wait.
16/04/2014
Rated 4.6 out of 5 :
Liked: Beautifu hotel professional people.
Disliked: A little steep on the price of alcohol all bottled
12/04/2014
Rated 3.2 out of 5 :
Liked: The view of the Thames was good, and the access to such as Westfield shopping centre and Central London was excellent because of the hotel shuttle, which we used three times, to clapham junction station to catch the overground and tube. Staff were friendly and helpful. Discounted room prices were about right for being a bit out of London.
Disliked: Breakfast We had for one morning was abysmal, plates and cups were missing from the "laid" tables, we were not asked whether we wanted tea or coffee for at least ten minutes (9th April) after helping ourselves to toast and croissant from the buffet. One of the milk jugs was almost empty and there was no sign to indicate what milk was skimmed etc. The items on display for the cooked breakfast did not include any eggs, so we declined that. All in all the cover price for £9.95 each for the service and continental breakfast for a 5 star hotel was disappointing. Much better to go the short journey to Westfield and enjoy attentive service and a quality breakfast.
11/04/2014
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room very shoddy for a 5 star stay. Not what I was expecting. Very dark everywhere and not very luxurious.
10/04/2014
Rated 4.8 out of 5 :
Liked: The staff and style of the hotel
Disliked: Location was a bit out the way
08/04/2014
Rated 5 out of 5 :
Liked: Friendly staff, amazing hotel
Disliked: Guest did not comment for this item.
01/04/2014
Rated 4.8 out of 5 :
Liked: All the staff were amazing! so accommodating. Hotel was spotless and just lovely! Gorgeous views. We loved every minute of our stay and will be back for a Longer stay with spa treatments next time!
Disliked: Guest did not comment for this item.
30/03/2014
Rated 4.8 out of 5 :
Liked: It was the best experience I had, in facilities that are so spacious and very clean. Very good value for money!
Disliked: None at all
28/03/2014
Rated 3.8 out of 5 :
Liked: Spacious rooms, good location on the Thames but quieter than the main part if the city
Disliked: There were no eggs at the breakfast buffet. Life would have been simpler if scrambled were there
25/03/2014
Rated 4.4 out of 5 :
Liked: Amazing rooms Extremely clean Excellent facilities
Disliked: Guest did not comment for this item.
21/03/2014
Rated 4.8 out of 5 :
Liked: enjoyed stay lovely hotel
Disliked: A little dark in the hotel main areas
18/03/2014
Rated 5 out of 5 :
Liked: Upgrade to apartment when we requested a bath tub. Spacious with terraced area and great views. Member of staff remembered us any time we went back to reception
Disliked: Should have been given instructions on how to use the hydro therapy pool. No instructions available. Spa very nice though
18/03/2014
Rated 4.6 out of 5 :
Liked: Thought hotel was professional and classy. Pleasant staff who were very helpful.
Disliked: The only thing I didn't like was the corridors were very dimly lit.
17/03/2014
Rated 4.6 out of 5 :
Liked: Location was amazing
Disliked: The shower was a challenge I hot soaked with the horizontal jets!
16/03/2014
Rated 4.0 out of 5 :
Liked: The view from our room was amazing plus the technology available in the room. The size of the bed and the quality of the bed linen.
Disliked: Had difficulty understanding the reception we were left to find the room on our own room 120 and was rescued by another member of staff. Lack of information about transport. Just returned from Rome where information for guests was brilliant.
14/03/2014
Rated 3.8 out of 5 :
Liked: The rooms and the shower
Disliked: I had to go to reception to order room service
01/03/2014
Rated 2.5 out of 5 :
Engagement weekend Nice hotel but missing the five star touch. Difficult to get a taxi, kettle in the room had something disgusting in it, toilet didn't work properly so by no means the first class experience you expect with a five star hotel.
08/03/2014
Rated 5 out of 5 :
Liked: Air conditioned rooms, organic body wash & lotions, free shuttle service to rail stations (pre booked) numerous lounge areas throughout, library facility. Staff that go that extra mile to ensure you enjoy your stay.
Disliked: On booking through the website no mention of requirement to pre book spa treatments.
07/03/2014
Rated 3.8 out of 5 :
Liked: Size of room (it was a double) Really clean Temperature easy to control Comfortable bed Fantastic shower Quite quiet
Disliked: I overlooked the road not the river - just bad luck Would have liked another food option - restaurant was expensive - but not far to walk to shops and bars etc
04/03/2014
Rated 5 out of 5 :
Liked: We loved the size of the room and the way the bathroom was with the television in the bath. We also loved how you could play your music and it would come the ceiling. The hotel were also kind enough to leave us a card and chocolates with rose petals on the bed as it was our anniversary. Was lovely to be over looking the river too.
Disliked: Nothing we didn't like at all.
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