Hotel Rafayel On The Left Bank
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Customer Reviews For The Hotel Rafayel


Address: Falcon Wharf, 34 Lombard Road, London, SW11 3RF, England, UK
This hotel has averaged a score of 4.4 out of 5 by 1833 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 486 reviews)
>>>Laterooms (average customer rating 4.2 out of 5 from 82 reviews)
>>>Tripadvisor (ranked 169 of 1064 for hotels in London and rated 4.4 out of 5 from 1265 reviews)
*Whereas Tripdavisor reviews can be placed by anyone, reviews on Booking and Laterooms can only be placed by guests who have actually stayed at the particular hotel making them very balanced.

28/11/2014
Rated 2.3 out of 5 :
Liked: The comfort of the room considering it was standard double.
Disliked: I found that staff were very patronizing and suspicious towards myself and partner as we were fairly young and of a black race. I will not come back due to poor customer service and discrimination. I am a regular customer of hotel verta where we are treated with respect. I will not be returning to rafayel again. P. S the air-conditioning is rubbish and no network coverage in the rooms by the car park even with Wi-Fi signal was not strong enough.
25/11/2014
Rated 4.4 out of 5 :
Liked: everything
Disliked: noisy air-conditioning but could turn it off. No availability at spa
24/11/2014
Rated 5 out of 5 :
Liked: It was nice that the second visit was as good as the first.
Disliked: nothing
21/11/2014
Rated 4.6 out of 5 :
Liked: - Great, helpful generous staff - Beautiful hotel and stylishly decorated. - Very accommodating, our room was upgraded to a river view room at no extra cost. - Our room was presented with rose petals on the bed and we received a couple of chocolates and card from the hotel to mark our anniversary - a very nice touch - Our spa treatment was lovely, and relaxing. We had the exotic body wrap and back massage. - at the end of our stay we were driven back to the train station by a mini cab provided by the hotel. - Hotel Rafayel catered to all our needs and ensured that we were well looked after.
Disliked: - Spa treatments are a little overpriced - but the hotel is good value for money - The spa facilities (sauna, steam room, Jacuzzi and pool) are all very small. But luckily my husband and I were able to use the facilities before it got too crowded.
20/11/2014
Rated 4.8 out of 5 :
Liked: Very clean Friendly staff Good location
Disliked: Guest did not comment for this item.
19/11/2014
Rated 2.5 out of 5 :
Liked: Shuttle service to Clapham station. Size of room. Spacious. When complained about room I was shown others available.
Disliked: Hotel and room looked shabby being only 4 yrs old. Laundry room doors open. Our view from room. Dirty marks on lamp shades, walls etc. Carpet join lifted. No bathroom extras such as shoe shine, nail file small bottles of cream, shampoo etc. Just 2 bottles on shower wall. Even Ibis and such low star hotels offer this. No biscuits and bottles if water with which again can be found at many lower star hotels. Shown other rooms. 1 had foisty smell, 1 much smaller and 1 did not smell nice either. Bit too far out for many London restaurants and bars, so spent quite a lot of travel.
18/11/2014
Rated 4.6 out of 5 :
Liked: Staff were very friendly and helpful, they even gave us a free room upgrade and had a card and chocolates waiting in the room for us as it was my partners birthday. The food is lovely and you get 50% off at the restaurant if you are staying in the hotel. They also offer a free shuttle service to and from Clapham if you wanted a night out there or just wanted to get the train from there into central London, I couldn't ask for more from this hotel.
Disliked: Guest did not comment for this item.
18/11/2014
Rated 4.4 out of 5 :
Liked: The location is ideal for us it also has secure parking and good facilities available. That we couldn't take full advantage of. Just didn't have time!
Disliked: Guest did not comment for this item.
16/11/2014
Rated 5 out of 5 :
Liked: Warm welcome, superb service, amazing views, delicious food and great atmosphere. Would definitely recommend it.
Disliked: Guest did not comment for this item.
14/11/2014
Rated 3.8 out of 5 :
Liked: The room was beautiful with loads of space. Bed very comfortable, and the bathroom was amazing.
Disliked: The room was not as clean as you would expect for a 5* hotel, dust in places that it shouldn't be. And a light in the bathroom was blown. For a 5* you expect these things to be sorted before going into the room.
13/11/2014
Rated 4 out of 5 :
Liked: soundproofing excellent nice bed easy to get to
Disliked: room climate control difficult to adjust for personal needs
11/11/2014
Rated 5 out of 5 :
Liked: Room was lovely a big, Free upgrade and birthday balloons provided. We had a lovely evening staying at the hotel. They were very helpful with taxi's etc and the room service was incredibly quick! Would go back tomorrow!
Disliked: Guest did not comment for this item.
10/11/2014
Rated 2.9 out of 5 :
Liked: Personal
Disliked: No cellular line in the rooms, can't control air condition. You have to call reception to on and off the air condition.
09/11/2014
Rated 3.4 out of 5 :
Liked: Food was good and my wife loves the hotel
Disliked: Staff member just walked into our room even though the do not disturb sign was on
08/11/2014
Rated 5 out of 5 :
Liked: Great room. We were ipgraded to a junior suite as we told the staff about our recent wedding.
Disliked: Guest did not comment for this item.
07/11/2014
Rated 4.8 out of 5 :
Liked: What an fantastic hotel, our room had the most amazing view over the Thames. The staff were great-always happy & quick to help. The bar staff were Brilliant & made some cracking cocktails. Not a bad word to say. We had the best time ever. Thank you to everyone at hotel Rafayel & spa-we will defiantly be back again.
Disliked: Guest did not comment for this item.
06/11/2014
Rated 2.9 out of 5 :
Liked: - Nice view - Nice shape and cleanliness
Disliked: - Miniature Spa Facilities closing at 8pm - Defective ac can just be regulated through calling reception - Windows cannot be opened - Light in Wardrobe was defective and running all night - unfriendly staff
01/11/2014
Rated 3.3 out of 5 :
Cant Complain Very pleasant hotel, freainly staff and nice modern rooms.
04/11/2014
Rated 4.2 out of 5 :
Liked: Room was spacious with nice clean bathroom.
Disliked: Too hot despite air conditioning.
04/11/2014
Rated 4.6 out of 5 :
Liked: Where do I start it was an excellent stay clean room with loads of space the bathroom was massive built in Jacuzzi big and amazing the spa treatment was outstanding we had a head shoulders and back and leg message with a body wrap it was amazing staff are friendly and always willing to help.
Disliked: We booked the Nile room was lovely I would say because it was the most expense room you should get the Thames view as well as everything eles included breakfast should be an extra cost this should also bee included but over than that the best hotel we have ever been to and we would book with them again.
02/11/2014
Rated 4.4 out of 5 :
Liked: Comfortable bed, excellent pillows, friendly, helpful staff
Disliked: It was not made clear that parking was not included in the price on booking.
01/11/2014
Rated 4.6 out of 5 :
Liked: Friendly staff who kindly upgraded us to a Nile Suite for the celebration of our honeymoon at no extra cost! We were very grateful. Food in the Restaurant was tasty and great value for money too!
Disliked: Little for younger children to do but overall very happy.
29/10/2014
Rated 2.1 out of 5 :
Liked: Comfortable bed.
Disliked: Spa facility was atrocious, nothing was working.
26/10/2014
Rated 4.4 out of 5 :
Liked: Excellent staff hospitality. Beautiful rooms with top facilities. Very stylish furniture and decor best shower gels and creams. Good touch of quality throughout. Very considerate.
Disliked: Breakfast should be inclusive.
24/10/2014
Rated 5 out of 5 :
Liked: The room was amazing having been upgraded. The view of the Thames was a bonus and it was fascinating watching the occasional helicopter land. We also enjoyed the walk along the river into central London and then hiring bikes for the return to the hotel. An all round excellent time. Highly recommended.
Disliked: Going home!
23/10/2014
Rated 3.6 out of 5 :
Liked: Internet available anywhere
Disliked: Breakfast not included, which was pretty poor for the price
21/10/2014
Rated 5 out of 5 :
Liked: We got upgraded!
Disliked: Nothing
18/10/2014
Rated 2.9 out of 5 :
Liked: Comfortable rooms
Disliked: Poor location - 25 minute walk to nearest tube station. Meeting facilities poor - booked library for meeting but had poor/ insufficient lighting. Moved to second floor meeting room and again no lighting as fuse blown. Had to hold meeting in foyer area ( not private), no apology and still charged for coffee!
16/10/2014
Rated 4.8 out of 5 :
Liked: Everything
Disliked: Little things broken such as bath plug, tiles missing
15/10/2014
Rated 4.2 out of 5 :
Liked: A good standard indeed, massive bed!
Disliked: Can't think of anything
14/10/2014
Rated 2.5 out of 5 :
Liked: The size of the room, the bathroom, the room service and the location was good.
Disliked: There were stains on the ceiling and the lampshade. When we first arrived there were yellow stains on the toilet seat. The bed was uncomfortable and the traffic outside was loud and clear to hear so the sleep was not great. For £150 per night I expected a lot more and was quite disappointed.
13/10/2014
Rated 3.8 out of 5 :
Liked: Roomes are big and clean
Disliked: It's far from the centers
11/10/2014
Rated 3.8 out of 5 :
Liked: The rooms are clean and big
Disliked: Its far from the centre of London
10/10/2014
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: it's a minor inconvenience - but the cups are so small ! the people who stayed before used the kettle as a teapot, so as not waste the teabags by making one tiny cup with it - I can see why ;)
09/10/2014
Rated 4.2 out of 5 :
Liked: Rooms are big and clean and quite
Disliked: It is far from the centre
08/10/2014
Rated 4.6 out of 5 :
Liked: Beautiful hotel right on the water, close proximity to Clapham Junction. Amazing hotel room, very modern and spacious.
Disliked: Not used to being on the ground floor with a wall of windows, didn't really like that everyone in the courtyard to could see in. But the curtains did their job.
07/10/2014
Rated 4.8 out of 5 :
Liked: Arrived at hotel by using free shuttle service, drivers were friendly and polite. Staff at hotel were always there to cater to guests. Restaurant food was amazing and freshly cooked and offered a great deal for guests. Rooms were clean and hotel was very tidy.
Disliked: Guest did not comment for this item.
07/10/2014
Rated 2.9 out of 5 :
Liked: staff and the bedroom were good
Disliked: small Jacuzzi and mould in steam room
01/10/2014
Rated 3.3 out of 5 :
Reasonable place
06/10/2014
Rated 4.2 out of 5 :
Liked: The staff were excellent. 50 per cent off food if 2 courses ordered excellent.
Disliked: I thought the lighting all over the hotel was very poor. Especially in the corridors and bedrooms for safety reasons. Breakfast was overpriced, especially the a la carte menu. There are no twin rooms. If one is requested a fold up single bed is supplied at an extra cost. The fold up bed is unstable.
05/10/2014
Rated 3.4 out of 5 :
Liked: Plenty of space, a comfortable bed and good bathroom. The river views from the bar and restaurant are lovely.
Disliked: The bedroom lighting was too low. There was a problem with the A/C, but that was fixed after a few hours.
05/10/2014
Rated 3.6 out of 5 :
Liked: The view was lovely
Disliked: When we got there they upgraded us to an apartment which would had been nice if it had been clean, kitchen area was especially dirty, and the place looked tired
02/10/2014
Rated 5 out of 5 :
Liked: Location, staff were friendly and helpful and free shuttle service to train station is big plus.
Disliked: All good
01/10/2014
Rated 5 out of 5 :
Liked: The room and the location
Disliked: Guest did not comment for this item.
01/10/2014
Rated 4.4 out of 5 :
Liked: Love the spacious rooms and bathrooms and view
Disliked: Guest did not comment for this item.
29/09/2014
Rated 4.8 out of 5 :
Liked: Spacious rooms, friendly and attentive staff. Relaxed atmosphere next to the river. Free shuttle taxi to station.
Disliked: Guest did not comment for this item.
28/09/2014
Rated 3.8 out of 5 :
Liked: The facilities were nice, especially the bathroom. Very comfortable in general.
Disliked: It was so noisy with loud music going on until late coming from a disco party in the hotel, I could not sleep. I was meant to wake up very early for work and I did not sleep well at all. It's a shame because the facilities are nice.
27/09/2014
Rated 4.6 out of 5 :
Liked: staff was very friendly. close to Clapham Junction.
Disliked: building over the restaurant. it can get noisy in the morning if you are trying to sleep in.
26/09/2014
Rated 4.4 out of 5 :
Liked: Helpful and friendly staff. Rooms are spacious, clean and very comfortable.
Disliked: Guest did not comment for this item.
23/09/2014
Rated 4.4 out of 5 :
Liked: Good
Disliked: Notbad
23/09/2014
Rated 5 out of 5 :
Liked: Bathroom - amazing shower
Disliked: Staff with dirty laundry travelling in the same lift as guests.
22/09/2014
Rated 4.6 out of 5 :
Liked: room, room service, taxi service
Disliked: little gloomy with lighting
18/09/2014
Rated 4.6 out of 5 :
Liked: Rooms well lovely and bathrooms very swish. Shuttle to clapham junction is great after a day touring London. Easy to get to via overground from Waterloo.
Disliked: Beds a little small, lighting too dim in rooms.
14/09/2014
Rated 3.4 out of 5 :
Liked: Friendly staff Comfortable, clean rooms Free shuttle to station
Disliked: Long way from tube
14/09/2014
Rated 2.3 out of 5 :
Liked: The reception desk were polite and helpful. The restaurant served good food and good service.
Disliked: There was blood on the wall of the second bedroom. The towels were fraying at the edges. The bath still had hair in it from the previous occupant. Stains on the walls around the apartment gave it a down trodden feel rather than 5 star luxury
12/09/2014
Rated 4.4 out of 5 :
Liked: rooms spacious and clean tea and coffee facilities and mini bar in room which is a plus for London fantastic shower pick up and set down from tube station was brilliant quiet location
Disliked: unfortunately just a bit out of the city
12/09/2014
Rated 1.9 out of 5 :
Liked: Quietness River view Free up grade
Disliked: Location Dirty outdated carpet Dirty stained towels Not working safe box, promise to fix it but nothing done untill the time I leave Very bad uncomfortable small bed Delayed check in they said will take 20 min. It end up waiting for almost 3 hours
11/09/2014
Rated 4.6 out of 5 :
Liked: Everything was really nice. Welcoming and well presented. Would definitely go again.
Disliked: In regards to the area it's a bit far away from the shopping of London and the main part of London but other than that it was a lovely stay.
04/09/2014
Rated 2.9 out of 5 :
Liked: The people doing the taxi service were lovely and shower was very nice
Disliked: Dirty towels, stains on ceiling and dust meant that this is not what l would expect from 5 star
03/09/2014
Rated 3.2 out of 5 :
Liked: Room was excellent Bar good
Disliked: Taxi needs to be ordered and is private - ask how much before you get in
03/09/2014
Rated 4.0 out of 5 :
Liked: The hotel was really well appointed and the service on check in fantastic. The bathroom was great with many combinations of shower jets and the bed was one of the best I have ever slept on. Great
Disliked: Not so much really. As the experience was really good. The position of the hotel is a little far away from the centre of town, but a cab ride sorted that out. One of the staff members in the morning was somewhat vague. He tried to assist us, but was clearly not so experienced. He did deliver my car though without issue, so no great problem.
23/08/2014
Rated 2.9 out of 5 :
Liked: Room was clean
Disliked: Difficult to get to on public transport. Not much lobby area. Surroundings not uplifting.
19/08/2014
Rated 5 out of 5 :
Liked: The staff were exceptional. The apartment was amazing, the view was ridiculously good!
Disliked: I had to leave!
19/08/2014
Rated 4.4 out of 5 :
Liked: it is a good hotel nice area good if you have a car.
Disliked: Guest did not comment for this item.
19/08/2014
Rated 4.6 out of 5 :
Liked: so relaxing and comfortable in the room. Didn't want to leave!
Disliked: The staff were very rude and unhelpful.
01/08/2014
Rated 5 out of 5 :
Luxury from the second you walk through reception. Absolutely fantastic couple of days. We arrived and for some reason (though we aren't complaining) our room was upgraded to the best suite in the hotel! Obviously happy with that, we spent the majority of the first day in the room, just exploring it more than anything. Amazing hotel, amazing food at the restaurant as well, and probably the strongest cocktails we have ever had!
17/08/2014
Rated 4.8 out of 5 :
Liked: The style & comfortable quality of hotel and facilities it had to offer. I will be booking another stay before the end of year.
Disliked: Guest did not comment for this item.
16/08/2014
Rated 3.4 out of 5 :
Liked: Good size bedroom.
Disliked: Apartments on top don't make for good first impressions. Only a restaurant / bar in which to have a drink, Extractor fan didn't work in bathroom.
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