Hotel Rafayel On The Left Bank
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Customer Reviews For The Hotel Rafayel


Address: Falcon Wharf, 34 Lombard Road, London, SW11 3RF, England, UK
This hotel has averaged a score of 4.3 out of 5 by 1980 past guests
>>>Booking.com (average customer rating 4 out of 5 from 535 reviews)
>>>Laterooms (average customer rating 4.2 out of 5 from 79 reviews)
>>>Tripadvisor (ranked 202 of 1062 for hotels in London and rated 4.4 out of 5 from 1366 reviews)
*Whereas Tripdavisor reviews can be placed by anyone, reviews on Booking and Laterooms can only be placed by guests who have actually stayed at the particular hotel making them very balanced.

26/03/2015
Rated 3.8 out of 5 :
Liked: Good value for the type of accommodation. Alex at reception very friendly. Room very good.
Disliked: Bit out of the way though there is a shuttle to the nearest station (you need to prebook). Spa is quite small so I didn't go in.
26/03/2015
Rated 4.8 out of 5 :
Liked: Lovely Hotel, huge bedroom and loved the bathroom with the great Jacuzzi upgrade.
Disliked: Guest did not comment for this item.
26/03/2015
Rated 5 out of 5 :
Liked: This was our second visit to the hotel this year. Once again the hotel was first class and the staff were excellent. We used the spa facilities this time and once again was very happy with everything.
Disliked: Guest did not comment for this item.
24/03/2015
Rated 4.2 out of 5 :
Liked: The room was lovely and spacious
Disliked: Our electricity stopped working.
21/03/2015
Rated 4.8 out of 5 :
Liked: Fantastic bed, no noise from outside, price very good
Disliked: No easy parking, no dog on the bar
19/03/2015
Rated 5 out of 5 :
Liked: you loved the hotel room with the lovely view of the river
Disliked: I didn't like the food served in the restaurant
17/03/2015
Rated 3.2 out of 5 :
Liked: The Jacuzzi bath inside the room
Disliked: Location, being ask to take car in & out of car park where it should be a 'valet' parking and its overpriced.
16/03/2015
Rated 4.8 out of 5 :
Liked: All facilities were great
Disliked: Guest did not comment for this item.
14/03/2015
Rated 4.8 out of 5 :
Liked: Comfort was excellent. Staff were very helpful, very welcoming and deserve these few words.
Disliked: Nothing really, you will need a taxi to Sloan Square if you want the tube which is approx £10. There is a free shuttle to another station.
14/03/2015
Rated 3.8 out of 5 :
Liked: The rooms and the spa
Disliked: Guest did not comment for this item.
10/03/2015
Rated 5 out of 5 :
Liked: Free driver Nice facilities
Disliked: Guest did not comment for this item.
08/03/2015
Rated 4.8 out of 5 :
Liked: The location was excellent extra service for example complimentary shuttle bus was excellent and staff were very polite and extremely helpful what a beautiful hotel
Disliked: I did find the lighting poor and we overlooked a building site fortunately the helicopters didn't fly through the night so no great drama
03/03/2015
Rated 4.0 out of 5 :
Liked: Anna on reception was excellent. Extremely professional and helpful. The spa facilities were very good and it was an all round good stay!
Disliked: Guest did not comment for this item.
24/02/2015
Rated 4.6 out of 5 :
Liked: Staff very friendly and food was superb in the restaurant. We stayed in one of the apartments with a fabulous view of the city.
Disliked: Nothing apart from it being slightly out of the way to go into London.
21/02/2015
Rated 4.6 out of 5 :
Liked: Shuttle bus to nearest tube Is a great service, always available and never let us down, good location for what we wanted to do and staff were very helpful.
Disliked: It's not a bad experience but the bar area is small and is more an extension of the restaurant rather than somewhere cosy to sit and chat with friends
17/02/2015
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Late shuttle bus drivers, rooms taking forever to get up to temperature! Trying to charge me for things I hadn't purchased.
16/02/2015
Rated 2.9 out of 5 :
Liked: The rooms where spacious and clean, view was okay. Bathroom was great, had a huge walk in shower. Free shuttle service was excellent. Restaurant was also great - food amazing but pricey.
Disliked: The spa. There was building work going on in the relaxtion room which had a view of the Thames. This was not stated on the website before I booked, they have a "Cold reflexology pool" - what is relaxing about that? the steam room had a shower head in there to cool down which didn't work. I was left disappointed. I have been to the Hotel Vetra in Battersea, which has a superior Spa.
12/02/2015
Rated 4.8 out of 5 :
Liked: Staff are really helpful and skillful, it is my 3rd or 4th time to stay in this hotel and will stay again for sure.
Disliked: Get in the hotel from the parking is a bit annoying but the staff helped always.
12/02/2015
Rated 5 out of 5 :
Liked: The bath with a TV
Disliked: Guest did not comment for this item.
12/02/2015
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: They need a more reliable taxi firm. I booked a taxi both mornings for 7.45am pick up. The first day it was 5 minutes late. The second it was 30 minutes late. Not an acceptable service. Taxi driver was rude also.
10/02/2015
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: I left my handbag in the restaurant after breakfast. I was the only 1 at breakfast so they all knew whjo I was but, 2 hours later I realised I had left my bag there & had to go back to get it. They should have handed it back to me in my room straight away not keep it at their desk!
08/02/2015
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The Wi-Fi really is not up today's modern and expected standards Mobile reception close to Jon existsnt
04/02/2015
Rated 3.4 out of 5 :
Liked: Staff were very helpful
Disliked: Was told had free upgrade to apartment however on walking in a very strong smell of smoke was encountered the staff did however move us to another one. No housekeeping seemed to have been done on return late in the evening bed was still unmade and only one damp bath towel was available staff did give us new ones but for a 5 star hotel felt this was rather poor.
01/01/2015
Rated 3.3 out of 5 :
A brilliant location by the Thames Nothing quite beat going out for your first cigarette of the morning on the Thames and watching the sun rise. The spa was good value for money though not so much the restaurant (£10 for a veggie burger? Really? It tasted like a Bird's Eye frozen one too). The rooms are luxurious, even the cheapest one where I stayed. Best shower I've ever had.
29/01/2015
Rated 5 out of 5 :
Liked: The double room was lovely and had all the facilities needed. Found the stay to be so relaxing and the staff were so helpful and accommodating. Stayed 28th January 2015
Disliked: Guest did not comment for this item.
26/01/2015
Rated 4.6 out of 5 :
Liked: *Excellent facilities *comfortable room *Friendly staff
Disliked: *Little or no Wi-Fi access in the morning (assume because there are too many people using it) *Building/maintenance work occurring that sounded like it was in all rooms surrounding the room I was in. I was not informed of this upon arrival. *Upon checkout, workmen moving through the hotel foyer.
26/01/2015
Rated 4.8 out of 5 :
Liked: This was a gift for my sister who had just got married. Taqi was the staff who made it wounderful. Was given a Free upgrade amazing suit.
Disliked: The female on reception was bland and unfriendly. Despite my sister wearing a wedding dress did not even smile or congratulate her. Very off putting. The terrace on 17th has no decor thought would have benefit chairs, outdoor heater etc
23/01/2015
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast was awful and room shapes and sizes are really odd.
22/01/2015
Rated 4.8 out of 5 :
Liked: The hotel room was lovely, clean and spacious. The staff were helpful and friendly.
Disliked: On the Sunday morning, after a late night out in London for a staff party, we were woken very early by the cleaners in the next room making a lot of noise. I get that rooms need cleaning, but could they attempt to be more considerate on a Sunday morning
19/01/2015
Rated 4.2 out of 5 :
Liked: the room was very comfortable and the room was spacious. Great stay would stay again.
Disliked: The location of the room was on the main road. It was a very busy road all night. No toiletries to take away, and the shuttle service to clapham junction was a bit hit and miss.
18/01/2015
Rated 3.2 out of 5 :
Liked: Clean and nice rooms
Disliked: Had to wait for everything. 2 hours+ for room service.
09/01/2015
Rated 3.8 out of 5 :
Liked: We needed to be close to the Royal Academy of Dance for the weekend as our son had a weekend course there. It was less than a minutes drive away so perfect on that front. We were "upgraded" to an apartment which was very spacious and had fantastic views over the river. We didn't use the spa or any if the hotel facilities at all so can't comment
Disliked: They didn't tell us when they "upgraded" us to an apartment that it was a separate building, and was obviously only part owned (or rented) by the hotel. The apartment felt completely soulless and cut off.
04/01/2015
Rated 4.8 out of 5 :
Liked: The facilities, the staff and the design of the Rafayel were exceptional.
Disliked: Guest did not comment for this item.
23/12/2014
Rated 2.1 out of 5 :
Liked: Polite staff members
Disliked: We were promised in advance an early check in time as we were due to arrive early. That was not fulfilled. Then the room we were given was extremely small and dark. Not worth the money at all! I may as well have booked a single room. However, the worst thing was It was extremely loud! We could hear the cleaners from the room next to us vacuuming and talking, the helicopters around the hotel. Anyone that was speaking in the corridor was as if they were conversating in our bedroom. That's how poorly the insulation of the room was. No privacy what so ever! Definitely would not recommend and will not be staying there again. Nothing like any other five star hotel I've been to
23/12/2014
Rated 2.9 out of 5 :
Liked: Size of the room and bathroom
Disliked: It's location is difficult for underground. The lighting in the room is poor.
21/12/2014
Rated 5 out of 5 :
Liked: Staff was very nice and helpful, bar was brilliant and nice room, would highly recommend
Disliked: Guest did not comment for this item.
17/12/2014
Rated 5 out of 5 :
Liked: Good location. Very helpful staff
Disliked: Breakfast was poor value
16/12/2014
Rated 4.4 out of 5 :
Liked: Room very modern and clean, staff very helpful
Disliked: lighting in the room was very poor, difficult to put make up on (i used the torch from my phone! ) No one had any mobile network in the building, but full bars outside.
15/12/2014
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: That the shower didn't got warm And someone had to come. That the shuttle didn't come in time. That the fan of the heatingsystem can't be swiched of And makes a lot of noise!
14/12/2014
Rated 5 out of 5 :
Liked: I have stayed at this hotel many times and cannot fault it. Very good hotel and great value
Disliked: Guest did not comment for this item.
14/12/2014
Rated 1.4 out of 5 :
Liked: nothing
Disliked: Rooms were tired and not very clean. Complained about the room and got an apartment instead. Still not very clean and needed maintenance. Too far from Central London would not recommend
11/12/2014
Rated 4.4 out of 5 :
Liked: Liked the size of the room and style of furnishings. Friendly and very helpful staff. Wouldn't hesitate in staying here again.
Disliked: Couldn't get the air conditioning to run on a lower setting, so it was a bit noisy.
11/12/2014
Rated 4.4 out of 5 :
Liked: Beautiful rooms with beautiful views on Thames river, amazing bathrooms and awsome sound system! The staff were excellent (Taqi massive thanks to you for everything you are a great person ! ) everyone was very friendly from check in to waiters. I throughly recommend this hotel and can't wait to return!
Disliked: Guest did not comment for this item.
01/12/2014
Rated 5 out of 5 :
Fantastic Hotel We stayed for one night, arriving quite late. Unfortunately due to our schedule we didn't have time to use the hotel and the facilities to its full potential. The room was superb and spotlessly clean as would be expected. We were on the road side of the hotel, and the only noise I heard was the occasional siren, but my partner is a light sleeper and she commented on hearing the road all night. I think this would be a problem with any city hotel and was certainly no worse than any other hotel that we have stayed in. The only sllight down side was that we must have just missed the shuttle bus as we would have had to wait 35 minutes for the next one, so we decided to order a taxi instead, and we will have to stay more than one night to make use of the spa.
01/12/2014
Rated 3.3 out of 5 :
Great value This was my third stay at this hotel - such great value, and we love the spa area.
07/12/2014
Rated 2.9 out of 5 :
Liked: Room was good size and well appointed
Disliked: No mobile phone signal - and Wi-Fi patchy Could do with sky
02/12/2014
Rated 3.2 out of 5 :
Liked: View and apartment facilities
Disliked: Cleanliness average Staff a bit hit and miss though polite.
30/11/2014
Rated 4.0 out of 5 :
Liked: Clean large rooms Lovely bathrooms Great staff
Disliked: Mobile phone signals really bad on all 3 networks we had with us, Lighting in the rooms was impossible for putting on make up
29/11/2014
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Noisy room over a noisy bar. I was staying here for 1 night on business and needed sleep. I asked for a quiet room and got one over the bar, The room itself had noisy air conditioning that wouldn't turn off and buzzed away. Will not stay here again!
28/11/2014
Rated 2.3 out of 5 :
Liked: The comfort of the room considering it was standard double.
Disliked: I found that staff were very patronizing and suspicious towards myself and partner as we were fairly young and of a black race. I will not come back due to poor customer service and discrimination. I am a regular customer of hotel verta where we are treated with respect. I will not be returning to rafayel again. P. S the air-conditioning is rubbish and no network coverage in the rooms by the car park even with Wi-Fi signal was not strong enough.
25/11/2014
Rated 4.4 out of 5 :
Liked: everything
Disliked: noisy air-conditioning but could turn it off. No availability at spa
24/11/2014
Rated 5 out of 5 :
Liked: It was nice that the second visit was as good as the first.
Disliked: nothing
21/11/2014
Rated 4.6 out of 5 :
Liked: - Great, helpful generous staff - Beautiful hotel and stylishly decorated. - Very accommodating, our room was upgraded to a river view room at no extra cost. - Our room was presented with rose petals on the bed and we received a couple of chocolates and card from the hotel to mark our anniversary - a very nice touch - Our spa treatment was lovely, and relaxing. We had the exotic body wrap and back massage. - at the end of our stay we were driven back to the train station by a mini cab provided by the hotel. - Hotel Rafayel catered to all our needs and ensured that we were well looked after.
Disliked: - Spa treatments are a little overpriced - but the hotel is good value for money - The spa facilities (sauna, steam room, Jacuzzi and pool) are all very small. But luckily my husband and I were able to use the facilities before it got too crowded.
20/11/2014
Rated 4.8 out of 5 :
Liked: Very clean Friendly staff Good location
Disliked: Guest did not comment for this item.
19/11/2014
Rated 2.5 out of 5 :
Liked: Shuttle service to Clapham station. Size of room. Spacious. When complained about room I was shown others available.
Disliked: Hotel and room looked shabby being only 4 yrs old. Laundry room doors open. Our view from room. Dirty marks on lamp shades, walls etc. Carpet join lifted. No bathroom extras such as shoe shine, nail file small bottles of cream, shampoo etc. Just 2 bottles on shower wall. Even Ibis and such low star hotels offer this. No biscuits and bottles if water with which again can be found at many lower star hotels. Shown other rooms. 1 had foisty smell, 1 much smaller and 1 did not smell nice either. Bit too far out for many London restaurants and bars, so spent quite a lot of travel.
18/11/2014
Rated 4.6 out of 5 :
Liked: Staff were very friendly and helpful, they even gave us a free room upgrade and had a card and chocolates waiting in the room for us as it was my partners birthday. The food is lovely and you get 50% off at the restaurant if you are staying in the hotel. They also offer a free shuttle service to and from Clapham if you wanted a night out there or just wanted to get the train from there into central London, I couldn't ask for more from this hotel.
Disliked: Guest did not comment for this item.
18/11/2014
Rated 4.4 out of 5 :
Liked: The location is ideal for us it also has secure parking and good facilities available. That we couldn't take full advantage of. Just didn't have time!
Disliked: Guest did not comment for this item.
16/11/2014
Rated 5 out of 5 :
Liked: Warm welcome, superb service, amazing views, delicious food and great atmosphere. Would definitely recommend it.
Disliked: Guest did not comment for this item.
14/11/2014
Rated 3.8 out of 5 :
Liked: The room was beautiful with loads of space. Bed very comfortable, and the bathroom was amazing.
Disliked: The room was not as clean as you would expect for a 5* hotel, dust in places that it shouldn't be. And a light in the bathroom was blown. For a 5* you expect these things to be sorted before going into the room.
13/11/2014
Rated 4 out of 5 :
Liked: soundproofing excellent nice bed easy to get to
Disliked: room climate control difficult to adjust for personal needs
11/11/2014
Rated 5 out of 5 :
Liked: Room was lovely a big, Free upgrade and birthday balloons provided. We had a lovely evening staying at the hotel. They were very helpful with taxi's etc and the room service was incredibly quick! Would go back tomorrow!
Disliked: Guest did not comment for this item.
10/11/2014
Rated 2.9 out of 5 :
Liked: Personal
Disliked: No cellular line in the rooms, can't control air condition. You have to call reception to on and off the air condition.
09/11/2014
Rated 3.4 out of 5 :
Liked: Food was good and my wife loves the hotel
Disliked: Staff member just walked into our room even though the do not disturb sign was on
08/11/2014
Rated 5 out of 5 :
Liked: Great room. We were ipgraded to a junior suite as we told the staff about our recent wedding.
Disliked: Guest did not comment for this item.
07/11/2014
Rated 4.8 out of 5 :
Liked: What an fantastic hotel, our room had the most amazing view over the Thames. The staff were great-always happy & quick to help. The bar staff were Brilliant & made some cracking cocktails. Not a bad word to say. We had the best time ever. Thank you to everyone at hotel Rafayel & spa-we will defiantly be back again.
Disliked: Guest did not comment for this item.
06/11/2014
Rated 2.9 out of 5 :
Liked: - Nice view - Nice shape and cleanliness
Disliked: - Miniature Spa Facilities closing at 8pm - Defective ac can just be regulated through calling reception - Windows cannot be opened - Light in Wardrobe was defective and running all night - unfriendly staff
01/11/2014
Rated 3.3 out of 5 :
Cant Complain Very pleasant hotel, freainly staff and nice modern rooms.
04/11/2014
Rated 4.2 out of 5 :
Liked: Room was spacious with nice clean bathroom.
Disliked: Too hot despite air conditioning.
04/11/2014
Rated 4.6 out of 5 :
Liked: Where do I start it was an excellent stay clean room with loads of space the bathroom was massive built in Jacuzzi big and amazing the spa treatment was outstanding we had a head shoulders and back and leg message with a body wrap it was amazing staff are friendly and always willing to help.
Disliked: We booked the Nile room was lovely I would say because it was the most expense room you should get the Thames view as well as everything eles included breakfast should be an extra cost this should also bee included but over than that the best hotel we have ever been to and we would book with them again.
02/11/2014
Rated 4.4 out of 5 :
Liked: Comfortable bed, excellent pillows, friendly, helpful staff
Disliked: It was not made clear that parking was not included in the price on booking.
01/11/2014
Rated 4.6 out of 5 :
Liked: Friendly staff who kindly upgraded us to a Nile Suite for the celebration of our honeymoon at no extra cost! We were very grateful. Food in the Restaurant was tasty and great value for money too!
Disliked: Little for younger children to do but overall very happy.
29/10/2014
Rated 2.1 out of 5 :
Liked: Comfortable bed.
Disliked: Spa facility was atrocious, nothing was working.
26/10/2014
Rated 4.4 out of 5 :
Liked: Excellent staff hospitality. Beautiful rooms with top facilities. Very stylish furniture and decor best shower gels and creams. Good touch of quality throughout. Very considerate.
Disliked: Breakfast should be inclusive.
24/10/2014
Rated 5 out of 5 :
Liked: The room was amazing having been upgraded. The view of the Thames was a bonus and it was fascinating watching the occasional helicopter land. We also enjoyed the walk along the river into central London and then hiring bikes for the return to the hotel. An all round excellent time. Highly recommended.
Disliked: Going home!
23/10/2014
Rated 3.6 out of 5 :
Liked: Internet available anywhere
Disliked: Breakfast not included, which was pretty poor for the price
21/10/2014
Rated 5 out of 5 :
Liked: We got upgraded!
Disliked: Nothing
18/10/2014
Rated 2.9 out of 5 :
Liked: Comfortable rooms
Disliked: Poor location - 25 minute walk to nearest tube station. Meeting facilities poor - booked library for meeting but had poor/ insufficient lighting. Moved to second floor meeting room and again no lighting as fuse blown. Had to hold meeting in foyer area ( not private), no apology and still charged for coffee!
16/10/2014
Rated 4.8 out of 5 :
Liked: Everything
Disliked: Little things broken such as bath plug, tiles missing
15/10/2014
Rated 4.2 out of 5 :
Liked: A good standard indeed, massive bed!
Disliked: Can't think of anything
14/10/2014
Rated 2.5 out of 5 :
Liked: The size of the room, the bathroom, the room service and the location was good.
Disliked: There were stains on the ceiling and the lampshade. When we first arrived there were yellow stains on the toilet seat. The bed was uncomfortable and the traffic outside was loud and clear to hear so the sleep was not great. For £150 per night I expected a lot more and was quite disappointed.
13/10/2014
Rated 3.8 out of 5 :
Liked: Roomes are big and clean
Disliked: It's far from the centers
11/10/2014
Rated 3.8 out of 5 :
Liked: The rooms are clean and big
Disliked: Its far from the centre of London
10/10/2014
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: it's a minor inconvenience - but the cups are so small ! the people who stayed before used the kettle as a teapot, so as not waste the teabags by making one tiny cup with it - I can see why ;)
09/10/2014
Rated 4.2 out of 5 :
Liked: Rooms are big and clean and quite
Disliked: It is far from the centre
08/10/2014
Rated 4.6 out of 5 :
Liked: Beautiful hotel right on the water, close proximity to Clapham Junction. Amazing hotel room, very modern and spacious.
Disliked: Not used to being on the ground floor with a wall of windows, didn't really like that everyone in the courtyard to could see in. But the curtains did their job.
07/10/2014
Rated 4.8 out of 5 :
Liked: Arrived at hotel by using free shuttle service, drivers were friendly and polite. Staff at hotel were always there to cater to guests. Restaurant food was amazing and freshly cooked and offered a great deal for guests. Rooms were clean and hotel was very tidy.
Disliked: Guest did not comment for this item.
07/10/2014
Rated 2.9 out of 5 :
Liked: staff and the bedroom were good
Disliked: small Jacuzzi and mould in steam room
01/10/2014
Rated 3.3 out of 5 :
Reasonable place
06/10/2014
Rated 4.2 out of 5 :
Liked: The staff were excellent. 50 per cent off food if 2 courses ordered excellent.
Disliked: I thought the lighting all over the hotel was very poor. Especially in the corridors and bedrooms for safety reasons. Breakfast was overpriced, especially the a la carte menu. There are no twin rooms. If one is requested a fold up single bed is supplied at an extra cost. The fold up bed is unstable.
05/10/2014
Rated 3.4 out of 5 :
Liked: Plenty of space, a comfortable bed and good bathroom. The river views from the bar and restaurant are lovely.
Disliked: The bedroom lighting was too low. There was a problem with the A/C, but that was fixed after a few hours.
05/10/2014
Rated 3.6 out of 5 :
Liked: The view was lovely
Disliked: When we got there they upgraded us to an apartment which would had been nice if it had been clean, kitchen area was especially dirty, and the place looked tired
02/10/2014
Rated 5 out of 5 :
Liked: Location, staff were friendly and helpful and free shuttle service to train station is big plus.
Disliked: All good
01/10/2014
Rated 5 out of 5 :
Liked: The room and the location
Disliked: Guest did not comment for this item.
01/10/2014
Rated 4.4 out of 5 :
Liked: Love the spacious rooms and bathrooms and view
Disliked: Guest did not comment for this item.
29/09/2014
Rated 4.8 out of 5 :
Liked: Spacious rooms, friendly and attentive staff. Relaxed atmosphere next to the river. Free shuttle taxi to station.
Disliked: Guest did not comment for this item.
28/09/2014
Rated 3.8 out of 5 :
Liked: The facilities were nice, especially the bathroom. Very comfortable in general.
Disliked: It was so noisy with loud music going on until late coming from a disco party in the hotel, I could not sleep. I was meant to wake up very early for work and I did not sleep well at all. It's a shame because the facilities are nice.
27/09/2014
Rated 4.6 out of 5 :
Liked: staff was very friendly. close to Clapham Junction.
Disliked: building over the restaurant. it can get noisy in the morning if you are trying to sleep in.
26/09/2014
Rated 4.4 out of 5 :
Liked: Helpful and friendly staff. Rooms are spacious, clean and very comfortable.
Disliked: Guest did not comment for this item.
23/09/2014
Rated 4.4 out of 5 :
Liked: Good
Disliked: Notbad
23/09/2014
Rated 5 out of 5 :
Liked: Bathroom - amazing shower
Disliked: Staff with dirty laundry travelling in the same lift as guests.
22/09/2014
Rated 4.6 out of 5 :
Liked: room, room service, taxi service
Disliked: little gloomy with lighting
18/09/2014
Rated 4.6 out of 5 :
Liked: Rooms well lovely and bathrooms very swish. Shuttle to clapham junction is great after a day touring London. Easy to get to via overground from Waterloo.
Disliked: Beds a little small, lighting too dim in rooms.
14/09/2014
Rated 3.4 out of 5 :
Liked: Friendly staff Comfortable, clean rooms Free shuttle to station
Disliked: Long way from tube
14/09/2014
Rated 2.3 out of 5 :
Liked: The reception desk were polite and helpful. The restaurant served good food and good service.
Disliked: There was blood on the wall of the second bedroom. The towels were fraying at the edges. The bath still had hair in it from the previous occupant. Stains on the walls around the apartment gave it a down trodden feel rather than 5 star luxury
12/09/2014
Rated 4.4 out of 5 :
Liked: rooms spacious and clean tea and coffee facilities and mini bar in room which is a plus for London fantastic shower pick up and set down from tube station was brilliant quiet location
Disliked: unfortunately just a bit out of the city
12/09/2014
Rated 1.9 out of 5 :
Liked: Quietness River view Free up grade
Disliked: Location Dirty outdated carpet Dirty stained towels Not working safe box, promise to fix it but nothing done untill the time I leave Very bad uncomfortable small bed Delayed check in they said will take 20 min. It end up waiting for almost 3 hours
11/09/2014
Rated 4.6 out of 5 :
Liked: Everything was really nice. Welcoming and well presented. Would definitely go again.
Disliked: In regards to the area it's a bit far away from the shopping of London and the main part of London but other than that it was a lovely stay.
04/09/2014
Rated 2.9 out of 5 :
Liked: The people doing the taxi service were lovely and shower was very nice
Disliked: Dirty towels, stains on ceiling and dust meant that this is not what l would expect from 5 star
03/09/2014
Rated 3.2 out of 5 :
Liked: Room was excellent Bar good
Disliked: Taxi needs to be ordered and is private - ask how much before you get in
03/09/2014
Rated 4.0 out of 5 :
Liked: The hotel was really well appointed and the service on check in fantastic. The bathroom was great with many combinations of shower jets and the bed was one of the best I have ever slept on. Great
Disliked: Not so much really. As the experience was really good. The position of the hotel is a little far away from the centre of town, but a cab ride sorted that out. One of the staff members in the morning was somewhat vague. He tried to assist us, but was clearly not so experienced. He did deliver my car though without issue, so no great problem.
23/08/2014
Rated 2.9 out of 5 :
Liked: Room was clean
Disliked: Difficult to get to on public transport. Not much lobby area. Surroundings not uplifting.
19/08/2014
Rated 5 out of 5 :
Liked: The staff were exceptional. The apartment was amazing, the view was ridiculously good!
Disliked: I had to leave!
19/08/2014
Rated 4.4 out of 5 :
Liked: it is a good hotel nice area good if you have a car.
Disliked: Guest did not comment for this item.
19/08/2014
Rated 4.6 out of 5 :
Liked: so relaxing and comfortable in the room. Didn't want to leave!
Disliked: The staff were very rude and unhelpful.
01/08/2014
Rated 5 out of 5 :
Luxury from the second you walk through reception. Absolutely fantastic couple of days. We arrived and for some reason (though we aren't complaining) our room was upgraded to the best suite in the hotel! Obviously happy with that, we spent the majority of the first day in the room, just exploring it more than anything. Amazing hotel, amazing food at the restaurant as well, and probably the strongest cocktails we have ever had!
17/08/2014
Rated 4.8 out of 5 :
Liked: The style & comfortable quality of hotel and facilities it had to offer. I will be booking another stay before the end of year.
Disliked: Guest did not comment for this item.
16/08/2014
Rated 3.4 out of 5 :
Liked: Good size bedroom.
Disliked: Apartments on top don't make for good first impressions. Only a restaurant / bar in which to have a drink, Extractor fan didn't work in bathroom.
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