13/05/2013
Rated 3.8 out of 5 :
Liked:
the spa was good value for money if using the deals available
Disliked:
the mini-bar was over-priced
12/05/2013
Rated 3.2 out of 5 :
Liked:
I would stay again we had a great veiw and the staff where very helpful and the room was lovely
Disliked:
Had a little trouble with the shower and the air-conditioning would not go off so it was cold at times
12/05/2013
Rated 3.8 out of 5 :
Liked:
Modern, clean
Disliked:
Didn't have any character
11/05/2013
Rated 4.8 out of 5 :
Liked:
Amazing spacious rooms. Spa is so relaxing and good value for money.
Disliked:
A little far from everything but the hotel runs a fantastic shuttle service to the nearest tube and rail station.
09/05/2013
Rated 4.8 out of 5 :
Liked:
Room service excellent. Spa lovely and room comfortable. Pleasant staff and couldn't do enough really helpful. Thank you for personal touch.
Disliked:
Hotel beautiful but good bus service yet not much nearby. Should promote nearby restaurants etc
07/05/2013
Rated 5 out of 5 :
Liked:
Very impressed with the quality and level of decor/facilities in the room
Disliked:
n/a
03/05/2013
Rated 4.6 out of 5 :
Liked:
Nice view to the river (if such room), good quality of beds, shuttle to main tarin or metro station, fit for Long walks along the river.
Disliked:
Loud in the morning from the cleaning staff, have to pay to watch movies.
01/05/2013
Rated 4.4 out of 5 :
Liked:
nice & quiet place. Very wide room. Free shuttle to station
Disliked:
far away from underground and bus station.
30/04/2013
Rated 4.4 out of 5 :
Liked:
Brilliant shuttle service very friendly and helpful.
Disliked:
Bit disgusted I was charged over 20 quid for two frozen pizzas
23/04/2013
Rated 4.4 out of 5 :
Liked:
The staff were very helpful and friendly.
The facilities in the room and the hotel itself.
The view overlooking the river.
Disliked: Guest did not comment for this item.
21/04/2013
Rated 4.2 out of 5 :
Liked:
Cleanliness
Disliked:
Location
20/04/2013
Rated 5 out of 5 :
Liked:
Clean, contemporary, comfortable, the upgrade to the apartment and the main ruling that we could take our dogs in :)
Disliked:
Having to be escorted to the car when I needed something out of it.
19/04/2013
Rated 5 out of 5 :
Liked:
Great view from room overlooking Thames and London Heliport. Lots of nice little touches in room such as over-bed mood light, television in bathroom, integrated sound system with iPod, roomy shower and well equipped mini-bar (watch out its pricey if you get carried away! )
Great location, 15 minutes from Victoria in a cab. Hotel bar was fantastic in the sun sat on the embankment and the barman had a great sense of humour.
Disliked:
Nothing major at all. All the little things were outweighed by the general excellent quality of everything else.
15/04/2013
Rated 5 out of 5 :
Liked:
I love everything about this hotel and that's why I regularly stay here
Disliked: Guest did not comment for this item.
12/04/2013
Rated 4.4 out of 5 :
Liked:
views from room were amazing card and chocolates in room on arrival for our anniversary was a lovely touch, we were made to feel very special
Disliked: Guest did not comment for this item.
11/04/2013
Rated 4.4 out of 5 :
Liked:
The room was excellent and the staff were very professional and courteous
Disliked:
I didn't like that I couldn't get a spa treatment and I called a week before to book it.
The breakfast was very expensive and should have been included in the room and also the parking every time I left the hotel and came back I had to go in reception and can I park back my car in the car park. Also the restaurant drinks were expensive I brought a shot Yager bomb and it came to £12 very expensive for a shot
09/04/2013
Rated 3.4 out of 5 :
Liked:
It's the best of hotels and the worse of hotels. The rooms are high spec and modern but there are basic design flaws. The overall room size is large but we entered into a gloomy empty area with no furniture and dark tiled flooring. To the left was a spacious and very well equipped bathroom with a large separate shower. In front was a small area containing a desk with plugs for gadgets. Through this and round the corner was the main bedroom area. The bed was comfortable but there was only one small chair and no table. For a five star hotel this was not good enough - two people should be able to sit down at the same time and have somewhere to put their cups or glasses. All of one bedroom wall was window and we had the 'urban' outlook, which consisted of views of a builder's yard, a storage facility, several 60s tower blocks and a busy road. There was no privacy except by closing blinds. The lighting in the room was the worse we have encountered in a hotel and it was almost impossible to read by at night. The location on the Thames, just across from Chelsea is good with riverside walks. However Clapham Junction, a great transport hub, is about 20 minutes walk away and there is little close to the hotel in terms of cafes or bars. We can see why some people liked this hotel, but we didn't.
Disliked:
See above
09/04/2013
Rated 5 out of 5 :
Liked:
A very comfortable clean hotel with staff that were extremely courteous and attentive at all times. I liked the complementary taxi service to the nearest underground or overground rail network and the fact that the hotel was well sited on the bank of the river Thames. The hotel also also has an underground car park and I will use this as my future hotel of choice in London.
Disliked:
There was nothing to dislike about the hotel.
07/04/2013
Rated 4.0 out of 5 :
Liked:
Clean and modern facilities
Breakfast overlooking River Thames at Chelsea.
Free shuttle to Clapham Common.
Disliked:
air-conditioning in room - was not able to reduce below 19c degrees. Unable to open windows to get fresh air.
05/04/2013
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked:
The room was a bit cold when coming out of the shower.
04/04/2013
Rated 4.6 out of 5 :
Liked:
Hotel was good
Disliked:
rooms a little small.
Location a little far from things
02/04/2013
Rated 5 out of 5 :
Liked:
The staff were really helpful and made us feel very special.
Disliked: Guest did not comment for this item.
30/03/2013
Rated 4.2 out of 5 :
Liked:
Views from the room!
Disliked:
Dog barking continuesly through the night and a very noisy fan in our room that was constant!
28/03/2013
Rated 4.8 out of 5 :
Liked:
very funky hotel
very nice room
the room had amazing views
Disliked: Guest did not comment for this item.
26/03/2013
Rated 5 out of 5 :
Liked:
Friendly staff
Good food
lovely room
Disliked:
Nothing
22/03/2013
Rated 4.6 out of 5 :
Liked:
friendly staff, Good food, Nice views from the restaurant
Disliked: Guest did not comment for this item.
19/03/2013
Rated 3.6 out of 5 :
Liked:
Room
Disliked:
Ventilation/air-conditioning impossible to stop
17/03/2013
Rated 4.8 out of 5 :
Liked:
The room was very spacious with a lovely bathroom and massive comfortable bed. The staff were very attentive and the shuttle service was very useful.
Disliked: Guest did not comment for this item.
17/03/2013
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked:
Shower leaked
Shower valve faulty
17/03/2013
Rated 5 out of 5 :
Liked:
The friendliness was exceptional for a city hotel. It was striking how happy the staff were at their work.
I will stay again and it will become my London hotel.
Disliked: Guest did not comment for this item.
10/03/2013
Rated 3.6 out of 5 :
Liked:
free shuttle
Disliked:
Staff unorganised. Extra for television movies and breakfast.
05/03/2013
Rated 4.8 out of 5 :
Liked:
The hotel staff were helpful and friendly. The facities were superb.
Disliked:
Nothing
22/02/2013
Rated 3.4 out of 5 :
Liked:
The room was nice and stylish
The hotel had great decor
Disliked:
I didn't like that for all the money we spent we didn't even get a
complementary bottle of water. Or any discounts for drinks at the bar.
The spa/gym area was tiny and awful. couldn't believe this made a 5* standard
The pictures on the website completeley didn't match up to a lot of areas on the hotel
21/02/2013
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked:
We were giving a ground floor room which was directly beside the exit
and had people passing our window constantly. We had to close the blinds
all day. The room also had a large dark stain on the carpet. Quite
disappointing as its quite an expensive hotel.
17/02/2013
Rated 5 out of 5 :
Liked:
Everything
Disliked:
nothing
15/02/2013
Rated 4.2 out of 5 :
Liked:
This is one of my favourite London hotels. Very smart, spacious and comfortable rooms with modern technology and excellent workspace. Restaurant gives you 50% off a la carte.
Disliked:
Room 209 had noisy fan in ceiling. Had to change room at 3.15 a. M. On first night. Hotel applied just a 3% discount - no Longer do I feel like a cherished guest. It's a pity.
13/02/2013
Rated 4.4 out of 5 :
Liked:
The staff were very attentive. Had a problem with plug for kettle and they dealt with it straight away. Staff always polite
Disliked:
Magnifying mirror in bathroom was put in the corner and couldn't see very well. I know the hotel in eco friendly but bright lights should be put around mirrors so you can use them if need be. I wear makeup and had to pull the blinds up and use my hand mirror to put on my mascara.
12/02/2013
Rated 5 out of 5 :
Liked:
This is the second time me and my girlfriend we have been to Rafayel and we loved it. One of te best hotels in London. The facilities are amazing and the staff are really nice. We planning to go back son.
Disliked: Guest did not comment for this item.
06/02/2013
Rated 4.4 out of 5 :
Liked:
Food, breakfast excellent but new menu in evening was too Indian and
spicy so choice was very restricted for me.2 Nights and I wouldn't know
what to eat. Pity as food is generally good.
Disliked:
View of car park reception area from bedroom. Prefer a river view. Too
many light switches in bedroom. Please can we have some decent light.
05/02/2013
Rated 4.6 out of 5 :
Liked:
Free shuttle to tube/overground, mostly friendly staff, very nice rooms (loved the bathroom)
Disliked:
location not optimal but with the free shuttle it was not to bad, some dirty spots on the sheets but nothing major!
05/02/2013
Rated 3.6 out of 5 :
Liked:
Rooms, bar
Disliked: Guest did not comment for this item.
04/02/2013
Rated 3.6 out of 5 :
Liked:
Location to Battersea very handy. Taxis driver from hotel very friendly. Have stayed before and had good experiences this time it fell flat !
Disliked:
breakfast buffet not stocked well the morning I stayed. Staff very slow to bring tea had to ask twice and had finished breakfast by the time it arrived. Bed really uncomfortable
04/02/2013
Rated 4.2 out of 5 :
Liked:
staff
Disliked:
going outside across the courtyard for breakfast
04/02/2013
Rated 4.0 out of 5 :
Liked:
I thought the room was excellent - particularly the bathroom. The room itself had enough space, a comfortable bed, decent television and a sleek design. I liked that the extra space was given to the bathroom which also was fitted-out to a high spec. Loved the shower - could have stayed in there all day!
Disliked:
some of the staff weren't as friendly, enthusiastic and as competent as I would expect them to be for a 5 star hotel. No one was rude in any way, I have just stayed at a number of 5 star hotels and this is what let you down slightly I felt.
04/02/2013
Rated 4.2 out of 5 :
Liked:
The good sized bedrooms and the bar/restaurant overlooking the Thames.
Disliked:
No free water supplied in the rooms, and not a lot around the hotel if you just wanted to stay in and around the actual area.
02/02/2013
Rated 4.8 out of 5 :
Liked:
Very well mannered, obliging and professional staff. Very good restaurant. Nice and relaxing atmosphere. I would definitely stay again.
Disliked:
Bath taps were more flashy than practical.
28/01/2013
Rated 1.4 out of 5 :
Liked:
Leaving
Disliked:
I have had more comfort staying in hostels than I did in this hotel. My
girlfriend and I wanted it to be relaxing after new years and it was
anything but.
The heating in the room was on constantly, no windows could be opened and the air-con was noisy, when we phoned down we were told it would be sorted but nothing, I spoke with the manager and was told we would be offered a discount next time but we never heard from him again.
Very very disappointed, I will never return to this hotel
08/01/2013
Rated 1.6 out of 5 :
Liked:
Nothing.
Disliked:
The staff were useless, the bed was too small, took 30 minutes to
check us out and 15 to check us in, charged for parking which I
think is a joke! Wouldn't go back again unless it was free,
ruined the weekend.
19/01/2013
Rated 4.4 out of 5 :
Liked:
design of hotel is modern and the rooms are spacious and very clean. Lovely views of the river and London. It is situated on A good bus route and also offers the use of A courtesy car. There is also car parking at A reasonable price. Staff are polite and friendly.
Disliked:
nothing
19/01/2013
Rated 4.0 out of 5 :
Liked:
Very good value, quiet, large rooms, excellent in-room facilities
Disliked:
Spa pool needs fixing
08/01/2013
Rated 3.8 out of 5 :
Liked:
The shower was stunning, the 50% of a meal in the restaurant was great
and the free shuttle service to the station was a plus. The room was
lovely and the location good.
Disliked:
The staff were not very efficient at checkout, so we were late by over
half an hour. There were 4 staff behind the reception and only one dealt
with checkout whilst one was on the phone and the other two tried to
help the person serving. If two had served and two supported them it
would have been efficient. The air conditioning system in the room was
loud whilst trying to sleep, even when we tried to turn it off or lower
it. The taxi the hotel booked for us went a route twice as Long as the
black cab we hired on the way back. The spa did not have anywhere to sit
and relax/read.
05/01/2013
Rated 3.4 out of 5 :
Liked:
The rooms are modern, fitted with high quality furnishings and have a
luxurious feel. The bathrooms incredible and the bed very comfortable.
It's cheap, but compromised by the location.
Disliked:
The staff. They were unhelpful, unreliable and make me want to rip a
star off their 5 star status unfortunately.
05/01/2013
Rated 3.8 out of 5 :
Liked:
Great value for a 5 star and location just on there Southbank with nice
3/4 mile walks into London. Parking relatively good value.
Disliked:
We were given a room initially that appeared to have been only
superficially cleaned. We asked to be moved and were told to move to
another slightly smaller room with no offer of help in moving our bags.
The air-conditioning was also rather noisy in the evening and could not
be turned off, either manually or via the interactive television. The low price
although better value appears to be impacting their level of service. We
have been before but will reconsider for another trip.
01/01/2013
Rated 3.2 out of 5 :
Liked:
Great rooms and a fantastic shower.
Disliked:
Location, even with the free courtesy lift to Clapham Common/junction it just took to much time out of the day travelling
31/12/2012
Rated 5 out of 5 :
Liked:
Very good value for money excellent cocktails nice room good shuttle service
Disliked:
Nothing
01/01/2013
Rated 4.2 out of 5 :
Boutique
Lovely hotel and helpful staff. On a bus route to Victoria so convenient once we got ourselves sorted. Can't fault the suite we had, bathroom was brilliant.
01/01/2013
Rated 1.7 out of 5 :
Terrible place. Service was terrible. Very disappointed
01/01/2013
Rated 5 out of 5 :
Great location, very clean, modern and good value
Hotel is a nice location, great value parking at just £15.00. Room was spacious ground floor, very quiet. All room facilities were clean and modern. Wi-Fi was quite slow but good enough for work emails, sadly no mobile signal in room which was not ideal for calls. Staff are very helpful and friendly if a little under trained but it is a new opening at the time of my stay. N. B. Call your own taxi or mini cab, do not use hotel's current provider as they sent an unlicensed taxi driver who didn't know the Kings Road Chelsea (1.2 miles from hotel.
23/12/2012
Rated 4.2 out of 5 :
Liked:
Spa was lovely.
My daughter was getting married the next day and we stayed for 1 night and the family the following
Restaurant was very good
Staff very helpful supplying a dvd, iron etc
Loved the shower
Disliked:
We found the lighting in the room not bright enough - my daughter was getting her hair made up and make up done and the lighting was poor
15/12/2012
Rated 2.5 out of 5 :
Liked:
I was not as good as I expected as the Service was not in the standard level of 5* hotel as for instance there was no sign for not using the path although I took a suite however, they apparently were forced to take £100.00 from my account without my premission. Also the suite as an example did now have the basic standards such as soap, toothbrush, Comp and ext. But on the other hand, the bed was good as well as they have an overnight parking which they cost £14.
Disliked: Guest did not comment for this item.
12/12/2012
Rated 4.2 out of 5 :
Liked:
The hotel was fantastic in its design and comfort. The room was exceptionally clean and modern with a great view of the Thames. The Spa was lovely and relaxing also. Really enjoyed our stay!
Disliked:
The reception staff were very slow, we were asked to pay twice even though the computer said we'd already booked in the guy didn't understand why so asked for our card again. We had to wait ages to get room key and no porter to help with luggage. Checking out took forty minutes and some guests were being told they had to pay for extra hour in room although they'd been waiting since check out time! The staff were very nice but didn't seem to have a lot of experience in great customer service!
05/12/2012
Rated 4.8 out of 5 :
Liked:
Amazing hotel.
Disliked:
iPod docking station was quiet and the shower in the bathroom was insane - too many superhero that flooded the bathroom! Really minor points though, this is the best 5* I've stayed in
02/12/2012
Rated 4.6 out of 5 :
Liked:
All round hotel to stay at with helpful staff. Secure parking
Disliked:
nothing
29/11/2012
Rated 5 out of 5 :
Liked:
Excellent value for money would recommend and stay again
Disliked: Guest did not comment for this item.
27/11/2012
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked:
I didn't like that the majority of the hotel staff didn't speak very good English.
01/12/2012
Rated 5 out of 5 :
Weekend Theatre Break at the Rafayel on the Left Bank
The Rafayel is a beautiful, modern hotel. We stayed in one of their 'standard' rooms and were delighted by its size and luxury; we couldn't have asked for more!. Being quite an active couple, the location of the hotel was not a problem for us - it's about 1/2 mile from Clapham Junction and a good mile from the King's Road - but less active couples may find its location inconvenient. Incidentally, it took us 55 minutes (via foot, rail & tube) to get to our West End theatre. Despite its location, we were delighted with our choice of hotel and, just 2 days after our visit, we've already recommended it to our friends.
01/12/2012
Rated 2.5 out of 5 :
I expected more
Starting from the entrance you can tell that this 5 star hotel has had its highest point in the 90ies maybe. The entrance was not clean, the lifts don't sound save the room was tiny and had no view to the Thames. In the evening it was too loud to sleep because of a party in the restaurant. The staff was medium friendly although I have to mention that the shuttle bus driver are very friendly! The Spa area contains a tiny Jacuzzi for a max of 3 people, a swimming pool the size of three bath tubs, a medium warm steam bath and a sauna (ok), that is it! so if you are looking for a wellness weekend don't go there. The fitness area and the relaxing room are o. K. And the location is awful! Although there are nice parts in Clapham Junction the Hotel is definitely not located in a nice area! If there wouldn't be a shuttle bus for free it would be even worse.
01/11/2012
Rated 5 out of 5 :
Amazing
This has to be one of the finest hotels we have stayed in, the rooms are very spacious with nice thick carpets and soft beds, the level of customer service was excellent and we were even greeted by the hotel owner himself and asked about our stay, would recommend this to anyone looking for that romantic getaway.
01/11/2012
Rated 4.2 out of 5 :
Great rooms
The rooms were v clean and comfortable everything worked. Probably would go out for breakfast if we stayed again. Gym was well equipped and views. Pool was tiny. Good value
01/11/2012
Rated 3.3 out of 5 :
Nearly very good
Perhaps we had a bad night, but we felt that staff were just not properly trained nor aware of good customer service. For example, we stood at the reception desk for several minutes before being acknowledged; there were 3 staff present. Two of them, it turned out, were not reception staff and were just hanging around. To a guest however, it just appeared as though they couldn't be bothered. Facilities are very good - we were "upgraded" to an apartment. This was very spacious and comfortable; slightly strange colour scheme and a slightly rushed or unfinished feel, for example, no chair in the bedroom. It's also not located near to an underground station. Although the hotel apparently offers a shuttle service, you would need to have loads of spare time to fit in with their service schedule (which appears to be very rigid even when they have only two people needing it early on a Sunday morning).
01/11/2012
Rated 5 out of 5 :
What a view!
We stayed here for our anniversary and were pleasantly surprised by the overall image of the hotel. This is a boutique hotel, so is not what you expect from a standard hotel, but that is a big plus. On arrival the hotel looks like an office block, modern and all glass, but beyond the exterior is a very modrn clean hotel, with staff that can't do enough for you. We had only booked a standard 'Urban' view room, but on arrival were upgraded to an apartment, now I can't say that this is a standard thing, but if you can get an upgrade or a room with a river view, then do. The view across the Thames to battersea from the hotel is breathtaking, and even more so at night. I would highly recommend the hotel, and we will stay there again.
23/11/2012
Rated 5 out of 5 :
Liked:
The Massage was excellent.
Disliked:
Nothing
19/11/2012
Rated 5 out of 5 :
Liked:
Lovely hotel, had gone on other reviews and asked for an upgrade which they happily did. It was my husbands 50th birthday and they had chocolates and a card in the room for us. The only problem was that there was no water pressure in the bathroom so the shower was not usable in the morning and only came on again after checkout! Another couple seemed to have the same problem. My husband has severe arthritis so the hot shower helps his joints: ( Manager apologised and took off the breakfasts as a compensation. Otherwise amazing weekend, very helpful being on good bus route.
Disliked: Guest did not comment for this item.
19/11/2012
Rated 4.6 out of 5 :
Liked:
The staff were extremely friendly. Location on the banks of the Thames, though not central, is very pleasant. We needed to be up early and they did breakfast from 6:30.
Disliked:
Bed seemed to be a standard double - seems small if you are used to a larger bed at home.
10/07/2012
Rated 2 out of 5 :
Stayed here once because the jury's was full. That's the only reason I would stay again. Just looks like something from the 70's. Staff were ok, so was the food. Just not my kind of place. There is better in Watford for less.
12/06/2012
Rated 4 out of 5 :
Could not quite understand some of the comments regarding dated accommodation. We only
stayed one night and a very comfortable one it was. The staff are very friendly and the hotel
very clean.
24/05/2012
Rated 3 out of 5 :
Nothing special but ok for the money and convenient for a weekend involving a visit to Wembley
04/05/2012
Rated 4 out of 5 :
When you arrive there are only a few spaces to park outside, but on check-in you get allocated a space in a car park across the road for free. Rooms fine. Very clean. comfortable bed. Spotless bathroom. Dinner and breakfast pretty good with good service. Free Wi-Fi. Very nice staff at reception. I was nicely surprised.
28/03/2012
Rated 4 out of 5 :
Well I Ben staying here on business for the last two week's, The reception staff are really helpful and polite and do whatever they can for you 9just want to say thank you to theam) tidy. Breakfast in the morning is served freshly cooked with contental and the waitress girls are great. Not far from the main highstreet.
17/03/2012
Rated 2 out of 5 :
This hotel is too hot in summer, too cold in winter and always runs out of whatever I want to order from the restaurant, I have stayed here twice now and would not stay again
16/11/2012
Rated 4.6 out of 5 :
Liked:
The staff (particularly Aga and Amal) were polite and courteous. The
room and hotel were of an excellent standard. Because I had dogs with
me, we were given a free upgrade to a ground floor suite. Food was also
of a good quality.
Disliked:
We accidentally left a Sigg lunchbox in the fridge in the room. I
returned to the hotel to try to retrieve the box but was told as it
contained food, the box would have been thrown away. I can understand
food being thrown but very annoyed that a £25 lunchbox was dumped and
can't help thinking one of the staff kept it!
05/11/2012
Rated 4.4 out of 5 :
Liked:
the fantastic view across the Thames,
lovely comfortable bed
great shower
breakfast
shuttle to station
Disliked:
that I had to ask for room with river view after I had specifically asked for this on booking form. It was a key reason why we chose your hotel.
Had thought the room would be bigger from details on booking but it was one night so it was fine (room 124)
05/11/2012
Rated 3.4 out of 5 :
Liked:
good location for us visiting family nearby. Helpful staff.
Disliked:
50% off meals seems a bit stupid have more reasonable prices to start with. Biscuits in room in stead of crisps would be more acceptable (for us anyway)
05/11/2012
Rated 4.4 out of 5 :
Liked:
Good service friendly staff, great rooms
Disliked: Guest did not comment for this item.
05/11/2012
Rated 5 out of 5 :
Liked:
Amazing - staff were lovely, we were upgraded from a standard double room to a penthouse apartment. Brilliant!
Disliked: Guest did not comment for this item.
01/11/2012
Rated 3.8 out of 5 :
Liked:
Banyan restaurant was fabulous great offer on food 50% off if you were a
hotel guest
Disliked:
We booked our table on the sat night in the Banyan restaurant I had
booked weeks on advance as it was our honeymoon and we wanted a table by
the window overlooking the Thames our reservation was for 8pm the
gentleman was bringing us to our table and then said oh sorry we have
given your table to someone else we eventually got a table at 9pm after
been told it would be ten minutes no one came to us to say it would be
Longer than the ten minutes or to apologise the owner came to us at 8.45
just to ask were we enjoying our night we told him we were still waiting
on a table since 8 if he hasn't happened to be there or to speak to us
we would probably still be waiting
31/10/2012
Rated 3.4 out of 5 :
Liked:
Friendly staff and room comfort
Disliked:
Extra charge for breakfast.
27/10/2012
Rated 5 out of 5 :
Liked:
Exquisite, comfort and class
Disliked: Guest did not comment for this item.
26/10/2012
Rated 5 out of 5 :
Liked:
Free upgrade to river view, good restaurant and river view breakfast
Disliked: Guest did not comment for this item.
26/10/2012
Rated 4.4 out of 5 :
Liked:
Modern and clean - cool location and staff very friendly although a bit dizzy!
Disliked: Guest did not comment for this item.
01/10/2012
Rated 5 out of 5 :
silver wedding celebrations
The hotel is wonderful - we had a lovely room overlooking the Thames and enjoyed watching the helicopters landing at the helipad next door. We were greeted with a card and chocolates in our room which was a lovely touch. The bathroom was to die for! The shower was amazing - wish I had one like it at home! A fabulous hotel!
01/10/2012
Rated 1.7 out of 5 :
I would definitely stay again. The transport links were a little complocated but by the second day I had my bearings. The shuttle to the stations is useful. Staff very helpful
01/10/2012
Rated 5 out of 5 :
Great hotel with good customer service
I didn't know what to expect as I would never stayed here before, but I was very pleasantly surprised. I must have been upgraded because I was given something that was more like a suite than a room - with a huge living area and a Jacuzzi in the bathroom. The staff were friendly and the restaurant was fine.
01/09/2012
Rated 5 out of 5 :
worth it on the deal
I like a bargain especially if it's at a quality hotel like this. The room was great although not the best view. Customer service on the desk was good. The waiters were very attentive we only had to look roundaround and they would come straight over. The free shuttle service to the station was great and very useful the drivers were always very friendly and genuine The food especially the steak was the best I've ever eaten and the helicopters landing near by was great to see. Free use of the spa and gym was great. Lots of cubby holes in the hotel. An explanation of where everything was would have been helpful but overall a very pleasant stay. I would stay here again and also recommend
01/09/2012
Rated 3.3 out of 5 :
Good quality hotel
Good quality hotel, but a bit out of the way - £25 taxi ride from central London
01/09/2012
Rated 5 out of 5 :
Lovely Hotel&restaurant
Great Hotel, our rooms had a beautiful view of the Thames and was right next to the helipad, (not that we could hear anything through the glass) - it was fun to watch the helicopters come in! Impressive room and amazing shower. Would stay again, customer service was great, and the room in the restaurant was scrummy. If its a nice day, definitely check out the roof terrace.
01/09/2012
Rated 4.2 out of 5 :
Hotel Raphael
Fantastic view of the river and lovely room - everything clean and well presented. Hotel staff all very friendly and helpful - every seemed very easy and it was an extremely enjoyable stay. The cooked breakfast was a little 'plastic' and tasteless to be honest - but maybe next time we would have the continental instead. I would definitely go back. thank you
01/09/2012
Rated 5 out of 5 :
Super helpful staff&great room
All staff were really helpful and the free shuttle to and from clapham junction was great. Room was spotless and great size. Amazing bathroom will def come back
01/08/2012
Rated 4.2 out of 5 :
Quite good location, nice friendly staff, got upgraded for free to deluxe sweet. Only had breakfast which was ok, seemed to be not enough staff.
01/08/2012
Rated 5 out of 5 :
A lovely Hotel
A lovely hotel with great views, excellent accommodation and friendly staff.
Rated 5 out of 5 by a Rafayel on the Left Bank guest:
Came to Ldn for a couple of nights for business, I work for a boutique-style investment house based in Chelsea and thought would give a boutique-style hotel a chance this time. Must say was highly impressed. Hotel has is positioned really nicely on the river (had a good Thames view), and rooms were about four times the size of the best 5 *s I have stayed in in New York and Tokyo but a quarter of the price. This is unusual for London, where I am used to not getting value for money. Met the proprietor in the restaurant, he has clearly cut a unique style for the hotel - elegant, eclectic and sophisticated yet comfortable. Food in the restaurant top quality, and good value too. I think this hotel, restaurant and spar/gym (I am a keep fit guy and was impressed to see a very well equipped gym and managed an early morning river run) has great promise. Will be coming back, especially given a lot of my business is in Chelsea with hedge fund guys and this is a 5 minute cab ride away.
Rated 5 out of 5 :
I had the pleasure of holding my 40th birthday celebration with family and friends recently. Mr Latif and the staffs' organisation and hospitality was fantastic. From the moment I mentioned I would like to hold the party within the fantastic Banyan restaurant everything I needed was catered for, above and beyond expectations. My friends had a marvellous time and I had a birthday celebration I will never forget. The drinks and food were top notch and the cake supplied by Baketique (within the hotel) was fantastic together with the flower arrangements. Thank you so much for making this a trully wonderful eventing.As a resident I have also used the SPA facilities and thoroughly enjoyed my massage and facial treatments and will definitely be returning. Thank you Hotel Rafayel
Rated 5 out of 5 :
Was very pleasantly surprised with the Rafayel, I am a very frequent traveler so stay in a variety of accomodation,&i would definitely recommend this hotel. Although the 'scenery' of Battersea isn't great, once you're in the hotel, you could easily be anywhere in the world. The decor is modern but not harsh, the mainly European staff (who speak perfect English) are extremely friendly&helpful, but not overbearing, it is extremely clean&comfortable hotel,&the rooms have a deluxe feel, with all Mod cons. All of the wonderful smelling toiletries provided were organic (very important to me)&the mini bar had a good selection. The complementary tea/coffee&the slippers&robes just added that little extra also. The only thing i would say is that not every tiny detail has been thought of, which i would put down to it being a new hotel, not lack of thought. We had to phone down reception for milk&a bottle opener as there were neither in the room,&the hotel info, which is all on the tv menu, not in a booklet, had neccessary info missing. Checkout times were not listed in the menu, nor was the reception/room service number, although there is a button next to the front door with a picture of a maid on there, so maybe that was it? But apart from a few calls down to reception for minor things, our stay could not have been more perfect! We didn't have time to use the spa (much to my despair, but on our next visit, i will definitely be paying them a visit) And as for the valet parking that only cost ?8 for 24hrs (and its out of the congestion zone), what more could you ask for?? :o)
(We paid ?120 for the room for 1 night, which i was more than happy to pay, but this seems to be an introductory offer, i don't know if i would be quite so happy to pay the regular ?250, i would have to compare with other hotels in that price bracket.)
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