Shaftesbury Premier Hyde Park Paddington Hotel review

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Customer reviews for the Hyde Park Paddington hotel.
Address: 78-82 Westbourne Terrace, London, ,England, UK, W2 6QA

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Average Customer Rating: 2.75 (4 reviews)

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Milesfaster.co.uk customer reviews ↓

Rating out of 10: 1
Date stayed: October 2007
review: Just like previous reviewer. I was moved as there were "maintianence issues". very slow transfer. Replacement was grossly inferior. No luck when complaining. Refused to refund money on the spot as I had paid through lastminute.com. Treat with caution.

NAME CHANGE TO SHAFTESBURY HYDE PARK PADDINGTON

Rating out of 10: 1
Date stayed: September 2005
review: My three sisters and myself were booked into this hotel by our Travel Agent well before our arrival in London on September 24, 2005. On our arrival we were told our rooms were not available due to renovations and we would be transferred to a sister hotel. After several phone calls and a wait of close to an hour, we were finally moved to the Best Western Paddington Hotel. While the front desk staff were pleasant, their efficiency left something to be desired. Please see our review of the Best Western Paddington.

Rating out of 10: 2
Date stayed: July 2005
review: Hyde Park Paddington Hotel
78-82 Westbourne Terrace
London
Do NOT stay here!
At best, this is a 2 star hotel, NOT the 3 ½ to 4 star hotel that they claim to be.
There was no air conditioning at the hotel (4 star hotels have air conditioning, even in London), so we had to keep the window open and listen to traffic noise all day and night. This forced a move to a quieter room at the back of the hotel. Unfortunately, the new room had permanent dirt splotches all over the wall and looked horrible. In both rooms and in the hallways the carpet was full of worn-in dirt spots that did not respond to cleaning and looked atrocious.
The facilities are poor and the staff is unresponsive.
The electric teapot in our room was broken, so I brought it down to the front desk and asked for a good one. This was on Tuesday. On Friday, after repeated daily requests for an electric teapot, the staff finally managed to scrounge one up. The small refrigerator in our room never worked well, but twice it stopped working altogether. Multiple requests for ice were ignored by the staff, until we were finally informed that there was no ice (4 star hotels have ice, it s not that hard to get). Three separate times our electronic card keys for the door lock had to be re-made because the staff did not bother to look up or ask our checkout date, and only issued the keys for 1 or 2 days each time. (A small inconvenience, but easy to get right if you care.) On Thursday, the lift (elevator) broke. These things happen, but four days later, on Sunday, it was still not repaired. (4 star hotels repair their broken lifts.) We had to move many bags down three flights of very narrow stairs. Then the clerk kept me waiting to check out for literally five minutes while he ignored me and did his other paper work right in front of my face.
Do NOT stay at this hotel!

Rating out of 10: 7
Date stayed: November 2004
review: I like this hotel because it is two blocks from Paddington Station making my commute to various places in London a snap. Another advantage is that I do not have to do a lot of preparation when coming and going via the LHR/Paddington Express. I stayed in November 2003, and 2004. The hotel was undergoing a lot of revitalization. In 2003, the phones were being renovated, and in 2004, the promise of broadband Internet was still not quite ready. Overall, it is a pretty good value.


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