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| Customer reviews for the Kensington Court hotel. Address: 33-35 Nevern Place, London, England, UK, SW5 9NP Comments are independent submissions by our website users and are not a reflection of our own opinion. Comments are validated by email and posted as written. |
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| Average Customer Rating: 1/10 (1 review) |
| Read reviews on other websites: >>>Activehotels >>>Superbreak >>>Tripadvisor |
| Milesfaster.co.uk customer reviews ↓ |
| Rating out of 10: 1 Date stayed: May 2005 review: Beware of the Kensington Court Hotel. They have TWO types of rooms: the refurbished ones - and the others, which are far beyond an acceptable standard. We spent two nights in room no 7 and finally, after repeated complaints (bathroom 3rd grade motel quality, mouldy smell, TV not working, safe not accessible, etc., etc.) were put in a refurbished room for one night. But what really upset us was that the manager, who was unavailable to her guests from Friday afternoon until Monday late morning, agreed to a partial refund (she was contacted by the travel agency repeatedly) which she would never grant later on. First, upon checkout early Monday morning, the hotel made us pay the full charge by telling us that this was due to organisational reasons. When contacted by phone - no refund had appeared on my credit card statement - the manager refused any refund, then promised to reconsider her position during the rest of the day and in addition promised to send an email proposing a solution in writing. Guess what: she was never heard of again. Even after having received an email from me reminding her of her promises, she would not respond. What still sounds in my ear is her statement that our tariff would not grant us the right for a refurbished room. These would be reserved for guests paying a better rate (we booked through inthotels.com). Plus, having let us spend one night in a refurbished room would have been sufficient compensation. Well, the rate would have been adequate for a refurbished room, but was not exactly a bargain for the shabby room they put us in. |