Kensington Court Hotel review

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Customer reviewsfor the Kensington Court hotel.
Address: 33-35 Nevern Place, London, England, UK, SW5 9NP

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Average Customer Rating: 4.5/10 (2 reviews)

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Rated 4 out of 5:
Our booking got mixed up with a previous cancellation and we were allocated a single room instead of a double. However, the Hotel staff on duty was excellent and changed the room. He was very courteous and helpful, despite the hotel being very busy on that night. He was simply excellent and we hope to stay in this hotel again in the future

Rated 4.5 out of 5:
I was a little dubious about the reviews of this hotel when I was booked into it, knowing what around Earls Court can be like! However, I am pleased to say that the friendly staff on check in and at breakfast in the morning were extremely helpful, happy and friendly - especially those at breakfast. The room was quite large and spacious along with the bathroom which was modern and bright. Considering it had a small lift it always arrived quickly and worked! Car parking was cheap at ?15 a night although cramped, but the staff were on hand to help in and out. Overall en extremely pleasant surprise on all fronts in a lower cost hotel compared to the Ibis hotel I am normally put up in. Well done!

Rated 3 out of 5:
This hotel is in a great location, only about 3 minutes walk to Earls Court Station. The breakfast was very poor, the worst I've ever experienced in a hotel. The rate was so good that we didn't mind getting our breakfast elswhere after the first morning.

Milesfaster.co.uk customer reviews ↓

Rating out of 10: 8
Date stayed: November 2009
review: very friendly staff, great rooms and great breakfast on the first day there was a problem with the warm water but this was resolved. We were zufrieden.Preisleistungsverh?tnis for London 1A.

Rating out of 10: 1
Date stayed: May 2005
review: Beware of the Kensington Court Hotel. They have TWO types of rooms: the refurbished ones - and the others, which are far beyond an acceptable standard.

We spent two nights in room no 7 and finally, after repeated complaints (bathroom 3rd grade motel quality, mouldy smell, TV not working, safe not accessible, etc., etc.) were put in a refurbished room for one night. But what really upset us was that the manager, who was unavailable to her guests from Friday afternoon until Monday late morning, agreed to a partial refund (she was contacted by the travel agency repeatedly) which she would never grant later on. First, upon checkout early Monday morning, the hotel made us pay the full charge by telling us that this was due to organisational reasons. When contacted by phone - no refund had appeared on my credit card statement - the manager refused any refund, then promised to reconsider her position during the rest of the day and in addition promised to send an email proposing a solution in writing. Guess what: she was never heard of again. Even after having received an email from me reminding her of her promises, she would not respond.

What still sounds in my ear is her statement that our tariff would not grant us the right for a refurbished room. These would be reserved for guests paying a better rate (we booked through inthotels.com). Plus, having let us spend one night in a refurbished room would have been sufficient compensation. Well, the rate would have been adequate for a refurbished room, but was not exactly a bargain for the shabby room they put us in.


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