Marriott Kensington Hotel review

Customer reviews for the Marriott Kensington hotel .
Address: 147 Cromwell Road, London, England, UK, SW5 0TH

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Average Customer Rating: Not Yet Rated

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Rated 4 out of 5 :
This is close to Earls Court Tube and therefore convenient to Heathrow. Not a classy hotel but , clean and reasonably priced for a London Marriott. Breakfast was fine. Concierge not knowledgeable of area. We would recc. if using points otherwise We would probably stay elsewhere.

Rated 4 out of 5 :
We loved the hotel. Our only real complaint is all the "extras" that can add up. We ended up paying around $40 for my husband and I to have eggs and coffee for breakfast since breakfast was not included with our room. Also - don't touch the items in the mini-bar or you might get charged. We lucked out, but overheard a couple checking out that weren't so lucky. And finally, change your money before you leave your home country, at the airport, or just withdrawal cash from your bank account at an ATM. The hotel exchange rate was a bit disappointing. Otherwise the hotel was very clean, nice and quiet, and had great staff. My big tip is to pick up some groceries at one of the two nearby stores to have for breakfast. Our favourite was Waitrose, right around the corner from the Gloucester station.

Rated 3 out of 5 :
Hotel room very clean, comfortable bed and pillows, bath had good water pressure/heat etc. TV had range of channels but you had to pay for internet connection so you would be better off to use the wifi in the lounge/bar.
This hotel obviously caters for a lot of celebs, Aston Villa and Chris Kamara were staying when we were there and unfortunately I think that a standard customer gets a second rate service as you are not giving big tips!!!
Service in the restaurant was very poor and standard of breakfast food was very hit and miss - for example the freshly cooked omelette and fresh fruit were great but we also had sour milk. If you are Muslim I would avoid eating any meat in the hotel as we saw the chef use the same utensils to handle Halal Chicken sausages as pork sausages - this is totally unacceptable. With respect to the service had to ask twice for fruit juice to be refilled, ask for cutlery, ask for plates to be taken or have items taken away when they were not finished.
Swimming pool is very small at 12m so do not expect a long swim but if you just want a dip/relaxation there is also a spa pool.
Unfortunately we were woken at 6am when we did not request a wake up call and the staff shrugged this off as a system error - if you do not want to be woken up suggest you check that it cancelled.
If you are coming on the tube it is much easier to find from Gloucester Road than Earls Court.
Overall I would still go back to this hotel if I got a decent rate as it was very comfortable and clean but the service was terrible. If you can get a room only rate and have breakfast nearby or where you are going out then your stay overall will be more pleasurable

Rated 4 out of 5 :
Liked: Comfortable bed and pillows and clean bathroom. Short walk to Earls Court Underground station.
Disliked: Not really a negative point, but I was surprised that the Marriott shares part of building with another hotel. We were on the first floor, which is part of the Marriot, but the floors above belong to the Premier Inn, where I have stayed too.

Rated 4.5 out of 5 :
Upgraded to an Exec room to get a king size bed at a very reasonable cost as hotel threw in breakfast as well (and it was a very good breakfast). Really nice big room, comfortable bed; only complaint was that air con was not very effective and u cannot open the windows as you overlook the atrium. Reported problem on departure - staff not particularly interested. Leisure centre pool very small and on sat morning taken over by kids classes - don't book hotel on strength of it having a pool

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