Best Western Menzies Strathmore, Luton
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Customer Reviews For The Menzies Strathmore Luton Hotel


Address: Arndale Centre, Luton, England, UK, LU1 2TR
This hotel has averaged a score of 3.7 out of 5 by 686 past guests
>>>Booking.com (average customer rating 3.8 out of 5 from 349 reviews)
>>>Tripadvisor (ranked 13 of 25 for hotels in Luton and rated 3.6 out of 5 from 337 reviews)
*Whereas Tripdavisor reviews can be placed by anyone, reviews on Booking, Superbreak and Laterooms can only be placed by guests who have actually stayed at the particular hotel making them very balanced.

15/12/2013
Rated 5 out of 5 :
Liked: Always good
Disliked: Guest did not comment for this item.
13/12/2013
Rated 5 out of 5 :
Liked: staff very good food lovely
Disliked: Guest did not comment for this item.
12/12/2013
Rated 4.2 out of 5 :
Liked: Hotel is in centre of town so good for shopping or eating out in town. Breakfast was very nicely cooked. Excellent value for money.
Disliked: Room was small and tired looking.
04/12/2013
Rated 4.4 out of 5 :
Liked: Excellent staff
Disliked: The hotel was closing down the next day - crazy!,
02/12/2013
Rated 5 out of 5 :
Liked: Convenient to the train station, suited my needs
Disliked: Difficult to find the actual hotel
02/12/2013
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: Most things - it was grubby, dirty and very uncomfortable not a good place at all.
30/11/2013
Rated 3.6 out of 5 :
Liked: Reception staff were helpful and very polite. Evening Manager polite when we had a problem with the parking
Disliked: Room not fully checked -Kettle not working in room. Toilet system was faulty and kept over flowing after flushing it. Car parking horrendous. Left my eye shadow on the bathroom shelf. Not handed into lost property!
28/11/2013
Rated 2.7 out of 5 :
Liked: This hotel is pre-modern. Must have been the highlight of the town when it was built, but all that's left to sell it is the excellent location and well-meaning staff. The facilities, the cleanliness, the rooms, beds, televisions, logistics of power supply in the rooms (i. E. Sockets) - all time worn. Poor hotel appears more tired than some of the weary travellers passing through. Will not return until I hear news of a deep and thorough refurbishment. And after all this. It is comes at a princely sum. Being next to the Luton Arndale is surely not that great a privilege.
Disliked: Guest did not comment for this item.
20/11/2013
Rated 4.8 out of 5 :
Liked: Room was fine
Disliked: If you come back to have a night cap before retiring not good Wine £6.21 Beer London Pride only a Bottle Bill over £10 not very hospitable
15/11/2013
Rated 2.9 out of 5 :
Liked: Central location, helpful and friendly staff.
Disliked: The mattress was very terrible: old, uneven, dirty. The bathroom was unacceptable cleaned.
09/11/2013
Rated 4.6 out of 5 :
Liked: One of the very good hotels in the very central and vibrant area of the Luton town centre exactly in the very centre of a big shopping centre and a walking distance from everything that you may need to visit. Hotel is quite old fashioned but rooms are renovated and clean
Disliked: Compared to the other hotels in the area rooms appear to be more expensive but you only got the advantage that everything is in walking distance and you do not have extra costs for transportation
04/11/2013
Rated 2.5 out of 5 :
Liked: Being close to my destination
Disliked: Bed was hard, room had a smell that made me feel sick and woke me up, room heating was too high even with the window open. Would only recommend based that it was near my final destination.
31/10/2013
Rated 4.2 out of 5 :
Liked: It's near to Luton (max 10 minutes by taxi), the staff were really helpful - my bag with my money was stolen in London City that's why I had to stay one night at Menzies, they even helped me to print out my new boarding passes free, and I could also get an adapter at the reception (normally they ask for a 10 pound deposit), room facilities: room safe, iron with an ironing board, kettle, hair dryer
Disliked: Guest did not comment for this item.
25/10/2013
Rated 2.5 out of 5 :
Liked: Nothing in particular
Disliked: Bathroom was very dirty Breakfast was poor quality and bad value Run down
21/10/2013
Rated 4.0 out of 5 :
Liked: restaurant food is good. Breakfast had good selection, efficient check in
Disliked: when we stayed 9th 10th October it was very cold weather and the hotel had no heating the bedrooms were freezing. Staff unorganised one did not know what the other was doing. Not asked at breakfast if we wanted tea or coffee had to to chase them up. Pillows in rooms could be thicker, they are to flat
20/10/2013
Rated 3.4 out of 5 :
Liked: The hotel was conveniety situated. Was clean, comfortableand was. Reasonably good value.
Disliked: The parking facilities were abysmal.
18/10/2013
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The noise of clubbers
18/10/2013
Rated 4.0 out of 5 :
Liked: in my opinion was wary good value for money we had great time in this hotel
Disliked: Guest did not comment for this item.
16/10/2013
Rated 4.0 out of 5 :
Liked: Close to the centre. Quiet. Well equipped. Helpful and friendly staff.
Disliked: Room a bit small, considering it was not the lowest end of the budget.
15/10/2013
Rated 4.0 out of 5 :
Liked: First, I need to say that the hotel entrance was a little discreet. Located on a kind of dodgy podium extended from The Mall. The room was a bit old but I didn't care much since I was only staying for 1 night. The receptionist was not very helpful when I enquired about how I could get to Luton airport by public bus. She suggested that I take the National Express (which requires advanced booking) and said that she was not aware of any public buses heading for the airport. I was surprised as I suppose it would be one of the most common questions being asked in a hotel located 15 minutes away from the airport. When I further told her that I actually took a bus (Bus A) from Luton Airport to get to the hotel, she told me to check on the internet whether I could take the same bus back. That was not the best customer service I had. Anyway, for the record, Bus A runs from Luton airport to Luton train station (and vice versa) and the train station is about 10 minutes walk to the hotel.
Disliked: Guest did not comment for this item.
14/10/2013
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: does not deserve 4 starts, it's probably an old rating. Spa is over-marketed. Add 10+10 pounds taxi to Luton airport
10/10/2013
Rated 3.2 out of 5 :
Liked: comfortable bed
Disliked: Dirty towels in the cupboard Tiny bathroom
08/10/2013
Rated 4.8 out of 5 :
Liked: Staff were very friendly & helpful.
Disliked: Guest did not comment for this item.
04/10/2013
Rated 4.6 out of 5 :
Liked: Location is perfect for early flights from Luton airport. Luton town centre is nice and friendly also
Disliked: Guest did not comment for this item.
04/10/2013
Rated 4.0 out of 5 :
Liked: Price, location, friendly restaurant staff, breakfast.
Disliked: Nothing to dislike.
01/10/2013
Rated 2.1 out of 5 :
Liked: Not much really. It was cheap.
Disliked: Access to the hotel late at night is terrible. Choice between walking up a car ramp or a dodgy flight of stairs. Staff were rude to people checking in at 4pm, who were complaining about rooms not being ready. Room was very basic and not over-clean (carpet was very old). Bed linen was celan though.
01/10/2013
Rated 5 out of 5 :
Liked: I had a great stay at the hotel, staff where helpful, my fiancé later joined me and he also thought it was a really nice hotel. Have stayed there before and will stay again.
Disliked: Guest did not comment for this item.
30/09/2013
Rated 3.8 out of 5 :
Liked: Friendly staff Good breakfast Booking in and out easy
Disliked: Parking in mall car park Walking from car to hotel late at night Bathroom could have been cleaner
27/09/2013
Rated 4.0 out of 5 :
Liked: Very conveniently located for public transport. Car free care free applies here! Comfortable business hotel but also good for families.
Disliked: Guest did not comment for this item.
24/09/2013
Rated 3.8 out of 5 :
Liked: staff
Disliked: Guest did not comment for this item.
24/09/2013
Rated 4.0 out of 5 :
Liked: Excellent as a budget priced Hotel, room was good and it is close to rail link and towns amenity's.
Disliked: Could not check in at 2pm as room not ready, had to use the spa/pool showers to get changed, although this was not a big issue, I was amazed how black the floor tiles were in this area considering they were meant to be white, eventually got checked in when I got back from London at 9pm !
23/09/2013
Rated 3.8 out of 5 :
Liked: The room was excellent
Disliked: Fan in Bathroom going on all the time could not turn off
23/09/2013
Rated 2.5 out of 5 :
Liked: Staff were helpful and polite.
Disliked: the hotel is on need of a refurbishment. It looked tired.
20/09/2013
Rated 3.6 out of 5 :
Liked: Food was good
Disliked: One of the lifts is usually out of service. Check-out is slow.
17/09/2013
Rated 4.4 out of 5 :
Liked: staff was perfect, bar working 24 hours
Disliked: Guest did not comment for this item.
15/09/2013
Rated 4.6 out of 5 :
Liked: Nice location and facilities for the price. I was really impressed by the staff at reception on duty the next day Sept 13th 2013. Nice hotel for the price.
Disliked: I was completely put off by the staff on duty at reception when I checked in Sept 12th 2013. I was having difficulty locating the hotel and he was not't in the least interested in helping me. He simply asked me to "walk towards the square and you'll find us there."
15/09/2013
Rated 4.6 out of 5 :
Liked: The Hotel is in the Luton town centre, very central and near the bus link to the airport. The room was very clean and comfortable, had tea/coffee making facilities, an iron and clothes press.
Disliked: the safe in the room didn't lock. The lever for the shower kept slipping-so the shower kept stopping and I had to continue to pull it up
14/09/2013
Rated 5 out of 5 :
Liked: Great location, only a short taxi from the airport and right in the centre. Excellent value for money.
Disliked: Guest did not comment for this item.
10/09/2013
Rated 2.3 out of 5 :
Liked: The bed was comfortable.
Disliked: The parking and having to pay £8 for it which had not anticipated. The directions to the so called free car park was actually a Shopping Mall car park ! The staff were unsympathetic and unhelpful. Made me feel like an idiot, which spoilt my day.
09/09/2013
Rated 5 out of 5 :
Liked: Waves, excellent, pity about the Jacuzzi but I understand repairs are planned. Great facility in the middle of the city, huge asset to hotel.
Disliked: Room a little dated son need a refurbishment.
08/09/2013
Rated 1.6 out of 5 :
Liked: The only adventage was the mall, which was right next to the hotel.
Disliked: The hotel was awful so was the area. Smelly bathroom and old room design.
31/08/2013
Rated 3.4 out of 5 :
Liked: free parking, near city. Near station.
Disliked: last time of dinner is 9:30 which is too early. Spa time was untill 10. These both things should be untill 11. No fridge or ac in room. Iron was not working.
25/08/2013
Rated 2.9 out of 5 :
Liked: They were able to book me in at thr same deal I got from booking, com.
Disliked: They had no record of my booking through booking, com
23/08/2013
Rated 4.8 out of 5 :
Liked: Good hotel room, food, Pool and sauna facilities
Disliked: Function rooms air conditioning bit too direct
23/08/2013
Rated 4.0 out of 5 :
Liked: Central location, near large shopping Mall. Close to train, bus and airport. Rooms clean but a bit dated.
Disliked: Luton itself is a bit run down
20/08/2013
Rated 1.2 out of 5 :
Liked: Nothing at all
Disliked: -We arrived and were told the room was not ready. We arrived at 14.45, 45 minutes later than check-in allows. After 1 hour waiting in the lobby we went to the reception to see what was going on. Still the room was not ready. This is where I said, I refuse to wait any Longer. This magically made a room become available. There were people behind us waiting for a room, still waiting around 17.45. - don't be fooled by the number of stars this hotel has, any ibis or companile on the highway will seem like it has 6 stars compared to the old rooms, smell of bathrooms and lack of anyone speaking proper English in this hotel - parking is available, however do not expect to get there using their address as it sends you to the mall parking. Instead use silver street where there's a sign for Menzies Strathmore hotel parking which is free but rarely has available spots. At least you can unload your luggage there and hope for an available parkingspot. - the swimming pool hours are until 8pm every day, which we thought was a shame. Also the spa was broken, and big chunks of the tiles in the swimming pool were broken off. - lockers for the swimming pool / healthclub are very limited. Although there are many, with 3 people in the pool and 2 in the gym, there was only one available. The rest were locked / out of use. - we paid a discounted rate, going at 46 pounds, which in our opinion is about 36 pounds too steep, campsites we have stayed at offered us more luxury for 10 pounds than the supposedly rated 4 star hotel we stayed at in Luton.
12/08/2013
Rated 3.8 out of 5 :
Liked: Served my purpose adequately.
Disliked: parking a problem unless you use your car during the day.
09/08/2013
Rated 4.8 out of 5 :
Liked: absolutely value for money well pleased.
Disliked: Guest did not comment for this item.
06/08/2013
Rated 3.2 out of 5 :
Liked: Good location. Breakfast and bar all ok. Bar prices fair
Disliked: Car parking is a little difficult. Not all rooms have air con. This is not normally a problem 50 was of the year!
27/07/2013
Rated 2.3 out of 5 :
Liked: Nothing
Disliked: Too hot, no air in the room. Windows only open 2 inches and no air con. Also, the location is very noisy at night time.
27/07/2013
Rated 5 out of 5 :
Liked: Very pleased, 30 degees outside, but air con in room!
Disliked: Guest did not comment for this item.
23/07/2013
Rated 5 out of 5 :
Liked: The breakfast very good
Disliked: Room very warm good with air con in room as window opens about 4inc
23/07/2013
Rated 5 out of 5 :
Liked: The Air-conditioned room, it was 30+ degrees outside, and a bottle of water in the room! Friendly staff Clean, very reasonably priced room Town centre location
Disliked: Absolutely nothing
22/07/2013
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bed was awful - the most basic requirement of any hotel is a good nights sleep and the bed and pillows provided ruined anychance of this
15/07/2013
Rated 5 out of 5 :
Liked: Staff were very helpful and friendly. Plenty of space for two suitcases.
Disliked: Duvet on bed in middle of summer - very hot at night. "Take away" breakfast consisted of granny smith apple, muesli bar, 2 small croissants and carton of juice. Banana, yoghurt would have been better.
14/07/2013
Rated 3.2 out of 5 :
Liked: Restaurant and service generally Close to rail station
Disliked: Noisy location in town centre No air-conditioning Tired bathroom
13/07/2013
Rated 4.2 out of 5 :
Liked: The price and central location
Disliked: I wanted a cold drink to take back to my room. No can or bottle of coke was available as it was only sold on draught. I was not prepared to carry a glass in the lift up 5 storeys.
12/07/2013
Rated 3.6 out of 5 :
Liked: The location is good
Disliked: the food is not that good
11/07/2013
Rated 4.2 out of 5 :
Liked: spa, shopping mall,
Disliked: Luton town itself nightlife etc
03/07/2013
Rated 4.6 out of 5 :
Liked: The staff were very friendly and efficient, hotel is clean and rooms are of a good size. Amazing towel sculptors by one of the staff called Barbora - she deserves a mention.
Disliked: Guest did not comment for this item.
28/06/2013
Rated 2.1 out of 5 :
Liked: Right next to a mall.
Disliked: Breakfast was terrible, half board dinner menu was really bad. I went to eat Kabab in the street after dinner. Rooms are old, you can hear everything. Elevators are slow. Front desk staff not really friendly. Feels like they are doing me a favor when giving service. Not close to anything, except the mall. Area looks dangerous. Wouldnt walk at night.
27/06/2013
Rated 5 out of 5 :
Liked: Helpful staff
Disliked: Nothing
25/06/2013
Rated 2.7 out of 5 :
Liked: The swimming pool/sauna facilities included in the price as well as the ability to park outside the front door.
Disliked: Luton.
24/06/2013
Rated 4.4 out of 5 :
Liked: Price, pool facilities, restaurant staff were lovely.
Disliked: Guest did not comment for this item.
24/06/2013
Rated 4.6 out of 5 :
Liked: Stayed for 2 nights, very friendly staff, good service, nice rooms, overall had a pleasant stay will recommend to friends.
Disliked: Guest did not comment for this item.
21/06/2013
Rated 3.6 out of 5 :
Liked: Ease of parking
Disliked: We have been staying at the Strathmore hotel two or three times every year for past nine years and had because to complain. In our opinion we feel that standards have dropped somewhat since our last visit in Dec 2012. For example ; Check in receptionist was a little curt. My wife and I was not't made to feel welcome. Breakfast was chaos with people having to help their selves to cutlery as tables were not laid and some of the food was not't hot. Foul language was being used in the bar area. Our two day stay this time was not pleasant.
19/06/2013
Rated 5 out of 5 :
Liked: Really enjoyed our stay the hotel staff could not do enough for us cracking hotel !
Disliked: All good. I'm pleased to day.
17/06/2013
Rated 5 out of 5 :
Liked: Plain, simple and very friendly. Staff with personality, a smile and a heart to help.
Disliked: Nothing
12/06/2013
Rated 4.2 out of 5 :
Liked: The price - good value for money. Helpful staff (mostly). Pleasant facilities for example quality restaurant and "Waves" Gym / Spa including. Steam room, sauna, swimming pool and gym.
Disliked: The look of the hotel from the outside is not attractive. The small room I was given. The the website site said it was 8 miles from Watford, it was more like 20 miles.
11/06/2013
Rated 5 out of 5 :
Liked: I have stayed in hotels in the surrounding areas, but my experience was not as good and friendly as this hotel, shopping is basically at your doorstep, staff are helpful, very reasonable price, my fiancé and I had a wonderful time, highly recommend this hotel.
Disliked: I cant say I did'not like anything.
10/06/2013
Rated 3.8 out of 5 :
Liked: Very close proximity to shopping mall
Disliked: Guest did not comment for this item.
07/06/2013
Rated 4.6 out of 5 :
Liked: I ask 4 more tea bags and milk and got it at onces
Disliked: All Good
03/06/2013
Rated 4.0 out of 5 :
Liked: Easy parking arrangement
Disliked: Guest did not comment for this item.
29/05/2013
Rated 4.4 out of 5 :
Liked: Leisure facilities
Disliked: Guest did not comment for this item.
27/05/2013
Rated 3.6 out of 5 :
Liked: Only spent one night. Next to shopping mall to get presents for children
Disliked: Taxi drivers do not find the hotel
21/05/2013
Rated 4.4 out of 5 :
Liked: Central Location
Disliked: Room was a bit tired
20/05/2013
Rated 5 out of 5 :
Liked: Reception staff very friendly. Very good price for double room. Especially considering use of leisure facilities were also included!
Disliked: Not a great selection on restaurant menu, however, what we did order was very nice. Food and drink was also quite expensive!
15/05/2013
Rated 3.4 out of 5 :
Liked: excellent dining proximity to shopping centre and the square
Disliked: poorly stocked bar. Lack of sky sports golf coverage on weekend of players championship. These caused people to leave the hotel to find better venues.
12/05/2013
Rated 4.6 out of 5 :
Liked: 1: Friendly Staff 2: Location 3: Quality Food & Service 4: Value For Money
Disliked: Guest did not comment for this item.
07/05/2013
Rated 4.2 out of 5 :
Liked: Staff sold this hotel, we have stayed many times and will be back.
Disliked: Not getting a pot of tea on Sunday morning
06/05/2013
Rated 5 out of 5 :
Liked: staff were welcoming and friendly it was very clean and comfortable
Disliked: have nothing bad to say
05/05/2013
Rated 4.0 out of 5 :
Liked: Room very clean. Bar comfortable. Bar food good.
Disliked: Guest did not comment for this item.
01/05/2013
Rated 2.7 out of 5 :
Liked: Right in the centre
Disliked: You can't control the heating We were upgraded but the room had a noisy generator outside. And this was supposed to be an executive upgrade.
28/04/2013
Rated 3.2 out of 5 :
Liked: Convenient to station
Disliked: Noisy Decor dated
28/04/2013
Rated 4.6 out of 5 :
Liked: Handy for both Luton Airport and Luton Railway Station making it an ideal place to stay if you don't want to pay London prices for accommodation.
Disliked: N/A
18/04/2013
Rated 4.2 out of 5 :
Liked: Excellent location in city, and easy access to shopping mall. I found hotel ideal for my business meetings travellings.
Disliked: Cannot think of anything.
16/04/2013
Rated 4.0 out of 5 :
Liked: Friendly staff
Disliked: Rooms a bit dated
16/04/2013
Rated 2.3 out of 5 :
Liked: Accessibility to town centre and location.
Disliked: Customer service on reception was slow and bordering on rude at times. Room was small, too hot and the bed very uncomfortable
15/04/2013
Rated 4.8 out of 5 :
Liked: Staff friendly. (the breakfast were especially cheery) Beds comfortable. Breakfast great.
Disliked: Nothingo
10/04/2013
Rated 1.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room cleanliness terrible Found the grape on the floor Dust everywhere Wake up call requested for 03:45am, woken up 02:45am instead, no apology by hotel staff, terrible hotel, will never stay there again! This hotel is not four star!
09/04/2013
Rated 2.9 out of 5 :
Liked: Was ok just to have some were to sleep. Food was ok
Disliked: Bathroom dirty and old dated. Beds make noise and room smells. I won't be going back period.!
08/04/2013
Rated 5 out of 5 :
Liked: We are regular visitors to the hotel. Our children are under 10 and they always enjoy their stay. The staff are friendly and warm to the kids. The kids enjoy the leisure facilities, the meals and the hotel's proximity to the shopping mall, cinema & bowling centres.
Disliked: Parking for the hotel is limited but alternative paid Parking is available at the adjacent shopping mall
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