Mercure London Paddington Hotel review

Customer reviews for the Mercure London Paddington hotel .
Address: 144 Praed Street, London, England, UK, W2 1HU

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Average Customer Rating: Not Yet Rated

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>>>Booking
>>>Superbreak
>>>Laterooms
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Rated 3.5 out of 5 :
A very clean hotel, great location, but the contemporary double was suppose to be bigger than a standard, if this is the case then i would not of liked to stay in a standard room. The room was tiny, and the bathroom really small. However everything was clean, and tidy. At the end of the day we were only staying 1 night, and it was just somewhere to put our heads at the end of the day. Would not like to stay for a week in the same room. Cannot comment on the food, as we did not eat there. Would stay there again.

Rated 4 out of 5:
Excellent location, right beside Paddington main railway station and tube station. The entrance is small as is reception as was our room. The redeeming feature of our room on the 4th floor was the beautiful bathroom (shower only) which had clearly only recently been refurbished. Our bathroom was at the front, on the end of the building, and was probably slightly larger than our bedroom which was on the corner of the hotel, bedroom window looking out along Praed street towards the Hilton over the road.
Everything was clean around the hotel, including the small lift, and all-in-all represents reasonable value for money.
The shortcomings of the hotel are, as far as our experience is concerned staying for 2 nights (our 2 sons occupied their own twin room which had a larger bedroom than ours and a smaller bathroom at the rear of the 4th floor) were twofold -
I booked online a month or two ago when it was a Quality Crown Hotel and chose a room & breakfast tariff, when I arrived at the hotel the tall surly chap on reception (name beginning with G I think, Geralitus) seemed to take delight in saying that as I couldn't prove it, I couldn't have breakfast without further charge! How petty can you get, knowing that we would be having our 2 sons with us, there is absolutely no possibility that I would book room only. So, an unwanted poor start to our stay. Thankfully, when I met with the Manager (after an altercation at reception) I found her to be charming, professional and in fact everything that her reception staff were not (Chrissi -). She politely listened to me and apologised on behalf of the hotel and issued us with the breakfast vouchers that we should have been given when first arriving at the hotel earlier that afternoon.
Our second observation would be that breakfast is served in the ajoining Garfunkels restaurant and, sadly, some of the staff are wonderful (one young lady in particular who showed us to our table both mornings with a lovely smile by way of greeting) and some are deadweights - but, this is London, I guess.
We were given the option by Chrissi of having breakfast at one of their nearby hotels, but we felt that it would be simpler just to stay on-site. However, that choice exists, which may be a better option.
We would stay at this hotel again as the positives definitely outweigh the negatives.

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