Novotel London West Hammersmith review

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Customer reviews for the Novotel London West Hammersmith.
Address: 1 Shortlands, Hammersmith, London, England, UK, W6 8DR

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Average Customer Rating: 10/10 (1 review)

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Rated 4.5 out of 5:
Easy walking distance to the Olympia for the Doctor Who Experience. The hotel staff were extremely friendly and hospitable. We were in a family room on floor 8 and along a very long corridor. The room was very clean although the decor was very dated (artex ceiling). Tea and coffee making facilities in the room okay for adults, but what about the children??? Very expensive parking charges, £1 per hour, even through night. My son completed a word search while waiting for our bar meal, the prize said "Mystery Prize". It was even a mystery to the bar staff. So my son ended up with 2 free scoops of ice-cream. A little extra for the kids, goes a long way Novotel. All in all though, a pleasant stay.

Rated 4 out of 5:
Arrived with two tired children at around 20:00 needing to be in Belgrave for 08:00 meeting next morning. Experienced seamless, charming and efficient check-in by Emmanuel. All terminals and lobby area busy, but sufficient staff on hand to cope. All questions about check-out and car parking dealt with satisfactorily. Room absolutely OK for an overnight stop to recharge. Received courtesy call in room ten to fifteen minutes after to check we were OK. Nice touch. Accommodation superclean. Comfy beds. If anything, kids and wife all woke up once to say they were too hot, but with London experiencing some of the warmest days this year sofar, this may have been an oversight from the engineering department. If not, the unit in the room (4050) may need servicing. Breakfast is busy, but seating expedited quickly and received good attention. Girls all loved the food. Coffee possibly a bit average tasting. Parking very convenient since good access to M4 and easy cab ride into town next morning. Charges for hotel residents are discounted. Collected car at 15:00. Can validate and pay at reception. Again very quick and pleasant service received. Thumbs up from the whole family.

Milesfaster.co.uk customer reviews ↓

Rating out of 10: 10
Date stayed: Feb
review: Very busy extremeley well run well managed hotel. Nothing was too much trouble for friendly efficient staff from Housekeeping to Restaurant - from Gift shop staff to Concierge. Absolute pleasureto spend a weekend there. Easy to see why this hotel is favoured by Airline staff, visiting foreign sports teams & conference delegates. The food was first class & service superb. Cannot be faulted. Will definitely visit again


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