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Customer reviews for the Park Inn Russell Square.
Address: 92 Southampton Row, London, WC1B 4BH, England, UK

Comments are independent submissions by our website users and are not a reflection of our own opinion. Comments are validated by email and posted as written.
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Average Customer Rating: Not Yet Rated

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A guest gave the hotel 4 out of 5 and said:
Don't know how far in advance you have to book and with whom to get best rates here . We were 2 people for 4 nights with b/fast, booking 2 months in advance...allegedly the last room.. a twin buisness friendly type . I don't know if that is a typical rate as I havn't stayed at this time of year before . Checking in "on the dot "we were shown a square shaped room on the ground floor with the window facing a brick wall . ...dark and gloomy ... I said "no way am I accepting this for 4 nights " to the concierge who to his credit did tell reception staff it wasn't a good room on our return to the desk and also that delivery vans made a noise around 07:30 close to it . Did we want to be wakened by these? No ! A desk staff member argued all rooms were alike. I argued that I knew there were better/ larger rooms, L shaped ones . She still argued back " all rooms are alike " ....but eventually said I could see another . Again the concierge showed us to the room , a large L shaped one and lo and behold..... a room with a view ! How could this be if all rooms are alike as the desk staff said ? Maybe three quarters of an hour later , quite stressed out , we were unpacking . I knew the area , which is why I chose to visit that particular hotel.... almost on the doorstep for buses into the city centre , local shops, a postoffice and cafes . Breakfast was good . I gathered by looking round and the type of people coming and going apparently to meetings in different suites all weekend that this was mainly a buisness hotel . Plenty of seating areas in the lobby . The concierge was helpful . I had no complaints about our room.... the beds were very comfortable . ... everything worked and the housekeeping was very good . Would I stay again ? Yes, if I was certain I was going to get the type of room I eventually did get.
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