Park Inn Russell Square review

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Customer reviews for the DOUBLETREE LONDON WEST END.
Address: 92 Southampton Row, London, WC1B 4BH, England, UK

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Average Customer Rating: Not Yet Rated

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Rated 4 out of 5:
I took my mother to London for a birthday treat, we arrived too early to check in so left our luggage and went for a wander to Covent Garden.
We went back at about 3.45pm and there still seemed to be a problem as the computers had broken down, we were given our room key but not our delicious cookie, and went up to the fourth floor with our luggage. Imagine our horror at opening the door only to find someone else in our room who had just come out the shower!
I went down to complain and at first the man behind reception was not as helpful as he could have been just asked me "to wait over there" for ten minutes. As I had left my mother upstairs I was none too happy with this response. Another more helpful gentleman came back up with me to rescue my mother and kindly helped with the luggage. I asked to speak to a manager, only to be informed that it had been the manager on reception!!!
I approached him and said I was really annoyed with the service, he eventually became more helpful and offered us an upgrade to an executive room, which was gorgeous, and finally received our cookie.
The rest of the weekend passed without incidence, the room was beautifully furnished with a very comfortable bed, and the breakfasts had plenty of choice.
The hotel has a luxurious feel about it and is in a great location, you can walk to many of the main attractions and theatres.

Rated 4 out of 5:
Our room was lovely but although we had requested a quiet room we were directly opposite a linen store so from 6am onwards we were wakened each morning. TV in room but £15 charge a day to use which we thought was ridiculous, we couldn't even check the weather forecast or news.

Rated 3.8 out of 5:
I have stayed in 30 hotels throughout Europe over the past 11 weeks. The three main considerations for me and I would imagine many others when choosing a hotel are location, price and WiFi. The Park Inn Russell Square met the first two criteria very well. The hotel was in a good location for where I wanted to go in London and the price for the room was fair.
Having stated that the location was good and the price for the room was fair, I have to say that the charge for the WiFi was very high. Of the 30 hotels that I have stayed in over the past 11 weeks, only one had any charge at all for WiFi and that was 2 euros for 24 hours. 5 GBP/hour or 15 GBP/24 hours as charged by Park Inn is very steep. I would suggest that Park Inn Hotels have a look at their policy on this as more and more people are making WiFi a priority when booking a hotel.

Rated 4 out of 5:
Excellent short break to London. Travelled with ba from Glasgow - all very smooth and excellent service. Stayed at Park Inn Holburn which is currently being refurbished. Stayed in a refurbished room at the back of the hotel. Room was excellent and housekeeping service also excellent. Only disappointing feature was the bar which was highly priced and empty!! Breakfast had everything you could ask for and staff were helpful and attentive. Recommend a visit to the v & a which was enormous and had something for everyone. Covent garden, Leicester Square and Oxford Street all within easy walking distance of hotel and all worth a visit. Covent Garden great for entertainment and lunch time snacks.

A guest gave the hotel 4 out of 5 and said:
Don't know how far in advance you have to book and with whom to get best rates here . We were 2 people for 4 nights with b/fast, booking 2 months in advance...allegedly the last room.. a twin buisness friendly type . I don't know if that is a typical rate as I havn't stayed at this time of year before . Checking in "on the dot "we were shown a square shaped room on the ground floor with the window facing a brick wall . ...dark and gloomy ... I said "no way am I accepting this for 4 nights " to the concierge who to his credit did tell reception staff it wasn't a good room on our return to the desk and also that delivery vans made a noise around 07:30 close to it . Did we want to be wakened by these? No ! A desk staff member argued all rooms were alike. I argued that I knew there were better/ larger rooms, L shaped ones . She still argued back " all rooms are alike " ....but eventually said I could see another . Again the concierge showed us to the room , a large L shaped one and lo and behold..... a room with a view ! How could this be if all rooms are alike as the desk staff said ? Maybe three quarters of an hour later , quite stressed out , we were unpacking . I knew the area , which is why I chose to visit that particular hotel.... almost on the doorstep for buses into the city centre , local shops, a postoffice and cafes . Breakfast was good . I gathered by looking round and the type of people coming and going apparently to meetings in different suites all weekend that this was mainly a buisness hotel . Plenty of seating areas in the lobby . The concierge was helpful . I had no complaints about our room.... the beds were very comfortable . ... everything worked and the housekeeping was very good . Would I stay again ? Yes, if I was certain I was going to get the type of room I eventually did get.

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