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| Customer reviews for the Quality Hampstead hotel. Address: 5 Frognal, London, England, UK, NW3 6AL Comments are independent submissions by our website users and are not a reflection of our own opinion. Comments are validated by email and posted as written. |
| BACK TO Quality Hampstead HOTEL MAIN PAGE |
| Average Customer Rating: 3/10 (1 review) |
| Read reviews on other websites: >>>Activehotels >>>Superbreak >>>Tripadvisor |
| Rating out of 10: 3 Date stayed: March 2005 review: BOOKED VIA HOTEL`S WEB SITE AND SITE CLEARLY STATED FREE BREAKFAST. IMAGINE MY SURPRISE FOLLOWING MORNING WHEN I WAS ASKED TO PAY £17.85 FOR THREE BREAKFASTS AS I DIDN`T HAVE A VOUCHER FOR BREAKFAST. AFTER ARGUMENT CHARGED BREAKFAST TO MY ACCOUNT AND COMPLAINED ON MY RETURN HOME. EXCUSE WAS THAT WHEN I BOOKED SITE DIDN`T PUT FREE BREAKFAST OFFER ON UNTIL 14/3/05, IF SO WHY DID I COMPLAIN ON 10/3/05? FOUND HOTEL TO BE SHABBY AND STAFF RUDE AND ARROGANT. WEBSITES SAY HOTEL RECENTLY REFURBISHED BUT BATHROOM WAS OF A POOR STANDARD WITH THE TOILET SEAT FALLING OFF TOILET AND TOILET ROLL OUT OF REACH AT OPPOSITE SIDE OF BATHROOM TOTALLY UNIMPRESSED WITH HOTEL AND CUSTOMER SERVICES HANDLING OF MY COMPLAINT ONLY GAVE A THREE BECAUSE THE ENGLISH BREAKFAST WAS RATHER GOOD. BOOKED INTO THE EXPRESS HOLIDAY INN ON FINCHLEY RD(JUST AROUND THE CORNER)BEFORE I HAD STAYED ONE NIGHT. AND WOULD ADVISE ANYONE ELSE TO DO THE SAME |