Queens Hotel review

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Customer reviews for the Queens hotel.
Address: 122 Church Road, Crystal Palace, Croydon, London, SE19 2UG, England, UK

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Average Customer Rating: 1/10 (2 reviews)

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Rated 3.4 out of 5:
It was close to my son, who I was visiting. Central for visits to London attractions
When I arrived there were 4 of us in the queue and the receptionist kept taking phone calls so we had to wait whilst he dealt with them. On one morning my cup and saucer were not changed and no replacement coffee/milk was left.

Rated 2.5 out of 5:
we were put in room 923, in an extension that looks like it was still under construction, even though i booked the room at least 3 days in advance. to get to our room we had to walk down various side stairways, by the time we got to our room it didn't even look like a hotel anymore.. its a good thing we did not have alot of baggage, we would never had made it. we must have been placed next to the staff quarters, as from 6 to 10am all we could hear was the staff stomping up and down out corridor (on which we were the only room) slamming the doors, moving furniture.. it sounded like we were on a building site! my girlfriend kept waking up every 20 mins thinking they were actually inside our room the noise was so loud, it literally felt like the room was shaking. then at 10am it all stopped and we managed to get 30 mins troubled sleep. at 11am i informed reception i was unable to check out and asked to speak to the manager (i was requesting late checkout until 3pm so we could get some sleep) i was told the manager was not on site, but we could have the room until 1pm. so we slept until 12:45 and then got up. At 1:05pm house cleaning asked us to leave and at 1:10pm they sent a security guard to tell us we would have to pay for an extra half hour if we didn't get out. horrible horrible experience, missed breakfast, cancelled our day out in central London, felt terrible all day, worst nights sleep i have ever had in a hotel.

Rated 3 out of 5:
We stayed in this hotel on a hen weekend to the theatre. For what we paid it was good value. Room was clean, bed was comfortable what more do you need. Breakfast was basic but we only paid for continental and not the english so we really did get what we paid for. Definate advantage is the parking and even after we checked out we were allowed to leave the car there and go off into london for the day, disadvantage it takes ages to get to it by car but thats due to traffic and the fact its london. If you are doing what we did and only sleeping in the room then its perfect. Good place to stay for 1 or 2 nights.

milesfaster.co.uk customer reviews ↓

Rating out of 10: 1
Date stayed: January 2009
review: My partner and i stayed at The Queens Hotel Crystal Palace on Monday 19th January,we were on a buisness trip from Warwickshire and didn't arrive at the hotel until quite late.After a lot of questions as to why we were late checking in we were shown to a room (56).The room was filthy as was the bathroom.We returned to reception to complain and was offered another room which was a little better at least it was clean!When we went down to breakfast the following morning,the staff were polite but the continental breakfast was a joke.We decided to pay extra for a full english but wish we hadnt,it was cold and looked as if it had been there since last week!!we will not stay there again nor recommend this hotel to any of our collegues.We would like a full reimbursment please.Miss K Brailey

Rating out of 10: 1
Date stayed: May 2007
review: Not an experience I wish to repeat!! The meals were pre-cooked, frozen and bought in and minute. Special dietary needs are not catered for. The toilet in our room could not be sat on in the usual manner, but only sideways - unless you happen to be child-sized because there was not enough space between it and the wall! I have penned a letter to the manager of this hotel voicing my complaints, and could not and would not recommend this hotel to anyone else.


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