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| Customer reviews for the Radisson Edwardian Marlborough hotel. Address: 9-14 Bloomsbury Street, 9-14 Bloomsbury Street, London, England, UK, WC1B 3QD Comments are independent submissions by our website users and are not a reflection of our own opinion. Comments are validated by email and posted as written. |
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| milesfaster.co.uk customer reviews ↓ |
| Average Customer Rating: 5/10 (2 reviews) |
| Rating out of 10: 5 Date stayed: March 2007 review: Booked and pre paid to stay here due to reviews. Got there to check in and they told us no rooms were available. Told us they had to move us to another hotel just up the road. They also told us that they would pay for the tai to get there. Were placed in a taxi and taken on a 20 minute drive to the other hotel. Upon arrival the taxi driver demanded the money for the fare, which the hotel then refued to refund. By the time we were placed in a room it was an hour after our arrival at our booked hotel. Due to this we missed our dinner reservations as the chosen place for dinner was now two tube journeys or £15 from the new location. In speaking to the manager in the morning he apologised but said they could do very little about our concerns and told us to go away and try someone the following day that was in a higher position than him. The room itself was nice, however dirty sheets and a partially cleaned bathroom sink are not that appealing when you are sent to another location. In trying to make our dinner reservations we left complaining until the morning, but as has already been said, we mae little ground with the duty manager. Such an appauling way to treat guests. No compensation offered, or anywhere prepared to discuss the matter with us. I hope that they do not treat all guests in this way. Rating out of 10: 10 Date stayed: December 2005 review: Stayed here for 3 nights with 8yr old daughter. Room was spacious,clean and quiet. Very friendly and helpful staff,both at reception and in restaurant. Breakfast was hot with a good choice of items. Hotel location excellent,especially for a family(British Museum across the road!)Plenty of restaurants and shops nearby. Highly recommended!We will be staying here again! |