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Customer reviews for the Radisson Grafton hotel.
Address: 130 Tottenham Court Road, London, England, UK, W1P 9HP

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Average Customer Rating: 7.5/10 (2 reviews)

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milesfaster.co.uk customer reviews ↓

Rating out of 10: 9 Date stayed: January 2007 review: Excellent accommodation and service. Marvellous feel of plushness without overwhelming you. Very plesant surroundings in which to relax and enjoy being pampered. Rating out of 10: 6 Date stayed: October 2004 review: Not particularly good. There was no hot water on any morning. Cool showers are not my idea of fun. I do not approve of the practice of not showing the bill to the customer for checking when checking out of the hotel - the details are displayed on screen to hotel staff only who ask you if it is ok. Hotel bills are frequently incorrect, and this gives little chance for errors to be corrected. Adding 12% service charge to bar bills. This is completely unacceptable. There is no service involved in the bar-staff (who did not, by the way, impress me in the slightest with their service and attitude) serving me a pint of lager at the bar. Even worse is that I scored out that optional charge on one bar bill when signing for it yet this still appeared on my final bill. The rooms themselves are ok nothing special (with detestable furry bed throws) However the public areas, reception, lounge bar, staircases etc are very pleasant.

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