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| Customer reviews for the Royal Garden hotel. Address: 2-24 Kensington High Street, London, England, UK, W8 4PT Comments are independent submissions by our website users and are not a reflection of our own opinion. Comments are validated by email and posted as written. |
| BACK TO Royal Garden HOTEL MAIN PAGE |
| Average Customer Rating: Not Yet Rated |
| Read reviews on other *websites: >>>Booking >>>Superbreak >>>Tripadvisor *Where as Tripdavisor reviews can be placed by anyone, reviews on Booking, Superbreak and Laterooms can only be placed by guests who have actually stayed at the particular hotel making them very balanced. |
| Rated 5 out of 5 by a Royal Garden Hotel: I stayed with a friend to celebrate our 40th Birthdays, we mentioned this when booking. The receptionist (sorry didn't note name but she was very helpful and accommodating) called over the duty manager who congratulated us on our Birthdays. We were told we were in a newly refurbished room. The room was lovely, bathroom looked like it had never been used, the room was available well before the usual check in time. When we returned in the evening we had received the turn down service but also they left us some chocolates which was a lovely touch. It's a shame the main reception wasn't available with the lovely Christmas tree I had seen in photos. I felt like we were entering the hotel through the staff door but this couldn't be helped. Overall it was fab, great staff, great service, superb bed and pillows, great location and breakfast was good too. Rated 4 out of 5: Yes this hotel is well located,the rooms are well furnished and a good size and the service often willing, but a property of this quality should not allow the breakfast service to degenerate into the circus that I experianced on a Saturday morning. Firstly inadequate capacity.A 25 minute wait.We were directed to an ajoining lounge for coffee.No seats so stand and wait.No coffee cups so no coffee.Use the toilet?I wont go into the condition of that! On eventually being seated the buffet was on a small table and difficult to access without dropping my meuseli down a fellow guests neck.A long wait for eggs and omelette as the hard pressed single chef struggled to cope with the demand. All this for well over £20. On day 2 of our stay we actually got up early to try and avoid the circus.Just what you need on a leisure weekend.Better but fundamental problems remained. The hotel is about to embark on a refurbishement.I would suggest that before they spend a penny on the fabric they sought out the logistics and capacity of their breakfast operation.Donating space to banquetting or a signature restaurant is fine but Royal Garden dont neglect the basics! Rated 4.9 out of 5: Excellent room, staff and breakfast. Stunning views from room and from restaurant. Would have liked tea and coffee making facilities in room. Overall: Excellent. Felt relaxed and pampered. Rated 4 out of 5: Booked a junior suite at Royal Garden Hotel for mother and myself but only discovered on arrival that this did not provide twin beds. Hotel claimed not to have any other superior/deluxe twin rooms available although it was clear that the hotel was not full - twin bedded room we were given was small and noisy. |
| Milesfaster.co.uk customer reviews ↓ |
| Rating out of 10: Date stayed: review: |