Royal National Hotel review

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Customer reviewsfor the Royal National hotel.
Address: 38-51 Bedford Way, London, England, UK, WC1H ODG

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Average Customer Rating: 4.41/10 (12 reviews)

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milesfaster.co.uk customer reviews ↓

Rating out of 10: 1
Date stayed: May 2009
review: I went to this hotel with my school. all the way from Elgin. All I can say really is that this hotel was disgusting.first of all my room had mould around the bath tub and the bed sheets had hairs and had little bits of food on them. i ended up sleeping on the floor with the blanket i took. the staff were very rude and nasty to us just because we are teenagers.and the food was disgusting. i would not recommend this hotel to anyone.

Rating out of 10: 7
Date stayed: January 2009
review: I enjoyed my stay in this hotel. Although it is not poshy, it's very practical and location superb. our room was cleaned daily and the staff was always nice and helpful. I would certainly recommend it to my friends. Well done! very good value for money. Thanks

Rating out of 10: 1
Date stayed: August 2008
review: This was the worst hotel my family has ever stayed in. In my opinion it is basic, budget accomodation, and not a 3* rating. The food was inedible, the staff rude and unhelpful, the room tiny, very cramped for four of us, no air conditioning, we had to buy a fan. No hand towles or bath mats, the towles were changed daily, but were so old, that once used, were sodden. We did request more towles, and bath mats , but got a letter telling us we had to request them...we gave up and bought some. The hotel was overcrowded, full of teenagers and not family friendly at all. On our first morning we were herded to four different eating areas before we could eat, the areas are set up like badly designed work canteens, the food was cold, ran out, it was awful, we left and went to a nearby cafe, which we used from then on for breakfast. The room was clean, but tatty, and very noisy. The location good, but never again. I was embarred to be British frankly when sat next to a dutch family in the eating area, they were just bemussed, and obviously not impressed. We did try to find alternative accomodation, but were unsuccesful, we just stayed out of the hotel as much as we could. HORRID PLACE

Rating out of 10: 2
Date stayed: July 2008
review: I don't even know where to begin. I booked a twin and a triple room for two nights in this 'hotel' for a special occasion we were attending in London. for a bargain price of £390. The location for our event was perfect but otherwise I was utterly disappointed with this hotel. Upon arrival to our rooms one bed had chewing gum stuck to it, the other had burn marks on it, the shower was hanging off the wall and even if it was attched only people less than 5 foot could stand under it without bending, there were two towels for three people, there was other peoples belongings down the side of the desk and overall we were not happy. A similar situation occured with our twin room, lack of towels, no kettle, dirty bed sheets etc. We rang reception who assured us they would send up towels asap and that we could speak to the manager later that eveing regarding our concerns.
We then proceeded to the self service restaurant. There was 8+ waiting staff standing around none of which offered any help or showed us what the procedure was. We went over to ask and eventually somebody explained. The three course meal was like pig slop. A measly selection of salad to start, followed by beef like a rubber boot or battered cod without the cod and a chicken curry that tasted of nothing. Dessert was the choice of two cakes. Oh and if you wanted a drink, it was not included. It was at this point that I decided I had had enough and approached the reception desk to ask to speak to a manager to be told they left at 5pm (it was now 7pm). I eventually spoke to the reception supervisor who was unwilling to help at all. I also found out that the reception number on the phone isn't the reception number of the hotel but somewhere else! He again said towels and a kettle would be sent up but none were. He also informed us we were staying in the refurbished area of the hotel - he nearly had to pick me up off the floor!
Breakfast was bearable, though the toast was like rubber, the tea a gastly grey colour and the service was unfriendly, slow and unacceptable.
The tip of the iceberg was when we found someone else trying to get in our room - they had double booked us! Luckily we got to stay in our rooms.
When you look at the description of this hotel it sounds great, but overall it was a dump. I have travelled all over the world and the youth hostels I have stayed in have been far superior to this and for alot less money. Yet again I was disappointed with what our country can get away with. What must people arriving after long flights think when the first glimpse of london they see is this place. A disgrace!

Rating out of 10: 10
Date stayed: July 2008
review: Fantastic warm welcome by all staff. Excellent accomodation very central. Good homemade food perfect for a group of school children. We will be back

Rating out of 10: 6
Date stayed: January 2008
review: stayed in this hotel for two nights fri/sat early january 08.the hotel is large..very large however on the whole offers good value for money.yes rooms are pretty basic but when in london you,re not going to spend that much time in your bedroom when there,s so much to see and do around you.rooms where clean and our towels changed the days we were there.one minor gripe..breakfast was a bit manic..because of the size of the hotel the breakfast queue,s where quite long although it only took around 15 mins to be served and the english breakfast we had opted for was quite good..however we did,nt go back 2nd morning just to save time.heating in our bedroom was on constantly and with no thermostate to turn it down in the room we had to leave the window open all the time..not ideal as london in general is a noisey place.hotel is in a good location for getting around london and if you,re looking for an affordable clean place to stay while in the capital you could do a lot worse than book this hotel for your visit.we would deffinetly go back and probably will soon.

Rating out of 10: 7
Date stayed: April 2007
review: Good location. Room was always clean. Plenty to eat at breakfast. Staff pleasant.Able to leave luggage in hotel to go and tour,although no security checks or Id needed for this.

Rating out of 10: 4
Date stayed: November 2006
review: British Airways had a package with the hotel. First BA is one of the worst I have even flown. The description of the hotel was a central location. That is correct if you want to take a taxi every where. The staff did not go out of their way to be helpful. I had a tour planned. The tour company called the day before to say it was cancelled and the hotel did not tell me. I would not stay there again unless I wanted a youth hostel with private bath.
*(milesfaster.co.uk editor note: it is misleading to say this is not a central London hotel, it is. However its on the edge of the tourist heart of London which is actually quite a small area)

Rating out of 10: 7
Date stayed: November 2005
review: This hotel was really good. It was cheap and it has a fantastic location. The continental breakfast was ok and you could buy a full english for £4. The rooms were clean. It is noisy, but were young and were probably the ones being loud. Its a hotel that you go for to get just sleep and get ready, being close to everything in london using the tube. It can be confusing finding your room because theyre are so many and each floor looks the same.

Rating out of 10: 6
Date stayed: May 2005
review: This is an excellent hotel. I stayed there for a week and the rooms were kept clean, the staff was friendly and helpfull and the continental breakfast was plentifull. The only negative I could see was the abundance of noise as there are 3000 beds and ALOT of people. I would reccomend this hotel to anyone.

Rating out of 10: 1
Date stayed: March 2005
review: The staff is so rude and unfriendly, I would only recommend this hotel to my worst enemy!!. When I checked in, on a Sunday, the queue was a chaos and only three members of the staff were attending (Another one was staring at some point of the universe). Two of them had the nerve to tell a Greek man, who was showing them his passport, to phone his tour operator because he didn t speak English and was unable to fill in the registration card. He was holding his European passport and they didn t make a single movement to help him!!! My sister and I don t speak a word of Greek but were willing to help him and, after a couple of minutes, the man understood the data he had to fill in. I ve never seen such an inefficient crew!!

Rating out of 10: 1
Date stayed: February 2005
review: Do not go to this Hotel. There are in excess of 2000 guest at any one time - and only 4 lifts!!! They won't let you use the stairs. Hardly anyone speaks english! Considering its in London! Breakfast is chaos - being ushered from one room to another, constantly being asked for your card! The gym is not on the premises and you have to pay for it anyway - do not go to this Hotel, ever.


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