Stafford Hotel review

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Customer reviews for the Stafford hotel.
Address: 17 St James's Place, London, England, UK, SW1A 1NJ

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Average Customer Rating: Not Yet Rated

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A guest gave the Stafford 5 out of 5 and said:
First-ever trip to London this past summer. Originally had other hotels on my radar screen but TA forums led me to The Stafford, for which I am grateful. We (family of four; two college-aged sons) spent five days in a suite and a room in the main building and another five in a suite and a room in the Mews. The main building is more traditionally English; the Mews more modern and felt a bit more spacious. We enjoyed falling asleep to the sound of gentlefolk in the courtyard below sitting at the famed American Bar's outside tables. In the states we'll generally choose a Four Seasons, or a Westin or Hyatt depending upon what's available. I was initially wary of staying in a smaller, non-chain hotel but quickly came to appreciate the benefits of The Stafford. The custom is to leave room keys (yes, actual keys!) at the desk when going out, which means there is a fair amount of contact with staff. Everyone - porters, concierge, business office personnel - was unfailingly friendly, professional and helpful. Continental breakfast was included with our room cost. We expected a hard roll and coffee, but instead enjoyed beginning each day in the hotel's lovely dining room, where breakfast (French press coffee, generous baskets of bakery items, divine marmalade and much more) were served on tables with crisp white tablecloths by impeccably professional and unobtrusive wait staff. Loved the St. James location. We walked everywhere from the hotel - close to Buckingham Palace, Piccadilly Circus, Green and St. James parks, not too far from Covent Garden. We could walk to a number of restaurants (The Wolesley, Chor Bizarre Indian and Cecconis for Italian being among our favorites). Took a walk one evening over to The Dorchester and saw The Inter-Continental and Four Seasons -- after a quick overview we were so glad we'd made the choice to stay at The Stafford. While the common areas of these other hotels seemed lovely, they felt more "generic" and, at least the evening we were there, felt more Middle Eastern than British. They are clustered in an area with very busy streets and lots of traffic, and we were so happy to return to the Stafford with its oh-so-English window boxes spilling over with red geraniums, and tucked well away from even from the genteel sounds of St. James Street. The Stafford apparently has a tradition of attracting American visitors that I believe dates back to WWII when US military officers stationed in London were fond of The Stafford's (hence, "American") Bar. Scores of model airplanes hang from the ceiling of the bar (jackets required for men, there, by the way) and lots of fascinating photographs line the walls. There are also a number of portraits of the Queen Mother around the hotel; we were told that she was an admirer of The Stafford's impressive wine cellar. The concierge staff was helpful and effective, especially Frank Laino, who is touted as "the world's best concierge". He is clearly deserving of his title. The only negative of our stay was a misunderstanding in regard to our arrival. Since we came into Heathrow early in the morning, we arrived at the hotel around 9:30 and asked if our rooms were available for early check-in. They were, and we were grateful to be able to get settled. We thought this was a lovely courtesy and were thus surprised when we were charged for an extra night upon check-out. The issue was quickly and kindly resolved, but I do recommend that guests at this (or any) hotel clarify exactly what the terms of early check-in are. Other than that, I have struggled to come up with a negative, but alas, the only thing I can think of is that there were no cotton balls or q-tips in the bath. Bring your own, and stay at The Stafford. You will not be disappointed.

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