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| BACK TO SWISS COTTAGE HOTEL MAIN PAGE |
| Average Customer Rating: 1/10 (1 review) |
| Read reviews on other *websites: >>>Booking >>>Laterooms >>>Tripadvisor *Where as Tripdavisor reviews can be placed by anyone, reviews on Booking, Superbreak and Laterooms can only be placed by guests who have actually stayed at the particular hotel making them very balanced. |
| Rated 4.5 out of 5: Location excellent, breakfast very good too. If they give you a key to a room in the basement, refuse! Very nice spacious rooms but noisy and hot!! Rated 4.5 out of 5: I cannot fault this hotel for the price. Perfect location for access to Central London being about 2 minutes walk from Swiss Cottage tube station. Parking was free and easily available on the street as we stayed Saturday night only. The hotel was quiet and seemed well managed. The double room (superior) was very big and comfortable. Will definitely stay again. Rated 3 out of 5: We had a nice clean room with a small bathroom. Breakfasts (English style) were amazing. The staff was very friendly and helpful. The hotel is not right in the city center but it is directly on the metro station and it is not that expensive as if it was in the city center. |
| Milesfaster.co.uk customer reviews ↓ |
| Rating out of 10: 1 Date stayed: February 2004 review: This place was a joke. We booked a double room for Valentine's day about 2-3 weeks in advance. We turned up to check into the hotel after driving all the way across London. The guy on the front desk fumbled around for a while and then asked us to fill in the necessary details to check-in, all the while his colleague was sitting down just behind him. Once he had filled in the necesssary details his colleague then got up and told us that they had no double rooms available due to a problem on the fourth floor and the room they had given us was a twin! Needless to say we couldn't believe it. No one had bothered to phone us in advance to tell us, which is very suspicious. The guy on the desk had the cheek to offer us room service on the house as compensation! Avoid this place at all costs, no place that operates in this manner deserves any guests at all. We didn't take the room and because we had booked through a hotel booking website the clerk on the front desk told us we could only get a refund through the website. We asked him to call them to inform them of what had happened and he said it would have to wait til Monday as they were closed on Saturday. We rang the website after leaving the hotel and it was open! This was a very special day and this hotel was disgraceful in the way it thought it could treat us. We didn't take the room and will be reporting this matter to the Trading Standards office. |