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Customer reviews for the
Best Western Swiss Cottage Hotel
HOTEL.
Comments are independent submissions by our website users and are not a reflection of our own opinion. Comments are validated by email and posted as written.
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Average Customer Rating: 1/10 (1 review)
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| Milesfaster.co.uk customer reviews ↓ |
Rating out of 10: 1
Date stayed: February 2004
review: This place was a joke. We
booked a double room for Valentine's day about 2-3 weeks in advance. We turned
up to check into the hotel after driving all the way across London. The guy on
the front desk fumbled around for a while and then asked us to fill in the
necessary details to check-in, all the while his colleague was sitting down just
behind him. Once he had filled in the necesssary details his colleague then got
up and told us that they had no double rooms available due to a problem on the
fourth floor and the room they had given us was a twin! Needless to say we
couldn't believe it. No one had bothered to phone us in advance to tell us,
which is very suspicious. The guy on the desk had the cheek to offer us room
service on the house as compensation! Avoid this place at all costs, no place
that operates in this manner deserves any guests at all. We didn't take the room
and because we had booked through a hotel booking website the clerk on the front
desk told us we could only get a refund through the website. We asked him to
call them to inform them of what had happened and he said it would have to wait
til Monday as they were closed on Saturday. We rang the website after leaving
the hotel and it was open! This was a very special day and this hotel was
disgraceful in the way it thought it could treat us. We didn't take the room and
will be reporting this matter to the Trading Standards office.
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