The Metropolitan Hotel review

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Customer reviews for the The Metropolitan hotel.
Address: 19 Old Park Lane, London, England, UK, W1Y 4LB

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Average Customer Rating: Not Yet Rated

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Rated 5 out of 5:
I have to say that I found staying at The Metropolitan to be one of the best hotel experiences of my life. The location on Old Park Lane between Marble Arch and Green Park tube stops could not be beaten for convenience. The rooms, while decorated in the hotel's rather starkly modern style, were very comfortable and immaculately clean. The bed was exceptional. My partner and I had a room overlooking Hyde Park with a king-sized bed and had no complaints whatsoever. The room had all of the modern conveniences and technological bells and whistles, including free Wi-Fi which was a decided bonus. The breakfast was delicious and almost too much food.
In addition to the above, the thing which really sealed the deal for me was the wonderful service at The Metropolitan. Before leaving the US, I sent a message to the concierge requesting that our bed be made up with blankets rather than a heavy down comforter and duvet. Each night that was exactly what happened at turn down. I did not have to remind them once. The concierges were very friendly and very helpful, as was the desk staff. An anecdote: one evening I dropped a glass in the bathroom and it shattered; the first thing the desk man asked me when I called down to get someone from housekeeping to vacuum it up was "Sir, are you all right? Do you need medical attention?". And the housekeeper was there in less than 5 minutes.
Given the Met's "cool" reputation, we had some fears that we might not be "cool" enough to be happy there. On the contrary, we were given a warm welcome and unfailingly terrific service. To me, "Five Star" refers to service more so than amenities. The Met delivered and is worth every penny.

A Metropolitan Hotel guest gave the hotel 5 out of 5:
It's my first time to stay at Metropolitan London as I was lucky to get special rate. Although hotel facade looks simple, the interior is sleek and cool. Staff were friendly and helpful. My sister and I stayed on the 8th floor (non smoking) and the view from our room was lovely. The Metropolitan room that we stayed was spacious and very comfy. We also love the sofa by the window where we could sit, relax and enjoy the view. Bathroom was modern, clean and well stocked with fabulous COMO Shambhala spa toileteries. Also, it's great to have free internet throughout the stay! The location is also great with many attractions ie. Hyde Park and shopping area ie. Knightsbridge just around the corner. My only comment is that they should also provide coffee & tea making facility in room. Too bad, we missed the famous Nobu and the Met Bar.

A Metropolitan Hotel guest rated the stay as 4 out of 5:
My husband and I spent 1 night at this hotel. The hotel immediately has the feel of being exclusive from the moment you enter. The staff are friendly and efficient and all of my needs (dinner reservations, etc) were immediately taken care of upon request before arrival. The rooms are large, much larger than comparable hotels. This is definitely the best hotel we've stayed at in London and we've stayed at the Le Meridien Picadilly, Sheraton Park Lane and several other 4-star hotels in the area. In addition to the large room, we were impressed with the quality of everything and the amenities in the room. There were bathrobes, a full-wattage blowdryer, etc, that sometimes upscale hotels even try to skimp on. The bathroom was really cool, trendy and well done and the towels and products, etc were all of good quality. The location is great, not far from Oxford st shops, the West End and Hyde park. We had no problem walking to most places, plus you could always get a cab instantly at the hotel. We started to go into Met Bar, about 11pm, but it was pretty much empty but it likely gets much busier later in the night. We ate at Nobu that night and the food was excellent, as expected. The decor was a little disappointing for such an exclusive restaurant though. Overall we had a great stay and I hopefully in the future I'll be able to spend more than one night there as it was a quick trip and hard to get the full experience. I would give this hotel 4.5/5 if I could. It's really a great city hotel, however I have stayed at luxury hotels in other cities where they've been on a higher different level. I must say, the price was on a totally different level too though! For the price we paid, I would definitely stay here again.

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