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Customer reviews for the West Ham United hotel.
Address: Boleyn Ground Green Street, London, England, UK, E13 9AZ

Comments are independent submissions by our website users and are not a reflection of our own opinion. Comments are validated by email and posted as written.
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Average Customer Rating: Not Yet Rated

Read reviews on other *websites:
>>>Booking
>>>Laterooms
>>>Tripadvisor
*Where as Tripdavisor reviews can be placed by anyone, reviews on Booking, Superbreak and Laterooms can only be placed by guests who have actually stayed at the particular hotel making them very balanced.
Rated 4.6 out of 5:
It's a very cozy hotel, nicely decorated, great breakfast, the entire staff is very attentive, with particular attention to the Lord to attend in the breakfast room, who I asked not his name. Congratulations.
Disliked: Neighborhood where it is located.

A guest who stayed at the West Ham United Football Hotel gave it 5 out of 5:
Took family for kids first trip to London - 2 adults & 3 kids 9, 11 and 13. Had some trouble initially navigating the booking website then decided to ring the hotel direct & speak to a real person ! Booked 2 rooms - a double and a twin & asked for an additional z-bed for daughter (aged 9) to be added to the double - all done with no hassle at all - charged additional £10 for z-bed to be set up but I thought this was reasonable. Asked for rooms to be as close as possible to each other to keep an eye on 11 & 13 year old boys. Website said checkin only allowed after 2pm but I rang the hotel the day before and explained our train got into Euston at 12:00 so could we checkin early - no problem. Had to remember to get off tube at Upton Park - NOT West Ham - but only a 5 minute stroll up the street to hotel. Market seems to be held every few days along the route but we didn't have time to linger. Hotel rooms very clean, good size and bathrooms immaculately clean - large flat screen tvs with freeview channels kept boys quiet. Even with the z-bed in our room there was plenty of space. Bed larger than standard double but not quite a kingsize - but extremely comfortable. Other reviewers have said they were not able to open sliding windows - but windows in both our rooms were able to open fully and we could go onto the director's balcony. Breakfast was very good - boys stocked up on bacon, sausage, hash browns, beans, excellent scrambled egg, mushrooms, toast, fresh juices - if you prefer a continental breakfast the choice seemed quite limited but I booked this specifically for the full english breakfast. checkout simple & quick. Only drawback - had asked for wake-up calls for both rooms for both days at 7am - didn't get them. Otherwise an excellent base.

A guest rated the stay as 4 out of 5:
We are from Canada and planned a 3 week vacation around England. Must husband loves football (go Leeds United!) so we had decided to visit other stadiums all across England. We came across this in Laterooms and I thought it would be fun for us to stay at a football club for our three nights in east London. First off not knowing London and working from a map it took a bit for us to find. Once we arrived our first impression of the area around the stadium was a little disappointing as it looked a little dodgy to say the least. This impression proved to be very wrong. We walked early morning and late at night back and forth to the tube to the hotel and never encountered anything or saw anything that made me feel unsafe. It was very lively area even late at night. The hotel itself was amazing. When you arrive you pass through the large gates and have ample free secured parking - no mesing with pases or tickets or window displays! The reception area is very nice and the staff very proffessional. They treated us like VIP's which is more than I can say for the 4 Star hotels in England that we stayed at. Our room was on the second floor and had everything we needed. It is amazing to wake up and draw the curtains and see the pitch and stadium. The Floor to ceiling room lengthed window is lock but the view is terrific and the pictures turned out great. I should mention that there are no fridges in the room though. We ate twice in the restaurant. The food was good and plenty of it. The bar staff was friendly and helpful. When it came time to check out we discussed with the receptionist how we had been touring stadiums but were unable to be there for a tour of their facility. Within 5 minutes we had a private tour of the stadium that included a walk through the tunnel and onto the pitch. Their club is amazing. The players area far surpassed every club we had been to even Liverpool. They treat their players and staff very well and their acadamy is amazing. Although my husband remains a Leeds United fan for life, I have chosen to become a West Ham United Supporter. Did I mention the team store is right beside the main front door. We paid 69 sterling and if I am fortunate enough to return to England I will still there again.
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