Abba Queens Gate Hotel
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Customer Reviews For The Queens Gate Hotel


Address: 31-34 Queen's Gate, London, England, UK, SW7 5JA
This hotel has averaged a score of 4.1 out of 5 by 3436 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 2133 reviews)
>>>Tripadvisor (ranked 411 of 1117 for Hotels in London and rated 4 out of 5 from 1219 reviews)

10/06/2019
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05/06/2019
Rated 5 out of 5 :
The restaurants around this area are diverse and full of buzz and it is a short walk to museums or Embassies, to south Kensington, Gloucester Road and Earls Court. \n\nWell-kept and busy, the sound proofing in the rooms is able to keep the city noise to a minimum. Some double rooms are on the small side but you are not there to just stay in the room. Very comfortable beds when you do retreat from a busy evening.
03/06/2019
Rated 5 out of 5 :
Dear Kazzalpswich_Suffolk, \n\nThank you so much for sharing your recent stay with us. I was happy to see that you that you did like our location and our friendly service which you had experienced from the moment you had walked in and also happy to see that you did like our small reception area which is indeed with contemporary decor which does match very well as we're a boutique hotel. I was also glad to hear that you did like our breakfast options which is glad to see since we have added more items to make sure our guest has the best experience during breakfast. \n\nMy sincere apologies that you did find your bathroom on smaller side which I do appreciate you informing us and I am happy to inform you that we do have plans on our next project in having the bathrooms redesigned to have bit more space and for our guest to be more comfortable. \n\nI do hope that you will come back once gain and have a lovely time. \n\nKind Regards\nShane Van Sanden\nOperations Manager \n\n.
01/06/2019
Rated 5 out of 5 :
Dear Graeme, \n\nThank you so much for your amazing feedback specially about Vangelis. I was so happy to see once again that Vangelis has gone the extra mile to make sure our guest has the best customer service and excellent humor to serve our wonderful guest. Thank you so much for recommending us and looking forward for your next trip back.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
31/05/2019
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31/05/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you so much for sharing your recent stay with us. I was so pleased to see that you did have a wonderful time and that you had a great stay with us. I have shared your lovely feedback about our breakfast and our rooms to all our staff who was so happy to read your comments. Looking forward in having back son.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
31/05/2019
Rated 5 out of 5 :
Dear Kathleen, \n\nThank you so much for your amazing feedback about Vangelis. I was so happy to see that Vangelis our Duty Manager has once again delivered outstanding Customer service which I am very proud of having to work with. It will be a very good reason to come back son since you will miss him. Thank you so much and looking forward in having you all back. \n\nKind Regards\nShane Van Sanden\nOperations Manager.
30/05/2019
Rated 5 out of 5 :
Dear Mr. Boblyles, \n\nThank you so much for your kind words. I was happy to see that you had a lovely time. I was so happy to read that our staff were extremely polite and helpful through the entire stay which is amazing to hear. Thank you so much for recommending us and looking forward for your next trip back son.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
30/05/2019
Rated 5 out of 5 :
Dear GoPlaces592585, \n\nThank you so much for your amazing feedback about Vangelis who was so excited to read your comments. He always goes the extra mile to make sure our guest has the best experience and excellent service which I'am very much lucky to work with him. Thank you so much for choosing to stay with us and Please come back son. \n\nKind Regards\nShane Van Sanden\nOperations Manager.
29/05/2019
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28/05/2019
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26/05/2019
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25/05/2019
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25/05/2019
Rated 5 out of 5 :
Dear Elaine and Kat, \n\nThank you so much for your amazing feedback and rating which we all was so happy to read. I was glad that Luis and Theodora was extremely kind and helpful which I do hear this very often from our lovely guest. I shall be passing your lovely feedback to all staff who will be so delighted to see your comments. \n\nIts our pleasure to make sure you had a wonderful enjoyable and memorable stay with us. Looking forward in having you back son.\n\nKind Regards, \n\nShane Van Sanden\nOperations Manager.
24/05/2019
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23/05/2019
Rated 5 out of 5 :
Dear Caswaffer, \n\nThank you so much for your feedback and for choosing to stay with us during your recent visit to London. I was happy to see that you did liked your beautiful room and our lovely breakfast which we offer our lovely guest to enjoy. I am so sorry that you had been woken up early due to builders working. My sincere apologies for not having you informed you in advance on this which I truly understand. \nThank you so much for recommending us and for choosing to come back once again. Looking forward in so much in having you back.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
23/05/2019
Rated 5 out of 5 :
Dear Nani088\n\nThank you so much for that perfect rating and I was glad to see that you did enjoy your stay with us. It's always nice to see that it was everything you needed and that you enjoyed our good service, amenities and our amazing location which everyone keeps talking about. \n\nlooking forward for your next trip back son.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
22/05/2019
Rated 5 out of 5 :
Dear miproject, \n\nThan you so much for your five star rating and great to see you had lovely time and that there was nothing to complain. I was more than happy to see that you will be back once again have a wonderful time once again. \n\nKind Regards\nShane Van Sanden\nOperations Manager.
21/05/2019
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21/05/2019
Rated 5 out of 5 :
Dear AndrewS8250, \n\nThank you so much for your amazing score and feedback. I was glad to see that you liked your room, our friendly staff and our fast & good food. I have shared your feedback with all our staff who was so happy to heat you had a lovely time. Looking forward for your next trip back.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
19/05/2019
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18/05/2019
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17/05/2019
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17/05/2019
Rated 5 out of 5 :
Dear Royalaberthal, \n\nThank you so much for your amazing feedback. We all loved it, Specially Vangelis who was delighted. I was so happy to see that he did remember you which is amazing to have our guest coming back and having a wonderful time with us. Happy to see that everything was to your satisfaction. Thank you so much for recommending us and looking forward for your next trip back, \n\nKind Regards\nShane Van Sanden\nOperations Manager.
16/05/2019
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14/05/2019
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13/05/2019
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13/05/2019
Rated 5 out of 5 :
Dear mntravels4, \n\nThank you so much for your amazing feedback and I w as glad to read that you had a comfortable stay and you did like our clean rooms and our comfortable beds which is always talked about.\n\nI was more happy to see that theodora and the rest of the Reception team has helpful and friendly which is something that I do hear a lot from our lovey guest about our friendly service in all our departments. I have also shared your feedback on our breakfast which our chef was glad to see that you did enjoy. \n\nThank you so much once again and looking forward for your next trip back with us.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
12/05/2019
Rated 5 out of 5 :
Dear PapaOnk, \n\nThank you so much for your amazing feedback. I was glad to see that theodora was fulfill your needs. I have passed on your lovely feedback to her. I was also glad to see that you did like your family room which is indeed spacious. I trust you had enjoyed our breakfast which is always nice to have before you star your day.congratulations to your son on his graduation which must have been great. I see that you did like our location which most of our guest do keep talking about. Thank you once again and looking forward for your next trip back.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
09/05/2019
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06/05/2019
Rated 5 out of 5 :
Dear Mark S, \n\nIt was my pleasure having you stay with us and having to meet you. I was glad that you did have a wonderful time and everything was great and you did find our staff friendly and attentive which is always nice to hear from our lovely guest Thank you so much for recommending us and that it was good value for your money which is always a plus point. We all look forward for your next trip back to us son. \n\nKind Regards\nShane Van Sanden\nOperations Manager.
05/05/2019
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05/05/2019
Rated 5 out of 5 :
Dear JacobL1804, \n\nThank you so much for your amazing feedback. It was my pleasure meeting you and your family during checking at check out. I was glad that you had a amazing time and everything was great during your stay. I will be sharing your lovely feedback with all my staff and looking forward in having you and your family once again.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
03/05/2019
Rated 5 out of 5 :
Dear Fani G, \n\nThank you so much for sharing your recent stay with us. I see that you did have some mix reviews on your room, I was glad that you did find your room clean and happy with the beds which is always great to hear. I am sad that we had been scored due to your room been on the lower ground and you did feel depressing which is sad to hear my sincere apologies for any in convinces caused. Our lower ground rooms do come in good size with very high ceilings which is always appreciated by our guest. Please to let us know for your next trip in order to make sure you do not have a room on our lower ground. Thank you so much for choosing to stay with us and looking forward for your next trip back.\n\nKind Regards\nShane Van Sanden\nOperations Manager \n\n.
30/04/2019
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28/04/2019
Rated 5 out of 5 :
Dear rommocian, \n\nThank you so much for your freed back My sincere apologies for the downfalls which we have failed to recover during your stay with us. I am so sorry that you did find your room very cramped and also the for having the the television on the wrong side which I have passed on to our Maintenance team to have this corrected. I was also sad to read that you did find our bar staff very rude which I have addressed this to all staff that this is not what we're know for.\n\nWe strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. I was very surprised to hear that you did find our location a bit remote which is not what we usually hear from our lovely guest they always keep letting us know how safe the area is and how easy is it to get a round many tourist attractions and having two stations which is only a 8 minutes walk away. Our area is know to be the second best area in central London after Mayfair which included many tourist attractions and been more safe. \n\nWe strive for unparalleled service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. We believe that very best service experiences are genuine, anticipatory and personalized and we will continue to work to ensure our guests find that level of service at our hotel. Your feedback will help us to continue to improve our training processes, and we hope you will return to stay with us to experience the results of that work first-hand. \n\nKind Regards\nShane Van Sanden\nOperations Manager\n\n.
27/04/2019
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26/04/2019
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25/04/2019
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25/04/2019
Rated 5 out of 5 :
Dear deniserA2404lz\n\nThank you very much for sharing your recent stay with us. My sincere apologies for the downfalls during your stay. I was disappointed to see that you did find our staff not friendly which was very unusual to hear as our guest always keeps us informed how friendly our staff is. On the other note you had mentioned about the rooms need a bit of tender loving care which I am very happy to inform you that we 're currently having some refurbishments done in all rooms to make our guest feel more comfortable. I see that your room had been made up late afternoon by our Housekeeping team I am very sorry if there was any in convince caused due to this since our Housekeeping team always try their best to have all rooms made up and cleaned earliest as possible however our team does make sure by 4 pm all the rooms have been cleaned and made up. We always do give priority if a guest do request that they would like to have their room made up earlier. \n\nI see that you had some difficulty entering our restaurant with the final step which I have double checked this and we have clearly have signs placed on the door mentioning about this step to avoid any injuries to our guest. Health and safety is one our top priority and we always do check for any improvements to make sure our guest is safe during their stay with us. \n\nOnce again Thank you so much for your feedback which we will always try our best to learn from our mistakes. I do trust that you will be back once again and experience our excellent service. \n\nKind Regards\nShane Van Sanden\nOperations Manager.
24/04/2019
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09/04/2019
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06/04/2019
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05/04/2019
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03/04/2019
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02/04/2019
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31/03/2019
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28/03/2019
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27/03/2019
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23/03/2019
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21/03/2019
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20/03/2019
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13/03/2019
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10/03/2019
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27/02/2019
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12/02/2019
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30/01/2019
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01/01/2019
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26/12/2018
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16/12/2018
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02/12/2018
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30/11/2018
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28/11/2018
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27/11/2018
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26/11/2018
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25/11/2018
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21/11/2018
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20/11/2018
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19/11/2018
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18/11/2018
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16/11/2018
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15/11/2018
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11/11/2018
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08/11/2018
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06/11/2018
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03/11/2018
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01/11/2018
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30/10/2018
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28/10/2018
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27/10/2018
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26/10/2018
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23/10/2018
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22/10/2018
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09/11/2018
Rated 1 out of 5 :
Very poor experience. Requested a high floor previously, upon arrival was dumped in a dingy depressing lower ground floor room. Noisy and blinds didn't fully cover the windows. Was given a wake up call at 7am which I didn't ask for. Probably wouldn't have written.
09/11/2018
Rated 4 out of 5 :
Good hotel in a great location Near Albert Hall, Victoria and Albert museum, Science Museum and Hyde Park, Kensington High Street. Situated in the Embassy area of London. Excellent breakfast. Pleasant staff. Would love to come back!
07/11/2018
Rated 5 out of 5 :
The hotel is in a very good location - very close to the Natural History Museum and close to Gloucester station. Short walk to the park and the Albert Hall. The hotel and the room are very nice, spacious and clean. The hotel bar is.
06/11/2018
Rated 5 out of 5 :
When staying in London for the first time we wanted a hotel that was centrally located, reasonably priced, offered breakfast, and had traditional/classic architecture with updated decor, and this hotel met all those requirements! The staff was always very courteous and helpful, and the breakfast.
05/11/2018
Rated 4 out of 5 :
Ten minutes walk from Gloucester Road underground. Very convenient for Royal Albert Hall. Room/bathroom spacious. Very comfortable double bed and pillows. Very clean rooms. Tea & coffee making facilities in room. Staff very efficient & friendly. Good choice of breakfast, hot or cold. Hotel was.
04/11/2018
Rated 1 out of 5 :
We booked a family room with a city view - all confirmed and booked in advance at over £250. On arrival - without even saying a word, the check in clerk gave us the room key Minus 1005 - a room in the basement, with.
01/11/2018
Rated 4 out of 5 :
We stayed here for one night as we were attending a gig at the Royal Albert Hall. Location wise, the hotel is in a superb location. It's just down the road from Hyde Park and the Royal Albert Hall. The staff were nice. The room.
30/10/2018
Rated 5 out of 5 :
I had a wonderful experience at this hotel close to Imperial College in Queen's Gate. Its a quintessential London city hotel - cosy, functional, comfortable and central with great service and all the practical amenities you need.
27/10/2018
Rated 3 out of 5 :
Good things about this hotel: nice staff; convenient location for rah, museums, Knightsbridge; reasonably priced bar and meals; fruit basket and chocolates left for us with a note from the manager, which is a really lovely touch and made us feel very welcome; room was.
25/10/2018
Rated 5 out of 5 :
I just wanted to give a a huge shout out to Marta and the wonderful staff at the hotel for their kindness and help with what was a difficult situation. I was due to attend a concert/convention tomorrow and had booked to fly over from.
22/10/2018
Rated 5 out of 5 :
The hotel stay was part of a package. I cannot say if its worth the price we paid or not. Neighbourhood around is very nice, and numerous food places nearby. Rooms are acceptable to euro standards. Brunch came with and was tasty and plentiful. Nice.
22/10/2018
Rated 4 out of 5 :
We had an event at the Royal Geographic society, which is one block away from the Albert Hall. The Queen's Gate Hotel offered the best price/quality accommodation within walking distance from that venue. Rooms are not too big, but nice and modern. Breakfast is very.
20/10/2018
Rated 4 out of 5 :
Great location in south Kensington a stones throw from Hyde Park. Reasonable decor though a little austere. Friendly service. Breakfast buffet is just ok, nothing to write home about. Reasonable value for money in south Ken.
19/10/2018
Rated 3.8 out of 5 :
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19/10/2018
Rated 4.0 out of 5 :
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18/10/2018
Rated 4 out of 5 :
I stayed here for a few days while on business travel. Friendly staff, clean rooms, good WiFi and walking distance to the tube. A good spot for holiday travel as well, close to museums and Hyde Park.
Milesfaster.co.uk customer reviews ↓
2006: NAME CHANGED TO ABBA QUEENS GATE HOTEL FROM QUEENS GATE CONCORDE HOTEL Rating out of 10: 9
Date stayed: November 2005
review: our time at the concorde hotel was great,although we had a bereavement in the family and had to re arrange our stay the staff was excellent ,they were very helpful and pleasant at all times nothing was a problem to them,the room had everything you needed and could not fault it in any way,it was very clean,lovely and warm. Once again a big thank you to the staff for making our stay in London a one to remember.we certainly will be using your hotel again.
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