Abba Queens Gate Hotel
Home Contact Us
SEARCH LONDON BY:
London Hotels A-Z Postcode Landmark/ Area London Hotels Map Tube/Train Station Star Rating London Chains Trending
TYPE
Budget Hotels Central London Hotels Apartments Boutique Hotels Hip Hotels Family Rooms (5+)
AIRPORTS
Heathrow Hotels Gatwick Hotels Stansted Hotels Luton Hotels London City Airport
TOP RATED
Tripadvisor Top 30 Award Winners
ALSO..
Hotel History London Guide/ Pictures

Customer Reviews For The Queens Gate Hotel


Address: 31-34 Queen's Gate, London, England, UK, SW7 5JA
This hotel has averaged a score of 4.1 out of 5 by 3043 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 1700 reviews)
>>>Tripadvisor (ranked 347 of 1132 for Hotels in London and rated 4 out of 5 from 1301 reviews)

28/09/2019
Rated 4.6 out of 5 :
Liked: Guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/09/2019
Rated 4.2 out of 5 :
Liked: Guest did not comment for this item.
Disliked: Guest did not comment for this item.
26/09/2019
Rated 3.6 out of 5 :
Liked: Guest did not comment for this item.
Disliked: Guest did not comment for this item.
24/09/2019
Rated 4.8 out of 5 :
Liked: Guest did not comment for this item.
Disliked: Guest did not comment for this item.
11/09/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
11/09/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/09/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/09/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/09/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
04/09/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
03/09/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/09/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
29/08/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
23/08/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
23/08/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/08/2019
Rated 5 out of 5 :
Dear pattih369,\n\nThank you so much for your recent stay with us. I was glad to read your comments on your amazing journey which you have made the maxim during your stay with us. Our hotel location is one of the best in town as we hear this a lot on how easy it is to get round London with in walking distance or a short taxi ride to many tourist destinations. We all look forward in having you back once again and have a amazing time.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
18/08/2019
Rated 5 out of 5 :
Dear DMAH2014,\n\nThank you so much for your amazing feedback. I was glad that you had a lovely time and I trust you had a amazing evening at the Proms which most of our guest did share some lovely feedback. I have shared your lovely sweet words on my amazing staff specially Vangelis and Dimitru from the bar who was so excited to see your comments. Looking forward for your next trip back with us son.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
14/08/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
13/08/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/08/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/08/2019
Rated 4 out of 5 :
Dear Frank V,\n\nThank you so much for that perfect five star rating which is lovely to read your feedback and about our lovely staff specially Dalia, May and email which I have shared your comments with them. We would love to have you back son.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
29/07/2019
Rated 4 out of 5 :
Dear AK999111,\n\nThank you so much for that amazing feedback about your parents recent stay with us. I was glad that Leila and her team was able to make their stay very special by offering a complimentary room upgrade and the little touches which had been sent to their room. I have shared your lovely feedback to Leila and her team who was so happy to read your lovey comments about them. Thank you so much for highly recommending us and looking forward in having you and your parents back son. \n\nKind Regards\nShane Van Sanden\nOperations Manager.
27/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/07/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/07/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/07/2019
Rated 4 out of 5 :
Dear SteveandKarenUK,\n\nThank you so much for sharing your recent stay with us and I was happy to see that your did enjoy your stay with us and finding a room near your friends which Theodora has once again gone the extra mile to make sure our guest has the best customer service. I have shared your lovely feedback with our staff and specially Theodora who was so happy to read your comments. Looking forward for your next trip back son.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
15/07/2019
Rated 4 out of 5 :
Dear RJarvisCapeTown,\n\nThank you so much for your feedback which I was glad to see that you had great time. Glad to see that our staff friendliness and hospitality was incredible which is amazing to hear specially Eva who is currently doing her internship with us and that clearly shows that she has leaned a lot from what we have been teaching her so far and I am so pleased to see that she is doing a great job. Thank you so much for your feedback on the eggs which should be cooked freshly which we shall be looking at in the future however happy to see that rest of the breakfast was good. Looking forward for your next trip back once again. \n\nKind Regards\nShane Van Sanden\nOperations Manager.
14/07/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
13/07/2019
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/07/2019
Rated 4 out of 5 :
Dear Midlifemike01,\n\nThank you so much for your recent stay with us and sharing your feedback, I was sad to read that you did feel like our hotel was not more than a three star hotel which was something that I was very concern about your comments with our bar food been cold, tasteless and our breakfast been average for your standard. My sincere apologies for the down falls on this as we have received many positive feedback on our food and been excellent and our choice of breakfast we offer our guest compare to many hotels around our area I believe we have one of the best food around. however I shall be speak to my team on this to make sure if a guest is not happy with the good we should try and make it right for them always.\n\nFurthermore about the room which I do agree we' re currently having new furniture placed in all our rooms and adding new wall paper which will give it a new touch which will be eventually going a head in the coming months head. \n\nOn a positive note happy to see that our staff had steeped up to our standards with excellent service which I am happy to see. I do trust you had a lovely time at the RAH which is only a five minute walk away from our hotel. I do hope that you will give us an second chance to prove that we our an excellent four star boutique hotel that provides genuine hospitality.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
09/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/07/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/07/2019
Rated 4 out of 5 :
Dear KatSnJerH,\n\nThank you so much for your lovey feedback. It was my pleasure to make sure you had a lovely time and feel comfortable with our amazing service we offer our lovely guest. I was was happy see that our front office team was accommodating which I am so proud to have such an amazing team to work with. \n\nI would love to see you back son and Thank you so much for recommending us. \n\nKind Regards\nShane Van Sanden (Sri Lankan)\nOperations Manager.
07/07/2019
Rated 4 out of 5 :
Dear HappyFollower,\n\nI would first like to wish your husband a belated Happy birthday and great to hear that our staff had made your stay wonderful. I have shared your feedback about our lovely staff specially Vangelis no surprise there as he always goes the extra mile to make sure our lovely guest has a wonderful stay with us. I would suggest to book in advance to have much more better rate as some of the months depending what is on in London it can be a bit more than average. I trust you will be back once again and have a great time. \n\nKind Regards\nShane Van Sanden\nOperations Manager.
04/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
04/07/2019
Rated 4 out of 5 :
Dear Dawnmays,\n\nThank you so much for sharing your feedback which was nice to see that you did have a lovely time and that our bartender was very friendly and our neat drinks which our guest to talk about. indeed our location is one of the best around which is much more east to get around. \n\nThank you so much and looking forward for your next trip back. \n\nShane Van Sanden\nOperations Manager \n.
03/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
03/07/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/07/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/07/2019
Rated 4 out of 5 :
Dear 201RoseD,\n\nThank you so much for your feedback and I was happy to see that our reception team and porters was excellent in helping to have your bags stored. I am really sorry if you had been disappointed with your room on the lower ground yes it may be a bit gloomy however our lower ground rooms comes in very good size bigger rooms with high ceilings that only things is it'does not give much day light which I do understand your feedback. \n\nIt was sad to see that our Housekeeping team had not serviced your which I have spoken to our Housekeeping manager on this to make sure we always look after our lovely guest and to have a nice clean room ready which they do however on this occasion they have failed which we will be adding more training to all staff to avoid such service. \n\nI was happy to read that you did like our location and our breakfast options which we hear most of the time. Thank you so much for your kind feedback and looking forward for your next trip back. \n\nKind Regards\nShane Van Sanden\nOperations Manager \n.
02/07/2019
Rated 4 out of 5 :
Dear Mini_monkey,\n\nWe regret that we were not able to provide you with the quality of service you deserve during your recent stay. \n\nWe strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. I was very sorry to learn that you were not satisfied with your stay and must offer my apologies for any failings in service. \n\nI can imagine that our inability not having your room ready on time and that you had to wait for more than 20 minutes and that you did not feel that it was up to your satisfaction. I have taken all you feedback with regards to your room and we will be definitely looking at this and during our next refurbishment we will try our best to have them fixed. \n\nI see that you had mentioned that our breakfast restaurant room looked like a canteen which I was very sad since we have added more lighting and added more food items for our guest to enjoy and feel more comfortable This is the only space we do have to accommodate many guest at once to have breakfast with out queuing. we always try our level best to make our guest feel more happy and with limited space we had to have our breakfast room on the lower ground. I was surprised to hear that our scramble eggs which I am happy to inform you that we do not serve powdered eggs I have have double checked this and Our head chef has confirmed that we always use high quality products and the eggs are 100% pasteurised which is a certified as due to health and safety regulations its our best concern to have the best products to serve our guest and have good value for their money.\n\nI am very sorry that you had been asked to pay for the complimentary water and the beers which was not belonging to you. this was due to an human error and my sincere apologies for this mistake which I have spoken to the team on this. \n \n\nI hope you can forgive this inconvenience and not let it stop you from staying with us in the future. Please do contact me direct and I would make sure you have a great time. \n\nKind Regards\nShane Van Sanden\nOperations Manager \n.
01/07/2019
Rated 4 out of 5 :
Dear TiredOldWoman,\n\nThank you so much for your lovely feedback about your recent stay with us. I was glad to to that you did find our staff friendly and also our amazing breakfast which we hear a lot about what we have to offer. I do understand your feedback about the bathtub which we our already have in place for our next refurbishment to make sure our gust to have a comfortable bath with no hassle. I so sorry that we could not have the two rooms next to each other which we always try our best however this is always subject to availability. Thank you so much for your understanding and Thank you for recommending us. Looking forward for your next trip back.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
30/06/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
30/06/2019
Rated 4 out of 5 :
Dear Lweeze,\n\nI would like to Thank you so much for your feedback and sharing your recent stay with us. I was glad to see that you overall you did like our hotel and that you will be back once again. I was happy to read your feedback on our staff and also our breakfast options which we have added more items which we want our guest to enjoy their breakfast and have good value for your money. I have taken a note on all your feedback with the room which we will be looking at during our refurbishment which we have already added new furniture in all rooms and more to come. we do have sewing kits & shoe shine and a small array of vanity product which we provide if a guest do request them. \n\nThank you so much once again and looking forward for your next trip back son.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
28/06/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/06/2019
Rated 4 out of 5 :
Dear Debbie,\n\nThank you so much for your amazing feedback. I was happy to see that you found our staff and location to your liking which is great to hear and yes been in central London it can be fast pace which we are very lucky to have such an amazing location. Happy to read that you liked our breakfast options which is always great to have before you start your day. I have taken your feedback about the tub which I do understand your in convince due to the height which we shall be looking at during our next refurbishment. Looking forward for your next trip back son.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
27/06/2019
Rated 4 out of 5 :
Dear Lady_Beancounter,\n\nThank you so much for sharing your recent stay with us. I was happy to read your feedback about our location and staff which is always nice to see that our staff has done what they have been thought.I have shared your feedback with all my staff and we all look forward in having back son. Thank you so much for your business.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
26/06/2019
Rated 4 out of 5 :
Dear Kathylee,\n\nI am the Operations Manager here at the Queen's Gate Hotel. It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately.\n\nI can imagine that our inability to accommodate you with a nice family bedroom you booked started your stay with us on the wrong foot. But I hope you and your family did understand that we had been fully booked to have and that my reception team was unable to move you to a higher floor. It was sad to see that you did not like due to the fact our lower ground rooms do come in very good size and very high ceilings but I do understand your disappointment which I can only say I am so sorry.\n\nI have also seen your feedback about the bathroom smell which I have addressed this to our Maintenance team to looked at and have this resolved quickly as possible. I shall check with our housekeeping about the lamps in your room which should have been there and I see that you had not been happy about our restaurant location due to the fact it been on the lower ground floor. Unfortunately we do not have any extra space above to have a larger breakfast area for our guest not having to queue for breakfast like other hotels do. due to the fact the building been a grade two listed there is lot of of limitations that applies which indeed makes it difficult. On the note of having to get your own drinks which you may have felt it was an in convince for your and not good value for your money was sad to read since we offer one of the best breakfasts around this area for a very good value and friendly service was a disappointment that we have failed you on this occasion.\n\nI shall be speaking to all staff and management team about your feedback and learn from our mistakes and keep on improving that we do provide excellent customer service at all times. \n \nI hope you can forgive this inconvenience and not let it stop you from staying with us in the future. Please do not hesitate to contact myself direct if you do change your mind. \n\nSincerely\nShane Van Sanden\nOperations Manager.
25/06/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/06/2019
Rated 4 out of 5 :
Dear Matars_Z\n\nThank you so much for your amazing feedback and sharing your recent stay. I was glad to see that you liked our rooms with is indeed very beautiful and with the high ceilings and large windows it does give a great feeling. \n\nI see that you did like our location which most of our guest keep letting us know and also about our nice staff. which I am very proud of working with.\n\nThank you so much for your kind words and looking forward for your next trip back.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
25/06/2019
Rated 4 out of 5 :
Dear Mr. Richard G,\n\nThank you so much for your amazing feedback. we had been so delighted to read your lovely words about our hotel and our amazing staff. I see that Vangelis has once again gone the extra mile to make sure that our guest feel so happy to come back and have a wonderful time with us. we love having you stay with us and having you enjoy your stay as always.\n\nThank you so much. \n\nKind Regards\nShane Van Sanden\nOperations Manager.
24/06/2019
Rated 4 out of 5 :
Dear Anita C,\n\nI regret that we were not able to provide you with the quality of service you deserve during your recent stay. \n\nWe strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. I was very sorry to learn that you were not satisfied with your stay and must offer my apologies for any failings in service. \n\nI do understand your disappointment with your room on the lower ground floor which some guest to prefer them due to the fact the rooms been much more bigger and with high ceiling. however I do understand that it does not give much light which does make your room a bit more dark. I was more disappointed to see that the receptionist who had checked in was not that friendly which I have spoken to my Reception Manager to have a retraining done on customer service to the staff member.\n\nOn a positive note I was glad to did like our breakfast options and the friendly service at the breakfast room which was nice to hear and also the duty manager been professional and apologetic. \n\nI am happy to inform you that we're currently doing an refurbishment in our rooms which we have already placed some new furniture and also a new telephone system and there is more to come in the near months ahead. \n\nI do hope that you will give us an second chance to prove that we always provide the best customer service and comfort to our guest. \n\nThank you once again. \n\nKind Regards \nShane Van Sanden\nOperations Manager \n.
22/06/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/06/2019
Rated 4 out of 5 :
Dear Angela K,\n\nThank you so much for your amazing feedback and I was so delighted to read your comments about our hotel and our service specially about Ya Ya. He is indeed very helpful and always goes the extra mile to make sure our guest has the best experience. We all look forward in having you back son.\n\nKind Regards\nShane Van Sanden\nOperations Manager.
21/06/2019
Rated 4 out of 5 :
Dear Noodles982,\n\nThank you so much for your amazing feedback and rating which I was glad to see and read your lovely feedback about our hotel and staff specially Luis, Dimitri and Madelina. I shall be sharing your amazing feedback and looking forward in having you back once again son. \n\nKind Regards\nShane Van Sanden\nOperations Manager.
Milesfaster.co.uk customer reviews ↓
2006: NAME CHANGED TO ABBA QUEENS GATE HOTEL FROM QUEENS GATE CONCORDE HOTEL Rating out of 10: 9
Date stayed: November 2005
review: our time at the concorde hotel was great,although we had a bereavement in the family and had to re arrange our stay the staff was excellent ,they were very helpful and pleasant at all times nothing was a problem to them,the room had everything you needed and could not fault it in any way,it was very clean,lovely and warm. Once again a big thank you to the staff for making our stay in London a one to remember.we certainly will be using your hotel again.
Privacy Policy
Copyright © 2002 Milesfaster.co.uk All Rights Reserved