Abbey Hotel
Home Contact Us
SEARCH LONDON BY:
London Hotels A-Z Postcode Landmark/ Area London Hotels Map Tube/Train Station Star Rating London Chains Trending
TYPE
Budget Hotels Central London Hotels Apartments Boutique Hotels Hip Hotels Family Rooms (5+)
AIRPORTS
Heathrow Hotels Gatwick Hotels Stansted Hotels Luton Hotels London City Airport
TOP RATED
Tripadvisor Top 30 Award Winners
ALSO..
Hotel History London Guide/ Pictures

Customer Reviews For The Abbey Hotel


Address: 3 wood lane, shepherds bush, London, England, UK, W12 7DP
This hotel has averaged a score of 3.3 out of 5 by 727 past guests
>>>Booking.com (average customer rating 3.6 out of 5 from 615 reviews)
>>>Tripadvisor (ranked 906 of 1134 for Hotels in London and rated 3 out of 5 from 126 reviews)

09/09/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
05/09/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/09/2019
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/08/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
23/08/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/08/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/08/2019
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
11/08/2019
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/08/2019
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
30/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/07/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/07/2019
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
15/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/07/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/07/2019
Rated 3.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
04/07/2019
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
23/06/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/06/2019
Rated 3.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/06/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/06/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/06/2019
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/06/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/06/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
29/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
13/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
03/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
29/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
31/03/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/03/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
26/03/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
23/03/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
15/03/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
11/03/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
24/02/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/01/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/01/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/12/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/12/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
13/12/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/12/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/12/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
04/12/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/12/2018
Rated 1 out of 5 :
Pros - Friendly staff Cons - Room was dirty (specially the carpet, simply disgusting) - Tiny room - Terrible bed - Only one croissant? Really? Breakfast options are very poor - Stairs only - Reception not open 24h.
28/11/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
05/11/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/11/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
31/10/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/11/2018
Rated 1 out of 5 :
Hotel seems lively when you first arrive, reception is nice, then we were taken to room 3, smelt damp, but husband hates to complain and curtains don't fit the window. Second night when we were leaving in the morning I started coming up in lumps.
15/10/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/10/2018
Rated 2.9 out of 5 :
Liked: Location for west field and shepherds Bush empire was amazing and bed comfortable.
Disliked: No communication about hotel when arrived just given key. Breakfast was painfully slow and unorganised for an offering that was tea toast eggs or croissant and you had to ask what there was as no clue in the room, , reception shut at 10am so where do I put my room key for check out, left it with the breakfast guy.
03/10/2018
Rated 4.4 out of 5 :
Liked: Really pleased with the stay bed and pillows were great, staff lovely location amazing. Will be back!
Disliked: Guest did not comment for this item.
30/09/2018
Liked: The staff were so lovely and friendly! 10/10 would stay there again.
Disliked: Guest did not comment for this item.
30/09/2018
Liked: Great location. Clean and comfortable with friendly staff
Disliked: Guest did not comment for this item.
28/09/2018
Liked: Helpful staff. Clean. Tidy.
Disliked: Stairs a little bit steep to breakfast room.
28/09/2018
Liked: Sadly l had to leave very early, so l couldn, t have breakfast.
Disliked: Guest did not comment for this item.
25/09/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
24/09/2018
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/09/2018
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
15/09/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/09/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/08/2018
Rated 3.8 out of 5 :
Liked: Simple room with no air conditioning. The ground floor room I was offered was very claustrophobic as no window to the outside and it was extremely stuffy and hot but thankfully the manager changed me to a room with window and I was happy with this. Very simple help yourself breakfast
Disliked: Guest did not comment for this item.
16/08/2018
Rated 4.0 out of 5 :
Liked: Ideal location, 15 minutes walk to Olympia for an event. Close to underground, and across from a huge shopping centre. Jamie's Italian for a nice meal, Five Guys for a quick burger, Gregg's for a sausage roll! Friendly helpful staff, and the best pillow I've ever had!
Disliked: Breakfast is nice but limited to cereal, toast and croissants.
09/08/2018
Rated 3.6 out of 5 :
Liked: Despite being on the main road, the location is right across from Westfield which is very handy.
Disliked: No air conditioning and a poor working fan was provided.
05/08/2018
Rated 3.6 out of 5 :
Liked: Good Wi-Fi Great location to Hammersmith Appollo
Disliked: Walls are paper thin. Can hear every conversation in next room
02/08/2018
Rated 2.9 out of 5 :
Liked: The location is brilliant and the guy that greeted us to check us in was very polite
Disliked: The room was very dark as the tiny windows don't let much light in and they have a netting on them which is hard to open. At breakfast we were offered toast but nothing else which was very disappointing and the guy that was serving breakfast seemed very miserable. In the room there was a kettle with milk and sugar, no coffee and one used dried up tea bag which again was very disappointing!
16/07/2018
Rated 3.8 out of 5 :
Liked: good value for what I paid for
Disliked: An air condition is needed
15/07/2018
Rated 3.8 out of 5 :
Liked: The hotel management was very accommodating as they provided us our room even though it was 2 hours before check-in. Every staff member was very friendly and all very helpful with whatever request we made. The hotel is near all amenities which makes life much easier.
Disliked: The rooms are a bit small with bathroom so small one can't even turn. Breakfast was just plain toasted bread, surely they can do better than that.
12/07/2018
Rated 4.0 out of 5 :
Liked: The bed was comfortable.
Disliked: The tea bags were not in a sealed container and were left open.
06/07/2018
Rated 3.2 out of 5 :
Liked: Convenient
Disliked: Very basic
02/07/2018
Rated 4.2 out of 5 :
Liked: Very ok place for the money. Will stay again.
Disliked: Guest did not comment for this item.
27/06/2018
Rated 2 out of 5 :
Don't stop here if you want any sleep. And that's just the noise from the staff at night. Diabolical. All you can hear is the staff running up and down a metal stair case, chanting god knows what, basically having a midnight get together in.
24/06/2018
Rated 2.9 out of 5 :
Liked: Location and price were ok. Parking available nearby at Westfield for best rates possible, 6£/ 24 h when you subscribe online.
Disliked: Receptionist was not at the desk when we arrived, other people were waiting for half an hour to check in but no one came until we've called using the number the website provided. We had to check out early in the morning at 7 o'clock, breakfast not available at that time. Room desperately in need of a refurbishment.
21/06/2018
Rated 2.9 out of 5 :
Liked: The room was small, but clean and was just fine for a quick overnight stay in London.
Disliked: No one was at the front desk when I arrived for my stay and the front door was locked. I had to call and the person who arrived, had apparently been out shopping. When I left to check out the next morning, once again, no one was at the front desk.
10/06/2018
Rated 1 out of 5 :
Shortly, this is stinky, very dirty, noisy hotel. Receptionist is never on reception. If you come and see closed doors don't be surprise. Moreover I didn't have water 3 days not cold nor hot. Staff and owner refused to give another room or return money.
01/06/2018
Rated 3.8 out of 5 :
Liked: Basic hotel and great value for money as a base for a day or two to visit London. Easy location just opposite entrance to Westfield Shoppping centre (24hr parking in Westfield for £8). Clean comfortable bed, hot shower.
Disliked: Room small and facilities basic, not much choice for breakfast. But has what you need for a value for money stay.
29/05/2018
Rated 4 out of 5 :
Situated really close to all the shops, tube stations and the 02. Reasonable rates. Super clean and comfortable although the room was not very big. Staff were very helpful with helping me too. Highly recommended.
28/05/2018
Rated 3.8 out of 5 :
Liked: good location for us. Close to tube and shopping
Disliked: Guest did not comment for this item.
28/05/2018
Rated 4.0 out of 5 :
Liked: Room was ok, beds comfortable. Breakfast was simple but pleasant. Cereal, toast, tea coffee, oj but friendly staff at breakfast.
Disliked: Stayed two nights, no cleaning done, therefore had to go to breakfast room for toilet paper on 2nd morning.
25/05/2018
Rated 3.8 out of 5 :
Liked: Breakfast. A little unconventional but essentially good, toast, scrambled eggs, hot croissant, coffee.
Disliked: No one to access the hotel to check in. Had to phone the number on booking form, fortunately I had this, which eventually produced the receptionist from the nearby shopping centre. At least there should have been a note on the outside door giving the phone number. Staff then very pleasant and helpful.
20/05/2018
Rated 4.2 out of 5 :
Liked: Nice hotel, better than some of the reviews I read.
Disliked: No milk in the room. Pillows were rock hard.
17/05/2018
Rated 3.8 out of 5 :
Liked: location and fried eggs in the morning by a friendly gentleman
Disliked: The rooms are really small, but hey it was cheap
15/05/2018
Rated 3.2 out of 5 :
Liked: Great location near Westfield, and multiple underground stations (Wood Lane, White City, Shepherds Bush, Shepherds Bush Market).
Disliked: Reception was unmanned throughout my stay (or at least on the 5 to 6 occasions I went down with a query) and nobody came when I rang the bell. Noisy room - both from road traffic and neighbours in the building next door playing loud music until late.
14/05/2018
Rated 3.6 out of 5 :
Liked: It was well situated for our evening out
Disliked: Our room had been smoked in previously so had an unpleasant smell
12/05/2018
Rated 4.0 out of 5 :
Liked: Convenient for overnight stay.
Disliked: Bathroom accessories a bit mean. Stairs steep and narrow.
28/04/2018
Rated 4.2 out of 5 :
Liked: The bathroom was better than expected; memory foam mattress instead of spring; and the room, while small, was pleasant.
Disliked: The mattress for the bed was at a slant for some reason and so I had to wedge it up to be able to fall asleep. I doubt all rooms are like this however as they appear to be memory foam.
24/04/2018
Rated 3.6 out of 5 :
Liked: Good size single beds and it was nice that this was true to request. Very often go away for girlie weekends and the triple room means double bed and a child's single. Well done Very good for local shops and if you do not find somewhere good to eat in the evening then you are very fussy!
Disliked: Didn't know what was available for breakfast, therefore had very little and went away hungry.
23/04/2018
Rated 4 out of 5 :
This is definitely a 3 star hotel and you get what you pay for. We wanted somewhere close to Westfield and this is probably the nearest hotel so 5 stars for that. Basic facilities and we were lucky to have a rear bedroom on the.
13/04/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/04/2018
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/02/2018
Rated 3.6 out of 5 :
Liked: No one around when we checked out at 7am. No idea what time breakfast was supposed to be as no information on booking or in room. Didn't get breakfast which was supposed to be included in room price. No sign of any staff when we left.
10/02/2018
Rated 3.8 out of 5 :
Liked: I felt as if I was the only guest. The staff were very attentive and friendly. It was just in the right location. I felt that I had entered another world. I know that I was in London but the hotel was a converted terraced house, my room was small, the stairs were narrow and the covering on my bed kept tripping me up.
23/01/2018
Rated 1 out of 5 :
My wife and I were sent to the first floor front room. I was disappointed at the room overall and the windows weren't installed properly as the noise was very loud from the traffic. I knew I would have a problem sleeping so I requested.
01/01/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item. Breakfast attendant to give us croissants and eggs. A selection of cereal would have been nice.
29/12/2017
Rated 2.9 out of 5 :
Liked: RoomRoom was okay and modernish.
Disliked: Service was not acceptable. Talking to relatives and local friends were more important than delivering customer service. Receptionist was not helpful and kept telling ambiguous comments about my wife.
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 
Date stayed:
review:
Privacy Policy
Copyright © 2002 Milesfaster.co.uk All Rights Reserved