Ambassadors Hotel - Bloomsbury
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Customer Reviews For The Ambassadors Hotel Bloomsbury


Address: 12 Upper Woburn Place, Bloomsbury, London, England, UK, WC1H OHX
This hotel has averaged a score of 3.7 out of 5 by 4301 past guests
>>>Booking.com (average customer rating 3.9 out of 5 from 1829 reviews)
>>>Tripadvisor (ranked 596 of 1132 for Hotels in London and rated 3.5 out of 5 from 2461 reviews)

01/10/2019
Rated 3.6 out of 5 :
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29/09/2019
Rated 4.0 out of 5 :
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29/09/2019
Rated 4.2 out of 5 :
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25/09/2019
Rated 4.2 out of 5 :
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24/09/2019
Rated 3.6 out of 5 :
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19/09/2019
Rated 4.0 out of 5 :
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15/09/2019
Rated 3.6 out of 5 :
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09/09/2019
Rated 4.4 out of 5 :
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09/09/2019
Rated 4.2 out of 5 :
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08/09/2019
Rated 3.8 out of 5 :
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08/09/2019
Rated 3.4 out of 5 :
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06/09/2019
Rated 4.4 out of 5 :
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05/09/2019
Rated 4.2 out of 5 :
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01/09/2019
Rated 4.4 out of 5 :
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29/08/2019
Rated 4.4 out of 5 :
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26/08/2019
Rated 3.8 out of 5 :
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25/08/2019
Rated 4.2 out of 5 :
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23/08/2019
Rated 4.6 out of 5 :
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22/08/2019
Rated 3.4 out of 5 :
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21/08/2019
Rated 4.0 out of 5 :
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14/08/2019
Rated 4.0 out of 5 :
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14/08/2019
Rated 3.6 out of 5 :
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12/08/2019
Rated 4.4 out of 5 :
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12/08/2019
Rated 4.6 out of 5 :
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11/08/2019
Rated 4.6 out of 5 :
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09/08/2019
Rated 3.8 out of 5 :
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08/08/2019
Rated 3.6 out of 5 :
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08/08/2019
Rated 4.4 out of 5 :
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05/08/2019
Rated 3.8 out of 5 :
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05/08/2019
Rated 4.4 out of 5 :
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03/08/2019
Rated 4.6 out of 5 :
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02/08/2019
Rated 4 out of 5 :
Dear AbMtnGirl, \n\nThank you for taking time to review your recent stay with us and I am sorry that the hotel was not to your satisfaction. From reading your comments it seems that you stayed in one of our mobility access rooms. We have one on each floor for guests who may require a wheelchair for example. These rooms are designed to be accessible for these guests. I do apologise for there being confusion with the pull chord and I will remind the late team that sometimes this chord is pulled. \n\nPlease be assured that the way you booked (through Hotwire) had no influence on the room you were allocated. Similarly your attire and carrying a backpack would have no influence either and I do apologise greatly if you felt this. I will speak to the team and check we do maintain our professional service to all who wish to stay with us. \nI hope all is well and if I can offer any further assistance, please just let me know. \nKind regards\nDavid\n\n.
31/07/2019
Rated 4.4 out of 5 :
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31/07/2019
Rated 4.6 out of 5 :
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30/07/2019
Rated 4 out of 5 :
Dear Garry S\n\nThank you for staying with us at our hotel. We appreciate your candid review of our property. \n\nI offer my sincerest apologies for the less than satisfactory experience that you had at our property on this occasion. I understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. \n\nNew perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis.\n\nWe very much take pride in our hospitality principles and we were undoubtedly disappointed after learning about your experience. Needless to say, customer feedback is vital to our operations and we are most grateful for the effort you have made to share your observations. Please allow me to reassure you that the hotel will use your comments to improve future services. \n\nWe highly value your patronage and genuinely hope you will afford us the opportunity look forward to welcoming you back son. \n\nKind regards, \n\nImran\nFront Office Manager.
29/07/2019
Rated 3.6 out of 5 :
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29/07/2019
Rated 3.8 out of 5 :
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29/07/2019
Rated 4 out of 5 :
Dear Maccamarsh\n\nThank you for taking the time to leave a feedback after your recent stay with us. \n\nWe appreciate your valuable comments and will consider these when next upgrading our bedrooms.\n\nI do hope to have the pleasure of welcoming you back again very son.\n\nKind regards, \n\nImran\nFront Office Manager\n\n.
28/07/2019
Rated 3.4 out of 5 :
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27/07/2019
Rated 4 out of 5 :
Dear Simonlovesleigh, \nThank you for taking the time to leave a feedback after your recent stay with us. I am sorry you did not feel you had value in your stay and I can only assure you that the rooms would have been competitively priced for the area at that time. It was also disappointing to note that your request for adjacent rooms was not possible. Ordinarily we do try our utmost to fulfill our guest requests and I apologise that it did not take place on this occasion. \n\nI hope all is well and if I can offer any further assistance, please just let me know. \n\nKind regards\nDavid.
26/07/2019
Rated 4 out of 5 :
Dear trudy c, \n\nThank you for taking the time to leave a feedback after your recent stay with us. I will pass on your comments so that they may be considered next time the bathrooms are refurbished. I will also pass on your comments to the food and beverage team and I apologise for your experience. It is not at all what we strive for here at Ambassadors Bloomsbury. \n\nI hope all is well and if I can offer any further assistance please just let me know. \n\nKind regards\nDavid.
26/07/2019
Rated 4 out of 5 :
Dear 403wayneb, \n\nThank you for taking the time to review your recent stay with us. I am sorry to read that you did not enjoy the breakfast.\n\nI hope all is well and if I can offer any further assistance, please just let me know. \n\nKind regards\nDavid\n\n.
25/07/2019
Rated 4 out of 5 :
Dear Pegwelltraveller\n\nThank you for taking the time to leave a feedback after your recent stay with us. \n\nI was delighted to read that you enjoyed the hotels facilities and the service from the hotel team. We appreciate your valuable comments and will consider these when next upgrading our Bar.\n.\nI do hope to have the pleasure of welcoming you back again very son.\n\nKind regards, \n\nImran\nFront Office Manager\n.
24/07/2019
Rated 4.2 out of 5 :
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22/07/2019
Rated 4.0 out of 5 :
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19/07/2019
Rated 3.6 out of 5 :
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19/07/2019
Rated 3.8 out of 5 :
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14/07/2019
Rated 4 out of 5 :
Dear JanmE5566hr\n\nThank you for staying with us at our hotel. We appreciate your candid review of our property.\n \nI offer my sincerest apologies for the less than satisfactory experience that you had at our property on this occasion. I understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. \n\nNew perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis.\n\nWe very much take pride in our hospitality principles and we were undoubtedly disappointed after learning about your experience. Needless to say, customer feedback is vital to our operations and we are most grateful for the effort you have made to share your observations. Please allow me to reassure you that the hotel will use your comments to improve future services. \n\nWe highly value your patronage and genuinely hope you will afford us the opportunity look forward to welcoming you back son. \n\nKind regards, \n\nImran\nFront Office Manager.
07/07/2019
Rated 4.6 out of 5 :
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05/07/2019
Rated 4 out of 5 :
Dear peterbS4294ds\n\nI was delighted to read that you enjoyed the hotels facilities and the service from the hotel team who work hard to provide the high standards of hospitality you experienced. I have shared your review with the team.\n\nPlease do stay with us again when you are next planning a re-visit to London and I would be delighted to assist you with a reservation. \n\nKind Regards\n\nImran\nFront Office Manager\n.
05/07/2019
Rated 4 out of 5 :
Dear mikebeenonthekop\n\nThank you for taking the time to leave a feedback after your recent stay with us. \n\nI am sorry to hear that you found the room numbers on the floor not convenient. While we have been told by guests before that it was much easier to locate rooms with this concept, we appreciate your valuable comments and will consider these when next upgrading our property. \n\nI do hope to have the pleasure of welcoming you back again very son.\n\nKind regards, \n\nImran\nFront Office Manager\n.
01/07/2019
Rated 4 out of 5 :
Dear danielledent84, \n\nThank you for your kind review and thank you for stating that we are nice and easy to find (we really are! ) and also close to the stations, Kings Cross, Euston, Euston Square. \nIt was nice to read you found the hotel to be clean and our staff helpful. I would also agree that our breakfast is excellent and very competitively priced (and please remember if you make a reservation direct with the hotel it is automatically included in your rate) \n\nWe would very much like to welcome you back to stay with us and if I can offer any further assistance, please just let me know. \n\nKind regards\nDavid\n.
30/06/2019
Rated 4 out of 5 :
Dear LynnmV9302qf\n\nThank you for taking the time to leave a feedback after your recent stay with us. \n\nOur team pride themselves on ensuring that all of our guests are well looked after and it is always lovely to see this being recognized. \n\nWe appreciate your valuable comments and will consider these when next upgrading our bedrooms.\n\nI do hope to have the pleasure of welcoming you back again very son.\n\nKind regards, \n\nImran\nFront Office Manager\n.
26/06/2019
Rated 4 out of 5 :
Dear Holidaysrus2008, \n\nThank you for your very kind review. It was particularly nice to read that you found our staff friendly and welcoming. \n\nIt was also nice to read that you would recommend Ambassadors Bloomsbury and we would be delighted to welcome you back to stay with us. \n\nI hope all is well and if I can offer any further assistance, please just let me know.\n\nKind regards\nDavid.
26/06/2019
Rated 4 out of 5 :
Dear Mark Shaw, \n\nThank you for your review and I am truly sorry for the issues you faced last Monday. As was explained we lost a whole section of the hotel last week and it did have a great effect on us and we had no choice but to ask some guests who had booked to stay here to actually stay nearby. I am very sorry that you were one of the guests affected. \nI am also sorry that this was not the extend of the issues, with the taxi driver then somehow not going to the correct property. We are complaining to this taxi company in turn.\n\nI would hope you would still consider us when making a future reservation and if you do please do contact me in advance. I can then hopefully find a way of improving your future stay with us. My email is dutymanager@ambassadors.co. United Kingdom\n\nIf I can offer any further assistance, please just let me know.\n\nKind regards\nDavid\n\n.
25/06/2019
Rated 4 out of 5 :
Dear doctortwilts\n\nThank you for writing a review about your recent stay at our hotel. \n\nWe appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. \n\nWe hope you\u2019ll stay with us again son and tell us what you think about our improvements.\n\nKind regards\n\nImran\t.
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