Amsterdam Hotel And Apartments
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Customer Reviews For The Amsterdam Hotel


Address: 7 Trebovir Road, Earl's Court, London, SW5 9LS
This hotel has averaged a score of 3.2 out of 5 by 2110 past guests
>>>Booking.com (average customer rating 2.9 out of 5 from 1344 reviews)
>>>Tripadvisor (ranked 748 of 1129 for Hotels in London and rated 3.5 out of 5 from 761 reviews)

29/09/2019
Rated 3.5 out of 5 :
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27/09/2019
Rated 2.7 out of 5 :
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23/09/2019
Rated 3.1 out of 5 :
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22/09/2019
Rated 2.3 out of 5 :
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20/09/2019
Rated 3.0 out of 5 :
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19/09/2019
Rated 2.3 out of 5 :
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02/09/2019
Rated 2.5 out of 5 :
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29/08/2019
Rated 3.1 out of 5 :
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24/08/2019
Rated 3.1 out of 5 :
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17/08/2019
Rated 2.5 out of 5 :
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16/08/2019
Rated 3.4 out of 5 :
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13/08/2019
Rated 2.7 out of 5 :
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08/08/2019
Rated 2.7 out of 5 :
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05/08/2019
Rated 2.9 out of 5 :
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03/08/2019
Rated 3.1 out of 5 :
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01/08/2019
Rated 3.4 out of 5 :
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24/07/2019
Rated 2.7 out of 5 :
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18/07/2019
Rated 3.6 out of 5 :
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18/07/2019
Rated 2.5 out of 5 :
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15/07/2019
Rated 2.5 out of 5 :
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08/07/2019
Rated 2.5 out of 5 :
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08/07/2019
Rated 3.1 out of 5 :
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04/07/2019
Rated 2.5 out of 5 :
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03/07/2019
Rated 1 out of 5 :
I never even made it to this disgrace of a hotel and am absolutely appalled at their service and that of booking.com. Booked on booking.com free cancellation up to 24 hours prior to stay. Saw some of the awful reviews and decided to cancel 4 weeks prior to my stay. 60 days later still without my refund. I\u2019ve rang the hotel the manager is very rude and couldn\u2019t care less. Booking.com have tried chasing but say it\u2019s been issued it hasn\u2019t. My bank is investigating. I understand things go wrong but it\u2019s clearly never been issued and the attitude of the manger at this hotel is disgusting.
03/07/2019
Rated 1 out of 5 :
I booked for two days to celebrate my birthday and they ruined it. When arrived he said that the couldn\u2019t offer a room because somebody who was the previous night refused to leave. And the only thing he could do was say sorry and that is it. The reception guy did not even offer himself to find a new accommodation but let us with luggage walking around on a busy London, asking to leave immediately. Such a tourist trap and totally rude guy.
02/07/2019
Rated 3.8 out of 5 :
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23/06/2019
Rated 2.7 out of 5 :
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19/06/2019
Rated 2.7 out of 5 :
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16/06/2019
Rated 2.7 out of 5 :
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12/06/2019
Rated 2.5 out of 5 :
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12/06/2019
Rated 2.7 out of 5 :
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06/06/2019
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05/06/2019
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03/06/2019
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30/05/2019
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29/05/2019
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25/05/2019
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22/05/2019
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20/05/2019
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17/05/2019
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14/05/2019
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14/05/2019
Rated 1 out of 5 :
Hi, \n\nI am highly disgusted by the state of this hotel, after seeing photos online it is nothing like them. We phone up 3 times last night and was told a manger would phone us back but this is yet still to happen, what a shambles this place is and a joke of staff and management. I will be reporting this hotel to the relevant organisation for welfare of guests, due to the state of the rooms and no one being on duty within the hotel. Considering I come from a hotel background myself as a manger this is appalling. \n\nI would like some for of contact from a manger as this is disgraceful and you should be ashamed. I would expect some compensation regarding our matters that have already been reported 3 times under my name, and even though it is clear someone has been today, it great to see that the only thing they achieved was making a bed. \n\nI expect to hear from you within the next few days, as I will take this matter further \n\nKind regards \n\nHollie quail.
13/05/2019
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12/05/2019
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06/05/2019
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04/05/2019
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02/05/2019
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01/05/2019
Rated 1 out of 5 :
Unfortunately I can't say I enjoyed my stay, \nMe and a friend arrived and was taken to a room without no furniture inside but a bed only.\nWe had to ask for a bin for our room. \nThere were no curtains so a bed sheet had covered the window veiw only to be a building site outside. Absolutely disgraceful when we came to sleep in our room, a cockroach was present and crawling around where the gaps of the skirting boards are and drafty from them.\nWe asked to see the manager and what time reception was open in the morning so we came back at 10.30am and still, no reception open or manager around. The cleaner said will be back at 11am or so ? \nThere was just an excuse from everyone working there. \nWould never come back to this mess or recommend to anyone \nDisappointing that the website hasn't mentioned the renovation, which I wouldn't of mind had it been stated.
30/04/2019
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29/04/2019
Rated 1 out of 5 :
Would not recommend this hotel at all! \nArrived with family including my 6 week old niece, the hotel is a building site, dangerous, mouldy damp smell, holes in the ceiling, wallpaper falling off the wall, not secure, told us they charge \u00A35 per 2 cases if room isn't ready, I located and opened the room they keep the cases so was clearly not secure especially when I learnt that my mum and dad had a homeless man enter the hotel and fall asleep outside their room, a lack of professionalism when complained, with a manager been \
29/04/2019
Rated 1 out of 5 :
Worst place I have ever stayed in my life! Mouldy walls, exposed carpet grippers, bedsheets put up as curtains, a horrible smell of damp, mould in the kettle. The whole place was filthy and to top it all off the we found a Homeless man sleeping in the corridor in front of my mum and dad's room. so the corridor smelt of urine and faeces! When we complained in the morning, they said \
14/04/2019
Rated 1 out of 5 :
After looking at the pictures and seeing the star ratings on Booking dot com we booked a room for the weekend as it was a reasonable price. \nbig huge mistake. \nArrived and were shown to the \u201Clast room available and it\u2019s the largest\u201D which was down a tight staircase to the \u201Cgarden\u201D level. Manager opened a key box attached to the wall, retrieved a key and opened our room. A bit dodgy to say the least but gave it the benefit of the doubt. \nWas told the WiFi is not great in Our room so he\u2019d leave the breakfast room open. \uD83E\udd14 Then he left. \nThen we started noticing the state of the room. Apparently there had been some water damage because there were parts of the ceiling missing plaster and with major water stains. Lights barely secured in the ceiling and the smoke alarm dangling. Wall paper missing in spots and lifting off in others. Looked in the bathroom- blank mould or mildew all over the shower and then tried to use the sink. The drain was not\u2019t properly attached and it drained straight onto the floor. \nI spoke to the \u201Cmanager\u201D at \u201Creception\u201D and was told basically sorry nothing I can do- last room. \nI was able to get him to agree that if I located another suitable lodging he would refund me in full. 20 minutes later we were en route to another hotel. I couldn\u2019t get my family out of there fast enough and didn\u2019t get to take pictures. Pictures I\u2019ve posted are directly from their website with notations of just some of the issues. \nI couldn\u2019t even bring myself to rate it the place was that bad but had to in order to submit this warning.
09/04/2019
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07/04/2019
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28/03/2019
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26/03/2019
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25/03/2019
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23/03/2019
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07/03/2019
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03/03/2019
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24/02/2019
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22/02/2019
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13/02/2019
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08/02/2019
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07/02/2019
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05/02/2019
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29/01/2019
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28/01/2019
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26/01/2019
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25/01/2019
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23/01/2019
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20/01/2019
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19/01/2019
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07/01/2019
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04/01/2019
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02/01/2019
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31/12/2018
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24/12/2018
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18/12/2018
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17/12/2018
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13/12/2018
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07/12/2018
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03/12/2018
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02/12/2018
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30/11/2018
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25/11/2018
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21/11/2018
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20/11/2018
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14/11/2018
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12/11/2018
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10/11/2018
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08/11/2018
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06/11/2018
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02/11/2018
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29/10/2018
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28/10/2018
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25/10/2018
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22/10/2018
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21/10/2018
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08/11/2018
Rated 5 out of 5 :
I can not find the password at Wi-Fi can someone help me??you should write somewhere, You love a lot, I know it's a stupid question, I really can not find it. ??thanq. Otherwise the conditions here are very good.
30/10/2018
Rated 3 out of 5 :
This place is very basic, it was worked for us, as we only wanted a bed for 1 night. I can see why people would not stay again as little run down within the rooms but overall for the price it was ok.
20/10/2018
Rated 3.2 out of 5 :
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18/10/2018
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15/10/2018
Rated 1 out of 5 :
Dirty towels, lots of bugs in the room, reception only available between 10:00 and 22:00. Breakfast starts very late at 8:00. When I arrived in my room I immediately found out the towels were not cleaned. There was hair stuck in them. Luckily I had bought.
11/10/2018
Rated 3.1 out of 5 :
Liked: Cheap and convenient
Disliked: Inexistant Wi-Fi
10/10/2018
Rated 3.4 out of 5 :
Liked: The location at Earls Court was ideal for our sightseeing weekend particularly for public transport use. Hotel was quiet even though located just off main road. 24hr access, easy check in and out.
Disliked: Misleading facilities advertised. Property listing stated lift to upper floors. Not working and had not worked for approx 1 year, therefore we had to drag heavy suitcases up and down 3 flights of stairs. ( 2 of us were in late 60's age ) No help offered. Flat screen television's listed, not working in both rooms booked, "not fixable" and appeared to have been that way for some time. (Tablet sized screens only.) Undesirable items found under bed. Faults and complaints compensated for by offer of free breakfasts and luggage storage which is normally charged at £5 for 2 Bags. ( Charges not advertised ) This hotel would benefit its patronage by its attention to a lot of its "minor" faults and issues. An ok place to stay though.
07/10/2018
Rated 2.9 out of 5 :
Liked: Location good.
Disliked: Had to pay £5 to leave our bags for a couple of hours as checked in early and when checked out again had to pay £5 to leave bags for a few hours. Towel were tiny. Only 1 glass in room.
07/10/2018
Rated 2 out of 5 :
We stayed here for my sister in laws birthday (3 of us). You get given a code on paper and a key and then have to walk up spiral stairs to your room. Upon opening the door room had hairs on the floor and was.
02/10/2018
Rated 3.8 out of 5 :
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Disliked: Breakfast was only ok. Coffee machine not working.
01/10/2018
Rated 4.8 out of 5 :
Liked: Great room for me and my friends, bathroom a little small but good shower. Great location near the station and all the shops and restaurants and pubs.
Disliked: Not as clean as it could have been.
01/10/2018
Rated 1.9 out of 5 :
Liked: Location was alright. There is co-op close by so it was easy to get some little shopping done.
Disliked: I would say all of it. I took my family visit London first time in their life and I did not expect the most awesome hotel but this was such a let down. They put us on the 4th floor with no lift I would be okay with that but the room was small and not clean. After a Long day in London we couldn't even shower because we only had boiling hot water the towel handle was broken. We only had main light in the room as the lamps by bed either did not have light-bulb or it was full of dust (probably like 1 year no cleaning). For the price they ask for never again. Even if we would decide to ignore all these issues we would not be able to ignore the bugs in the room.
30/09/2018
Rated 3.1 out of 5 :
Liked: Location
Disliked: Lift was not working and we had to walk up 4 flights of very steep stairs. Shower was very small and had no water pressure to wash hair. Breakfast was awful with frozen bread and packaged croissants, no good coffee and did not open until 8 am which is too late for travellers wanting to be up and about early for sightseeing. Very unhelpful guy when checking in however when receptionist started at 9 am she was more helpful.
30/09/2018
Rated 4.4 out of 5 :
Liked: Excellent location. comfortable beds.
Disliked: Decor was dated & a bit grubby. Only small towels provided for shower.
28/09/2018
Liked: The lady at the front desk was very polite and helpful. The garden view was also nice and the place was very quiet.
Disliked: The room did not look like the photos. The walls had some stains on them (from tea and coffee being made, I think). The television was about 20 years old and had two remotes, neither of which worked. When I complained, the (very nice) lady at the front desk said my room had 'one of the really old televisions' and that the man who fixes them would only be back the following week. The description of the rooms as 'newly refurnished' is definitely misleading.
27/09/2018
Liked: Beds were comfortable, and room light and bright. Close to Earls Court tube station.
Disliked: About 70 stairs from sidewalk to room: a killer for older ladies with heavy suitcases. Room was a bit shabby, with faded prints on the wall and cheap laminate flooring, that could have used a good cleaning. Receptionist was not very knowledgeable about locations of sites, although very pleasant. All over a run-down feeling to the place.
26/09/2018
Rated 4.0 out of 5 :
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25/09/2018
Rated 4.0 out of 5 :
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22/09/2018
Rated 2.7 out of 5 :
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20/09/2018
Rated 4.2 out of 5 :
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20/09/2018
Rated 3.6 out of 5 :
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20/09/2018
Rated 2.9 out of 5 :
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18/09/2018
Rated 1.9 out of 5 :
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18/09/2018
Rated 2.5 out of 5 :
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17/09/2018
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14/09/2018
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13/09/2018
Rated 1 out of 5 :
The only pleasant part of staying at this hotel was the delightful receptionist. The rooms were tatty, dirty with the most uncomfortable bed we have ever experienced. Words fail me with regard to the breakfast, in fact, it's not even worthy of a comment. Thank.
08/09/2018
Rated 2 out of 5 :
If you are looking to feel more tired when you wake up than when you went to bed - this is your hotel. The bed is possibly the hardest bed I've ever laid on, in one of the many moments I woke during the night.
06/09/2018
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05/09/2018
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04/09/2018
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03/09/2018
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02/09/2018
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31/08/2018
Rated 3.8 out of 5 :
Liked: Easy friendly check in. Comfortable rooms. All we needed for a one night stay.
Disliked: There was not anything I didn't like the only thing to mention was the lock on the bathroom door needed screwing back in.
29/08/2018
Rated 2 out of 5 :
We stayed in an attic bedroom as a family of 4 for two nights. The room was very large and the hotel in a good location but that is where the good news ends. The room felt dirty with stains on the walls and a.
26/08/2018
Rated 3.2 out of 5 :
Liked: The location is great. The room was clean enough.
Disliked: Lift was not working and we had a large suitcase and an 18month old son and our room was on the 5th floor. The attendant just said sorry. The room was very hot and the air-conditioning would only work for 10 minutes and then shut off.
25/08/2018
Rated 2.9 out of 5 :
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Disliked: The facility was not up to the mark. 1. There was no working lift so lot of hassle in carrying luggage to the room. 2. The instrument like television and Fan did not work. Tried 2 different room but same story. 3. No housekeeping was done. 4. Towels were not changed.
24/08/2018
Rated 2.9 out of 5 :
Liked: Very cute area!
Disliked: Spotted a lot of roaches in the bathroom, which definitely was a turn off. Up until then, it was fine.
24/08/2018
Rated 4.0 out of 5 :
Liked: Bed was comfortable and close to station
Disliked: Television did not work, we stayed right on the top floor, place looked clean but then we discovered little cockroachs in the morning, so big turn off. Wont stay there again
23/08/2018
Rated 3.8 out of 5 :
Liked: The location is great for Natural History Museum and easy access to the Earls court station.
Disliked: The room was very run down and grubby. In desperate need if a re-vamp. But for the price we paid to sleep our family of 4, it suited us.
22/08/2018
Rated 4.2 out of 5 :
Liked: Great location and close to the Tube line to get around London.
Disliked: Our room experienced some electrical issues, but the hotel staff was super friendly and addressed the issues promptly.
22/08/2018
Rated 4.2 out of 5 :
Liked: The location was fantastic, two minutes from the tube station, a CoOp and a nice breakfast spot. The receptionist was really friendly and kind. We had a lovely little balcony from our room.
Disliked: As the weather was quite warm, the room was very hot and there was no air conditioning, just two fans which were not very effective.
21/08/2018
Rated 3.2 out of 5 :
Liked: Great location, just around the corner of Earl's Court metro station
Disliked: The room was very small, the bed was too small and the furniture in the room was extremely outdated. Bathroom was not very clean. Breakfast wat very basic.
20/08/2018
Rated 3.6 out of 5 :
Liked: Location very good for exploting London, lot's of gtreat restaarants near by and very quiet
Disliked: Tea and coffee facilities in the room - only 1 mug in a room for 5, two tea bags on day 1 and never replaced even though stayed for 4 nights breakfast was poor
19/08/2018
Rated 1 out of 5 :
Run down, dirty. I had bodily fluids on wall, dirt on carpet, dirt smeared on walls. Broken fixtures and fitting everywhere and red ants on window and all over bathroom. That bad we had no choice but to book a different hotel. Beware stay.
17/08/2018
Rated 3.8 out of 5 :
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Disliked: Couldn't work the television. Neither could housekeeping.
16/08/2018
Rated 3.8 out of 5 :
Liked: Staff, location
Disliked: The television did not work and bed was not very comfortable you could feel springs poking you
14/08/2018
Rated 4.2 out of 5 :
Liked: This hotel is just around the corner from Earls station. Very good location.
Disliked: Shower is terrible, splashes water everywhere, floor drain is not working.
03/08/2018
Rated 3.6 out of 5 :
Liked: Location was perfect!
Disliked: The room was dusty and not clean enough to feel comfortable letting my 1 yr old crawl around on the floor.
02/08/2018
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Had 3 cockroaches in the bathroom.
29/07/2018
Rated 3.6 out of 5 :
Liked: Location good, only 5 minutes from tube. Room was clean, tea and coffee facilities ok.
Disliked: A leak from the room above.
26/07/2018
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Car Park was not available.
24/07/2018
Rated 3.8 out of 5 :
Liked: Position - Room - Price
Disliked: We stayed 2 days and the room was not cleaned up in the meantime
24/07/2018
Rated 4.0 out of 5 :
Liked: Good clean room.
Disliked: No air con, only a fan which didn't reach the upper floor beds. Staffing was really unreliable, were not on reception when they said they would be. Meant we couldn't leave our cases when we were out for the day.
22/07/2018
Rated 2.9 out of 5 :
Liked: The hotel was quiet, we didn't hear much during the night. The bed was very comfortable but it was queen sized so a fully grown man will just barely fit. There was a patio out the back accessible to us with a swing chair but it was all dirty and overgrown with weeds. Was very close to Earls court station so we had accessibility to the trains without a hassle.
Disliked: Most of the furniture was old, we came into the room and automatically noticed that one of the many mirrors was broken. (Probably 5 mirrors all together in one small room) When we came in the toilet smelled like bleach as if I was cleaned in a hurry as the check-in key was already left in the lock as we got to the door. The shower curtain was a cheapo one that kept on sticking to me and my partner as we washed. The shower drain was clogged up with hair and was dirty and disgusting not allowing the water to drain properly. The television was very old and hard to use (had to use two remotes.) Pillow cases were old and stained. You'd think for the price they charge a night they would have everything maintained
21/07/2018
Rated 3.6 out of 5 :
Liked: Helpful staff. Modern decoration.comfort bedroom. Very close to underground station.
Disliked: Shower space way too small, barely fit my body. Housekeeping not done everyday. Cant reach most of city centre with 1 bus-line, you need to use 2 bus lines.
21/07/2018
Rated 4.0 out of 5 :
Liked: The location was great (3 minutes walk from Earls Court tube)
Disliked: Guest did not comment for this item.
19/07/2018
Rated 3 out of 5 :
Great location right next to a main underground - Earls Court. Room was a standard double beds with bathroom. Receptionist was nice and let us check in early. A bit run down but no complaints due to the price we paid.
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