Ascott London Mayfair
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Customer Reviews For The Ascott Mayfair Apartments


Address: 49 Hill Street, London, W1J 5NB
This hotel has averaged a score of 4 out of 5 by 200 past guests
>>>Tripadvisor (ranked 655 of 1117 for Hotels in London and rated 4 out of 5 from 200 reviews)

15/09/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/09/2016
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/02/2017
Rated 5 out of 5 :
The staff is very accommodating and polite. One of the best serviced apartments I have stayed in. so centrally located that everything is at a stone throw distance. Strongly recommend for those travelling for the first time to London as it will make your trip easier.
01/09/2016
Rated 5 out of 5 :
Liked: Helpful staff
Disliked: Guest did not comment for this item.
08/10/2016
Rated 5 out of 5 :
Very good location near the saudi and Qatar embassy. 5mins walk to Mamonia sheesha bar, the best sheesha in London. best place to walk in Mayfair. Everything is nearby. 7mins to Parklane Our room was big enough for 4 person.
21/08/2016
Rated 5 out of 5 :
The flats are really well served with all you need from the microwave to the washing machine. The staff is friendly and very professional. I had the necessity this time to deal also with the management and I do confirm that it is very responsive and available.
14/08/2016
Rated 1.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The ac is not working and the weather was so hot!
02/08/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: No ac without notice
01/08/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Toilet and shower Facilities are old.
31/07/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Slightly tired
28/07/2016
Rated 4 out of 5 :
good location but inside of buildings now very tired - ascott mayfair closing up son and managers not prepared to spend a cent on any sort of upgrade - location very good and a ten minute walk to Hyde Park.
24/07/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: Staff were good, but we had a few issues during our stay: 1) air conditioning was not working in the entire building - we were in London in middle of summer. Management should have provided temporary air-conditioning but only gave us fans. Our kids battled to sleep and sweated the whole night/s. 2) toilet leaked the entire stay and was noisy and unpleasant. 3) tvin master did not pickup the free to air channels it was not fixed while we were there even though we requested a fix. 4) no paid television or movies available here- television supplied only had free to air channels. 5) interior of rooms and furniture and fitting very old and dated. 6) carpet had a sticky stain on lounge by window. 7) Wi-Fi reception was poor in master bedroom and we had to be out of the room to surf the net. 8) I feel the management should invest the profits into sorting out all the issues in this establishment as I was told by some staff that the establishment suffers from issues like this all the time. I hope my feedback is enough to help this place out as I feel the staff and paying customers here deserve a better product to work with and stay at respectively. 9) tumble dryer function of washing machine kept on playing up giving error codes. We battled to dry our clothes.
19/07/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Serves No air condition Old rooms
16/07/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Ac was not working in the hotel for weeks and this information was not shared at the time of the booking and it's not even available at the hotel's website. Very disappointing
12/07/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: No negatives. Only stayed one night and didn't have breakfast so would not comment negatively.
02/07/2016
Rated 2 out of 5 :
We had many expectation on our third trip to London. But our stay was really a disaster. All amenities in the room like light, lamps, bathroom heating rod were not functioning. The ac was not available. Housekeeping, internet was an issue too. Besides the rooms were small.
27/06/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast, need to serve hot breakfast
26/06/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bed could have been better as in Longer and with a headboard
23/06/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: A/C in the room and carpets are worn
21/06/2016
Rated 4 out of 5 :
Apartment staff was over welcoming and very supportive in all respect, the location is centrally located and best to cover by walk most of the London sites and shopping area so you can avoid wasting money in travelling.
21/06/2016
Rated 4 out of 5 :
The apartment was very well had the two rooms were separated with a good living in between, without there being uncomfortable because of its proximity. Mayfair is very central, elegant and quiet. The price, like everything in London is expensive.
08/06/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/06/2016
Rated 5 out of 5 :
Lovely location nice and quite! very clean comfortable beds and apartments, staff cant do enough for you! We stayed in room 601 with fiends which was very spacious, with complimentary champagne and chocolates. Thanks.
03/06/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: Much lower than the "ascott " service apt. Quality standard. They need to do the interior renovation
31/05/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
29/05/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: We had some problems with the rooms (maintenance issues) which unfortunately did spoil our stay; one of the toilets started to leak and nothing could be done until the morning when we were leaving and the heating system was not working in the building - although staff supplied us with extra heaters. For the money we paid it dampened our stay as the staff couldn't move us to another room or compensate which was a shame. Apart from these two issues we had an enjoyable stay and would go back again with the hope that the issues were a one off.
28/05/2016
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bed was not just small but terrible for two people. Lift was not working.
09/05/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: D cor is starting to tire now though I understand work is being undertaken.
09/05/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Décor is starting to tire now though I understand work is being undertaken.
28/04/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The standard of the apartments were not 5star and the furniture were a bit old and faded. Felt like in a nice hotel but outdated furniture. It could have been more clean.
26/04/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: A bit of a hike from the nearest tube station but I suppose that's the price you have to pay for the peace and quiet
26/04/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bit tired in places
17/04/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Wi-Fi is too slow
17/04/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: There is no restaurant in the hotel and the breakfast is not good and no many option
20/03/2016
Rated 5 out of 5 :
I just love the Ascott. Great location, fabulous service and if you get the right deal, an absolutely perfect place to rest your weary head. There's even ample on-street parking outside for your Bentley - but make sure you don't mix up which one, they're pretty common in Mayfair. I've stayed here twice now and will be back!
10/03/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: I couldn't get any hot water from the taps in the en-suite, so we all had to use the main bathroom to change for an evening function
08/03/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast was to expensive for what it was
03/03/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bathroom very small
01/03/2016
Rated 5 out of 5 :
Liked: Perfect Location!
Disliked: Guest did not comment for this item.
29/02/2016
Rated 5 out of 5 :
Liked: Beds were comfortable and good the small touches like a bottle of Fizz and chocolates for my nephew- it was his birthday. This is our second visit and we will come again
Disliked: Not enough plugs in easy accessible places- the electrics are pretty poor.
21/01/2016
Rated 2.5 out of 5 :
Liked: Furniture very old Curtains damaged
Disliked: Furniture very old Curtains damaged
19/01/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The heater in the main bedroom (room 205) was not working. The control on the wall was broken. It was not fixed throughout our stay of 7 days. That was rather disappointing although the staff readily gave us portable heaters
04/01/2016
Rated 4.2 out of 5 :
Liked: Location and helpful staff
Disliked: Wi-Fi was not working in the room
03/01/2016
Rated 4.0 out of 5 :
Liked: Great position and good size accommodation, staff very friendly and helpful.
Disliked: Accommodation old and dated and would expect a better standard for amount paid.
01/01/2016
Rated 4.0 out of 5 :
Liked: Very friendly and obliging staff. Quiet and very well positioned location.
Disliked: Guest did not comment for this item.
27/12/2015
Rated 5 out of 5 :
Liked: The staff was extremely helpful & friendly! The location was excellent! The room was beautiful!
Disliked: Guest did not comment for this item.
22/12/2015
Rated 2.5 out of 5 :
Liked: Located in the back streets of Mayfair, this place is central to everything, even on foot. Reception were very helpful and friendly, and the apartment we had was pleasant and spacious.
Disliked: Having booked for 4 people, only one bed was made up with a make-your-own sofa bed in the lounge. Two towels, not four etc etc. Problems with the heating and water meant the room was set to boiling on arrival which was tremendously uncomfortable, but this was quickly shut off - windows opened ajar and so forth. I would go back, but certainly not on the basis it is a 4 or 5 star place. It isn't.
22/12/2015
Rated 5 out of 5 :
Liked: Lovely location, comfortable and friendly.
Disliked: Only criticism was lack of temperature control in our apartment. Weather was unseasonably hot for December and apartment was boiling. We had to open windows which meant although double glazed the ground floor apartment was a little noisy. However I would still recommend and return again.
16/12/2015
Rated 2.7 out of 5 :
Liked: Location. Staff were also friendly.
Disliked: The building needs to be renovated and is quite shabby in the apartments. Lots of scuff marks around and carpets are not clean. The heating could not be regulated properly. The owners are obviously milking this one based on the location but sorry to say it is not up to scratch for the price (even for London).
11/12/2015
Rated 3 out of 5 :
The hotel has a good location, close to many interesting places. The staff is not at all service minded. They were ignorant and unfriendly. It was a disappointing experience and I would not recommend it to my friends.
09/12/2015
Rated 3.4 out of 5 :
Liked: Good service and daily housekeeping cleaning. guest coffee/tea/hot cocoa machine at the breakfast area was a plus too.
Disliked: Kitchen was too small and there was no oven for proper roasting and cooking, only a small microwave/convection oven. Had to request for more pots and cooking utensils although these were quickly satisfied by housekeeping staff.
30/11/2015
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Poor Wi-Fi service
26/11/2015
Rated 4.0 out of 5 :
Liked: We like the location although it's not very close to convenience stores. We like the ambience of the place and the staff are always courteous and try to help.
Disliked: Twice recently we have stayed in the same room (103) but can never use the hotel Wi-Fi. Always have to use our own mobile broadband. The hot tap in the bathroom is a dribble and the hand shower isn't secure. The lighting in the bedroom and lounge is very poor.
13/11/2015
Rated 2.9 out of 5 :
Liked: Location !
Disliked: Facilities in the apartment. Bathrooms.
08/11/2015
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: They have a horrible Wi-Fi system, and that was not at all appreciated
03/11/2015
Rated 2.7 out of 5 :
Liked: Good location
Disliked: Very tired interior of rooms, definitely needs a makeover. Dust on tables, wardrobes etc. Mould in shower. Carpets stained.
03/11/2015
Rated 4.4 out of 5 :
Liked: The staff were perfect and the location
Disliked: Some of the room you have
28/10/2015
Rated 3.8 out of 5 :
Liked: Extremely friendly and efficient receptionist who was extremely helpful. A convenient place to stay whilst hospital visiting in the centre of London.
Disliked: As we explained to the receptionist trying to wash in a sink where the plug did not fit so it would not hold any water was difficult!
27/10/2015
Rated 2.1 out of 5 :
Liked: Like location
Disliked: Paid for 2 adults 2 kids only got a double and single so I had to top and tail in a single bed Woke in the night to a soaking wet pillow with the water dripping of the window sil
27/10/2015
Rated 4.2 out of 5 :
Liked: For an overnight stay with a young family, it was excellent value. If you want luxury then go for something else.
Disliked: The bed, suffering from arthritis I struggle with most hotel beds so this was not unusual and shouldn't put off anyone who does not have such a condition.
27/10/2015
Rated 2.7 out of 5 :
Liked: Convenient location
Disliked: Poor quality room - not up to usual standard
27/10/2015
Rated 2.3 out of 5 :
Liked: Not a lot.
Disliked: Staff rude and unhelpful, room smelt of damp and smoke. No eating facilities. Would definitely not recommend.
27/10/2015
Rated 3.6 out of 5 :
Liked: Staff very helpful.
Disliked: Breakfast not worth the money, WiFi was sketchy.
25/10/2015
Rated 4.8 out of 5 :
Liked: Cool smoking rooms
Disliked: Wi-Fi signing out and in
25/10/2015
Rated 2.9 out of 5 :
Liked: Location
Disliked: Furniture is very old Carpet looks dirty The room is very dim and the staff said they cannot change to brighter light bulbs after we complained.
23/10/2015
Rated 3.4 out of 5 :
Liked: Staff and location very good very friendly staff
Disliked: Had a smoking room which the bathroom needs repairing and the mattress needs replacing as very lumpy
22/10/2015
Rated 4.0 out of 5 :
Liked: Good location, excellent position to M25
Disliked: Guest did not comment for this item.
20/10/2015
Rated 5 out of 5 :
Liked: staff excellent. Free upgrade without asking. Very clean and looked as had been recently refurbished. Facilities opposite - waitrose and restaurants.
Disliked: Guest did not comment for this item.
20/10/2015
Rated 2.9 out of 5 :
Liked: Exceptionally friendly and helpful staff at reception.
Disliked: Toilet flushes in both rooms stopped functioning (flimsy plastic push-buttons simply fell apart) early on during our one-night stay. They couldn't be repaired because no maintenance staff were on site. Also, despite a prominent sign advertising free breakfasts for children, we had to pay (don't know what trading standards would say about that). And the Harry Ramsden breakfasts were awful: no choice, indifferent quality - and no children'S drinks!
20/10/2015
Rated 3.8 out of 5 :
Liked: friendly staff. Spotlessly clean
Disliked: Breakfast at Harry Ramsdens in the service area could have been better
20/10/2015
Rated 4.0 out of 5 :
Liked: I stay regular hear, all staff is very help full, + manager is excellent.
Disliked: Bathroom need updating ,
15/10/2015
Rated 4.6 out of 5 :
Liked: Great location, lovely room spacious by London standards, friendly staff and lots of nice personal touches. Very comfortable.
Disliked: Guest did not comment for this item.
06/10/2015
Rated 3.8 out of 5 :
Liked: Good value for money and located in a quiet part of Mayfair.
Disliked: Room was a little bit tatty. Marks on the carpet and scuff skirting, units and walls.
06/09/2015
Rated 5 out of 5 :
Liked: Great location. Very comfortable spacious apartment for London. Staff helpful. Would definitely stay again.
Disliked: Nothing.
02/09/2015
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
17/08/2015
Rated 3.4 out of 5 :
Liked: the staff were kind, helpful and friendly. The location was the best. It was close to every where we wanted to go in the city centre.
Disliked: The bath has, sorry to say that, some disgusting marks. Also the wood board on the side of the bath was broken. When I shut the door of the bath room the board dropped and there were disgusting things underneath. The curtain weren't in good condition. They weren't big enough to cover the windows. The blinders weren't in good condition too the light was coming threw them easily. The worst thing was the air conditions as the one in the sitting room was not working and the other one which was in the bed room was not cooling enough but the staff gave us two fans until they fix the broking one and they did so. Once they didn't clean the kitchen. Wish there was 24h room service
29/07/2015
Rated 5 out of 5 :
Liked: the standard of accommodation was superb for a family of 5. Location was excellent within a short walk to Piccadilly and Green Parke underground. We will be back!
Disliked: Breakfast was a little pricey but otherwise the entire stay was fabulous.
24/07/2015
Rated 3.8 out of 5 :
Liked: Location, comfortable apartment
Disliked: Guest did not comment for this item.
02/07/2015
Rated 3.8 out of 5 :
Liked: service is good
Disliked: Guest did not comment for this item.
15/06/2015
Rated 4.0 out of 5 :
Liked: Location
Disliked: Staffl
31/05/2015
Rated 4.2 out of 5 :
Liked: location, quite, housekeeping and reception staff
Disliked: The elevator was out of order and we used the small uncomfortable staff elevator.
28/05/2015
Rated 3.8 out of 5 :
Liked: The location was alright. But wuite a Long walk to get to transportation n stores n restaurants. No bad experience
Disliked: No bad experience.
23/05/2015
Rated 5 out of 5 :
Liked: Huge rooms and efficient staff.
Disliked: Guest did not comment for this item.
15/05/2015
Rated 2.7 out of 5 :
Liked: close to restaurants and Hyde Park
Disliked: Thought by booking a 5 star apartment would be luxury, much to our dismay not. Room was not clean, shower head was broken, water damage up the bathroom door. The lift was broken, had to use staff lift. With 4 of us in it was like a sardine can
05/05/2015
Rated 4.0 out of 5 :
Liked: Location was good. Short walk to underground and to shopping/dining areas.
Disliked: We booked for 6 friends but found only double blancets/coveret for all beds. And bed only made for 5. Only towels for four people in room. Staff found more for us as we asked.
28/04/2015
Rated 5 out of 5 :
Liked: Location
Disliked: Guest did not comment for this item.
12/04/2015
Rated 4.8 out of 5 :
Liked: Every excellent
Disliked: None
31/03/2015
Rated 4.8 out of 5 :
Liked: - excellent option for a family of 5 adults sharing without needing to book 3 hotel rooms. With a lounge for all to chat and share time together - quality decorations and furnishings -
Disliked: Kitchen was limited but ok
17/03/2015
Rated 5 out of 5 :
Liked: Spacious apartments, clean toilets, great location and fast WiFi connection. Would definitely come back here!
Disliked: Liked everything.
28/02/2015
Rated 4.8 out of 5 :
Liked: Was really surprised at the quality of the hotel considering the price of the surrounding hotels. This is a hidden gem great comfortable room and friendly staff.
Disliked: Seriously I could not find anything wrong and I usually stay at the Hilton!
22/02/2015
Rated 4.8 out of 5 :
Liked: Location Staff
Disliked: Guest did not comment for this item.
22/02/2015
Rated 4.6 out of 5 :
Liked: Staff were very friendly and helpful.
Disliked: Guest did not comment for this item.
17/02/2015
Rated 4.2 out of 5 :
Liked: The location and cleanliness of the apartment.
Disliked: The lack of hot water for showers and a badly repaired dining table with protruding screws.
05/02/2015
Rated 3.4 out of 5 :
Liked: Bedroom and living area are cosy. Plenty of space for a family of five to move around without getting into each other. Location was good less than 10 minutes walk to Oxford Street.
Disliked: The bathrooms have seen better days. Water damage on the bath wooden skirting, rust on bath floor and drain. Master bedroom television did not work. We had to change apartment as the first's heaters did not work.
04/02/2015
Rated 3.6 out of 5 :
Liked: quiet area, central location
Disliked: Wi-Fi problems - some connected some didn't. Had to call to have the twin room made up. Had to buy mugs for tea! Water pipes noisy.
01/02/2015
Rated 3.4 out of 5 :
Liked: The location of the apartment is very good. Also the fact that they have a gym is a plus.
Disliked: The attitude of the staff especially those at the front desk and the doormen needs to be spruced up. The household staff were good and helpful.
05/01/2015
Rated 4.2 out of 5 :
Liked: The location was superb; close to Green Park tube station and very close by foot to Bond street, Picaddily street. Very stylish neighbourhood. Our room was very quite. The personel respond successfully to our requests.
Disliked: Not very close to a big Super Market No coffee maker within the room.
30/12/2014
Rated 4.2 out of 5 :
Liked: We were served swiftly and upgraded due to our wedding anniversary to a 2 bedroom apartment which was very spacious with 2 bathrooms and a large living room. The kitchen had all the essentials and the apartment was very clean.
Disliked: Would benefit from a health spa and swimming pool so guest can relax during their stay. The beds are not of best quality and the prices per night are very high.
25/12/2014
Rated 5 out of 5 :
Liked: Great location, quiet but so close to Bond Street etc, not booked an apartment before, but really liked the freedom it gave us. It was very spacious and well appointed, staff polite and helpful, wouldn't hesitate to recommend , and would definitely stay again.
Disliked: Wi-Fi a bit slow, but not really a problem
17/12/2014
Rated 4.6 out of 5 :
Liked: -I can walk to Oxford Street and Knightsbridge - The unit comes with washer cum dryer -The transport to Heathrow was in a luxury Mercedes
Disliked: Guest did not comment for this item.
11/12/2014
Rated 5 out of 5 :
Liked: Everything was good and up to standards
Disliked: Guest did not comment for this item.
11/12/2014
Rated 1.4 out of 5 :
Liked: Wi-Fi, lobby
Disliked: The filth in the carpet, the broken furniture, the wind coming in from the windows, the extremely slippery surface in the wooden floor entrance, the fact that it's not a five star at all. Never again. Hope all of you get the message maybe something is done about this dump.
10/12/2014
Rated 4.0 out of 5 :
Liked: Clean apartments with lots of room, fantastic locations 10mins to regent street one way and 10mins to Hyde Park the other way!
Disliked: When we arrived there was no heating and hot water. Obviously this doesn't happy on every occasion but the staff did supply us with portable heater. But still in the morning no hot water to shower! was not aware of free Wi-Fi.
07/12/2014
Rated 4.8 out of 5 :
Liked: Everything about the hotel
Disliked: Guest did not comment for this item.
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