Astor Court Hotel
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Customer Reviews For The Astor Court Hotel


Address: 20 Hallam Street, Oxford Street, London, W1W 6JQ
This hotel has averaged a score of 3.8 out of 5 by 2455 past guests
>>>Booking.com (average customer rating 4 out of 5 from 1622 reviews)
>>>Tripadvisor (ranked 698 of 1134 for Hotels in London and rated 3.5 out of 5 from 832 reviews)

15/09/2019
Rated 4.6 out of 5 :
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10/09/2019
Rated 4.4 out of 5 :
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05/09/2019
Rated 4.2 out of 5 :
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02/09/2019
Rated 4.0 out of 5 :
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31/08/2019
Rated 4.4 out of 5 :
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27/08/2019
Rated 4.4 out of 5 :
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26/08/2019
Rated 4.4 out of 5 :
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26/08/2019
Rated 4.2 out of 5 :
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25/08/2019
Rated 4.6 out of 5 :
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24/08/2019
Rated 4.2 out of 5 :
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22/08/2019
Rated 4.4 out of 5 :
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21/08/2019
Rated 3.4 out of 5 :
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19/08/2019
Rated 3.6 out of 5 :
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16/08/2019
Rated 3.6 out of 5 :
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15/08/2019
Rated 4.4 out of 5 :
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11/08/2019
Rated 4.0 out of 5 :
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07/08/2019
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05/08/2019
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05/08/2019
Rated 3.4 out of 5 :
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29/07/2019
Rated 3.8 out of 5 :
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25/07/2019
Rated 3.8 out of 5 :
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24/07/2019
Rated 4.6 out of 5 :
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23/07/2019
Rated 3.8 out of 5 :
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23/07/2019
Rated 4.0 out of 5 :
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21/07/2019
Rated 3.6 out of 5 :
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21/07/2019
Rated 4.2 out of 5 :
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17/07/2019
Rated 4.6 out of 5 :
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13/07/2019
Rated 3.4 out of 5 :
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11/07/2019
Rated 3.8 out of 5 :
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10/07/2019
Rated 4.4 out of 5 :
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10/07/2019
Rated 3.8 out of 5 :
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09/07/2019
Rated 4.2 out of 5 :
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03/07/2019
Rated 4.4 out of 5 :
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02/07/2019
Rated 4.0 out of 5 :
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08/06/2019
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28/05/2019
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21/05/2019
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19/05/2019
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13/05/2019
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08/05/2019
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06/05/2019
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23/04/2019
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22/04/2019
Rated 2 out of 5 :
This place is a dump. I was put in a ground floor room that was dank and smelled of urine. It had not been renovated for at least 20 years and the windows only opened 10inches so poor ventilation. I don\u2019t think I can sleep there - even though I have already paid. More later.
19/04/2019
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19/04/2019
Rated 2 out of 5 :
Totally inflexible hotel.\nI booked this hotel last September for accommodation for a conference that my company was to have in April. First they raised the price because I was booking more than 2 rooms, it qualified as a group booking. Not a good start. Why do they have to do that? However, it was close to the conference venue, so I let it ride. Due to the content of the conference I was organising and the advent of Brexit, the conference had to be moved to September. I looked up the room prices for September and they were considerably lower than I paid for for the April rooms. The booking was not-refundable so I rang to change the dates of the rooms emphasising that I was not expecting any reduction - just to change the dates. I asked for this in January. They would not move them. They stated that they could not offer the same rate. I pointed out that the rates were different and I was ok with taking the extra charge. No movement at all. I tried several times but I just kept on coming up with the same brick wall.\nIn the end my colleague decided to have a leisure day in London and took keys for all the rooms. He was not impressed with the service, the rooms or the staff. We will never book this hopeless hotel again or indeed any in the chain, and would certainly never recommend them.
15/04/2019
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13/04/2019
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12/04/2019
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11/04/2019
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09/04/2019
Rated 2 out of 5 :
I only wish I would seen a couple of the recent reviews before I booked as they sum the place up perfectly. I had a ground floor room that shook every few minutes as the tube passed underneath, there is little soundproofing from the road, the decor is in desperate need of refreshing, the side panel was coming away from the bath, the shower is so far into the corner of the bath that you can't stand under it, the breakfast is uninspiring.\n\nNever again.
08/04/2019
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07/04/2019
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02/04/2019
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28/03/2019
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25/03/2019
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22/03/2019
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15/03/2019
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11/03/2019
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09/03/2019
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28/02/2019
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23/02/2019
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22/02/2019
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20/02/2019
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19/02/2019
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17/02/2019
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15/02/2019
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08/02/2019
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23/01/2019
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22/01/2019
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21/01/2019
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16/01/2019
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14/01/2019
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10/01/2019
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06/01/2019
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04/01/2019
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03/01/2019
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02/01/2019
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30/12/2018
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26/12/2018
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22/12/2018
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17/12/2018
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16/12/2018
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14/12/2018
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12/12/2018
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01/12/2018
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28/11/2018
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27/11/2018
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25/11/2018
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16/11/2018
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13/11/2018
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10/11/2018
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08/11/2018
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06/11/2018
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29/10/2018
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22/10/2018
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13/11/2018
Rated 3 out of 5 :
My partner and I stayed as we were getting married a few doors down and wanted to be able to walk to the venue. The receptionists very obliging regarding storing our luggage etc, but but we stayed in a sofitel that night, they.
22/10/2018
Rated 1 out of 5 :
We stayed here on our last 2 nights in London during September 2018. From the outside this looks like a quaint English hotel, but the reality is something else. We had a sad, shabby, depressing room on the ground floor, which looked out into another.
14/10/2018
Rated 3.4 out of 5 :
Liked: The room was extremely nice, spacious and comfortable, with good amenities, hot water supplies etc, and a radiator that worked (always a bonus, to be able to air and dry things out when you're travelling! ) Very comfortable bed.
Disliked: The corners in the room need a bit more attention with the vacuum cleaner! Staff at reception were helpful, but not fully proficient in English (I was asking if it were possible to leave a letter at the hotel for posting; the receptionist seemed not to understand the precise words "Can one post a letter here?"- Is that so obscure.?! ) Also, the receptionist telephoned me in my room, almost on the split of 11a. M. To tell me that it was check-out time. The phone was not properly connected, so the cable disconnected as I picked it up. This meant that the receptionist had to call again, of course. The counterproductive effect was to delay my checking out. Yes, of course, I know that it's perfectly within the contract to chase customers out of the rooms. However, what precisely goes wrong, for the hotel, as Long as I am out of the room in time for housekeeping when they want to get in, and when the front desk is hardly checking out every departing customer at 11 am precisely?! Yes, you're within your rights. But what about pr? Breakfast was all right, but very basic continental fare, with not a lot of space for seating. - sociable people will manage all right, because the tables are all together, like in a school dining hall. But not ideal if you're planning private/intimate exchanges of any sort.!
11/10/2018
Rated 4.2 out of 5 :
Liked: Comfortable. Breakfast satisfactory. Had an isssue with room on arrival which was handled pleasantly and efficiently by staff. Excellent location near Oxford street. Use of luggage room after check out.
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11/10/2018
Rated 4.2 out of 5 :
Liked: Price, rooms
Disliked: Decor slightly old
11/10/2018
Rated 2 out of 5 :
On the good side: very clean, friendly receptionist, comfortable bed, decent bathroom. On the bad side: shabby furniture needs replacing. Carpet has seen better days. Stained shelves where tea/coffee was placed. Kettle cord not Long enough to reach the plug point without putting it on.
10/10/2018
Rated 4.0 out of 5 :
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08/10/2018
Rated 3 out of 5 :
As a single woman traveller I was surprised to be given a room on the ground floor. The hotel provides ear plugs for good reason - the passers by and the tube make it difficult to sleep. I would ask for a room on a.
07/10/2018
Rated 4.6 out of 5 :
Liked: The presentation of the hotel and the location were excellent Breakfast was good. Staff were always very pleasant and helpful. Very clean and comfortable. Loved the old world feel of the place.
Disliked: The only hiccup was not being able to get a taxi when I left. Told 45 minute wait and needed as son as possible. so left and went round the corner and hailed a taxi straight away. Not really the hotel"s fault but seems like they only approached a couple of providers.
07/10/2018
Rated 5 out of 5 :
Very clean the hotel staff very accommodating Location is brilliant close to ug and many shopping, eating and site-seeing places a pub just on the corner 2 comments windows should open a little wider as there is no ac Lighting in the bathroom are not.
04/10/2018
Rated 4.6 out of 5 :
Liked: The room was comfortable, the staff were helpful. The hotel is central and we could walk to all the attractions.
Disliked: The breakfast options for those who have food intolerances are a bit limited. Gluten free bread is provided upon request. There is no cereal option. For dairy free, there was soya milk upon request but no dairy free yoghurts.
02/10/2018
Liked: Great location only a short walk from Oxford street.
Disliked: Unfortunately there was very loud building work in the morning that we were not informed of before booking.
28/09/2018
Liked: Clean, good breakfast facilities. Location is really good. Staff really helpful
Disliked: Hotel rooms need updating. Bathrooms really need an update. Beds and linen really poor. Pillows are awful
28/09/2018
Liked: - Spacious room (apartment); - Very convenient location; - Upgraded outside and reception area;
Disliked: - Noise coming from the underground train from early morning until late night; - Room rather old (apartment) - not redecorated for a very Long time (although some rooms have been redecorated); - Tiny bathroom; - Bathroom window without blinds - anyone can look inside while you take a bath;
25/09/2018
Rated 4.6 out of 5 :
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25/09/2018
Rated 5 out of 5 :
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25/09/2018
Rated 3.8 out of 5 :
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25/09/2018
Rated 4.0 out of 5 :
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25/09/2018
Rated 4 out of 5 :
Having stayed here 12 months ago I knew the location was excellent and I also knew that the underground noise was troublesome so this time when booking I asked for a high floor. What s surprise it was to find that the hotel has undergone.
24/09/2018
Rated 4.6 out of 5 :
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24/09/2018
Rated 4.2 out of 5 :
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22/09/2018
Rated 4.4 out of 5 :
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19/09/2018
Rated 4.8 out of 5 :
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18/09/2018
Rated 2.5 out of 5 :
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17/09/2018
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13/09/2018
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10/09/2018
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08/09/2018
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06/09/2018
Rated 4 out of 5 :
Stayed here once before and picked it again for the location. I was in the 5th floor this time and I had a very nice double room. Seems to have been refurbished in the past few months as it was all spanky new. Much better.
03/09/2018
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28/08/2018
Rated 3.4 out of 5 :
Liked: Clean Good location Very helpful staff
Disliked: No shampoo in bathroom Modest breakfast and restaurant in general
28/08/2018
Rated 4.0 out of 5 :
Liked: Great location, near to the London Palladium
Disliked: You can hear the tube trains running especially on the ground floor!
26/08/2018
Rated 3.2 out of 5 :
Liked: The location
Disliked: Burst water pipe that continue to run 3 days No bar fridge. No ac the rooms very hot
15/08/2018
Rated 3.2 out of 5 :
Liked: Good location and quiet
Disliked: We stayed there before and had a separate sitting room. Very disappointed this time as the room was small and needs a make over
03/08/2018
Rated 4.4 out of 5 :
Liked: The room was well appointed and comfortable and quiet. The staff were very friendly and helpful. The rooms had been recently refurbished but no air conditioning. We asked for a fan which was supplied but without this we would have suffered. The bed was quite hard, so we asked for a duvet to be placed over the mattress which made a huge difference. The staff were very helpful and dealt with each issue very quickly.
Disliked: Beds are hard but extra duvet to lie on remedied this. No air con which makes the room hot during a heat wave but they supplied a fan so we were fine
01/08/2018
Rated 3.8 out of 5 :
Liked: Clean and very good location, friendly staff
Disliked: Rooms were very hot, no air conditioning and windows wouldn't open. Don't go there if you have asthma
29/07/2018
Rated 4 out of 5 :
this is a small hotel, the location is great, close to Oxford street, the service is great, and the room size is great, the hotel is clean, breakfast is simple and small but still ok. The main problem is the condition of the rooms walls,.
28/07/2018
Rated 4.4 out of 5 :
Liked: Good size room and best continental breakfast. The location was great!
Disliked: We visited during a heat wave so the room was quite hot and you could hear the underground every couple of minutes but these things did not bother us all that much given we were not really in the room all that much.
27/07/2018
Rated 4.2 out of 5 :
Liked: The room was very clean and larger than expected. Excellent location very central but quiet. Would return.
Disliked: Dining room very cramped when full
25/07/2018
Rated 3.6 out of 5 :
Liked: Nice room but no facilities tohang up clothes
Disliked: Room far too hot! And noisy though on 3rd floor could hear the tube! sorry
24/07/2018
Rated 4.4 out of 5 :
Liked: Liked the location, staff were really friendly and helpful.
Disliked: Bed was uncomfortable it felt like a heat blanket was underneath it was very hot in the room too
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