Athenaeum Hotel And Apartments
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Customer Reviews For The Athenaeum Hotel


Address: 116 Piccadilly, London, England, UK, W1J 7BJ
This hotel has averaged a score of 4.4 out of 5 by 3398 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 439 reviews)
>>>Tripadvisor (ranked 167 of 1134 for Hotels in London and rated 4.5 out of 5 from 2959 reviews)

11/09/2019
Rated 4.6 out of 5 :
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08/09/2019
Rated 5 out of 5 :
We recently stayed in a 1 bedroom apartment, on the 2nd floor of one of the residences. A very local feel, whilst all the conveniences of a luxury hotel. Bunk beds for the kids with amazing little touches to make the stay so special, including milk and cookies, games, dvds, colouring books and toys for the kids to use in the room. We had excellent room service for breakfast and dinners. Nespresso machine, fridge and washer/dryer were all very useful. Every member of staff we interacted with was extremely friendly whilst delivering polished service.
06/09/2019
Rated 5 out of 5 :
Besides the perfect location, the highest level of luxury and comfort, the professionalism and kindness of the staff, the main reason why I will not stay anywhere else but the Athenaeum for my future trips to London is Darren.\nDarren is the most professional, knowledgeable, helpful, proactive, and patient concierge I have ever met. If you add to this a wonderful sense of humor you got a superstar.\nWe had purchased tickets online (to be delivered at the hotel) to attend a very important game of the Premier League. When I realized that these tickets would never show up, Darren immediately placed a couple of calls and got us three excellent tickets, just the day before the game. In other words Darren saved our trip to London since this match was the purpose of our trip. But that is not all. We were lucky to follow his advice, and have him get us great seats for two musicals (School of Rock and Tina), tickets for Churchill's War Room and Sherlock Holmes House, plus reservations in several excellent pubs and restaurants. We cannot wait to go back to London and stay at the Athenaeum where we feel that we have a new friend.
06/09/2019
Rated 5 out of 5 :
The staff of this hotel are very well trained and very helpful. The accommodations are adequate but certainly not luxurious. We stayed in one of the apartments which has a seating room, bedroom, kitchenette. The bar is very nice and not crowded when we went. Breakfast was so so. Please see my restaurant review.
05/09/2019
Rated 5 out of 5 :
We ended a month's vacation/celebration in Europe in London at the Athenaeum Hotel on Green Park for a 4 day visit.\n\nWhat a wonderful time it was!\n\nStarting with Simona, a supervisor at check in, who practically did back flips to solve a minor problem when we first arrived. She was so genuinely gracious and helpful, and determined to make us happy. She is exactly what any place in the hospitality business would want as the first face for their guests. Whenever we saw her after that she continued to be as gracious and charming as she was on day one.\n\nThen we met Darren at the concierge desk. Wow...he was so efficient, helpful, kind, charming and had great suggestions and advice. He practically organized our entire next 4 days in London!! All of which turned out to be great.\n\nWe'll be back for sure. You should go!
04/09/2019
Rated 5 out of 5 :
I found a last minute deal to stay 1 night at the Athenaeum. It is very centrally located, the staff were wonderful and helpful. The room is very cosy and a teddy bear greets you on the bed. The bathrobes are amazing and may need to purchase one for myself. The spa is small but relaxing, spent some time in the steam room and hot tubs. The bar downstairs is great, the bartender was great to chat to while I waited for a friend and he made a wonderful old fashion. They take time to make but are worth the wait! I ordered room service and had one of the best burgers ever! It was hard to leave as I would have liked to stay the rest of the week.
03/09/2019
Rated 5 out of 5 :
Dear Joanne,\n\nThank you for the lovely review of our hotel! We are glad that you enjoyed our breakfast and afternoon tea and your stay. We hope to see you again very son.\n\nSincerely,\nJoanne Taylor-Stagg\nGeneral Manager.
31/08/2019
Rated 4.6 out of 5 :
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25/08/2019
Rated 3.8 out of 5 :
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24/08/2019
Rated 4.6 out of 5 :
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18/08/2019
Rated 5 out of 5 :
Service, rooms and everything is good - but the windows not soundproof and a lot of noise during entire night. Not just my room but my colleague in a different building of the hotel had same problem. I won\u2019t go back as Long as there are no better windows.
18/08/2019
Rated 5 out of 5 :
After being a regular (3-4 times a year) guest for the past 8 years, I am sad to say that this will be my last stay. This morning at 6 am on a Sunday - I was rudely woken up to find a member of staff had barged into my children\u2019s room (connecting rooms) - while they were sleep - claiming to be delivering newspaper. We had put the do not disturb sign on the door and when I said to the man - what are you doing, don\u2019t you see the sign? He tried to hide the fact that he was sneaking into my children\u2019s room with a lame excuse of misunderstanding. \n\nThe equally rude duty manager, Mina (avoid him at all costs), then called to say that I shoved the man and that was not acceptable. Totally made up of course. I asked him to come to the room to show him that there could not have been a misunderstanding and clearly the staff was being sneaky. \n\nHe then started to scream at me and was rude and belligerent trying to cover for his staff. He aggressively came towards me in a threatening way and I pushed him away... he told us we must leave the hotel. I told him to leave and to call the police. \n\nThese two have some SCAM going on between them or possibly worse. I can not tell you how scary this was for my family. All of us feel scared - most of all our son. \n\nNever ever stay at this hotel.
17/08/2019
Rated 4.0 out of 5 :
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16/08/2019
Rated 4.4 out of 5 :
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14/08/2019
Rated 1 out of 5 :
Expect some surprises from the reservation part to checkout. You probably will be pushed \not upgrade with extra money. Location is good more pf boutique than 5 star hotel. \n\n\u0644\u0646 \u062A\u062E\u0644\u0648\u0627 \u0631\u062D\u0644\u062A\u0643\u0645 \u0645\u0646 \u0628\u0639\u0636 \u0627\u0644\u0645\u0641\u0627\u062C\u0627\u062A \u0627\u0644\u063A\u064A\u0631 \u0645\u062A\u0648\u0642\u0639\u0647. \u0639\u0644\u0649 \u0633\u0628\u064A\u0644 \u0627\u0644\u0645\u062B\u0627\u0644 \u0639\u062F\u0645 \u062A\u0648\u0627\u0641\u0631 \u063A\u0631\u0641\u0647 \u062D\u0633\u0628 \u062D\u062C\u0632\u0643\u0645 \u0648\u0637\u0644\u0628 \u0645\u0646\u0643\u0645 \u0627\u0644\u062A\u0631\u0642\u064A\u0647 \u0628\u0645\u0628\u0644\u063A \u0627\u0648 \u0627\u0644\u0627\u0646\u062A\u0638\u0627\u0631 \u0644\u064A\u0644\u062A\u064A\u0646 \u0628\u063A\u0631\u0641\u0647 \u0627\u0642\u0644 \u0645\u0633\u062A\u0648\u0649 \u0627\u0644\u062E.. \u0645\u0648\u0642\u0639 \u0627\u0644\u0641\u0646\u062F\u0642 \u062C\u0645\u064A\u0644 \u0644\u0643\u0646 \u0644\u0627 \u0628\u0633\u062A\u062D\u0642 \u0641\u0639\u0644\u0627 \u0665 \u0646\u062C\u0645\u0627\u062A.. \n\n.
12/08/2019
Rated 4.6 out of 5 :
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09/08/2019
Rated 1 out of 5 :
We stayed 6 nights at the hotel and it was a great experience with Nespresso in the room, prompt service and good housekeeping.\n\nSituated along Mayfair, location is second to none.\n\nOne minor feedback is having to shower in the tub with 1/2 of a screen door leads to a very wet floor. The layout was poor requiring to maneuver between the toilet bowl and screen door, great for acrobats!\n\nAll in, will recommend highly aside from this minor inconvenience.
09/08/2019
Rated 1 out of 5 :
My Fianc\u00E9 and I stayed for one night and were blown away with the attention to detail from the moment we approached the hotel. The welcome greeting at the door, check and attention to detail all amounted to a 5-star experience that tops any other\u2026 and we have stayed at a lot of hotels in Mayfair. Darren, the chap at concierge was the icing on the cake, extremely bubbly, helpful and knowledgeable. He assisted us with our plans and facilitated one of the best nights out we have had in London. Thank you all for a wonderful stay.
09/08/2019
Rated 1 out of 5 :
We recently stayed at this amazing property. The townhouse was spacious and very clean. The furniture, materials and fixtures and fittings were also of a high standard. The shower in the bathroom was probably one of the best I've used.\n\nHowever - a special thanks goes out to Darren on the Concierge Desk. Nothing was ever any trouble for him. When we asked for advise on things to do to keep the children occupied his advice was spot on. Keep up the good work Darren - you are certainly an asset to the hotel!
08/08/2019
Rated 1 out of 5 :
Based on our stay this summer, the Athenaeum is the only hotel I'll book for future trips to London. It truly came to feel like home--albeit a much more creatively stylish one. Afternoon tea was the best of our trip in the you.K., with excellent service and gorgeous china to compliment the delicious sandwiches, scones, and pastries. The View is a well-named haven for a cup of tea or a drink perched over the park and the view of the city beyond. Our room was well-appointed and very comfortable, and the restaurant was so good it made it hard for us to leave and go out for dinner! Thoughtful touches abounded, and the floral arrangements (as well as the exterior living wall) were distinctively beautiful.
08/08/2019
Rated 1 out of 5 :
A very disappointing experience, especially based on my last experience at this hotel. The staff was busy telling me what they couldn\u2019t do vs. helping me with what was possible. They didn\u2019t handle the billing account properly. The room had issues - bad mattress and a leaky shower. This is not the Athenaeum I remember.\n.
06/08/2019
Rated 1 out of 5 :
Came to the Athenaeum to meet up with a friend who I hadn\u2019t seen in a while. I was warmly welcomed by Jim the doorman who guided me to the restaurant, where I found a friendly and relaxed atmosphere. Me and my friend both had the steak, which was cooked to perfection and Johnny our waiter was very attentive. I would highly recommended Galvin at the Athenaeum and will be returning very son.
04/08/2019
Rated 1 out of 5 :
I\u2019ve just had a two night stay here, having come a couple of times before and loving it.\nAll staff were amazing and welcoming- especially sonica in reception and Federico up at \u2018The View\u2019. I even had some cake delivered to my room and a room with a view (upgrade I believe) to make my birthday even more special!\nIt is different from when I was last here, I remember free in-room snacks and cookie at night. The lobby lay out is also changed. However... the quality of service was so wonderful this time and I would happily come again, and recommend to friends.\nTop tip- Do go to the 10th floor \u2018The View\u2019... it was lovely and relaxing and I was there at a time when free drinks and cheese board were available. A lovely surprise!\nPerfect location as well.
04/08/2019
Rated 1 out of 5 :
First time stay at the Athenee my room is very clean every day. All equipment in room is good no complaint. Room is neat and tidy cleanliness is very good. My breakfast every day take care by Khun Marisa. She is excellent and recommended ONSEN egg that I have not try any where very good taste. We will come back to stay son in October.
01/08/2019
Rated 1 out of 5 :
the hotel room size and layout very good, the staffs are very helpful and service very good, the bed mattress is very comfortable for sleeping, the check in and check out is very fast and flexible i.e, if you come early to hotel, if the room is ready and available, the staff will let you check in early, the check out time is 12 noon, but if we need to check out later, the staff will help to check the room availability, if can, they will allow us to check out 3pm.
31/07/2019
Rated 1 out of 5 :
Dear Mark B, \n\nThank you for your review of The Athenaeum Hotel & Residences. We always value feedback. It is always our endeavour to provide wonderful experience to our guests and these comments would encourage us to provide the services consistently to all our esteemed guests in future as well. I will ensure to share your comments with Monica, Alan, Jim and our team. \n\nlook forward to welcoming you back \nKind regards \nJoanne Taylor-Stagg \nGeneral Manager.
29/07/2019
Rated 3.8 out of 5 :
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29/07/2019
Rated 1 out of 5 :
Thank you so much for your kind comments and generous appreciation of the Athenaeum Hotel & Residences and our services. Feedback such as yours is very inspirational. It is the biggest reward for all our efforts towards creating memories for our guests. I will ensure to share your comments with our team. \n\nlook forward to welcoming you back \nKind regards \nJoanne Taylor-Stagg \nGeneral Manager.
29/07/2019
Rated 1 out of 5 :
Dear pvonkoss, \nThank you so much for your kind comments and generous appreciation of the Athenaeum Hotel & Residences and our services, It is always our endeavour to provide wonderful experience to our guests and these comments would encourage us to provide the services consistently to all our esteemed guests in future as well.\n\nFeedback such as yours is very inspirational. It is the biggest reward for all our efforts towards creating memories for our guests.\n\nWe look forward to welcoming you back again\nKind regards \nJoanne Taylor-Stagg\nGeneral Manager \n.
27/07/2019
Rated 3.8 out of 5 :
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27/07/2019
Rated 1 out of 5 :
Dear joyanta007, \n\nThank you for your review of The Athenaeum Hotel & Residences. We always value feedback, I will ensure to share your comments with sonica, Carla and our team. Look forward to welcoming you back \nKind regards \nJoanne Taylor-Stagg \nGeneral Manager.
27/07/2019
Rated 1 out of 5 :
Dear Trail11416982419, \n\nThank you so much for your kind comments and generous appreciation of the Athenaeum Hotel & Residences and our services, really glad that you had a pleasant and comfortable stay with us Feedback such as yours is very inspirational. It is the biggest reward for all our efforts towards creating memories for our guests. I will ensure to share your comments with our team. Look forward to welcoming you back \nKind regards \nJoanne Taylor-Stagg \nGeneral Manager.
21/07/2019
Rated 3.6 out of 5 :
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21/07/2019
Rated 1 out of 5 :
Dear CelloB, \n\nThank you for taking the time to share your comments with me following your stay. I am very sorry that your time with us was not as expected and truly wish this had been brought to my attention whilst you were staying with us. I will happily share your comments with Jim and our team. I have also got my maintenance team to investigate the bathroom issues you faced while staying with us\n\nI do hope to welcome you back \n\nKind regards \nJoanne Taylor-Stagg\nGeneral Manager \n.
21/07/2019
Rated 1 out of 5 :
Dear jimmy2580, \nThank you for your very kind words and for taking the time to write such a positive review following your recent stay at the Athenaeum Hotel & Residences. I am delighted to read that you enjoyed your stay and rated everything so highly. I will ensure to share your comments with our team.\n\nlook forward to welcoming you back \n\nKind regards \nJoanne Taylor-Stagg\nGeneral Manager \n.
19/07/2019
Rated 1 out of 5 :
Dear SCW1993, \n\nThank you for your very kind words and for taking the time to write such a positive review following your recent stay at the Athenaeum Hotel & Residences. I am delighted to read that you enjoyed your stay and rated everything so highly.\n\nWe look forward to welcoming you back to stay with us Longer \n\nKind regards \nJoanne Taylor-Stagg \nGeneral Manager \n.
17/07/2019
Rated 1 out of 5 :
Dear Cooke891, \n\nThank you for taking the time to review the Athenaeum Hotel & Residences. It is always such a pleasure to read about our customer's experiences and I am delighted you had a truly wonderful time; I will gladly share your feedback with my team. \n\nWe are looking forward to welcoming you back.\nlook forward to welcoming you back \nKind regards \nJoanne Taylor-Stagg General Manager.
15/07/2019
Rated 1 out of 5 :
Dear gy_paul, \n\nThank you for taking the time to share your comments with me following your Afternoon tea experience. I am very sorry that your time with us was not as expected and truly wish this had been brought to my attention whilst you was with us. \nAfter the refurbishment we made many changes to how we serve our Afternoon Tea and we have received very positive feedback.\n\nI do hope you will give us the opportunity in the future to demonstrate the great service that we usually deliver.\n\nlook forward to welcoming you back\n\nKind regards \nJoanne Taylor-Stagg\nGeneral Manager \n\n.
14/07/2019
Rated 4.6 out of 5 :
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05/07/2019
Rated 4.4 out of 5 :
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Disliked: Guest did not comment for this item.
04/06/2019
Rated 5 out of 5 :
This is the third time I have stayed at the Athenaem Hotel and sadly the least good. Whilst I had a super room on the 8th floor overlooking Green Park, the service was poor particularly in our meeting room and at breakfast.
03/06/2019
Rated 5 out of 5 :
Great hotel, great location and very nice private apartments for families that make you feel like home. We had a welcome bottle of champagne offered. Will come back, Great experience. We recommend it for families wanting luxury and intimacy.
31/05/2019
Rated 5 out of 5 :
I was invited to attend a workshop meeting in London last week. I often travel to London and other countrys for workshops and seminars, but ths was exceptional! I guess the managers are very carefully selected at a place like this - the manager lady (Esther) taking care of us made the whole event a hugh succsess. Not only is she elegant, polite and sophisticated she effortlessly communicated fluent in German and Italian as well with some of our collegues! Food was excellent and its rare to have a meeting room with such a nice view. It was raining and my umbrella was in a very bad condition - as I handed it to Esther I apologized as it was dirty and old, I told her how ashamed I am to use it infront of my collegues. By the end of the meeting she has dried our coats and a brand new atheneaum umbrella was hanging with my coat! She didn't say a word as there were a lot of people around, she just smiled at me and nodded reasurring me that it is indeed mine, I got so emotional - all my collegues were admiring my new umbrella. It is only an umbrella - but the gesture was priceless. I am telling this story everyone, everywhere I go in the world! This level of emphathy is a rare gift. We are returning there for our next meeting, and we will stay in the Hotel next time!
31/05/2019
Rated 5 out of 5 :
Everything was just five star. We had a great trip this hotel made our little holiday perfect. We were welcomed so warmly reception staff were great they were so helpful especially sonik, my friend came for lunch and got her dog she went out of the way to get water bowl. Little things was noticeable by staff. \nClaire was very helpful at the restaurant. Rooms were excellent always ready when we came back to our room \nView upstairs I divine and it\u2019s perfect for quite family time \nBar engle was great in her cocktails very friendly.\nOverall everyone was great \nI can\u2019t remember all the names but my trip was exceptionally warm and welcoming. Thank you everyone for everything.
30/05/2019
Rated 5 out of 5 :
The staff was super friendly and efficient, going out of their way to help whenever I approached them with a request. Also, location could hardly be better: Hyde Park and Green Park are both just a few steps away, but south Ken and Soho are also within walking distance. some rooms could do with some face lift but generally it's a great hotel.
30/05/2019
Rated 5 out of 5 :
Excellent location- close to parks, restaurants, and tube station. Nice sized hotel- good access to elevators, adequate room in the lobby but not too large and impersonal. Enjoyed the comfortable bar/lounge area. Rooms very nicely appointed. Very clean and good size. Excellent professional and friendly staff. They quickly provided ice for an unfortunate ankle sprain. No negatives to report.
30/05/2019
Rated 5 out of 5 :
The accommodations are first rate. The staff from top to bottom is even better. I have been staying there for 20 years. It\u2019s a five star (plus) place but it\u2019s friendly, not stuffy as many other five star hotels - particularly in London- are.
29/05/2019
Rated 5 out of 5 :
I recently had a fantastic trip at the Athenaeum - which is my hotel preference every time I am in London. It has wonderful 5 star service and the best staff! Darren, the Concierge was so helpful in assisting us to book our \
28/05/2019
Rated 5 out of 5 :
Fantastic hotel in a perfect location, the staff and facilities are first rate, the reception staff were great with our 7 year old daughter and the overall cleanliness and quality of the hotel shines through.
27/05/2019
Rated 5 out of 5 :
Beautiful 5 star hotel in the heart of Mayfair.\nThe staff on arrival could not have been any more welcoming, friendly or knowledgeable about the hotel.\nWe were visiting the hotel for our anniversary and the hotel upgraded our room to include a view of the fabulous Green Park over the road.\nThe bed was comfortable, the room luxurious and the staff tremendous.\nDefinitely our go to London hotel after this visit.\n.
26/05/2019
Rated 5 out of 5 :
\nhospitable, clean, cosy and well located - \nIt will be my first choice when I return to London.\nOwners always present and taking care of the well-being of their guests, \nif you go to business or leisure it is a fantastic place to stay.
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