Berjaya Eden Park Hotel
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Customer Reviews For The Berjaya Eden Park Hotel


Address: 35-39 Inverness Terrace, London, England, UK, W2 3JS
This hotel has averaged a score of 3.2 out of 5 by 4389 past guests
>>>Booking.com (average customer rating 3.4 out of 5 from 3355 reviews)
>>>Tripadvisor (ranked 909 of 1117 for Hotels in London and rated 3 out of 5 from 1024 reviews)

10/06/2019
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09/06/2019
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06/06/2019
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02/06/2019
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31/05/2019
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28/05/2019
Rated 1 out of 5 :
Dear Kerry, \n\nThank you for taking the time to leave us a review. We do apologies for the inconvenience. I assure you all our fire exits are labeled and functional. If you were unsatisfied to the room given upon check in, you should have inform our front of house so that we could have been given a chance to rectify the problem. \n\nKind Regards, \nFront of House Manager.
27/05/2019
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26/05/2019
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25/05/2019
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23/05/2019
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21/05/2019
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19/05/2019
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18/05/2019
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13/05/2019
Rated 1 out of 5 :
Dear Samour, \n\nThank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. Once again, thank you for your feedback and we do apologize for not being able to met all your expectations.\n\nKind Regards, \nFront of House Manager\n.
12/05/2019
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12/05/2019
Rated 1 out of 5 :
Dear Lee, \n\nThank you for taking the time to leave us a review, we appreciate for recommending our hotel to other travellers. I\u2019m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! If you\u2019re travelling to our area again son, don\u2019t hesitate to call us.\n\nKind Regards, \nFront of House Manager\n.
11/05/2019
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10/05/2019
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09/05/2019
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04/05/2019
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02/05/2019
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01/05/2019
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24/04/2019
Rated 1 out of 5 :
Dear Sir/Madam, \n\nThank you for taking the time to leave us a review. The room is cleaned after your 2nd night of stay. When you requested for room move, there was no room available of the same type. But I moved you into a Double which you said you did not mind. I did my best to help but you started shouting which we do not tolerate such behavior. \n\nKind Regards, \nFront of House Manager.
22/04/2019
Rated 1 out of 5 :
Dear Caroline, \n\nThank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. We do apologize for not being able to meet all your expectations but we are currently under renovations to improve our facilities. Thank you once again.\n\nKind Regards, \nFront of House Manager\n.
21/04/2019
Rated 1 out of 5 :
Dear Sir/Madam, \n\nThank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. Due to protest happening taxi companies were very busy and when you check out no taxi were available to be booked. Once again, thank you for your feedback and we do apologize for not being able to met all your expectations.\n\nKind Regards, \nFront of House Manager\n.
18/04/2019
Rated 1 out of 5 :
Dear Carly, \n\nThank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. Once again, thank you for your feedback and we do apologize for not being able to met all your expectations.\n\nKind Regards, \n.
17/04/2019
Rated 1 out of 5 :
Dear Luiza, \n\nThank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. Once again, thank you for your feedback and we do apologize for not being able to met all your expectations.\n\nKind Regards, \nFront of House Manager\n.
09/04/2019
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04/04/2019
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01/04/2019
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31/03/2019
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28/03/2019
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27/03/2019
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24/03/2019
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21/03/2019
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19/03/2019
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12/03/2019
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11/03/2019
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08/03/2019
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07/03/2019
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06/03/2019
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01/03/2019
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28/02/2019
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27/02/2019
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22/02/2019
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21/02/2019
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11/02/2019
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09/02/2019
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04/02/2019
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31/01/2019
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29/01/2019
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26/01/2019
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25/01/2019
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24/01/2019
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20/01/2019
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07/01/2019
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03/01/2019
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01/01/2019
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27/12/2018
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25/12/2018
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24/12/2018
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22/12/2018
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17/12/2018
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15/12/2018
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13/12/2018
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11/12/2018
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10/12/2018
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07/12/2018
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06/12/2018
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02/12/2018
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01/12/2018
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30/11/2018
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29/11/2018
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28/11/2018
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26/11/2018
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25/11/2018
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25/11/2018
Rated 2 out of 5 :
We spent our weekend in the Berjaya Eden Park Hotel and it was just dissatisfied. We spent about 260.- for two nights, what was way too much. The woman from the reception ensured me that our room was new renovated, but if you look.
19/11/2018
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16/11/2018
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15/11/2018
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12/11/2018
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09/11/2018
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08/11/2018
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07/11/2018
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04/11/2018
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03/11/2018
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02/11/2018
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01/11/2018
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30/10/2018
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29/10/2018
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27/10/2018
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26/10/2018
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25/10/2018
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24/10/2018
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14/11/2018
Rated 4 out of 5 :
I recently spent one month in Europe, flying in and out of London. I went back to this hotel after having a good experience the first time. It's clean and in a great location. The area of Bayswater is brilliant. The hotel has many rooms,.
30/10/2018
Rated 5 out of 5 :
I was on a Long weekend trip with my wife and 2 teenagers. For the price we paid for this hotel it exceeded all expectations. The location is perfect just between 2 tube stations giving access to different tube lines. The high street of bayswater.
27/10/2018
Rated 3 out of 5 :
If you are after a cheap/good location stay in London then book this hotel. Advantages Cheap hotel for London Near local restaurants/shops Close to two tube stations Friendly/ helpful staff Clean bedding Disadvantages Rooms are very dated (1970/1980) They havent been redecorated (stained/peeling/dirty walls) You.
21/10/2018
Rated 3.2 out of 5 :
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20/10/2018
Rated 4.0 out of 5 :
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18/10/2018
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16/10/2018
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15/10/2018
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15/10/2018
Rated 5 out of 5 :
I had my very first stay here in 1994 september. It was a small single bed room with a fairly low rate. Narrow corridors, typical B ritish carpets. I will stay again to remember the old days. Next time in a bigger room.
13/10/2018
Rated 3.1 out of 5 :
Liked: Great location, very friendly staff
Disliked: Room was smelling of humidity, dirty walls, noise from hallway. Basement room, not possible to open window.
11/10/2018
Rated 3.8 out of 5 :
Liked: friendly and helpful staff.
Disliked: Rooms needed upgrading, maybe a coat of paint.
09/10/2018
Rated 3.8 out of 5 :
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Disliked: The F&B operation is closed, no breakfast available
09/10/2018
Rated 4.0 out of 5 :
Liked: Perfect location. Very friendly reception and housekeppeing staff. Clean room and bathroom.
Disliked: Cold and noisy room.
08/10/2018
Rated 3.4 out of 5 :
Liked: The location was very good, close to restaurants and tube, Bayswater station just across the road. Staff was very nice and helpful.
Disliked: There was a smell in the room of damp or something old. Room gets stuffy fast and no window in the bathroom. Also when ordering a taxi at the desk, they give you their own and not just a regular cab so prices are much higher (we didn't know that and I never came across this in other hotels around Europe as whenever weve ordered one at the desk it was just a regular one)
07/10/2018
Rated 3.1 out of 5 :
Liked: Location was fabulous
Disliked: Noisy - street noise, trucks and other rooms Tiny lift and hallways
06/10/2018
Rated 3.8 out of 5 :
Liked: The restaurant was closed but there were many eateries nearby.
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Milesfaster.co.uk customer reviews ↓
Rating out of 10: 10
Date stayed: February 2006
review: After booking this hotel I found on the internet some very bad reviews and was really put off, and nearly cancelled my reservation. But my partner and I decided we would give it a try. To all people looking at this hotel, don't be put off by the bad reviews (which were mainly from American tourists), the hotel was lovely, just like in the photographs. Our room was a good size, clean, tidy and quite pretty. We had no complaints at all. The breakfast which was included in the price was great too. The best thing was the hotels location. Literally 1 minutes walk to Bayswater Tube station, 1 minute4s walk to the busy high street full of great little souvenir shops and loads of places to eat (try the Thai restaurant 'Tuk Tuk' just on the corner near the hotel, amazing food.) The local tube is on the circle line, so giving fast and easy access to all of London top attractions. Overall our 4 night stay at the hotel was great and we will seriously consider staying there again. don't be put off by the reviews.
Rating out of 10: 3
Date stayed: May 2004
review: Without a doubt the worst stay ever. I had modest expectations since it was a budget hotel. Breakfasts were good, service was second rate but ok, room was tiny but as expected. The worst thing was that the bed was older than me! Not only did it because a back problem I did not already have, but there were bugs in my bed that caused large raised bumps on my back as I was bitten as I slept. Problem only solved when I lined the mattress with newspaper. The last night, they did change my room for another.
Rating out of 10: 10
Date stayed: January 2004
review: The Berjaya Eden Park Hotel is a VERY good place to stay I stayed there whilst writing a prject of it and was really dissopointed when I had done the project and had to leave but even though I was really busy with the project I still found time to see some of the attractions arround and they were so pretty!!!
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