Best Western Victoria Palace Hotel
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Customer Reviews For The Best Western Victoria Palace


Address: 60-64 Warwick Way, London, SW1V 1SA, England, UK
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This hotel has averaged a score of 3.8 out of 5 by 6700 past guests
>>>Booking.com (average customer rating 4 out of 5 from 4906 reviews)
>>>Tripadvisor (ranked 593 of 1132 for Hotels in London and rated 3.5 out of 5 from 1773 reviews)

27/09/2019
Rated 3.4 out of 5 :
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26/09/2019
Rated 4.4 out of 5 :
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26/09/2019
Rated 3.6 out of 5 :
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25/09/2019
Rated 3.4 out of 5 :
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25/09/2019
Rated 4.2 out of 5 :
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24/09/2019
Rated 4.2 out of 5 :
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24/09/2019
Rated 3.8 out of 5 :
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22/09/2019
Rated 3.8 out of 5 :
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20/09/2019
Rated 4.6 out of 5 :
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19/09/2019
Rated 4.5 out of 5 :
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18/09/2019
Rated 4.4 out of 5 :
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17/09/2019
Rated 4.4 out of 5 :
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14/09/2019
Rated 4.0 out of 5 :
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14/09/2019
Rated 4.4 out of 5 :
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14/09/2019
Rated 3.6 out of 5 :
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10/09/2019
Rated 3.6 out of 5 :
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09/09/2019
Rated 3.6 out of 5 :
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08/09/2019
Rated 4.2 out of 5 :
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07/09/2019
Rated 3.8 out of 5 :
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06/09/2019
Rated 4.6 out of 5 :
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04/09/2019
Rated 4.0 out of 5 :
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04/09/2019
Rated 3.4 out of 5 :
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03/09/2019
Rated 4.2 out of 5 :
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01/09/2019
Rated 4.6 out of 5 :
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01/09/2019
Rated 4.2 out of 5 :
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30/08/2019
Rated 3.8 out of 5 :
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29/08/2019
Rated 3.4 out of 5 :
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28/08/2019
Rated 4.2 out of 5 :
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27/08/2019
Rated 3.4 out of 5 :
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26/08/2019
Rated 4.2 out of 5 :
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25/08/2019
Rated 4.0 out of 5 :
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23/08/2019
Rated 3.4 out of 5 :
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21/08/2019
Rated 3.8 out of 5 :
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20/08/2019
Rated 3.8 out of 5 :
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17/08/2019
Rated 4.6 out of 5 :
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15/08/2019
Rated 3.8 out of 5 :
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14/08/2019
Rated 4.0 out of 5 :
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13/08/2019
Rated 4.2 out of 5 :
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13/08/2019
Rated 3.6 out of 5 :
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13/08/2019
Rated 4.0 out of 5 :
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12/08/2019
Rated 3.4 out of 5 :
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11/08/2019
Rated 3.8 out of 5 :
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11/08/2019
Rated 4.2 out of 5 :
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10/08/2019
Rated 4.2 out of 5 :
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09/08/2019
Rated 3.4 out of 5 :
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09/08/2019
Rated 3.6 out of 5 :
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08/08/2019
Rated 3 out of 5 :
Stayed at the hotel this week for 1 night. Very friendly and helpful staff. The room was clean and very adequate for our needs. Good breakfast. We were also able to leave our luggage on day of departure to collect later.
07/08/2019
Rated 3.6 out of 5 :
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07/08/2019
Rated 3.8 out of 5 :
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07/08/2019
Rated 4.4 out of 5 :
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06/08/2019
Rated 3.8 out of 5 :
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05/08/2019
Rated 4.6 out of 5 :
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05/08/2019
Rated 3 out of 5 :
We thoroughly enjoyed our stay at the best Western Victoria Palace. The manager Mr. Rahim Jivraj and his staff were always friendly, professional, and responsive to any and all of our needs during our stay in London.
05/08/2019
Rated 3 out of 5 :
We were looking for convenient digs for the couple days in London prior to departing on a cruise. After searching and reading reviews we ended up here. It is not a us-style best Western. Like many hotels in this area, it is a re-purposed building, not originally a hotel. The layout is a little disjointed but you figure it out eventually. The room was fine until the air-conditioner decided to drip water all night, soaking a suitcase and the floor. It was exceptionally hot in London while we were there and I imagine the A/C was working double overtime. The front desk said they could provide tickets to local attractions at equivalent pricing, but the tickets would be \u201Cfast pass.\u201D This turned out to not be the case, as we ended up in the normal (read really Long) queues. The location was convenient to the sites we wanted to see. The hotel was reasonable enough. The included breakfast was pretty good, with plenty of variety to keep you full. Recommended.
04/08/2019
Rated 4.0 out of 5 :
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29/07/2019
Rated 3 out of 5 :
We normally don't stay at best Westerns and was pleasantly surprised. The staff was wonderful and very helpful. They weld our luggage until our rooms were ready and our luggage was waiting for us. Good location and close to metro and train station. Rooms were very clean and air conditioning that kept us cool when it was extremely hot outside. Would definitely recommend any of our Friends to stay here.
26/07/2019
Rated 3 out of 5 :
There was a miscom between my travel agency and the local agency, they booked the wrong hotel room requirement. However it was immediately settled by the front officer. The guys are very helpful however the lady is not that helpful. What I like about the place is the clean resteoom and comfortable bed. For a budget hotel, I like it. Their breakfast start at 7am and they cannot do earlier than that like pack breakfast if you need to go early. That is the downside of it. Also thw wake up call cannot be changed. If you requested 6am and tdecided to make it 7am they said they cannot accommodate that.
22/07/2019
Rated 3 out of 5 :
The hotel is well situated in Victoria, walking distance up to the underground. The room has tea and coffee and the staff is very helpful. However the room is too small to accommodate two people with suitcases, specially if each person has got 2 suitcases and hand luggage. The bathroom is also very small. The ceiling is not thick and you hear wakings on the upper floor. The room is not noise free, you can hear people walking and talking in the corridor. The cleaning was not very good as well.
20/07/2019
Rated 3 out of 5 :
Spent 4 nights here. Great location. 5 miinute walk to Victoria Station, 15 minutes to Buckingham Palace and 19 minutes to Parliment buildings. Breakfast was great and affordable. The staff were very accommodating. Room was quiet and perfect for me.
18/07/2019
Rated 3 out of 5 :
Single rooms are a disgrace. I was given a basement room, I could barely use the toilet as its crammed into a tiny space. Same for shower. The room stunk of damp. I could also hear rats squealing through the walls.\n\nAsked to move room ad explained the reasons including the fact I could hear rats, nothing more was said about this and duly gave me another room across the road. Again, absolutely tiny and could barely use the toilet as it as so crammed. Disgraceful considering they asked for \u00A3185 for this room per night without breakfast.\n\nI would not stay here again and really should have read previous reviews before booking it, lesson learned.
12/07/2019
Rated 3 out of 5 :
Lots within walking distance but the rooms are very small and feel cramped. You could easily give yourself a concussion on the television that is stuck on the wall by the bathroom as it literally sticks out past the door frame.
12/07/2019
Rated 3 out of 5 :
Great location in the heart of Victoria London. Walk to the station was only a few minutes. Catch the #24 bus just around the corner. Close to many shops and pubs. Room was nice, and air conditioning is good.
11/07/2019
Rated 3 out of 5 :
Could not complain about anything when it came to the stay in best Western Victoria. Staying in London for a special event with my elderly grandparents and we chose the hotel due to excellent location for where event was due to take place. No questions were ever to much for the staff and they always go out the way to help you. Although due to being in excellent location some places were just a little to far for my grandparents to walk however staff at front desk hailed taxi for us within minutes. Stayed bed and breakfast and again could not fault the food, buffet style breakfast which was consistently hot and replenished as needed. No issues when asked for something else to be cooked either such as fried egg instead of scrambled. Would stay here again.
04/07/2019
Rated 3 out of 5 :
Walking distance from Victoria station and Buckingham Palace plus many other attractions. Clean, quiet rooms. They offer a lift, ac and Wi-Fi. Staff very helpful. Can't speak about parking since we came by cab. Restaurants and pubs all around. Prices a bit high but not by London standards. London is very pricey and traffic is worse I have ever seen. People and cabbies are very friendly. Would stay again.
26/06/2019
Rated 3 out of 5 :
This hotel was ok but needed some renovation. Rooms were very tight and very basic and could have been a bit cleaner. On the upside, good location with some favorable restaurants nearby. Walk to shopping, Buckingham Palace, Westminster Abbey etc.
26/06/2019
Rated 3 out of 5 :
This hotel is close to Victoria Station approx 5 minutes walk away.\n\nThe hotel is lovely and quaint and more than adequate. The staff on the front desk were very helpful/friendly and knowledgeable about the area.\n\n Our room slept three people but the double bed in there could have used a new mattress as you seemed to be falling out of bed all the time. Our daughter said her bed however was really comfortable and she had a great night\u2019s sleep. The room had tea and coffee making facilities and a good size bathroom and was very clean.\n\nBreakfast was included in our stay and was delicious and set you up for a day sightseeing.\n\nIf travelling to London again, would definitely stay there again.
19/06/2019
Rated 3 out of 5 :
We booked this hotel via a 3rd party, and when we checked in the \
16/06/2019
Rated 3 out of 5 :
Good place to stay for the night if you want to be close to Victoria station. We were in the annex just around the corner from the main hotel. Reasonable size room on the ground floor. Tea and coffee supplied. Comfortable bed. Clean room and bathroom. Only problem was the noisy front door which slammed shut every time someone was in and out. Owners please fix this!
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