Best Western Victoria Palace Hotel
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Customer Reviews For The Best Western Victoria Palace


Address: 60-64 Warwick Way, London, SW1V 1SA, England, UK
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This hotel has averaged a score of 3.8 out of 5 by 6808 past guests
>>>Booking.com (average customer rating 4 out of 5 from 5145 reviews)
>>>Tripadvisor (ranked 582 of 1117 for Hotels in London and rated 3.5 out of 5 from 1710 reviews)

10/06/2019
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08/06/2019
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06/06/2019
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04/06/2019
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02/06/2019
Rated 5 out of 5 :
We chose the best Western Victoria Palace for the location and we weren\u2019t mistaken. It is 5 to 10 minutes from Victoria Station for buses, trains and the tube. If you booked tours they often leave from across the street. The room was comfortable and clean, nothing special but clean. The service was good and the personnel cordial.
02/06/2019
Rated 5 out of 5 :
Fairly clean room, but quite small, they had a coffee kettle and a choice of teas and instant coffee. We had twin beds and our own bathroom. For the budget traveller in London, this place is located near the Victoria train station and tube, about a 5 minutes walk. The staff is very friendly and breakfast is fine. We chose to go out for breakfast as the area offers a number of eating establishments within a short walk. This is London, if you are travelling on a budget and want a convenient location, this place is more than good. Sleep was comfortable and we appreciated the air conditioner was great as our time in London was very muggy. Thank you to the Staff. We are from Vancouver Canada and we were glad to have a central place to stay in London. You can find bigger rooms, but will pay a premium for them.
01/06/2019
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25/05/2019
Rated 5 out of 5 :
For a short stay it was terrible and the room had to be cleaned again! Food crumbs and weird stains on the beds. Absolutely horrible. I wouldn\u2019t recommend it to anyone. Unless your standards are very low.
25/05/2019
Rated 5 out of 5 :
Ground floor room next to reception absolutely spotless and modern room jugs of milk brought to the room for tea and coffee the reception staff were so helpful especially the Assistant manager couldn't do enough for you I would highly recommend this hotel \uD83D\ude0A\uD83D\ude0A\uD83D\ude0A\uD83D\udc4D\uD83D\udc4D\uD83D\udc4D.
24/05/2019
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23/05/2019
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20/05/2019
Rated 5 out of 5 :
We arrived at the hotel knowing that we would be in the annex. What we didn't know was that the \
19/05/2019
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18/05/2019
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17/05/2019
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16/05/2019
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15/05/2019
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13/05/2019
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10/05/2019
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06/05/2019
Rated 5 out of 5 :
I appreciated the efficient reception and the list. Myy room was quiet and Long but narrow with good temperatire control, television and En-suite were good. Breakfast was a pricy extra option on top of a higher rate than I usually pay.
01/05/2019
Rated 5 out of 5 :
My wife and I decided to stay over in London for one night on the way home from France and picked the hotel for it's location to transport etc. Overall the room was clean and bathroom had decent shower etc, plus television, a tiny coffee making shelf, and dresser. However it was the size of room which really surprised us. It was tiny! Neither my wife nor me are big people but I found it better to go for a walk so that my wife had enough space to get ready. There was nowhere to put a second bag other than the bathroom and any stay beyond one night would start to get uncomfortable. Storage space equally small, there was a lot of street noise and fellow guests could be heard quite clearly. Location is brilliant of course, and as a place to rest for one night its fine.
01/05/2019
Rated 5 out of 5 :
For various reasons five of us family were busily looking around for somewhere to stay early on a Saturday evening. It was proving expensive and the rooms on offer were basically cupboards! Where else in the world does a cupboard cost \u00A3120! Literally a cupboard! I\u2019m not exaggerating! Then we came to the Victoria Palace and got a last minute cancellation. Family room. Five of us fitted in and the bathroom was clean and large and room perfectly comfortable. Cost around \u00A3270. Staff were great and breakfast a real positive surprise. Special thanks to the man on Reception around 6pm on 27 April. You do great service to the hotel! Will stay again.
30/04/2019
Rated 5 out of 5 :
This hotel is within a 3 block walking distance to excellent restaurants, pubs, and the Victoria Station. The staff was incredibly helpful & knowledgeable. The full English breakfast was a great way to start the day. Rooms were clean and housekeeping did a great job as well.
27/04/2019
Rated 5 out of 5 :
I had a slight feeling of trepidation when I checked in & was told that my room was in the annexe. I had read a few negative reviews about the annexe in particular & 1 reviewer mentioned that it was down a random side street. It turned out to be on the road that leads back to Victoria train & coach stations & I had passed it to get to reception at the main hotel. It was a short distance away & not difficult to find (although a staff member took me there after I checked in). I arrived early, but my room was ready & I had been given a twin bedded room instead of a single, which I appreciated. My room was clean & comfortable, the shower had good water pressure & plenty of hot water. There was a cabinet under the basin, which would have been useful if I had stayed Longer than just 1 night. The only complaint I have is that I found the pillows too hard. Everything else was great. I told the reception staff this. They were very efficient & helpful.
27/04/2019
Rated 5 out of 5 :
Stayed for 7 nights. Staff was very helpful and friendly. Ample hot water and close to the Victoria underground station and coach station. You can hear noise from the street but a white noise app or earplugs do the trick. Definitely not a frills hotel, but for the cost, it is clean, safe and conveniently located.
26/04/2019
Rated 5 out of 5 :
Stayed in room 32 in Annex. Room was very clan and bathroom had plenty of hot water. coffee and tea provided. Excellent service. Small problem with window which we reported. Overall will stay again as very good location.
23/04/2019
Rated 5 out of 5 :
The hotel was nice and in a great location - only 10 minutes walk to Victoria station. We had a family room (101) which was an ok size, not huge but the rooms in London never are (unless you pay through the nose) and it had a balcony with a street view. There is a pub opposite and a late-night Tesco, and a few other shops. There is also a Dominoes if you fancy a takeaway pizza. \n\nOn the first night, I didn't sleep that great due to the noise from outside, but the second and third night we put the A/C on which drowned the noise out completely. \n\nBreakfast was good. There was a selection of hot food including sausages, bacon, eggs, beans etc, as well as pastries, bread, cereal, ham, cheese and fruit. The room you eat in is fairly small so it can get busy, but we never struggled to get a table. \n\nCheck-in was smooth and they let us have our room before the usual time. All the staff were very friendly. I would definitely stay here again.
16/04/2019
Rated 5 out of 5 :
The best Western Victoria Palace was a great place to stay clean reasonable price comfortable breakfast is lovely good choice I was very happy with my stay staff very friendly and helpful great location close to Victoria Station.
16/04/2019
Rated 5 out of 5 :
The room and hotel was not as advertised. Rooms were tiny and not cleaned. Bathroom was dirty and the carpet was not vacuumed at all! Just not what I expected for the cost and in comparison to the previous best western in Liverpool!
14/04/2019
Rated 5 out of 5 :
A 10 minute walk from Victoria station. It's on a street of similar hotels but there is a all night Tesco and a pub within a few meters. My room was in the annexe across the street. The building was unmanned but had a security lock on the main door. I was on the floor which I guess was lower ground with a window that looked out on to a patio. I didn't see anyone on the patio but it would be sensible to put a more secure lock on the window. Overall the room was clean and warm. I was in a double, it would have been tight in the room if there were two people but fine for one night.
09/04/2019
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07/04/2019
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06/04/2019
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04/04/2019
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02/04/2019
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01/04/2019
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31/03/2019
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30/03/2019
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29/03/2019
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28/03/2019
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27/03/2019
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26/03/2019
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24/03/2019
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23/03/2019
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21/03/2019
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20/03/2019
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19/03/2019
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18/03/2019
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17/03/2019
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16/03/2019
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14/03/2019
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17/02/2019
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16/02/2019
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15/02/2019
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14/02/2019
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13/02/2019
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12/02/2019
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11/02/2019
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10/02/2019
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08/02/2019
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07/02/2019
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05/02/2019
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04/02/2019
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03/02/2019
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01/02/2019
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27/01/2019
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26/01/2019
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24/01/2019
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23/01/2019
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22/01/2019
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21/01/2019
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19/01/2019
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18/01/2019
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28/12/2018
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27/12/2018
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25/12/2018
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24/12/2018
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20/12/2018
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19/12/2018
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18/12/2018
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17/12/2018
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14/12/2018
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13/12/2018
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12/12/2018
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11/12/2018
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11/12/2018
Rated 3 out of 5 :
Three star rating is fitting for this reasonabley priced hotel approximately 300 yards from Victoria Station and Underground. Rooms were small but clean and well presented, the staff were extremely helpful and friendly, and breakfast was an additional £12:50 each but well worth it prior.
10/12/2018
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09/12/2018
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07/12/2018
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06/12/2018
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06/12/2018
Rated 4 out of 5 :
We stayed for two nights, and chose this location because it was close to the Victoria Palace theatre. It was far enough from the theatre and the station to be in a quieter area, but with plenty of independent cafes and small shops as well.
06/12/2018
Rated 1 out of 5 :
Im disappointed I cant actually rate this place a zero and weve only been here half an hour! We have paid £500 for three nights in the annexe. Its absolutely nothing like the images and the rooms are tiny. Im not usually one for complaining.
05/12/2018
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03/12/2018
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03/12/2018
Rated 2 out of 5 :
The room was very hot. No lifts and very small steps. Was hard to get up and down our suitcases. 10 minutes walk from Victoria station. It was dirty outside. My card to the room did not work. Helpful staff. Did not do the breakfast.
02/12/2018
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01/12/2018
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29/11/2018
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28/11/2018
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27/11/2018
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25/11/2018
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25/11/2018
Rated 4 out of 5 :
We decided to visit London to go to the Warner Brothers Studios for Harry Potter. We selected this hotel because it was near the train and bus stations. Also, it is about a 15 minute walk to Buckingham Palace. Just ask the front desk how.
21/11/2018
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20/11/2018
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17/11/2018
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16/11/2018
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14/11/2018
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13/11/2018
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12/11/2018
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06/11/2018
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05/11/2018
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02/11/2018
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01/11/2018
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29/10/2018
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26/10/2018
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25/10/2018
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24/10/2018
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14/11/2018
Rated 3 out of 5 :
The hotel was very clean and very good location just a short walk from Victoria station about 10 minutes The staff were more than helpful and friendly the only downside was the size of the room if you were window side you had to contend.
10/11/2018
Rated 3 out of 5 :
Pluses: good access to centre of London, good breakfast, room was clean, bed was good. Minuses: Now, I am accustomed with the closet-size rooms of most hotels in London, as well as with the crazy prices they come at £ (165 /night, no breakfast included). It.
10/11/2018
Rated 4 out of 5 :
Arrived late, but excellent service. Room was good (including kettle, good shower (although instructions would have been helpful), decent mattress and pillows), affording a very decent night's sleep. Clean, more than just functional.
05/11/2018
Rated 5 out of 5 :
Booked in well in advance. Conveniently only about a 7 to 10 minutes walk from London Victoria Stations. Staff were really friendly at check in. We had also been upgraded by management from the Annex over the road to the main building which was very.
31/10/2018
Rated 5 out of 5 :
My wife and I spent two nights at the best Western Victoria Palace in London, England. We found the hotel is the perfect location with restaurants, train station and Buckingham Palace all within close walking distance. The rooms were very neat and clean and quite.
24/10/2018
Rated 4 out of 5 :
Our party of 4 adults reserved two rooms. Unlike several reviews that talk about the large king room, which was available for a higher price, we had a small double room and an even smaller room with two twin beds. Probably the smallest hotel rooms.
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