Bloc Hotel Gatwick
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Customer Reviews For The Bloc Hotel Gatwick


Address: South Terminal, Gatwick Airport, RH6 0NN, UK
This hotel has averaged a score of 4.1 out of 5 by 14596 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 10269 reviews)
>>>Tripadvisor (ranked 8 of 29 for Hotels in Crawley and rated 4 out of 5 from 4252 reviews)

02/10/2019
Rated 4.2 out of 5 :
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02/10/2019
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01/10/2019
Rated 4.6 out of 5 :
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01/10/2019
Rated 4.2 out of 5 :
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01/10/2019
Rated 4.5 out of 5 :
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01/10/2019
Rated 4.0 out of 5 :
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30/09/2019
Rated 4.5 out of 5 :
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30/09/2019
Rated 4.4 out of 5 :
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29/09/2019
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29/09/2019
Rated 4.8 out of 5 :
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29/09/2019
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29/09/2019
Rated 3.8 out of 5 :
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28/09/2019
Rated 4.0 out of 5 :
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28/09/2019
Rated 5 out of 5 :
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28/09/2019
Rated 4.6 out of 5 :
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27/09/2019
Rated 4.0 out of 5 :
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27/09/2019
Rated 4.6 out of 5 :
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27/09/2019
Rated 4.2 out of 5 :
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25/09/2019
Rated 4 out of 5 :
Dear Iain\n\nI am sorry that you have felt that you have had to post a review in these terms. You know that we have already apologised for an unauthorised staff entry into your room and we have offered you a full refund for that room. The third party website that you booked through has not yet refunded you the full amount that we refunded to them immediately after we accepted that there had been an unauthorised entry into the room.\n\nWe have been responding to your direct emails as quickly as we can and whenever we have any information to add to that that the third party has provided you with, we have done so. \n\nOther guests have no way in which they can access another guest's room but very occasionally staff inadvertently enter the room when a guest is still occupying it. When that happens we are always happy to offer a full apology.\n\nIt is very disappointing that you have not been satisfied with the way in which we have dealt with this issue as we were genuinely sorry and apologetic on the occasion of your stay. We will undoubtedly continue to have direct email contact with you as before in the hope of resolving this matter finally.\n\nKind regards\n\nSarah O
23/09/2019
Rated 4 out of 5 :
Dear Caroline\n\nIt's a real thrill to see from your review that staying with us here at bloc reached all your expectations. As you point out, our designer space-saving rooms really do have everything in them that you need for the most comfortable night's sleep and a fantastic shower before you set off on your travels again. \n\nIf you booked directly with us and sign up for our vip list you will always be entitled to free tea and coffee vouchers and premium Security passes, and where available, free room upgrades. \n\nIt's lovely to see that you will 'definitely' be staying with us again and we will really enjoy welcoming you back.\n\nWith kindest regards\n\nSarah O
19/09/2019
Rated 4 out of 5 :
Dear Dan\n\nI'm delighted that once you got the hang of our in-room technology you were able to enjoy the modern design at bloc that still put guest's comfort first. The corner rooms are more spacious with views over the Airport and sometimes the runway itself, which can be an added bonus if any of the people you're travelling with happen to be plane-spotters! \n\nThank you for your final analysis that bloc is' a great hotel' with an excellent shower and extremely comfortable beds. We hope that all of that will contribute to you choosing bloc again next time you're spending the night at Gatwick and we look forward to welcoming you back then. \n\nWith best wishes \n\nSarah O.
18/09/2019
Rated 4 out of 5 :
Dear Ian\n\nIt does make me smile when I see your comment 'If you\u2019re complaining that the rooms are too small, you haven\u2019t read the website! '.\n\nWe want all guests to arrive at bloc and have their expectations met, so we really have worked hard to make sure all our rooms are accurately portrayed across all our booking platforms. Our in-house Reservations team is also very knowledgeable about all our different room types and can advise anyone who's unsure about what's likely to suit them best.\n\nYou're absolutely right that when you stay here you'll find that when you get up in the morning you're literally only a couple of steps from security for Departures and that our Reception team will be friendly and welcoming and do everything they can to make your stay a good one.\n\nThank you for having chosen to stay with us twice already and we very much hope you'll be back to stay here at bloc again son.\n\nWith kindest regards\n\nSarah O.\n
18/09/2019
Rated 4 out of 5 :
I am so pleased to see that you felt bloc was ';great value for weary travellers', that's exactly what we want to offer guests passing through Gatwick.\n\nYou're right that we're introducing wired controllers to operate all our in-room functions, so we won't have any service interruptions and you can easily check-out form your room or operate the blinds, lights and A/C. The A/C has a temperature range from 18 to 24 degrees which should prove comfortable whatever the external conditions.\n\nI can also see that you had a quiet and comfortable night with us and I hope we'll be able to repeat the experience for you when you next need to spend the night at the airport.\n\nWith very best wishes\n\nSarah O.
17/09/2019
Rated 4.8 out of 5 :
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16/09/2019
Rated 4.0 out of 5 :
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16/09/2019
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16/09/2019
Rated 4.8 out of 5 :
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15/09/2019
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15/09/2019
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14/09/2019
Rated 4.4 out of 5 :
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13/09/2019
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13/09/2019
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13/09/2019
Rated 4.6 out of 5 :
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13/09/2019
Rated 3.8 out of 5 :
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12/09/2019
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12/09/2019
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11/09/2019
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11/09/2019
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10/09/2019
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10/09/2019
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10/09/2019
Rated 4.2 out of 5 :
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10/09/2019
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09/09/2019
Rated 4.6 out of 5 :
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09/09/2019
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09/09/2019
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09/09/2019
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09/09/2019
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08/09/2019
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08/09/2019
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08/09/2019
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08/09/2019
Rated 4.2 out of 5 :
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07/09/2019
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07/09/2019
Rated 4.4 out of 5 :
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07/09/2019
Rated 4.6 out of 5 :
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07/09/2019
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06/09/2019
Rated 3.8 out of 5 :
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06/09/2019
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05/09/2019
Rated 4.0 out of 5 :
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05/09/2019
Rated 3.8 out of 5 :
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