Britannia Gatwick Lodge
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Customer Reviews For The Britannia Gatwick Lodge


Address: Balcombe Road, Maidenbower, West Sussex, RH10 7ZRA
This hotel has averaged a score of 1.5 out of 5 by 117 past guests
>>>Tripadvisor (ranked 17 of 18 for B and rated 1.5 out of 5 from 117 reviews)

21/05/2019
Rated 1 out of 5 :
If I could give this place a zero star rating I would. It is dreadful, dirty, unorganised, poor customer service. Problems parking, honestly would not ever recommend this place even if it was free.\nThere was two receptionist dealing with one complaint and a manager dealing with another upon arrival. Clearly others visiting was not happy either. Shocking hotel.
05/05/2019
Rated 1 out of 5 :
I have stayed in three different rooms at the Britannia Lodge at Gatwick and each room has been comfortable clean and tidy. In my opinion the rooms are good value for money. My real problem is the hassle with parking.\not date although entering car registration on screen at the hotel reception I have received parking charge fines\nfrom ParkingEye who administer the car parking. I have had to make to appeals to save \u00A3100 fine each time.\not date I have not had the result of the appeals. Both times I booked in for the room, registered my car\nthen went out for the evening. When querying the parking fine notice I was told you have to register the car\neach time you go and come back! This information must be made aware to clients of the hotel.\nAlthough the Lodge is convenient for my purpose, should the fines not be overturned I will not use this establishment again, which would be a shame.
15/10/2018
Rated 1 out of 5 :
Wouldn't have stayed here but had a flight cancelled and were put here by our airline. Food in the evening was carvery was 25 each was tasteless and dry. Rooms were old and tatty. Would not recommend service is terrible as well staff are rude.
31/08/2018
Rated 1 out of 5 :
Booked two rooms for myself my partner and two friends for one night stay before early flight in the morning, after sitting in one room with friends we noticed the stain on bed base sticking out from under mattress what lead us to investigate further...
21/08/2018
Rated 1 out of 5 :
Booked several weeks before travelling and did not request a smoking room Arrived at 9.15pm and we were told only smoking rooms left?!?!We were shown to the room along several smoke smelling corridors,the room was too smelly to even enter.We asked for a refund and were...
18/08/2018
Rated 1 out of 5 :
Think of your worse nightmare and treble it, then you will have some idea of this place!! I can not call it a hotel as I really do not see how they are still open!!! The place is filthy. We arrived and did not get...
27/06/2018
Rated 1 out of 5 :
I can't tell you how awful this place is. The car park is a joke and if it's inevitably full the suggestion will be park your car on the grass verge of the 50mph road outside although you might be less likely to get bumped...
09/06/2018
Rated 3 out of 5 :
For the price it is hard to complain, we often book to stay here when flying out of Gatwick firstly because its unbelievably cheap and also because they let you keep your car keys so you know no one is going to be driving your...
20/04/2018
Rated 1 out of 5 :
Ended up sleeping on the floor....food ok,staff pleasant....you hear every word from others rooms and might as well be sleeping on the motorway....mattress..... where did they get them from....just start the holiday elsewhere or risk losing a first day from lack of sleep.... it's...
31/10/2017
Rated 1 out of 5 :
I no this is a cheap holiday but honestly it is horrendous! Booked as early money flight arrived 8.20pm took over 40mins to actually get in our room as problem with key card. When finally in room there is a smell which I can...
07/10/2017
Rated 1 out of 5 :
Not much more to say. Dirty as a whole, worn mattress, smelly room, chaotic parking system and glad to leave the morning after. didn't chance breakfast..Shame as you can see this could be a lovely hotel!
23/09/2017
Rated 2 out of 5 :
On arrival not made clear of where to park staff very friendly but condition of hygiene of room not a good standard hair in the bathroom cobwebs and generally not a hygienic standard.Bed very comfortable and good sleep Directions given to North terminal not clear which caused distress.Night...
13/09/2017
Rated 2 out of 5 :
Cheap basic hotel near Gatwick. Quiet room, uncomfortable and worn out mattress in my room. Relatively clean good for the single night but definitely no more. Remote from anything else and backs onto the motorway.
03/05/2017
Rated 1 out of 5 :
I would not stay here again. Plaster falling off the walls. No shower gel in dispenser. Dripping toilet and stains all over the walls coupled with a very uncomfortable bed. Worth paying a few more pounds for any other local hotel.
04/04/2017
Rated 1 out of 5 :
Even for the price it was still rubbish. Worst bed I have ever slept on, although handy for taxis and near Gatwick. Car park was not bad but the windows were broken, the mugs were dirty enough to warrant not touching and it was a generally unclean room.
15/03/2017
Rated 1 out of 5 :
Never ever stay here, rooms stink of cannabis and cigarettes, dirty bed sheet and staff speak hardly any English! Trading standards need to take a visit here!!!! I would advise anyone to book a different hotel than this one.
30/01/2017
Rated 3 out of 5 :
Useful for airport parking with an overnight stay either at start or end of flight. Room was well presented, clean, and the bed comfortable. Remember to add on cost of taxi to and from airport. At time of review this was a special price for hotel guests of £9. Each way. Taxi service was quick and efficient.
04/01/2017
Rated 2 out of 5 :
We only stayed overnight as we were flying from Gatwick the next day. Fine for an overnight stay. Very old fashioned and a bit tired. We slept fine. There was a kettle and tea bags supplied. Bedding was clean. Room was a bit tatty and wardrobe had a wonky door.
01/05/2016
Rated 4 out of 5 :
We parked and stayed very cheaply at this hotel before flying to Egypt. The rooms although dated are very clean and comfortable with tea/coffee facilities and it was a perfect place to stay on a low budget. There is a bar and a pool you can use too.
04/04/2016
Rated 5 out of 5 :
Just back from a great time Britannia hotel was very good 5star for rooms very clean and beds very nice clean towels all the time food great l am a fussy eater and husband had what he likes swimming pool great all staff glad to see you nothing was any bother will be back again love it.
29/10/2015
Rated 3.8 out of 5 :
Liked: Safety
Disliked: One staff at reception
29/10/2015
Rated 5 out of 5 :
Liked: Location of my bedroom window as I requested. Whew! Size & style of my bed & bedroom and all it contained. The decoration and cleanliness of the bathroom. Easy access to underground and other places.
Disliked: That my hair brush still cannot be located.
29/10/2015
Rated 3.8 out of 5 :
Liked: Comfortable room, nice location, friendly helpful staff.
Disliked: Guest did not comment for this item.
28/10/2015
Rated 4.8 out of 5 :
Liked: Very comfortable for the price
Disliked: Could not Park work van
27/10/2015
Rated 4.4 out of 5 :
Liked: Great location, brilliant value for money, lovely breakfast
Disliked: Rooms very hot, air con noisy and ineffective, but staff did arrange for a window to be opened
27/10/2015
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: We arrived late and staff were not welcoming,treated us as though we were an inconvenience
27/10/2015
Rated 1.6 out of 5 :
Liked: Nothing. Would never go to any hotel in this chain ever again.
Disliked: Tired slightly smelly hotel that is well past it's best- phones didn't work,windows didn't open, air con didn't work, hot and airless, bed was old and uncomfortable, plug socket had black burn marks, no tea bags and with all this they still wouldn't offer Wi-Fi without additional payment. Worst hotel we have ever stayed at, very bad value at £140
27/10/2015
Rated 4.4 out of 5 :
Liked: This place gets a poor rep but it is great value - £200 for two nights in London in a great location and a hotel with a slap up breakfast and leisure club which is only £8 extra for two - can't beat that!
Disliked: Guest did not comment for this item.
27/10/2015
Rated 1.9 out of 5 :
Liked: I did not enjoy my stay Only the breakfast
Disliked: Everything was bad. Bed was broken, toilet was not flushing and AC was broken. Overall stay poor
27/10/2015
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The hotel looks tired and dated.
27/10/2015
Rated 3.8 out of 5 :
Liked: ideal location for o2 arena one bar could not offer draught without visiting the other to collect. service here could be improved
Disliked: Guest did not comment for this item.
27/10/2015
Rated 4.4 out of 5 :
Liked: Excellent friendly staff
Disliked: Old fashioned rooms
27/10/2015
Rated 2.7 out of 5 :
Liked: The room was big enough since we were 3 in one bedroom.
Disliked: When we were checking out, they initially were not able to put our luggage in the cloakroom because they said it was full.
27/10/2015
Rated 3.4 out of 5 :
Liked: Location was fairly good. Rooms were clean, comfortable and spacious.
Disliked: Breakfast was average. Front desk was not very helpful on checkout. When we asked to leave our bags they said their cloakroom was full. They made no effort to help. I had to insist before they made any effort.
27/10/2015
Rated 2.9 out of 5 :
Liked: Reasonable price, good location.
Disliked: Staff was not very friendly, decoration was old, beds were not very comfortable, breakfast was not good at all, coffee was horrible and the rest was poor quality.
27/10/2015
Rated 2.3 out of 5 :
Liked: Good location, friendly staff
Disliked: Old Hotel with ancient furniture and dirty carpets
27/10/2015
Rated 3.4 out of 5 :
Liked: Easy check in and checkout
Disliked: Looking out the windows they are filthy
26/10/2015
Rated 3.6 out of 5 :
Liked: - Breakfast - Location (half hour by underground from city's hearth) - Nice furniture - Pleasant view of the canal from the dining room
Disliked: - Carpet on the ground (not hygienic) - Air conditioned/heater was not working properly - The room was really really hot - Window frame was not fastened properly, you could see signs of previous attempts to fix it, so not completely closed
26/10/2015
Rated 4.2 out of 5 :
Liked: - Good quality of the room it self
Disliked: - High level hotel and not even a bottle of water in the room - Carpet (moquette) on the ground is really not hygienic
26/10/2015
Rated 2.9 out of 5 :
Liked: Location was good.
Disliked: The air conditioning didn't work and the room was so hot I couldn't sleep properly
26/10/2015
Rated 4.6 out of 5 :
Liked: The hotel felt safe, the rooms were dated but clean and the staff were very friendly.
Disliked: Guest did not comment for this item.
26/10/2015
Rated 3.8 out of 5 :
Liked: Location was good and on site parking
Disliked: The d ©cor is starting to look rather tired and the shower was either too hot or ice cold.
26/10/2015
Rated 2.7 out of 5 :
Liked: Location close to major Canary Warf buildings
Disliked: Not clean, needs refurbishment. No slippers. I could not use a hairdryer normally - it was kept in a drawer linked to the wall behind the chest. Its cable went out for only 20-30 cm from the box so I had to dry my hair sitting on my knees near the chest. Not a very pleasant stay.
26/10/2015
Rated 1.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: 20 minutes of free Internet in such a developed country is a shame Poor breakfast, plastic apples Dirty carpet - no slippers offered Plug adapters for5
25/10/2015
Rated 1.9 out of 5 :
Liked: Nothing.
Disliked: Allocate a room next to railway line, unable to sleep. Moved rooms approx 12.45am. Next room so cold, heating not working. Vomit in the lift! Terrible night and had to attend an interview early morning!!
25/10/2015
Rated 4.2 out of 5 :
Liked: Got an upgrade when we booked in. Very good value for money, staff could be more polite as when leaving we handed in keys and never got a thank you how's ur stay been bye, apart from that was excellent
Disliked: Guest did not comment for this item.
25/10/2015
Rated 1.6 out of 5 :
Liked: It's close to Excel
Disliked: The bedroom was disgusting and dirty and smelt stale, like a working mans club! The breakfast was very poor too.. It is in serious need of a shake up, it's very tired
25/10/2015
Rated 2.9 out of 5 :
Liked: Location of as good with the backdrop of waterbody.
Disliked: Got a room without window and it was very difficult. When we approached the staff they did not oblige to change the room. Gym and other facilities should be open from 6 AM until at least 11 PM...
25/10/2015
Rated 4.0 out of 5 :
Liked: Clean - quiet - good staff.
Disliked: Said WiFi wasfree in lobby = true. BUT you have to sign back on to it every 30 minutes which is most inconvenient. No instructions as to how to sign in.
24/10/2015
Rated 2.5 out of 5 :
Liked: Reception night staff very unhelpful and a little arrogant but day staff very helpful
Disliked: If the Night staff worked for me I would either re train them or change them they are the most un helpful people I've met. Complete change from the day staff. Also, found the rooms a little smelly like going into a care home. Rooms were a little tired and could do with a re vamp.
24/10/2015
Rated 2.9 out of 5 :
Liked: Location of the hotel. It's in Canary Wharf.
Disliked: Very very old hotel. Two very small lifts and there is always a queue. Not so great quality breakfast. Same spread everyday. Staff is bored and couldn't be bothered much about a 'customer'. We travelled with a baby & were refused to have a milk bottle warmed up in any of their microwaves.
23/10/2015
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Location too far from tourist attractions, but we were not familiar with public transportation and spent a lot on taxis. But it was worth it for our first visit to London!
23/10/2015
Rated 4.0 out of 5 :
Liked: Great location
Disliked: A little bit tired and frayed around the edges
22/10/2015
Rated 4.8 out of 5 :
Liked: Good room sizes Value
Disliked: TV too far from bed Bathroom tired looking Breakfast could be better
22/10/2015
Rated 3.2 out of 5 :
Liked: Clean if in need of new carpets etc.
Disliked: Breakfast was little short of awful. Charges for Wi-Fi in room and for use of gym
22/10/2015
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: Close to tube station, too noisy Free Wi-Fi only for 1/2 hour
22/10/2015
Rated 2.9 out of 5 :
Liked: Cleanliness and staff politeness
Disliked: Breakfast and price of food are high with less quantity. No complimentary water bottles in room and no refrigerator.
22/10/2015
Rated 3.2 out of 5 :
Liked: Location good - just a few minutes walk from Docklands Light Railway and Tube.
Disliked: Hotel is tired and desperately in need of full refurbishment..... used to be a premium hotel that is falling behind the time and competition.
21/10/2015
Rated 4.2 out of 5 :
Liked: Well situated outside the city.
Disliked: Guest did not comment for this item.
21/10/2015
Rated 3.8 out of 5 :
Liked: The location
Disliked: Guest did not comment for this item.
20/10/2015
Rated 4.0 out of 5 :
Liked: The actual location, very nice place to walk around. Also very close to a the underground station!
Disliked: Guest did not comment for this item.
20/10/2015
Rated 3.8 out of 5 :
Liked: The location was perfect
Disliked: Could do with a face lift
20/10/2015
Rated 4.6 out of 5 :
Liked: Easy check in procedure. Nice friendly staff on check in. Room well equipped
Disliked: Room service-poor quality (waiter not willing to help-the answer "No" doesn't seem to be an issue), food not great-pappardelle was ok, but pizza disgusting. Also, on check out I was asked what's my problem instead of what do I need. I asked him why does it need to be a problem, I am just standing at the reception. Just wanted to check out. Not fully understood the issue there.
20/10/2015
Rated 3.4 out of 5 :
Liked: Great Location, good breakfast, large room (exec) comfortable bed, nice view of the docks
Disliked: It's a bit tired, the bar was partially closed and looked like it was part way through a refurbishment that was being done very slowly!
20/10/2015
Rated 4.8 out of 5 :
Liked: Everything
Disliked: Guest did not comment for this item.
20/10/2015
Rated 4.6 out of 5 :
Liked: Every thing
Disliked: Guest did not comment for this item.
20/10/2015
Rated 4.8 out of 5 :
Liked: +
Disliked: That sauna closed so early
20/10/2015
Rated 4.4 out of 5 :
Liked: The room was lovely
Disliked: Guest did not comment for this item.
20/10/2015
Rated 2.1 out of 5 :
Liked: The location and the breakfast.
Disliked: The additional payment for the swimming pool. The old facilities.
20/10/2015
Rated 2.7 out of 5 :
Liked: Location was ok for the tube but nothing to do or nowhere to go locally.
Disliked: A bit old fashioned and very over priced. Room looked out over the roof of a garage.
25/07/11
Rated 3 out of 5 :
guest left no comment.
Rated 3 out of 5 :
didn't expect much from Hotel as on package with coach tour operator. Hotel was slightly better than we had envisaged. Room was comfortable and quite spacious. In need of some tender loving care but lovely white towels, extra pillows etc. Although very busy and there was a wedding on (we expected to be wakened during the night!!) but had a very peaceful evening. Good variety of well cooked food to suit every taste. Hotel staff very good.

Rated 3 out of 5 :
I stayed there one night.... my findings:
the room is ok and always warm. the bathroom is clean, but you can tell it is old...
the computers are broken so if you don't have your own, no internet for you!!!
expensive for what they offer...
no WiFi in the rooms...
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