Rocco Forte Brown's Hotel
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Customer Reviews For The Browns Hotel


Address: Albemarle Street, Mayfair, London, England, UK, W1S 4BP
This hotel has averaged a score of 4.5 out of 5 by 1818 past guests
>>>Booking.com (average customer rating 4.5 out of 5 from 162 reviews)
>>>Tripadvisor (ranked 24 of 1117 for Hotels in London and rated 4.5 out of 5 from 1676 reviews)

02/06/2019
Rated 5 out of 5 :
I am delighted that you and enjoyed your stay at Brown\u2019s and continue to be impressed with our central London location and service.\n\nI will ensure your very kind comments are shared with the entire team, who join me in thanking you.\n\nWe very much appreciate your support of Brown's, and I hope we have the pleasure of welcoming you back to the hotel again in the near future.\n\nRegards,\n\nStuart P Johnson\nManaging Director\n.
22/05/2019
Rated 5 out of 5 :
Thank you very much for your review of Brown's and I am delighted you were able to visit the restaurant, bar and English Tea Room.\n\nI was also pleased you found our central Mayfair location an advantage, along with our Concierge, and Bentley service. I will extend your compliments to the entire team, who I know join me in thanking you. \n\nOnce again, thank you for sharing your experience, and I hope we have the pleasure of welcoming you back in the not too distant future.\n\nRegards,\n\nStuart Johnson\nManaging Director\n.
12/05/2019
Rated 5 out of 5 :
Dear Brooke B\n\nThank you very much for taking the time to share your Afternoon Tea experience, and I am so pleased you enjoyed the ambience of our English Tea Room.\n\nYour kind comments have been shared with the entire team, especially Yonka and Lorenzo, who I know will be delighted, and join me in thanking you.\n\nI trust that it will not be too Long before we may welcome you back to Brown's.\n\nRegards,\n\nStuart P Johnson\nManaging Director\n.
11/05/2019
Rated 5 out of 5 :
Dear Lesley B,\n\nWhat an honour you chose Brown's London to celebrate a Long awaited reunion and we are delighted to learn we did not disappoint.\n\nYour kind words have filled me with pride to know the team have been attentive and created a memorable experience for you, and please be assured your comments have been shared with Yonka and Zoltan, who I know will join me in thanking you.\n\nThank you again, and I hope we have the pleasure of welcoming you back in the near future. \n\nRegards,\n\nStuart P Johnson\nManaging Director\n\n.
06/05/2019
Rated 5 out of 5 :
Dear MJNF,\n\nThank you for taking the time to write this review. Your words have filled me with such pride knowing that our team has been welcoming and friendly, and that you have also been impressed with the calibre of our service. \n\nYour kind comments have been shared withe the entire team, and I hope we have the pleasure to welcome you back to the Donovan bar and Brown's again son.\n\nRegards,\n\nStuart P Johnson\nManaging Director.
04/05/2019
Rated 5 out of 5 :
Dear CaptainFantastique,\n\nThank you very much for your kind review, and we are delighted you enjoyed your recent stay at Brown's.\n\nI am also pleased our service did not disappoint and your comments will be shared with the team, who I know will join me in thanking you.\n\nThank you again for taking the time to write and I hope we have the opportunity to welcome you back again, in the not too distant future.\n\nRegards,\n\nStuart P Johnson\nManaging Director\n.
03/05/2019
Rated 5 out of 5 :
Dear sancobo\n\nThank you very much for taking the time to share your Afternoon Tea experience.\n\nYour kind comments have been shared with the entire team, especially Yonka, who I know will be delighted, and joins me in thanking you.\n\nI trust that it will not be too Long before we get to welcome you back to Brown's Hotel.\n\nRegards,\n\nStuart P. Johnson\nManaging Director\n.
02/05/2019
Rated 5 out of 5 :
Dear Mr Klein,\n\nWe are concerned to learn your recent stay did not meet expectations and that you were disappointed by your room. We would like to investigate the issues raised, and if you are happy to share your details for example reservation name and date, that would help us to understand how we could have improved your experience.\n\nIf you would like to get in contact, may I ask you telephone the hotel on 020 7493 6020 and ask to speak to the PA to the Managing Director. Alternatively, please DM us.\n\nOnce again, we are sorry for any disappointment that may have been caused.\n\nRegards,\n\nStuart P Johnson\nManaging Director.
20/04/2019
Rated 5 out of 5 :
Dear Chocohalix,\n\nThank you taking the time to share your experience, following your recent stay at Brown's.\n\nI am delighted you enjoyed your birthday celebration with us, and that you were well looked after by John. Your kind comments have been shared with the entire team, who join me in thanking you.\n\nOnce again, I am so pleased you took away such positive impressions, and I hope it will not be too Long before we have the opportunity to welcome you back.\n\nRegards,\n\nStuart Johnson\nManaging Director\n\n.
19/04/2019
Rated 5 out of 5 :
What a great hotel! The Location in Mayfair is perfect for serious shoppers as a stones throw from Bond Street. \nStaff are welcoming and delightful and nothing was to much trouble. It was my sons birthday and on our return we had a bottle of champagne and birthday cake placed in our room. These little touches just add to and enhance the experience. \nThe hotel itself is maintained to the highest level throughout and the beds are amazing. We have stayed there a couple of time now and will definitely be returning in the future.
14/04/2019
Rated 5 out of 5 :
I am so pleased our service met and exceeded your expectations and please be assured your kind comments will be shared with George and the team, who join me in thanking you.\n\nI do hope we have the pleasure of welcoming you to Brown's and thank you again for taking the time to share your experience.\n\nRegards,\n\nStuart P Johnson\nManaging Director.
13/04/2019
Rated 5 out of 5 :
I was delighted to read that you and your family enjoyed your son's birthday celebrations at Brown's.\n\nI am very proud of our hotel and team, and please be assured your kind comments will be shared.\n\nThank you again for taking the time to write, and I hope it will not be Long before we have the pleasure of welcoming you back. \n\nRegards, \n\nStuart P Johnson \nManaging Director\n.
08/04/2019
Rated 5 out of 5 :
Dear Laura,\n\nIt is a great pleasure for us to read you enjoyed your Afternoon Tea, and thank you for the praise of our service and quality at Brown's.\n\nYour kind comments will be shared with the team, who join me in thanking you, and we look forward to welcoming you back!\n\nRegards,\n\nStuart P Johnson\nManaging Director.
07/04/2019
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28/03/2019
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31/01/2019
Rated 3 out of 5 :
We have often stayed in London\u2026 But have never received service, food and all-round hospitality that we received at Brown's.\n\nAll concierges were exceptional but I must make special mention of David Young who went out of his way to make our holiday exceptional. There was no task too difficult, no question that was not answered to our satisfaction.\nThe reception desk, the restaurant staff all the amenities were first-rate.\nWhen next we visit London our first stop will be Brown's hotel in Mayfair.\n\nWe could not help but mention to our friends in Australia about Brown's, I am not exaggerating when I say London was made very special we felt like we were coming home each evening and even though all services were professional we felt like we were among family.\n\nBruce Sherlock Sydney Australia.
30/01/2019
Rated 3 out of 5 :
Though it's been open for a bit, I just got back to London and had lunch in the restaurant. It's a beautiful room with great wall paper and overall design. The linen and the glassware are superb.\n\nlunch itself was pleasant and tasty and completely reasonable price wise. The wine list is exceptionally impressive.\n\nSeparately - I've been to Brown for tea and it's one of the best in London. everything from sandwiches to sweets and fruit. Can't go wrong.
30/01/2019
Rated 3 out of 5 :
After having had some issues last time we stayed at this property we decided to have another go. This time everything was perfect. We received a very nice welcome from Janine Mallia, front of house manager, and an excellent upgrade.\nConcierge did an excellent job booking restaurants, theatre etc for us.\nAll in all we were very pleased. The only potential issue is that the breakfast room can sometimes be very full since many guests from outside come to the hotel for breakfast and business discussions.\nluckily I am an early bird so I did have a nice table each morning before the crowds arrived.\nI also enjoyed the fitness room and my wife was very well taken care of in the Spa.
17/01/2019
Rated 3 out of 5 :
Dear dd1377,\n\nThank you kindly for taking the time to write this review.\n\nYou words have filled me with such pride knowing that the entire team have been incredibly attentive ensuring that your experience with us was nothing less than perfect!\n\nI will be sure to share your kind words with everyone especially Janine our Front of House Manager.\n\nI trust that it will not be too Long before we get to welcome you back to Brown's Hotel.\n\nKind Regards,\n\nStuart P. Johnson\nManaging Director.
12/01/2019
Rated 3 out of 5 :
My sister and I had the best time doing the afternoon tea at Brown\u2019s Hotel. The food was of amazing quality and the decor was perfect. Our server Yonka made the experience incredible. Aside from being a pleasure to talk to, her knowledge of the afternoon tea was extremely impressive. We wish she could have sat down and joined us! We\u2019re definitely bringing our grandma back from the US to visit the Brown\u2019s Hotel and meet Yonka!
10/01/2019
Rated 3 out of 5 :
The experience of afternoon tea in at Brown's is undoubtedly the best in London. Highlight of our New Year's trip, and that's saying a lot. Atmosphere is warm and welcoming. Service is friendly and impeccable. Quality of food and selection of teas top notch. Recommend the Gold.
09/01/2019
Rated 3 out of 5 :
We stayed the weekend just before Christmas and had a lovely stay with a very warm and friendly welcome from both the doorman and the receptionist when we checked-in. There had been a mix-up with our booking, which had been made via a third party. The e'mail stated breakfast was included in the room rate, but this was not the case. This has happened on a previous occasion at another hotel when using this particular hotel booking website, resulting in a rather lengthy phone call to sort it out. In this instance however the receptionist immediately offered complimentary breakfast with no fuss, to save us the hassle of trying to sort it out, which was very much appreciated.\nThe bedroom was large, light and airy and the bathroom was huge for a central London hotel. \nThe hotel bar was busy with a lively atmosphere but we always managed to get a table whenever we wanted, at lunchtime for a snack, for a cup of tea after a busy afternoon shopping and for drinks both before and after dinner.\nWe would have liked to have had afternoon tea during our stay but the reservations were full, so definitely pre-book. They did kindly let us know of a cancellation in the morning, obviously having noted our disappointment when we checked in, but we had already made a reservation at a nearby hotel by this stage.\nBreakfast is served in a lovely dining room, with hot dishes made to order.\nWe will definitely stay here again!
08/01/2019
Rated 3 out of 5 :
Dear carol d,\n\nA big thank you from all of us at Brown's Hotel for the kind words written in this review.\n\nWe are all delighted to read that your families experience throughout your stay was made to be so wonderful and memorable.\n\nOur greatest achievement was making you feel like Brown's was your 'Home away from Home', and I have my team to thank for that.\n\nI trust that it won't be too Long before we see you back again and we are able to share more historical stories with you, not only of this magical building but also the wonderful history that the Rocco Forte Hotel Group also holds.\n\nKind Regards,\n\nStuart P. Johnson\nManaging Director\n.
02/01/2019
Rated 3 out of 5 :
Stayed in December for 3 nights in a classic corner suite. Very much enjoyed our stay, Madga in reservations was excellent and really set the stay up to be lovely, which was very much appreciated as it was our 35th anniversary. The suite was lovely, overlooking the street and the breakfast service in room was excellent both in terms of the quality of food and the service, especially on our last day when we had an early flight and asked for a continental breakfast at 4am - they came and set it up in the room, regardless of the very early time - quite exceptional. We had asked for a quiet private room and they had really thought about our needs. Housekeeping was also excellent - very clean and tidy, and very much enjoyed the bed linens and furnishing and design. Bathroom was huge and also beautifully designed. Room service was generally good, but could be a little slow at busy times, however if there was a delay we were advised and there was always a little thoughtful touch such as complimentary biscuits or chocolate strawberries.\n\nThe reason why I have only given 4 stars is due to 2 things:\n\nAs it was the weekend before Christmas the hotel was super busy, and whilst the doormen were mostly charming, there did not seem to be a lot of crowd control at the door, so unfortunately it could be a bit of a scrum - which was irratiting - especially as a doorman accosted me one time on entering not realising I was a guest - quite offputting. Secondly Donovan\u2019s bar, although a wonderful space, on the night we visited (seeking a relaxing nightcap after a function in St James) was disappointing. It was very quiet, yet service was poor - waitresses slow to take orders or check back and very keen on telling us what we could not do - not at all welcoming and cocktails were average. What is a lovely intimate space with beautiful artwork, was quite offset by the truly awful super loud techno music - very much at odds with the ambience of the room. What would have been lovely would have been some late night jazz or mellow musical to aide relaxation and late night drinking. There was also a lovely recessed area which everyone coming in was drawn to, but the waitresses would not let anyone sit in there as it was apparently for large parties - however none materialised. I did leave a comments card with these comments on - but yet to hear back. \n\nOur 1st stay at Browns (usually we stay at the Connaught or Claridges). Overall a really lovely stay, but if these 2 issues could be improved it could be excellent.
02/01/2019
Rated 3 out of 5 :
4th stay at the Brown\u2019s hotel. That was not the best one but this is still a fantastic place to enjoy the Christmas period in London. The renovated Donovan Bar is great and Beck finally found his place.
31/12/2018
Rated 3 out of 5 :
After so many disappointing stays in alternative London hotels, this will definitely be THE only option for me in London. From the minute I arrived, the check in staff had the premium factor expected of Mayfair but with the home from home element. The concierge team ( David in particular ) could not have been more helpful having arranged, with little notice, reservations at London\u2019s top restaurants, a make up artist and hairdresser at the drop of a hat.\nThe food and drink was of such a high level too and I can\u2019t wait to return next month.
29/12/2018
Rated 3 out of 5 :
Christmas starts properly with a stay in this wonderful hotel and this year was no exception. so lovely to be welcomed by Long term staff, feels like coming home. The Christmas decorations are amazing, we loved the look and feel of the newly refurbished dining room for breakfast in the morning and thank you for upgrading us to one of your wonderful suites. The beds are still the most comfortable we have ever slept in. Albermarle Street looked very festive with the lights outside - all in all a huge pre-Christmas treat!!
27/12/2018
Rated 3 out of 5 :
I had the most wonderful afternoon tea at Browns Hotel on 7th December. I have a number of allergies being dairy free, gluten free, nut and seed free and low sugar. I\u2019d almost given up on trying to have afternoon tea out in London. However when I made the reservation - Browns said that their chefs could cater for my allergies - no problem. I was so amazed as Fortnum and Mason had said that they could not cater for me and that I had to go and have afternoon tea somewhere else!!? My afternoon tea was perfect at Browns Hotel with delicious sandwiches, scones and fabulous cakes. The service was excellent - Zoltan\u2019s team were first class - nothing was too much trouble - very impressed!! The chefs who created my afternoon tea were excellent too!! It was the most wonderful afternoon in front of a log fire, in gorgeous surroundings and it was so brilliant to have what felt like a normal afternoon tea. Thanks so much to Zoltan and his team and Browns Hotel - see you son!!
20/12/2018
Rated 3 out of 5 :
Dear Puffinman,\n\nThank you for taking the time to submit this review following your recent stay at Brown's Hotel!\n\nUndoubtedly a true Rocco Forte Ambassador and we thank you for acknowledging our service standards and describing them as 'Perfect'. \n\nI am proud of the team here who, together, work so hard consistently ensuring all of our guests are attended too in a friendly, personalised, yet non intrusive manner, that makes for the perfect hotel experience! \n\nOn behalf of us all at Brown's we hope it won't be too Long before we get to Welcome you back.\n\nKind Regards\n\nStuart P. Johnson\nManaging Director.
20/12/2018
Rated 3 out of 5 :
Dear stephen w,\n\nWhat a wonderfully concise review to read!\n\nThe Afternoon Tea team from the kitchen to the waiting staff were delighted and thankful for your praises as was I.\nBrowns Hotel prides itself in it's charm and history and we appreciate you sharing your love for our brand with others.\n\nWe hope it won't be too Long before we get to Welcome you back to Browns!\n\nKind Regards,\n\nStuart P. Johnson\nManaging Director.
17/12/2018
Rated 3 out of 5 :
Dear hemajetha,\n\nThank you for your review detailing the special afternoon you and your husband shared with us! \n\nIt is wonderful to know that the team did such an amazing job in creating a memorable experience to mark his birthday. \n\nYour kind words will be shared with our therapists who will be so delighted to know that their service, especially the cake!, was received so well by you both.\n\nThank you for your feedback regarding the relaxation room. A brilliant point indeed, one which I will be sure to take into account.\n\nOn behalf of the entire team we hope that it won't be Long before we welcome you back at Browns!\n\nKind Regards.\n\nStuart P. Johnson\nManaging Director\n.
16/12/2018
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05/12/2018
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01/12/2018
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30/10/2018
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29/10/2018
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18/11/2018
Rated 5 out of 5 :
Quick coffee meeting - the staff were able to accommodate a table for two. The team are lovely here and we really felt welcomed as well as able to conduct our business. I've been here for a drink in the evening too which is quite...
13/11/2018
Rated 5 out of 5 :
Wonderful 2 night stay. The staff were magnificent, nothing was a bother! The bar & restaurant were superb. Understated elegance! A little pricey but worth the money. The room was spacious and the bed very comfortable. Fruit & water were a lovely touch.
13/11/2018
Rated 2 out of 5 :
I have now been staying at Browns Hotel quite often and what I have noticed over my last three stays is there is never any shower gel in sight but shampoo in the bottles labelled Shower Gel. I am sure this is not mis labelling...
06/11/2018
Rated 5 out of 5 :
The hotel is a pearl nested in the best location in town: Mayfair. Although its a busy neighbourhood, the hotel is in a very quiet street. All employees are very friendly, highly qualified and really strive to make one feel at home. The bar opens...
05/11/2018
Rated 5 out of 5 :
As always, Browns didn't disappoint. First class, relaxing manicure, followed by an excellent supper. The service was fantastic and staff friendly and helpful. Wonderful, buzzy atmosphere in the bar and the food was sensational. Thank you!
05/11/2018
Rated 5 out of 5 :
Went with 5 friends as a spoiling treat for dinner on Friday night. Food was as high a quality as you would expect and service impeccable and personable. Also highly recommend a Flower Power gin and tonic which changes colour in front of you!
03/11/2018
Rated 5 out of 5 :
My wife and I have been coming to Browns for over 20 years (we had one of our first dates there). In an age which everything seems to change, and not always for the better, it is reassuring that afternoon tea at Browns is still...
01/11/2018
Rated 5 out of 5 :
If we could give Brown's 100 stars we would. We just returned from our second visit to London and our second time staying at the hotel. To say that this is a luxury property is spot on. The service is outstanding, and the staff is...
23/10/2018
Rated 5 out of 5 :
We stayed at Brown's over the weekend and it is definitely the best hotel we have stayed in in London. Set between two of the nicest shopping streets in Mayfair, it is better located than many other nearby hotels which we have stayed in previously....
22/10/2018
Rated 5 out of 5 :
Brown's Hotel was portrayed by Christie as a somewhat dowdy and sinister establishment in AT BERTRAMS HOTEL. Today, it is, in fact, a wonderful townhouse hotel with a cheerful staff and a great new Italian restaurant "Beck". The Bar is busy and afternoon tea is...
20/10/2018
Rated 5 out of 5 :
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17/10/2018
Rated 5 out of 5 :
We stayed at Brown's Hotel Mayfair for 3 nights last week. We were celebrating our Wedding Anniversary and my wife's birthday. Our room was spotlessly clean and the service was fantastic. The staff were very attentive and couldn't do enough for us. Breakfast was lovely...
17/10/2018
Rated 5 out of 5 :
My husband took me here for our anniversary as a treat and it was just wonderful. The staff are very attentive and the rooms very relaxing and traditional. It was the perfect base to explore the shops in the West End such as Harrods and...
16/10/2018
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14/10/2018
Rated 5 out of 5 :
Six of us celebrated a friend's birthday here and we all were delighted with our choice. A friendly greeting as we entered from a wet Albermarle Street and a glass of chilled blackcurrant tea was followed by a wonderful array of sandwiches, small buns etc...
14/10/2018
Rated 5 out of 5 :
Browns Hotel is elegant, comfortable and tastefully decorated. It is conveniently situated in the heart of London close to art galleries, museums, theatres, shops, restaurants, Royal Parks all within easy walking or running distance. Public and taxi transportationis also conveniently at hand. The reception and...
14/10/2018
Rated 4 out of 5 :
We went there a week ago and were served by 2 lovely gentlemen (Indian and Italian guys). They were very helpful and professional. We enjoyed the quite afternoon with a guy playing piano in the background. May be the tea selection could have been better but...
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