Rocco Forte Brown's Hotel
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Customer Reviews For The Browns Hotel


Address: Albemarle Street, Mayfair, London, England, UK, W1S 4BP
This hotel has averaged a score of 4.4 out of 5 by 1882 past guests
>>>Booking.com (average customer rating 4.4 out of 5 from 164 reviews)
>>>Tripadvisor (ranked 22 of 1134 for Hotels in London and rated 4.5 out of 5 from 1724 reviews)

04/09/2019
Rated 3 out of 5 :
I can\u2019t even begin to express how wonderful our afternoon was! Manager Alexander Wilson happened to greet us as we entered, and he made the experience all the better with superb attention to detail! The staff was fantastic in service and supply of the amazing sandwiches and fabulous desserts! Alexander remembered our names and checked back in with us several times to make sure we had everything we needed. He gave us a fabulous tour of the property, and answered all of my many questions. I will recommend to any who asks (and those who don\u2019t!) to have tea and stay at the exquisite Brown\u2019s Hotel! Bravo to all of the staff! Thank you for being a highlight of my time in London! Will be back for sure!
03/09/2019
Rated 3 out of 5 :
We had another enjoyable experience at Browns having afternoon tea for 3 persons. We were seated early and welcomed by Yonka and David, who were both pleasant and professional. Yonka had extensive knowledge on the tea and helped us make excellent choices.\nThe customer service was exceptional and the quality and choice of teas and food superb. The surroundings are elegant and sophisticated and there is a very quaint atmosphere, unlike the vast restaurant areas in other hotels this gives a very comfortable feeling of being in a private dining room. We enjoy the pianist as a background to the event and we will definitely return.\nWinston Churchill used to frequent Browns and I believe is reputed to have said \u201C there are 5 star hotels in London and then, there is Browns..\u201D.
02/09/2019
Rated 5 out of 5 :
Thank you for taking the time to share your experience of the Donovan Bar.\n\nI am pleased you and your friends had the pleasure of meeting Dennis during your visit, and had the opportunity to view the rest of the hotel. Please be assured, your kind comments have been shared, and Dennis joins me in thanking you. \n\nI do hope it will not be too Long before we may welcome you back to Brown's.\n\nRegards,\n\nStuart P Johnson\nManaging Director\n\n.
31/08/2019
Rated 5 out of 5 :
Dear Stephen \n\nI am so pleased your Afternoon Tea at Brown's with your friend Sarah was a success, and thank you for taking the time to leave such an in-depth and descriptive review. My mouth is now watering!\n\nYour kind words have filled me with pride to know the team have been attentive and created a memorable experience for you, and please be assured your kind comments have been shared. \n\nThank you again, and I do hope we have the pleasure of welcoming you both back to Brown's in the near future. \n\nRegards,\n\nStuart P Johnson\nManaging Director.
30/08/2019
Rated 5 out of 5 :
Dear Victoria,\n\nThank you for finding the time to share your experience at Brown's Hotel London.\n\nI was delighted to read our central Mayfair location was helpful, and that you were impressed with our service and ambience. I will extend your compliments to the entire team, who join me in thanking you.\n\nWe all look forward to welcoming you and your family again son, to make your next stay even more memorable!\n\nRegards,\n\nStuart Johnson\nManaging Director\n.
29/08/2019
Rated 5 out of 5 :
We stayed at the Browns Hotel for last 3 days of a 14 day trip, and it was the perfect ending. The staff made us feel at home. They were wonderful with the kids. The tea room experience was a highlight of the whole trip. Breakfast each morning was wonderful, made so mostly by an incredible attentive and welcoming staff. Thank you. Hope to be back.
27/08/2019
Rated 5 out of 5 :
I just quickly came in to have a look around for a potential booking for my best friends wedding anniversary. The lobby hostess Luisa Caratsch showed me around the common area and evan a special room called the \u00AB\u00A0bell room\u00A0\u00BB, where she explained me that the first phonecall was made. I was so impressed by her enthusiasm and knowledge towards the hotel. I\u2019m totally going to recommend \u00AB\u00A0The Brown\u2019s\u00A0\u00BB!!!!!!!!
26/08/2019
Rated 5 out of 5 :
It was my first time in theUnited Kingdomand last day of my work trip and wanted to enjoy the finest of British culture and hospitality before I left. \n\nFrom the moment I arrived staff were attentive and assisted me with storing my luggage while I waited for the rest of my party.\n\nWe enjoyed immensely the traditional high tea and the food was exquisite. The waiter was very knowledgeable regarding the tea selection and was very accommodating to our needs and wants.\n\nThe food, tea and service was fit for a king or queen, no wonder Brown's is the preferred for HRH. \n\nHaving left and arrived to the airport I had the unfortunate realisation I had possibly left my passport at the hotel. \n\nI rang immediately and the duty manager not only found my passport quickly but also worked with me to help get my passport to me at the airport. \n\nI thankfully made it back home on time and caught my flight on time. \n\nI had ordered an Uber to pick up the passport and the duty manager ensured personally that he got it and that I was aware the whole way through. \n\nSuch good, service and hospitality has left me not only wanting to come back to the Brown's Hotel but to theUnited Kingdomagain.
25/08/2019
Rated 5 out of 5 :
from arrival (what a warm welcome through the doorman!!) to check in, concierge service our room, breakfast and departure everything was on top level! the location could not be any better at all - right in the middle of mayfair. the brown\u2019s hotel is so unique and special and takes you right back in time to traditional B ritish values. can\u2019t wait to come back! A special thank you to Klaus :-)
23/08/2019
Rated 5 out of 5 :
Dear MolokoH,\n\nThank you very much for your review of Brown's Hotel London.\n\nI am pleased you enjoyed your stay with us, and found our service to be warm and attentive. I was further delighted to learn your experience was such you would recommend us, and I hope it will not be Long before we have the pleasure of welcoming you back.\n\nThank you again for your kind comments. \n\nRegards,\n\nStuart P. Johnson\nManaging Director.
19/08/2019
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/08/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/08/2019
Rated 5 out of 5 :
Dear hunt458,\n\nI was so pleased to learn your Afternoon Tea experience at Brown's Hotel London was such a success and delighted you would recommend us.\n\nYour kind comments have been shared with Yonka, who joins me in thanking you, and I do hope we will have the pleasure of your company again in the not too distant future.\n\nRegards,\n\nStuart P Johnson\nManaging Director.
31/07/2019
Rated 5 out of 5 :
Dear 759brittmaries,\n\nThank you for your kind comments following your recent Afternoon Tea at Brown's Hotel London.\n\nI am pleased Lorenzo took good care of you and your family, and I know he joins me in thanking you for taking the time to share your experience.\n\nI do hope we have the opportunity to welcome you all back in the not too distant future.\n\nRegards,\n\nStuart Johnson\nManaging Director.
30/07/2019
Rated 5 out of 5 :
Thank you very much for your wonderful review and my apologies for the delay in responding.\n\nI am delighted you and your wife received such excellent care from our team on your recent visit to Brown's Hotel London and the Donovan Bar. Your kind comments have been shared with Yonka, Zoltan, Roberta and Luca, who all join me in thanking you and we look forward to having the pleasure of your company in the not too distant future.\n\nOnce again, thank you for taking the time to share your experience.\n\nRegards,\n\nStuart Johnson\nManaging Director.
22/07/2019
Rated 5 out of 5 :
I was sorry and surprised to learn you did not enjoy our Afternoon Tea offering following your recent visit to Brown\u2019s.\n\nI am pleased however, you were impressed with our service and the atmosphere of the English Tea Room and thank you for sharing these kind comments. I do hope in time, you might consider returning as I feel sure this was an isolated incident and that you would not be disappointed again. \n\nWe take all guest feedback seriously, and if you are happy to, we would ask you to contact us with the reservation date and name, so we can investigate further.\n\nThank you again for taking the time to share your experience and we hope to welcome you back on a future occasion.\n\nYours sincerely,\n\nStuart P Johnson\nManaging Director.\n.
20/07/2019
Rated 5 out of 5 :
Delighted you enjoyed your Long weekend stay at Brown's Hotel London, and I was proud to read nothing had been too much trouble and our team delivered first class service.\n\nThank you for taking the time to share your experience and we hope to have the opportunity to welcome you and your husband back again son.\n\nRegards,\n\nStuart Johnson\nManaging Director.
19/07/2019
Rated 5 out of 5 :
Dear saskia717,\n\nApologies for the delay in responding, however thank you very much for your review. \n\nI was pleased to learn you enjoyed your stay at Brown's and that we created a memorable experience for you. \n Please be assured your kind comments have been shared with the team, who join me in thanking you. \n\nI do hope we will have the pleasure of your company in the not too distant future.\n\nRegards,\n\nStuart Johnson\nManaging Director.
19/07/2019
Rated 5 out of 5 :
I had read in various sources that afternoon tea (please do NOT call it high tea since that is something else entirely!) at Brown's is the best in London. I decided to try it out in March of 2019 and I was not disappoint. The selection of sandwiches, pastries, scones, and teas was superb. The tearoom made me feel that I was in an exclusive English club. As for the service, it could not have been better. My special thanks to Yonka, Karol, and the other staff for making tea at Brown's so memorable and enjoyable. I will add that I was accompanied by my godson who is dairy intolerant. With advance notice the chef went out of his way to prepare a tea that my godson could enjoy. I've since returned to Brown's twice more and look forward to my fourth afternoon tea later this year.
12/07/2019
Rated 5 out of 5 :
Apologies for the delayed response, an oversight on my part, but thank you so much for your review.\n\nPlease be assured your kind comments have been shared with Andrea, Flavio and Justyna, who I know all join me in thanking you.\n\nI do hope we will have the pleasure of your company at Brown's again son, and belated birthday wishes!\n\nRegards,\n\nStuart Johnson\nManaging Director.
07/07/2019
Rated 5 out of 5 :
Thank you for finding the time to share your experience at Brown's Hotel.\n\nI was pleased to read you enjoyed your stay and were impressed with your suite, and Afternoon Tea. I will extend your compliments to the entire team, especially Yonka, who I know will be delighted.\n\nThank you again for your kind comments, and we hope to welcome you and your husband back in the not too distant future.\n\nRegards,\n\nStuart P Johnson\nManaging Director\n.
30/06/2019
Rated 5 out of 5 :
That is a compliment! Thank you so much for sharing your Afternoon tea experience and I am delighted to learn you enjoyed your birthday celebration at the English Tea Room at Brown's Hotel.\n\nYour kind comments will be shared with Yonka and Zoltan, who join me in thanking you, and I hope it will not be too Long before we have the pleasure of welcoming you back again.\n\nRegards,\n\nStuart P Johnson\nManaging Director.
30/06/2019
Rated 5 out of 5 :
Thank you very much for taking the time to share your Afternoon Tea experience, and I am so pleased your whole family enjoyed their visit to the English Tea Room at Brown's Hotel.\n\nYour kind comments have been shared with the entire team, especially Yonka and Zoltan, who I know will be delighted, and join me in thanking you.\n\nI do hope we will have the opportunity to welcome you and your family back in the not too distant future.\n\nRegards,\n\nStuart P Johnson\nManaging Director\n.
25/06/2019
Rated 5 out of 5 :
Must say Brown's hotel it is a very nice place with a lovely atmosphere and outstanding service.\nThe restaurant is amazing, as well as the English tea room. Loved them. \n\nIn room dining very nice, must say the manager is a complete incompetent and unprofessional person. I think my five years old son would manage situations better than him. \nFor the rest I have to say I had a wonderful experience.
24/06/2019
Rated 5 out of 5 :
Thank you taking the time to share your experience, following your recent stay at Brown's.\n\nI am delighted you and your wife enjoyed your wedding anniversary celebration with us, and your kind comments have been shared with the entire team, including George and Alex, who all join me in thanking you.\n\nI am pleased we did not disappoint, following your father's recommendation, and I hope it will not be too Long before we have the opportunity to welcome you both back.\n\nRegards,\n\nStuart Johnson\nManaging Director\n.
18/06/2019
Rated 5 out of 5 :
Our family had a wonderful holiday at the Brown's Hotel in London. The location in Mayfair was perfect. The staff was professional and knowledgeable. \nThe hotel atmosphere and design of the rooms were divine.\nThe attention to detail was appreciated.\nThe concierge David Young went above and beyond for us. He was so patient and attentive while we were changing plans during the day due to weather and some traffic. He did everything he could to help us pack in as much to our day as possible, keeping us on time and on track from the spa to last minute tickets to a show on our last night! \nThe staff at the restaurant for our daily breakfast were all friendly and attentive as well. Made us feel like royalty! Dominic and Alexi remembered our favourite orders and took excellent care of us each morning.\nThe luggage porters Jivi and Matt were quick and efficient.\nWe appreciated their services throughout our stay.\nGeorge Hiley-Jones, at the front desk, was courteous and patient at check out while we double checked our bill. we were so comfortable at the Brown's. It didn't feel like a hotel chain. It felt like it was our own private elegant flat in London.\nThe service in the tea room on our first day was lovely!\nOlga in the spa gave me an incredible facial too!\nWe cannot say enough about how much we loved this hotel.
15/06/2019
Rated 5 out of 5 :
Thank you very much for choosing to stay at Brown's Hotel London, and for taking the time to write a review.\n\nWe are delighted your recent stay with us was a success and your kind comments have been shared with the entire team, and especially Paul, Matt, David, Givi and Peter, who I know all join me in thanking you.\n\nIt is always encouraging to receive positive feedback and we hope to welcome you and your family back to Brown's in the not too distant future.\n\nRegards,\n\nStuart P Johnson\nManaging Director.
13/06/2019
Rated 5 out of 5 :
Thank you for finding the time to share your experience at Brown's Hotel.\n\nI was pleased to read our central Mayfair location was a benefit, however I am delighted to learn you were impressed with our service and helpfulness. I will extend your compliments to the entire team. \n\nThank you again for your kind comments, and we look forward to welcoming you again son.\n\nRegards,\n\nStuart Johnson\nManaging Director.
12/06/2019
Rated 5 out of 5 :
I am so pleased to learn you enjoyed your Afternoon Tea at Brown's Hotel London and thank you for taking the time to write.\n\nYour kind comments will be shared with the entire team, and especially Yonka, who I know will be delighted.\n\nThank you again for sharing your experience and I do hope we have the opportunity to welcome you back again son.\n\nRegards,\n\nStuart P Johnson\nManaging Director.\n\n.
11/06/2019
Rated 5 out of 5 :
Thank you for your wonderful review and high praise.\n\nI am very proud of our hotel and the service we strive to provide our guests', and your kind comments will be shared with the entire team, who join me in thanking you.\n\nWe look forward to welcoming you back in the not too distant future.\n\nRegards,\n\nStuart P Johnson\nManaging Director.
10/06/2019
Rated 5 out of 5 :
Thank you very much for your five star review, and I am delighted you enjoyed your Afternoon Tea experience at Brown's.\n\nYour kind comments will be shared with the entire team and especially Yonka and Zoltan, who join me in thanking you.\n\nI do hope we have the pleasure of your company again in the near future.\n\nRegards,\n\nStuart P Johnson\nManaging Director.
10/06/2019
Rated 5 out of 5 :
Thank you for your wonderful review. \n\nI am delighted you were impressed with our service and accommodation, and that you also had the opportunity to enjoy our restaurant, The Donovan Bar and Afternoon Tea in the English Tea Room.\n\nYour kind comments will be shared with the team, and we very much hope to welcome you back son.\n\nThank you again.\n\nRegards,\n\nStuart P Johnson\nManaging Director.
02/06/2019
Rated 5 out of 5 :
I am delighted that you and enjoyed your stay at Brown\u2019s and continue to be impressed with our central London location and service.\n\nI will ensure your very kind comments are shared with the entire team, who join me in thanking you.\n\nWe very much appreciate your support of Brown's, and I hope we have the pleasure of welcoming you back to the hotel again in the near future.\n\nRegards,\n\nStuart P Johnson\nManaging Director\n.
22/05/2019
Rated 5 out of 5 :
Thank you very much for your review of Brown's and I am delighted you were able to visit the restaurant, bar and English Tea Room.\n\nI was also pleased you found our central Mayfair location an advantage, along with our Concierge, and Bentley service. I will extend your compliments to the entire team, who I know join me in thanking you. \n\nOnce again, thank you for sharing your experience, and I hope we have the pleasure of welcoming you back in the not too distant future.\n\nRegards,\n\nStuart Johnson\nManaging Director\n.
12/05/2019
Rated 5 out of 5 :
Dear Brooke B\n\nThank you very much for taking the time to share your Afternoon Tea experience, and I am so pleased you enjoyed the ambience of our English Tea Room.\n\nYour kind comments have been shared with the entire team, especially Yonka and Lorenzo, who I know will be delighted, and join me in thanking you.\n\nI trust that it will not be too Long before we may welcome you back to Brown's.\n\nRegards,\n\nStuart P Johnson\nManaging Director\n.
11/05/2019
Rated 5 out of 5 :
Dear Lesley B,\n\nWhat an honour you chose Brown's London to celebrate a Long awaited reunion and we are delighted to learn we did not disappoint.\n\nYour kind words have filled me with pride to know the team have been attentive and created a memorable experience for you, and please be assured your comments have been shared with Yonka and Zoltan, who I know will join me in thanking you.\n\nThank you again, and I hope we have the pleasure of welcoming you back in the near future. \n\nRegards,\n\nStuart P Johnson\nManaging Director\n\n.
06/05/2019
Rated 5 out of 5 :
Dear MJNF,\n\nThank you for taking the time to write this review. Your words have filled me with such pride knowing that our team has been welcoming and friendly, and that you have also been impressed with the calibre of our service. \n\nYour kind comments have been shared withe the entire team, and I hope we have the pleasure to welcome you back to the Donovan bar and Brown's again son.\n\nRegards,\n\nStuart P Johnson\nManaging Director.
04/05/2019
Rated 5 out of 5 :
Dear CaptainFantastique,\n\nThank you very much for your kind review, and we are delighted you enjoyed your recent stay at Brown's.\n\nI am also pleased our service did not disappoint and your comments will be shared with the team, who I know will join me in thanking you.\n\nThank you again for taking the time to write and I hope we have the opportunity to welcome you back again, in the not too distant future.\n\nRegards,\n\nStuart P Johnson\nManaging Director\n.
03/05/2019
Rated 5 out of 5 :
Dear sancobo\n\nThank you very much for taking the time to share your Afternoon Tea experience.\n\nYour kind comments have been shared with the entire team, especially Yonka, who I know will be delighted, and joins me in thanking you.\n\nI trust that it will not be too Long before we get to welcome you back to Brown's Hotel.\n\nRegards,\n\nStuart P. Johnson\nManaging Director\n.
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