Brunel Hotel
Home Contact Us
SEARCH LONDON BY:
London Hotels A-Z Postcode Landmark/ Area London Hotels Map Tube/Train Station Star Rating London Chains Trending
TYPE
Budget Hotels Central London Hotels Apartments Boutique Hotels Hip Hotels Family Rooms (5+)
AIRPORTS
Heathrow Hotels Gatwick Hotels Stansted Hotels Luton Hotels London City Airport
TOP RATED
Tripadvisor Top 30 Award Winners
ALSO..
Hotel History London Guide/ Pictures

Customer Reviews For The Brunel Hotel


Address: 79-81 Gloucester Terrace, London, England, UK, W2 3HB
This hotel has averaged a score of 3.2 out of 5 by 1196 past guests
>>>Booking.com (average customer rating 3.5 out of 5 from 745 reviews)
>>>Tripadvisor (ranked 894 of 1134 for Hotels in London and rated 3 out of 5 from 451 reviews)

16/09/2019
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
29/08/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/08/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/07/2019
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/07/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/07/2019
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/07/2019
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/06/2019
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/06/2019
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/06/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
17/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
13/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
13/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
29/03/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/03/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/03/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/02/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/02/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
13/02/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
06/02/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/01/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/01/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/12/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
17/12/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
15/12/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/12/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
05/12/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
03/12/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/11/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
18/11/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
17/11/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
13/11/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/10/2018
Rated 2.9 out of 5 :
Liked: Good location. Close to buses and mrt
Disliked: Very small room, couldn't swing a cat!
07/10/2018
Rated 3.8 out of 5 :
Liked: The location of the hotel is excellent for Hyde park lovers. Tube is in 3-5 minutes walk.
Disliked: The room was extremely small and was located under the stairs. Im not a tall person but I had to bend down while going to the bathroom.
03/10/2018
Rated 5 out of 5 :
When we travel we always look for hotels that have breakfast included and this was one of the hotels that had that option. However, they served the same thing every day which was tiring after 5 days. Room was small and clean. It had a.
30/09/2018
Rated 1.4 out of 5 :
Liked: Location
Disliked: Tiny room with small bathroom. The shower tent was very dirty and was disgusting having to tough while showering. The window did not close properly and cold air was entering the room. Terrible smell of smoke. The bed was bending on one side so it was impossible to sleep well. Total disaster
27/09/2018
Liked: My Mom, my sister and I spent 2 nights in this 3 stars hotel. The room at the 4th was a triple one, not so spacious but good enough. The en-suite bathroom was very small and with a very low shower water pressure. But in the room there were television, kettle for tea or coffee and cookies, hairdryer (but that one didn't work), a useful wardrobe, a safe. The breakfast was really good and the staff very kind. The best part of the hotel is the location, simply perfect. Its in a beautiful residential district not far from Notting Hill and just 2/3 minutes walking to Hyde Park and Paddington station where you can get the Heathrow airport express train, excellent! I would recommend this hotel even if the value for money is not the best one, but finding a good quality hotel at an affordable price is almost impossible in London.
Disliked: Guest did not comment for this item.
26/09/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
26/09/2018
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
24/09/2018
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/09/2018
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
17/09/2018
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/09/2018
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/09/2018
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/09/2018
Rated 2 out of 5 :
We stayed twice at this hotel - once for a week in August and the second time for a week in September - the rooms are very tiny - no space between the bed and the wall to even open a suitcase. Showers stalls are.
06/09/2018
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/08/2018
Rated 1 out of 5 :
We booked 16 rooms for 8 days all on single occupancy as this hotel was quite close to our work after checking it online. There is nothing good about the hotel. Rooms are so small you cant even open ur suitcase, breakfast in the basement.
13/08/2018
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: No fridge
08/08/2018
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: We can hear the sound of the lift all the times. Breakfast is below average
07/08/2018
Rated 4.0 out of 5 :
Liked: Location excellent
Disliked: Tiny rooms. Choice between opening windows with street sounds and cooking to death. Aircondition mobile units couldn't cope with heat.
06/08/2018
Rated 3.4 out of 5 :
Liked: Hotel staff were very good and professional. Location excellent.
Disliked: Lift was small. Could only fit 2 people. Lift only went to 3rd floor, luggage had to be carried to the fourth floor vai the stairs. No porter to help. Window frames were rotten, small window couldn't be closed so could here everything outside at all hours. No double glazing. Smallest bathroom ever. I am slim and I only had an inch either side of when using the toilet. Was not impressed with the breakfast, not much in the way of selection.
06/08/2018
Rated 3.6 out of 5 :
Liked: The location is great, right in the heart of Paddington. The rooms are also very clean and comfortable.
Disliked: The rooms are very small, and the bathroom is even smaller. I could hardly fit in the bathroom, way too small.
04/08/2018
Rated 5 out of 5 :
Reading other reviews on here Id thought I stayed at a different hotel?! I was given room 002 in basement which worried me to start with as I hate basement rooms, this was modern, looks like it was recently refurbished. comfortable bed, excellent air-conditioning, there.
28/07/2018
Rated 1 out of 5 :
We visited in what was I admit a heatwave but the twin room was the smallest twin I had ever seen, it was stifling hot, no air conditioning (apart from a portable thing that actually super heated the air). If there was a breeze outside.
26/07/2018
Rated 2.9 out of 5 :
Liked: Location
Disliked: Staff is not cooperative and very small rooms
25/07/2018
Rated 4.0 out of 5 :
Liked: Ruben the receptionist was very nice and helpful. I love that they had soy milk for breakfast.
Disliked: Guest did not comment for this item.
18/07/2018
Rated 3.8 out of 5 :
Liked: Location, stuff, breakfast
Disliked: The water pressure on the fourth floor was poor
10/07/2018
Rated 4 out of 5 :
The hotel is small but clean and nice. Although it is quite basic, you still have everything needed and the room (and bathroom) were clean. The breakfast was also nice but nothing special. The staff was friendly and the location is super (near to the.
10/07/2018
Rated 1 out of 5 :
Very poor value for money. We were placed in a basement room next to the laundry facilities and breakfast room - was noisy early morning, no chance of a lie in. Breakfast was cold, hairs amongst the tiny sausages - none of the waiting staff.
08/07/2018
Rated 4.0 out of 5 :
Liked: Room very clean. Bathroom tiny and very clean
Disliked: No air conditioning. They provided a small fan but it was not up to the job. Room very small
05/07/2018
Rated 1 out of 5 :
Really it is the worst hotel I have ever seen. Very bad and roud staff, very very small room with very small bathroom. No house keeper after 3 pm. The breakfast is disgusting with basement location and ugly decoration. The only good.
04/07/2018
Rated 3.8 out of 5 :
Liked: Close to Paddington station. Hyde park short walk away. Hotel clean. Staff very friendly. We have stayed there twice for far this year.
Disliked: Guest did not comment for this item.
04/07/2018
Rated 2 out of 5 :
Pros- breakfast included - it has a shower and a toilet. We booked solely on location. A couple of cons as too many to list. Rooms so small. Bathroom claustrophobic, turn sideways for shower access its that small. No air conditioning. Open window &.
02/07/2018
Rated 4.0 out of 5 :
Liked: Good breakfast. Helpful staff.
Disliked: Cleanliness in the room, but cleanliness in bathroom was good.
01/07/2018
Rated 2 out of 5 :
Located at ground level it's very noisy. The hotel is at the cross of two roads The windows doesn't close completely The sink is too little to wash in it No air conditioning in the bedroom I don't recommande this hotel.
30/06/2018
Rated 3.6 out of 5 :
Liked: Well localised, basic breakfast, good value for money
Disliked: Guest did not comment for this item.
23/06/2018
Rated 3.4 out of 5 :
Liked: Room too small for 5 person
Disliked: Guest did not comment for this item.
20/06/2018
Rated 3.6 out of 5 :
Liked: Very comfortable beds.
Disliked: There was no aircondition. No changing of sheets for 4 days.
17/06/2018
Rated 3.4 out of 5 :
Liked: The location was excellent staff very helpful.
Disliked: Rooms too small. Air-conditioning leaked on laptop. Low water pressure
30/05/2018
Rated 4.0 out of 5 :
Liked: Quite comfortable room (for London), very friendly staff and excellent breakfast.
Disliked: Fridge in the room has glass door and shines bright blue light - bad for sleeping.
23/05/2018
Rated 4.0 out of 5 :
Liked: Nice location. Clean comfortable rooms with all amenities like fridge, dryer, iron etc.
Disliked: No vegetarian options in breakfast
22/05/2018
Rated 3 out of 5 :
Room was tiny with a bed too narrow for being a double one. Unnecessary taburete and ac machine (or whatever it was) were taking way too much of much needed space. If we would not have a cabin luggage, I have no idea, where we.
19/05/2018
Rated 3.4 out of 5 :
Liked: Location, nice staff.
Disliked: Poor air conditioner, lift
11/05/2018
Rated 3.4 out of 5 :
Liked: Clean rooms, tasty breakfast.
Disliked: The room was awfully hot. No central conditioning- just a small cooling device. It was really hard to stand +30C inside the room. The breakfast menu was all the same for 8 days. They havent changed anything. And the lift was not operational almost half the time of our stay. It was good to keep us fit - we used to climb to the 3rd floor by narrow stairs.
06/05/2018
Rated 3.8 out of 5 :
Liked: Position 100 mt undergraund
Disliked: All ok
26/04/2018
Rated 4.0 out of 5 :
Liked: Great room, newly updated. Nice amenities in room.
Disliked: Uncomfortable beds.
26/04/2018
Rated 3.6 out of 5 :
Liked: Location and the street was nice. The breakfast was enough.
Disliked: The room was really small. I had to put the chair over the closet to gain some space in the room. There was no fridge in the room. We had to wait 10 minutes for the elevator to go down one floor with the suitcases. We had to wait each morning for a free table for the breakfast.
24/04/2018
Rated 3.2 out of 5 :
Liked: Location.
Disliked: I was in London to compete in the London Marathon. As my wife and I had to get up pretty early we asked if it was possible to arrange an early breakfast or at least have the opportunity to get some cereals etc. We were flatly refused and basically told breakfast is at 0730 hrs, they were not flexible even though we were there for the marathon. We had to arrange our own breakfast elsewhere. You'd think they would want guests to return. We did not get that impression. Also the following day at breakfast the lack of choice on the cooked side was quite a surprise and the sausages (or should I say Chipolatas) were solid.
17/04/2018
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/04/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/04/2018
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
06/04/2018
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
03/04/2018
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/03/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item. I was alone and I had a three beds room (! ) with no table to work
18/03/2018
Rated 4.0 out of 5 :
Liked: Hot breakfast was fantastic along with the hot milk with the tea and coffee at breakfast. The staff were friendly and helpful. Lots of usb ports to charge our devices in the room along with safety deposit safe to store our valuables. Liked the kettle and tea/instant coffee in the room to enjoy later in the evening, No storage for clothes in the room. Room was located towards the street so quite noisy with the traffic especially the police and ambulance sirens. The refrigerator was not working properly initially but fixed by plugging into another outlet. There was no ledge in the shower to store our tioletries so had to keep bending to the floor to retrieve items.
12/03/2018
Rated 2.9 out of 5 :
Liked: Clean and comfortable bed. Small room, doors, stairs. Everything look small and poor. some employees are nice, others are not helpful.
07/03/2018
Rated 3.2 out of 5 :
Liked: The location was nice, easy to walk to the tube and there you can go everywhere in an easy way. The beds was pretty uncomfortable. I was at 4th floor and the elevator was very small and could berely work. Only went up to 3rd floor so heavy baggage was hard to lift to the 4th floor.
07/03/2018
Rated 4.0 out of 5 :
Liked: Location was excellent only a 3 minute walk to underground. Room was small but ideal for stay.
Disliked: Guest did not comment for this item.
20/02/2018
Rated 3.6 out of 5 :
Liked: Very Old hotel with small-narrow corridors/ladders. Rooms are renovated, clean with comfortable beds. Also very small rooms (for 5 people and 4 people) and bathrooms. The breakfast was delicious with variety food but we expected beans too (traditional English breakfast). The staff was very friendly and helpful. Very Small room and bathroom (not enough space between beds)
11/02/2018
Rated 3.4 out of 5 :
Liked: Location
Disliked: Guest did not comment for this item.
11/01/2018
Rated 3.8 out of 5 :
Liked: The breakfast included with the room was good, staff friendly and quite helpful. In a great location had two tube stations within throwing distance. ?The room was quite small for three people with luggage. some of the facilities in our room did not work like the bathroom fan and the walls were very thin so we could hear the people in the room next to us at all hours of the night.
03/01/2018
Rated 3.4 out of 5 :
Liked: Comfortable I missed my bacon and beans on my breakfast
14/12/2017
Rated 3.2 out of 5 :
Liked: Bed was comfortable
Disliked: Sound proofing windows would be a start! The traffic was so noisy the whole night I did not sleep even for 1 minute.
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 1
Date stayed: August 2006
review: Awful! Room was tiny and dirty. Lift miniscule. Door locks very questionable. I hated every moment
Rating out of 10: 1
Date stayed: October 2005
review: We booked this hotel through lastminute.com. It rated the Brunel Hotel as 3* and said "this comfortable hotel is committed to high service levels". This is the worst hotel I have ever seen, The man on reception showed no welcome. My 7month pregnant girlfriend and I booked a double room for 2 nights - the room he gave us was on the 4th floor and the lift was out of order - if that was not bad enough the general decor was plain,dull and in desperate need of doing up. As we got to our room via several open cleaning cupboards - we managed to squeeze into to narrow room door. The room was awful - Like a box. The 'double bed' was 2 singles pushed together, the bathroom was like the size of an airplane loo. After complaining that the bed was not suitable he offered me an alternative room....on the lower ground floor! This room was even smaller and again had 2 singles pushed together as a double with one side of the bed up against the wall. After about 20mins of deliberation we walked to the nearest hotel ( 10x nicer might I add) and booked 2 nights there instead. We just checked out of the Brunel and that was that. Man on reception didn't give a damn. Worst experience ever with a hotel, cant express that enough.
Rating out of 10: 1
Date stayed: May 2005
review: We didn't get passed the reception, despite booking the room two months prior & reconfirming two days before arrival. Hotel had arranged an alternative (2 miles away), but staff failed to understand our disappointment (and unwilling to locate to a much closer hotel), as we had arranged for a friend from America to stay in a nearby hotel! Brunel Hotel will not get a second chance from us! But the rest of London was great:)
Rating out of 10: 1
Date stayed: October 2004
review: We had terrible problems at this hotel. Our rooms were not available despite booking well in advance. They had contact details for us but failed to give us any notice of a problem. The staff made no genuine apologies and made us wait an hour and a half for a management representative. We were transferred miles away from the venue we were attending and they failed to organise adequate transfers, despite promising this. We were late for our awards night and did not get back until 4.15am (the event finished at 2am). We were then woken at 8am by Brunel hotel staff wanting payment cleared. Staff were completely incompetent, had communication problems and were very unhelpful.

Rating out of 10: 6
Date stayed: March 2004
review: We've stayed at the Brunel twice, once in 2002 and again in 2004 and always found it to be a pleasant experience. It's not the Ritz Carlton or even a Hilton for that matter, but the rooms are clean and the staff was polite and generally attentive to our needs. You'll have a 50/50 chance of the lift working, as it was consistently broken down, and they kept turning off our ability to make Long distance calls which was somewhat of a nuisance. The bathroom sinks are tiny and oval shaped so I had to turn sideways to shave. Those are the only negatives I can think of at the moment. The Continental Breakfast selection was better than most United States hotels, and you have the option of a hot breakfast for a reasonable charge. We're returning to London in March of '05 and are staying at the Royal Eagle hotel up the street, because it was a part of a British Airways package the Brunel does not participate in, and my hopes are that the Royal Eagle will provide as nice a stay as the Brunel! Matt Smith, Bryn Mawr, Pennsylvania America


Privacy Policy
Copyright © 2002 Milesfaster.co.uk All Rights Reserved