Chesterfield Mayfair Hotel
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Customer Reviews For The Chesterfield Mayfair Hotel


Address: 35 Charles Street Mayfair, London, England, UK, W1J 5EB
This hotel has averaged a score of 4.8 out of 5 by 5443 past guests
>>>Booking.com (average customer rating 4.6 out of 5 from 1139 reviews)
>>>Tripadvisor (ranked 7 of 1132 for Hotels in London and rated 5 out of 5 from 4326 reviews)

27/09/2019
Rated 5 out of 5 :
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23/09/2019
Rated 5 out of 5 :
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22/09/2019
Rated 1 out of 5 :
Dear guest, \n\nThank you for taking the time to post this wonderful review of your recent stay at the Chesterfield Mayfair Hotel.\n\nIt gives me great pleasure to know that you enjoyed your first visit to London and your first stay at out hotel.\n\nThank you for your compliments about the outstanding service you encountered and I will be sure to share your kind words with all my team. \n\nWe take great pride in the quality of dining at our restaurant and our Executive Chef will be pleased that you agree that it is the best Dover sole in the city.\n\nI am delighted that you found the beds were comfortable and allowed you to have a great night\u2019s rest.\n\nIt will be a pleasure to welcome you back to The Chesterfield Mayfair Hotel.\n\nKind regards, \n\nAdam\n
21/09/2019
Rated 1 out of 5 :
Dear guest, \n\nThank you for taking the time to post this wonderful review.\n\nI was delighted to read that you had such a great stay with us and were won over by our fantastic staff. Thank you for highlighting their friendly nature and attentive service, I shall enjoy sharing your comments with the rest of the team.\n\nI am delighted that you chose to return to The Chesterfield Mayfair and that you would not contemplate even staying at a different hotel. \n\nKind regards, \n\nAdam\n
20/09/2019
Rated 4.8 out of 5 :
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19/09/2019
Rated 4.8 out of 5 :
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19/09/2019
Rated 5 out of 5 :
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19/09/2019
Rated 1 out of 5 :
Dear guest, \n\nThank you for taking the time to share your comments on your stay at the Chesterfield Mayfair Hotel.\n\nMy Executive Housekeeper will be delighted with your kind words regarding the cleanliness of the room and I am delighted that you found the staff to be friendly and helpful, we really appreciate when guest notice our dedication.\n\nOur Food and Beverage Manager will also be pleased to hear that your breakfast was delicious.\n\nI look forward to welcoming you back to The Chesterfield Mayfair Hotel.\n\nKind regards, \n\nAdam\n
18/09/2019
Rated 4.6 out of 5 :
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18/09/2019
Rated 1 out of 5 :
Dear guest, \n\nThank you for your recent excellent review of your afternoon tea experience at the Chesterfield Mayfair Hotel.\n\nI was delighted to read that you had such a great experience with us and were won over by our fantastic staff. Thank you for highlighting their friendly nature and attentive service, I shall enjoy sharing your comments with Loris and Rafcar.\n\nMy Restaurant Manager and Executive Chef will be happy to hear your description of our delicious afternoon tea offering.\n\nI look forward to you joining us again, either for afternoon tea or indeed for a night stay.\n\nKind regards, \n\nAdam.\n
18/09/2019
Rated 1 out of 5 :
13 years ago, I proposed to my wife at the Chesterfield Mayfair. The service was excellent and the rooms were small but fair. Now, things have changed. The hotel has upgraded the rooms we are staying in. They are still on the small size, but the furniture is better laid out and better designed for a stay. \n\nGone is the mini-fridge. Never had anything from them in any hotel I\u2019ve been in, but being a diabetic, its useful for holding my medications. To compensate for this, I carry my meds in an insulated bag with an ice bag. Imagine my surprise when I asked for ice for my meds at the bar when they told me, I can just call room service and ask for an ice pack for free! That really sums up the Chesterfield Mayfair. They may not have everything a 5 star hotel has, but they do have friendly and accommodating service people which seems to make up for any real deficiencies. \n\nHotel has a decent restaurant and the few plates which were not to our liking, the staff bent over backwards to correct the issue. When they found out, my wife and I were celebrating our engagement there and that my wife just got an acceptance letter for her first novel that night, the staff gave use several complementary desserts.\n\nFood for the most part is excellent. Tea is a bit expensive but the is well done in a beautiful setting. The hotel reeks of old world charm having been created out of several old Georgian townhouses. Location is good too with major tourist spots not more than a mile away. This is good, as traffic in London has gotten worse in 13 years. Access to the subway is not far for those needing to go farther or if you a travelling in a group, black cabs can easily be summoned via the doorman.\n\n
18/09/2019
Rated 1 out of 5 :
Dear guest, \n \nThank you for providing great feedback of your stay at the Chesterfield Mayfair Hotel.\n\nI am so happy to hear that you were greeted so nicely and that the reception team were able to make your stay very special, we really appreciate when guests notice our dedication.\n\nI have no doubt other Trip Advisor users will appreciate your tip about the room sizes and hopefully they can now be guided when choosing room types and I am also glad you enjoyed the traditional British charm and d\u00E9cor in the hotel, as well as its excellent location.\n\nWe look forward to welcoming you back to The Chesterfield Mayfair Hotel.\n\nKind Regards, \n\nAdam\n
18/09/2019
Rated 1 out of 5 :
Dear guest, \n\nThank you for taking the time to post a review of your recent stay at the Chesterfield Mayfair Hotel.\n\nIt gives me great pleasure to know that you enjoyed your first stay.\n\nI am glad that you had time to enjoy a drink in our atmospheric and cosy Terrace Bar and My Food and Beverage Manager will be happy to hear that you enjoyed breakfast; we take pride in the quality of ingredients and the range of dishes that we provide for our guests at the start of the day.\n\nThank you again for you wonderful review and we hope to welcome you both back to The Chesterfield Mayfair Hotel in the near future.\n\nKind Regards, \n\nAdam\n
15/09/2019
Rated 1 out of 5 :
Dear guest, \n\nThank you for taking the time to post this wonderful review of your recent visit at the Chesterfield Mayfair Hotel.\n\nMy Executive Chef will be pleased to hear that you enjoyed the quality of the afternoon tea food and it gives me great pleasure to see that you enjoyed your afternoon tea here, including the atmosphere which was extra special due to the wedding taking place. \n\nThank you also for your compliments about the Jess\u2019s service and I will be sure to share your kind words with her. \n\nI look forward to you joining us again, either for afternoon tea or indeed for a night stay.\n\nKind Regards, \n\nAdam.\n
13/09/2019
Rated 5 out of 5 :
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12/09/2019
Rated 4.6 out of 5 :
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11/09/2019
Rated 4.4 out of 5 :
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10/09/2019
Rated 4.7 out of 5 :
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08/09/2019
Rated 4.8 out of 5 :
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08/09/2019
Rated 5 out of 5 :
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05/09/2019
Rated 4.4 out of 5 :
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04/09/2019
Rated 5 out of 5 :
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31/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for taking the time to post this wonderful review of your recent experience at the Chesterfield Mayfair Hotel.\n\nPlease let me reiterate my congratulations for your wedding. It is an important step in a couple\u2019s life and I am delighted that you chose our hotel to celebrate this unforgettable moment.\n\nI am pleased that you enjoyed the warm and friendly service from the team and I will make sure I pass on your kind words to my Events manager.\n\nOnce again, thank you for your amazing feedback and we hope to welcome you again at the Chesterfield Mayfair.\n\nKind regards, \n\nAdam\n.
30/08/2019
Rated 4.4 out of 5 :
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28/08/2019
Rated 4.8 out of 5 :
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25/08/2019
Rated 4.6 out of 5 :
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25/08/2019
Rated 4.0 out of 5 :
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25/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for your brilliant review of The Chesterfield Mayfair Hotel and for highlighting our great location in the Mayfair area, away from noise on a quiet street, yet close to all of the delights London has to offer. \n\nI am pleased to read that you had such a great stay with us and were won over by our fantastic staff. Thank you for highlighting their friendly nature and attentive service, I shall enjoy sharing your comments with the rest of the team.\n\nMy executive housekeeper will also be happy to hear that you liked your room and found it well equipped.\n\nThank you again for you wonderful review and we hope to welcome you back to The Chesterfield Mayfair Hotel in the near future.\n\nKind regards, \n\nAdam\n.
25/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for taking the time to post this wonderful review.\n\nI am glad that you appreciated our excellent location and how the delights of London are easily accessed by foot or by tube.\n\nThank you for your compliments about the outstanding service offered by all my team, we really do appreciate when guests notice our dedication and I will be sure to thank them on your behalf. I am also pleased that you enjoyed the little amenities we placed in your room for your special celebration.\n\nI greatly appreciate you recommending the hotel to others and I look forward to welcome you again.\n\nKind regards, \n\nAdam\n.
25/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for your recent review of the Chesterfield Mayfair Hotel.\n\nI am delighted that you were able to benefit from the hotel\u2019s brilliant location and that you found the staff friendly and helpful.\n\nI am also pleased that you consider returning to our hotel and we look forward to welcoming you back.\n\nKind regards, \n\nAdam\n.
24/08/2019
Rated 4.8 out of 5 :
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24/08/2019
Rated 5 out of 5 :
The Carnation hotels run superbly by the Tollman's are usually a delight to visit. Not this one. Windows do not open. Grimy feel to the rooms. Depressing hallways. Dispirited and poorly trained eastern Eurooean staff. Dark. Very dark. I have been in happier funeral homes. Summary: everything is wrong with this place.
23/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for your brilliant review of The Chesterfield Mayfair Hotel. It gives me great pleasure to know that you had a memorable stay with us and that you found everything during your stay perfect. \n\nMy Executive Housekeeper will be pleased to hear that you appreciated the room quality and indeed that you had a great nights sleep.\n\nI appreciate you highlighting our great location and how so much of what London has to offer is within walking distance of the hotel and I am delighted that you found the staff to be friendly and helpful, we really appreciate when guest notice our dedication. \n\nI am happy that you chose to return to The Chesterfield Mayfair and that you would not contemplate even staying at a different hotel. \n\nWe look forward to welcome you back son.\n\nKind regards, \n\nAdam\n.
21/08/2019
Rated 4.4 out of 5 :
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20/08/2019
Rated 4.2 out of 5 :
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19/08/2019
Rated 5 out of 5 :
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17/08/2019
Rated 4.8 out of 5 :
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16/08/2019
Rated 5 out of 5 :
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15/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for your brilliant review of your afternoon tea experience at the Chesterfield Mayfair Hotel.\n\nI am delighted to see that you enjoyed your afternoon tea here at the Chesterfield Mayfair and my Executive Chef will be pleased to hear that you enjoyed the quality of the afternoon tea food. \n\nI am also glad that you found the staff to be friendly and knowledgeable as well and I will share your kind comments with all my team.\n\nIt gives me great pleasure to read that your afternoon tea experience at the Chesterfield Mayfair has left such an impression on you, and I look forward to you joining us again, either for afternoon tea or indeed for a night stay.\n\nKind regards, \n\nAdam\n.
15/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for taking the time to post feedback on your recent experience with The Chesterfield Mayfair Hotel.\n\nI am sorry to learn that you experienced issues to reach our reservation department and therefore make a booking and I will investigate the incident to make sure this does not happen again.\n\nPlease accept my apologies for such an unpleasant occurrence and I hope you give us another opportunity to make a reservation for you in the future.\n\nKind regards, \n\nAdam\n.
14/08/2019
Rated 5 out of 5 :
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14/08/2019
Rated 4.6 out of 5 :
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14/08/2019
Rated 4.8 out of 5 :
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14/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for taking the time to write a review of your recent stay at the Chesterfield Mayfair Hotel.\n\nI am delighted that you found the bar to be lovely and the food delicious. \n\nI am also pleased that you found your room to be comfortable and that you could benefit from the hotel\u2019s brilliant location.\n\nThank you for your kind words regarding our friendly and attentive staff, I will be sure to share your review and pass on your thanks to all the team here.\n\nWe look forward to welcoming you back to The Chesterfield Mayfair Hotel again.\n\nKind regards, \n\nAdam\n.
13/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for your recent excellent review of your afternoon tea experience at the Chesterfield Mayfair Hotel.\n\nIt gives me great pleasure to see that you enjoyed your experience with us and my Head Chef will be pleased to hear your kind words about his outstanding food. \n\nI am glad that your afternoon tea experience at the Chesterfield Mayfair has left such an impression on you, and I look forward to you joining us again, either for afternoon tea or for a night stay.\n\nKind regards, \n\nAdam\n.
13/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for your fantastic review of The Chesterfield Mayfair Hotel and for highlighting the convenient central London location near to many of London's famous attractions and the London underground system. We are very lucky to be situated near all these places and still benefit from a quiet position in London's Mayfair area.\n\nI am glad that you could enjoy our hotel\u2019s facilities and try our breakfast, our afternoon tea and our dinner menu at the Butler\u2019s restaurant. My head chef will be thrilled to read your kind comments about his delicious food.\n\nI am thrilled that you found the staff kind and helpful and I am sure that they will appreciate your thoughtful words.\n\nWe look forward to welcoming you back to The Chesterfield Mayfair Hotel.\n\nKind regards, \n\nAdam\n\n.
12/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for your recent excellent review of your afternoon tea experience at the Chesterfield Mayfair Hotel.\n\nI am thrilled that you opted for the Champagne afternoon tea; a glass of bubbles is quite a treat along with the mouth watering scones. My Executive Chef will also be pleased to hear that you enjoyed the quality of the afternoon tea food and I will be sure to pass on your wonderful comments to the restaurant team.\n\nThank you again for you wonderful review and we hope to welcome you back to The Chesterfield Mayfair Hotel in the near future.\n\nKind regards, \n\nAdam\n.
11/08/2019
Rated 5 out of 5 :
Liked: guest did not comment for this item.
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11/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for your brilliant review of your stay at the Chesterfield Mayfair Hotel.\n\nI am delighted that you appreciated the service provided upon arrival and that you were able to benefit from a complimentary upgrade due to the special occasion you were celebrating.\n\nI am also glad that you could enjoy our hotel facilities and that you enjoyed my Head Chef\u2019s delicious food.\n\nMy Executive housekeeper will be pleased to read your comments about the cleanliness of the room and the comfortable equipment and I am truly happy that you could benefit from our excellent location.\n\nCongratulations to you and your new wife and we hope to welcome you both back to The Chesterfield Mayfair Hotel.\n\nKind regards, \n\nAdam\n.
10/08/2019
Rated 5 out of 5 :
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09/08/2019
Rated 5 out of 5 :
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06/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for taking the time to write your fantastic review of your time at the Chesterfield Mayfair Hotel.\n\nMy Executive housekeeper will be pleased that you found our rooms to be comfortable and of high standards and I am sure that fellow Tripadvisor users will benefit from your detailed description of our room and facilities.\n\nI was delighted to read that you had such a great stay with us and were won over by our fantastic staff. Thank you for highlighting their friendly nature and attentive service, I shall enjoy sharing your comments with the rest of the team.\n\nThank you once again for your review and we hope to welcome you back to The Chesterfield Mayfair Hotel son.\nKind regards, \n\nAdam\n.
06/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for your fantastic review of The Chesterfield Mayfair Hotel.\n\nI am thrilled that you enjoyed the friendly and warm atmosphere that we work hard to achieve here at the Chesterfield Mayfair. \n\nI am also delighted that you could benefit from the hotel\u2019s excellent location and that you appreciated the hotel\u2019s traditional building d\u00E9cor.\n\nWe do hope to welcome you back to The Chesterfield Mayfair Hotel in the future.\n\nKind regards, \n\nAdam\n.
04/08/2019
Rated 5 out of 5 :
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04/08/2019
Rated 4.6 out of 5 :
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02/08/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for providing great feedback of your stay at the Chesterfield Mayfair Hotel.\n\nI am delighted to hear that you had an enjoyable stay and that you appreciated the hotel\u2019s boutique atmosphere. \n\nMy head chef will also be pleased to hear that you enjoyed his delicious food and I shall pass on your kind words to all my team here at the Chesterfield Mayfair for making your experience enjoyable.\n\nWe look forward to welcoming you back to The Chesterfield Mayfair Hotel.\n\nKind regards, \n\nAdam\n.
01/08/2019
Rated 4.6 out of 5 :
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31/07/2019
Rated 5 out of 5 :
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31/07/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for taking the time to post this wonderful review of your recent stay at the Chesterfield Mayfair Hotel.\n\nIt gives me great pleasure to know that you had a memorable stay with us and that you found everything during your stay perfect. \n\nMy Executive Housekeeper will be pleased that you found your room to be comfortable and well appointed. We are truly happy that you could find all the amenities you needed and that you appreciated our British charm and Decor.\n\nI am also delighted that you enjoyed your partner\u2019s birthday attention from our Front Office team. We really do appreciate when guests notice our dedication and I will be sure to thank them on your behalf.\n\nOnce again, thank you for your amazing feedback and we look forward to welcome you again at the Chesterfield Mayfair.\n\nKind regards, \n\nAdam\n.
30/07/2019
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
30/07/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for providing such wonderful feedback of your recent stay at the Chesterfield Mayfair Hotel.\n\nIt gives me great pleasure to know that you had a memorable stay with us and that you found everything during your stay perfectas well as the staff to be friendly and helpful.\n\nMy Executive Housekeeper will be pleased to hear that you appreciated the room quality and indeed that you had a great nights sleep. We are also thrilled that you appreciated your turndown gifts and the maids\u2019 service.\n\nI am glad you enjoyed your dinner experience in Butler\u2019s restaurant. We take great pride in the quality of dining at our restaurant and our Executive Chef will be pleased that you agree that it is the best Dover sole in the country. He will also be happy to hear your kind comments about the breakfast buffet and its numerous healthy options.\n\nThank you again for you wonderful review and we look forward to welcome you back to The Chesterfield Mayfair Hotel in the near future.\n\nKind regards, \n\nAdam\n.
29/07/2019
Rated 5 out of 5 :
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28/07/2019
Rated 5 out of 5 :
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26/07/2019
Rated 4.8 out of 5 :
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26/07/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for your wonderful review of your stay at the Chesterfield Mayfair.\n\nWe take pride in our service and I am thrilled that you felt the staff was helpful and welcoming. I will be sure to pass on your thanks to all the team here.\n\nAfternoon tea is certainly a luxurious affair and has many traditions associated with it, making it quite a regal experience. I am glad that you enjoyed your afternoon tea experience here at the Chesterfield Mayfair.\n\nThank you once again for your review and we hope to welcome you back here son.\n\nKind regards, \n\nAdam\n.
26/07/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for your brilliant and informative review of your stay at the Chesterfield Mayfair.\n\nMy Food and Beverage Manager will be happy to hear that you enjoyed breakfast; we take pride in the quality of ingredients and the range of dishes that we provide for our guests at the start of the day.\n\nI am thrilled that you enjoyed your room so much and my Executive housekeeper will be pleased that you found your room to be comfortable and well equipped.\n\nThank you for your compliments about the outstanding service offered by all my team, we really do appreciate when guests notice our dedication and I will be sure to thank them on your behalf.\n\nWe look forward to welcoming you again at the Chesterfield Mayfair.\n\nKind regards, \n\nAdam\n.
25/07/2019
Rated 5 out of 5 :
Dear David, \n\nThank you for taking the time to write your fantastic review of your time at the Chesterfield Mayfair Hotel.\n\nI am truly happy that you decided to spend such an important day of your life in our hotel.\n\nThank you for your great comments about the high standard of service of standard received, I will be sure to pass on your thanks to all the team, particularly Kornelia who will be pleased to hear your kind comments.\n\nCongratulations to you and your new wife and we hope to welcome you both back to The Chesterfield Mayfair Hotel.\n\nKind regards, \n\nAdam\n.
25/07/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for your fantastic review of The Chesterfield Mayfair Hotel.\n\nIt gives me great pleasure to know that you enjoyed your first visit to London and your first stay at the Chesterfield Mayfair Hotel. \n\nMy Front of house manager will be delighted that you enjoyed the warm and friendly service upon arrival from Jack and the porters\u2019 team. Thank you for highlighting them.\n\nI am also thrilled that you enjoyed your dinner experience in Butler\u2019s restaurant. We take great pride in the quality of dining and our Executive Chef will be pleased that you enjoyed the delicious food he prepares for dinner and breakfast. Thank you for mentioning Loris, I will make sure I pass on your kind words to him.\n\nI greatly appreciate you recommending the hotel to others and I look forward to welcome you again at the Chesterfield Mayfair.\n\nKind regards, \n\nAdam\n.
25/07/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for providing great feedback of your stay at the Chesterfield Mayfair Hotel.\n\nMy Executive Housekeeper will be happy to hear that you found the cleanliness of the rooms impeccable and that you found your room comfortable.\n\nThank you for highlighting the convenient location of the hotel as well as the warm and friendly service you were provided throughout your stay.\n\nI am thrilled that you now consider the Chesterfield Mayfair as your favourite place to stay and I look forward to welcome you again.\n\nKind regards, \n\nAdam\n\n.
24/07/2019
Rated 5 out of 5 :
Dear guest, \n\nThank you for your brilliant review of The Chesterfield Mayfair Hotel.\n\nThank you for also complimenting about the outstanding service offered by all my team, we really do appreciate when guests notice our dedication and I will be sure to thank them on your behalf.\n\nI am delighted that you took the time to recommend The Chesterfield Mayfair Hotel and we hope we get the opportunity to welcome you again.\n\nKind regards, \n\nAdam\n.
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