Chiltern Hotel Luton
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Customer Reviews For The Chiltern Hotel Luton


Address: Waller Avenue, Luton, England, UK, LU4 9RU
This hotel has averaged a score of 3.2 out of 5 by 1607 past guests
>>>Booking.com (average customer rating 3.3 out of 5 from 1091 reviews)
>>>Tripadvisor (ranked 22 of 28 for Hotels in Luton and rated 3 out of 5 from 516 reviews)

11/06/2019
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30/10/2018
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29/10/2018
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26/10/2018
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21/10/2018
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13/11/2018
Rated 5 out of 5 :
We recently held a function at the Chiltern hotel, the help and support we received from Pamela and the team at the hotel before and during the event was fantastic, nothing was too much trouble, food was excellent, function room and staff were also great,.
06/11/2018
Rated 3 out of 5 :
We stayed here overnight last weekend. Attending a Masons Lady's Night. The food and service could not be faulted. The rooms however are not great. They do not overcharge and beds and linen etc v clean. But with a little tender loving care it could be much.
04/11/2018
Rated 2 out of 5 :
Rooms are very basic, needs a bit update to bring up to standard. Television is tiny and the furniture is awful. Breakfast is ok but expensive if not included in the room. The worst part of this hotel is how rude the manager is and.
28/10/2018
Rated 4 out of 5 :
As we were going on holiday and flying from Luton we were looking for reasonably priced hotel to stop over in the night before. We booked the Chiltern Hotel as it was in easy reach of the airport while it was also easy to get.
27/10/2018
Rated 3 out of 5 :
The staff were very welcoming. They were happy to offer help and I am very grateful for their last minute help on printing ! I would recommend the hotel; its decent for an overnight stay and reasonable for the amount you have to pay :)
22/10/2018
Rated 4 out of 5 :
crane operators prerogative, clean bed hot shower, minimalist things in life to need, with the exceptions of weekends and the odd weeks holiday I've been here since 12th December 2017, I booked the hotel as the room rates were a good price, the staff have.
22/10/2018
Rated 1 out of 5 :
Could I begin with saying if I could give this hotel no stars it would be the first thing I do on my list. So unfortunately I had to give it one. By far the worst hotel I've ever stayed in and will never be.
19/10/2018
Rated 3.6 out of 5 :
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17/10/2018
Rated 1 out of 5 :
I booked through agoda Web site, when I got to hotel they didn't see my booking and had to pay more and had to pay extra for breakfast too, room was not clean too, they kept me at the reception to confirm the booking for.
16/10/2018
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15/10/2018
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14/10/2018
Rated 3.8 out of 5 :
Liked: Location and quietness of room's
Disliked: Broken leg on chair, carpet held with masking tape and flush panel on wall broken. Charge for breakfast
13/10/2018
Rated 2.5 out of 5 :
Liked: Close to airport
Disliked: On a noisy rd. The hotel was tired and needs renovating. Air conditioning did not work, television received bbc1 only
13/10/2018
Rated 2 out of 5 :
Posistives, cheap, free parking., nice reception, staff nice Negatives, grubby hotel, needs a good paint and all areas cleaned. Needs an urgent update Very noisy Would not recommend or stay here again.
10/10/2018
Rated 3.8 out of 5 :
Liked: We arrived late and left early so did not eat dinner or breakfast. The hotel is close (by car) to both the train station and Luton airport. The large open plan foyer is pretty miserable looking but clean and quiet. Our room was on the first floor and contrary to other reviews, spotlessly clean. The bathroom was new and the beds were comfortable. We had prepaid so checking out was simply a case of depositing our key in the box by reception and waiting in the foyer for our Uber which arrived very quickly. The man on reception was very simply and friendly.
Disliked: I didn't think much of our greeting from the female dark haired Eastern Europe woman on arrival. First impressions are important and we did not even receive a smile. The shower curtain which had seen better days and just needed to be replaced. One little pot of milk we had was definitely passed its prime as we had milk floaters in it which needed to be fished out! However, the other we one had was fine. The pillows felt like they had been stuffed with large balls of cotton wool and weren't very comfortable - it took both my husband and I Longer than usual to fall asleep.
10/10/2018
Rated 3 out of 5 :
We arrived here late Saturday and as it was part of a mystery weekend we didn't know we were staying here. On arrival I quickly read the reviews and was worried. After getting are key we were on the 1st floor in a twin room.
09/10/2018
Rated 3.8 out of 5 :
Liked: the fish and chips in the restaurant were superb.!
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07/10/2018
Rated 2 out of 5 :
I have given this hotel 2/5 because they offer refunds and they have at least refurbished a few of their rooms. Unfortunately we did not have the opportunity to stay in one of these rooms, instead we was given a room that was poorly cleaned.
04/10/2018
Rated 3.1 out of 5 :
Liked: Location
Disliked: The hotel is 'a little tired' and well in need of a refurbishment and certainly a freshen up but overall not too bad. I probably will look elsewhere next time.
03/10/2018
Rated 4.2 out of 5 :
Liked: The staff were really nice. Breakfast was really good vslue
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03/10/2018
Rated 1.6 out of 5 :
Liked: Nice receptionist. Free parking
Disliked: The room was very dusty and dirty. The bin had rubbish in it in the bathroom. The air-conditioning was on full heat but no way to turn it down. There was hair in the shower. We requested a cot for our baby but were told there were not any and she'd have to sleep in a single bed
03/10/2018
Rated 1.2 out of 5 :
Liked: I was happy to leave this hotel
Disliked: The rooms were shabby. The window was broken. The lobby smelled of sewage. The staff were rude.
03/10/2018
Rated 1 out of 5 :
Arrived and told the travel cot we had requested was not available and our baby had to sleep in a single bed. The room was dirty and very dusty. The bin had someone else's rubbish in it, the shower had hair in and looked dirty. There.
30/09/2018
Rated 1.9 out of 5 :
Liked: The staff were friendly
Disliked: There was towel on floor to soak up water. No hook to hang shower on stains on walls and carpet thick dust on bathroom mirror and skirting boards. Room was filthy had it not been for fact I was attending a close friends party I would have left. Did not stay for breakfast
30/09/2018
Rated 3.8 out of 5 :
Liked: Staff friendly
Disliked: Bath was dirty
30/09/2018
Rated 4.0 out of 5 :
Liked:. Location lady at reception was really nice 1pm 28.09.18 when checked in
Disliked: Staff at reception between 4pm and 9pm very rude lady tryed ordering room service but kept on hanging up, so had to go down after a hour of trying Then went to the bar to order food and they where very rude to me to. After ordering the food I went to reception to make a complaint and the lady was like ok whatever shicking
28/09/2018
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Disliked: Last week when I stayed at the Chiltern I was given a room that had been flooded, this week there was no signal to the television and I was unable to access the internet possibly due to poor service. There were no teaspoons in my room so stirred my coffee with a make up brush, I have complained to the receptionist who said she would pass this complaint to the manager when he was available however I have yet to hear from him. My colleague and I stay twice a month however we are considering looking elsewhere from October if we are not offered some form of compensation for the last two stays we have had. The month before last there was a wedding in the reception and fireworks were let off in the car park just in front of my car in the morning I came out to car car covered in embers and the reminants of burnt fire works.come on the Management of Chiltern get in touch before you loose to bi monthly clients.
26/09/2018
Rated 2.5 out of 5 :
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26/09/2018
Rated 2.1 out of 5 :
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24/09/2018
Rated 2.5 out of 5 :
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23/09/2018
Rated 4.0 out of 5 :
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22/09/2018
Rated 1.6 out of 5 :
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21/09/2018
Rated 2.3 out of 5 :
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18/09/2018
Rated 2.3 out of 5 :
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17/09/2018
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17/09/2018
Rated 2 out of 5 :
Good stuff first. Parking on site, we slept ok; tea and coffee in room; Bad stuff. Window couldn't close, reception didn't answer the phone; leaking sink; water drain pipe blocked; leaking bath taps; no hangers for cloths; reception was not very friendly.
16/09/2018
Rated 4 out of 5 :
My family rented 2 rooms on September 15th for a 25th anniversary party. While the rooms were adequate/basic the helpful friendly staff made all the difference. The hotel was booked solid but requests for irons and any other concerns were handily courteously and efficiently. There.
15/09/2018
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10/09/2018
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06/09/2018
Rated 1 out of 5 :
imagine turning up to this place without choice. Well that just so happened to be a reality for us when we were booked here as a "mystery" hotel. Place was absolutely disgusting and falling to bits. Staff were careless and only there for a wage.
22/08/2018
Rated 1 out of 5 :
Only stayed here as it was the “mystery hotel” included as part of the Harry Potter Studios tour package with National Holidays. Have never travelled with National holidays before and normally stay within London so was not prepared for how awful the hotel would be. On.
18/08/2018
Rated 2.5 out of 5 :
Liked: some of the staff were pleasant but unfortunately let down by others lacklustre service and lack of a smile even.
Disliked: The mattress was very old and springy. We requested for this to be changed for the 2nd night which they did. The 2nd mattress was very hard. The pillows were really old. The hollow fibre was all clumped up and hence pillows misshapen. The pillow cases were old and thread bare. The shower was cold on the first morning. Not too bad on the 2nd morning. The breakfast produce was of inferior quality. Where the breakfast was served was not very pleasant. In a banquet hall on banquet size tables with old and stained chair covers. We were asked to sit on a table where other people had already sat and hence there were crumbs and discarded breakfast bits and pieces. Generally the hotel is very dated. You can see that certain elements had been updated but really the hotel needs a complete overhaul to bring it into the 21st century unfortunately.
18/08/2018
Rated 1 out of 5 :
My partner and I stayed here as part of the Harry Potter tour that included a stay at a "mystery hotel" and my god do I wish they'd have let us stay on the coach. As son as we arrived the hotel looked tired and.
17/08/2018
Rated 4 out of 5 :
We booked the Chiltern Hotel for a large dinner party at extremely short notice. Bilal the manager at the hotel could not have been more helpful. It was a pleasure to work with him and nothing was too much trouble. Bilal was available to meet with.
16/08/2018
Rated 1 out of 5 :
The Chiltern Hotel looks like something from a horror film upon arrival. A massive rectangle with many windows and not much to look forward to. Me and a friend stayed here on a trip which included a "mystery" hotel for the night. I will continue.
15/08/2018
Rated 1 out of 5 :
Terrible food hard cold wilted bed thrown together shower bike smell of foist an damp curtains off rail shower broken don't think any thing had been pack tested so if you are unfortunately end up here mc donalds at round about and pizza hut.
12/08/2018
Rated 3.4 out of 5 :
Liked: Location and breakfast was nive
Disliked: Every time we used the bathroom sink the drains smelt like rotten eggs.
12/08/2018
Rated 2 out of 5 :
Stayed here as part of the Caledonian Harry Potter tour, now know why you arent told the hotel name at the time of booking. The room was quite dirty, beds were not made upon arrival and we really didn't want to use the disgusting shower/bath facilities.
11/08/2018
Rated 2.7 out of 5 :
Liked: Location
Disliked: Room smelt of cigarettes and condom wrappers in bathroom
11/08/2018
Rated 2.7 out of 5 :
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Disliked: Too much road noise and unable to close window as was broken
09/08/2018
Rated 1 out of 5 :
Stayed here just the one night as part of a National Holidays Harry Potter Tour trip. I had a feeling of foreboding as we pulled up outside as it was very run down looking. Check in was quick and staff seemed friendly. Unfortunately that is.
07/08/2018
Rated 3.2 out of 5 :
Liked: Lovely place-nice clean and comfortable
Disliked: Reception lady unhelpful when enquiring about parking on arrival. Listed under Luton Airport hotel but quite a distance away
07/08/2018
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: Television did not work. I found receptionist rather grumpy.
06/08/2018
Rated 3.8 out of 5 :
Liked: It was ok for 1 night.
Disliked: It could do with a refurbishment.
05/08/2018
Rated 3.4 out of 5 :
Liked: Location
Disliked: I did not like the customer service I received from Karolina at the reception. She is rude and not customer oriented. I recommend customer care course for her.
04/08/2018
Rated 2 out of 5 :
I stayed for just one night at this hotel, prior to catching an early morning flight from Luton Airport. I arrived mid-evening, hoping to have an early night, as I had to rise at 0400 to go to the airport. When I arrived, there was.
29/07/2018
Rated 4 out of 5 :
Location was Perfect Friendly & helpful staff. Comfortable bed, safe Parking, clean spacious room, Had wake up call with a friendly knock on door they ordered taxi which come on time, would certainly stay again.
29/07/2018
Rated 1 out of 5 :
The chiltern hotel is not fit for purpose. The areas I attended were run down, flithy and unkempt. The food is value budget range. On arrival to the hotel at 6.30pm there was a wedding in full flow in the main function room, wedding reception.
27/07/2018
Rated 3.8 out of 5 :
Liked: Beds very cumfy great quality and good amount of pillows
Disliked: Reception staff, looked grumpy and hardly spoke
27/07/2018
Rated 2 out of 5 :
This was booked on the basis of it was better to stay close after 24hours straight without sleep rather than attempt a 2hour drive back from the airport. An big wedding party probably didn't help the experience. Arrived after midnight and struggled to navigate my.
25/07/2018
Rated 1 out of 5 :
Having arrived with my family of 4 and a coach party we were filled with dread as we pulled up alongside the hotel. Our first view was of Windows with curtains hanging off their rails in the rooms at the front if the hotel. On.
24/07/2018
Rated 3.8 out of 5 :
Liked: the property was clean and comfortable. Met our expectations for an overnight stay before flying from Luton Airport. We ate at the Hotel although the restaurant was closed for a private function we were able to eat in the bar. Would stay there again for the same kind of purpose.
Disliked: There were no real negatives to staying at this property.
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