Chiltern Hotel Luton
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Customer Reviews For The Chiltern Hotel Luton


Address: Waller Avenue, Luton, England, UK, LU4 9RU
This hotel has averaged a score of 3.2 out of 5 by 1732 past guests
>>>Booking.com (average customer rating 3.4 out of 5 from 1219 reviews)
>>>Tripadvisor (ranked 22 of 28 for Hotels in Luton and rated 3 out of 5 from 529 reviews)

15/09/2019
Rated 3.8 out of 5 :
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15/09/2019
Rated 3.1 out of 5 :
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13/09/2019
Rated 4.0 out of 5 :
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12/09/2019
Rated 3.4 out of 5 :
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11/09/2019
Rated 3.8 out of 5 :
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10/09/2019
Rated 3.4 out of 5 :
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10/09/2019
Rated 3.8 out of 5 :
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08/09/2019
Rated 3.6 out of 5 :
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07/09/2019
Rated 2.7 out of 5 :
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04/09/2019
Rated 2.7 out of 5 :
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03/09/2019
Rated 3.1 out of 5 :
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01/09/2019
Rated 2.7 out of 5 :
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31/08/2019
Rated 3.1 out of 5 :
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29/08/2019
Rated 3.6 out of 5 :
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28/08/2019
Rated 3.8 out of 5 :
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28/08/2019
Rated 3.6 out of 5 :
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20/08/2019
Rated 2.7 out of 5 :
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20/08/2019
Rated 3.1 out of 5 :
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19/08/2019
Rated 3.8 out of 5 :
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14/08/2019
Rated 3.8 out of 5 :
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09/08/2019
Rated 3.8 out of 5 :
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08/08/2019
Rated 3.6 out of 5 :
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08/08/2019
Rated 4.0 out of 5 :
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07/08/2019
Rated 3.4 out of 5 :
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07/08/2019
Rated 2.7 out of 5 :
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04/08/2019
Rated 2.9 out of 5 :
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03/08/2019
Rated 4.0 out of 5 :
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28/07/2019
Rated 2.7 out of 5 :
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26/07/2019
Rated 3.1 out of 5 :
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26/07/2019
Rated 2.9 out of 5 :
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25/07/2019
Rated 2.9 out of 5 :
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24/07/2019
Rated 2.7 out of 5 :
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24/07/2019
Rated 3.4 out of 5 :
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23/07/2019
Rated 3.8 out of 5 :
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23/07/2019
Rated 3.6 out of 5 :
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22/07/2019
Rated 3.1 out of 5 :
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21/07/2019
Rated 2.9 out of 5 :
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21/07/2019
Rated 3.6 out of 5 :
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17/07/2019
Rated 2.7 out of 5 :
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13/07/2019
Rated 2 out of 5 :
I very rarely give one star reviews but I was so unbelievably shocked and disappointed at how rude and unhelpful the customer service was at the hotel. We turned up at about 9.45pm with our 18 month daughter and desperately needed to get her to bed as we were up early. The receptionist was not very welcoming from the start and following us paying, we then triple checked that they'd put a cot in our room to which he reply was \
07/07/2019
Rated 3.6 out of 5 :
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07/07/2019
Rated 2 out of 5 :
The hotel provided an excellent service for us, with staff members eager to help and going above and beyond to facilitate our requests. The hotel was clean and tidy, the food delicious and the service was efficient. An excellent experience all round!
05/07/2019
Rated 2 out of 5 :
The rooms are basic but clean, tea coffee making in room but no mini fridge useful on hot days, adequate for one night stop, I stayed 4 nights would not recommend as Wi-Fi poor, breakfast good to terrible, had full service one day items missing next, had pre made tea coffee in urns tasted disgusting, food on counters no yogurt no fruits no hash browns hit and miss and Longer you stay more you realise hotel needs bit investment. Food in restaurant at night was good limited menu. For one night in out ok would not recommend Long stay.
02/07/2019
Rated 2 out of 5 :
Stayed with National Holidays at this hotel. Disappointed to say the least. Stayed on the third floor in a family room. The bathroom had lots of Long dark hair on the bath mat and in the bottom of the bath. The room itself was filthy. Extremely dusty carpet with big dirty stain, false eyelashes and sprinkling of glitter all over. In addition four pins found on the floor. The type used for wedding flowers. The furniture should be tipped. Back of wardrobe off with protruding panel pins. Dressing table splintered wood! Children were staying in this room. The hotel should be totally ashamed of the standards. The hotel was extremely busy with a wedding and staff hassled. No-one interested in a coach party. The lady who seemed to be in charge was rude with customers and we were herded like cattle and squashed into the bar area for evening meal, which lacked nutrition and typically from frozen. We did log our complaint at the hotel and told reception staff it would be reported on Tripadvisor. Would not recommend this hotel to anyone. Sadly, the focus of the mini break with our grandchildren was on the hotel and not the trip itself! Check with National Holidays before making a booking!
21/06/2019
Rated 2 out of 5 :
Been staying here for 3 months on business. Staff are very friendly and helpful, special mention to Delia behind the bar. \n Food is good, if a bit on the expensive side. Rooms are basic but clean.corridors are tatty and desperately need a lick of paint. Windows often jam in rooms and air conditioning units do not work properly. Showers in rooms are hit and miss.
16/06/2019
Rated 2 out of 5 :
Dear Reviewer \n\nThank you for taking the time to leave a review, Im very happy to hear you would stay with us again, and you appreciated the complimentary shower gels and tea/coffee facilities in the room. \n\nAs for the food we offer all our coach groups a choice of 3 starters, 3 mains and desserts so there is something to suit everybody. \n\nRegards \n\nPamela Cullinane \n.
12/06/2019
Rated 2 out of 5 :
Dear Reviewer \n\nThank you for taking the time to leave a review as its only with customer feedback we can move forward. \n\nI am sorry that you did not enjoy your stay with us, we pride our selves on trying to make each and every guest as comfortable as possible. You had booked a room for 3 we were under the assumption it was a family, as son as it was brought to our attention we provided you with an extra room at no extra cost. We provide shower gels soaps, and tea/coffee in our rooms and guests can request more if needed at no extra charge, this is also the same with pillows & towels. \n\nUnfortunately your tour operator did not inform us o your dietary needs, your friend came to me and told me, and said you could eat fish if t was not battered, our Chef then cooked you a lovely piece of Salmon which you then\ninformed us you would not eat. You asked for an omelette which we could not do immediately as we were busy serving the rest of your party but we did do as son as possible. \n\nI can only apologise if you feel we did not do enough to make your stay comfortable. \n\nRegards \n\nPamela Cullinane.
11/06/2019
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06/06/2019
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05/06/2019
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03/06/2019
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02/06/2019
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28/05/2019
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26/05/2019
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22/05/2019
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