Churchill Hotel (Hyatt Regency London)
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Customer Reviews For The Churchill Hotel


Address: 30 Portman Square, London, England, UK, W1A 4ZX
This hotel has averaged a score of 4.4 out of 5 by 4155 past guests
>>>Booking.com (average customer rating 4.3 out of 5 from 1293 reviews)
>>>Tripadvisor (ranked 170 of 1117 for Hotels in London and rated 4.5 out of 5 from 2908 reviews)

08/06/2019
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07/06/2019
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05/06/2019
Rated 4 out of 5 :
I have reviewed this property in the past, but feel constrained to reiterate my recommendation as a great, central locale. \nI am a Londoner by birth and recognize the need to be close to diverse forms of transport, shopping, ambiance etc. This property ticks all the boxes, located on Portman Square, close to Selfridges and Oxford St. Easy access to Hyde Park, Knightsbridge (Harrods) and Kensington, but also easy reach to museums, St James and art galleries, and the incomparable caféé Murano! \nThe people are wonderful, the Regency Club is excellent and pricing/value for money, far outstrips the Andaz Hyatt brand at Liverpool St. \nPlease give it a try and ask for souly and Daniele to help you through the experience.
04/06/2019
Rated 4 out of 5 :
Overall, my 6-night stay was quiet and pleasant. I chose this hotel for its amenities, location and because it\u2019s part of a major hotel chain (I tend to lean towards familiar brands when travelling abroad). I booked a room with Regency Club lounge access because I enjoy the personalized service and wanted the ability to go to a dedicated lounge to write, read and grab refreshments throughout the day. As a whole, the hotel staff were friendly and attentive. That being said, there were two interactions with staff members that left me wondering if they\u2019re unaccustomed to African-American patrons. On one occasion I had a question for the front desk, but the check-in line was Long, so I stayed in the foyer looking at the artwork waiting for the line to dispel. In doing so, a white male staff member followed me into the foyer a few paces. He didn\u2019t smile or say \u2018hello\u2019, nor did he greet me with a \u2018Miss\u2019 or \u2018Madame\u2019, he just \u2018sized me up\u2019 and stared. I was dressed well and had my room key in hand, so my presence in the foyer shouldn\u2019t have been because for concern, but apparently, he felt otherwise. I patiently waited in the foyer until the front desk was available and simply smiled back at him as I passed by. On another occasion, I was abruptly stopped by a white female staff member before heading into the Regency Club Lounge. She asked for my room number, wrote it down on her clipboard, then thanked me as I entered the lounge with my room key. While I\u2019m not surprised she asked for my room, the way she did it could have been more polite (it felt accusatory). Furthermore, it made me question how consistently the hotel staff asked all patrons for their room numbers when visiting the lounge, because there were plenty of occasions where I was asked for my room, but other patrons who entered the lounge at the same time as me were not. I didn\u2019t let either of these instances ruin my stay, nevertheless I think it\u2019s important to bring them to someone\u2019s attention, because it\u2019s seemingly mundane interactions like these that hospitality staff need to remain mindful of. There is a difference between being looked after and being surveilled so I hope management takes my experiences to heart and strive to ensure that all their patrons feel the former and not the latter throughout the entirety of their stay.
04/06/2019
Rated 4 out of 5 :
We had a great stay at Hyatt London The Churchill. Check-in was smooth, just as check-out and the rooms were very clean. Housekeeping provided a great service checking our room and replacing whatever was necessary throughout the day.\nWe had a fantastic afternoon tea, where the waitress was very generous, unfortunately we forgot to ask for her name. Furthermore, the staff (especially Vicky) in the lounge was very attentive during breakfast.
04/06/2019
Rated 4 out of 5 :
Being the only premium Hyatt option in London, I was incentivesed to stay here from my membership and was to expectations. However, if it was not for it, int is still a good option for a weekend commute.
03/06/2019
Rated 4 out of 5 :
The staff is outstanding, they went above and beyond to make sure that I had a comfortable and pleasant stay. I would absolutely stay here again. Good location. Less than 5\
03/06/2019
Rated 4 out of 5 :
Thank you very much for taking the time to leave feedback about The Churchill. I was pleased to read your comments about our clean comfortable rooms and indeed its a great location.\n \nat the same time, I am sorry your treatment does not sound like the Hyatt standards of which we are usually so proud were met, which is why I will follow up on this matter with the team.\n\nIf you would like to speak with us directly, please feel free to e-mail feedback. Hrlondon@hyatt.com. Someone from the team will reach out to you.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n\n.
02/06/2019
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02/06/2019
Rated 4 out of 5 :
Thank you very much for taking the time to review your stay at Hyatt Regency London The Churchill and we are delighted to learn you enjoyed our guest rooms and service and location.\n\nWe very much look forward to welcoming you again son.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n.
02/06/2019
Rated 4 out of 5 :
Thank you very much for your lovely review of Hyatt Regency London - The Churchill. I was delighted to read that your first experience at the Churchill was memorable. Many thanks for acknowledging our great location, staff and comfortable rooms.\n\nI will pass your feedback to our Housekeeper and thank you for the feedback regarding the amenity replenishment. \n\nWe hope to welcome you back son to create another great experience for you.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n.
01/06/2019
Rated 4 out of 5 :
many thanks for taking the time to review your stay at the Churchill. I was pleased to read that you enjoyed your experience at our hotel and thank you for acknowledging our food, location and clean rooms.\n\nWe very much look forward to welcoming you again son.\n\nKind regards\n\nFrederic Le Gallois \nHotel Manager\n.
01/06/2019
Rated 4 out of 5 :
Thank you very much for taking the time to review your stay at Hyatt Regency London The Churchill and we are delighted to learn you enjoyed our guest rooms, location and ambience. We very much look forward to welcoming you again son.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n.
01/06/2019
Rated 4 out of 5 :
Thank you very much for taking the time to leave feedback about The Churchill. I believe you have been in contact already with our guest Relations Manager but if you would like to speak with us directly, please feel free to e-mail feedback. Hrlondon@hyatt.com and someone from my team will reach out to you.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n.
31/05/2019
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31/05/2019
Rated 4 out of 5 :
Thank you for taking the time to leave feedback about The Churchill. I am saddened to read that you were not entirely satisfied with your experience as this does not reflect the Hyatt standards of which we are usually so proud, which is why I will follow up on these matters with the entire team. \n\nIf you would like to speak with us directly, please feel free to e-mail us at feedback. Hrlondon@hyatt.com. Someone from the team will reach out to you.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n\n.
30/05/2019
Rated 4 out of 5 :
many thanks for taking the time to review your stay at the Churchill. Thank you also for acknowledging our convenient location. It is indeed perfect for anyone who loves shopping and great access to London's parks.\n\nWe hope that your travel plans bring you back to the hotel in the near future.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n.
29/05/2019
Rated 4 out of 5 :
Thank you very much for taking the time to leave feedback about The Churchill and we really appreciate your loyalty but at the same time, I am sorry that the room size did not meet your expectations. In hope you like to speak to us further please feel free to e-mail feedback. Hrlondon@hyatt.com.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n.
29/05/2019
Rated 4 out of 5 :
many thanks for taking some of your valuable time to leave feedback about The Churchill. We truly appreciate your loyalty. I was delighted to read your lovely comments about how much you loved our hotel and club lounge. It is fantastic to know that you received great service from our staff. I look forward to sharing your kind comments with the entire team. \n\nWe are looking forward to welcoming you back to the hotel son to create another memorable experience for you and many congratulations.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n\n.
29/05/2019
Rated 4 out of 5 :
many thanks for taking the time to review your stay at the Churchill. I was pleased to read that you enjoyed your experience at our hotel and thank you for acknowledging our lobby service and doorstaff.\n\nat the same time, I am sorry that the hotel did not meet all of your expectations regarding the in room facilities & products and we do apologise for the frustration of the lift and ac issues and rest assure I will follow up on these matters with the team.\n\nWe do e that your travel plans bring you back to the hotel in the near future.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n\n.
29/05/2019
Rated 4 out of 5 :
Thank you very much for taking some of your valuable time to leave feedback about The Churchill. I look forward to sharing your kind comments with the entire team. We are looking forward to welcoming you back to the hotel son to create another memorable experience for you.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n.
29/05/2019
Rated 4 out of 5 :
many thanks for taking the time to review your stay at the Churchill. Thank you also for acknowledging our convenient location. It is indeed perfect for anyone who loves sightseeing, shopping and great access to the underground system. I am glad to know that you received excellent follow up and service. \n\nWe hope that your travel plans bring you back to the hotel in the near future.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n.
26/05/2019
Rated 4 out of 5 :
Thank you very much for taking the time to review your stay at Hyatt Regency London The Churchill and we are delighted to hear you enjoyed our convenient location and ambience and that you received excellent service from the team. We very much look forward to welcoming you again son.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n.
25/05/2019
Rated 4 out of 5 :
Thank you very much for your lovely review of Hyatt Regency London - The Churchill. I was delighted to read that your celebratory stay experience with us at the Churchill was a memorable one and many thanks for acknowledging our staff, amenities and guestrooms. I look forward to sharing your kind comments with the entire team who look forward to welcoming you again son.\n\nKind regards\nFrederic Le Gallois \nHotel Manager\n.
18/05/2019
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12/05/2019
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06/05/2019
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05/05/2019
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30/04/2019
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27/04/2019
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26/04/2019
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24/04/2019
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22/04/2019
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21/04/2019
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19/04/2019
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17/04/2019
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16/04/2019
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14/04/2019
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13/04/2019
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08/04/2019
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04/04/2019
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27/03/2019
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16/03/2019
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14/03/2019
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12/03/2019
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11/03/2019
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09/03/2019
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05/03/2019
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04/03/2019
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27/02/2019
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23/02/2019
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18/02/2019
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16/02/2019
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11/02/2019
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03/02/2019
Rated 5 out of 5 :
Thank you very much for taking some of your valuable time to review your experience at the Churchill. We really appreciate your feedback and I am delighted to know that you enjoyed our breakfast offering and above all our friendly and helpful staff. I look forward to sharing your kind comments with the all team & we look forward to welcoming you again very son.\n\nKind regards\n\nKonstantinos Karampelias\nDirector of Food & Beverage\n.
03/02/2019
Rated 5 out of 5 :
many thanks for taking some of your valuable time to leave feedback about The Churchill. However I am so sorry issues were not resolved and your treatment does not sound like the Hyatt standards, therefore in hope you may like to speak with me directly, please e-mail us at feedback. Hrlondon@hyatt.com and I will reach out to you. \n\nKind regards, \nlaurent Schauder \nHotel Manager\n.
03/02/2019
Rated 5 out of 5 :
many thanks for taking the time to review your stay at the Churchill and your on-going loyalty. Thank you also for acknowledging our convenient location. It is indeed perfect for anyone who loves sightseeing, shopping and great access to the underground system and restaurants.\n\nWe look forward to seeing you again son.\n\nKind regards, \n\nlaurent Schauder \nHotel Manager\n.
31/01/2019
Rated 5 out of 5 :
many thanks for taking some of your valuable time to leave feedback about The Churchill. We truly appreciate your loyalty to Hyatt. I am pleased to read your lovely comments about our comfortable rooms, relaxing Bar, good breakfast and above all, our great staff. I look forward to sharing your kind comments with the entire team.\n\nWe are looking forward to welcoming you back to the hotel son to create another memorable experience for you.\n\nKind regards, \nlaurent Schauder\nHotel Manager\n.
26/01/2019
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19/01/2019
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10/01/2019
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03/01/2019
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01/01/2019
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31/12/2018
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29/12/2018
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28/12/2018
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25/12/2018
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24/12/2018
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18/12/2018
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13/12/2018
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11/12/2018
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10/12/2018
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09/12/2018
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09/12/2018
Rated 5 out of 5 :
The Hyatt Churchill is a wonderful choice for either business or holiday travel to London. Portman Square is nestled between Mayfair and Knightsbridge, close to the most vibrant business and shopping areas. The Churchill offers impeccable service, excellent food, and a lovely setting.
08/12/2018
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07/12/2018
Rated 5 out of 5 :
Not only the front desk but all staff are very helpful the hotel is really nice it meets my expectations will always go back to it. The beds are very comfortable the hotel is focusing on the wellbeing and mindful messages.
07/12/2018
Rated 5 out of 5 :
We attended Sunday Champagne Brunch in The Montagu Restaurant at the Hyatt Regency and had a fabulous time. The food is excellent and beautifully displayed, the service outstanding and the ambiance relaxing and luxurious. Food choices for brunch include starters, breakfast options, main course, desserts,.
06/12/2018
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