Citadines Prestige South Kensington
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Customer Reviews For The Citadines South Kensington


Address: 35A Gloucester Road, London, SW7 4PL
This hotel has averaged a score of 4.4 out of 5 by 2695 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 1470 reviews)
>>>Tripadvisor (ranked 214 of 1132 for Hotels in London and rated 4.5 out of 5 from 1199 reviews)

01/10/2019
Rated 4.8 out of 5 :
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29/09/2019
Rated 4.8 out of 5 :
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27/09/2019
Rated 3.8 out of 5 :
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24/09/2019
Rated 4.4 out of 5 :
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18/09/2019
Rated 4.6 out of 5 :
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17/09/2019
Rated 4.4 out of 5 :
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15/09/2019
Rated 4.8 out of 5 :
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10/09/2019
Rated 4.8 out of 5 :
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31/08/2019
Rated 4.6 out of 5 :
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28/08/2019
Rated 4.4 out of 5 :
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19/08/2019
Rated 4.4 out of 5 :
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16/08/2019
Rated 4.2 out of 5 :
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08/08/2019
Rated 4.6 out of 5 :
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05/08/2019
Rated 4.8 out of 5 :
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04/08/2019
Rated 4.2 out of 5 :
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03/08/2019
Rated 5 out of 5 :
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31/07/2019
Rated 4.4 out of 5 :
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29/07/2019
Rated 3.8 out of 5 :
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23/07/2019
Rated 4.8 out of 5 :
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21/07/2019
Rated 4.8 out of 5 :
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21/07/2019
Rated 4 out of 5 :
Dear Reviewer, \n\nI regret to learn that your stay was impeded by the issues you have highlighted in your feedback Please accept my sincere apologies for the inconvenience that we may have caused you. I have shared your experience with my executive team so we may provide the additional training to further improve the services and courtesies we extend to our guests. \n\nI sincerely hope that you will provide us with the opportunity to restore your faith and regain your confidence in us. Kindly please call me when your travels next bring you to London so that I may personally ensure that you have a much better experience.\n\nKind regards, \n\nAnthony Bull\nResidence Manager.
17/07/2019
Rated 4.8 out of 5 :
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14/07/2019
Rated 4.2 out of 5 :
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14/07/2019
Rated 4.8 out of 5 :
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14/07/2019
Rated 4 out of 5 :
Dear Reviewer, \n\nThank you for taking the time to write such a wonderful review. It\u2019s great to know that you enjoyed the views from your room and you had a pleasant time during the entire duration of your stay. It is great to read you highlighted some of the best features of the hotel such as the the convenience in getting to other parts of London but also if guests want to explore the local area, they have a lot of options ranging from bars to restaurants etc. We are glad you liked the amenities of the room and our staff were delivered outstanding customer service.\n\nI hope we will have the pleasure to welcome you back at Citadines south Kensington in the near future.\n\nKind regards, \n\nAnthony Bull\nResidence Manager.
13/07/2019
Rated 5 out of 5 :
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13/07/2019
Rated 3.8 out of 5 :
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12/07/2019
Rated 4 out of 5 :
Dear Paul, \n\nThank you for taking the time to write such a wonderful review and for your vauled regualr custom over the past years. It\u2019s great to know that you had a pleasant time during the entire duration of your stay. It is great to read you highlighted some of the best features of the hotel such as the the convenience in getting to other parts of London but also if guests want to explore the local area, they have a lot of options ranging from bars to restaurants etc. We are glad you liked the amenities of the room and our staff were delivered outstanding customer service.\n\nI hope we will have the pleasure to welcome you back at Citadines south Kensington in the near future.\n\nKind regards, \n\nAnthony Bull\nResidence Manager.
10/07/2019
Rated 4.8 out of 5 :
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07/07/2019
Rated 4.0 out of 5 :
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07/07/2019
Rated 4.8 out of 5 :
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07/07/2019
Rated 4.6 out of 5 :
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06/07/2019
Rated 4.4 out of 5 :
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04/07/2019
Rated 5 out of 5 :
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04/07/2019
Rated 4.4 out of 5 :
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02/07/2019
Rated 4.8 out of 5 :
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01/07/2019
Rated 4.4 out of 5 :
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29/06/2019
Rated 4.8 out of 5 :
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13/06/2019
Rated 4.8 out of 5 :
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12/06/2019
Rated 4.6 out of 5 :
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11/06/2019
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03/06/2019
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02/06/2019
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29/05/2019
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27/05/2019
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26/05/2019
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25/05/2019
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23/05/2019
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19/05/2019
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18/05/2019
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17/05/2019
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16/05/2019
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13/05/2019
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11/05/2019
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10/05/2019
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06/05/2019
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06/05/2019
Rated 4 out of 5 :
Dear Kelvin, \n\nThank you for staying at Citadines south Kensington, and for taking the time to write about your stay with us. \n\nWe are truly delighted to read that you enjoyed your experience with us and it pleases us to read such lovely feedback about our apartments and facilities that we offer, especially the staff's positive service level.\n\nI will share your positive feedback with the entire team and sincerely hope that we will have the pleasure of hosting you once again.\n\nKind regards, \n\nAnthony Bull\nResidence Manager.
05/05/2019
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04/05/2019
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02/05/2019
Rated 4 out of 5 :
Dear Ediearv, \n\nThank you kindly firstly for your valued patronage over the last 13 years. The team and I arer overjoyed to know that you enjoyed your stay with us yet again. \n\nIt is immensely rewarding to read such a positive review and serves as a great motivator to the team here at the Hotel.\n\nWe strive to provide our guests with memorable experiences in the hope that they will return time and time again. I am very happy to read that this is exactly what you intend to do and look forward to welcoming you back.\n\nPlease feel free to contact me directly when your travels next bring you back to London. \n\nKind regards, \n\nAnthony Bull\nResidence Manager.
01/05/2019
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29/04/2019
Rated 4 out of 5 :
Dear David, \n\nThank you for staying with us and for sharing your experience on this platform. We are truly delighted that you have had a wonderful stay. Your comments will be shared with all our staff members as motivation to keep providing an exceptional customer service. We strive to provide our guests with memorable experiences in the hope that they will return time and time again.\n\nWe will look forward welcoming you again in the near future.\n\nKind regards, \n\nAnthony Bull\nResidence Manager.
26/04/2019
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26/04/2019
Rated 4 out of 5 :
Dear Reviewer, \n\nThank you for staying at Citadines south Kensington, and for taking the time to share your experience on TripAdvisor. We are delighted that your second apartment met your expectations, and we would like to thank you for your kind words. We pride ourselves in providing high standard apartments and our outmost aim is to have happy guests.\nWe want to thank you again for your constructive comments and we would be very happy to welcome you back son.\n\nKind regards, \n\nAnthony Bull\nResidence Manager.
24/04/2019
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23/04/2019
Rated 4 out of 5 :
Dear Sir/Madam\n\nThank you for taking the time and sharing your feedback.\n\nThe team and I are happy to learn that you have enjoyed your recent stay at Citadines south Kensington.\n\nYour recognition of our product and our services as well as your repeated trust in us is very much appreciated.\n\nWe look forward in welcoming you back in the near future.\n\nBest regards,
22/04/2019
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20/04/2019
Rated 4 out of 5 :
Dear azsolb, \n\nThank you for sharing your feedback regarding your recent stay at Citadines south Kensington.\n\nWe are happy to learn that you have enjoyed our favourable location with lots of site seeing opportunities and convenient transport connections.\n\nWe are also glad to have met your expectations with our product and our services and look forward in welcoming you back in the near future.\n\nBest regards, \n.
20/04/2019
Rated 4 out of 5 :
Dear Knuten77, \n\nThank you for taking the time and sharing your feedback.\n\nWe are happy to hear that you have enjoyed your family holidays and your stay at Citadines south Kensington.\n\nYour recognition of our product and our services is much appreciated.\n\nWe look forward in welcoming you back in the near future.\n\nBest regards, \n.
18/04/2019
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18/04/2019
Rated 4 out of 5 :
Dear Reviewer, \n\nThank you for your review. I was pleased to read your comments and delighted to hear you had a good experience with us and you were happy with the service you received. I do hope we can welcome you back again son.\n\nKind regards, \n\nAnthony Bull\nResidence Manager.
17/04/2019
Rated 4 out of 5 :
Dear sophdrift, we would like to thank you for taking the time to provide your feedback.\nI would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We are really happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. \nWe truly hope to have the pleasure to welcome you back as well.\nBest regards,
16/04/2019
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13/04/2019
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09/04/2019
Rated 4 out of 5 :
Dear BenNurVei, Thank you very much for taking the time to provide your feedback.\nIt is a real pleasure to learn that you enjoyed your stay with us, and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. I will make sure to share your feedback with my team.\nWe truly hope to have the pleasure to welcome you back in the future.\nBest regards, \n.
07/04/2019
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04/04/2019
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31/03/2019
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29/03/2019
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27/03/2019
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26/03/2019
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25/03/2019
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21/03/2019
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20/03/2019
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13/03/2019
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11/03/2019
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10/03/2019
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09/03/2019
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06/03/2019
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04/03/2019
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02/03/2019
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24/02/2019
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23/02/2019
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22/02/2019
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20/02/2019
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13/02/2019
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10/02/2019
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05/02/2019
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03/02/2019
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30/01/2019
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27/01/2019
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26/01/2019
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19/01/2019
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17/01/2019
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15/01/2019
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13/01/2019
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09/01/2019
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06/01/2019
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