Citizenm London Bankside
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Customer Reviews For The Citizenm London Bankside


Address: 20 Lavington Street, London UK, SE1 0NZ 
This hotel has averaged a score of 4.6 out of 5 by 8343 past guests
>>>Booking.com (average customer rating 4.6 out of 5 from 4323 reviews)
>>>Tripadvisor (ranked 160 of 1084 for Hotels in London and rated 4.5 out of 5 from 4110 reviews)

12/12/2018
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11/12/2018
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10/12/2018
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09/12/2018
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08/12/2018
Rated 5 out of 5 :
Stayed here for 1 night with my husband. Absolutely perfect hotel. Room was compact but funky and had everything we needed. Hotel bar and lounges were really cool with a great atmosphere. Really good location, lots of bars etc about. Definitely recommend!
06/12/2018
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06/12/2018
Rated 5 out of 5 :
My boyfriend and I stayed for our 2nd Anniversary and we had the best time. Massive bed, beautiful hotel, just the right balance of luxury vs simplicity and so so well priced. All of the rooms are operated through an iPad which was amazing. And.
05/12/2018
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05/12/2018
Rated 5 out of 5 :
10mins walk to Subway station. Breakfast was simply delicious! (you get a cheaper rate if you make reservation the night before). Room tiny small yet well equipped. Best mattress ever! Bottled water is provided in room every 2days. If you need more, can always get from.
05/12/2018
Rated 5 out of 5 :
Hotel is very lovely in many respects, easy to use, lovely quiet comfortable bedrooms with great beds and technology which is fun. Only bad point was the loud tech music in the lounge and bar areas. Got a bit annoying. Staff lovely though and.
03/12/2018
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02/12/2018
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02/12/2018
Rated 5 out of 5 :
Great hotel, speedy everything and incredibly comfortable. People are friendly and the rooms very nice. Fantastic breakfast and good value. Make sure you plug in your room control iPad if you use it for your alarm.
29/11/2018
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28/11/2018
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28/11/2018
Rated 4 out of 5 :
All in all a great base for a London city trip. Designer hotel at an excellent location (5 minute walk to the soutwark underground station) with friendly staff and a clean, but very small and narrow room. Not for claustrophobic people!
27/11/2018
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27/11/2018
Rated 4 out of 5 :
Have stayed in CitizenM many times so know what to expect which is efficiently sized rooms, good sized comfortable bed, good range of films and entertainment. Room was hot and didn't seem to be able to get it down as iPad in room.
26/11/2018
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25/11/2018
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24/11/2018
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23/11/2018
Rated 5 out of 5 :
Good rooms, comfortable sleep, great space tp work, meet, drink in hotel and super staff. They all show genuine interest in guests, seem to like working for CitizenM and are friendly, effective and efficient. Good value and good location.
23/11/2018
Rated 5 out of 5 :
Great location for travel links, borough market, millenium bridge etc. The staff are helpful and polite, breakfast is good with plenty of variety, the rooms are compact but well designed, clean and affordable. The reception area is beautifully designed. What is not to like.
22/11/2018
Rated 5 out of 5 :
On entry to the hotel, we were immediately greeted by friendly & courteous staff at the the front desk. Our entry into our room, our home for the next 3 days we were blown away. Amazing ambient lighting, well appointed comfortable furniture and bed and a.
21/11/2018
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20/11/2018
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20/11/2018
Rated 4 out of 5 :
Really enjoyed my stay. Location was convenient for my needs, the staff were extremely friendly and helpful citizens. Enjoyed all the quirky things around the property, the art, the decorations and the furniture layout.
19/11/2018
Rated 5 out of 5 :
Great hotel. Simple check-in process, I highly recommend doing the pre arrival check-in. I arrived around 11 am and was able to get my room immediately. Good location but no drop off area and hard to get taxi but solvable with uber. Room is like.
18/11/2018
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16/11/2018
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13/11/2018
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12/11/2018
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11/11/2018
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07/11/2018
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05/11/2018
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02/11/2018
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01/11/2018
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31/10/2018
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30/10/2018
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29/10/2018
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18/11/2018
Rated 3 out of 5 :
Room size very small, 256 square. Foot. No room for two people to move around. Square footage not comparable with hotels in this price range. May be ok for single person, but no bathroom privacy, and curtain that should provide some privacy was see through.
18/11/2018
Rated 5 out of 5 :
We had a lovely stay and will definitely be returning next time we are in London. From the super comfortable large beds to the great customer service we really didn't want our stay to end! The rooms have everything you could need and everything is.
18/11/2018
Rated 5 out of 5 :
Most everything about my stay was wonderful! The ambassadors made the difference. Great service and friendliness from all. The decor is awesome! so many different and eclectic items to peruse. So much visual stimulation!
18/11/2018
Rated 4 out of 5 :
Great open feel to the hotel lobby, the hotel is modern. The room is controlled through an iPad although there is a normal remote control for the television if you prefer. The room has black out blinds and we had a really comfortable extra large.
16/11/2018
Rated 4 out of 5 :
Good overall quality hotel with modern design, small but nice rooms, near tate modern and a short walk over Millennium bridge to city. Excellent breakfast and friendly young staff. We might choose it again. A&B.
15/11/2018
Rated 2 out of 5 :
let me sum upI arrive at this fancy hotel (true, it is fancy, but that's not enough), I have a high tech check in but nobody tells me that the room I selected is for handicapped people (all it's on a screen). By the time.
14/11/2018
Rated 5 out of 5 :
This was not the first time we stayed with Citizen M so we knew what to expect, very comfortable bed, really great breakfast, the rooms are very space efficient. The location of Bankside is good for the local bus route and if you want to.
14/11/2018
Rated 5 out of 5 :
Design haven with very complete & functional rooms (including eu & usb plug, free water, room control with iPads) and large & lovely living room with books & newspapers. Beds are very comfortable. Very close to the Thames for a nice morning run.
12/11/2018
Rated 5 out of 5 :
Having just discovered this wonderful hotel chain (if you can give them such a corporate label.), I can't believe that I didn't have them in my life before. The lobby of the Bankside hotel is beyond cool with it's super-colourful design and welcoming staff. I.
10/11/2018
Rated 5 out of 5 :
Fantastic place to stay for access to Tate modern and temple. Great welcome and lovely room. V comfortable bed and reasonable range of movies. Shower food in the am. Breakfast was great - good melon. Salmon and scrambled eggs good. Mushrooms amazing. And I could.
10/11/2018
Rated 5 out of 5 :
The location of CitizenM Bankside is amazing! so close to so many cool places and very well connected by local transportation. The decor of the hotel was awesome and the staff was incredibly friendly. I loved the breakfast and I especially loved the xl beds!
10/11/2018
Rated 5 out of 5 :
Fast check in. Fast check out. You get everything you need very well located in your room. The location for me is fantastic. Underground, restaurants, markets, shopping, supermarkets, touristic attractions in a walkin distance. The bed and the rain shower make you don't want to.
09/11/2018
Rated 5 out of 5 :
This must have been my 20th time there. New food concept seems to challenge the bar staff in the evening and people seemed more stressed than usual, but overall again lovely to stay here. I have given up commenting on the fact that one cannot.
08/11/2018
Rated 5 out of 5 :
At first bit of a surprise - used to London traditional hotels. Bit surprised by how funky it is on first stay - but stayed again and love its funkiness and high tech. Perfect location for Borough Market, O2, the Tower etc etc.
07/11/2018
Rated 2 out of 5 :
Booked here for two nights on business and strongly advise anyone on business to avoid it. Nice staff, quirky decor but minuscule rooms, wholly unsuitable for business or anyone travelling with luggage. If you flew low cost carrier with carry on bags you might find.
06/11/2018
Rated 5 out of 5 :
This was one of the best hotels we ever been to. The service was excellent and the atmosphere was very good. We all loved the food and the good coffee. Thanks to all the great people who made this stay an awesome experience?
04/11/2018
Rated 5 out of 5 :
In short, the rooms are small but modern and practical. Smart controlled lights and blinds, and a smart television with full wireless connection above the really big bed. Location is great too and well priced. Highly recommend a visit!
04/11/2018
Rated 3 out of 5 :
The rooms are super tiny and the bed against the window so you have to scramble over each other in the night for the loo. There is a ton of tech to make the loo cube different colours but frankly I would rather have a kettle.
03/11/2018
Rated 5 out of 5 :
This hotel turned out to be the perfect choice. It is a short tube ride from the 02, nearest tube station about 10 minutes walk. The location is perfect for heading into central London on foot or by transport. The facilities in the hotel are.
02/11/2018
Rated 5 out of 5 :
Room was clean as usual, service with a smile, great food and wide array of in-room entertainment. I was greeted and helped to check in right away to the type of room with my preference. I will book a room here each time I am.
01/11/2018
Rated 2 out of 5 :
room very modern however the sink had bad smell coming from it which made the whole room smell. I had to leave the plug in to reduce the smell. With so many hotel rooms in London it was not worth £189 per night.
01/11/2018
Rated 5 out of 5 :
We love CitizenM! Fun, hip, clean, cosy. The rooms are great. Big beds, color-changing showers, automated blinds. The staff is friendly and helpful. My son just adores it. I've asked about the scent in their lobby. I was told (in nyc) that each hotel has.
30/10/2018
Rated 5 out of 5 :
The rooms were small but well designed and comfortable. The in room iPad control for the curtains, lights, and temperature was cool. Don't forget to go hang out in the lobby - its a nice space. The coffee was nice and the location was very.
30/10/2018
Rated 1 out of 5 :
The CitizenM experience is a memorable but poor one. The rooms are very tiny and weirdly tech oriented. I would not stay here unless I was alone. Rooms like commonplace amenities, there is no gym, they have replaced jobs that should be done by humans.
30/10/2018
Rated 5 out of 5 :
Stayed with my girlfriend for three nights and we had a lovely time. The hotel is central and we walked everywhere from a stroll to the Borough Market to a walk over the Millennium Bridge to St Pauls. Breakfast was delicious and catered for all.
28/10/2018
Rated 5 out of 5 :
We enjoyed our stay at CitizenM. Everyone was wonderful. The location is perfect for the London Bridge, Tower and the Eye of London. We walked everywhere. Even across the River. The room was a bit cramped for 2 people and 4 pieces of luggage.
28/10/2018
Rated 2 out of 5 :
On the bright side a lovely big bed, a bathroom to die for and a quick check in. Clean and efficient. However, when we stayed before the welcome was a lot warmer and there were free goodies in the fridge. This time two bottles of.
28/10/2018
Rated 4 out of 5 :
Enormous, comfortable bed, good location. Best nights sleep in a hotel I ever had. Free films, good food. Speedy check in and check out. Overall a great experience at this hotel. I would recommend and have to my colleagues.
27/10/2018
Rated 5 out of 5 :
Amazing small hotel. Great staff very friendly and helpful. I loved the ambient music. Quite hip check in is automated and flawless and ambassadors are there to help if theres any issue. Clevely planned out rooms and uber comfortable bed. Television and room controlled by.
27/10/2018
Rated 5 out of 5 :
Great location, amazing comfortable bed. Could spend all day & night on bed watching & using latest films etc which was all controlled by an iPad which lets be honest, everyone can use an iPad Snug room but perfectly formed.
26/10/2018
Rated 1 out of 5 :
We love CitizenM, this is our fifth stay. However, during our stay at London Bankside we were served by a gracious young lady (Natalee) who appears to be a trainee, we are still sat at the bar as I am writing this, disgraced by Jef.
26/10/2018
Rated 4 out of 5 :
I stayed with my daughter and we were happy overall with our room. We loved the enormous, comfortable bed, mood lighting, free movies, blackout blinds and the welcome we received from staff. My daughter said staying at Citizen M was like a really cool sleepover.
24/10/2018
Rated 4 out of 5 :
This hotel has a good central location within 10 minutes walk to Waterloo or London Bridge.compact, contemporary rooms with high quality bed, linen, towels & shower. Everything one needs for a city stay. Breakfast is ok, nothing great but gets you going - coffee.
24/10/2018
Rated 5 out of 5 :
I first stumbled upon the Citizen M hotels a couple of years ago while in Paris and have been on the lookout for an opportunity to stay in another one.coming to London gave me three chances! I chose Bankside for it location although any.
22/10/2018
Rated 5 out of 5 :
It was decorated beautifully - with so many quirky things to look at - and happy little words in surprising places! (Youll understand, when youve been there! ) Like staying in a comfortable, chilled out, artwork!
20/10/2018
Rated 4.8 out of 5 :
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19/10/2018
Rated 4.8 out of 5 :
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19/10/2018
Rated 5 out of 5 :
This hotel makes you feel younger and back in the university- it has a young, colorful and contemporary design, it's lobby and restaurnat looks like a unuversity mess, with many guests sitting with their laptops like students preparing their seminars. The rooms are small, not.
18/10/2018
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17/10/2018
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15/10/2018
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15/10/2018
Rated 4 out of 5 :
Nice people, great technology, great service, nice looking place. Would definitely stay again and would recommend to couples or business people for sure Good location too with lots of local stuff to do.
15/10/2018
Rated 3 out of 5 :
Overall I liked the hotel, but it probably is a case of style over substance. Staff were friendly and for the most part helpful. Decoration is pleasing and it was an ok place to stay. Rooms - well they take a bit of getting used.
14/10/2018
Rated 4.2 out of 5 :
Liked: Beds - very big and comfortable
Disliked: Room too small
14/10/2018
Rated 3 out of 5 :
I wouldn't rate this hotel a 4* I would give it only a 3 I know website states rooms are small but jeeze was not expecting that small at all, ok if your staying alone but 2 adults trying to get ready in there was.
13/10/2018
Rated 4.8 out of 5 :
Liked: Incredible bed. Very modern room. Clever design with the technology usage. View from the window was brilliant and probably the best hotel breakfast I've ever had. Very friendly staff and superb decor around the hotel.
Disliked: The rooms are quite small, but this doesn't affect the stay. Not much else bad to say about the hotel.
12/10/2018
Rated 5 out of 5 :
Exciting, modern, comfortable, friendly, brilliant food (best hotel breakfast I've had). Free Wi-Fi, free films, good facilities. The onlY mild negative is not a massive, spacious room. This can be overlooked easily though. Bed is fantastic and the iPad controlling the room is interesting and.
12/10/2018
Rated 2 out of 5 :
This was our second stay with Citizen M. We had come to London 2 years ago, and loved the hotel so much, that we decided to stay here on our next visit again. But alas, it was just completely disappointing this time. Room Cleanliness -.
11/10/2018
Rated 5 out of 5 :
Liked: Everything. Hotel was in a great location and within walking distance to underground. Room was very comfortable and very cool.controlling everything via iPad is a great touch.
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10/10/2018
Rated 4.0 out of 5 :
Liked: Super size bed, very comfortable, very quirky
Disliked: Nothing to make a coffee or tea with, sink in the bedroom
10/10/2018
Rated 4.8 out of 5 :
Liked: The no fuss check-in was a dream - I hate queuing for a room key after a Long travel. Bed was large and comfortable, room was spotless.
Disliked: There was no advance notice of work being carried out in the lounge area while I was staying and this was noisy.
09/10/2018
Rated 5 out of 5 :
Liked: Great location, walking distance to everything. Definitely recommend.
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08/10/2018
Rated 4 out of 5 :
Stayed here for 1 night only. Rooms are small but very well laid out. Bed is comfortable and very big. Showers were hot and powerful. Sufficient usb plugs available. All plug sizes catered for. Good buzz about the hotel. Breakfast was very good and the.
07/10/2018
Rated 5 out of 5 :
Nice rooms full of Nice helpful tech stuff. Super bed. Nice living feels like home. People or Staff helpful and Nice. Breakfast was super. With a lot of Healthy stuff. Kind of superfood. I come back for sure.
06/10/2018
Rated 4 out of 5 :
Relaxed atmosphere and great service. Furniture and indoor design makes you feel at home and are very functional when you want to work or relax. Fast internet connection. Hotel clean and with a central proximity.
05/10/2018
Rated 4.4 out of 5 :
Liked: Great value hotel in a superb location. Close to some key attractions and main underground lines. Rooms are clean, modern and good size. Bed is comfortable - and huge.
Disliked: No bedside table/ledge on one side of the bed for charging phone or putting a drink on.
04/10/2018
Rated 4.8 out of 5 :
Liked: The room
Disliked: No room service
03/10/2018
Rated 3.6 out of 5 :
Liked: very small compact for the money
Disliked: Small room
03/10/2018
Rated 5 out of 5 :
Liked: Loved everything about it, Bed was comfortable, shower was awesome, loved the media centre. The staff were super friendly and helpful :-)
Disliked: The only thing that would have perfected my stay would have been hot water facility for coffee in my room :-)
03/10/2018
Rated 3.8 out of 5 :
Liked: good location
Disliked: A little noisy with traffic
03/10/2018
Rated 1 out of 5 :
Look - clearly this place is popular. I absolutely bloody hated it. It depends what matters to you. For me - the bedroom was ridiculously hideous, so it didn't matter that other features were better: I loathed my stay, and was bitterly disappointed by the.
03/10/2018
Rated 5 out of 5 :
These guys have streamlined the concept of a hotel and what we really need/use down to a science. We were travelling for pleasure and found that this hotel met all of our needs with only minor compromise. Their practical design and near perfect execution of.
02/10/2018
Liked: The bed was very comfortable. The room was cosy. The shower room was extremely clean. The location of the hotel was great near to some great pubs and tourist attractions.
Disliked: It was basic. The breakfast looked good the way it was presented but it was not great tasting. It would appear they were trying to be upmarket. The scramble egg had flavours added to it and was really soggy. I prefer simple scramble. The bacon was missing every time I went to get some. No range of self access hot drinks. Not enthusiastically helpful staff. They would do what they needed to do.
01/10/2018
Liked: We have stayed here several times before and it has become our "go too" hotel when in London. Great location, quiet, very helpful, happy staff. The rooms work well.
Disliked: Not been a problem before but the bacon was a bit dry at breakfast this time (every morning)
01/10/2018
Liked: Very clean hotel with attentive and polite staff. Good area for walks beside the Thames. Drinks were reasonable for London and as I like the occasional cigar it was great to have a drink and a wee puff in the atrium.
Disliked: I pad was not charging and difficult to use meaning sometimes you could not change the lights, air con etc. Also we were wakened by loud music on Sunday morning, don't know if cane from the reception or another room.
01/10/2018
Liked: Comfortable and large bed. Good location for attractions in that area e. G Tate Modern, Borough Market.
Disliked: Bed against window so person sleeping window side had to climb over other person to get out. Small room with little storage. Hard to control temperature though high tech method. Heat seemed to come from under the basin unit and didn't circulate round the room well. Maybe didn't understand the system which was via iPad. Basin was in the room so no privacy for any washing etc. Only one chair and a padded stool so would not want to spend any time in room as not comfortable. No kettle to make tea or coffee. Very noisy bar, breakfast area with music blaring out constantly and seating mostly plastic and uncomfortable. Not the hotel for anyone wanting comfort warmth or a bit of peace and quiet so may suit someone who puts style over substance and wants high tech and modern, but not for a couple like us who had come away for a relaxing and romantic weekend.
01/10/2018
Liked: Everything
Disliked: N/A
01/10/2018
Rated 5 out of 5 :
Great people, inspiring communication, decor, comfort, breakfast that will keep you going all day and not least great coffee from the barista for breakfast and an extra to go : not a ususal treat at hotels. We always feel very much at home and enjoy.
30/09/2018
Liked: Great public spaces, lounge areas for hanging out. Good staff and easy check-in Location
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30/09/2018
Liked: The staff are world-class fun and accommodating. The food is sourced from Borough Market, so sandwiches are amazing. I love having appletv in the room so I can play content from my phone and iPad.
Disliked: I like it, but you have to be ready for a very big bed in a small room. If you are a couple travelling with large suitcases, take a look at the room sizes first.
30/09/2018
Liked: Modern minimalist stylish rooms, very comfortable. Breakfast and bar facilities great. Only a 5 minute walk from the Globe, Tate and Millennium bridge. They are more than happy to store your bags while you explore London, even after check out.
Disliked: The Room tech was a little temperamental, there are no tea or coffee facilities in the rooms, you have to go to the Bar for hot drinks.
30/09/2018
Liked: The staff were very helpful as I had an injured leg and they put me in an accessible room and helped me in the canteen by bringing food and drinks to me.
Disliked: Nothing
30/09/2018
Rated 4 out of 5 :
I love the style and feel of the hotel, the main areas are excellent, how every the rooms are high tech but very basic and small, great for one night would be a strain for any more nights. The great feel but not very practical.
29/09/2018
Rated 3 out of 5 :
I booked this hotel as have read nothing but rave reviews. We travel regularly but this is the first time I've stayed in a 4 star hotel that felt more like student accommodation. On arrival the ยน were disorganised and not particularly helpful I guess.
28/09/2018
Liked: A proper funky place in the public areas and the bedroom. Bed only accessible from one side. If you can't locate the television remote, it might be in the massive drawer under the bed!
Disliked: I wouldn't ask for anything to be changed.
27/09/2018
Rated 5 out of 5 :
This hotel brings together all the checkpoints I want - smart, cosy, friendly, good location. The high-tech angle may not be for everyone, but certainly is for me. Also, the Bankside location is great when you want to spend a lot of time in Tate,.
26/09/2018
Rated 4.8 out of 5 :
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25/09/2018
Rated 5 out of 5 :
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25/09/2018
Rated 4.4 out of 5 :
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25/09/2018
Rated 2.3 out of 5 :
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25/09/2018
Rated 5 out of 5 :
I was very happy to have chosen the CitizenM hotel for my one night stay in London. The place was hip and modern and the staff was friendly. It was at least a 12 minute walk from the Tube stop. This place is to be.
24/09/2018
Rated 4.6 out of 5 :
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23/09/2018
Rated 5 out of 5 :
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23/09/2018
Rated 4 out of 5 :
Absolutely loved my stay at the Citizen M Bankside. The only reason I did not give the property a 5 is that the rooms are quiet small. The staff was super friendly, and the location was very convenient. We loved the lobby, which a great.
23/09/2018
Rated 4 out of 5 :
Overall our stay was amazing! The staff working here are wonderful! They really did make our stay delightful! Not keen on the bathroom situation, but its a minor uncomfortable situation when you put everything else into perspective. The technology in the room was great as.
22/09/2018
Rated 5 out of 5 :
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22/09/2018
Rated 2 out of 5 :
Check in is great if a little like a ymca. Rooms tiny but they do tell you this. Bathroom situation is indeed as others have said, like a camper van. Kids will love the gadgets, but for those staying to work in London it is.
21/09/2018
Rated 5 out of 5 :
Great hotel choice. Funky and modern throughout. Great check-in facility. Very clean and lovely staff made our stay a wonderful experience. Great choice of coffees, cocktails and drinks at the large bar.
20/09/2018
Rated 4.8 out of 5 :
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20/09/2018
Rated 5 out of 5 :
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19/09/2018
Rated 4 out of 5 :
Stayed in CitizenM Bankside. I know the product: its funky with the best hotel breakfast anywhere (really fresh ingredients). However, the centrally controlled air conditioning makes the rooms uncomfortably warm & stuffy all night - and you cant open a window. A problem in summer.
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