Citizenm London Bankside
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Customer Reviews For The Citizenm London Bankside


Address: 20 Lavington Street, London UK, SE1 0NZ 
This hotel has averaged a score of 4.5 out of 5 by 9082 past guests
>>>Booking.com (average customer rating 4.5 out of 5 from 4746 reviews)
>>>Tripadvisor (ranked 184 of 1134 for Hotels in London and rated 4.5 out of 5 from 4354 reviews)

16/09/2019
Rated 5 out of 5 :
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14/09/2019
Rated 4.4 out of 5 :
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13/09/2019
Rated 3.8 out of 5 :
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11/09/2019
Rated 4.0 out of 5 :
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11/09/2019
Rated 4.8 out of 5 :
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09/09/2019
Rated 4.8 out of 5 :
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09/09/2019
Rated 4.6 out of 5 :
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08/09/2019
Rated 5 out of 5 :
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07/09/2019
Rated 5 out of 5 :
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07/09/2019
Rated 4.8 out of 5 :
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06/09/2019
Rated 4.8 out of 5 :
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05/09/2019
Rated 5 out of 5 :
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05/09/2019
Rated 4.8 out of 5 :
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04/09/2019
Rated 4.4 out of 5 :
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04/09/2019
Rated 4 out of 5 :
Fantastic quality for an afordable price. The rainforest shower was fantastic. I liked having the basin in the room rather than having it in the bathroom.\nA lot of latest technology in that room. Everything can be managed by the moodPad (iPad)
03/09/2019
Rated 4.8 out of 5 :
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03/09/2019
Rated 4 out of 5 :
We stayed here for 2 nights and I would highly recommend it, great staff, great location and a really good ambience. It had a really laid back attitude which made us feel totally comfortable as son as we arrived.
02/09/2019
Rated 4.6 out of 5 :
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02/09/2019
Rated 5 out of 5 :
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01/09/2019
Rated 4.6 out of 5 :
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01/09/2019
Rated 4.0 out of 5 :
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01/09/2019
Rated 5 out of 5 :
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01/09/2019
Rated 4.8 out of 5 :
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31/08/2019
Rated 4.8 out of 5 :
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31/08/2019
Rated 5 out of 5 :
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30/08/2019
Rated 5 out of 5 :
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29/08/2019
Rated 4.2 out of 5 :
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29/08/2019
Rated 4.0 out of 5 :
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29/08/2019
Rated 4.6 out of 5 :
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29/08/2019
Rated 3.8 out of 5 :
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27/08/2019
Rated 3.8 out of 5 :
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27/08/2019
Rated 4.6 out of 5 :
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27/08/2019
Rated 4.2 out of 5 :
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26/08/2019
Rated 4.2 out of 5 :
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26/08/2019
Rated 4.8 out of 5 :
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26/08/2019
Rated 4 out of 5 :
I love this hotel chain, modern, fresh, good use of technology, friendly genuine service. There's always something to catch your eye in the 'living room', good public transport route to London eye. Breakfast let them down, not heated through. A small point though. I would stay here again.
26/08/2019
Rated 4 out of 5 :
Friends had invited us to join them in London and to visit Twickenham for the England v Ireland warm-up.\nThey have stayed here before, but this was our first visit.\nFriendly welcome, even though it\u2019s a self service check in, this was also an easy process.\nThe rooms are all identical, we were on the fourth floor (you can choose a high floor, courtyard view, etc at check in).\nA king size bed, basin, separate shower & toilet wet room, with a hairdryer, and hand wash in the room.\nA large television with many channels (including adult ones! ) there is air conditioning but this is why I\u2019ve only awarded 4 stars as 18 degrees as a minimum is still too warm for us, therefore we didn\u2019t have a good nights sleep.\nWe had breakfast which was a decent selection, with tea and coffee \u2018on tap\u2019.\nCheck out is simple and we also used their luggage store, which was efficient.\nWe would stay again, especially if they sort out the air-con.
26/08/2019
Rated 4 out of 5 :
Hate to use the word \u201Ctypical\u201D, but CitizenM Bankside is everything expect from CitizenM. Interesting, stylish, quirky public areas. Clean, small, well-designed room with super-comfortable King bed. Nice morning buffet, and a terrific staff. Trendy without being pretentious. Access to the lounge at CitizenM Tower of London is a huge perk. Loved the south Bank location close to Burroughs Market and the Tate Modern.
25/08/2019
Rated 4 out of 5 :
It\u2019s like something from Ikea/ Fifth Element/ something futuristic! \nNever seen anything like it. \n\nNow I\u2019m not much of a people person anyway, so checking in on a device was fine.\nAnd I\u2019m definitely not a technology gadget type person either, but I found the iPad in the room very easy to use for mood lightning/ radio/ blinds.\nAs a solo traveller who isn\u2019t fussed on the size of compact rooms (with a king size bed, how can I complain?) I found everything perfectly adequate. \nOnly one downside is that there are no tea/ coffee facilities in the room but that\u2019s okay, there is Black Sheep coffee nearby. \n\nso overall, do not stay if: \n- You want people interaction. \n- You secretly travel with a cat and you want space to swing it around in the room. \n- You want to make tea/ coffee in the room. \n- You don\u2019t know how to use an iPad. \n\nIf you are the opposite of the above, say yes! Stay here! I loved it!
24/08/2019
Rated 4 out of 5 :
We loved staying here. Very flexible, pleasant and responsive staff. The common spaces are great: comfortable, attractive and useful. Breakfast is great, including the full service coffee bar. The beds are amazing. The sound-proofing is perfect. The showers are excellent. The only reason we are giving citizenM four stars not five is that the room is a little tight and especially because there is insufficient storage for clothes. We will definitely stay at a citizenM next time we are in a city where they have a hotel. It\u2019s a fun, fairly-priced, and the service/\u201Cambassadors\u201D is great.
22/08/2019
Rated 4.6 out of 5 :
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22/08/2019
Rated 5 out of 5 :
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21/08/2019
Rated 4.8 out of 5 :
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21/08/2019
Rated 5 out of 5 :
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21/08/2019
Rated 4.0 out of 5 :
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20/08/2019
Rated 4.8 out of 5 :
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20/08/2019
Rated 4.6 out of 5 :
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19/08/2019
Rated 4.8 out of 5 :
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19/08/2019
Rated 4.4 out of 5 :
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19/08/2019
Rated 4.2 out of 5 :
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19/08/2019
Rated 5 out of 5 :
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19/08/2019
Rated 4.6 out of 5 :
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18/08/2019
Rated 3.8 out of 5 :
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18/08/2019
Rated 4.8 out of 5 :
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18/08/2019
Rated 4.4 out of 5 :
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18/08/2019
Rated 5 out of 5 :
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18/08/2019
Rated 5 out of 5 :
I usually stay north of the river but moved south a change. Very different from all the normal ihg or Hilton group type hotels and all the better for it. Close to Southwark tube and lots of good restaurants and pubs close by. I\u2019d stay here again.
17/08/2019
Rated 4.8 out of 5 :
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17/08/2019
Rated 5 out of 5 :
This hotel in London is amazing. Very comfortable rooms and hall, adorable people. Too inovation in the room, too smart. You can do all with an elegant tablet. Switch on/off air, television, lights, alarm. An incredible experience. I would repeat with Citizen group son.
14/08/2019
Rated 5 out of 5 :
Great Experience. \nthe room was comfortable and the staff very friendly and prepared. The services offered were really excellent. The location is enviable, just a few minutes walk from many attractions.
14/08/2019
Rated 5 out of 5 :
After 3+yrs of travelling to London for work staying at whatever was cheapest I eventually gave it up and got a local job in Yorkshire. However my company wanted me to attend a meeting at hq in Southwark and booked me into this Hotel. Great I thought, I was always ok in all the cheapest places a better quality hotel will be a treat. Wrong.\nFirst check-in, they can't be bothered with providing a reception you have to fiddle around with a touch key screen for 10mins trying to guess what the right answers are, so not a good start. My room was 123, but in the lift the Level 1 button says Conference Suites, there are rooms up there but it isn't mentioned just to confuse you.\nThe room is 7 foot wide room filled at one end with a 7 foot square bed, the sink is 1/2 blocking the corridor, the mattress, pillows & quilt come from another era. Just not a good one. \nBecause the mattress can only be accessed from one end it is worn/crushed down into the middle, so no matter which way you lie you are always rolling down hill. The pillows were lumpy and I couldn't beat a comfortable hole into it all night and the quilt is like the cheap ones which first landed in the 1970's where they were just a length of polyprop matting surrounded by a bit of cloth. They won't lie comfortably on you, so it keeps popping up off your shoulder and sits against your ear! \nI never thought I would say this, but the bed/pillows/quilt in a Travelodge are a lot better! \nThere is also no drinks facilities in the room, there is a small fridge with 2 bottles of water in it, but I could find no mention of them being free are chargeable so I left them well alone.\nRoom is controlled by a iPad but idiosyncratically, the television and the choice of free up to date movie are excellent and this was by far the high point of the visit. But it went downhill from there, I made a mistake and set an alarm via the ipad before trying to go to sleep and left the ipad on the bed. 4hrs later it went off. The television comes on and a woman in slightly accented English start to count down from 100, I went to cancel it just to find the ipad had died overnight, I then had to try and get it back into its charger, get it restarted and kill the alarm, it took me over 60secs of almost continuous cursing to achieve this.\nThe room did have an 'a/c' unit controlled from the ipad, but whatever I did on the ipad it didn't seem to change the room conditions by any noticeable degree.\nShower is good with normal sliding head to the side and big overhead outlets.\nCheck out is the reverse of check-in and still as unsatisfactory.\nFor the \u00A3189 my firm paid for a room with no breakfast. There is a lot better available at a much cheaper price.
13/08/2019
Rated 5 out of 5 :
Really enjoyed our one-night stay at CitizenM Bankside. Ideal location for access to the pubs and sights of Bankside, and just across the bridge to the City of London. Very easy check-in process, and very friendly staff. The bed was seriously huge, the room has 'smart room' features for lights, curtains, television etc., and a very large shower with excellent water flow, plus hairdryer - a very comfortable experience with just the level of attention to detail required for comfort and convenience.
13/08/2019
Rated 5 out of 5 :
I loved this hotel. Decor is trendy and modern, staff all exceptionally friendly. Self Check in so easy ( makes you wonder why conventional hotels make it appear such an ordeal)\nRooms are comfortable but not too spacious. As a solo traveller it\u2019s now an issue but it would be tight for two with luggage.\nlocation is 5 minute walk to Tate Modern and 10 to the Shard, my favourite spot for tasty street food is in Borough Market. \nlondon Bike rentals are just outside the door, and it\u2019s a fantastic way to see the city, with some really good safe cycle paths and only \u00A32 for 24 hours.\n.
13/08/2019
Rated 5 out of 5 :
Review for the room where I stayed for 8 days - for my office meeting, location is superb but basic amenities in the room was missing which I didn't like. Few ambassador were good but few weren't.
13/08/2019
Rated 5 out of 5 :
Fantastic stay;looking forward to going again. \n\nThe bar in the lounge has a fantastic atmosphere; however the drinks are a bit overpriced. \nThe room was nice, clean and very stylish. The enormous bed is absolutely amazing. I would definitely go again.
12/08/2019
Rated 5 out of 5 :
Overall was good but the toilet adjacent to the shower and the ventilation system a bit noisy made our experience not as we expected.\nThe staff was helpful anyway and the location is perfect for any travellers.
12/08/2019
Rated 5 out of 5 :
Stayed here for two nights. The location is great, short walk from Borough Market and lots of bars and eateries around.\nThe check in process was excellent, got an email a couple of days before to check in online so it meant that when we arrived all we had to do was scan a code and program our own keys, it took about a minute! \nThe hotel is clean and attractive, the lobby has a great vibe. \nThe room was compact but had everything we needed, the bed was massive and the room is controlled via an ipad. \nMy only criticism is that theres no shelf in the shower for you to place your toiletries on, so they had to go on the floor and I had to keep bending down for shampoo, conditioner etc, but this is only a small issue.\nOverall we loved out stay here and would absolutely return!
10/08/2019
Rated 5 out of 5 :
Trendy hotel with an excellent vibe, check-in via electronic means (quite cool), a 24/7 bar on the ground floor. Rooms are quite small (cramped to an extent), typical London/CitizenM styled but cosy. My room oversaw the garden in the middle of hotel, which was really nice. Excellent experience.
09/08/2019
Rated 5 out of 5 :
many thanks for taking the time to leave your feedback following your stay with us, though sorry to see we were not your cup of tea. \n\nOur design matches the spirit of citizenM, but (just like art), we know every guest will experience it differently. We are proudly non-traditional, but we put the greatest focus on the essentials for the modern traveller: incredible beds and linens, fabulous showers, MoodPad technology, free Wi-Fi, and our beautifully designed living room, decked in quality Vitra furniture, to work, meet and hang out. \n\nWhat truly sets citizenM apart from other hotels and what we are truly proud of is our ambassadors and the connections and service they offer our guests. \n\nSafe travels, \nPatrizia.
08/08/2019
Rated 5 out of 5 :
Returned to citizenM London Bankside on a business trip to the United Kingdom, having stayed here some years ago. Pleased to see nothing had changed - groovy fitout, courteous staff, cool, cosy rooms which are ideal for single travellers or couples, and awesome breakfasts, drinks and snacks. The location is great for south Bank and other attractions and short walk to the Tube. Recommended!
07/08/2019
Rated 5 out of 5 :
While the rooms may be small, they are really high quality. Be careful, you will easily lose an hour playing with the room iPad controlling everything from the blinds, air-conditioning and the colour of your shower. The wake-up alarm is interesting in that you can select the intensity - from just a mild ring (didn\u2019t wake me up as I\u2019m a deep sleeper) to \u201Cvigorous\u201D which turns on all the lights, opens the blinds and plays the alarm off the television speakers. On demand movies are brand new, just off the big screen. Bed is super comfortable and spacious. The underbed storage (in addition to the coat rack) was so useful for clothes/suitcase.\nI was in London during the big July heat-wave and my room on the top floor got a bit hot for me. One of the ambassadors, Kuba, made the effort of checking all of their vacant rooms to see if he could find a cooler one for me. I know because of his efforts I actually slept that night. \nI usually find hotels bars dull and lifeless. Bankside\u2019s bar staff were not just courteous and attentive, but were fun and talkative. Drinks list is extensive and well thought out. Bartender staff know exactly what to recommend \u2013 and really deliver on that. \nVisiting London for four weeks, I can honestly say that the staff at CitizenM truly made it feel like a second home for me. I would like to especially thank Kuba, Daria and Alex for making the experience truly incredible.
06/08/2019
Rated 5 out of 5 :
First impression: fun, quirky and a good location. I really liked the public areas - the art, the courtyard area and the canteen area were all very pleasant, both the decor and atmosphere.\n\nThe check-in machines were quick and easy to use. The in-room tech was excellent, especially the mood lighting, and the bed is phenomenal. There's a slightly limited selection of television channels to watch (didn't bother me as I don't watch television) but I suppose this was made up for rather interestingly by a huge selection of porn! \n\nEverything is controlled by an iPad and this was rather unhelpfully (though understandably) tethered to the wall. A Longer cable would be nice so you can actually use it comfortably. I especially liked the \
02/08/2019
Rated 5 out of 5 :
Lovely modern hotel in the heart of the city. Easy walk to the Thames and restaurants etc. Food was lovely and staff were friendly. Lots of free entertainment. Lots and lots of characters to fill up space as I don't have anything else to write.
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