Citizenm London Bankside
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Customer Reviews For The Citizenm London Bankside


Address: 20 Lavington Street, London UK, SE1 0NZ 
This hotel has averaged a score of 4.6 out of 5 by 8725 past guests
>>>Booking.com (average customer rating 4.6 out of 5 from 4615 reviews)
>>>Tripadvisor (ranked 173 of 1117 for Hotels in London and rated 4.5 out of 5 from 4240 reviews)

11/06/2019
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10/06/2019
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09/06/2019
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07/06/2019
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06/06/2019
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04/06/2019
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04/06/2019
Rated 5 out of 5 :
Had possibly the worst night sleep ever. No air con on one of the hottest days in London (1st June) and they didn\u2019t have a fan to give me and I believe they didn\u2019t do a proper check as they came back within a couple of minutes and said there\u2019s nothing they can do. Quite upset!
03/06/2019
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03/06/2019
Rated 5 out of 5 :
service was good. Facilities at the bar counter and service exceptional. Nice overall good feeling regarding the interior decorating. Breakfast great! room however very tight for two persons and air conditioning not up to standard especially being summer time.
03/06/2019
Rated 5 out of 5 :
Location in Bankside was terrific but the style of CitizenM is just not for me, so I hope this comes across as balanced. \n\nThe self-service check out was done by a member of the team called Terri. Which was great because I was hot & knackered. \n\nThe first room we had was an accessible room (for disabled guests). They appeared to have done an ok job with the space given how small designed regular rooms are, but I\u2019m not a wheelchair user. It was not\u2019t the cleanest room, with dust on the fixtures like the rails and lampshade. The basics were clean though. \n\nThe air conditioning was not\u2019t working when we got to the room. We went out and it still was not\u2019t sorted when we came back so Terri moved us to another room on the same floor. Unfortunately it had the same problem with the ac so he brought us a fan. Terri was great and thankfully it seemed to work better the next day, although you couldn\u2019t change the speed of the fan. We would have checked out if it hadn\u2019t worked as it was uncomfortably warm in the small space. \n\nThe standard room was small, with the iPad control and mood lighting. The big drawer under the bed was good for storing bags. The bed does go from wall to wall so one of you will be climbing over the other :-)\nElectronic blackout blind was a bonus and although I was on the main road, it was not\u2019t too noisy. Complimentary water and empty fridge was appreciated, although there was a lot of heat coming from the fridge! The iPad thing is ok but a bit too gimmicky for me. Good range of free movies and great to see usb outlets! There\u2019s an ironing room on each floor too (no space for this in your room). \n\nHad a drink in the bar, nice staff and busy space. \n\nIt was an ok stay, but just too small and basic for me. Especially at the rate you pay, even in London.
02/06/2019
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31/05/2019
Rated 5 out of 5 :
Nice staff who smile and are very friendly but not large enough room for 2 people. Bed pushed into the far end under the window does not allow for a night table or reading light on one side and you have to crawl over someone to get out of bed. No real bathroom and 2 people cannot do anything at the sink together - the door from the shower hits someone standing at the sink. Mirror lighting is poor and air conditioning never seemed to cool properly. Towels were great and tech stuff was easy to use even for non tech folks. Really a disappointment for us since we had high expectations given the brand and other reviews.
31/05/2019
Rated 5 out of 5 :
We picked Citizen M for a short weekend away. It was very reasonably priced and the decor looked amazing. We were not disappointed. We knew the room would be small but couldn't believe how amazing appointed it was. Nothing was lacking. The ground floor has a great seating area and you would not feel uncomfortable moving from your room to there and curling up with a good book. The staff were really attentive and this was without a doubt one of the most interesting hotels I've stayed in. \nOnly downside. Apparently they don't have family rooms so unfortunately until the children are a little older we'll have to keep this little gem to ourselves.
30/05/2019
Rated 5 out of 5 :
Dust on my pillow. Poor choice of food in the evening. Check in was unhelpful and drawn out, I was left to check in at a terminal without proper assistance which felt like a budget accommodation experience. Otherwise good. Good breakfast.
29/05/2019
Rated 5 out of 5 :
Hi '_judy_beattie7', \n\nThank you so much for taking the time to tell us about your stay! Your feedback is much appreciated as we look to improve our product and service continuously. \n\nI will personally pass your feedback about the accessible room to our designer team! We are happy to hear that in overall you enjoyed our concept and the experience around it and the company of our ambassadors, they truly are the heart and soul of citizenM. \n\nSafe travels, \ncitizenPatrizia.
29/05/2019
Rated 5 out of 5 :
Nice hotel in a good location south of the Thames. The hotel has good public areas that are nice just to chill in. Service is very friendly and quick. Rooms are practical and comfortable. The media system is very good.
29/05/2019
Rated 5 out of 5 :
This hotel is perfectly located in the centre of London, whether your trip is for business or pleasure. We checked ourselves in which was really easy to do and was without a doubt the quickest hotel check in I\u2019ve ever experienced. It is a modern and trendy hotel but still manages to maintain a comfortable laid back atmosphere. The room was bright, clean with a giant bed and great pillows (I usually find hotel pillows rubbish - not these ones) fabulous power shower, big, fluffy towels. Rooms are controlled by a tablet which is really user friendly and there are lots of little personal touches dotted around the room. We liked this hotel so much that we\u2019re planning to stay in their European counterparts this summer when we go on holiday.
28/05/2019
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27/05/2019
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26/05/2019
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25/05/2019
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24/05/2019
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23/05/2019
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22/05/2019
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21/05/2019
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20/05/2019
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19/05/2019
Rated 5 out of 5 :
Friendly staff, very cool interior design, vibrant atmosphere around the bar area - especially at night! \n\nThe area is very close to central London And offers great bars and restaurants with a cool hipster feel to it so if you\u2019re into that this is a cool area to stay in! \n\nVery nice and clean room as well but Only major drawback of the hotel itself is the size of the room. Just a tad too small for my liking. \n\n.
16/05/2019
Rated 5 out of 5 :
If someone has not stayed at a CitizenM, they really need to check it out. Its a truly unique experience bringing the best of comfort and value to their guests. The rooms are small, but they are extremely comfortable and complete with all the basics that a guest would need.\n\nThis is not a place to stay with family, or on a holiday. But its a great stop over spot for the businessman/woman who is looking for a place to crash for the night after a Long day of work. The public areas are extremely well designed and the staff is extremely friendly (and young).
13/05/2019
Rated 5 out of 5 :
Hello 'Cusipata', \n\nThank you for your honest feedback and for taking the time to share it with us.\nI'm glad to hear that you've enjoyed the company our ambassadors, they truly are the soul of citizenM.\n\nOur rooms are small, yes. We do not hide away from this fact. Everything in our room has been ingeniously designed and filled with everything you want and need for a great night's sleep; xl king-sized bed, luxurious linens and fluffy pillows like clouds for your head, jet-lag busting rain shower or a wall-mounted led television so you can stay up all night watching free on-demand movies. It's fantastic that you recognised our beautifully designed living room, decked in quality Vitra furniture. It is an extension of the bedroom for our guests to work or play (or both). \nOne tip for you: when you orientate yourself you could put the pillows toward the window, so you don't have to jump over one another! \n\nThank you for giving citizenM a try.\n\nSafe travels, \ncitizenPatrizia\n.
12/05/2019
Rated 5 out of 5 :
Early check in made our first day so much better. Service was kind and considerate. Rooms had all we needed and in great standard, especially the huge comfortable bed. Smart-room features were also great. Summing it all up, highly recommended.
11/05/2019
Rated 5 out of 5 :
Hello laticiamarie, \n\nThank you so much for taking the time to tell us about your stay! Your feedback is much appreciated as we look to improve our product and service continuously.\n\nThe citizenM dream started over ten years ago in Amsterdam with an idea to create a new type of hotel for the travelling citizens of the world. We did this by challenging the traditional hotel industry and designed a room that has all the necessary luxuries, such as a comfortable Xxl bed, rain shower, smart design and technology. The living room then acts as an extension of the bedroom where our guests can relax, work or play. At the heart of everything we do is a good night's sleep. \n\nI apologise for the lapse in housekeeping standards with regard to the bathroom. We set ourselves high standards here at citizenM and this is an oversight on our part which we are extremely disappointed about. I have shared your comments with the team and we shall be making a conscious effort to ensure this does not happen again.\nIf you ever experience any issues in the room, we have a dedicated team ready to take action as son as they are reported, while you are still our guest. We want you to have a great time and enjoy the room to the fullest. We encourage our guests to talk to us immediately, instead of at check-out or later. \n\nIf you plan to visit us again in the future, please ping me an email on londonbanksidemanager@citizenm.com and I will personally look after your experience with us.\n\nSafe travels and all the best, \ncitizenPatrizia.
11/05/2019
Rated 5 out of 5 :
This was not my first time around. But over the years this hotel and its staff are providing a consistent high quality service. From the welcoming to the farewell. I can recommend this hotel as well for a short city break. Its location is perfect for that, near by underground and other means of public transport.
11/05/2019
Rated 5 out of 5 :
I found the staff extremely pleasant and went out of there way to assist Me, the room was comfortable and well laid out. The television and Wi-Fi were good.\nDisappointments:\nBreakfast could have been a bit warmer:\nShower gel ran out during the shower.
11/05/2019
Rated 5 out of 5 :
Spent 2 wonderful nights here. Excellent location, close to many of the best London landmarks. Really friendly staff, lovely clean modern room and a kingsize bed.\nHighly recommend. Will stay again for sure.
10/05/2019
Rated 5 out of 5 :
Hello 69MikeH, \n\nThank you so much for taking the time to tell us about your stay! Your feedback is much appreciated as we look to improve our product and service continuously.\n\nsorry to hear you found the room size to be too small. We have re-designed the hotel with today's modern traveller in mind, and that meant taking away the usual hotel cliches and making the rest as great as can be. That's why our beds are huge and comfortable, the movies and Wi-Fi free, and the showers truly jetlag busting. We added a large storage drawer under each bed and we kept clutter in the rooms to a minimum. And as always, our living rooms (not your ordinary lobbies! ) and everything in them (books, art, television) are all yours to enjoy every time you visit us. \n\nWe are sorry to hear you did not have the most comfortable stay. We understand the importance of providing a great night's sleep with an A/C system which is both robust and reliable. Clearly, we failed on meeting this expectation for which I apologize for. \n\nIf you have plans to visit, you can reach me at LondonBanksideManager@citizenM.com and we will ensure you receive our warmest welcome and an even better rate.\n\nSafe travels, \ncitizenPatrizia.
08/05/2019
Rated 5 out of 5 :
Hotel lives up to the high expectation set by the cool branding and styling. Staff are exceptional - friendly and alert to customers' needs without being over familiar. Larger than expected room with enormous comfortable bed. Great value and highly recommended.
05/05/2019
Rated 5 out of 5 :
Great location with a 5 minute walk to the Tate and 10 minutes walk to Borough Market and the Shard\n\nThe hotel is modern and has great public spaces. Room is basic but functional \n\nGreat base for a short stay in London.
03/05/2019
Rated 5 out of 5 :
Pod living with style and panache with comfort, cleanliness, artistic, with a strong wrapping of service excellence from arrival through to departure. Great location, creative design, consistent delivery.
03/05/2019
Rated 5 out of 5 :
Really enjoyed staying at this CitizenM in London. Staff are super friendly and courteous and nothing is too much effort. \n\nRooms clean and average size for similar in central London.\n\nCool bar area to enjoy a nightcap.
02/05/2019
Rated 5 out of 5 :
This was our 3rd stay in a Citizen M hotel (previously stayed in Glasgow and Tower of London hotels), and, like our previous visits, we were delighted with our stay.\nStaff are extremely friendly, polite, professional and courteous. Rooms are well proportioned (small, but perfectly workable), the bed is very comfortable and the rainfall shower is a nice touch. \nThe hotel itself is modern, clean and stylish. The bar area is also really cool - if we'd been staying Longer, we definitely would have made more use of it. \nThis particular hotel is in a really good location - less than 10 minutes walk to London Bridge station / Borough Market area, 10 minutes down to the Thames and about 30 minutes walk to Charing Cross.\nWe are big fans - and will definitely be back.
02/05/2019
Rated 5 out of 5 :
Stayed here on business and was glad I did. The location was ideal for us as we were visiting Guy's Hospital. Smart, comfortable, clean and quiet rooms, amazingly peaceful, in fact, for central London. Great breakfast, good bar, friendly staff, simple check-in/out. Will stay again.
01/05/2019
Rated 5 out of 5 :
Staff are super friendly and nice. They were helpful at all times. Room was definitely a win. Super clean, comfortable and very modern! Love the concept. Me and wife will definitely be coming back here again for another date.
30/04/2019
Rated 5 out of 5 :
comfortable beds, great black out blinds in the room, not being able to make a decent cup of tea was an issue as we were there for 3 nights and a nice cup of tea (free of charge) after running a marathon is all we wanted.
30/04/2019
Rated 5 out of 5 :
Family with 2 teenagers. Perfect location, you can go by foot to Tower Bridge, London Eye, Tate Modern, St. Paul's. Lots of nice Restaurants, Pubs, bars in the neighbourhood. Super stay, I higly recommend.
30/04/2019
Rated 5 out of 5 :
Our trip to London was a busy one as we travelled down to attend a hen party and other pre wedding fun events. I am anxious in new places but the check in/check out was easy and the desk staff so helpful and friendly. The atmosphere is relaxed and efficient and the tech in the room works brilliantly. Due to the size of the hugest bed I\u2019ve ever slept in the rooms are much bigger in real life than they look on the photos.
30/04/2019
Rated 5 out of 5 :
I actually really like the decor and feel of Citizen M\u2019s and this is definitely in line with the others I\u2019ve stayed in. \nCheck in easy and friendly. \nRooms are good. Beds are so comfortable - you could do with an extra pillow so if you\u2019re used to more than one I\u2019d suggest you ask at reception when you check in. \nlighting and entertainment system\nIn room all good. \n\nBreakfast is a good spread, you might need to ask for some more to be cooked which was fine with me as I prefer it fresh but I wouldn\u2019t say you\u2019d be able dash in and dash out for breakfast if you\u2019re in a rush. The person on breakfast was not\u2019t actually that friendly which did let that part down a little. \n\nI would definitely stay again.
10/04/2019
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09/04/2019
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07/04/2019
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04/04/2019
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03/04/2019
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02/04/2019
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31/03/2019
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30/03/2019
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29/03/2019
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17/02/2019
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16/02/2019
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15/02/2019
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14/02/2019
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13/02/2019
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11/02/2019
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30/01/2019
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28/01/2019
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31/12/2018
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30/12/2018
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23/12/2018
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