Colonnade Little Venice Town House
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Customer Reviews For The Colonnade Town House Hotel


Address: Little Venice, 2 Warrington Crescent, London, England, UK, W9 1ER
This hotel has averaged a score of 3.7 out of 5 by 2618 past guests
>>>Booking.com (average customer rating 3.4 out of 5 from 967 reviews)
>>>Tripadvisor (ranked 809 of 1134 for Hotels in London and rated 4 out of 5 from 1673 reviews)

16/09/2019
Rated 4.0 out of 5 :
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13/09/2019
Rated 4.0 out of 5 :
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12/09/2019
Rated 3.8 out of 5 :
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11/09/2019
Rated 3.1 out of 5 :
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09/09/2019
Rated 3.6 out of 5 :
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09/09/2019
Rated 2.7 out of 5 :
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08/09/2019
Rated 3.1 out of 5 :
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06/09/2019
Rated 4.0 out of 5 :
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05/09/2019
Rated 2.9 out of 5 :
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04/09/2019
Rated 3.8 out of 5 :
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04/09/2019
Rated 3.6 out of 5 :
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03/09/2019
Rated 3.1 out of 5 :
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02/09/2019
Rated 3.1 out of 5 :
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01/09/2019
Rated 3.8 out of 5 :
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31/08/2019
Rated 3.1 out of 5 :
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29/08/2019
Rated 3.6 out of 5 :
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28/08/2019
Rated 4.0 out of 5 :
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27/08/2019
Rated 3.8 out of 5 :
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26/08/2019
Rated 2.9 out of 5 :
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26/08/2019
Rated 3.6 out of 5 :
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25/08/2019
Rated 3.8 out of 5 :
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22/08/2019
Rated 4.0 out of 5 :
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19/08/2019
Rated 3.6 out of 5 :
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16/08/2019
Rated 3.4 out of 5 :
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15/08/2019
Rated 3.4 out of 5 :
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12/08/2019
Rated 3.8 out of 5 :
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12/08/2019
Rated 3.4 out of 5 :
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12/08/2019
Rated 3.6 out of 5 :
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11/08/2019
Rated 2.9 out of 5 :
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11/08/2019
Rated 3.8 out of 5 :
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09/08/2019
Rated 2.7 out of 5 :
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06/08/2019
Rated 5 out of 5 :
Thank for taking the time to write this lovely review and I was delighted to read your comments.\nThe Colonnade has been a hotel since 1935 and prior to that was a birthing hospital where Alan Turing was born\nsome rooms do have balconies and in the Summer these are very popular\nAs you discovered the hotel is in a great location\nI hope we will be able to welcome you back in the near future.
06/08/2019
Rated 5 out of 5 :
Thank for taking the time to write this lovely review.\nI have spoken with the restaurant manager and he is changing the breakfast set up.\nI hope we will be able to welcome you back in the near future.
04/08/2019
Rated 3.6 out of 5 :
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04/08/2019
Rated 2.9 out of 5 :
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03/08/2019
Rated 5 out of 5 :
Thank you for taking the time to write a review and I am sorry you were not happy with your stay\nI am sorry that you were not happy with your initial room and I am glad that we were able to move you to another one\nWe have recently changed the housekeeping team to and yes the maids are employed by the hotel.\nThank you for your kind comment about the staff.\nI hope we will have an opportunity to welcome you back to show you we can do better.
31/07/2019
Rated 5 out of 5 :
We booked the hotel back in January because of its location to Lord\u2019s Cricket Ground and in that respect it was great.\n\nBut that\u2019s where the positives end. The first room was filthy and extremely small - you could only just move around the bed. The room we were moved to was marginally cleaner and was more comfortable. But the rooms and hotel are in desperate need of refurbishment and a deep clean as a minimum. \n\nBreakfast was poor - the continental offering consisted of cereals, fruit and processed ham and cheese. The hot offering was equally poor quality and the choice was limited and the coffee and juices were disgusting. \n\nBut the one member of staff on the breakfast service did try to help- but with so many requests and complaints she really did her best. \n\nNot sure where the 4 star rating comes from and don\u2019t even expect 3 star standards as you\u2019ll be disappointed.
30/07/2019
Rated 3.6 out of 5 :
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30/07/2019
Rated 5 out of 5 :
This hotel is a 3 stars max, the exterior is super nice, the interior is shocking! Rooms are dirty toilets are very very old, soap and shampoo horrible towels torn bed sheets torn carpet smells horrible in all the hotel small bugs in the room no attention to detail whatsoever!!! It was very very disappointing!!! You call reception asking for something takes them an hour to get back to you, only good thing about it was it was close to my friends house but I will definitely not be staying there again! I suggest they renovate and clean the rooms...
27/07/2019
Rated 4.0 out of 5 :
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27/07/2019
Rated 5 out of 5 :
Where to start! No kettle in room, air-conditioning unit that dripped water on the floor from a height, radiator in shower room blasting out and unable to turn off, window wouldn't open, plug in sink didn't fit so water drained out, television not working, very average breakfast. Shame as from outside and on photos it looks nice and is in a good location. Bed and sheets were fine and guy on duty called Praveen tried to be helpful. He brought a kettle eventually but the automatic cut off didn't work. All this when London was at 38 degrees. I would not recommend this hotel to anyone.
25/07/2019
Rated 3.1 out of 5 :
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25/07/2019
Rated 5 out of 5 :
Without doubt the worst hotel I have ever stayed in. Filthy dirty, run down, arrogant staff. I cant even describe how bad it is jn the detail, just a compelte and utter dump hotel in a lovely location.
24/07/2019
Rated 3.6 out of 5 :
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24/07/2019
Rated 5 out of 5 :
We booked our rooms at this hotel, based on our experience five years ago. At that time, the hotel was under different management, and we absolutely loved the hotel and had a great stay there. Without looking at the reviews, I mean the latest reviews, we blindly booked this hotel again five years later. We did this back in December. Upon reading the most recent reviews, we decided to rethink our reservation before we arrived in London. Unfortunately, Expedia and the hotel would not let us cancel. so we went into our stay with very low expectations, and set the bar very low.\n\nso having said all of that, we were not disappointed completely with our stay, however there are some issues that are serious, That need to be addressed. This hotel would definitely benefit from a management consultant to help him fix the problems they are currently experiencing.\n\nFirst off some of the reviews here are kind of rude and spiteful and I don\u2019t think deservednin some cases. The Hotel staff was pleasant to us for our entire stay. They were kind and considerate and tried to fix all of our issues. The problem is there are some things that are in neglect in this old hotel. Keep that in mind people, it\u2019s an old hotel. some of the furniture in the rooms is a bit threadbare, our door lock did not operate correctly, the TV did not work, one of the light fixtures did not work and was kind of falling apart, they did not clean her room until 330 in the afternoon, There was not enough body wash, in the shower in my opinion was very mediocre Definitely they have some issues that could be resolved with a good manager.\n\nBreakfast was very good above average but not excellent. The rooms were clean but not super clean. The furniture in the lobby needs to be updated as the cushions are hard and lumpy. Wi-Fi was good. I wish I could say the same for my friends room because it was not in very good condition when we got there. They had to be moved to a new room due to the multitude number of problems with the room assigned to them. Let\u2019s just say it was not habitable.\n\nlet me talk about the positive things at this hotel. It\u2019s a beautiful old building, with lovely touches. It\u2019s in a great neighbourhood in London and so close to the Warwick tube station. There are several great restaurants and pubs nearby. It\u2019s not a four-star as indicated in this advertisement, but abthree star in my opinion, On a good day.\n\nIt\u2019s kind of disappointing that we paid $250 a night for a room back in December through Expedia, and now they\u2019re offering the same room for $150. Probably a result of all of these bad reviews on several websites.\n\nso for the $64,000 question, would I stay here again? The answer is maybe. The staff seems willing to correct any problems, but some problems are not correctable unless they make a major effort in fixing them. I\u2019m not sure this establishment is dedicated to improving this hotel in a big way. Don\u2019t be fooled, it is not a four star by any measure. If you get a good deal on a room here, take it, and then speak to the management about fixing problems. They seem to be amenable to that. It did not seem very crowded to us, and I think that\u2019s because of all the bad reviews on multiple websites.\n\nI do wish this hotel the best of luck because it is a great old hotel in an amazing location. I hope they get their act together son!
23/07/2019
Rated 5 out of 5 :
My teenage daughter and I were subjected to a horrific experience at the Colonnade in London. It is listed as a 4 star hotel but has some very negative reviews online, indicating otherwise. I still wanted to give them the benefit of the doubt. My mistake.\n\nFirst of all, the hotel condition is as bad as the reviews say. But then the rest of the story unfolds...\n\nOn June 29, 2019, my daughter and I came back to our hotel after exploring London, ready to relax and clean up before a fun-filled evening. We came to our closed and locked hotel room, with a \
21/07/2019
Rated 5 out of 5 :
We arrived at the hotel to stay the night having booked the venue for a family wedding reception the following day, having viewed the hotel a few weeks previously we were under the impression that the rooms were lovely, having been shown a room upon our previous visit when we booked. We had family visiting from all over the world, and had booked various rooms throughout the hotel including the \u201C3 bed apartment suite\u201D for the brides close family to stay in. In hindsight it appears the rooms we were shown must have been \u201Cshow\u201D rooms, as the ones we were presented to were nothing of the sort. The apartment was a disaster, the room had no furniture in the \u201Cliving area\u201D and the facilities mentioned on the website were beyond disappointing. After trying to shower with freezing cold water and being told \u201Cto try resetting the boiler\u201D by reception staff, we were forced to move rooms at 1am the night before the wedding, where we were then placed in various rooms located in the basement, on the stairwell and on the 5th floor up a myriad of stairs (which we then had to climb with all our luggage as the dated lift was conveniently broken).\n\nAfter the wedding all guests were invited back to the hotel for drinks, upon arrival there were no staff present. Having been promised by the staff when booking the venue that the terrace would have been \u201Cjet washed and weeded\u201D the guests were forced to sit in a rather messy outdoor space. \u201CCanap\u00E9s\u201D were presented as small pieces of toast with old hummus (presumably from the takeaway restaurant run from the downstairs kitchen) which we had paid far over the odds for. \n\nDespite the terrible service and awful food, at least the bathrooms were filthy and the mattress had a huge hole in it!\n\nThanks Colonnade, can\u2019t wait to come back.
20/07/2019
Rated 4.0 out of 5 :
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19/07/2019
Rated 3.1 out of 5 :
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19/07/2019
Rated 5 out of 5 :
The building and the location just close to the tube stop of little Venice are nice. The breakfast was also. All the rest is poor: standard rooms have nothing to do with what's shown on their website. Mine was below Street level, spotted with moisture and not provided with a coffee facility (despite coffee and tea bags were available on the desk).\nBut what's worse is that the corridor from underground rooms to the stairs to the lobby has been obstructed by linen bags for two hours (see picture). When I left at 9 am I could hardly walk through!\nI am not used to give bad reviews but this time could not really stand!
17/07/2019
Rated 5 out of 5 :
An Absolutely Disgrace\nNo idea how this hotel has 4 stars\nBooked this hotel for 2 night Based on hotel description which is totally FAlSE advertising - how does Trip Advisor allow description?\nService was appalling \nWorst breakfast ever\nWorst evening meal ever\nRoom : curtains filthy and hanging off window \nBed base full of stains \nlOCATION was in beautiful setting and easy access to London.
17/07/2019
Rated 5 out of 5 :
Unfortunately this was an AWFUL hotel. \nNot even close to being \u201Cfit for purpose\u201D!!\nFirst room we were in : Broken fridge with things growing in it. Electric socket literally only half of it there. Toilet moved so it was dangerous to use! Tripped on the carpet getting into the room as it was not laid properly.\nGenerally a dump that needs more than a lick of paint to make it habitable !\nThey said they would \u201Cclose\u201D the room given the state and general dangerous nature of it \u2013 but clearly they put someone in it as we saw the room being cleaned to following day. Really ?\nEventually it was the 4th room we ended up in, reluctantly ( one room they wouldn\u2019t even show us as apparently the cleaner thought it was bad\u2026 ). \nApparently is was deluxe \u2026\u2026not sure where they got their definition from \u2013 missing light bulbs, cracks everywhere, flickering lights, carrier bag blocking hole in the wall\u2026\nThe only reason we did not change hotel was that we were told by the manager that he couldn\u2019t authorise a refund and the owners might take months to possibly give you your money back.\nWe were only staying one night, thank fully. Had it been Longer we would have pushed for the\u2026 refund and changed hotel\nFirst room also had a safe that just sat on the wardrobe and could be easily picked up !! REAllY useful NOT !
15/07/2019
Rated 5 out of 5 :
Stayed here for 2 nights as we were going to Hyde Park to a couple of concerts. Location is superb. Lovely quiet area but plenty wee bars & restaurants within walking distance & a 24hour Tesco 10 minutes walk away. There\u2019s the canal a ten min walk away where you can get a canal boat taxi to Camden market or the zoo. \u00A312 adults and \u00A39 kids one way and takes about 45mins but is an enjoyable trip. We took the boat there and worked out cheaper getting taxi back to hotel. The hotel itself looks quite nice from the outside and in the front foyer. The rooms were a bit shabby but bed was very comfortable. We had B&B and breakfast was adequate, could of been better but was OK. We also had a 2 course meal included which is Persian food. The starters were lovely and main was either chicken or lamb served with rice and salad. No sauce so was very dry. Very expensive for drinks in hotel like \u00A39.50 for a very small glass of Prosecco & \u00A32.95 for a can of soft drink like coke or fanta. Staff were pleasant enough though. I would of rated this hotel\nMore if it had been cheaper to stay there as I definitely don\u2019t think it was worth \u00A3170 a night. But overall was still a lovely break away and nice enough hotel.
14/07/2019
Rated 5 out of 5 :
Booked the room through Booking.com for one night, and as we arrived there we informed the front desk that we will extend for one night. They said alright, as they did have availability. Went to a conference early next morning and arrived in the evening, only to be told that I have been checked out and they removed my luggage. If I wanted to book another night, the price was different than for the first night, how is that even possible? The \u201Cnight manager\u201D said that the other colleague is a trainee and did not inform him of my extension request.\n\nMy room was in the basement, there was staff talking loudly in front of my room in the middle of the night, and the passage was obstructed by laundry bags, I could barely pass through. - see pictures\n\nNext morning, went for breakfast and literally all the tables were dirty, with plates from other guests, that nobody cleaned out. The chef came out before I left to take some of the dirty plates to the kitchen. \n\nThe hotel could be nice but the staff is unbelievably unprofessional. \n\n.
14/07/2019
Rated 5 out of 5 :
I have stayed a few times at your hotel and have always been happy but I stayed for two nights this weekend (29th/30th June) and was far from happy.\nI did not complain because it was only for two nights but it was nearly \u00A3400 and I don't think I got my money's worth.I stayed in room 38.\nIt's supposed to be a four star hotel and I was cooped up with the pigeons at the top of the hotel in a tiny room with a tiny shower with no tray,no kettle,no wardrobe and what I thought was not cleaned properly (I found a sock and toothbrush under the bed) and had no breakfast the first morning which meant I had to find somewhere else to eat at my expense.\nI would continue but I am too depressed to carry on wasting my life writing negative words that will just be ignored.
13/07/2019
Rated 3.6 out of 5 :
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13/07/2019
Rated 5 out of 5 :
On arrival the receptionist was very cold and really couldn't be bothered telling us where we needed to go for the afternoon tea which we had booked. Eventually we found the lounge/bar area and finally found a member of staff to book in with. The chairs and floor were covered in crumbs and there was and area of slithers of broken glass. Two of our party of three requested coffee instead of tea and we were informed there would be an extra charge for this. I have had afternoon teas in 5* hotels and local cafes and never had this extra charge before. The afternoon tea arrived and the sandwich fingers were made up of shop brought sliced bread which had the crust partly removed in areas. I have never had hummus in a sandwich before and it felt as if they were made up from anything they could find in the fridge. The cakes were obviously mini cakes brought from a shop and scones only came with cream and no jam. We had to ask for the Prosecco which was included in the deal and this was questioned and the paperwork for the deal was scrutinised in depth by the manager. One of the party after biting into a mini chocolate eclair found a black hair in her mouth. We called the manager over and showed him the said hair pointing out we were all blondes so it didn't belong to us. He was not really interested, saying they didn't make the cakes, then picked up the said hair and threw in on the floor to join the crumbs. He was not going to offer any compensation for the hair so I told him we would not be paying for the coffees due to this. He did agree eventually. Before leaving we used the toilets which had a terrible smell. The hotel must have been aware of this since there was an AirWick air freshener on the sink for anyone to spray. It would have been nice if a notice of apology was on display. I am glad we didn't pay the full price for the afternoon tea since it certainly did not warrant the deal price, we will not be going back and definitely would not recommend.
11/07/2019
Rated 3.1 out of 5 :
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11/07/2019
Rated 5 out of 5 :
. How this is 4 star baffles me.. We stayed end off June for 2 nights. On arrival there were no towels, complained and was told it was due to an issue with the laundry company and towels would be provided as son as possible. None came that night. Went down for breakfast only to be told breakfast was canceled due to a major gas leak in the kitchen. I had to ask for cereals to be brought to our room and then was asked return the tray to reception when finished. As for the room, any more than 2 nights would be too much... Although the bed was clean the room and bathroom were dirty and very tired. I've stayed in better workman's B&B's than this hotel, In fact I would say it's the worst place I've ever stayed in.
11/07/2019
Rated 5 out of 5 :
Badly equipped junior staff, tired rooms (and not as advertised), no food then off eggs served (reported to FSA). No soap in the bathrooms.\n\nThis clearly was once a beautiful building and the communal areas are still pleasant. The room was not as advertised, despite having paid more (not refunded) for a separate shower we got a shower over the bath (which was not\u2019t very welcoming for bathing either). When we arrived the booking system was down with people being turned away and the receptionist was obviously ill equipped to deal with another complaint customer. There appeared to be no night manager attempting to solve either problem. Out room was not as described/booked - we wanted a separate shower and the manager seems to think that we should have been grateful for a bath as it was (more expensive). The bath was less than inviting. There was no soap provision in the bathroom and bins had no liners (other than previous guests chewing gum). \n\nThere was no cooked breakfast/coffee/tables set when we went down and one poor waiter attempting to service everyone at a poor buffet breakfast. When cooked food did arrive, my husband egg was bad. \n\nSpeaking to other guests we didn\u2019t have the worst of times, but the manager was very dismissive of our complaints and a free afternoon tea was offered as compensation (he could be pretty sure we wouldn\u2019t risk eating there again!).\n\nThis is the first time in 40yrs of travelling I have ever written a bad review.
Milesfaster.co.uk customer reviews ↓
Rated 5 out of 5 :
Liked: People at the front desk are pretty friendly and kind. I am completely satisfied by the equipment of this hotel. The building itself is very beautiful and clean. Besides we had a very calm environment. We got a supplemental bottle of mineral water for free each evening and a journal, magazines..etc at the room. It was nice of them. I would like to come back one day. Rating out of 10:Date stayed:review:
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