Comfort Hotel Luton
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Customer Reviews For The Comfort Hotel Luton


Address: 1 Mill Street, Luton, Bedfordshire, LU1 2NA, UK
This hotel has averaged a score of 2.5 out of 5 by 339 past guests
>>>Tripadvisor (ranked 24 of 28 for Hotels in Luton and rated 2.5 out of 5 from 338 reviews)

20/10/2018
Rated 2 out of 5 :
We were looking for somewhere cheap, close to Luton Airport, with parking for an early morning flight. so in that respect the Comfort Hotel ticked all the boxes. However, it's situated on a busy traffic island, under a railway! For the amount of sleep we...
07/10/2018
Rated 4 out of 5 :
I have only stayed at this hotel twice and both times it was a good experience it is very well situated in a central position just a few minutes walk from the town centre and all the shops restaurants and cinema, it is disabled friendly...
22/09/2018
Rated 5 out of 5 :
Very large clean room. Big bathroom with a lovely shower. Free Wi-Fi, free parking and a TV, what more do you want? Very cheap to stay here and ideal location for the train station. Saw lots of bad reviews about this hotel, all a load...
18/12/2017
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
17/12/2017
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/12/2017
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/12/2017
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/12/2017
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
18/09/2018
Rated 1 out of 5 :
I stayed at this hotel, the lady Jess on the desk was extremely rude when phoning reception and talking to her face to face. I was wrongfly accused of smoking in the bedroom even though I do not smoke by this lady when the friendly...
04/09/2018
Rated 1 out of 5 :
I have stayed here 2 times in June and July and was coming back to stay but no chance!!!! The first time I came I asked for an early check in but the male member was so abrupt he couldn't do it so I sat...
29/08/2018
Rated 3 out of 5 :
I stayed for a brief period in December last year. Everything was basic. The breakfast, room etc. The plus side was that it is close to the Luton Mall. The front staff were nice and helpful though. I will definitely stay here again. (This was my...
06/08/2018
Rated 2 out of 5 :
We stayed 2nights very basic hotel big downside was it backed onto main train line so was very noisy hotel could do with a makeover as they say you get what you pay for,staff were very nice and polite would I stay here again...No.
27/07/2018
Rated 1 out of 5 :
We got given a room with now a/c or ventilation. The temperature was over 35 degrees in the room and reception were useless! didn't even have a fan to offer and were extremely rude. Exact words wereif you don't like it then you can go,...
21/07/2018
Rated 3 out of 5 :
As with many of the other reviewers of this hotel, we also stayed the night here because we had an early flight out of Luton. This hotel is really close to the bus station and a bus that will take you right to LTN, so...
15/07/2018
Rated 4 out of 5 :
The hotel is great for all transport links, also close to all amenities.the room was clean and spacious with a great shower,a amazing value for the money,the Staff were really friendly, will definitely be staying again.
08/07/2018
Rated 1 out of 5 :
What a rubbish hotel. No lift, no guest allowed in the room. Receptionist is very arrogant and unhelpful. Avoid at all costs. Much better 3 star options available in the area. I stayed for 3 nights and was less than impressed.
29/06/2018
Rated 1 out of 5 :
Avoid at all costs.. No water at all in the hotel due to a burst pipe.. Receptionist was sympathetic and agreed the hotel is a dump.. No resolution no alternative solutions.. I had to freshen up in a nearby shopping centre.. No one cared...
27/06/2018
Rated 1 out of 5 :
No air condition in hotel and rooms. Watch out if you come in summer as you will sweat all your stay. Rooms are tiny - 3x3 square meter. There are better places around for half the price. No elevator. some will have to...
24/06/2018
Rated 1 out of 5 :
We stayed at the hotel as we had an early flight to catch from Luton. Before checking into the hotel, I called the hotel THREE times to find out regarding storage. All three times, the person who claimed to be the manager said “YES” to...
23/06/2018
Rated 3 out of 5 :
The hotel is well placed on the edge of the town centre with easy access to bars etc. Front desk welcome was good and free parking if you are there in time. We stayed before an early flight from Luton but in the morning there...
23/06/2018
Rated 1 out of 5 :
Arrived at 5pm after being delayed due to an accident on m25 in very hot weather. Lovely room then it all goes downhill I was looking forward to a cold drink and a nice hot shower!!!!!! That was too much to ask for the bar...
18/06/2018
Rated 1 out of 5 :
Arrived but had to park away from the hotel in a pay-to-park hotel due to there being no spaces. Apparently if I scroll past the 2 places it says 'free parking' on the listing, it says it again followed by 'if spaces available'. I didn't...
12/06/2018
Rated 3 out of 5 :
Very clean hotel. Hotel tough to find, head for Guildford street. Not much parking at hotel, but £8 for 24 hours in car park next door. Staff friendly, bed comfortable. Smart TV a bonus. Also enjoyed unlimited nice coffee in reception. No kettle in room...
11/06/2018
Rated 2 out of 5 :
Myself and my two friends stayed here before an early flight out of London. The budget hotel enabled us to have a room with 3 single beds. The hotel itself is outdated and has been patched up. The car park is tiny and unmonitored so...
13/05/2018
Rated 1 out of 5 :
Wanted to visit this hotel with my partner for a weekend. Got taken ill by a medical emergency. They did not show any sympathy (even though I offered medical proof). I asked for a change of date and they refused. Ended up not staying and...
07/05/2018
Rated 2 out of 5 :
Arrived 30 minutes before check in and had been travelling since 5a.m it was a hot day and was told check in is at 1p.m so come back! This is the first hotel I've ever arrived at half an hour early to be told to...
07/05/2018
Rated 1 out of 5 :
Had made a booking for the week for which the money was taken in full. Worker was unable to check in on the day due to daughter in hospital unexpectedly, but travelled down in the morning. On arriving was told no record of the booking....
06/05/2018
Rated 1 out of 5 :
Absolutely the pits. Only an overnight stay but even that was too Long. In need of a good clean, new carpets beds TVs and bathroom upgrade. Adjacent to main railway line and trains run late into the evening at regular intervals.
24/04/2018
Rated 1 out of 5 :
Stayed for a work trip, every amenity was sub-standard, room was very small and location was not as ideal as it initially feels. Room layout was poor, considering two single beds, there was little space to even put a kettle on, decor and general feel is...
09/04/2018
Rated 3 out of 5 :
The reception was very nice and the room was decent, clean and good size which seemed great for £30. The location is a short walk to the main shopping centre which is also great. The only problem I had was I couldn't cope with the...
26/03/2018
Rated 4 out of 5 :
Stayed here last week for a one night stay. It is not the most fancy of hotels, but then neither does it claim to be. It is ideally located a short walk from the train station (walk right as you leave the station and its...
20/03/2018
Rated 3 out of 5 :
Hotel is in the middle of a one way system, below a railway viaduct and right in the heart of town. Having got a good price for the room didn't expect much. Having negotiated a huge number of fire doors we arrived at the room....
08/03/2018
Rated 1 out of 5 :
I chose this hotel for the reasonable price. The room was dated, a little dusty in places... but overall in good condition for a night in. The problem was that the radiators were not working, on a freezing night. I got the receptionist to come...
12/01/2018
Rated 4 out of 5 :
We stayed at this hotel for one night, to get to Luton airport in the early morning. Very convenient location just steps from the bus station, and just minutes from the airport. Recommended for those who have to take an early morning flight from Luton.
09/01/2018
Rated 3 out of 5 :
If I could give fractions of points out of five then the Comfort Hotel Luton would actually get 2.6 out of five from me, but being that we can only give full points and I don't think it's fair to the hotel to give it...
25/12/2017
Rated 4 out of 5 :
Having slept in other budget hotels in Luton over the last few months, the Comfort Hotel has become my go-to getaway. Having had the luxury of sleeping in multiple rooms I have never had reason to complain. The rooms have been comfortably sized, clean, well-lit...
23/12/2017
Rated 2 out of 5 :
Absolutely terrible from the moment I walked through the doors Staff were very moody and unpleasant and initially gave us a key for somebody elses room. The room was very outdated and dirty. The pillows were as flat as a A4 piece of paper as well...
10/12/2017
Rated 3.2 out of 5 :
Liked: guest did not comment for this item. roomroom!
08/12/2017
Rated 4.2 out of 5 :
Liked: Used as an overnight stop near Luton Airport for an early morning flight - excellent location for this
Disliked: -
28/11/2017
Liked: Perfect location and perfect for our night before very early flight. Value for what we needed
Disliked: Uncomfortable bed
27/11/2017
Rated 2 out of 5 :
I had to spend three nights in this hotel whilst on a business trip. On arrival I was charged the full amount plus 10 % extra, although it was booked with a company credit card. Despite a joint effort of me and my colleagues my...
24/11/2017
Rated 3 out of 5 :
Booked for a pre early morning flight stop over. Pros : large room, warm, bathroom good, hot shower, soap, free parking, large bed, bar, restaurant, friendly staff. Cons: felt springs in bed, bit run down, thin duvet, can hear trains sometimes. Its not that...
November 2017
Rated 0.8 out of 5 :
Boarding a 40 minute to Luton I decided to book a hotel for the night then carry my journey on the next day. Immediately after booking I realised that I had booked for a week later, I quickly booked oagain for that night and thought I would explain when I got there (an hour later). I told my story to them where they rudely and point blank refused to cancel the next weeks for me. Disgusting behaviour from a business. Teally can?t see any reason for them keeping my money other that them being thieves. Avoid this place
November 2017
Rated 1.7 out of 5 :
This time the room was relay bad we had problems with the sink water was staying in the sink and the room was not clean at all there were still some dirty tissues behind the side table and it is a really old hotel And there is a lot of dust in the heatings
15/11/2017
Rated 4.0 out of 5 :
Liked: Perfect stopover when flying in and out of Luton Airport.
Disliked: Guest did not comment for this item.
November 2017
Rated 0.8 out of 5 :
Boarding a 40 minute to Luton I decided to book a hotel for the night then carry my journey on the next day. Immediately after booking I realised that I had booked for a week later, I quickly booked oagain for that night and thought Id explain when I got there (an hour later). I told my story to them where they rudely and point blank refused to cancel the next weeks for me. Disgusting behaviour from a business. Teally cant see any reason for them keeping my money other that them being thieves. Avoid this place
07/11/2017
Rated 3.6 out of 5 :
Liked: Double Room was a good size. New bathroom with good shower. Was ok for an overnight stay. Great parking facilities.
Disliked: The bed. Stains on the carpet. Mustiness in room. The triple room was very musty and carpet was wet. We complained and they moved us to another room, which was a much better room as well. Why didn't they provide that room in the first place. Then moved the double room so the 2 rooms were close, which was good.
07/11/2017
Rated 1 out of 5 :
Noisy, run down, if you have any problems the staff will do absolutely nothing I had a leak for the whole three nights I was there I informed four members of staffs on four different occasions and they did absolutely nothing. The walls are paper.
04/11/2017
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: If it was not for the smell in the room, this hotel would be good
02/11/2017
Rated 3.6 out of 5 :
Liked: Breakfast is served until 9:00 am, we didn't make it as we arrived about 1:30 am. The hotel is dark, not so nice, but the room is ok. We needed it for one night between flights, and it was ok for this purpose.
Disliked: Guest did not comment for this item.
30/10/2017
Rated 3.4 out of 5 :
Liked: Proximity to the airport - Quick walk to the station
Disliked: It was quite difficult to locate the entrance to the property upon arrival as there were so many doors, and the person at the front desk was not very welcoming and carried herself in such a way that made me feel a burden as if I was disturbing her when welcoming me was in fact her job - The hotel was also very loud and I struggled to get a good nights sleep
October 2017
Rated 1.7 out of 5 :
Before I arrived I attempted to amend my booking, however the staff don't actually know their own policies, the receptionist continued to add "I am only a receptionist" to absolutely everything that I was saying. When I asked to speak to a manager regarding this I was not allowed, however I could phone back between 8-5 Monday to Friday to speak to one, however when your visiting Luton on business working from 7-7, that is difficult. Not only were the staff rude the room was a complete mess, there were scratches all over the walls, headboard, and stool, stains on the furniture and carpet, furniture was generally tatty and worn, a stain on the menu of drinks and to top it off no soap in the shower. When I approached the assistant manager regarding all of these issues she was generally disinterested and had a poor attitude towards customers, she practically shrugged her shoulders at me, told me that I was rude to her member of staff on the phone and got me some soap that she had taken from another room, meaning that some other guest would have the same experience. The room had no air conditioning and I was unable to open the window as there were fast trains and a busy road which both provided loud noises until late at night. Unfortunately the list can continue about how poor the quality of the room is. I would not usually complain about the smaller things, however when you are not treated like a customer and more like a punter. Definitely find somewhere else to stay.
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