Continental Hotel
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Customer Reviews For The Continental Hotel Hounslow


Address: 29-31 Lampton Road, Hounslow, Middlesex, England, UK, TW3 1JA
This hotel has averaged a score of 3.3 out of 5 by 1154 past guests
>>>Booking.com (average customer rating 3.6 out of 5 from 631 reviews)
>>>Tripadvisor (ranked 17 of 23 for hotels in Hounslow and rated 3 out of 5 from 523 reviews)

07/02/2016
Rated 1.9 out of 5 :
Liked: I'am absolutely disappointed Had to pay £30 for parking double bed is Way too small bathroom shower need fixing outside the hotel was not up to expectation was not value for money.
Disliked: Bathroom/bed/parking area
05/02/2016
Rated 3.6 out of 5 :
Liked: the bed was confotable.
Disliked: the elevator is very slow and you have to wait for ever. Even 20 minutes if you ck at 2pm.
28/01/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: we had no television for one night of our stay with no reduction in our room rate and were told when we asked to cancel out second due to the fact there was no television that we had to pay a cancellation fee. There was no management on site nor was there anyone else to speak with apart from a receptionist who knew nothing about anything.
26/01/2016
Rated 2.5 out of 5 :
Liked: Gym facilities are good.
Disliked: Phoned for room service and was told they where to busy call back later. When I called back around 35mins later the phone was hung up twice. (very unproffesional). Room was cold because heating was not working which I reported three days in a row. Nothing was done t correct the problem despite promises from staff.
26/01/2016
Rated 2.5 out of 5 :
Liked: The room
Disliked: I had a very bad experience with this hotel. When I arrived I got told their was no booking under my name. I got told to check with my bank if payment had left regardless of me specifying that I was there to pay. When I woke up for breakfast which I had paid for with my booking I got told by the restaurant their was no breakfast included. This was the second time I got told things weren't in order. When the breakfast finally arrived to my room, it was an omelette and 2 cold hash browns with some toast. I paid ?27 for breakfast and didn't receive a proper breakfast. When I went to complain at the front desk the receptionist was no help only asking for the service charge for the breakfast being delivered to the room. Worst experience ever had
26/01/2016
Rated 2.5 out of 5 :
Liked: The room
Disliked: I had a very bad experience with this hotel. When I arrived I got told their was no booking under my name. I got told to check with my bank if payment had left regardless of me specifying that I was there to pay. When I woke up for breakfast which I had paid for with my booking I got told by the restaurant their was no breakfast included. This was the second time I got told things weren't in order. When the breakfast finally arrived to my room, it was an omelette and 2 cold hash browns with some toast. I paid £27 for breakfast and didn't receive a proper breakfast. When I went to complain at the front desk the receptionist was no help only asking for the service charge for the breakfast being delivered to the room. Worst experience ever had
25/01/2016
Rated 3.8 out of 5 :
Liked: very comfortable bed, closed to underground station
Disliked: Bad elevator, , third floor is old and not suitable for four stars, but second and fourth are new
24/01/2016
Rated 2.1 out of 5 :
Liked: Size of the television
Disliked: Hidden charges
23/01/2016
Rated 4.4 out of 5 :
Liked: Room
Disliked: Car park
08/01/2016
Rated 3.4 out of 5 :
Liked: Comfortable beds and decent shower. Dinner in restaurant was delicious but quite expensive. Location for Heathrow airport is very convenient.
Disliked: Disappointed to find pool and spa were closed for renovation. Accidentally walked into Gold's gym from the wrong floor of the hotel and were promptly frog marched out by gym staff member. No customer service skills at all. We felt quite intimidated by his action towards us. Gym has a very sweaty smell to it.
08/01/2016
Rated 3.6 out of 5 :
Liked: Location for Heathrow Airport is good and easy access from tube. Beds are comfortable and decent shower. Rooms are compact but quiet. No decent view from room just construction of another building. Free use of sauna and pool are a bonus.
Disliked: Breakfast over priced at ?13.50.
08/01/2016
Rated 3.6 out of 5 :
Liked: Location for Heathrow Airport is good and easy access from tube. Beds are comfortable and decent shower. Rooms are compact but quiet. No decent view from room just construction of another building. Free use of sauna and pool are a bonus.
Disliked: Breakfast over priced at £13.50.
30/12/2015
Rated 2.3 out of 5 :
Liked: Don't think there's anything worth mentioning.
Disliked: Management is below any standard ! I was staying with them several times and at one occasion I couldn't return on time so just called informing that I'll stay one more night or pay late check out fee. In the room I've left my laptop, tablet and few other valuable items. In the morning also friend of mine came to refresh and have some rest. In the afternoon hotel stuff with security guard ! Kicked him out saying that room isn't paid so he has to leave ! Next day when I've returned I got bill where was stated - 5 x ?10 late check out plus charge for last night ! so they kick out my friend, charged me for extra night and on top of that I had to pay 5x late check out fee! After I refused to accept it as irrational they removed the late check out fee. When they bring my belongings ( in plastic bin bags ) I found out that my clothes, laptop etc were mixed up with. Rubbish that was in the hotel room bin ! Thanks a lot ! Amazing costumer service.
30/12/2015
Rated 2.3 out of 5 :
Liked: Don't think there's anything worth mentioning.
Disliked: Management is below any standard ! I was staying with them several times and at one occasion I couldn't return on time so just called informing that I'll stay one more night or pay late check out fee. In the room I've left my laptop, tablet and few other valuable items. In the morning also friend of mine came to refresh and have some rest. In the afternoon hotel stuff with security guard ! Kicked him out saying that room isn't paid so he has to leave ! Next day when I've returned I got bill where was stated - 5 x £10 late check out plus charge for last night ! so they kick out my friend, charged me for extra night and on top of that I had to pay 5x late check out fee! After I refused to accept it as irrational they removed the late check out fee. When they bring my belongings ( in plastic bin bags ) I found out that my clothes, laptop etc were mixed up with. Rubbish that was in the hotel room bin ! Thanks a lot ! Amazing costumer service.
26/12/2015
Rated 2.5 out of 5 :
Liked: The bed and decent sized rooms. Also the touch less control panel enabling you to do things like switch off all lights and let house keepers know you wish not to be disturbed. It avoids getting up continuously.
Disliked: When we checked in we entered our first room which smelt horrific due to the toilet blocked and smelling of sewer. The water inside the toilet was brown. We spoke to the daytime receptionist which kindly moved us to another room available and apologised saying that rooms toilet cluggs up. I was told the facilities will still be available later after I checked in, I called later from my room then they said tomorrow then when I asked the next day they said it's only available for men?? literally annoyed I travelled 2hrs for the facilities and couldn't do nothing but gym. I loved the steak before when I visited here then my chips this time was not cooked properly. On the last night in the hotel we still wanted to try something other than that dish then they told me I have to eat elsewhere because they were having a Xmas party. You pay to stay and have continental experience then they treated us like the Xmas guests were the only thing that mattered which was appalling. Then I spilt Cola on my sheets and asked a woman named Lee at reception before I headed out to send housekeeping to change the sheets ( this was discussed at 2pm). I came back ( at 5pm and they left the sheets on my bed as if I was to do it myself because the house keepers shift was finished I had to ask the next receptionists at around 7 to send someone up in which she did, now this male housekeeper cleaned our room and insisted to move our dishes just to leave it infront our room door until the next morning. I asked to speak to a manager and everyone's telling me the manager is away until after New Years. It's just one head receptionist called Janet in charge. That's probably why they offered horrible customer service. What manager travels on the busiest time of the year. Absolute joke and this was my best hotel.
29/12/2015
Rated 4 out of 5 :
Easily access by the tube, not too far from Heathrow. Stayed one night. Interesting Upgrade of the Electric system with fancy switches but a bit tired in the hallways. Clean rooms, polite staff. Close to a few local amenities, and peaceful neighbourhood.
24/12/2015
Rated 2.9 out of 5 :
Liked: Acceptable
Disliked: The staffs are very friendly but the policy of the hotel does not allow them to talk with clients. Honestly, that thing makes sometimes the guest feeling alone and not comfortable talking to the staff. I think they should chang their policy and give the staff more freedom to talk to the guest as they are not a machine. Thanks.
24/12/2015
Rated 5 out of 5 :
We had a great stay, the rooms were really clean and great value for money. The neighbourhood is quiet and peaceful at night and the staff were friendly and helpful. Keep up the good work! The hotel is literally a few footsteps away from Hounslow central tube and very close by high street. Highly recommended!
22/12/2015
Rated 2.7 out of 5 :
Liked: Location
Disliked: The double bed was two singles joined together.
22/12/2015
Rated 5 out of 5 :
Liked: We feel comportable
Disliked: Nothing
21/12/2015
Rated 2.5 out of 5 :
Liked: Front desk staff were very friendly and good communicators, as were bar staff, though they were flummoxed by a pretty basic cocktail request.
Disliked: The room was tiny and shabby - the cosmetic refurbishment did not fully cover the moldy sink and tile, the handle of the water tap kept falling right off, and the electric plug by the bed was incorrectly wired, so I couldn't charge my phone if the bedside lamp was turned off!
15/12/2015
Rated 2.5 out of 5 :
Liked: Location
Disliked: The door of the shower was falling off. The toilet seat was wonky so half of your buttocks were in the toilet and half on the seat and finally the breakfast was poor and well below standard!
14/12/2015
Rated 3.8 out of 5 :
Liked: Room was perfect
Disliked: Lift not working. Had to walk up stairs to 3rd Floor. Breakfast at ?13.50 is exorbitant. Get scrambled eggs with bacon and toast on the menu at a reduced cost. Meals at night over expensive
14/12/2015
Rated 3.8 out of 5 :
Liked: Friendly staff and food at the restaurant was good. Room was okay
Disliked: Bathroom could do with a proper clean
14/12/2015
Rated 3.2 out of 5 :
Liked: Room was clean and comfortable Nice and helpful staff?
Disliked: We came for spa weekend only to be told swimming pool and Jacuzzi is not working Very disappointed and unfair?
14/12/2015
Rated 3.8 out of 5 :
Liked: Room was perfect
Disliked: Lift not working. Had to walk up stairs to 3rd Floor. Breakfast at £13.50 is exorbitant. Get scrambled eggs with bacon and toast on the menu at a reduced cost. Meals at night over expensive
11/12/2015
Rated 2.5 out of 5 :
Liked: Unremarkable
Disliked: Complicated check in, no lock on bathroom door. Television kept switching off.
08/12/2015
Rated 3.8 out of 5 :
Liked: Comfortable
Disliked: Told that pool would be open and it was not
08/12/2015
Rated 3.8 out of 5 :
Liked: Parking was expensive
Disliked: Guest did not comment for this item.
08/12/2015
Rated 3.6 out of 5 :
Liked: modern facilities, good location
Disliked: Room was tiny, nowhere to hang clothes. Other guests were very noisy, was awoke 3 times throughout the night.
08/12/2015
Rated 3.2 out of 5 :
Liked: The rooms were modern and clean, easy access to tube
Disliked: The staff did not chat or really communicate with us on arrival, we asked what floor our room was on and had no response, there was a mix up as two rooms should have had extra beds - although this was sorted for us.
08/12/2015
Rated 4.8 out of 5 :
Liked: Nice staff clean tidy hotel easy check out
Disliked: Paying ?15 for parking on site. No mention at point of booking that this was the case
08/12/2015
Rated 4.2 out of 5 :
Liked: Facilities and location
Disliked: Room service was a little poor
08/12/2015
Rated 4.8 out of 5 :
Liked: Nice staff clean tidy hotel easy check out
Disliked: Paying £15 for parking on site. No mention at point of booking that this was the case
07/12/2015
Rated 3.2 out of 5 :
Liked: + good location in Central Hounslow ( 1 minutes walk to the tube station ) + nice ladies on the reception, very helpful
Disliked: - there is not any information that hotel is taking a deposit on the arrival (30 pounds for a night) so that was a big surprise for us - very small and dangerous lift - a bit noisy in the morning because of the house keeping - bad small in the bathroom
05/12/2015
Rated 3.6 out of 5 :
Liked: - I liked the location. I stayed at Ramada (across the road) last year. - Both breakfast and dinner were very good.
Disliked: - The room had a smell of fresh paint. - The pool was being refurbished and was not available. - The service at both breakfast and dinner were slow. - The sparkling water at dinner had a taste of metal.
03/12/2015
Rated 1.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Front desk stuff are very unfriendly
01/12/2015
Rated 4.8 out of 5 :
Liked: Room Layout. Good television. Bar and restaurant. Parking facility. Excellent staff.
Disliked: Who in their right mind puts a light behind a bathroom mirror. The person who designed it was a nutter. However, who was the member of the the company that passed is as ok. He would not be working for me Long other than for amusement value. He or she should get a job with local government/council.
29/11/2015
Rated 3.6 out of 5 :
Liked: Large bedroom and bathroom.
Disliked: The breakfasts were ?8.50 if you walked in off the street but were ?14.50 if you booked with the room. Surely they should be the other way around.
29/11/2015
Rated 3.6 out of 5 :
Liked: Large bedroom and bathroom.
Disliked: The breakfasts were £8.50 if you walked in off the street but were £14.50 if you booked with the room. Surely they should be the other way around.
24/11/2015
Rated 4.2 out of 5 :
Liked: Value for money, very handy location for the things I had to do wile I was in London and the staff were very helpful.
Disliked: Guest did not comment for this item.
22/11/2015
Rated 3.4 out of 5 :
Liked: Location in relation to Heathrow. It's cheap.
Disliked: The smell of chips throughout the hotel and the rooms were pretty small.
17/11/2015
Rated 2.3 out of 5 :
Liked: The location
Disliked: Rooms were not spacious also don't have much options of rooms.
16/11/2015
Rated 5 out of 5 :
Liked: Had a nice expedience all together !
Disliked: There is no loyalty toward the regular customers as if someone is coming regularly so, hotel should give them little extra value in every way to retain loyel customers.
12/11/2015
Rated 2.3 out of 5 :
Liked: Not much
Disliked: The smell in the room as son I opened the door ?
11/11/2015
Rated 5 out of 5 :
Nice cheap hotel in central hounslow. Rooms have had a refit and are very pleasant. Downside is having to pay for parking. £60.00 per night is as good as you will find in London. Close to tube 10 minutes to Heathrow airport. Hounslow pubs are within walking distance and can be quite fun
08/11/2015
Rated 1.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Cold shower Rude night staff Poor drop off and parking area Decor was old and tired No way this is a 4 star hotel
07/11/2015
Rated 3.8 out of 5 :
Liked: Comfortable room, power point next to bed and on desk. Usb charger built into wall. Tea, coffee & biscuits in room too. Decoration in good order, if beginning to show signs of wear in places. Had a pleasant stay despite air-conditioning fault.
Disliked: Room 414 has a very clever fold-out ironing board built into the wardrobe. Nice idea, but there is no mains socket near by to plug iron into. Air conditioning was not working properly so room was very warm and I couldn't turn heat down. Stylish bathroom sink design means you get soaked when you turn tap on, even fairly slowly. Caught me out almost every time! Didn't try breakfast at ¯¿½13. Bit steep for this area I would say.
07/11/2015
Rated 3.8 out of 5 :
Liked: Comfortable room, power point next to bed and on desk. Usb charger built into wall. Tea, coffee & biscuits in room too. Decoration in good order, if beginning to show signs of wear in places. Had a pleasant stay despite air-conditioning fault.
Disliked: Room 414 has a very clever fold-out ironing board built into the wardrobe. Nice idea, but there is no mains socket near by to plug iron into. Air conditioning was not working properly so room was very warm and I couldn't turn heat down. Stylish bathroom sink design means you get soaked when you turn tap on, even fairly slowly. Caught me out almost every time! Didn't try breakfast at £13. Bit steep for this area I would say.
05/11/2015
Rated 3.6 out of 5 :
Liked: Friendly and helpful staff. Situated within a 2 minute walk of a rail station and direct line into The West End.
Disliked: Cold showers on both days! Swimming pool closed during our visit. A slightly 'run down' feel to the hotel but was told that current renovations are underway.
31/10/2015
Rated 3.8 out of 5 :
Liked: Comfort of room and the design
Disliked: Shower drain didn't work so water flooded bathroom and noise from outside
29/10/2015
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: After dnd on door they are still disturbing. : ( it was feel very irritating.
27/10/2015
Rated 4.2 out of 5 :
Liked: The staff were nice and helpful. The breakfast was also delicious. I also got a discount for booking breakfast in the hotel. The Hotel is very close to the shopping malls.
Disliked: On two occasions had to reset my room key (electronic card). Was not a big issue but had to come back downstairs to the reception to reset it and back to the 4th floor were my room was.
21/10/2015
Rated 4.4 out of 5 :
Liked: Staff very helpful. Kitchen was ok for the price. Rooms were nicely laid out.
Disliked: Rooms didn't have any air circulation no windows so the air became a bit stale at times
20/10/2015
Rated 3.8 out of 5 :
Liked: The staff were very good. The facilities, good too
Disliked: Guest did not comment for this item.
20/10/2015
Rated 2.9 out of 5 :
Liked: Location to town and train station/ ideal for the rugby. Hotel had a swimming pool and spa (however swimming pool was not in use; was not advised when we booked)
Disliked: Staff didn't speak good English. Restaurant didn't supply diary free options (no soya milk/ dairy free spread). Rooms had no ventilation, very stuffy and smelt damp.
20/10/2015
Rated 4.6 out of 5 :
Liked: Spa area.
Disliked: Guest did not comment for this item.
18/10/2015
Rated 2.5 out of 5 :
Liked: Close to tube.
Disliked: Shower was mouldy. Headboard was hanging off wall. The light was hanging off the wall. The corridor and the room had a horrible smell during the whole stay.
13/10/2015
Rated 3.6 out of 5 :
Liked: Using swimming pool, steam room , Jacuzzi and comfort bed and Wi-Fi
Disliked: Sauna did not work
13/10/2015
Rated 3.6 out of 5 :
Liked: Value for money. Good nights sleep. Gym looked excellent. Breakfast plentiful and also good value for money.
Disliked: Didn't state there were only 15 spaces in car park. This was key to our stay as we needed to get to Twickenham but had to drive around Hounslow trying to find an overnight car park. None of the staff could tell us where to park. We ended up parking >1mile away and had to get the tube to get to our car in the morning. It would have been a lot less stressful to know this potential constraint in advance so we could have planned around it.
09/10/2015
Rated 3.2 out of 5 :
Liked: The room was spacious, clean and very comfortable. The bathroom facilities were very modern and the shower was excellent. A gym was available for guest use along with a pool, but it seemed very busy, so you would be advised to choose your times carefully.
Disliked: They requested a £30 payment from your credit card in advance to cover additional payments, which came as a surprise as it was not mentioned in any correspondence. The car parking charge also came as a shock as it was £30 for the two days I stayed, again a bit of a surprise. My initial room I was allocated had no facility to hang my clothes, so I had to be relocated to another. Also, use the stairs whenever possible, as I am sure it is the world's slowest lift!
07/10/2015
Rated 5 out of 5 :
Liked: Great friendly staff. Great room service. Easy location close to subway and shopping. Modern clean rooms. comfortable bed. Free Wi-Fi.
Disliked: Guest did not comment for this item.
02/10/2015
Rated 3.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/10/2015
Rated 2.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
29/09/2015
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The bar service throughout our stay was allfull
28/09/2015
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/09/2015
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The most annoying thing was he window couldn't be open by design, so the unique "ventilation" is by ac. Also the interior decoration, was a bit creptic
24/09/2015
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/09/2015
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
18/09/2015
Rated 3.2 out of 5 :
Liked: Clean bed Good heated room
Disliked: Old tattered taps in the bathroom Old sofa ( torn so much ) No even one buttle of water to drink Small tight lift (difficult to get in with pram )
14/09/2015
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/09/2015
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
04/09/2015
Rated 3.8 out of 5 :
Liked: Location to the tube 2 minutes walk and comfortable enough rooms
Disliked: Guest did not comment for this item.
03/09/2015
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: I booked a double room, and I end up staying in a single room ! just because I asked for ' single user' Although I paid for double! and I called the night before arrival to confirm my booking. They put me on a double room the next night but still that was really disappointed !
01/09/2015
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/09/2015
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/08/2015
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/08/2015
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/08/2015
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
23/08/2015
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
18/08/2015
Rated 4.6 out of 5 :
Liked: I like that everything was touch sensored. The superior suite is a classy room to stay in.
Disliked: Noisy fan
18/08/2015
Rated 3.6 out of 5 :
Liked: Location, pleasant staff and clean modern rooms
Disliked: The shower seal on the bottom of door was mouldy and corroded, which in turn flooded the bathroom. Broken toilet seat and lamp (these were both fixed straight away). 24hr menu was not 24hr as they only had a ham sandwich available. Other then that, had a pleasant enjoyable stay.
17/08/2015
Rated 4.0 out of 5 :
Liked: Overall conduct of staff
Disliked: Less variety in the breakfast Interruption in WiFi
16/08/2015
Rated 3.8 out of 5 :
Liked: Staff fantastic.
Disliked: Area hallways of hotel dirty.
12/08/2015
Rated 4.0 out of 5 :
Liked: Location perfect for early morning flights to Heathrow. 1 minute walk from Hounslow central station for district line trains. Room was spacious and very modern.
Disliked: Guest did not comment for this item.
07/08/2015
Rated 2.7 out of 5 :
Liked: location was great. Very central.
Disliked: Sink in our room was blocked, we booked a double room, got 2 single beds. Parking cost 15 pounds per night !
06/08/2015
Rated 4.0 out of 5 :
Liked: Right near underground and plenty of convenient shops around. Also room was lovely cleaned daily.
Disliked: Guest did not comment for this item.
01/08/2015
Rated 2.1 out of 5 :
Liked: Nothing
Disliked: Lumpy bed, very dated room, overpriced car park - that was mostly full of contractors cars. We wanted a late checkout and they wanted to charge us £10 per hour for the privilege. Never stay here again. Wooden flooring in Bedroom - very noisy
28/07/2015
Rated 2.1 out of 5 :
Liked: swimming pool.
Disliked: They asked the payment in advance with no option to see the room first. They did not consider our preference asked.
26/07/2015
Rated 3.8 out of 5 :
Liked: Comfort and cleanliness of room.
Disliked: Paying for a superior room and being put in a double.
10/07/2015
Rated 3.6 out of 5 :
Liked: Location
Disliked: Price
09/07/2015
Rated 4.2 out of 5 :
Liked: Within easy walking distance of city centre. Excellent breakfast
Disliked: Guest did not comment for this item.
04/07/2015
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Ac not working and staff too slow to respond I have to abandoned the hotel
02/07/2015
Rated 4.0 out of 5 :
Liked: The room was really nice for the price I would had paid for.
Disliked: Cleanliness. Moldy shower box.
02/07/2015
Rated 3.4 out of 5 :
Liked: Handy for my project
Disliked: Car parking is expensive and limited
30/06/2015
Rated 4.8 out of 5 :
Liked: Got free upgrade to better - newly refurbished - room
Disliked: £30 security deposit on check in! ?
27/06/2015
Rated 4.0 out of 5 :
Liked: Great location and very helpful staff. The room furnishings were very modern.
Disliked: The room was not cleaned properly, there was what appeared to be dirt on the floor and some surfaces were dusty.
26/06/2015
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room was baking hot! No window and air con was so loud was impossible to sleep! Complained to the hotel direct. Still awaiting a reply 4 weeks later!
16/06/2015
Rated 4.8 out of 5 :
Liked: Room very nice
Disliked: Unable to hang clothes as wardrobe too short. Not a single hook to hang anything anywhere in room or in bathroom. Would have thought coat hooks should be standard
09/06/2015
Rated 3.4 out of 5 :
Liked: Wonderfull Decor excellent design
Disliked: Mould kept me awake, found it hard to breath Paying a deposit which I did not expect booking via the website. The corridor Smell.
08/06/2015
Rated 2.3 out of 5 :
Liked: The staff were helpful in giving me a different room.
Disliked: Dirty paint on walls, broken tiles throughout reception and bathrooms, water swollen cupboards. Plynths missing of cupboards.
07/06/2015
Rated 3.2 out of 5 :
Liked: Nice property, nice view out the windows, although they don't open.
Disliked: Spa was advertised as 'walk-ins accepted' and when we went there was nobody at the desk but a sign telling us to speak to Gold's Gym staff. The staff member was supremely unhelpful and didn't even smile once! Room service called us back twice because they couldn't understand the order (of two sandwiches) and a while later when the food finally arrived, the order was not right!
05/06/2015
Rated 3.8 out of 5 :
Liked: Good location, close to airport. Nice size room. Pleased to see an iron.
Disliked: Discovered upon arrival that parking would cost £15 per night. Quilt was too hot and no top sheet on the bed.
04/06/2015
Rated 4.0 out of 5 :
Liked: The location was perfect for my needs. The evening menu choice (salmon) was amazing some staff were able to help me find local amenities required for my business trip
Disliked: I was disappointed to find the price did not include breakfast and communication with some staff was difficult causing me to feel awkward.
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