Continental Hotel
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Customer Reviews For The Continental Hotel Hounslow


Address: 29-31 Lampton Road, Hounslow, Middlesex, England, UK, TW3 1JA
This hotel has averaged a score of 3.6 out of 5 by 1265 past guests
>>>Booking.com (average customer rating 3.7 out of 5 from 1138 reviews)
>>>Tripadvisor (ranked 20 of 29 for Hotels in Hounslow and rated 3.5 out of 5 from 127 reviews)

22/04/2018
Rated 1 out of 5 :
-£15 pound for parking on site for the night -Stained and broken furnishings throughout (floor tiles, doors broken, tables smashed) -Facilities out of order (Jacuzzi) not advised until entering the pool -There was no lifesaving equiptment in the pool (see image) -Waiter advised all the...
20/04/2018
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
17/04/2018
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/04/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/04/2018
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/04/2018
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/03/2018
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
24/03/2018
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
23/03/2018
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
23/03/2018
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/03/2018
Rated 4.2 out of 5 :
Liked: Modern Swimming pool was not working
17/03/2018
Rated 3.4 out of 5 :
Liked: The room comfort the staff very friendly Lauren. Claudia very polite. The lukewarm water in the shower no letter on my bed to explain why. The toilet seat moved when you sat on it. 20 minute wait for a shower in the gym facility which stated by the Manager Ashley is also owned by the hotel. The very dirty steam room. The noise at 2 in the early hours of the morning from other people outside my room. The smell of smoke coming into my bedroom from somewhere outside my door.
14/03/2018
Rated 3.2 out of 5 :
Liked: I liked the gym facilities downstairs. I also liked that the fact that th metro station is very near as well as the shopping street. The room is so small that I couldn't put my suitcase anywhere but in front of the bathroom to be able to open it. I asked for wake up call but never received it. The breakfast price varies and they didn't inform me about it. If you pay the day before its 5 pounds cheaper however I only found it out by chance from another hotel guest. The Wi-Fi is weak.
12/03/2018
Rated 3.8 out of 5 :
Liked: It was warm and the room set up was lovely and we had a comfortable rest
Disliked: Guest did not comment for this item.
27/02/2018
Rated 3.2 out of 5 :
Liked: The room was so small, only about 12 inches around the bed to move about. Would have been hideously difficult for 2 people. Should have been a single bed in there. Photo misleading. Small room.
26/02/2018
Rated 3.4 out of 5 :
Liked: The room design How small the room was and the hotel smelt of chlorine even on the 3rd floor.
23/02/2018
Rated 3.2 out of 5 :
Liked: Room was lovely. Very comfortable bed. Bathroom was excellent. Location, lobby, bar and restaurant area are poor. Parking was dreadful.
20/02/2018
Rated 3.8 out of 5 :
Liked: Close to amenities. Good colour scheme A mouse in the room. There could have been more underneath the bed (room 209, avoid the second floor). All hotel rooms have gaps in the doors. The hotel (apart from on the night where it happened and the reception staff kimdly put us into the executive suite) did not mention the situation and did not apologise for what had happened. There was no acknowledgement email or anything.
15/02/2018
Rated 4.0 out of 5 :
Liked: Very new and modern. Amazing bathroom. Very comfortable bed and pillows. Pool/sauna/hot tub facilities are operated separately by Golds Gym. Extremely busy in the evening. Hot tub is always full and not very hot at all. Large pool but still very busy.
12/02/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item. Only problem was building works starting early. Very noisy
09/02/2018
Rated 3.4 out of 5 :
Liked: The room was really modern and very comfortable. I didn't like the fact my room was an icebox in arrival, they couldn't repair the heating for room but they did go out there way to get us a plug radiator and extra covers. There was very slow internet access, the staff struggled to understand basic English and also the bar had no draught beer. Luckily the hotel across hotel had better pricing for food and drinks.
09/02/2018
Rated 3.4 out of 5 :
Liked: Good access by metro, 2 minutes walk. Rooms OK breakfast OK great Gym and Pool smell in bathroom was bad
08/02/2018
Rated 4.2 out of 5 :
Liked: Lighting and "room make ep" & "DND" electronic signage / activation was useful and practical Water splashes out of basin when turning tap on too fast -it's the basin design and the fact the spout extends too far
22/01/2018
Rated 4.2 out of 5 :
Liked: guest did not comment for this item. some parts of the hotel could do with a little tender loving care.
22/01/2018
Rated 4.0 out of 5 :
Liked: Sky TV, very nice room, excellent location, fantastic gym & pool. Parking too expensive, much cheaper around corner in Montague Road. Hotel bar was shut Long, Long before the advertised 11pm on Saturday night, we had to go elsewhere for a drink.
22/01/2018
Rated 2.9 out of 5 :
Liked: guest did not comment for this item. For the car park we had to pay 15£ a night! This was not clearly explained on the confirmation email or booking. Com site. Very inconveniente.
17/01/2018
Rated 3.6 out of 5 :
Liked: Close to underground station, has everything onsite that's needed ?Parking options were very limited, overall needs lots of maintenance to building and facilities. Restaurant was horrible, food was not as described and was still partly frozen pizza base.
17/01/2018
Rated 4.2 out of 5 :
Liked: The decor of the room, comfortable bed and swimming pool with Jacuzzi ?The room was not provided with toothpaste or brush so we had to go to the reception by ourselves
12/01/2018
Rated 2 out of 5 :
The overall experience at the Continental was poor, stayed here as part of a work trip, when we arrived the elevator was not working and had to carry my luggage up 3 flights of stairs, No hot water for 3 days also was another issue...
08/01/2018
Rated 3.2 out of 5 :
Liked: Staff were nicehelpfulcomfortable bedclean room?Food was disappointing, orders were wrong, but the drinks were fine. Woken up at 6am by firealarm going off for 40 (!!) minutes. No compensatiom for the lost sleep.
05/01/2018
Liked: The actual room?The service from the staffrestaurantstaff in particular, was horrible and not that of a 4 star hotel. The reception didn't know what they were talking about and booked the wrong taxi, even after explicitly telling what was needed
03/01/2018
Rated 3 out of 5 :
Having stayed there before we re booked this hotel for an overnight stay on New Years Day. However on arrival were told that the leisure facilities were not open and the bar and restaurant closed at 8pm!! The room we were given had a sharp slope...
01/01/2018
Rated 4.2 out of 5 :
Liked: Value for money, close to where we wanted to be, friendly stafffacilitiesroom due to Wind whistling across the window. Very loud. Noisy fridge.
31/12/2017
Rated 4.2 out of 5 :
Liked: Clean
Disliked: No open window aircondition diden work refrigerator not good
29/12/2017
Rated 4.2 out of 5 :
Liked: The bedfacilitiesparking onsite
25/12/2017
Rated 4.2 out of 5 :
Liked: Managed to book a roomstaffroombed for the night.
Disliked: Guest did not comment for this item.
22/12/2017
Rated 2.9 out of 5 :
Liked: The roomsshowerroomsStaffstaff was appalling literally laughing at our situation. After 2 hours went to try food somewhere else along the high street, and ended up in the Ramada hotel opposite - much better client service.
20/12/2017
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Run down, needs maintenance
22/12/2017
Rated 5 out of 5 :
I arrived in the clean bright reception area to be warmly greeted by a smiling receptionist. I was shown to my room which was spacious with a very modern decor. A huge television on the wall. The bed was huge and very comfortable. I found...
18/12/2017
Rated 3.6 out of 5 :
Liked: guest did not comment for this item. breakfast
17/12/2017
Rated 5 out of 5 :
Stayed here before travelling on to Heathrow the following day. The room was very clean and tidy. The floor below had work going on but didn't hear anything and the work men assured that the dust was cleaned away. The room has good sized towel...
08/12/2017
Rated 4.2 out of 5 :
Liked: Cleanroom
Disliked: Wi-Fi was unreliable. Constantly dropping out.
06/12/2017
Rated 4.0 out of 5 :
Liked: Everything was as needed and expected
Disliked: Guest did not comment for this item.
05/12/2017
Rated 3.8 out of 5 :
Liked: comfort bed
Disliked: Elevator too small and only one
05/12/2017
Rated 1 out of 5 :
Good day. On November 23, 2017 at 11:41 am I was in the parking lot of The Continental Hotel Hanslow I paid for parking at £15.20 for which I send confirmation from my Barclays Bank account. I received a parking ticket ref ref. 282947/640178....
04/12/2017
Rated 3.6 out of 5 :
Liked: The roomroomstaffstaffroom was a let down.
29/11/2017
Liked: location
Disliked: Room size,Clean
28/11/2017
Liked: The room, and staff were polite.
Disliked: Breakfast was like warm, bacon was hard, the plate warmer was cold also. The chef brought the eggs out on a cold plate. You had to take your own medium pot of coffee to the table. The waitress was very polite, collected crockery afterwards.
26/11/2017
Liked: guest did not comment for this item.
Disliked: Shower door handle broken, door slammed, noises, moved rooms, heating didn't work in new room.
26/11/2017
Liked: The room was comfortable and well appointed
Disliked: Hidden charges and unhelpful staff
21/11/2017
Liked: comfortable Bed, good gym, hot tub, nice restaurant. Value for money
Disliked: Guest did not comment for this item.
21/11/2017
Liked: Facilities were good overall, although a little run down in places (such as the Jacuzzi tiling). Room was contemporary, spacious and clean.
Disliked: Staff attitude towards us during our stay was poor. Accused of not paying for breakfast in the morning before checking again and being admitted without apology into the café area. Later treated as though we were not clients of the hotel at all! Again, double checked and admitted entry without apology. Despite making reference during our booking that our stay was our first night as a married couple, little to no effort was made by the hotel or staff to celebrate or cater for this upon our stay.
20/11/2017
Rated 3.4 out of 5 :
Liked: Ladies changing rooms for leisure facilities were amazing. Although the Jacuzzi required some H & S repairs.
Disliked: Beds were a little to hard for our liking. And the breakfast was extremely poor. One of the waitresses at breakfast was super helpful, another one I overheard to be outright rude to a fellow guest when asking a valid dietary question regarding the milk.
19/11/2017
Rated 4.0 out of 5 :
Liked: Staff were very helpful and late check out was perfect.
Disliked: Guest did not comment for this item.
17/11/2017
Rated 4.0 out of 5 :
Liked: Located within 200yds of the nearest tube station and close to Hounslow high street with good access to local shops, restaurants and bars. Staff were extremely helpful, friendly and welcoming. Parking is better than in other local hotels.
Disliked: Breakfast is buffet style and best described as average and perhaps not as fresh as it could be.
16/11/2017
Rated 5 out of 5 :
Flying from Heathrow figured why not overnight in town, then catch flight the following day. Bargain price paid for a fabulous room with great facilities. The room. Spacious, modern feel, clean, quality bedding & bed, large screen television. Usb/hdmi wouldn't work so settled for standard.
13/11/2017
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Needs updating
13/11/2017
Rated 4.0 out of 5 :
Liked: Great rooms and very handy location.
Disliked: On arrival we were told rooms were ready but if we wanted to check in early it would be ?10 per hour which was disappointing and made no sense especially with the extra hassle for storing our luggage etc. We offered to pay ?10 extra but that was declined so rooms sat empty so both parties lost out. Shame as it was only downside of the visit.
13/11/2017
Rated 4.0 out of 5 :
Liked: Great rooms and very handy location.
Disliked: On arrival we were told rooms were ready but if we wanted to check in early it would be £10 per hour which was disappointing and made no sense especially with the extra hassle for storing our luggage etc. We offered to pay £10 extra but that was declined so rooms sat empty so both parties lost out. Shame as it was only downside of the visit.
11/11/2017
Rated 4.2 out of 5 :
Liked: Very good hotel
Disliked: Guest did not comment for this item.
10/11/2017
Rated 4 out of 5 :
I recently stayed at the hotel and have to say that the reservation and reception team were great. Friendly, welcoming and nothing was too much trouble a big thank you to Ashley, Oana and their team. As for the hotel although I do feel there.
09/11/2017
Rated 2.9 out of 5 :
Liked: It was convenient for location
Disliked: The property was tired
08/11/2017
Rated 1 out of 5 :
After calling the hotel and asking if they had a car park I was shocked to find that it was so small with no spaces, no help offered but by the state of the reception area I can only imagine that the rooms were as.
06/11/2017
Rated 4.0 out of 5 :
Liked: Very clean. Friendly staff. Lovely hot powerful shower. Half an hour walk to Twickenham Stadium.
Disliked: Thin walls. Could hear all of our neighbours late night activities. Room could do with a repaint, lots of big water marks on the ceiling. Not a huge choice for breakfast, no fresh fruit or yogurt, just had coffee in the end.
06/11/2017
Rated 4.0 out of 5 :
Liked: Very clean. Friendly staff. Lovely hot powerful shower. Half an hour walk to Twickenham Stadium.
Disliked: Thin walls. Could hear all of our neighbours late night “activities”. Room could do with a repaint, lots of big water marks on the ceiling. Not a huge choice for breakfast, no fresh fruit or yogurt, just had coffee in the end.
03/11/2017
Rated 4.2 out of 5 :
Liked: The room - superior suite was great
Disliked: Parking - staff didn?t know where to park and we had to return the ticket to the car
02/11/2017
Rated 4.2 out of 5 :
Liked: Pool was nice
Disliked: Noise from the hall - room next to elevator
03/11/2017
Rated 4.2 out of 5 :
Liked: The room - superior suite was great
Disliked: Parking - staff didn't know where to park and we had to return the ticket to the car
28/10/2017
Rated 4.0 out of 5 :
Liked: Short walk from the tube and a few minutes from Heathrow. Booked a day room to get some sleep and relax in pool and gym. comfortable bed and nice towels. Good curry at local pub
Disliked: Room was slightly noisy with daytime traffic and areas not that exciting for restaurants/walks etc
26/10/2017
Rated 3.8 out of 5 :
Liked: Sky television in the room, comfortable bed
Disliked: Plumbing was poor quality, shower flooded in first room and the shower door didn't close properly in the second room also the basin tap leaked. Fire alarm sounded for a few minutes at 10pm.
24/10/2017
Rated 3.8 out of 5 :
Liked: Friendly reception, able to book late check out easily
Disliked: Lack of beer choices in bar!
23/10/2017
Rated 3.8 out of 5 :
Liked: The bed was excellent as was the room cleanliness.
Disliked: Having to pay for parking, even in London this is unacceptable.
22/10/2017
Rated 3.8 out of 5 :
Liked: In the second room we moved into had a huge hd television and the spa facilities we're lush.
Disliked: There was no hot water in the shower.
19/10/2017
Rated 5 out of 5 :
Few days in this hotel it was a pleasure and I receive professional services from the staff. The room was very clean and nice with a big bathroom ready to have same relax after a Long day in central London. It is very closer to.
18/10/2017
Rated 5 out of 5 :
Nothing was too much trouble, the room was lovely and well stocked with tea/coffee and towels. The room was modern, spacious and comfortable. The evening meal was delicious, we had steak, it was cooked as we like it. A lovely peaceful break.
18/10/2017
Rated 5 out of 5 :
Hotel was easy to find and gives easy access to the city by train not a few minuites walk away. Rooms were well laid out and clean, bed was the best and most comfortable nights sleep I've had in weeks. Staff were all lovely and.
09/10/2017
Rated 4.0 out of 5 :
Liked: Everything they did for us
Disliked: The shower was not hot And had no power We had one of the best rooms but couldn't have a shower Not very happy with that
08/10/2017
Rated 4 out of 5 :
It was my second time in this hotel and I will continue to go there. I was on 1 of september. Stuff very friendly especially one evening maid Ilinca I think. And receptionist and men from bar. Rooms with some issues but acceptable when you have.
29/09/2017
Rated 5 out of 5 :
We stayed here to take advantage of the pool/Jacuzzi before heading to Thorpe Park the next day. The Executive Room we had was great, a really nice size, the shower was amazing, we had Sky television and just had a big chill. Lots of takeaway.
25/09/2017
Rated 5 out of 5 :
We stayed in the executive room and I was thoroughly impressed! I have stayed in many 5 star hotels all around the world; and although the furnishings aren't exactly the same due to the obvious budget limitations; I would say that it is nonetheless very.
21/09/2017
Rated 3 out of 5 :
Upon arriving the rooms looked to be adequate. Small but adequate. However, once being in the room for 10 minutes or so the little cracks appeared to show: 2 holes in the duvet cover, mould growing on the bottom of the curtain, what looked to.
20/09/2017
Rated 3.8 out of 5 :
Liked: The Bed was comfortable
Disliked: Parking was expensive
13/09/2017
Rated 4.6 out of 5 :
Liked: the staffs are very friendly.
Disliked: Bad A/C bad breakfast
09/09/2017
Rated 3.6 out of 5 :
Liked: Very comfortable bed and quiet over night so all good for a good nights sleep. The swimming pool and spa/gym facilities are very good.
Disliked: Our shower was so stiff to turn on we had to call reception for help. Apparently they knew about the problem! It was then so stiff to turn off that it wouldn't go off completely and water was dripping all night. The member of staff that came up to turn the shower on was the only cheerful member of staff we encountered. Front of House breakfast staff member was incredibly lazy and miserable. We were seated with a grunt, asked if we wanted coffee from the other side of the room. There were only a few tables occupied, and he was not busy, if a table left he would clear the immediate dirty plates and leave the rest, no removal of other crockery or cutlery. Only the bare minimum. Then go back to standing with his hands clasped in front of him. I got the impression he felt table clearing was beneath him. It did not make us feel valued as customers
04/09/2017
Rated 3.8 out of 5 :
Liked: Loved the modern style of the room and the cleanliness
Disliked: Didn't like that there was no air conditioning and it was very warm at night.
02/09/2017
Rated 3.8 out of 5 :
Liked: The room was lovely and clean and everything you need nice fridge shower bed was lovely to sleep in and location was nice
Disliked: I like everything about the property as we stayed in honslow before and the hotel was awful but this hotel was brilliant and we will be back son
26/08/2017
Rated 3.8 out of 5 :
Liked: Leisure centre and swimming pool
Disliked: Comfort of the room
21/08/2017
Rated 3.8 out of 5 :
Liked: Clean and tidy room
Disliked: Paid parking
14/08/2017
Rated 3.8 out of 5 :
Liked: location
Disliked: Toilet was not flashed off Parking was expensive.
14/08/2017
Rated 3.8 out of 5 :
Liked: Steam room
Disliked: Shower head was disgusting dirty wiped it n the towel was black
07/08/2017
Rated 3.8 out of 5 :
Liked: Locatiom and tb
Disliked: Sink design prone to splashout
04/08/2017
Rated 3.8 out of 5 :
Liked: The gym and pool were great. Staff very helpful.
Disliked: The breakfast was awful. Bacon rock hard, eggs set, sausage raw. I couldn't eat it on any day! Rooms nice but book room only! I was expecting a call from the mgr but they didn't bother.
03/08/2017
Rated 3.6 out of 5 :
Liked: Good location for Twickenham stadium 25 minutes walk, few pubs and restaurants near to hotel
Disliked: Bit overpriced but classed as an airport hotel
30/07/2017
Rated 3.8 out of 5 :
Liked: confordtable bed.
Disliked: No.
21/07/2017
Rated 3.6 out of 5 :
Liked: The bed was really comfortable. Good contact with public transport.
Disliked: Internet connection was unsafe.
21/07/2017
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Golds Gym was very noisy, floor was vibrating.
11/07/2017
Rated 3.6 out of 5 :
Liked: The room had a fridge
Disliked: Upon my return on Saturday night at 12.15am the bar was closed.
11/07/2017
Rated 3.4 out of 5 :
Liked: Good location for Twickenham Stadium Clean and Simple hotel Staff friendly
Disliked: No room service or food available at bar Parking was not clear or easy
10/07/2017
Rated 3.4 out of 5 :
Liked: The barman was great as we're reception staff.
Disliked: We got back to the hotel after the U2 concert, at 11.30 to find the bar closed? Also there was no room service either, we were told there are places open in the town. At breakfast we were shown to a table, we ordered tea, the waitress got us our tea. We had to ask her for cups, milk and teaspoons! This is the only hotel where I have never been asked if we enjoyed our stay. I wonder why?
10/07/2017
Rated 3.8 out of 5 :
Liked: The room was nicely decorated and the facilities in the room were very good. The bed was comfortable. The staff were very friendly and helpful The breakfast coffee was very nice
Disliked: Check in was from 2pm but we weren't able to check in until 3.30pm as our room was not ready due to the hotel being busy, which was quite annoying as we had plans for the afternoon. We were at a concert the evening we stayed and arrived back at the hotel at 11.30pm having walked 2 miles from Twickenham stadium only to find the bar had closed at 11pm (on a Saturday night). We weren't the only ones extremely disappointed and annoyed by this. The car park we were instructed to park in by the hotel clearly had a lot of homeless people taking refuge there overnight. Had we known this, we wouldn't have parked our car there The breakfast was mediocre - no side plates for toast and butter, no choice of eggs (unusual nowadays), table had to be set for us as all empty tables weren't cleared and reset, a few juices to choose from but no fresh orange?!
09/07/2017
Rated 3.6 out of 5 :
Liked: Staff was friendly, room nice and comfortable.
Disliked: Corridors could do with some fresh carpets
12/06/2017
Rated 3.4 out of 5 :
Liked: Nice large room, good bed.
Disliked: The bathroom was terrible. Leaking ceiling, mould on the silicon in the basin and shower. Dirty shower head. Shower door almost coming off the wall, and fixed with the most amateur bodge job I've ever seen. No hooks or rails on which to hang towels. This property would have got a good/excellent rating if it was not for the dreadful state of the bathroom.
07/06/2017
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The parking situation was not great and I was charged 15 to park for 1 night
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