Continental Hotel
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Customer Reviews For The Continental Hotel Hounslow


Address: 29-31 Lampton Road, Hounslow, Middlesex, England, UK, TW3 1JA
This hotel has averaged a score of 3.5 out of 5 by 930 past guests
>>>Booking.com (average customer rating 3.5 out of 5 from 898 reviews)
>>>Laterooms (average customer rating 3.3 out of 5 from 8 reviews)
>>>Tripadvisor (ranked 17 of 23 for hotels in Hounslow and rated 3.2 out of 5 from 24 reviews)

13/01/2017
Rated 5 out of 5 :
I received a warm welcome at reception on check-in and throughout my stay whilst passing. I had read some reviews about the lack of hot water but this must have been fixed as I had several hot showers throughout my stay. I stayed in a superior room which was more than adequate for the two of us. A great base!
08/01/2017
Rated 2.5 out of 5 :
Liked: Guest did not comment for this item.
Disliked: No hot water, luke warm just isn't as satisfactory. No kitchen open for dinner or a drink to have for room service or to just sit in the restaurant. And there's no where nice near to go for decent food. Unless your happy with kebab shops or KFC & McDonald's. Which is still good, but only for when I'm at home. Separate gender sauna & steam room. Which is fine, but not suitable for a couple who can't spend that time together. Considering they've paid quite a high payment to spend a couple of nights away together.
02/01/2017
Rated 1.9 out of 5 :
Liked: Location
Disliked: Room was not clean (soap box but with nothing inside, no bulb in the lamp, chair's arm ripped up...) definetly not a 4stars. UK should have better rating or control of their hotels and/or stars attribution
30/12/2016
Rated 1.9 out of 5 :
Liked: Staff tried hard
Disliked: Checked into my room twice to find someone else in there already . Key didn't work on another 3 occasions. Luggage put in someone else's room. Poor quality throughout
28/12/2016
Rated 3.2 out of 5 :
Liked: TV and swimming pool
Disliked: There were some unruly guests in a room attached - when they were complained against by 4 other guests they became arguementative and unreasonable. Made the stay very disappointing.
23/12/2016
Rated 3.8 out of 5 :
Liked: Bed comfy. Bathroom clean. Staff good
Disliked: Diet tonic water for the gin. My wife being a diabetic.
22/12/2016
Rated 4.0 out of 5 :
Liked: Location for twickenham was good
Disliked: Breakfast was limited, the food was not replenished very quickly
22/12/2016
Rated 4.4 out of 5 :
Liked: Bed was most comfortable thing in the world! Rooms were quiet and nice and dark! Staff were very friendly and helpful! Walking distance to Twickenham Rugby Stadium which was the main purpose of our visit!
Disliked: The telly in our room didn't work properly. To be fair - we didn't report it straight away as we were out and about - and when we did report it (at 10 p.m.) - the General Manager went out of his way to personally get it working again - so no complaints really. We ate in the restaurant on the second night and service could have been swifter - never did get the jug of water I asked for - but food was good and value for money!
19/12/2016
Rated 2.1 out of 5 :
Liked: Guest did not comment for this item.
Disliked: constant turn over of staff, expensive, unexciting menu (boring), constant in house politics.. .9/10 for something being wrong with the room
14/12/2016
Rated 1.9 out of 5 :
Liked: Guest did not comment for this item.
Disliked: this is not a 4 star hotel in either its accomadation , facilities or customer service
13/12/2016
Rated 1.4 out of 5 :
Liked: Guest did not comment for this item.
Disliked: Was confronted by an extremely rude Manager - Ashley, who refused my booking for having the same name as another who visited the hotel, until I showed my ID to confirm who I was. Can not see how a Mr and Mrs can be mistaken. This happened in front of a number of guests which left me embaressed, and spoilt what was suppose to be a lovely trip. He raised his eyebrows and was extremely unpleasant. Then once I was finally given a room it was smelly, unclean and toliet did not flush. Calling Ashley again, he put me into another room which was better.
12/12/2016
Rated 4.0 out of 5 :
Liked: the man at the reception desk when I arrived was lovely
Disliked: The floor in the bathroom moves when u walk on it
11/12/2016
Rated 1.2 out of 5 :
Liked: Nothing. Rude manger lots of guest complaining
Disliked: Dirty rooms rude manger, cosmo made with jif lemon.
11/12/2016
Rated 3.2 out of 5 :
Liked: Guest did not comment for this item.
Disliked: Car park is very run down , parking not possible at hotel due to on site gym members , parking nearby in frighteningly shabby public car park !
09/12/2016
Rated 2.9 out of 5 :
Liked: Guest did not comment for this item.
Disliked: Lack of parking
06/12/2016
Rated 2.9 out of 5 :
Liked: Staff friendly.
Disliked: Gave me the wrong room key on arrival. Opened the room door only to find 2 young ladies in the room, asleep in twin beds. Not sure who was most shocked. Very serious error by the hotel.
05/12/2016
Rated 4.0 out of 5 :
Liked: Comfy large bed and cleanliness of room. Nice en-suite with powerful shower. Friendliness of staff.
Disliked: Breakfast wasn't great as toaster didn't work and tea and coffee were cold. Room was very cold initially when we arrived and had to turn heating up to get room warm. Soon got sorted though. Floor tiles in bathroom coming up and taps sprayed out at us.
05/12/2016
Rated 4.8 out of 5 :
Liked: Helpfull staff
Disliked: Some issues with our room, but was very quickly and smartly rectified.
03/12/2016
Rated 4.0 out of 5 :
Liked: This hotel is ideal for Heathrow airport, being just a short walk from Hounslow Central on the Piccadilly Line. I was just there for one night so didn't try the breakfast or use the pool.
Disliked: The room was tiny, but not really a problem for a single night stay.
30/11/2016
Rated 4.8 out of 5 :
Liked: The room was contemporary in design. Nice bathroom. Absolutely good enough for a comfortable nights stay.
Disliked: The TV could have incorporated satellite channels. As such only had Free view.
30/11/2016
Rated 3.8 out of 5 :
Liked: swimming pool!
Disliked: Guest did not comment for this item.
28/11/2016
Rated 5 out of 5 :
Liked: Not much else to say but a great hotel
Disliked: Only a petty thing but there could be more milk cartons to go with the amount of drinks sachets
28/11/2016
Rated 2.5 out of 5 :
Liked: The restaurant attached to the hotel was nice with friendly staff and a great curry! Considering the hotel is right underneath a flight path, it was surprisingly quiet.
Disliked: The hotel is worn and dilapidated. Some staff are friendly whilst others really aren't! No free wifi available in the room, lounge only. 15 to park your car. Wouldn't stay here again.
22/11/2016
Rated 2.5 out of 5 :
Liked: Guest did not comment for this item.
Disliked: Hot water hit and miss
22/11/2016
Rated 3.2 out of 5 :
Liked: nice rooms, great bed
Disliked: worst and most expensive breakfast I have had for a long time, only 8 people in the breakfast room and there was still no room. no eggs, no bacon, no coffee, no glasses for juice, had to make your own toast, but there was no bread, so this wasn't a problem, in the end we got fed up having to ask the 1 member of staff on duty so we gave up. Parking is also an issue, if your lucky enough to get a space, this will cost another 15 per night.
08/01/2017
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: No hot water, lukewarm just isn't as satisfactory. No kitchen open for dinner or a drink to have for room service or to just sit in the restaurant. And there's no where nice near to go for decent food. Unless your happy with kebab shops or Kentucky Fried Chicken & McDonald's. Which is still good, but only for when I am at home. Separate gender sauna & steam room. Which is fine, but not suitable for a couple who can't spend that time together. Considering they've paid quite a high payment to spend a couple of nights away together.
02/01/2017
Rated 1.9 out of 5 :
Liked: Location
Disliked: Room was not clean (soap box but with nothing inside, no bulb in the lamp, chair's arm ripped up.) definitely not a 4stars. United Kingdom should have better rating or control of their hotels and/or stars attribution
30/12/2016
Rated 1.9 out of 5 :
Liked: Staff tried hard
Disliked: Checked into my room twice to find someone else in there already. Key didn't work on another 3 occasions. Luggage put in someone else's room. Poor quality throughout
28/12/2016
Rated 3.2 out of 5 :
Liked: television and swimming pool
Disliked: There were some unruly guests in a room attached - when they were complained against by 4 other guests they became arguementative and unreasonable. Made the stay very disappointing.
23/12/2016
Rated 3.8 out of 5 :
Liked: Bed comfortable. Bathroom clean. Staff good
Disliked: Diet tonic water for the gin. My wife being a diabetic.
22/12/2016
Rated 4.0 out of 5 :
Liked: Location for Twickenham was good
Disliked: Breakfast was limited, the food was not replenished very quickly
22/12/2016
Rated 4.4 out of 5 :
Liked: Bed was most comfortable thing in the world! Rooms were quiet and nice and dark! Staff were very friendly and helpful! Walking distance to Twickenham Rugby Stadium which was the main purpose of our visit!
Disliked: The telly in our room didn't work properly. To be fair - we didn't report it straight away as we were out and about - and when we did report it (at 10 p. M.) - the General Manager went out of his way to personally get it working again - so no complaints really. We ate in the restaurant on the second night and service could have been swifter - never did get the jug of water I asked for - but food was good and value for money!
19/12/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Constant turn over of staff, expensive, unexciting menu (boring), constant in house politics..9/10 for something being wrong with the room
14/12/2016
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: This is not a 4 star hotel in either its accommodation, facilities or customer service
13/12/2016
Rated 1.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Was confronted by an extremely rude Manager - Ashley, who refused my booking for having the same name as another who visited the hotel, until I showed my id to confirm who I was. Can not see how a Mr and Mrs can be mistaken. This happened in front of a number of guests which left me embaressed, and spoilt what was suppose to be a lovely trip. He raised his eyebrows and was extremely unpleasant. Then once I was finally given a room it was smelly, unclean and toliet did not flush. Calling Ashley again, he put me into another room which was better.
12/12/2016
Rated 4.0 out of 5 :
Liked: the man at the reception desk when I arrived was lovely
Disliked: The floor in the bathroom moves when you walk on it
11/12/2016
Rated 1.2 out of 5 :
Liked: Nothing. Rude manger lots of guest complaining
Disliked: Dirty rooms rude manger, cosmo made with jif lemon.
11/12/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Car park is very run down, parking not possible at hotel due to on site gym members, parking nearby in frighteningly shabby public car park !
09/12/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Lack of parking
06/12/2016
Rated 2.9 out of 5 :
Liked: Staff friendly.
Disliked: Gave me the wrong room key on arrival. Opened the room door only to find 2 young ladies in the room, asleep in twin beds. Not sure who was most shocked. Very serious error by the hotel.
05/12/2016
Rated 4.0 out of 5 :
Liked: comfortable large bed and cleanliness of room. Nice en-suite with powerful shower. Friendliness of staff.
Disliked: Breakfast was not great as toaster didn't work and tea and coffee were cold. Room was very cold initially when we arrived and had to turn heating up to get room warm. Son got sorted though. Floor tiles in bathroom coming up and taps sprayed out at us.
05/12/2016
Rated 4.8 out of 5 :
Liked: helpful staff
Disliked: Some issues with our room, but was very quickly and smartly rectified.
03/12/2016
Rated 4.0 out of 5 :
Liked: This hotel is ideal for Heathrow airport, being just a short walk from Hounslow Central on the Piccadilly Line. I was just there for one night so didn't try the breakfast or use the pool.
Disliked: The room was tiny, but not really a problem for a single night stay.
30/11/2016
Rated 4.8 out of 5 :
Liked: The room was contemporary in design. Nice bathroom. Absolutely good enough for a comfortable nights stay.
Disliked: The television could have incorporated satellite channels. As such only had Free view.
30/11/2016
Rated 3.8 out of 5 :
Liked: swimming pool!
Disliked: Guest did not comment for this item.
28/11/2016
Rated 5 out of 5 :
Liked: Not much else to say but a great hotel
Disliked: Only a petty thing but there could be more milk cartons to go with the amount of drinks sachets
28/11/2016
Rated 2.5 out of 5 :
Liked: The restaurant attached to the hotel was nice with friendly staff and a great curry! Considering the hotel is right underneath a flight path, it was surprisingly quiet.
Disliked: The hotel is worn and dilapidated. Some staff are friendly whilst others really aren't! No free Wi-Fi available in the room, lounge only. £15 to park your car. Wouldn't stay here again.
22/11/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Hot water hit and miss
22/11/2016
Rated 3.2 out of 5 :
Liked: nice rooms, great bed
Disliked: Worst and most expensive breakfast I have had for a Long time, only 8 people in the breakfast room and there was still no room. No eggs, no bacon, no coffee, no glasses for juice, had to make your own toast, but there was no bread, so this was not a problem, in the end we got fed up having to ask the 1 member of staff on duty so we gave up. Parking is also an issue, if your lucky enough to get a space, this will cost another £15 per night.
17/11/2016
Rated 1.4 out of 5 :
Liked: Guest did not comment for this item.
Disliked: This was a poor experience to say the least. To start with the hotel advertises a car park. On arrival the car park was big enough for around 8 cars. You can park on the next park where they have 15 spaces available but because of the gym these spaces are full from 1700-2030ish. However the extremely rude receptionist said we can park on ASDA however you have to get up at 6.30am to move it then obviously pay to park for 4 hours before check out so thats 15. Once we finally checked in after the receptionist spent the duration of the check inn on the phone we where passed the room key. Then had to assume what floor our room was on. When we opened the door to the room at a glance it was nice however the list of broken and dirty equipment goes on. The air con didn't work and as you cant open the windows the room is like a sauna. The bathroom was covered in limescale and grime. The shower didn't work what so ever. The floor was dirty and just very unhygienic. We decided to use the facilities so we went to the pool. The lockers didn't lock as we wasn't a member of the gym so i had to leave my valuables in an open locker. The pool was fine but as i went with my partner we couldn't actually use the steam room or sauna as they where separate for men and women. We just decided to go back to the room as my partner and i felt very uncomfortable. We climbed into bed around 21.30 to go sleep as we where up early for our flight. At gone 22.00 the fire alarm went off 3 times. Then after a sweaty nights sleep in a room like the sauna we checked out. I wouldn't recommend this hotel to anyone as the staff where just down right ignorant and didn't want to know anything when i complained.
02/01/2017
Rated 1.9 out of 5 :
Liked: Location
Disliked: Room was not clean (soap box but with nothing inside, no bulb in the lamp, chair's arm ripped up...) definetly not a 4stars. UK should have better rating or control of their hotels and/or stars attribution
30/12/2016
Rated 1.9 out of 5 :
Liked: Staff tried hard
Disliked: Checked into my room twice to find someone else in there already . Key didn't work on another 3 occasions. Luggage put in someone else's room. Poor quality throughout
28/12/2016
Rated 3.2 out of 5 :
Liked: TV and swimming pool
Disliked: There were some unruly guests in a room attached - when they were complained against by 4 other guests they became arguementative and unreasonable. Made the stay very disappointing.
23/12/2016
Rated 3.8 out of 5 :
Liked: Bed comfy. Bathroom clean. Staff good
Disliked: Diet tonic water for the gin. My wife being a diabetic.
22/12/2016
Rated 4.0 out of 5 :
Liked: Location for twickenham was good
Disliked: Breakfast was limited, the food was not replenished very quickly
22/12/2016
Rated 4.4 out of 5 :
Liked: Bed was most comfortable thing in the world! Rooms were quiet and nice and dark! Staff were very friendly and helpful! Walking distance to Twickenham Rugby Stadium which was the main purpose of our visit!
Disliked: The telly in our room didn't work properly. To be fair - we didn't report it straight away as we were out and about - and when we did report it (at 10 p.m.) - the General Manager went out of his way to personally get it working again - so no complaints really. We ate in the restaurant on the second night and service could have been swifter - never did get the jug of water I asked for - but food was good and value for money!
19/12/2016
Rated 2.1 out of 5 :
Liked: Guest did not comment for this item.
Disliked: constant turn over of staff, expensive, unexciting menu (boring), constant in house politics.. .9/10 for something being wrong with the room
14/12/2016
Rated 1.9 out of 5 :
Liked: Guest did not comment for this item.
Disliked: this is not a 4 star hotel in either its accomadation , facilities or customer service
13/12/2016
Rated 1.4 out of 5 :
Liked: Guest did not comment for this item.
Disliked: Was confronted by an extremely rude Manager - Ashley, who refused my booking for having the same name as another who visited the hotel, until I showed my ID to confirm who I was. Can not see how a Mr and Mrs can be mistaken. This happened in front of a number of guests which left me embaressed, and spoilt what was suppose to be a lovely trip. He raised his eyebrows and was extremely unpleasant. Then once I was finally given a room it was smelly, unclean and toliet did not flush. Calling Ashley again, he put me into another room which was better.
12/12/2016
Rated 4.0 out of 5 :
Liked: the man at the reception desk when I arrived was lovely
Disliked: The floor in the bathroom moves when u walk on it
11/12/2016
Rated 1.2 out of 5 :
Liked: Nothing. Rude manger lots of guest complaining
Disliked: Dirty rooms rude manger, cosmo made with jif lemon.
11/12/2016
Rated 3.2 out of 5 :
Liked: Guest did not comment for this item.
Disliked: Car park is very run down , parking not possible at hotel due to on site gym members , parking nearby in frighteningly shabby public car park !
09/12/2016
Rated 2.9 out of 5 :
Liked: Guest did not comment for this item.
Disliked: Lack of parking
06/12/2016
Rated 2.9 out of 5 :
Liked: Staff friendly.
Disliked: Gave me the wrong room key on arrival. Opened the room door only to find 2 young ladies in the room, asleep in twin beds. Not sure who was most shocked. Very serious error by the hotel.
05/12/2016
Rated 4.0 out of 5 :
Liked: Comfy large bed and cleanliness of room. Nice en-suite with powerful shower. Friendliness of staff.
Disliked: Breakfast wasn't great as toaster didn't work and tea and coffee were cold. Room was very cold initially when we arrived and had to turn heating up to get room warm. Soon got sorted though. Floor tiles in bathroom coming up and taps sprayed out at us.
05/12/2016
Rated 4.8 out of 5 :
Liked: Helpfull staff
Disliked: Some issues with our room, but was very quickly and smartly rectified.
03/12/2016
Rated 4.0 out of 5 :
Liked: This hotel is ideal for Heathrow airport, being just a short walk from Hounslow Central on the Piccadilly Line. I was just there for one night so didn't try the breakfast or use the pool.
Disliked: The room was tiny, but not really a problem for a single night stay.
30/11/2016
Rated 4.8 out of 5 :
Liked: The room was contemporary in design. Nice bathroom. Absolutely good enough for a comfortable nights stay.
Disliked: The TV could have incorporated satellite channels. As such only had Free view.
30/11/2016
Rated 3.8 out of 5 :
Liked: swimming pool!
Disliked: Guest did not comment for this item.
28/11/2016
Rated 5 out of 5 :
Liked: Not much else to say but a great hotel
Disliked: Only a petty thing but there could be more milk cartons to go with the amount of drinks sachets
28/11/2016
Rated 2.5 out of 5 :
Liked: The restaurant attached to the hotel was nice with friendly staff and a great curry! Considering the hotel is right underneath a flight path, it was surprisingly quiet.
Disliked: The hotel is worn and dilapidated. Some staff are friendly whilst others really aren't! No free wifi available in the room, lounge only. 15 to park your car. Wouldn't stay here again.
22/11/2016
Rated 2.5 out of 5 :
Liked: Guest did not comment for this item.
Disliked: Hot water hit and miss
22/11/2016
Rated 3.2 out of 5 :
Liked: nice rooms, great bed
Disliked: worst and most expensive breakfast I have had for a long time, only 8 people in the breakfast room and there was still no room. no eggs, no bacon, no coffee, no glasses for juice, had to make your own toast, but there was no bread, so this wasn't a problem, in the end we got fed up having to ask the 1 member of staff on duty so we gave up. Parking is also an issue, if your lucky enough to get a space, this will cost another 15 per night.
21/11/2016
Rated 2.3 out of 5 :
Liked: We liked the spa facilities, the gym was ok but basic equipment
Disliked: Room was too small, TV was size 16", the head board was tatty along with the tiles in the bath, mattress was bumpy
02/01/2017
Rated 1.9 out of 5 :
Liked: Location
Disliked: Room was not clean (soap box but with nothing inside, no bulb in the lamp, chair's arm ripped up.) definitely not a 4stars. United Kingdom should have better rating or control of their hotels and/or stars attribution
30/12/2016
Rated 1.9 out of 5 :
Liked: Staff tried hard
Disliked: Checked into my room twice to find someone else in there already. Key didn't work on another 3 occasions. Luggage put in someone else's room. Poor quality throughout
28/12/2016
Rated 3.2 out of 5 :
Liked: television and swimming pool
Disliked: There were some unruly guests in a room attached - when they were complained against by 4 other guests they became arguementative and unreasonable. Made the stay very disappointing.
23/12/2016
Rated 3.8 out of 5 :
Liked: Bed comfortable. Bathroom clean. Staff good
Disliked: Diet tonic water for the gin. My wife being a diabetic.
22/12/2016
Rated 4.0 out of 5 :
Liked: Location for Twickenham was good
Disliked: Breakfast was limited, the food was not replenished very quickly
22/12/2016
Rated 4.4 out of 5 :
Liked: Bed was most comfortable thing in the world! Rooms were quiet and nice and dark! Staff were very friendly and helpful! Walking distance to Twickenham Rugby Stadium which was the main purpose of our visit!
Disliked: The telly in our room didn't work properly. To be fair - we didn't report it straight away as we were out and about - and when we did report it (at 10 p. M.) - the General Manager went out of his way to personally get it working again - so no complaints really. We ate in the restaurant on the second night and service could have been swifter - never did get the jug of water I asked for - but food was good and value for money!
19/12/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Constant turn over of staff, expensive, unexciting menu (boring), constant in house politics..9/10 for something being wrong with the room
14/12/2016
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: This is not a 4 star hotel in either its accommodation, facilities or customer service
13/12/2016
Rated 1.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Was confronted by an extremely rude Manager - Ashley, who refused my booking for having the same name as another who visited the hotel, until I showed my id to confirm who I was. Can not see how a Mr and Mrs can be mistaken. This happened in front of a number of guests which left me embaressed, and spoilt what was suppose to be a lovely trip. He raised his eyebrows and was extremely unpleasant. Then once I was finally given a room it was smelly, unclean and toliet did not flush. Calling Ashley again, he put me into another room which was better.
12/12/2016
Rated 4.0 out of 5 :
Liked: the man at the reception desk when I arrived was lovely
Disliked: The floor in the bathroom moves when you walk on it
11/12/2016
Rated 1.2 out of 5 :
Liked: Nothing. Rude manger lots of guest complaining
Disliked: Dirty rooms rude manger, cosmo made with jif lemon.
11/12/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Car park is very run down, parking not possible at hotel due to on site gym members, parking nearby in frighteningly shabby public car park !
09/12/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Lack of parking
06/12/2016
Rated 2.9 out of 5 :
Liked: Staff friendly.
Disliked: Gave me the wrong room key on arrival. Opened the room door only to find 2 young ladies in the room, asleep in twin beds. Not sure who was most shocked. Very serious error by the hotel.
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