Continental Hotel
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Customer Reviews For The Continental Hotel Hounslow


Address: 29-31 Lampton Road, Hounslow, Middlesex, England, UK, TW3 1JA
This hotel has averaged a score of 3.3 out of 5 by 1396 past guests
>>>Booking.com (average customer rating 3.5 out of 5 from 857 reviews)
>>>Laterooms (average customer rating 3.3 out of 5 from 12 reviews)
>>>Tripadvisor (ranked 18 of 23 for hotels in Hounslow and rated 3 out of 5 from 527 reviews)

22/07/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: In het algemeen zijn de kamers aan vernieuwing toe
21/07/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: The elevator lift could be updated.
20/07/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: No phone in bedroom Room bar was empty Had to pay ?30 deposite When I booked was not informed a photo identity was required. No one explained other facilities for example gym/ pool was available No facilities details available in room Room lacked enough shampoo
19/07/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast - fresh fruit not cut up properly, hard fried eggs - must have been hanging around for some time.
19/07/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Half the facilities in the room didn't work
20/07/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: No phone in bedroom Room bar was empty Had to pay £30 deposite When I booked was not informed a photo identity was required. No one explained other facilities for example gym/ pool was available No facilities details available in room Room lacked enough shampoo
16/07/2016
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Staff
14/07/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Over booking the hotel. 60 minutes waiting for ours room. The room was not clean at our arrival 19H00 this hotel need a lot renovation. Not very good neightborhood
12/07/2016
Rated 1.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: I was not happy with the staff at all, they don"y smile or greet you properly. The staff should attend a hospitality course !
10/07/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The fridge didn't work
10/07/2016
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: The cleanliness and the overall upkeep of the hotel is extremely poor and it needs to be refurbished.
08/07/2016
Rated 1.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Would take a while to list it.
06/07/2016
Rated 3 out of 5 :
The rooms are large and have everything you need for an overnight stay, however they are in need of a refresh. The pool in the basement is a lovely place to rewind and the guy in the gym reception couldn't have been more helpful.
04/07/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: No plug in sink within bathroom so shaving was not easy to keep water in sink!
03/07/2016
Rated 2.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: No food being served, as chef was new! And only 1 bar person could make a cocktail
03/07/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: No room service Rude staff False information about facilities shared
03/07/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Booked a twin room 2 days before arrival, upon arrival the room had not been made up ! This took 20 minutes whist we sat in reception! Parking is ?15 per night what a rip off
03/07/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Hotel insists on photo id on arrival - this might have been difficult if I didn't have my passport on me. And insists on a taking an addition pre-payment even when bill has been settled.
03/07/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Booked a twin room 2 days before arrival, upon arrival the room had not been made up ! This took 20 minutes whist we sat in reception! Parking is £15 per night what a rip off
02/07/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: I tried to change the condition of the room because the room was a little dry. But I couldn't, unfortunately.
02/07/2016
Rated 1.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Everything
01/07/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The Internet did not work properly in the Restaurant.
30/06/2016
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: Toilet is not clean, shower on is almost damaged and old. No water complimentary.
30/06/2016
Rated 1.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: List would be Long.
29/06/2016
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Pictures of rooms available for booking as misleading. We ended up in the small not cleaned room with very old equipment which you would rate with 2 stars maximum. Upon request to change room, staff promised but nothing happened. Additional cash is withheld to cover room damages and mini-bar - hardly anything which could look worse in reality and the mini bar was empty. Definitely would not recommend to stay there.
29/06/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: I am not sure why this hotel is advertised as a 4 star as in real I would give to it max 2. Small room with really small bed with window which can not be opened. Older equipment of bathroom looks good but can be better cleaned. Bill has to be paid on the first day of our stay but they also withheld the cash in case we will have something from mini bar or from their restaurant - well not sure how I can have something from empty mini bar and if I would go to their restaurant I will definitely pay directly. The cash (90 pounds) is still withhold even we came back 3 days ago. In this case the reality does not correspond with description and given rating as this is not how 4 star hotel should look like.
28/06/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Double check that bathroom ventilation is working in all rooms
28/06/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The toilet ventilation fan was creating a lot of vibration noise
27/06/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Close the restaurant later
26/06/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Ac didn't work or sky television
25/06/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/06/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: They were renovating at the time and had only done the first floor so naturally got put on the 3rd. Got given the wrong room or key or both but was then sorted (which was disappointing because the original room was bigger lol) and while I am sure the renovating will look good but until then the hallways will have to remain ugly
24/06/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room was a little tight with a crib, but the room itself was as pictured. There is a lot of remodeling going on, but we never heard any work going on.
23/06/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Parking was expensive and limited
23/06/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The bedrooms do not have Windows to open for fresh air can get very muggy in bedrooms
22/06/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Unfortunately, the water didn't drain away (clearly there was a problem! ). As it was a wet room, this meant I had to have a very quick shower before it flooded the bedroom.
22/06/2016
Rated 4 out of 5 :
Good location, comfortable bed. I was only there for a very short time (barely 10 hours). Some problems with the shower in the morning (the water didn't drain away, so it came close to flooding! ) but otherwise ok.
21/06/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: The cleanliness can be improved.
20/06/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Parking very expensive. I parked around the corner at 6pm as it was free.
20/06/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: The broken tap! The cigarette end near the kettle! All very grubby.
19/06/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The check in process needs to be improved having to recomplete info already provided on line, printer problems with receptionist taking copy of identification details on her iPhone (surely a privacy issue here) taking 12 minutes to finalise. Hotel entrance doors extremely stiff & difficult to negotiate with suitcases (a two person job). Reception staff could have provided some assistance.
18/06/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast too expensive. Close to Hounslow Central tube station but an hour into central London.
16/06/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room was way too hot and the air-conditioning only made it too cold. There was a massive stain on the carpet which was quite disturbing and the toilet was not well secured.
16/06/2016
Rated 4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Restaurant is rubbish. All processed food from a packet. Fish and chips would have been better from a local chip shop. Service in restaurant is also very slow.
15/06/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/06/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/06/2016
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: I stayed in total 12 days there and on the last day I've been charged ?40 ! For late departure ! 4 stars? For what ? Definitely not costumer service.
14/06/2016
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: I stayed in total 12 days there and on the last day I've been charged £40 ! For late departure ! 4 stars? For what ? Definitely not costumer service.
12/06/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Being charged twice for my stay.
12/06/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Restaurant staff very very slow. Managers stood around doing very little, calling staff over leaving customers waiting.
10/06/2016
Rated 1.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Wi-Fi not working - breakfast extremely poor and with no service at the designated opening hour
09/06/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/06/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bed headboard had been scratched to pieces.
03/06/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/06/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Parking a bit pricey
31/05/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Staff were fairly rude upon arrival, no smile and dismissive.
29/05/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The breakfast was dreadful
29/05/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Parking at hotel was not possible and on a corner of a busy road. Had to park in nearby multistory for ?12 bout 5 minutes a way Key card wouldn't work multiple times which was annoying. Staff pleasant but weren't overly helpful. Had to put down a ?30 deposit for room.
29/05/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Parking at hotel was not possible and on a corner of a busy road. Had to park in nearby multistory for £12 bout 5 minutes a way Key card wouldn't work multiple times which was annoying. Staff pleasant but weren't overly helpful. Had to put down a £30 deposit for room.
27/05/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room was not well lighted. Luck of table lamps on the dresser/drawer and side tables.
25/05/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Well. This is my third time at the continental. On my last two occasions of staying at this hotel, The Sauna & steam rooms were out of action. (we was not informed about this prior) (or the surcharges up front) Quality of breakfast options could be higher for the price.
24/05/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
23/05/2016
Rated 4 out of 5 :
Bit sceptical after reading the reviews but we were on the 4th floor and really don't have a single bad word about our stay. Room was really nice, staff helpful, the pool / Jacuzzi was incredible and the gym looked really good. Went for Twickenham 7s. Would definitely go again, bit pricey but it is in London so is expected
19/05/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Couldn't open window
19/05/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The floor we stayed in was being renovated and the hall way was very dirty and our room had holes in the wall and dust was found on the tops of the furniture.
16/05/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The breakfast was hopeless
16/05/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Staff were a bit awkward at times. There was no telephone in the room for room service. Breakfast was very basic.
15/05/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bad area really not for wondering around by yourself
15/05/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Poor value for money Mediocre Argumentative desk staff- said they would refund an overcharge eventually and guess what- they haven't so far.
13/05/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Dark room.
10/05/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: 3rd floor is under refurbishment and was a bloody mess
06/05/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: The staff is very cold, everything seems to be "by contract", the breakfast looks rich but very poor quality. If you go there for the spa, better not to go. Sauna and steam bath are inside the changing rooms. I haven't seen my girlfriend for 2 hours and no wife or sognal available to communicate.
05/05/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Was given a room on a floor under renovation, with cans of paint scattered around and sheets used as partitions in some part of the communal corridors, although the hotel was nearly empty that night. Complained at reception and was given another room by a not very charming lady who seemed to dislike having to accommodate me.
04/05/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Very nice staff cooperative
04/05/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The door bell on the rooms
03/05/2016
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: Parking, room with no telephone to reception. Most bathroom facilities were loose. Tap that sprayed water everywhere. Plastic under sheet was sweaty! Got a parking ticket as miss advised!
03/05/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Parking is an issue
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