Continental Hotel
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Customer Reviews For The Continental Hotel Hounslow


Address: 29-31 Lampton Road, Hounslow, Middlesex, England, UK, TW3 1JA
This hotel has averaged a score of 3.5 out of 5 by 931 past guests
>>>Booking.com (average customer rating 3.5 out of 5 from 904 reviews)
>>>Laterooms (average customer rating 3.3 out of 5 from 8 reviews)
>>>Tripadvisor (ranked 17 of 23 for hotels in Hounslow and rated 3.1 out of 5 from 19 reviews)

06/12/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Gave me the wrong room key on arrival. Opened the room door only to find 2 young ladies in the room, asleep in twin beds. Not sure who was most shocked. Very serious error by the hotel.
05/12/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast was not great as toaster didn't work and tea and coffee were cold. Room was very cold initially when we arrived and had to turn heating up to get room warm. Son got sorted though. Floor tiles in bathroom coming up and taps sprayed out at us.
05/12/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Some issues with our room, but was very quickly and smartly rectified.
03/12/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room was tiny, but not really a problem for a single night stay.
30/11/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The television could have incorporated satellite channels. As such only had Free view.
30/11/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/11/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Only a petty thing but there could be more milk cartons to go with the amount of drinks sachets
28/11/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The hotel is worn and dilapidated. Some staff are friendly whilst others really aren't! No free Wi-Fi available in the room, lounge only. ?15 to park your car. Wouldn't stay here again.
28/11/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The hotel is worn and dilapidated. Some staff are friendly whilst others really aren't! No free Wi-Fi available in the room, lounge only. £15 to park your car. Wouldn't stay here again.
22/11/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Hot water hit and miss
22/11/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Worst and most expensive breakfast I have had for a Long time, only 8 people in the breakfast room and there was still no room. No eggs, no bacon, no coffee, no glasses for juice, had to make your own toast, but there was no bread, so this was not a problem, in the end we got fed up having to ask the 1 member of staff on duty so we gave up. Parking is also an issue, if your lucky enough to get a space, this will cost another ?15 per night.
22/11/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Worst and most expensive breakfast I have had for a Long time, only 8 people in the breakfast room and there was still no room. No eggs, no bacon, no coffee, no glasses for juice, had to make your own toast, but there was no bread, so this was not a problem, in the end we got fed up having to ask the 1 member of staff on duty so we gave up. Parking is also an issue, if your lucky enough to get a space, this will cost another £15 per night.
21/11/2016
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room was too small, television was size 16", the head board was tatty along with the tiles in the bath, mattress was bumpy
20/11/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: There was a constant noise of a water system filling and then flushing. Night life around hotel was limited
20/11/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bar had no draught beers, restaurant service was not great, location not great
20/11/2016
Rated out of 5 :
The hotel does not have a laundry service and no arrangement with a local contractor. The staff does not speak English and I suggest properly they are illegally in this country. Most of the staff are new in London and they have no clue about the city.
17/11/2016
Rated 1.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: This was a poor experience to say the least. To start with the hotel advertises a car park. On arrival the car park was big enough for around 8 cars. You can park on the next park where they have 15 spaces available but because of the gym these spaces are full from 1700-2030ish. However the extremely rude receptionist said we can park on asda however you have to get up at 6.30am to move it then obviously pay to park for 4 hours before check out so that is ?15. Once we finally checked in after the receptionist spent the duration of the check inn on the phone we where passed the room key. Then had to assume what floor our room was on. When we opened the door to the room at a glance it was nice however the list of broken and dirty equipment goes on. The air con didn't work and as you cant open the windows the room is like a sauna. The bathroom was covered in limescale and grime. The shower didn't work what so ever. The floor was dirty and just very unhygienic. We decided to use the facilities so we went to the pool. The lockers didn't lock as we was not a member of the gym so I had to leave my valuables in an open locker. The pool was fine but as I went with my partner we couldn't actually use the steam room or sauna as they where separate for men and women. We just decided to go back to the room as my partner and I felt very uncomfortable. We climbed into bed around 21.30 to go sleep as we where up early for our flight. At gone 22.00 the fire alarm went off 3 times. Then after a sweaty nights sleep in a room like the sauna we checked out. I wouldn't recommend this hotel to anyone as the staff where just down right ignorant and didn't want to know anything when I complained.
17/11/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
17/11/2016
Rated 1.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: This was a poor experience to say the least. To start with the hotel advertises a car park. On arrival the car park was big enough for around 8 cars. You can park on the next park where they have 15 spaces available but because of the gym these spaces are full from 1700-2030ish. However the extremely rude receptionist said we can park on asda however you have to get up at 6.30am to move it then obviously pay to park for 4 hours before check out so that is £15. Once we finally checked in after the receptionist spent the duration of the check inn on the phone we where passed the room key. Then had to assume what floor our room was on. When we opened the door to the room at a glance it was nice however the list of broken and dirty equipment goes on. The air con didn't work and as you cant open the windows the room is like a sauna. The bathroom was covered in limescale and grime. The shower didn't work what so ever. The floor was dirty and just very unhygienic. We decided to use the facilities so we went to the pool. The lockers didn't lock as we was not a member of the gym so I had to leave my valuables in an open locker. The pool was fine but as I went with my partner we couldn't actually use the steam room or sauna as they where separate for men and women. We just decided to go back to the room as my partner and I felt very uncomfortable. We climbed into bed around 21.30 to go sleep as we where up early for our flight. At gone 22.00 the fire alarm went off 3 times. Then after a sweaty nights sleep in a room like the sauna we checked out. I wouldn't recommend this hotel to anyone as the staff where just down right ignorant and didn't want to know anything when I complained.
14/11/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: It was a bit tired limited parking
14/11/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: The hotel description said "parking is available on site" - what it doesn't say is that there are only a handful of spaces. We had to park on an Asda car park! We chose this hotel specifically because there was parking on-site. We also arrived a couple of hours early and there was nowhere secure to leave our bags. Not what you expect in a 4* hotel.
14/11/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/11/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Arrived late. Just after 2300hrs and bar was shut Had to pay 30 for parking for two days, would expect to be made aware when booking hotel
13/11/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The fan in the shower was alarmingly noisy and the door to the bathroom didn't close well unless locked.
14/11/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Arrived late. Just after 2300hrs and bar was shut Had to pay £30 for parking for two days, would expect to be made aware when booking hotel
12/11/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Car parking a little tight
12/11/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Uncomfortable beds in small room Cold Noisy Unhelpful staff
07/11/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: This is a 4 start hotel. I have stayed in many hotels the Intercontinentals, Hiltons, Raddion Blus, Ibis, Premieres Inns and the Travel Lodges. I've had my fair share of the best and the worst hotels. But remember this is a 4 star! Upon check it, I was not greeted but spoken to someone who English was not their first language. Hey I am a British Pakistani, and I have family who can't speak English let alone as good as this woman. But. Simple Hello Good Evening, How are you? is that so hard? Upon paying I said to the lady, what about a pre auth, so I can bill everything to the room. She said she cannot do that unless its a credit card because it will freeze money for a Long time? so what is the problem with that I asked, she then asked me how much? I said excuse me, what do you usually do she goes 30 I thought great. Room is great kind of small but its great. Anyhow went to the bar that shuts at 10:30 btw, and 11pm for guests on a Saturday?! During our drinks the man came over and said we only have £30gbp pre authorisation on the room and we cannot bill it to the room? what! I went mental, how can you not bill it to the room when they have my card on file? At this point there attitude of the whole hotel was so poor I was getting so angry btw I am with my other half you don't need this right? No curtsy! At 11pm the bar turned all the lights off whilst we are sitting there, they kept referring t policy etc. We lit a candle spent another hour laughing and joking before going to the room. Honestly all the staff I met at this hotel are rude, treat you like a criminal and really unprofessional. The only good thing about the hotel is a large led television, and really good home made Pizza. I've never written a review, but trust me this hotel is ridiculous! The staff are really really poor.
07/11/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: This is a 4 start hotel. I have stayed in many hotels the Intercontinentals, Hiltons, Raddion Blus, Ibis, Premieres Inns and the Travel Lodges. I've had my fair share of the best and the worst hotels. But remember this is a 4 star! Upon check it, I was not greeted but spoken to someone who English was not their first language. Hey I am a British Pakistani, and I have family who can't speak English let alone as good as this woman. But. Simple Hello Good Evening, How are you? is that so hard? Upon paying I said to the lady, what about a pre auth, so I can bill everything to the room. She said she cannot do that unless its a credit card because it will freeze money for a Long time? so what is the problem with that I asked, she then asked me how much? I said excuse me, what do you usually do she goes £30 I thought great. Room is great kind of small but its great. Anyhow went to the bar that shuts at 10:30 btw, and 11pm for guests on a Saturday?! During our drinks the man came over and said we only have £30gbp pre authorisation on the room and we cannot bill it to the room? what! I went mental, how can you not bill it to the room when they have my card on file? At this point there attitude of the whole hotel was so poor I was getting so angry btw I am with my other half you don't need this right? No curtsy! At 11pm the bar turned all the lights off whilst we are sitting there, they kept referring t policy etc. We lit a candle spent another hour laughing and joking before going to the room. Honestly all the staff I met at this hotel are rude, treat you like a criminal and really unprofessional. The only good thing about the hotel is a large led television, and really good home made Pizza. I've never written a review, but trust me this hotel is ridiculous! The staff are really really poor.
06/11/2016
Rated out of 5 :
Decent with 1 or 2 hiccups. Very good location and staff very friendly. Have an excellent fully equipped gym below to have a good workout then relax in the pool. Close to Heathrow with excellent transport links. Will stay again for sure.
05/11/2016
Rated 4 out of 5 :
This is a great hotel, offering brilliant value for money The rooms are good, clean, spacious and cosy. Has great transport links to central London and close to airport. Staff are very professional and friendly. Overall had a good stay! Nice hotel :)
03/11/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The shower didn't work. They gave us another room to shower in but that didn't work either.
01/11/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Few stains in the sink. Blocked toilet. Dark lighting
01/11/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast was not good and staff or miserable
31/10/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room size,
31/10/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The glass shower door didn't close which caused our bathroom to flood. The sink tap would not turn off properly neither would it get hot. There were stains on the bed sheets? Breakfast and our dinner came up to our room lukewarm which indicated it was not fresh at all very disappointing as it looks ever so tasty; it was a shame it really let the hotel down. I would never stay here again neither would I recommend it to anyone.
October 2016
Rated 1.7 out of 5 :
I booked a Superior Double Room for me and my wife to stay after attending a wedding party. Firstly we could not find the hotel or the hotel car park. After several calls to reception (we were hung up on twice) we managed to find the hotel. We checked in but we did not seem to recognise the hotel from the images we had seen online and thought we may be in the wrong hotel. However, reception had our details and we were checked in and lead to our room. The room was nothing like the images we had seen online, it was far from a 4 star hotel as advertised. It would not even get a star rating. The bedside lamps were broken and hanging. There was damage to the wall and sockets by the bedsides. The room had very squeaky floorboards with a very dated carpet. The bathroom seemed somewhat clean but again it was very dated the taps were rusted and also had hard water damage. Not only that, we were given a twin room even though we had booked a double room. We complained about this and were told nothing could be done as this was the last room. There was no apology or offer of a refund as we did not get what we had paid for.complaint ongoing.
27/10/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: There was no hot water the first night but wen the problem was sorted they gave us a extra night
27/10/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: No hot water for showering or washing. And you cannot pay by card over the phone for Room service.
26/10/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
26/10/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: No hot water, so cold shower at 6am! Fire alarm going off in the night. Ran out of draught beer at 9pm on a weekday?
25/10/2016
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: Broken television, broken hairdryer and 4 rooms and hallway being renovated from next door down. Was told when checking out that we were meant to be given a new room but won't told by staff.
25/10/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Hotel room was not the same as pictures on the internet. The bed head board material was falling off, lamp was broken, ripped chair in the room, broken floor tiles in the bathroom, rusty taps, there was mould around the shower. Was a let down as this was part of a birthday present for my partner! And I was not happy about staff trying to charge me again for breakfast when I checked out when everything was paid for when I booked. Also we had a fire alarm going off at 7am one morning.
25/10/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bathroom could have done with being re-grouted, non curry smelling towels would be nice!
23/10/2016
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/10/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bad elevator
21/10/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/10/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: The Car parking situation was shocking and only just managed to get a space even though on the website it describes the parking as having plenty of spaces. As I got out of the lift on Level 3 I was greeted by a building site, with dust sheets on the floor, electrical cables hanging out, walls half painted and nothing separating me or stopping me from walking into the "renovation"/building site which I find very dangerous. The overall cleanliness of the room was okay, but there was sockets hanging off the wall with bare cable on show. The grouting in the shower was mouldy and taps all dirty. The shower I took on Monday evening was freezing cold and just a dribble of water which was not pleasant! The toilet seat was also stained which is not a nice site and there seemed to be blood on the bathroom door.
18/10/2016
Rated 1.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: The hotel is worn out and not maintained. Overall not clean either. On site paid parking is very limited.
17/10/2016
Rated 2.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Building work going on- stuff are not always helpful
16/10/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: The service in the restaurant, the food took ages, the potatoe wedges tasted of fish, but according to the manager they couldn't taste it. So the customer is wrong. As I said to him, unlike Arnie, I won't be back
13/10/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: The food. Breakfast tasted and looked like it had been o. The hot plate a v Long time. I ate in the hotel at night. My curry was watery and the naan was definitely a supermarket prepacked special. If you use the pool take a padlock and a towel. I was loaned these items by the gym reception but grudgingly. Had shower water pressure issue
13/10/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Fridge was dirty curtains not clean
11/10/2016
Rated 2.3 out of 5 :
Liked: guest did not comment for this item.
Disliked: The public areas of the hotel didn't look very clean. The door of the walking shower didn't close properly which caused the bathroom to be "flooded" after every shower. We booked the hotel because they were advertising the spa and the swimming pool. During the booking as well as when we checked-in, we were never informed that it was under maintenance. When we showed up at the spa, htey told us that it was unavailable. When we complained about it at the reception, they didn't even apologize for the inconvenience, or offered a compensation. I am a frequent traveller and this is one of the worst services I have witnessed. I do not recommend this hotel.
11/10/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
09/10/2016
Rated 1.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Changed rooms 3x because the toilets and television was not working. Very stressful
09/10/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The carpets in the hallway were a bit grubby
07/10/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Food was not good
11/10/2016
Rated 4 out of 5 :
Stayed here for 4 nights as part of business trip. Hotel rooms are good and very comfortable. Looks like new rooms. Breakfast area is too small and spread is not so great. Staff are very friendly and I would definitely recommend this hotel.
05/10/2016
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: As above
04/10/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast at 6am
02/10/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
30/09/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Some fixtures in my room were not working Coffee maker stand & washbasin tap
29/09/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: First of all - they pre-authorised my credit card with the price of the stay without mentioning it anywhere and without telling me. They wanted an addition ?30 a night for the release of the first pre authorisation. Stayed for 7 night. The overall cleanliness of the room - The sink hole was open and you could see hairs and nails from previous guests. Tons of rust on the towels hanger. Room keycard that stopped working almost every day even though it was nowhere near electronics - had to go back to reception 4 times. For such a Long stay we got the smallest room in the floor (could also tell by the photo of emergency exits where it shows the rooms) bed was from one side of the room to another, only space left is the short hallway from bed to door. No wardrobe. Safe was not working. There is only one lift in the hotel that shakes whenever you walk into and very very small. Very inconvenient. Had to use stairs to get to 4th floor since lift was taking a few Long minutes to arrive.
29/09/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: I booked this hotel because it offers a sauna / spa. Yet the sauna was closed for the 3 days I were there. It should not advertise a spa when it is not operating. Room was very small - no complimentary water, empty mini bar.
September 2016
Rated 4.2 out of 5 :
Good value for money stay.
29/09/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: First of all - they pre-authorised my credit card with the price of the stay without mentioning it anywhere and without telling me. They wanted an addition £30 a night for the release of the first pre authorisation. Stayed for 7 night. The overall cleanliness of the room - The sink hole was open and you could see hairs and nails from previous guests. Tons of rust on the towels hanger. Room keycard that stopped working almost every day even though it was nowhere near electronics - had to go back to reception 4 times. For such a Long stay we got the smallest room in the floor (could also tell by the photo of emergency exits where it shows the rooms) bed was from one side of the room to another, only space left is the short hallway from bed to door. No wardrobe. Safe was not working. There is only one lift in the hotel that shakes whenever you walk into and very very small. Very inconvenient. Had to use stairs to get to 4th floor since lift was taking a few Long minutes to arrive.
28/09/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
28/09/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Price form breakfast was expensive
26/09/2016
Rated 2 out of 5 :
Stayed on 21st September and No water! Placed looked decent enough with a decent health club but there was an issue with the water (pipe burst I was told) which prevent the whole place getting water! Not happy although staff tried their best.
25/09/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: The staff weren't the happiest, very sullen faces and during breakfast felt like I was being watched over. The breakfast was cold so hot plates need checking.
23/09/2016
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: The room was smelly and bathroom dirty. Not pleasant. Building work being carried out so sheets covering building areas. Creaky floorboards and filthy carpets.
22/09/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Disappointed with the website as the photos did not reflect the room at all and the rating I would say 2 to 3 Disappointed with the website as the photos did not reflect the room at all and the rating I would say 2 to 3 stars. Very very old finish and tired. I have travel 5 months of this year. And I have had a quite a few disappointments through the website as what they say is 4 to 5 and photos. Shall not trust them anymore. Stars
22/09/2016
Rated 2.1 out of 5 :
Liked: guest did not comment for this item.
Disliked: Cleanliness of the room, and floor was appalling, even someones excrement in the toilet when we arrived, pubic hair on the floor, torn bed head, air con which didn't work and the floor was under refurbishment and a mess. The breakfast was freezing cold and congealed fat very limited choice and of very poor quality. Waiting on staff not responsive or helpful. Toaster didn't work at breakfast. Whole hotel stinks of chlorine from the gym
19/09/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/09/2016
Rated 2.7 out of 5 :
Liked: guest did not comment for this item.
Disliked: Our second-floor rooms was directly over the gymnasium which literally shook the walls each time the weights were dropped to the floor (we had to move to the 4th floor in order to sleep). The bathroom was not clean and the sink was plugged. The hair dryer did not work. The breakfast was mediocre and expensive.
17/09/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Bed
16/09/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Finding it. Took me over 40 minutes once in vicinity.
16/09/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
16/09/2016
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: Everything. - The ac was broken while it was very hot - A bad smell from the shower - Moister in the shower and on the curtains - Breakfast was also very disappointing - 4 star rate sign was from 2012 - The hotel needs a renovation, light switches are loose And on the website I see every positive reviews and very negative reviews. This is strange!
15/09/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: The bedroom that I stayed in could have been more cleaner. However, the bedroom was cosy and comfortable.
10/09/2016
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
07/09/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Building works being conducted inside of the Hotel, Hotel Furnishing needs to be changed or giving a good clean.
01/09/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
30/08/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: I viewed the breakfast which is 13. Not impressed at all. The coffee was dreadful and at 4.50 I had one cup only. Opted to go to Iceland buy packets to make in my room. There are so many places within walking distance to eat or get a decent coffee. Floor staff were lovely but the manager I felt intimidated by. He came off as abrasive. Having worked in hospitality I found this quite off putting to even consider dining. I went to Greggs and got my breakfast with coffee for 3.00 :)
30/08/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The restaurant was not serving the main menus on the website only the bar menu. The pool was so strong with choline that it made our eyes sting for hours after and also made our chests hurt and hard to breath, felt very light headed after. It needs looking at. Also think it is a shame there is a 15 car park charge, seems a little expensive per night for hotel guests.
30/08/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: I viewed the breakfast which is £13. Not impressed at all. The coffee was dreadful and at £4.50 I had one cup only. Opted to go to Iceland buy packets to make in my room. There are so many places within walking distance to eat or get a decent coffee. Floor staff were lovely but the manager I felt intimidated by. He came off as abrasive. Having worked in hospitality I found this quite off putting to even consider dining. I went to Greggs and got my breakfast with coffee for £3.00 :)
30/08/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: The restaurant was not serving the main menus on the website only the bar menu. The pool was so strong with choline that it made our eyes sting for hours after and also made our chests hurt and hard to breath, felt very light headed after. It needs looking at. Also think it is a shame there is a £15 car park charge, seems a little expensive per night for hotel guests.
27/08/2016
Rated 1.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: The hotel is under construction. The refurbished rooms are characterless. The bed too high, the fridge door opening and hitting the side table threatening to throw off the lamp shade. The bottom of the bed hits your ankles (who needs ankles! ) Sealing on the shower door rubbish. The stand by lighting was really annoying. Small grey and very uncomfortable review before employing same cheap fittings and design to the rest of the hotel.
25/08/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast expensive. Housekeeper very laxed. The deposit for damages was expensive and not informed that it would be 100 per room which was frozen for a few days after leaving. Considering the toilet seat and wardrobe door was loose, marks on the carpet and the housekeeper tided and did not change items until I informed late staff I thought was out of order! These should be sorted before the next residents arrive, so there made sure a refund was made on check out.
25/08/2016
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Breakfast expensive. Housekeeper very laxed. The deposit for damages was expensive and not informed that it would be £100 per room which was frozen for a few days after leaving. Considering the toilet seat and wardrobe door was loose, marks on the carpet and the housekeeper tided and did not change items until I informed late staff I thought was out of order! These should be sorted before the next residents arrive, so there made sure a refund was made on check out.
24/08/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
23/08/2016
Rated 3.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: No windows open in hotel. Staff packed up breakfast stuff be for we finished eating. Mould. Don't stay on 3rd floor request 4th floor
22/08/2016
Rated 3.5 out of 5 :
Liked: guest did not comment for this item.
Disliked: The elevator was not too good
20/08/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
19/08/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Nothing
18/08/2016
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room extremely stuffy Bed so hot needed 17C air-conditioning to sleep Door of room very stiff Handbasin in bathroom stupid design - splashes you all down the front
17/08/2016
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room space not enough
16/08/2016
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: We felt the hotel needed a bit of renovating as there were lots of marks and stains on the walls and carpet. We were also quite down about the fact that the bar didn't have sky sports. We were looking forward to watching a game, but unfortunately we were told that the televisions didn't have the sports package
16/08/2016
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: ---
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