Ace Hotel Shoreditch
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Customer Reviews For Ace Hotel Shoreditch


Address: 100 Shoreditch High Street, London, England, UK, E1 6JN
This hotel has averaged a score of 4.2 out of 5 by 5077 past guests
>>>Booking.com (average customer rating 4.3 out of 5 from 3084 reviews)
>>>Tripadvisor (ranked 142 of 1134 for Hotels in London and rated 4 out of 5 from 2007 reviews)

16/09/2019
Rated 5 out of 5 :
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16/09/2019
Rated 4.8 out of 5 :
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15/09/2019
Rated 4.4 out of 5 :
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13/09/2019
Rated 4.4 out of 5 :
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13/09/2019
Rated 4.8 out of 5 :
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13/09/2019
Rated 5 out of 5 :
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10/09/2019
Rated 5 out of 5 :
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10/09/2019
Rated 5 out of 5 :
Dear Valentina, \n\nMany thanks for choosing to stay with us at ace, and for taking the time to share your feedback. \n\nI will pass your comments to our ace staff members, Please next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. \n\nDon't forget to check our Events Calendar on our Website, you can always find there all information related to our events spreaded through the hotel, including our Night Light sessions hosted on our Rooftop bar, and their opening times. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team\n.
09/09/2019
Rated 5 out of 5 :
Hey Victoria, \n\nThis is such a nice review! Thanks for staying with us and for taking the time to write this. \n\nWe can't wait to have you back to sleep with us! Please keep my email address, jose. Piquer@acehotel.com, so that I can take care of booking next time you are in town, we will try our very best to allocate your room away from the streets of Shoreditch and it's noise. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team\n.
08/09/2019
Rated 4.4 out of 5 :
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08/09/2019
Rated 5 out of 5 :
Dear Ron, \n\nThank you so much for your feedback and sharing your review with our TripAdvisor community. \n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need.\n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team\n.
08/09/2019
Rated 5 out of 5 :
Dear Malika, \n\nThank you so much for your feedback and sharing your review with our TripAdvisor community. I will personally pass your Kudos to our Stunning Front Desk Team, they will be over the moon to see their mentions online and their work recognised by our guests. Thank you for that! \n\nOn the weekends we are so popular that it can really get busy at some stages, always check our Events Calendar on our Website to see if there is any event of your liking, or just to see if our Amazing Night Light sessions are hosted upstairs on our Rooftop Bar. \n\nNext time you are planning to sleep with us again, don't be shy and send me an email on jose. Piquer@acehotel.com, I will be thrilled to organise anything you may need prior travelling back to ace. \n\nAll our ace family is looking forward to see you around, \n\nJose and the ace team.
06/09/2019
Rated 5 out of 5 :
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05/09/2019
Rated 5 out of 5 :
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04/09/2019
Rated 4 out of 5 :
Dear Allostt, \n\nMany thanks for choosing to stay with us at ace, and for taking the time to share your feedback. \n\nI will pass your feedback directly to our Senior Managers to take it in consideration for further renovations, our gym is a very petite space with our Sauna, open 24/7 to our guests and ace residents, but rest assured that we are working on different projects to maximise our fitness space, hopefully next time you are staying with us you will notice some fit Upgrades on our space. \n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team.
04/09/2019
Rated 4 out of 5 :
Dear js2018458, \n\nThank you so much for such an amazing review and sharing your love for ace with our TripAdvisor community, \n\nI will personally pass your kudos to our Chefs and Hoi Polloi restaurant from their Fish & Chips, they will be waiting for your with some new menus yummy updates for the new season coming son. \n\nAbout our coffee, what can we say. The lobby caféé\u00E9 is the result of a partnership with Square Mile Coffee Roasters. Helmed by a World Barista Champion, and Anette Moldvaer, a World Cup Tasters Champion, the small Square Mile team brings a near-obsessive, passionate attention to detail to their search for the very best beans. I can assure you all ace staff are just in love with them as you are.\n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team.
03/09/2019
Rated 4 out of 5 :
Dear Hanabidesu, \n\nThank you so much for your feedback and sharing your review with our TripAdvisor community. \n\nWe really appreciate your love for our Water Glass Bottles in the room, our Love for our planet is a result from a collaboration with Belu water to save thousands of plastic water waste on a daily basis. With our Stunning Hoi Polloi restaurant we are also collaborating with Belu downstairs in our restaurant, running a Charity donation that has already helped so many people to get clean water with the ones they have no resources to get access to. \n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team.
02/09/2019
Rated 5 out of 5 :
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01/09/2019
Rated 5 out of 5 :
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01/09/2019
Rated 4.4 out of 5 :
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01/09/2019
Rated 4.8 out of 5 :
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31/08/2019
Rated 4.2 out of 5 :
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31/08/2019
Rated 4.6 out of 5 :
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30/08/2019
Rated 4.2 out of 5 :
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29/08/2019
Rated 4.8 out of 5 :
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29/08/2019
Rated 4.4 out of 5 :
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28/08/2019
Rated 3.8 out of 5 :
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28/08/2019
Rated 5 out of 5 :
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28/08/2019
Rated 5 out of 5 :
Dear od1_404, \n\nMany thanks for choosing to stay with us at ace, and for taking the time to share your feedback. \n\nI will pass your kudos to our amazing housekeeping team, who will be over the moon to see their work valued on your comments, \n\nWe are really sorry we dropped the ball on communicating to you on arrival that we have all kind of free amenities on request 24/7 calling our Superb Front Desk Team. From Slippers, Sewing Kits, Body Lotion. Or anything you can think of. If we do not have the item for you, we will direct you to the closest place to find your missing toiletries during your stay with us. \n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. And please, next time you find anything during your stay that does not feel right, from Vegan Breakfast expectations to television glitches, don't be shy and talk to us, our Front Desk Managers are more than happy to fix anything in a blink for you while you are staying with us to make sure we are all ticking all the boxes. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team\n.
27/08/2019
Rated 4.6 out of 5 :
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27/08/2019
Rated 4.4 out of 5 :
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26/08/2019
Rated 5 out of 5 :
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26/08/2019
Rated 4.6 out of 5 :
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26/08/2019
Rated 4.8 out of 5 :
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26/08/2019
Rated 4.2 out of 5 :
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25/08/2019
Rated 5 out of 5 :
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25/08/2019
Rated 5 out of 5 :
Dear Kate, \n\nThank you so much for sharing your ace love with our TripAdvisor community. \n\nI am sorry we did not tick the A/C box from your room, and your expectations were not fully meet on your last trip, please next time you are coming to sleep with us again, email me directly on jose. Piquer@acehotel.com I will be thrilled to look after any request you may have and make sure we are scoring 5 stars on your next review. \n\nWe are also sorry if no one communicated to you about our coolest extension leads in our rooms, with your beloved usb ports to charge all our millennial devices, please next time don't be shy and talk to us. Our Front Desk Team will go the Extra Mile to meet your needs and make sure you to direct you around the property if you may need anything from us. \n\nWe hope to see you around very son, all the ace family is looking forward to Welcome you Back, \n\nJose and the ace team.
24/08/2019
Rated 5 out of 5 :
Dear Tibbs0675, \n\nWe are really sorry to read your review today, seems that we did not tick any of your expectations boxes and I can only apologise for that, unfortunately from your TripAdvisor username I am not able to track your reservation or your booking, \n\nI wanted to assure you that your comments have been shared with the relevant department managers for their attention and further follow up with the teams. \n\nPlease feel free to contact me back if you wish to provide me with a more detailed feedback from your stay, also if you are planning to come back and sleep with us again, let us know and we will do our very best to make sure your are scoring us 5 stars on your next booking, and we are able to meet all your expectations, I am just an email away on jose. Piquer@acehotel.com.\n\nWe hope you will give us another chance to redeem ourselves, \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team.
24/08/2019
Rated 5 out of 5 :
Dear Keri, \n\nThank you so much for such an amazing review and sharing your love for ace with our TripAdvisor community, \n\nNext time you are coming to sleep with us, please feel free to email me if you may need to arrange anything prior your arrival to ace London, I will be super happy to welcome you back to our family again. My email address is jose. Piquer@acehotel.com. \n\nWe will have our Superb Hoi Polloi Fried Chicken Club sandwich ready for you, and just for you to be ready, our Desserts Menu side are really worth a try! My favourite is definitely our Special Sundae. Mmmmmmmmm Yummy! \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team\n.
23/08/2019
Rated 4.4 out of 5 :
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22/08/2019
Rated 4.4 out of 5 :
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21/08/2019
Rated 4.8 out of 5 :
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20/08/2019
Rated 4.8 out of 5 :
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20/08/2019
Rated 4.6 out of 5 :
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19/08/2019
Rated 4.0 out of 5 :
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19/08/2019
Rated 5 out of 5 :
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19/08/2019
Rated 4 out of 5 :
Dear Kamahu, \n\nThank you so much for your feedback and sharing your review with our TripAdvisor community. \n\nAll the ace family is looking forward to Welcome you back very son, we will make sure our Lobby Bar team is looking for you every morning with their delicious breakfast. I will personally pass your kudos to them. \n\nJose and the ace team.
19/08/2019
Rated 4 out of 5 :
Dear MikeAhe1959, \n\nThank you so much for taking your time to write your feedback from your stay with us, and share your comments with our lovely TripAdvisor community. \n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. Please do not wait for your next birthday and come to see us son. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team\n.
19/08/2019
Rated 4 out of 5 :
Dear SarahgG7213to, \n\nThank you so much for such an amazing review and sharing your love for ace with our TripAdvisor community, \n\n I will personally share your feedback and your kind words with all our staff, they are indeed our precious gems at ace London, \n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team\n.
18/08/2019
Rated 4.2 out of 5 :
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18/08/2019
Rated 4.8 out of 5 :
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18/08/2019
Rated 5 out of 5 :
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17/08/2019
Rated 3.8 out of 5 :
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17/08/2019
Rated 4 out of 5 :
Dear Road28584730428, \n\nThis is such a nice review! Thanks for staying with us and for taking the time to write this. \n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team\n.
17/08/2019
Rated 4 out of 5 :
Dear Quest780511, \n\nMany thanks for choosing to stay with us at ace, and for taking the time to share your feedback. \n\nYou totally get us, you're the person we made this hotel for. This lounge space is a rarity in London, encouraging tourists and locals to mix and mingle in a cool space with plenty of cosy corners for conversing and Long lit tables to get work done.\n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team\n.
16/08/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
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16/08/2019
Rated 4.6 out of 5 :
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16/08/2019
Rated 4 out of 5 :
Dear Katykaty82, \n\nThank you so much for your feedback and sharing your review with our TripAdvisor community. \n\nWe are sorry the room allocated on your arrival was not of your liking, please next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team\n.
16/08/2019
Rated 4 out of 5 :
Dear 714johannak, \n\nThank you so much for your feedback and sharing your review with our TripAdvisor community. \n\nI will personally pass your kudos to Berta, our amazing Front Desk Agent and our shining ace ambassador from London, she will definitely be over the moon to see her name over the website. \n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team\n.
16/08/2019
Rated 4 out of 5 :
Dear 166fs, \n\nThis is such a nice review! Thanks for staying with us and for taking the time to write this. \n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need, including your room location of your preference. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team\n.
15/08/2019
Rated 5 out of 5 :
Liked: guest did not comment for this item.
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15/08/2019
Rated 4 out of 5 :
Dear PeterVindevogel, \n\nThank you so much for such an amazing review and sharing your love for ace with our TripAdvisor community, \n\nPlease next time you are thinking to stay with us again, let me know and I will try my best to allocate a room of your preference, I am just an email away on jose. Piquer@acehotel.com. \n\nAll the team is looking forward to Welcome you back very son, \n\nJose and the ace family.
15/08/2019
Rated 4 out of 5 :
Dear Hembygd, \n\nThank you so much for your feedback and sharing your review with our TripAdvisor community. \n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team.
14/08/2019
Rated 5 out of 5 :
Liked: guest did not comment for this item.
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13/08/2019
Rated 4 out of 5 :
Hey Kate, \n\nThank you so much for such an amazing review and sharing your love for ace with our TripAdvisor community, \n\nWe are always really good spotting our guests on arrival, usually allocating our Quiet Rooms to the ones they are not going to come back to the hotel once all Our Nightlife Shoreditch places are closed, but we are really sorry we dropped the ball on this occasion, please let us know next time before your arriving to the hotel and we will do our best in finding a quiet room for you. \n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team\n.
13/08/2019
Rated 4 out of 5 :
Hey Eloy, \n\nThank you so much for your kudos and love for ace, \n\nDuarte will be here waiting for you on your next visit to Hoi Polloi and Brendan will be dancing all day after seeing his name all over the internet, thank you for that! \n\nPlease next time when you are planning to come back to us, let me know on jose. Piquer@acehotel.com and I will be thrilled to look after your booking and room allocation, \n\nAll the ace family is looking forward to Welcome you back, \n\nJose and the ace team.
13/08/2019
Rated 4 out of 5 :
Hey Berta, \n\nThank you so much for such an amazing review, and sharing your love for ace through our TripAdvisor community. \n\nI will personally pass your feedback to Romain, Clara, Luca and Benoit. They will be over the moon to see their names all over the web. Thank you for that! \n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team.
13/08/2019
Rated 4 out of 5 :
Dear Penny_estrada, \n\nThis is such a nice review! Thanks for staying with us and for taking the time to write this. \n\nWe loved you loved our Tokyo Bikes at ace, they are indeed the best way to know the neighbours and meet all our local shops around the corner, next time you are staying with us please have a look around or call Front Desk if you miss anything in your room, all our kettles are on our mini-bar drawers for all our guests to use our complimentary coffee and tea facilities provided, \n\nlooking forward to Welcome you back very son, \n\nJose and the ace team.
13/08/2019
Rated 4 out of 5 :
Dear Alberto, \n\nThank you so much for sharing your comments with our TripAdvisor community. \n\nPlease next time you are back in town and thinking to sleep with us again, email me on jose. Piquer@acehotel.com, I will be thrilled to look after anything you might need. \n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team.
12/08/2019
Rated 4.6 out of 5 :
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12/08/2019
Rated 4.8 out of 5 :
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12/08/2019
Rated 4.2 out of 5 :
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12/08/2019
Rated 3.8 out of 5 :
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11/08/2019
Rated 5 out of 5 :
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11/08/2019
Rated 4 out of 5 :
Dear Secret27, \n\nThis is such a nice review! Thanks for staying with us and for taking the time to write this. \n\nYou totally get us, you're the person we made this hotel for. This lounge space is a rarity in London, encouraging tourists and locals to mix and mingle in a cool space with plenty of cosy corners for conversing and Long lit tables to get work done.\n\nWe can't wait to have you back to sleep with us! Please keep my email address, jose. Piquer@acehotel.com, so that I can take care of booking next time you are in town.\n\nAll the ace family is looking forward to Welcome you back very son, \n\nJose and the ace team.
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