Dorchester Hotel London
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Customer Reviews For The Dorchester Hotel


Address: Park Lane, London, England, UK, W1A 2HJ
This hotel has averaged a score of 4.5 out of 5 by 2288 past guests
>>>Booking.com (average customer rating 4.5 out of 5 from 482 reviews)
>>>Tripadvisor (ranked 106 of 1134 for Hotels in London and rated 4.5 out of 5 from 1805 reviews)

06/09/2019
Rated 5 out of 5 :
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04/08/2019
Rated 5 out of 5 :
Dear Chris D\n\nThank you for your wonderful review. I am thrilled to hear you enjoyed your afternoon tea with us and thank you for highlighting our high standards of service. \nI will share your comments with the entire team. In the meantime, we look forward to welcoming you back to The Dorchester very son.\n\nKindest regards,\n\nMirko Cattini\nHotel Manager.
03/08/2019
Rated 5 out of 5 :
Dear Boysmumma,\n\nThank you for your wonderful review and choosing to celebrate your birthday with us. I am thrilled you enjoyed your afternoon tea with us and thank you for highlighting our new childrens afternoon tea, delighted both the boys enjoyed it especially the milkshake.\nI will share your comments with the entire team. In the meantime, we look forward to welcoming you back to The Dorchester very son.\n\nKindest regards,\n\nMirko Cattini\nHotel Manager.
22/07/2019
Rated 5 out of 5 :
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22/06/2019
Rated 4.8 out of 5 :
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22/06/2019
Rated 5 out of 5 :
Dear Kingpaul100,\n\nThank you for your wonderful review. I am thrilled to hear that you enjoyed your stay with us at the Dorchester.\n\nI am also delighted to read that you dining experience for afternoon tea and within The Grill, the team will be most grateful for your kind words. The flowers throughout the hotel are amazing and are all arranged through our fantastic florist within the hotel. \nThank you for taking the time to leave your feedback, I do hope we are able to welcome you back to the hotel in December if not before. \n\nKindest regards, \n\nMirko Cattini \nHotel Manager, The Dorchester.
21/06/2019
Rated 4.8 out of 5 :
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20/06/2019
Rated 5 out of 5 :
Dear Gene M, \n\nThank you for your wonderful review. I am thrilled to hear you enjoyed your room and overall stay with us, thank you for highlighting our high standards of service. \nI will share your comments with the entire team. In the meantime, we look forward to welcoming you back to The Dorchester very son.\n\nKindest regards,\n\nMirko Cattini\nHotel Manager.
19/06/2019
Rated 5 out of 5 :
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17/06/2019
Rated 5 out of 5 :
Dear Curious17372115925,\n\nThank you for taking the time to write and let us know about your recent afternoon tea experience. I am delighted you enjoyed your birthday celebrations with us. \nThis is exactly the type of experience we strive to create for each and every guest. I will share your kind comments with the relevant team members who will be thrilled you had a special birthday with us. We pride ourselves on our levels of service so I am very happy that this was noted and appreciated. We look forward to welcome you back to The Dorchester in the future.\n\nKindest regards \n\nMirko Cattini \n\nHotel Manager, The Dorchester.
16/06/2019
Rated 5 out of 5 :
Dear swb1967, \n\nThank you for taking the time to write and let us know about your recent stay. We were delighted to welcome you back to The Dorchester. \nWe pride ourselves on our levels of service so I am very happy that this was noted and appreciated. We look forward to welcoming you back again son.\n\nKindest regards \n\nMirko Cattini \n\nHotel Manager, The Dorchester.
13/06/2019
Rated 4.8 out of 5 :
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08/06/2019
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04/06/2019
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27/05/2019
Rated 5 out of 5 :
The London Dorchester Hotel was a fine experience. The hotel was spotless, staff attentive and helpful, and food excellent. Our room was absolutely perfect. Clean, comfortable, and well maintained. The Hotel was walking distance to all we wanted to see and the trains were not far from it. We stayed at this Hotel since it was part of the Dorchester Collection and planned on also staying at Dorchester Hotels in Paris and Rome which were equally superb. Our first trip to London was perfect and we thank the management and staff of the Dorchester.
26/05/2019
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19/05/2019
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19/05/2019
Rated 5 out of 5 :
We have just stayed here for our anniversary. From the moment you arrive the doormen, the reception staff, everyone in fact that you meet, cannot do enough for you. The hotel itself is beautiful. The room we had was amazing. Extremely comfortable bed and gorgeous bathroom. Very well located for shopping etc. Want to come back every year now. It\u2019s indulgent and expensive but worth every penny. Even sat having breakfast in the Promenade three tables down from Sir Anthony Hopkins! Incredible place and staff were brilliant.
18/05/2019
Rated 5 out of 5 :
We have just have a fabulous stay at this fantastic hotel. From the minute we drove onto the four-court the staff were fantastic, polite and Helpful. Throughout our stay all staff were exemplary hosts. Our room was outstanding. The table service was excellent as was the food. We stay in London at least twice a year, this was our first stay at the Dorchester Park lane. If you\u2019re looking for a treat this is the place to stay. We will be back to celebrate our wedding anniversary later this year.\nThe valet parking works like clockwork.
18/05/2019
Rated 5 out of 5 :
Went and had a little afternoon champagne and nibbles for a friends 50th birthday treat.. what a fabulous place.. obviously you expect pure class and elegance and that is exactly what you get. \nHad a lovely couple of hours here and it was such a lovely experience.. the bar staff were friendly and polite and accommodating... if I was able to go here more often I would... definitely pop in here if you\u2019re in this part of London...
12/05/2019
Rated 5 out of 5 :
Dear M a, \n\nThank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and apologise that your experience was less than perfect. I would like to discuss your experience with you further, at your convenience please do contact me at the hotel.\n\nSincerely,\nMirko Cattini\nHotel Manager \nThe Dorchester\n.
10/05/2019
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10/05/2019
Rated 5 out of 5 :
We have stayed in this great hotel before however I decided to take my family on a two night weekend break at this hotel.\nWe had a just left a family funeral and my car broke down so we ended up on the train.\nI made sure that I kept the hotel informed about this to make sure we would have no problems.\nWhen we arrived at Euston station I realised that my card was left in my car.\nI rang the hotel and informed them this and they assured us that we could still check in with my driving license.\nWe checked in with no problem but I asked if we can get a twin room as there was my wife and daughter.\nWithin five minutes we had a call saying they needed a payment for the room.\nI came to reception and I was told that I had to pay the full amount.\nI said that they knew we did not have my card and they insisted that I ask friends to come and pay or if I did not pay we would have to leave the room. \nThis was at 23:10 and our last train had just left, I said to Aires the night manager that I rang and informed the hotel that I did not have my card and the hotel said it was fine to check in. I was going to the bank tomorrow morning to sort this out.\nI have never been so insulted in my life I had to call my bank which was closed at that time and they heard this. I was told we had to leave the hotel and this was at 23:30 on a Friday night with my wife and 17 year old daughter. Who at this stage was crying and I was then escorted to the room and collected our luggage.\nI am in hospitality myself and none of my managers would do this to a family to be turfed out in a hotel knowing that we are from the midlands and our last train had left after they said we could check in. If they had said no when we rang we would have simply gone back home and came down the very next day.\nI found the whole experience a complete and utter embarrassment for my family and I. \nThank you for being so understanding.
05/05/2019
Rated 5 out of 5 :
Dear sandra523\n\nThank you for taking the time to write and let us know about your recent stay at the Dorchester. This is exactly the type of experience we strive to create for each and every guest. I am delighted to hear that we were able to create lasting memory on such a special anniversary, wishing you my sincere congratulations. It is also a pleasure to read that the staff made such a positive impression on you and that we could assist in making your day a memorable one. I look forward to welcome you back to The Dorchester son.\n\nSincerely, \n\nMirko Cattini \n\nHotel Manager, The Dorchester.
03/05/2019
Rated 5 out of 5 :
Dear charlottew114a\n\nThank you for sharing your recent experience at the Dorchester. I am delighted to hear that you enjoyed your dining experience with us. It is also wonderful to hear that you enjoyed all aspects of your stay. Rest assured that I will share your kind comments with the entire team and we look forward to welcoming you back to The Dorchester in the near future\n\nSincerely, \n\nMirko Cattini \n\nHotel Manager, The Dorchester.
02/05/2019
Rated 5 out of 5 :
Dear Glennr08\n\nThank you for taking the time to write and let us know about your recent stay at the Dorchester. This is exactly the type of experience we strive to create for each and every guest. I am delighted to hear that we were able to create lasting memory on your anniversary, wishing you my sincere congratulations. It is also a pleasure to read that you consider us 'one of the best' and that the service in particular stood out for you. I look forward to welcome you back to The Dorchester son.\n\nSincerely, \n\nMirko Cattini \n\nHotel Manager, The Dorchester.
01/05/2019
Rated 5 out of 5 :
Dear pwe0704\n\nThank you for taking the time to write and let us know about your recent stay at the Dorchester. This is exactly the type of experience we strive to create for each and every guest. I am delighted to hear that we were able to create lasting memory on your birthday, wishing you my sincere congratulations. It is also a pleasure to read that the staff made such a positive impression on you and that you would consider us you favourite hotel. I look forward to welcome you back to The Dorchester son.\n\nSincerely, \n\nMirko Cattini \n\nHotel Manager, The Dorchester.
28/04/2019
Rated 5 out of 5 :
Dear Nicole, \n\nThank you for taking the time to write and let us know about your recent stay at the Dorchester. This is exactly the type of experience we strive to create for each and every guest. I am delighted to read that the team went \
26/04/2019
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24/04/2019
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23/04/2019
Rated 5 out of 5 :
Dear Premolars208, \n\nThank you for taking the time to write and let us know about your recent function at the Dorchester. I am delighted to read that enjoyed the quality of the food produced by our culinary team who will be thrilled to receive your kind words. We pride ourselves on our levels of service and I thank you for your feedback regarding this during your visit. I will ensure that this is shared with the relevant teams. We look forward to welcome you back to The Dorchester in the future.\n\nKindest regards \n\nMirko Cattini \n\nHotel Manager, The Dorchester.
16/04/2019
Rated 5 out of 5 :
Dear Virgo_V,\n\nThank you for taking the time to write and let us know about your recent stay at the Dorchester. This is exactly the type of experience we strive to create for each and every guest. I am delighted to hear that we were able to create lasting memory on your engagement, wishing you my sincere congratulations. It is also a pleasure to read that your family was well looked after and you appreciated the room upgrade. We look forward to welcome you back to The Dorchester on your next visit to London\n\nSincerely, \n\nMirko Cattini \n\nHotel Manager, The Dorchester\n.
13/04/2019
Rated 5 out of 5 :
Dear KonaBear81,\n\nThank you for your wonderful review. Naturally, I am delighted to hear that you enjoyed your stay and particularly enjoyed reading your praise of our staff; it is always a pleasure to receive such kind words. Service is key to our guest experience and we are very proud of our team. I truly hope to welcome you back on your next visit to London\n\nKindest regards \n\nMirko Cattini \n\nHotel Manager, The Dorchester.
11/04/2019
Rated 5 out of 5 :
Dear LondonGuv,\n\nThank you for taking the time to review your visit to The Dorchester. I was naturally disappointed to see that your experience with us did not live up to your expectations. We take great pride in providing five-star service in all areas of our operation and it is most concerning that you did not find this to be the case. Your feedback is most appreciated and I would like to discuss this further with you, if you could kindly contact me directly at the hotel. I truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us\n\nKindest regards, \n\nMirko Cattini\n\nHotel Manager, The Dorchester\n.
02/04/2019
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28/03/2019
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24/03/2019
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23/03/2019
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10/03/2019
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06/03/2019
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