Euston Square Hotel
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Customer Reviews For The Euston Square Hotel


Address: 152-156 North Gower Street, London, England, UK, NW1 2ND
This hotel has averaged a score of 3.4 out of 5 by 2521 past guests
>>>Booking.com (average customer rating 3.8 out of 5 from 1478 reviews)
>>>Tripadvisor (ranked 712 of 1117 for Hotels in London and rated 3 out of 5 from 1059 reviews)

11/06/2019
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08/06/2019
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07/06/2019
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06/06/2019
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05/06/2019
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04/06/2019
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03/06/2019
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02/06/2019
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02/06/2019
Rated 4 out of 5 :
Where did I start. This was bought by family as a birthday treat. So grateful and excited.\nWhen we arrived the reception was frosty to say the least.\nThe room. Disgusting. I am all for compact but this was ridiculous. Shower room and loo a glass box in the corner. Not big enough to sit on the loo without being a contorsonist. Sink so small you couldn't brush your teeth let alone have a wash. Four coat hangers on a rail to hang clothing. No storage space for bags. Had to slide passed one another to get to mirror. Inadequate lighting. Get the picture. Room 114 right opposite lift. Noisy. Glad to be leaving. Been to London many times and never experienced anything like this.\nBeware before booking.
31/05/2019
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30/05/2019
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30/05/2019
Rated 4 out of 5 :
Hi Nicola, \n\nMany thanks for taking the time to share your feedback with us.\n\nI'm really happy to hear that as a team, we covered your expectations perfectly. We do ensure that our staff provides the guests with the best possible customer service so they can have an memorable stay with us and we are glad to hear that this was your case. Please rest assured that your comments will definitely be shared with the Management Team. \n\nWe hope to have the pleasure of welcoming you back on many future visits. Remember to contact us directly for any future bookings and we'll be more than happy to provide you with the most competitive rates for a returning guest.\n\nHave a lovely week! \n\nKind regards, \nMelis.
30/05/2019
Rated 4 out of 5 :
Dear Adam, \n\nFirstly, thank you for choosing to be our guest and for sharing your feedback with us.\n\nI am really sorry to know that during your stay, you experienced such issues in our hotel. Regarding the check-in process, we introduced our self-check-in process just a couple of months ago following our refurbishment works. As you've mentioned, the main idea is for our guests to check-in online prior to their arrival so we are able to speed up the check-in process. However, I certainly empathise with your comments with the efficiency of this service and I will definitely be sharing this with the management team.\n\nPlease accept our apologies for the 'dirty and scuffed walls'. The room which you were assigned is due to be refurbished, therefore, we only tend to sell it as a final option because it is one of our oldest rooms. However, as we were fully booked last night, we had no choice but to assign it. Due to the room not being used often, the water takes some time to warm up. We specifically asked our maintenance team to look into this issue after your report, and we found that there is hot water in the room but, unfortunately, we found that it took some time to come up because it had not been used lately.\n\nI'm also very surprised to read your comments regarding the cleanliness of the bathroom. Our housekeeping team are usually very careful and keep the high standard of cleanliness. I would like to assure you that this is certainly not indicative of the standards we regularly offer to our guests. \n\nPlease accept our sincere apologies once again. We have already taken all the necessary steps so that we can prevent these problems in the future. \n\nI would like to invite you to accept our offer, a very special rate on any future stay with free upgrade on one of our best rooms including complimentary breakfast.\n\nIn the hopes of considering and accepting our offer, we would like to wish you a lovely weekend. \n\nKind regards, \nMelis.
28/05/2019
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27/05/2019
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24/05/2019
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23/05/2019
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22/05/2019
Rated 4 out of 5 :
Dear Valued guest, \n\nMany thanks for sharing your feedback with us and the TripAdvisor community. \n\nWhilst our rooms are cosy and comfortable, we ensure they are immaculately clean and have the essentials for a short stay, meaning we can offer the most competitive rates for the area.\n\nThere are lots of excellent local amenities and transport links for travelling further afield.\n\nWe would love to have you stay with us again in the future, don't forget to contact us directly via e-mail to get the best rates! \n\nKind regards, \nMelis.
19/05/2019
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18/05/2019
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17/05/2019
Rated 4 out of 5 :
Dear Sascha, \n\nThank you for sharing your comments with us. \n\nWe welcome all feedback as it allows us to improve daily.\n\nWe are glad you appreciated our concept. The rooms are compact and smartly equipped to provide our guests with a pleasant stay. However, I would like to apologise for the inconvenience experienced regarding the keycard issue. That is certainly unacceptable. I will address this issue with our Maintenance and Management team to ensure this won't happen again.\n\nAs we strive to make our guests feel welcomed and taken care of, we would like you to give us another chance to make your stay memorable.\n\nPlease remember to contact us directly and we'll be more than happy to provide you with extraordinary service. \n\nKind regards, \nMelis.
16/05/2019
Rated 4 out of 5 :
Hi Mike, \n\nThank you for taking the time to share your amazing feedback with us.\n\nWe are deeply thankful for the recognition of our customer service. Our friendly team strives to ensure our guests have a memorable stay and I am delighted to find out you enjoyed your experience with us so much.\n\nOur brilliant central location, as you pointed out, has excellent local amenities, and great transport links that facilitate your journey in discovering London\u2019s hidden gems.\n\nWhen planning your next trip to London, please remember to contact us directly for the best competitive rates. \n\nKind regards, \nMelis.
14/05/2019
Rated 4 out of 5 :
One person on check in, walked off with another guest so left waiting.\nRoom key does not come with a card with the number- so a pain for business travellers to remember multiple room numbers when switching hotels a lot.\n\nIncredibly noisy - can here guests banging doors and talking in corridor.\n\nWas offered to purchase breakfast on check in for restaurant attached to the hotel.\n\nWalked past 2 receptionists this morning to go into breakfast. \n\nNo waiter attended to me, was chatting away in French to another guest, after hovering but no attention I decided it must be that you just seat yourself- no clean tables in the first half of the breakfast area.\n\nso chose the next section.\nWhile taking a glass of apple juice a waitress came rushing up asked for a \u2018voucher\u2019 which I had not been given, I explained I had paid for breakfast on check in. Instead of popping her head out of the door to ask one of the 2 reception girls I was asked to go back and ask for a voucher - great service ! \nI had to interrupt the receptionists conversation to ask for the voucher, which I then received, I pointed out it would be helpful on purchase of breakfast on check I. This is either given to the customer or mentioned to collect, as has led to a waste of my time and hassle from the waitress in the restaurant.\nI returned- presented the voucher but was told I can\u2019t sit on the clean table in the second section of the restaurant- instead had to stand and wait by one of the multiple dirty tables while she cleaned it.\n\nAll in all unnecessary poor unhelpful service. I travel a lot for work staying in multiple hotels and this has poor organization and disinterested unhelpful staff.\nI would not recommend if you want any degree of customer service.
12/05/2019
Rated 4 out of 5 :
Dear Melissa, \n\nThank you for sparing a moment to share your feedback with us.\n\nThe whole team works hard to make sure all of our guests have a memorable stay and we appreciate your kind words towards the cleanliness of the rooms. Our rooms are designed to be compact yet efficient which allows us to offer competitive prices and we never compromise on what matters, such as comfort, cleanliness, and good night sleep.\n\nRegarding our requirement for I. D upon check-in, it is primarily due to the safety and protection of our guests, staff, and property. In an unexpected case where a guest behaves poorly toward another guest and/or staff member, or if a guest damages the property (either that of the hotel or a fellow guest), the hotel needs to provide id to the police and/or insurer (hotel or guest).\n\nWe hope you will give us another chance to turn your stay into a thoroughly positive one. Please remember to contact us directly we'll be more than happy to offer you the best rates for a returning guest. \n\nKind regards, \nMelis.
09/05/2019
Rated 4 out of 5 :
Dear Wow0woW, \n\nThank you for taking the time to leave a review. Your feedback means a lot to us.\n\nThe whole team is here to ensure you make the most out of your trip, whether it is for work or pleasure. Whilst our rooms are on the cosy side, we never compromise on cleanliness or service. I'll be more than happy to share your comments with Alexandra and Oqba - I am sure they will be as honoured as I am to hear their efforts being appreciated.\n\nIt was our pleasure to welcome you and I hope we have the chance of welcoming you back again very son. Please do not hesitate to contact us directly for any future bookings and we'll be more than happy to assist you. \n\nKind regards, \nMelis.
09/05/2019
Rated 4 out of 5 :
Dear Mr. Wrights, \n\nThank you very much for taking the time to share your experience with us following your stay earlier this month.\n\nWe are glad to learn that our privileged location was so convenient for your travel purposes and that you found it well-connected to local attractions and the underground. Furthermore, your comments about the room facilities are very much appreciated and will surely be of great help for future travellers. \n\nPlease e-mail us when you decide to return to London and we will be honoured to especially oversee your booking and provide you with great service! \n\nKind regards, \nMelis.
06/05/2019
Rated 4 out of 5 :
Hi jwlfelow, \n\nThank you for sharing your experience with us. I am extremely delighted to read your lovely review.\n\nFirst of all, your comments about the location facilities are most appreciated. I am genuinely glad that you found it ideal with its variety of restaurants, shops and many attractions just within walking distance from the hotel, and I am sure your remarks will indeed be very useful for fellow travellers.\n\nI am also happy to learn that you found our staff very helpful! Please rest assured that your kind comments will be shared with them.\n\nIt was a pleasure to have you stay with us. Please contact us if you decide to pass by London again and we will be honoured to welcome you as a returning guest! \n\nKind regards, \nMelis.
05/05/2019
Rated 4 out of 5 :
Dear Sebastian, \n\nThank you for taking the time to write and let us know about your recent experience.\n\nWe are glad that you found our location convenient and enjoyed our breakfast. Your remarks about our good value are also very much appreciated. We indeed try to keep our prices competitive by conducting a market research survey and launching several discount offers. \n\nPlease do contact us directly next time you are planning to stay in London, as we would love to oversee the booking for you and ensure you will have a lovely room allocated and a super special regular guest rate! \n\nKind regards, \nMelis\n\n.
05/05/2019
Rated 4 out of 5 :
Hi Deborah, \n\nThank you very much for your kind words! We are delighted to learn that you found the hotel clean with good service and facilities. \n\nWe are working hard to make sure our guests have the best experience possible and it is an honour to know that we have succeeded during your stay.\n\nWe invite you to e-mail us whenever you decide to come back, and it will be absolutely a pleasure to assist you with the most competitive rates especially made for a returning guest.\n\nHave a lovely week! \n\nKind regards, \nMelis.
03/05/2019
Rated 4 out of 5 :
We paid 182 pound 1 night no breakfast and wouldn\u2019t have been happy paying 80. I gave feedback quickly but had to leave as had hospital appointment. Dust all over headboard. Only a shelf bracket with 3 hangers for clothes. Door handle fell off, sink wouldn\u2019t drain. No room to sit on the toilet and I\u2019m a size 12 and the toilet is one step away from your bed. Not nice at all. Shower and toilet was like being in a Ikea sliding door wardrobe Only plus was good air con. Stayed in lots of hotels in London and this was by far the worst. Not enough room to swing a cat!
30/04/2019
Rated 4 out of 5 :
Hi Everton, \n\nThank you for choosing to be our guest! We are thrilled you enjoyed your recent visit. We love welcoming guests to our home, and the key to this is making sure that we are able to make our guests feel at ease from the moment they step through our door. \n\nI can't wait to share your kind words with the rest of the team, and we are looking forward to welcoming you back in the near future.\n\nKind regards, \nMelis.
29/04/2019
Rated 4 out of 5 :
Hi Mr. Sterling, \n\nFirst and most important, please allow me to apologize for the manner in which the check-in was handled. We\u2019re very sorry you felt the behavior was antagonistic. The team member and manager concerned have been advised about how to approach the situation better in the future. We hope this won\u2019t happen again. Please let me also explain why we have a policy of requiring guests to provide a photo id and a credit card on arrival at the hotel. Primarily it is for the safety and protection of our guests, staff, and property. We want to know who is staying in the hotel and we want the guest to know we have this information. In the unexpected case where a guest behaves poorly toward another guest and/or staff member, or if a guest damages property (either that of the hotel or a fellow guest), the hotel needs to provide id to the police and/or insurer (hotel or guest). If a guest knows the hotel has id and credit card information, they may be more careful and better behaved. We apply this policy to all guests without discriminating or profiling. Some guests are concerned about having their data held by a hotel or receiving marketing emails. Our data is held by a gdpr and pci compliant third party who will remove non-essential data on request (our guests are sent an email with a link for removing their non-essential data). In any case, the non-essential data is routinely removed after a few months even if guests don\u2019t request. I hope the above explanation is helpful. We feel hotels should know who is staying with them, and we are disappointed some other hotels may not follow similar procedures to protect guests, staff, and property. We want our guests to know we have at least tried to know who is staying in the next room. \n\nOnce again, we\u2019re sorry for the way things were handled in your case and hope you will continue to stay with us in the future. \n\nKind regards, \nMelis.
24/04/2019
Rated 4 out of 5 :
Hi Sally, \n\nThank you very much for taking the time to give feedback on your recent stay with us.\n\nWe are happy to learn that you found our hotel conveniently located for your visit, our staff friendly and helpful and the rooms clean. \n\nWe promise to keep trying to fulfill your expectations! Please contact us whenever you decide to return to our lovely city and it will be our pleasure to provide you with an extraordinary stay! \n\nHave a lovely week and we hope to see you again very son! \n\nKind regards, \nMelis\n.
22/04/2019
Rated 4 out of 5 :
Hi Laura, \n\nFirst and foremost, thank you very much for taking the time to feedback with us. It is simply wonderful! I can assure you that we are frankly touched about your review as it synthesizes our unique way to understand hospitality. \n\nWe trust you have had a safe journey and we are very much looking forward to welcoming you on your next visit.\n\nKind regards, \n\nMelis.
15/04/2019
Rated 4 out of 5 :
Dear Valued guest, \n\nFirst and foremost, thank you very much for taking the time to share your comments following your recent stay. We\u2019re very happy to read that you enjoyed the privileged location of our hotel.\n\nWe appreciate constructive criticisms, as they are extremely important for us to improve our services and make sure you and any future guests have an excellent and memorable stay.\n\nHowever, in order to make up for the distress, this may have caused you, we would be honoured if you could give us a second chance to personally oversee your future booking and provide you with a better-suited room, making sure that every aspect of your reservation is up to your standards.\n\nAll in all, we are sorry to hear that you were unsatisfied with our services, and we can assure you that your remarks matter to us and it will be an absolute pleasure to welcome you again and make sure these inconveniences will not happen in the future.\n\nPlease contact us directly and it will be our pleasure to provide you with personalized service and the best available rates for your stay.\n\nKind regards, \n\nMelis.
08/04/2019
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04/04/2019
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28/03/2019
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20/03/2019
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17/03/2019
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14/03/2019
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12/03/2019
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08/03/2019
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07/03/2019
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05/03/2019
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28/02/2019
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25/02/2019
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18/02/2019
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16/02/2019
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11/02/2019
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10/02/2019
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04/02/2019
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29/01/2019
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27/01/2019
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26/01/2019
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25/01/2019
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21/01/2019
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13/01/2019
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11/01/2019
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08/01/2019
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04/01/2019
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02/01/2019
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01/01/2019
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30/12/2018
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20/12/2018
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19/12/2018
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15/12/2018
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12/12/2018
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11/12/2018
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11/12/2018
Rated 4 out of 5 :
It is a great location, staff were very friendly and helpful, room was clean and a good size for one. It was unfortunate the lift didn't work for the 3rd floor - it looked like it might have been out of action for some time,.
09/12/2018
Rated 4 out of 5 :
A really nice hotel in the middle of London. Friendly and helpful people to help and answer questions. Really good breakfast and lovely coffee. The only thing missing was a bigger desk in the room as I needed to do some work. The room was.
07/12/2018
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06/12/2018
Rated 5 out of 5 :
For a frequent business traveller like me, I need a great location, well designed/comfortable spaces, good bed for a good nights sleep: very important! ), clean design bathrooms for fresh mornings (go getthem tiger! ), friendly/responsive staff (for those last min changes) and of course good price.
04/12/2018
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03/12/2018
Rated 5 out of 5 :
I've stayed at this hotel a number of times and always been pleased with my stay. The same friendly welcome from the reception team, with a modern new reception area. The hotel has also upgraded the rooms. The rooms have a fresh modern feeling, the.
01/12/2018
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29/11/2018
Rated 4 out of 5 :
Despite being allocated the above room, I was hoping to bump into the enigmatic Frank Skinner but sadly not. Very smart clean compact hotel in general with very kind and helpful staff. Reasonably priced too considering location. Definitely would stay there again and recommend it.
28/11/2018
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27/11/2018
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26/11/2018
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25/11/2018
Rated 4 out of 5 :
Great modern hotel. Easy check in. Spotless room. Tea and coffee making facilities and bottled water. Fantastic location. Good WiFi. Friendly staff. Luggage storage before and after check in. So handy for Euston station.
22/11/2018
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21/11/2018
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19/11/2018
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15/11/2018
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14/11/2018
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11/11/2018
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09/11/2018
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05/11/2018
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03/11/2018
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02/11/2018
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31/10/2018
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30/10/2018
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29/10/2018
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28/10/2018
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22/10/2018
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18/11/2018
Rated 5 out of 5 :
Great modern hotel. Smart rooms with easy check in and out. Breakfast was great value for the price. Positioned well at the top of Tottenham Court Road. A great choice for an overnight stay or exploring.
17/11/2018
Rated 5 out of 5 :
Very convenient place and rooms, great value for a price. Very hi-tech reception. Receipts are sent via e-mail already translated in my language. Euston station is just 3 minute walk. I recommend this place to stay.
13/11/2018
Rated 5 out of 5 :
After being messed around on a previous hotel finding ourselves in London with no where too stay we found this hotel and they couldn't be more accommodating if they tried pleasant people pleasant room definitely a 5* hotel definitely be returning very son ??
10/11/2018
Rated 4 out of 5 :
Stayed here last night, and I cant really find fault with it. The welcome was very nice and friendly, and it didn't take an age to get checked in. Overall the decor is modern and clean-cut with a minimalist approach. Very stylish, If slightly compact.
09/11/2018
Rated 5 out of 5 :
Great location and good place to stay and close to Kings cross and Euston train station, good price and very good welcome from The receptionist “Alexandra” the best breakfast I guess in that area. We will come back.
08/11/2018
Rated 5 out of 5 :
Excellent experience from arrival. Nicely appointed and tech-savvy rooms, friendly service and great location! Really happy that we found this hotel last minute. Just a few steps to Euston Station and minutes from Kings Cross.
05/11/2018
Rated 5 out of 5 :
Booked this place last minute staying over in London. I was really impressed by the refurbished single room. Excellent bedding, lovely en suite, great price. The room was a little noisy but I had earplugs. Didn't try the breakfast. I would like the details of.
30/10/2018
Rated 5 out of 5 :
Euston Square Hotel is a very nice central London hotel. Its remodelled and contemporary design was exactly what I wanted. The location is great for tube access around all London. The staff is so wonderful, helpful and kind.
29/10/2018
Rated 5 out of 5 :
I was here for four days on a mix of business and family visits, The hotel is centrally located, good value, very close to the tube and to Euston. The young team front of house are very pleasant, friendly and keen to help. The room.
29/10/2018
Rated 5 out of 5 :
Although our room lacks privacy (bathroom is a bit visible through the bedroom), its really fantastic. Wi-Fi is excellent, beds are very comfortable, theres a television and you can rest in quite. You can tell the staff works really hard to try and give you.
24/10/2018
Rated 4 out of 5 :
Travelled here for business and the place is central, good value and although my room looked a bit tired in places it had good facilities, was clean and excellent value for money. The cooked breakfast over the road in uhl also recommended!
23/10/2018
Rated 2 out of 5 :
The location is convenient to Euston Station but it did not feel like a safe neighbourhood. The room, while spacious, was oddly laid out. There was no storage in the bathroom for toiletries--not even a shelf! The television was placed on a desk with the.
21/10/2018
Rated 4 out of 5 :
Really good location right next to Euston Square tube station. Hotel has its own bar and restaurant. Breakfast is not included and costs £15 for full English or £10 for egg on toast option. Bar is nice but table service costs so remember that if its.
21/10/2018
Rated 2 out of 5 :
Just like another of the reviewers, we stayed here from October 3-7, 2018. Our second and last stay (we were here in April 2017 and loved it! ). No-one told us the hotel was being refurbished. Entrance = basement, get there via badly lit and dangerous.
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