Euston Square Hotel
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Customer Reviews For The Euston Square Hotel


Address: 152-156 North Gower Street, London, England, UK, NW1 2ND
This hotel has averaged a score of 3.6 out of 5 by 2010 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 956 reviews)
>>>Tripadvisor (ranked 677 of 1132 for Hotels in London and rated 3 out of 5 from 1127 reviews)

29/09/2019
Rated 4.2 out of 5 :
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26/09/2019
Rated 4.6 out of 5 :
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26/09/2019
Rated 4.4 out of 5 :
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25/09/2019
Rated 4.2 out of 5 :
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25/09/2019
Rated 3.8 out of 5 :
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24/09/2019
Rated 3.6 out of 5 :
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24/09/2019
Rated 4.0 out of 5 :
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24/09/2019
Rated 3.8 out of 5 :
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23/09/2019
Rated 4.6 out of 5 :
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19/09/2019
Rated 3.6 out of 5 :
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18/09/2019
Rated 4 out of 5 :
Hi TimandJo, \n\nThank you for sharing your feedback with us.\n\nWe treasure you recommending us. Being there for our guests is the first concern which is why we are here 24 hours of the day - anything you need or any help, pop down to reception, the team would love to assist you.\n\nWe can't wait to welcome you back on your next trip! \n\nKind regards, \nMelis
17/09/2019
Rated 3.8 out of 5 :
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15/09/2019
Rated 4 out of 5 :
Hi Lucas, \n\nMany thanks for the lovely feedback.\n\nWe base ourselves on the simplicity of life and the essential things we need to enjoy a city like London. Our rooms might be compact but they are fully equipped. Also, we never compromise on cleanliness and our quality of service.\n\nIt will be a great pleasure welcoming you back next month. We hope you will get the opportunity to try out our breakfast - it is truly delicious! \n\nKind regards, \nMelis
13/09/2019
Rated 4.4 out of 5 :
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30/08/2019
Rated 4 out of 5 :
Hi Brettney_13, \n\nThank you for taking the time to write us a 5* review following your recent business trip.\n\nWhat you mentioned is everything on our list of what we provide: clean, modern rooms at a good value with a handy location. The team is here to ensure guests like you are relaxed and looked after during your stay.\n\nWe hope that this great experience you had will have you returning to our hotel son.\n\nKind regards, \nMelis.
29/08/2019
Rated 4.4 out of 5 :
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28/08/2019
Rated 4.0 out of 5 :
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28/08/2019
Rated 4.6 out of 5 :
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27/08/2019
Rated 4.4 out of 5 :
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26/08/2019
Rated 3.4 out of 5 :
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25/08/2019
Rated 4.6 out of 5 :
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25/08/2019
Rated 3.4 out of 5 :
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24/08/2019
Rated 3.4 out of 5 :
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24/08/2019
Rated 4.0 out of 5 :
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23/08/2019
Rated 4.2 out of 5 :
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18/08/2019
Rated 4.0 out of 5 :
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15/08/2019
Rated 4.4 out of 5 :
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12/08/2019
Rated 4.2 out of 5 :
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10/08/2019
Rated 4.6 out of 5 :
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10/08/2019
Rated 4.4 out of 5 :
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06/08/2019
Rated 4.2 out of 5 :
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05/08/2019
Rated 4.6 out of 5 :
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05/08/2019
Rated 4.4 out of 5 :
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04/08/2019
Rated 3.6 out of 5 :
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03/08/2019
Rated 4.6 out of 5 :
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31/07/2019
Rated 5 out of 5 :
Dear Simon, \n\nMany thanks for your invested time and feedback.\n\nIt is fantastic to learn that your stay has been very much enjoyable and you found the room comfortable, clean and perfect for an overnight stay.\n\nMoreover, it is wonderful to read you were satisfied with our restaurant staff. I will happily share your kind comments with our entire team. \n\nWe really appreciate all your comments and your recommendation. We can't wait to look after you again son. Please contact us directly and we'll be more than happy to oversee your booking and provide you with the best rates.\n\nKind regards, \nMelis.
30/07/2019
Rated 4.4 out of 5 :
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30/07/2019
Rated 4.6 out of 5 :
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29/07/2019
Rated 4.4 out of 5 :
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29/07/2019
Rated 5 out of 5 :
Hi Ryan, \n\nMany thanks for sharing your feedback with the TripAdvisor community.\n\nIt's fantastic to learn that your stay has been very much enjoyable and you found the room comfortable, clean and perfect for an overnight stay! \n\nIt was a pleasure having you here and it is absolutely phenomenal to read that you would like to book another stay with us in the near future. Please do contact us next time you are planning to stay in London and we would love to oversee the booking for you and ensure you will have another extraordinary stay with us.\n\nKind regards, \nMelis.
28/07/2019
Rated 4.4 out of 5 :
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28/07/2019
Rated 3.4 out of 5 :
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28/07/2019
Rated 5 out of 5 :
Hi Nathan, \n\nThank you very much for choosing us and for taking the time to share your feedback with other travellers.\n\nIt's a pleasure to learn that you found your room clean, comfortable and with everything you need. Our guests' complete satisfaction is our main priority, therefore we are delighted to learn that your stay with us has been highly satisfactory! We are also glad to know that the location was convenient for you. Euston Square is a great area indeed and very well connected to the city\u2019s hottest spots. \n\nHowever, I am sorry to read that you felt a little disturbed due to noises from the lift and fellow guests. For this reason, I would like to invite you to reach out to us on a future visit, and we would love to advise a better-suited room at the back of the hotel in order to avoid such noises. Plus, as a very much valued returning guest, we will be pleased to offer you super discounted rates.\n\nThe entire team is looking forward to welcoming you back son! \n\nKind regards, \nMelis.
23/07/2019
Rated 5 out of 5 :
Dear cammy2307, \n\nThank you very much for your feedback.\n\nIt's such a delight knowing that you found the staff to be so welcoming and helpful. It makes me incredibly proud to discover how well the service was and I have shared your comments with the entire team. I also appreciate you highlighting our compact yet comfortable rooms, as well as the cleanliness and the excellent location.\n\nOn behalf of the team, we look forward to welcoming you back on a future trip. Please remember to contact us directly and we'll be more than happy to provide you with the best rates.\n\nKind regards, \nMelis.
22/07/2019
Rated 4.2 out of 5 :
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21/07/2019
Rated 4.6 out of 5 :
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20/07/2019
Rated 4.4 out of 5 :
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19/07/2019
Rated 4.6 out of 5 :
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18/07/2019
Rated 4.0 out of 5 :
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09/07/2019
Rated 5 out of 5 :
Me and my friend stayed here for 1 night. Upon walking into our room all the windows were open which we thought was unusual. We closed them all as it was noisy and not the warmest day. We went out to a concert and when we came back the room smelt disgusting. Clearly a sewage issue. (so that's why all the windows were open! )\n\nWe went to speak to reception and was told the hotel was fully booked. He did offer to move us to another hotel but at half past 11 at night and being 2 girls we didn't fancy wandering around London on our own at that time of night! We also had prepaid tickets to a club and didn't want to miss entry. He came up to our room and smelt how horrid it was and was very apologetic. He even pointed out we would have to sleep with all the windows open and freeze, and said management would be able to arrange a partial refund in the morning. \n\nlater that night we went into the hotel bar vq and were made to order food to be served a drink! And they whacked a whopping service charge on top! \n\nThe next morning we spoke to the manager and they had no record of the complaint we made! After explaining it all again we were told that he would speak to the director and arrange a partial refund and that he would speak to the manager of the restaurant too as we should not have been made to buy food.\n\nlater that day I hadn't yet received an email regarding the refund but I received a mail asking to review the hotel! I mailed back requesting they respond to the complaint before I leave any review about the hotel, as it's only fair to see how they compensate first. The next day still no response had been received and my husband happened to be in Euston. So he popped in to speak to the manager. He again was very apologetic and said he'd speak to the director. All we received was a mail to advise they had shut off our room to other guests (as clearly it was not fit for purpose! ) And offered us a measly 15% off our next say! And 20% off our next food bill at vq for their misunderstanding! Like we will be staying there again, yeah right! And we have shouted it from the rooftops, nobody we know will ever visit this hotel and their lack of customer service!
08/07/2019
Rated 5 out of 5 :
Hi Anne Marie, \n\nThank you very much for taking the time to give feedback on your recent stay with us. \n\nIt is very important for us that our guests feel comfortable and home, therefore we do understand your concerns regarding the design and concept of our rooms, so, I am sorry to learn that your stay could have been improved. Our main goal is to provide every guest with a very comfortable stay. Please rest assured that our team is eager to help and go the extra mile in order to solve any issues our visitants may have which is why we offered to move you to one of our Superior Double Rooms on our ground floor which you were very satisfied with. I would also like to point out that we have large working desks in our Superior Double Rooms which you were assigned. \n\nPlease do contact me directly at reservations@Euston-square-hotel.com next time you are planning to stay in London, as I would love to oversee the booking for you and ensure you will have a lovely and spacious room allocated. \n\nKind regards, \nMelis.
07/07/2019
Rated 5 out of 5 :
Dear Catherine, \n\nThank you for sharing your comments regarding your recent stay with us. We do value feedback from our guests as it is the only way we can truly improve our offering.\n\nWe are pleased to learn that the cleanliness and comfort of the room covered your expectations. However, we would like to apologise if your room was not as large as expected. We would like to take this opportunity to inform you that we do have different room categories. Should you come back in the future, we would be very happy to offer you a complimentary upgrade to a higher room category at the back of the hotel (subject to availability) in order to avoid any traffic noises and ensure you have a pleasant stay with us.\n\nWe do hope you will return to stay with us in the future, in order that we can deliver to you a truly memorable experience.\n\nKind regards, \nMelis.
06/07/2019
Rated 5 out of 5 :
Dear Sally, \n\nFirst and foremost, thank you for taking the time to share your feedback with us. We are deeply sorry to hear that a series of mishaps have affected the comfort of your stay.\n\nIt is a surprise for us that you did not find the cleanliness of the room to be top-notch. I have shared your comments with my colleagues and housekeeping team on shift during your visit, who informed me that they checked your room with you, and there were, in fact, no black hairs or peanuts all over the floor. With regards to the room size and the bathroom design, we are sorry that we did not seem to meet your expectations. However, I would like to point out that our Front Desk team offered to change your room for you the next morning, which you kindly declined. As we are a boutique hotel, we aim to offer compact yet efficient rooms which are perfect for short business and city trips. If you require more hangers, you can always contact our team using the HandyPhone which you can find in your room - or you can let a member of the team know as we are available 24 hours of the day. \n\nI have also shared your feedback, in particular about the glass bathroom wall, with our senior management. We entirely understand your comments because it is a less familiar design, but please be assured that the wall is well soundproofed and double glazed. We felt the frosting in the middle two panels was a good balance between maintaining the light, bright and airy feel of the room, while still preserving the necessary privacy and modesty. Please check prior to your next stay if you are concerned: If we have a room with the lower panel frosted available, we will be happy to allocate it to you. \n\nI would love to take this opportunity to offer you 10% off in your next direct booking with us. If you wish to discuss further, you can always contact us and we would be really happy to help you. \n\nMoreover, we are sorry to hear that you were unsatisfied with our services, and we can assure you that your remarks matter to us and it will be an absolute pleasure to welcome you again and make sure these inconveniences will not happen in the future.\n\nKind regards, \nMelis.
05/07/2019
Rated 5 out of 5 :
Hi megafunner, \n\nThank you for choosing us for your recent stay and thank you too for taking the time to leave us some feedback.\n\nI was pleased to read that overall you had a good stay with us, found our hotel to be well-located and our staff friendly. It was a great pleasure to have you staying with us and we are looking forward to welcoming you again son.\n\nPlease contact us directly for any future bookings and we'll be more than happy to provide you with exceptional assistance! \n\nKind regards, \nMelis.
04/07/2019
Rated 5 out of 5 :
Hi Stevo1971, \n\nThank you so much for taking the time to leave us such amazing feedback.\n\nWe couldn't be happier to read you enjoyed our product. The hotel is a few minutes away from London's main attractions and we go the extra mile daily to ensure spotlessly clean rooms to our guests. We are very pleased you are satisfied with our customer service, the team really appreciates your kind words.\n\nWe look forward to hosting you again for your next trip.\n\nHave a lovely weekend! \n\nKind regards, \nMelis.
02/07/2019
Rated 5 out of 5 :
Hi Tom, \n\nThank you for taking the time to leave us a review.\n\nWe are happy to see that you love our location as much as we do. With so much to do and visit in central London, everything one needs is a room for a comfortable, good night's sleep, which is exactly what we aim to offer our guests.\n\nWe are grateful for your kind words towards the team, it was a pleasure welcoming and assisting you throughout your stay.\n\nWe look forward to seeing you again son.\n\nKind regards, \nMelis.
01/07/2019
Rated 5 out of 5 :
Hi Johan, \n\nThank you for taking the time to leave us your feedback.\n\nAs you've mentioned, our rooms are compact but fully equipped with everything one needs for a short city stay. The rooms are thoughtfully designed to offer you the home comfort and I am delighted to find out that our concept met your requirements.\n\nWe believe breakfast is the most important meal of the day, therefore, it's great to know that you enjoyed it. I have shared your kind words about our colleagues directly with the team, and we are very much looking forward to welcoming you back on your next trip to London.\n\nKind regards, \nMelis.
01/07/2019
Rated 5 out of 5 :
Hi Sarah, \n\nThank you so much for sharing your 5* feedback with us.\n\nI'm so pleased to hear our prime location met your needs. We are a few steps away from all the main attractions and amenities. The rooms are cosy and smartly designed to provide our guests with a comfortable stay. This allows us to keep our rates affordable in such a pricey area.\n\nI couldn't be happier to read your kind words for the team, we do love providing the warmest of services, making our guests feel welcomed and at home.\n\nWe can't wait to welcome you back son! Please remember to contact us directly for the best competitive rates.\n\nHave a great day.\n\nKind regards, \nMelis.
27/06/2019
Rated 5 out of 5 :
Hi Basille, \n\nThank you so much for such a lovely review.\n\nI couldn't be happier you liked our concept. Our rooms are smartly designed to ensure our guests' comfort and efficiency in a compact spotless space. As we love keeping it simple and easy for you, we're positioned right in the historical heart of the city, surrounded by amazing transport links that will facilitate your way in discovering London\u2019s hidden treasures.\n\nWe're thankful for your kind recommendation and we hope to have the pleasure of welcoming you back on a future visit.\n\nBest wishes, \nMelis.
26/06/2019
Rated 5 out of 5 :
Hi Morven_30, \n\nThank you for your review, we really appreciate when our guests leave us feedback so we can improve each day.\n\nI'm so pleased to hear our prime location met your needs. We are a few steps away from all the main attractions and amenities. \n\nIt's also great to know how much you enjoyed the comfortable rooms that we provide, and the housekeeping team is feeling proud to see their efforts are being noticed. This is the exact energy we aim to transmit to our lovely guests through our product.\n\nWhen designing our reception area, our idea was to have a 'home away from home' feeling which is why we've chosen to keep our staff desk within the lounge area, in order to allow our guests to feel more comfortable in approaching our friendly team if they have any questions. \n\nRegarding the check-in process, we introduced our self-check-in process just a couple of months ago following our refurbishment works. The main aim is for our guests to check-in online prior to their arrival so we are able to speed up the check-in process. However, I certainly empathise with your comments with the efficiency of this service and I will definitely be sharing this with the management team. \n\nWhen planning your future visit, please remember to contact us directly so we are able to oversee your booking and provide you with the best-returning guest rates, and also a room at the back of the hotel in order to avoid external traffic noises.\n\nUntil next time! \n\nKind regards, \nMelis.
24/06/2019
Rated 5 out of 5 :
Hi Carmencita456, \n\nThank you for taking the time for leaving us a review \u2013 it is encouraging to see that we are providing a good service.\n\nIt makes us happy seeing you share our opinion about the fabulous location of our hotel. With so much within walking distance, London\u2019s famous gems are at a stone\u2019s throw away. \n\nAlthough compact, our rooms include all the necessities to provide the maximum of comfort; moreover, our Hypnos beds will make you feel just like home.\n\nYour kind recommendation is very much appreciated and we can't wait to welcome you back in the future.\n\nKind regards, \nMelis.
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