Holiday Inn Express Wandsworth
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Customer Reviews For The Holiday Inn Express Wandsworth Hotel


Address: Smugglers Way, London, England, UK, SW18 1EG
This hotel has averaged a score of 4.1 out of 5 by 3252 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 2580 reviews)
>>>Tripadvisor (ranked 351 of 1132 for Hotels in London and rated 4 out of 5 from 650 reviews)

16/09/2019
Rated 4.6 out of 5 :
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15/09/2019
Rated 4.4 out of 5 :
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14/09/2019
Rated 4.6 out of 5 :
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12/09/2019
Rated 4.5 out of 5 :
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12/09/2019
Rated 3.8 out of 5 :
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10/09/2019
Rated 4.8 out of 5 :
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05/09/2019
Rated 4.2 out of 5 :
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03/09/2019
Rated 4.4 out of 5 :
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01/09/2019
Rated 3.8 out of 5 :
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01/09/2019
Rated 4.0 out of 5 :
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01/09/2019
Rated 4.6 out of 5 :
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27/08/2019
Rated 4.6 out of 5 :
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26/08/2019
Rated 3.8 out of 5 :
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25/08/2019
Rated 4.2 out of 5 :
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21/08/2019
Rated 3.6 out of 5 :
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19/08/2019
Rated 4.6 out of 5 :
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18/08/2019
Rated 4.6 out of 5 :
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18/08/2019
Rated 4.4 out of 5 :
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17/08/2019
Rated 4.0 out of 5 :
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16/08/2019
Rated 4.0 out of 5 :
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14/08/2019
Rated 4.8 out of 5 :
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12/08/2019
Rated 4.8 out of 5 :
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11/08/2019
Rated 3.8 out of 5 :
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11/08/2019
Rated 4.8 out of 5 :
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10/08/2019
Rated 4.8 out of 5 :
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08/08/2019
Rated 4.0 out of 5 :
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07/08/2019
Rated 4.4 out of 5 :
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03/08/2019
Rated 3.8 out of 5 :
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31/07/2019
Rated 3.8 out of 5 :
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30/07/2019
Rated 4.6 out of 5 :
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29/07/2019
Rated 4.4 out of 5 :
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28/07/2019
Rated 4.8 out of 5 :
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28/07/2019
Rated 4.0 out of 5 :
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28/07/2019
Rated 4.6 out of 5 :
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26/07/2019
Rated 4.8 out of 5 :
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21/07/2019
Rated 4.8 out of 5 :
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20/07/2019
Rated 4.2 out of 5 :
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06/07/2019
Rated 5 out of 5 :
Typical Holiday Inn Express, with super helpful staff especially Luke at Breakfast! \nIt\u2019s very good location too. Reasonable amount of parking. Only seen one disable car parking space at the front but there might be more! \nWe stay here when we come to Wimbledon as it\u2019s so close but less costly than staying in Wimbledon. \nDon\u2019t think they do much food in the evening but they do a full breakfast self service. They do offer a bar in the evening! \n\nRooms are ok for a short stay. Disabled room is a good size although not especially wheelchair friendly as room is limited down one side of the bed. Bathroom is a good size for a wheelchair user, but has a low toilet - Luckily there are grab handles and an emergency cable! \nWe also had a family room but maybe wouldn\u2019t do that again as the third bed was very uncomfortable!! \nOverall a decent hotel for a short stay with lovely staff and a good location! \n\n.
05/07/2019
Rated 5 out of 5 :
Dear Nellie010\n\nThank you for such a nice feedback. We are pleased you had a great stay with us and enjoyed our breakfast as \n\nwell as as proximity of Wimbledon grounds. We hope you come back son again on your next trip to London.\n\nBest regards\n\nGreg M\n\n.
30/06/2019
Rated 5 out of 5 :
Our favourite hotel for the last 20+ years! It has all we need for our fleeting visits to London. It is clean, comfortable, pleasantly decorated, easy to get to, has parking, breakfast included, high-speed free Wi-Fi, efficient and friendly desk-staff. There is a bus-stop close by with regular buses to Fulham Broadway Tube station, which means most of London's attractions are within easy reach!
17/06/2019
Rated 5 out of 5 :
Good afternoon, dear enlight85.\n\nWe thank you for the time you took to write us a review. We deeply appreciate the feedback.\n\nWe are really sorry to know that your permanence in our hotel was not as good as it could've been. It is awful knowing that the various issues experienced, regarding noise and heating failures, left such a deep mark. It makes us incredibly sad knowing that we didn't manage to meet your expectations.\n\nWe hope you'll give us another chance in the future. We can assure you we'll try our best to deliver a level of service you were expecting from us. \nWe deeply apologize once more, and we wish you a delightful day for the time being.\nKind regards, \nThe Holiday Inn Express-Wandsworth.
14/06/2019
Rated 5 out of 5 :
I stayed here recently for work and selected it for its location, price and because it had parking.\nWe arrived relatively late, but were still able to park right outside the hotel, which was a massive benefit. Check in was straightforward but unfortunately when I got to my room it really stank of smoke. The desk manager dealt with this swiftly and moved me to a much fresher room. He also gave me two complimentary glasses of wine which in part was due to my being part of the ihg programme and partly because he was good at his job. The gentleman behind the bar was also very accommodating and can\u2019t have had much sleep because he was also back on reception first thing in the morning. \nBreakfast was a typical holiday inn breakfast but Luke, who was on duty, was excellent and was greeting everybody in a very personable manner and making sure everyone was happy.\nOverall it is the staff that make this hotel an excellent place to stay.
12/06/2019
Rated 5 out of 5 :
Dear Shona\n\nThank you for taking the opportunity to review your recent stay with us here at the hotel.\n\nI am really pleased to read that you found the hotel to be value for money.\n\nIt is also a great pleasure to read that you found the team to great I will be sure to share this with everyone.\n\nWe look forward to welcoming you back to the hotel on your next visit to Wandsworth \n\nWishing you a pleasant day\n\nKindest Regards\n\nDavid M\nNights guest Service Manager.
11/06/2019
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06/06/2019
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05/06/2019
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04/06/2019
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01/06/2019
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29/05/2019
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27/05/2019
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26/05/2019
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25/05/2019
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24/05/2019
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22/05/2019
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19/05/2019
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18/05/2019
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17/05/2019
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15/05/2019
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13/05/2019
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11/05/2019
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10/05/2019
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08/05/2019
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07/05/2019
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21/04/2019
Rated 4 out of 5 :
Good afternoon, dear falc0n01.\n\nWe would like to thank you for the time you took to write us a review about your stay in our hotel. We deeply appreciate the feedback. \n\nWe are delighted to know that no major issues during your say were able to leave a negative stain on the experience itself.\nIt makes us happy to read that our staff was able to leave such a lasting impression on you. We are also really glad to find out that our location and our cleanliness levels were able to meet your expectations.\nWe are also happy that you enjoyed breakfast, but we would like to apologize about the lack of fresh vegetables. We are always trying to better our breakfast services, and we can assure you that, thanks to your feedback, we will do our best to better that side of our service as much as we can, where there is possibility.\n\nWe hope that, despite the slight inconvenience, you have not been discouraged from visiting us again. We hope we'll get the pleasure of welcoming you once more in the near future, and we wish you a delightful day for the time being.\n\nKind regards, \nAlex C.- guest Service Assistant.
16/04/2019
Rated 4 out of 5 :
Good afternoon, dear colaradopam.\n\nWe would like to thank you for the time you took to write us a review. We deeply appreciate the feedback.\n\nWe are delighted to know you enjoyed your stay with us the way you did. It makes us happy reading that our rooms were able to meet your expectations. It is also great to know that our pricing was able to reflect the quality of the services we offered, \n\nWe hope we'll get the pleasure of welcoming you once more in the future, if the occasion were to arise, and we can assure you we'll try our best to deliver the same level of service you have just experienced during your most recent stay.\n\nWe thank you once more for the feedback, and we wish you a delightful day.\nKind regards, \nAlex C.- guest Service Assistant.
12/04/2019
Rated 4 out of 5 :
Good morning, dear Brian T.\n\nWe would like to thank you for the time you took to let us know your thoughts about the most recent stay in our hotel. We deeply appreciate the feedback.\n\nWe are delighted to know you enjoyed your stay with us the way you did. It makes us happy to read that our staff was able to leave such a lasting impression on your permanence. It also makes us glad knowing that the cleanliness and comfortableness levels of our rooms were able to meet your expectations.\nWe, however, would like to apologize for the issues you might have experienced during your permanence. It is awful to read that your food experience was not as good as it could've been. Knowing that the noise has also kept you up makes us sad. We can assure you that, thanks to your feedback, we will do our best to better ourselves and our services as much as we can, there where there is possibility.\n\nWe hope that, regardless of the issues experienced, you have not been discouraged from visiting us again. We hope we'll get the pleasure of welcoming you once more in the future, if the occasion were to arise, and we wish you a delightful day for the time being.\n\nKind regards, \nAlex C.- guest Service Assistant.
01/04/2019
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31/03/2019
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25/03/2019
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21/03/2019
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18/03/2019
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17/03/2019
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16/03/2019
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15/03/2019
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14/03/2019
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12/03/2019
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11/03/2019
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10/03/2019
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08/03/2019
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06/03/2019
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03/03/2019
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22/02/2019
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06/02/2019
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05/02/2019
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04/02/2019
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29/01/2019
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28/01/2019
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27/01/2019
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23/01/2019
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21/01/2019
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20/01/2019
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18/01/2019
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17/01/2019
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14/01/2019
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13/01/2019
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08/01/2019
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05/01/2019
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02/01/2019
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12/12/2018
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11/12/2018
Rated 3 out of 5 :
The hotel is set in a great location for a bit of sight seeing around London. It is very close to Wandsworth Town railway station which has very good links into London. The service from this hotel was good. The breakfast was ok but the.
09/12/2018
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08/12/2018
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06/12/2018
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05/12/2018
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05/12/2018
Rated 5 out of 5 :
Stayed here for 1 night as needed to be close to nine elms for the us embassy. Fabulous hotel. Super friendly staff. Rooms clean and comfortable. Bed was a tad soft. But choose your own pillows great idea. Breakfast great choice of hot n cold.
04/12/2018
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03/12/2018
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29/11/2018
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28/11/2018
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27/11/2018
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25/11/2018
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21/11/2018
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19/11/2018
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15/11/2018
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13/11/2018
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12/11/2018
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11/11/2018
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10/11/2018
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02/11/2018
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31/10/2018
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30/10/2018
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29/10/2018
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28/10/2018
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26/10/2018
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25/10/2018
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24/10/2018
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22/10/2018
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18/11/2018
Rated 4 out of 5 :
Room: Remember that this is a European hotel room. In order to turn on the power you have to insert your room key card in the slot beside the hotel room. For this particular system you need to push in and get a positive click.
17/11/2018
Rated 5 out of 5 :
We stayed for a Long weekend in November. I had been here a few years ago, so knew the location was pleasant, just a couple of minutes walk from the Thames. Our stay was as good as a Holiday Inn Express could be expected to.
11/11/2018
Rated 5 out of 5 :
Fantastic location for the area we wanted. Very helpful and accommodating staff. Our room was very clean and comfortable. Due to being a tad fussy with my food I found the breakfast very good. Well done to the catering staff also.
08/11/2018
Rated 5 out of 5 :
our original hotel was a filthy disappointment. We call this holiday inn from that hotel and they were so helpful and held a room for us. We had excellent service all week Long and will most definitely use them again if we get back to.
04/11/2018
Rated 4 out of 5 :
This isn't high end London but for a travel hotel it is very clean, comfortable and run by a very pleasant and friendly team. Generally a very good experience. The only negative comment was no evidence of real eggs for breakfast, just what appeared to.
17/10/2018
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15/10/2018
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14/10/2018
Rated 3.8 out of 5 :
Liked: Overall the hotel is ok. Staff is friendly and helpful, clean and bed very comfortable
Disliked: A better variety for the breakfast. Stayed there for 4 days and the breakfast was the same everyday
11/10/2018
Rated 4.8 out of 5 :
Liked: Good quality accommodation, clean, good staff and well laid out breakfast.
Disliked: £16 parking
10/10/2018
Rated 4.6 out of 5 :
Liked: Good place. Nice people!
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09/10/2018
Rated 4.6 out of 5 :
Liked: Room was clean, bed was comfortable and breakfast was delicious.
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02/10/2018
Rated 4.2 out of 5 :
Liked: Good clean room, nice and friendly staff. Good breakfast to kickstart our day.
Disliked: Would have been nicer if was closer to tube line, but train and bus links are good and on time and regular.
02/10/2018
Rated 3.8 out of 5 :
Liked: Great location and friendly staff. My kids loved the buffet breakfast. Good value overall
Disliked: Beds a bit hard, coffee not good, weak shower.
02/10/2018
Rated 5 out of 5 :
We stayed for a couple of nights, couldn't ask for more, room very well appointed, convenient area, very helpful staff, breakfast fine, will stay again. Missing hairdryer was brought up immediately and we aprecheated the newspaper every morning.
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 9
Date stayed: July 2005
review: Bottled water is available from the bar,but is quite expensive I think. Staff seemed friendly and helpful. Rooms were lovely and clean,it was an ideal location for our plans, but a bit of a walk from the nearest tube station at East Putney. Would definitely stay there again. Probably will do very son. Wouldn't drink the tap water but that goes for most hotels.
Rating out of 10: 2
Date stayed: November 2004
review: Location is okay but it's a nuisance not having any snack bar or other in-house facilities, you have to go round to the garage if you want some bottled water or a sandwich etc. Staff inexperienced and poorly trained. Had a nosebleed in the night, our luggage was seized and not returned to me until I paid ?100 for a new mattress! Beware...
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