Crowne Plaza Felbridge
Home Contact Us
SEARCH LONDON BY:
London Hotels A-Z Postcode Landmark/ Area London Hotels Map Tube/Train Station Star Rating London Chains Trending
TYPE
Budget Hotels Central London Hotels Apartments Boutique Hotels Hip Hotels Family Rooms (5+)
AIRPORTS
Heathrow Hotels Gatwick Hotels Stansted Hotels Luton Hotels London City Airport
TOP RATED
Tripadvisor Top 30 Award Winners
ALSO..
Hotel History London Guide/ Pictures

Customer Reviews For The Crowne Plaza Felbridge Hotel


Address: London Road, East Grinstead, England, UK, RH19 2BH
This hotel has averaged a score of 3.8 out of 5 by 2545 past guests
>>>Booking.com (average customer rating 4 out of 5 from 941 reviews)
>>>Tripadvisor (ranked 4 of 4 for Hotels in East Grinstead and rated 3.5 out of 5 from 1605 reviews)

12/09/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/09/2019
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/09/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
03/09/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/09/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/09/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/09/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
30/08/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
29/08/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/08/2019
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/08/2019
Rated 3 out of 5 :
\nMany thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
24/08/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
24/08/2019
Rated 3 out of 5 :
Took my friend here for afternoon tea for her 50th. Spoke to them in advance regarding sandwich fillings as my friend has very particular tastes. Went to the bar to tell them we had arrived for our booking,the waitress gave us a funny look and said \
23/08/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/08/2019
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
21/08/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
18/08/2019
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
15/08/2019
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/08/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
12/08/2019
Rated 5 out of 5 :
For my birthday I was given Spa and Afternoon Tea at the Crowne Plaza. The Spa was absolutely lovely. The Afternoon Tea included a glass of champagne each. After we had nearly finished our food we asked about the champagne to which the barman 'Ionuts' was not very eager to give us some before checking that we are supposed to have some! I understand that he needs to check but it was the way he done this to us in the bar with everybody listening and I also had to show my proof that we could have this to drink! What I find difficult to understand, not once did he offer an apology to us and all he could say was that it was not his fault! I am afraid it spoilt our time there, maybe he should learn to be polite to customers?
12/08/2019
Rated 5 out of 5 :
so back in 2014 I stayed here on my honeymoon and to say the least I wished we didn't bother, ended up so poorly due to the food so couldn't enjoy the spa etc, so when we got invited to a felbridge wedding we reluctantly booked. Found a decent price online saving \u00A3100. so off we went. Walked into a much nicer reception, was greeted by A* staff found the way to the room and what a gorgeous room it was! Very up to date trends, clean, bed comfortable, working television every perfect. Arrived back late from the wedding late and hungry, ordered burger and chips room service and my goodness it was gorgeous! Perfectly cooked, fresh and seasoned, was worried it would be left overs or something but 100% perfect! Great night sleep. Woke the next morning to breakfast which was buffet style full English with also cereals, pastries, fruit etc but also a choice of menu food too! We then headed to the spa, lovely area, pool was cold but think I am a wimp. Jacuzzi was lovely same for sauna and steam room, gym also included but not my thing! Check out at 11 but can stay in the spa for Longer! Absolutely cannot recommend enough!
12/08/2019
Rated 5 out of 5 :
Thank you for taking the time to leave your review.\n\nI am so sorry to hear you had a less than pleasant stay with us. I have made a note of your comments and will be speaking with the relevant departments.\nI do hope you choose to give us another chance in the future so we can restore your faith in the hotel.\nPlease contact the hotel directly if you would like to discuss this further.\n\nWarm regards\nQuin Holzthuizen\nGeneral Manager\n.
12/08/2019
Rated 5 out of 5 :
This hotel is a perfect example of how the entire franchise model does not work.\nAt some point during the acquisition phase this formerly independent hotel must have put on quite a performance when ihg visited and deemed it to be worthy of one of their premium brands. Things clearly have gone downhill since.\n\nService - close to zero if I\u2019m feeling generous. Staff are inattentive and clearly have better things to do than attend to anything related to the hotel\n\nF&B - cold and over cooked is an interesting combination. Tea and coffee could also use some degree of heat\n\nRoom - it would be nice to think that it had been cleaned or at least maintained since the ihg inspector thought this a premium hotel. Bath/shower/sink do not drain, clearly the room hasn\u2019t been cleaned (possibly ever rather than just since the last guest). Facilities such as power outlets and curtains do not function appropriately.\n\nThis review comes amid a genuinely spell of trying to be more positive. I am genuinely disappointed that I had to write this, but if I could I rated less than one, I probably would have.\n\n.
11/08/2019
Rated 5 out of 5 :
\nMany thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
11/08/2019
Rated 5 out of 5 :
Thank you for taking the time to leave your review.\n\nI am so sorry to hear you had a less than pleasant stay with us. I have made a note of your comments and will be speaking with the relevant departments.\nI do hope you choose to give us another chance in the future so we can restore your faith in the hotel.\nPlease contact the hotel directly if you would like to discuss this further.\n\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
10/08/2019
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
09/08/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/08/2019
Rated 5 out of 5 :
Had the worst nights sleep here. I was in room 237 and at 2 minute Intervals through the night there was a loud humming emanating from the ceiling area that lasted for approx 3 seconds. I turned off my air-conditioning earlier in the evening to see if that would cure it. It didn't. I mentioned it reception when I went for dinner at approx 8pm and they said they will get it looked at, when I returned to room at 11pm it was still happening and I called reception to be told \
07/08/2019
Rated 5 out of 5 :
Thank you for taking the time to leave your review.\n\nI am so sorry to hear you had a less than pleasant stay with us. I have made a note of your comments and will be speaking with the relevant departments.\nI do hope you choose to give us another chance in the future so we can restore your faith in the hotel.\nPlease contact the hotel directly if you would like to discuss this further.\n\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
07/08/2019
Rated 5 out of 5 :
Just stayed here with my wife for a one night spa brake on arriva\nThe reception staff where extremely helpful \nThe dinner was nice be aware small portions on all 3 courses but tasty food\nBreakfast was all so good buffet style and plenty to eat \nThe room was great only bad point was the spa area was in need of repairs\nAnd a good clean, but overall a good nights stay.
06/08/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
05/08/2019
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
04/08/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
04/08/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
04/08/2019
Rated 5 out of 5 :
I stayed on the night before my wedding. It used to be considered one of the best hotels locally and I thought I would stay somewhere posh as a treat but now I am in my deluxe 'King Room' which gives me a choice of listening a very noisy main road 25 yards away or an even louder air-conditioning unit. Parking is \u00A35 per night even though it's advertised as free on here. Room is clean (only one dead ladybird on the floor). I have another deluxe' room booked here for our wedding night tomorrow and it's too late to cancel.
03/08/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/08/2019
Rated 4.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
01/08/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
29/07/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/07/2019
Rated 4.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
27/07/2019
Rated 5 out of 5 :
We have just returned from a girls pamper retreat. We had a really lovely time but there was a few things that could be improved so I thought it would be good to share so the hotel can hopefully improve on this and have also shared the positives\n\nThe Jacuzzi pipe had apparently burst and flooded so was unable to use, and according to reviews, this seems to happen a lot. We were offered a guess past for the future but still was disappointed on the day that we could not use it.\n\nMusic should be added lightly for around the pool to make more of an atmosphere as well as more lighting as at times it was quite dark.\n\nDinner was lovely but we were charged \u00A37.50 service charge and not advised of this until we asked to see that food bill when checking out, as went paying for our wine after dinner, we had \u00A325 food allowance each as it was very busy and lots of members of staff were trying to access a screen. After paying for a class of wine each and a sparkling bottle of water we ended up paying an extra \u00A313.50 each and so confused as to why. We were kindly given a free drinks voucher on check in and used this after dinner in the bar, we would of probably purchased a couple of more drinks but due to the extra unexpected charge at dinner, we went back to the room to drink the wine we bought with us. We did question this on check out, where the receptionist offered to refund the service charge but we said it was okay but would of just been nice to of had it explained to us at the time.\n\nThe rooms are extremely well decorated and very modern and could not fault at all! Very comfortable beds with plenty of power sockets everywhere and a fridge, which you can request to be filled with snacks and drinks. The room service menu prices were not to bad either.\n\nThe actually spa was really lovely, we both had a back, neck and shoulder massage and a taster facial, lasting 50 minutes. I fell asleep during my facial and my whole body felt so light after. Joanne did an amazing job and would return for more treatments.\n\n Breakfast was lovely with plenty of choice with a white and milk chocolate chip muffin to die for! The whole hotel is very beautifully decorated and very modern and welcoming and very clean. All the staff were very friendly and nothing was too much.\n\nWould happily return for a spa break again and think we will in the future.
26/07/2019
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/07/2019
Rated 4.0 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/07/2019
Rated 5 out of 5 :
They slap 10% service charge on everything, no matter how big your group is. Nachos advertised as homemade, they were doritos Pudding advertised as strawberry cheesecake with Strawberry ice cream. It was lemon cheesecake topped with fruits of the forest without ice cream. Rooms lovely and the Spa clean and welcoming.
22/07/2019
Rated 5 out of 5 :
Thank you for taking the time to leave your review.\n\nI am so sorry to hear you had a less than pleasant stay with us. I have made a note of your comments and will be speaking with the relevant departments.\nI do hope you choose to give us another chance in the future so we can restore your faith in the hotel.\nPlease contact the hotel directly if you would like to discuss this further.\n\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
21/07/2019
Rated 4.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
17/07/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
17/07/2019
Rated 5 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
14/07/2019
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
10/07/2019
Rated 5 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
07/07/2019
Rated 5 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen \nGeneral Manager\n.
03/07/2019
Rated 5 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
02/07/2019
Rated 5 out of 5 :
Thank you for taking the time to leave your review.\n\nI am so sorry to hear you had a less than pleasant stay with us. I have made a note of your comments and will be speaking with the relevant departments.\n\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
21/06/2019
Rated 5 out of 5 :
Thank you for taking the time to leave your review.\n\nI am so sorry to hear you had a less than pleasant stay with us. I have made a note of your comments and will be speaking with the relevant departments. \nI do hope you choose to give us another chance in the future so we can restore your faith in the hotel.\nPlease contact the hotel directly if you would like to discuss this further.\n\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
06/06/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
04/06/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
30/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/05/2019
Rated 4 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
27/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
24/05/2019
Rated 4 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
20/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/05/2019
Rated 4 out of 5 :
many thanks for taking the time to leave your review.\nI am so sorry to hear about your visit with us, this really is not usual practice for us and I sincerely apologise.\nWe would really like to speak to you more about your stay.\nPlease can I ask you to contact Rachael our hr Administrator on hr@cpfelbridge.com.\n\nKind Regards\nQuin Holtzhuizen\nGeneral Manager\n.
16/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/05/2019
Rated 4 out of 5 :
Thank you for taking the time to leave your review.\n\nI am so sorry to hear you had a less than pleasant stay with us. I have made a note of your comments and will be speaking with the relevant departments.\nI do hope you choose to give us another chance in the future so we can restore your faith in the hotel.\nPlease contact the hotel directly if you would like to discuss this further.\n\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
12/05/2019
Rated 4 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nKind Regards\nQuin Holthuizen\nGeneral Manager.
10/05/2019
Rated 4 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nKind Regards\nQuin Holthuizen\nGeneral Manager.
09/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
07/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
05/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
04/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
02/05/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
29/04/2019
Rated 4 out of 5 :
\nMany thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nKind Regards\nQuin Holtzhuizen\nGeneral Manager.
28/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/04/2019
Rated 4 out of 5 :
for your kind comments about your room and breakfast.\nI am sorry to hear that your room was not ready for you when it should have been, this is not usual practice for us and I apologise.\nI also apologise for the problem with your air conditioning, this is something we are looking into at the moment.\nOur refurbishments are coming to an end now so I do hope you choose to give us another try so we can restore your faith in the hotel.\nWarm regards\nPeter Botterill \nGeneral Manager\n\nDear Sarah\nMany thanks for taking the time to leave your review.\nI am so sorry to hear about your visit with us, this really is not usual practice for us and I sincerely apologise.\nWe would really like to speak to you more about your stay.\nPlease can I ask you to contact Rachael Wright directly on hr@cpfelbridge.com\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
26/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
22/04/2019
Rated 4 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager.
21/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
20/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
19/04/2019
Rated 4 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
18/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
16/04/2019
Rated 4 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
15/04/2019
Rated 4 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities. I have passed your comments onto the relevant department regarding the robes.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
14/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/04/2019
Rated 4 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
13/04/2019
Rated 4 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager.
08/04/2019
Rated 4 out of 5 :
many thanks for taking the time to leave your review.\nI am so sorry to hear about your visit with us, this really is not usual practice for us and I sincerely apologise.\nWe would really like to speak to you more about your stay.\nPlease can I ask you to contact Rachael Wright directly on hr@cpfelbridge.com\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
06/04/2019
Rated 4 out of 5 :
many thanks for taking the time to leave your lovely review.\nI am so pleased to hear you enjoyed your stay with us and thank you for your kind comments about our hotel and the facilities.\nWe look forward to welcoming you back again son.\nWarm regards\nQuin Holtzhuizen\nGeneral Manager\n.
05/04/2019
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 4
Date stayed: May 2005
review: The hotel is low rise and the room we had was on the ground floor - a decent size and quite pleasant. It was also clean although a Long way from
reception which meant dragging cases up and down several short flights of stairs. More than 8 miles from North Terminal and inadequate transport to the airport. We paid ?12 to get to the airport and ?11 to get back. On the way the bus was full and on the way back we would have had to wait 45 minutes for the bus. Pay more and stay nearer the airport and it may work out cheaper! This is certainly not a good buy
Privacy Policy
Copyright © 2002 Milesfaster.co.uk All Rights Reserved