Canary Riverside Plaza Hotel
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Customer Reviews For The Canary Riverside Plaza Hotel


Address: 46 Westferry Circus, Canary Wharf, London, E14 8RS
This hotel has averaged a score of 4.4 out of 5 by 1263 past guests
>>>Booking.com (average customer rating 4.4 out of 5 from 258 reviews)
>>>Tripadvisor (ranked 175 of 1117 for Hotels in London and rated 4.5 out of 5 from 988 reviews)

09/06/2019
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02/06/2019
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28/05/2019
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25/05/2019
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17/05/2019
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10/05/2019
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05/05/2019
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28/04/2019
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25/04/2019
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21/04/2019
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31/03/2019
Rated 5 out of 5 :
Dear marialR8304vv, \n\nThank you for taking the time to review your stay at the hotel. \n\nThank you for your positive comments on your Front Desk experience and Spa treatment. \n\nIn terms of the tea and coffee facilities, we can update your profile for future stays to have this always available to you when you arrive. The hotel is currently upgrading all the televisions in the rooms, with access to a wide range of channels, which also includes a hotel directory within the television features. \nThank you for your comments on the breakfast, we do apologise for the missing items on the buffet and the errors in your orders and will look into this future improvement.\n\nThank you once again for taking the time to review the hotel, and we do hope to welcoming you back and are able to turn around your experience.\n\nWith Kind Regards\n\nShahin Karaash\n.
30/03/2019
Rated 5 out of 5 :
Dear smcchang, \n\nThank you so much for your detailed review and the 5 star rating on the hotel and your stay with us. It is such a great achievement for our team that we managed to get you right in all the aspects you mentioned. Thank you once again for detailing each interaction.\n\nWe do pride ourselves in the Staff and Service and are really happy that we managed to get you right in the attention to detail. \n\nIn terms of your preferences on the coffee, we will be more than happy to tailor your needs the next time that you stay with us. Please do let us know for your next reservation and we can add your preferences to your profile to ensure we get you right on the next occasions. \n\nWe look forward to welcoming you back son. \n\nWith Kind Regards\n\nShahin Karaash.
27/02/2019
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24/02/2019
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17/02/2019
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27/01/2019
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24/12/2018
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18/12/2018
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16/12/2018
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13/12/2018
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09/12/2018
Rated 5 out of 5 :
From the time we arrived to the time we left we were totally looked after and spoilt. The room was beautiful and very clean as was the whole hotel. The breakfast was great and nothing seemed too much bother. Went to the.
25/11/2018
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10/11/2018
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08/11/2018
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05/11/2018
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21/10/2018
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13/11/2018
Rated 5 out of 5 :
Arrived little early room was not ready but was given free upgrade to an executive suite overlooking the Thames. Read few reviews about people saying it was far to travel to many of the main attractions but its literally a 2 minute walk to the ferry.
31/10/2018
Rated 5 out of 5 :
The service by the staff was impeccable. The room was spacious and well appointed and the riverside view was amazing. The location was great as it was only a few minutes walk to Canary Wharf with its transport connections and shopping. We also caught the.
24/10/2018
Rated 5 out of 5 :
We stayed recently for the weekend for a nearby wedding. Service is top notch and staff are very friendly which was experienced from the time we showed up with our vehicles. They were very welcoming, and provided a valet service (even for our van! ). Nice.
17/10/2018
Rated 5 out of 5 :
I stay at this hotel regularly as a business traveller. It is very efficient and well kept. The rooms are modern and well maintained. What I particularly like is the leisure facilities, and in particular the pool with the infinity edge, parallel to the Thames.
02/10/2018
Rated 5 out of 5 :
Canary Riverside put on a wonderful event showcase. Set up was perfect. Organisation on point and food and beverage on tap, lol. Service non stop, rest rooms to die for. And bag/coat service second to none. Thanks for an amazing evening.
30/09/2018
Rated 4.8 out of 5 :
Liked: Impressive view from the 6th floor. We made use of the adjacent Virgin Active facility to have swims. The room was quiet, we did not eat in the restaurant but enjoyed the continental breakfast both mornings.
Disliked: Nothing I can think of from the hotel, but on our departure the Westferrry Docklands Light Railway was closed. There was a bus laid on to take us to Shadwell Docklands Light Railway, we trundled our luggage through a busy market area to find that that station was also closed! No advice or guidance available.
30/09/2018
Rated 5 out of 5 :
My stay was brief so I didn't utilise any facilities or dine here but the hotel does have a pool & offers access to the Virgin Active Health Club a short walk away. My experience was all positive beginning with an efficient & friendly greeting.
28/09/2018
Rated 5 out of 5 :
After a very unpleasant experience in a Bayswater hotel, this hotel was a breath of fresh air. Although not the ideal base in which to explore London, it was accessible by public transport (esp. River ferry service). The hotel is based in the business district.
26/09/2018
Rated 5 out of 5 :
I initially booked to spend my 4th August birthday weekend and ended up staying more than two weeks as a treat to myself. It was glorious. Service was excellent. Antonio set the pace at check-in. Shabul the concierge, Italian front desk lady who recommended excellent.
26/09/2018
Rated 5 out of 5 :
Booked this hotel as a surprise for my Mother visiting me in London for a Long weekend - a definite upgrade on my place! some very lovely touches like complimentary prosecco on arrival and surprise birthday cake for my Mother as the receptionist had overheard.
19/09/2018
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18/09/2018
Rated 3 out of 5 :
Good location, walking distance to financial offices, but a little isolated. Staff were very pleasant. Hotel is just ok. Apparently this used to be a Four Seasons, and is no Longer. If I had to guess - and it's only a guess - the hotel.
15/09/2018
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12/09/2018
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12/09/2018
Rated 5 out of 5 :
Was so pleased with my first stay here, the staff are just amazing and cant do enough for you, the rooms are great and have the best view of such a beautiful city. Didn't have time to visit the spa this time but that is.
06/09/2018
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31/08/2018
Rated 4 out of 5 :
Enjoyed a 2-night stay. Had stayed previously at the hotel, in 2013, when it was Four Seasons. The view of the Thames and Central London from the room was awesome. Likewise, the hotel pool (at the adjacent Virgin fitness club) was amazing. The hotel was.
27/08/2018
Rated 4 out of 5 :
Top location for working at Canary Wharf. Staff was very nice and helpful. Room has a good size and bathroom is very nice with shower and bathtub and night light. Bed is comfortable, but television didn't have a lot of channel choices. More or less.
26/08/2018
Rated 4.6 out of 5 :
Liked: Amazing room and view, great staff and well equipped rooms.
Disliked: The parking was hard to get to but otherwise everything was great.
20/08/2018
Rated 4.8 out of 5 :
Liked: Incredible view of the city and Thames, surpassed expectations. Staff very helpful, recommending great places to eat nearby.
Disliked: Nothing
20/08/2018
Rated 3 out of 5 :
Visited the hotel on a Sunday for afternoon tea with a group on voucher. Afternoon tea priced normally at £50 for two, groupon £25 for two. Afternoon tea is served in the bar area (no riverside views). Very business like hotel. Only two bookings for.
19/08/2018
Rated 4 out of 5 :
The rooms are nice, but the amenities are second to none. The pool and health club adjacent to the hotel might be the best in London. Centrally located to the Malls in Canary Wharf, and with "CitiBike" (Santander) just in front of the hotel, its.
13/08/2018
Rated 4.4 out of 5 :
Liked: Very spacious room with large bathroom, Courteous Staff
Disliked: The rooms need refreshing Wallpaper peeling Units worn, No Ironing board All orders accompanied by 12.5% Service Charge - restaurant, lounge, etc - should be embedded in the overall charge
06/08/2018
Rated 5 out of 5 :
This was our 1st anniversary and my boyfriend had booked it as a surprise for me as he knows I love the water. We upgraded to a river view and wow, the view was out of this world. The staff were attentive and so so.
28/07/2018
Rated 4.8 out of 5 :
Liked: The Hospitality Was superb! Surprise Congratulations Graduation and Birthday Cakes proudly presented. Stunning Views of the “Skyfall” Swimming Pool and Virgin Active Gym and along The River Thames of the iconic London Skyline ?? Glamorous Reception/Cocktail Bar, elegant floral displays/presentation of rooms and views/cleanliness of rooms/respectful and discreet ambience/the gardens/the overall “feel” of the Hotel/My beloved Audi was made into a centrepiece on the forecourt/hotel car park/endless amounts of points/.
Disliked: Said with love to keep raising standards, a few minor tweaks for breakfast and dining to improve quality /.
25/07/2018
Rated 5 out of 5 :
We were in London for a week and decided to leave our original budget hotel on short notice because of the heatwave and lack of air conditioning. We booked at the Canary Riverside Plaza last minute so it was very expensive but we enjoyed a.
20/07/2018
Rated 5 out of 5 :
Liked: Had to wait for the room, they upgraded it and sent us fruit very good
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16/07/2018
Rated 4.8 out of 5 :
Liked: The best hotel with Thames view, great service, swimming pool.
Disliked: I would recommend to reconsider the room service menu, especially the breakfast menu.
14/07/2018
Rated 3 out of 5 :
This hotel could really be a gem in canary wharf. The location is beautiful. Stayed in a suite overlooking the Thames river and was nice. Good clean rooms and lovely ambience. Ability to get into canary wharf too. Excellent quality food. Service.
13/07/2018
Rated 4.2 out of 5 :
Liked: It is a quite pricey (even with the genius discount) but we got to enjoy the gym facilities operated by Virgin Active gym. The hotel is near lots of restaurants and bars, which was quite convenient for parents, who are in London for the first time.
Disliked: The housekeepers forgot to clean our room until very late and we had to remind them.
13/07/2018
Rated 1 out of 5 :
Quite possibly the worst hotel I've stayed in the staff were appalling the management were nonexistent when I complained about everything to the hotel including how rude the staff were they shrugged their shoulders as if to so what, what do you want me to.
11/07/2018
Rated 4.6 out of 5 :
Liked: View towards the river from our room on the 8th floor was amazing
Disliked: Staff were maxed out at breakfast time but service was good nevertheless
10/07/2018
Rated 4.8 out of 5 :
Liked: We liked the Spa, Swimming Pool & the Massages were awesome??
Disliked: I went to this Hotel with a few friends, for my 18th. The Man who checked us in was really rude & hostile and my Mum has to call & complain, he was rude to my Mum too.? The restaurant food was a little bland, other than that we really enjoyed our stay. ?
07/07/2018
Rated 5 out of 5 :
Liked: A true five star experience. A well managed, beautifully run hotel, which could not be faulted in any way.
Disliked: Nothing
05/07/2018
Rated 5 out of 5 :
It's been a while since I stayed here, but the service was so exceptional that I vowed not to forget to write a review. On the way to the airport, I realized that I forgot my passport and a large amount of cash in the.
21/06/2018
Rated 5 out of 5 :
Liked: Beds were great - and room bright and of a good size perfectly adequate for myself and my teenage daughter. Good access into the surrounding area with nice shops and bars in the canary wharf area and close the tube and Docklands Light Railway stations.
Disliked: Guest did not comment for this item.
16/06/2018
Rated 5 out of 5 :
Great service, access to Virgin Active (when I stayed) amazing views of the Thames, great food, friendly staff. Its luxury and is priced as such but definitely worth it. I will be returning here in the future.
04/06/2018
Rated 5 out of 5 :
Liked: the bed the fitness centre
Disliked: None
04/06/2018
Rated 4 out of 5 :
The hotel is nicely in the beginning of Canary Wharf. Good restaurants just in a walking distance. Rooms certainly good and big enough. Separate showers is a plus. Breakfast pricing just manageable. Front desk service was good.
29/05/2018
Rated 5 out of 5 :
Liked: Fabulous all round.
Disliked: Nothing
28/05/2018
Rated 5 out of 5 :
Lovely selection of sandwiches, cakes and teas. Nice clean, modern environment, worth outside space too. Accommodated dietary requirements without any fuss. Tea was refilled very generously. Excellent service from both our waiters.
17/05/2018
Rated 5 out of 5 :
Fantastic from start to finish, beautiful decor. Food was outstanding, fresh and delicious. The service was out of this world, a guy called Ali took care of our every need was very polite and made sure our visit was unforgettable. Would recommend.
15/05/2018
Rated 3 out of 5 :
2 years ago I stayed at this utility player when it was the Four Seasons. It was not a very Four Seasons like 5 star property then however this time around we all found it badly needing a makeover. Its an independent owned property that is.
05/05/2018
Rated 4 out of 5 :
Found this offer on Groupon. The afternoon tea was nice, catered for halal option. The waiter Ali was really nice, very polite and helpful. The views were beautiful around the hotel especially on a hot sunny day. I would recommend to come here for the.
29/04/2018
Rated 4 out of 5 :
Right on Canary Wharf and within easy reach of road and rail. This large 5* hotel has got an airy and calm feel about it. Very attentive staff, lively restaurant and great rooms. A bit on the expensive side but worth it.
28/04/2018
Rated 5 out of 5 :
surprise 30th birthday celebration! 4 adults and baby staff extremely helpful from the moment we walked in. Table great able to fit high chair and pram, food lovely, our server Ali was friendly and attentive. I don't drink tea or coffee so a hot chocolate.
19/04/2018
Rated 5 out of 5 :
Great hotel; peaceful and quiet helped business meetings; room was outstanding and staff were professional and helpful. Good restaurants located very near hotel. Will definitely return in very near future.
18/04/2018
Rated 5 out of 5 :
I was at Canary Wharf for a business trip. The Riverside Plaza is within walking distance to the offices I was visiting. The room was in good shape and clean. The rooms must be well-insulated as I never heard my neighbors, even though I knew.
16/04/2018
Rated 4.8 out of 5 :
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05/04/2018
Rated 5 out of 5 :
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15/03/2018
Rated 4.6 out of 5 :
Liked: didn't use business centee or have breakfast
Disliked: Guest did not comment for this item.
27/02/2018
Rated 4.2 out of 5 :
Liked: Good river views, great location to river bus stop, shops etc, easy to locate from road and rail light and airy feel to the hotel, staff very helpful at all times. No towel rail, cold bathroom and towels. No trouser press but no big problem hotel seems in limbo at moment due to change in ownership but did not impact on our stay, needs upgrade in style and decor to bring it back to its former glory, have always liked this hotel and would stay again.
24/02/2018
Rated 4.6 out of 5 :
Liked: Clean spacious rooms. Nothing.
18/02/2018
Rated 4.4 out of 5 :
Liked: The bed was comfortable, the room was very clean. I asked for a room with the Thames view but got one with the motor way view. For room service breakfast, I asked for extra baked beans but didn't get them.
16/02/2018
Rated 4.8 out of 5 :
Liked: Staff couldn't do enough for us Nothing
12/02/2018
Rated 4.6 out of 5 :
Liked: The staff here were amazing, they made us feel so valued. The location is amazing and the view was like nothing else I had experienced- gorgeous views over the Thames and the lights of London. It was a beautiful backdrop for my birthday evening. The service was speedy and excellent, providing everything me and my friends needed to celebrate the special occasion. One member of staff, Diego was extremely professional and made us feel welcomed. The room itself was gorgeous and spotless, the plants, decor and attention to detail made me feel relaxed and luxurious. The bed was extremely comfortable and the shower and bath were fantastic. Would 100% recommend if you want a high quality stay with fantastic service. Nothing I can think of.
09/02/2018
Rated 2 out of 5 :
A few years back this hotel had great service and well groomed staff, now its a different story. House keeping fails to show up, front office person doesn't speak the language etc. Rooms are still comfortable though.
08/02/2018
Rated 5 out of 5 :
First time in this hotel and I was happily surprised, location is good and quite, rooms are very big and spacious, with an amazing view of the river. Staff was very kind and Jeff on reception was very helpful! Definitely recommend this hotel!
07/02/2018
Rated 4 out of 5 :
Fantastic hotel. It has a small bar area but its never to busy to get a seat. Perfect location to travel by train or boat. Spa is not on site bit z short walk away. Didn't like the pool much as it was taken up.
06/02/2018
Rated 4 out of 5 :
We enjoyed our stay, the staff is a little bit "stiff". The room was big, clean and the quality of the beds was excellent, especially the pillows. It had an excellent view of the city and the river. It is a rather quiet place.
06/02/2018
Rated 5 out of 5 :
I have stayed twice and separately used the restaurant for lunch meetings several times. Outstanding service. They have a pier right outside the hotel the allies for quick transportation to central London along The Thames.
31/01/2018
Rated 5 out of 5 :
Loved everything about it. The rooms were very nice, the location on the river provided transportation to and from the O2 centre, the restaurant, bar and especially the wonderful staff were all top notch. We hope to return someday son.
27/01/2018
Rated 5 out of 5 :
We had such an enjoyable stay at the hotel. From the moment we entered we felt a strong sense of comfort and ease. The hotel itself has quite a luxurious feel and the friendly and courteous staff made sure we all felt welcomed and content,.
27/01/2018
Rated 2 out of 5 :
We used to have a regular booking at the hotel, booking visitors in for 2-3 rooms, 3 nights a week. It became increasingly tired looking and evidence of poor maintenance so we, reluctantly, started booking other hotels. We were persuaded by the Hotel to come.
26/01/2018
Rated 5 out of 5 :
The hotel has exceptional staff and service. From the the time I made my reservation, the door, reception, housekeeping and F&B Team. Excellent location and only 15 minutes away from London. Jubilee line or boat. I would stay in this gem over and over again.
24/01/2018
Rated 5 out of 5 :
I stayed here one night with my girlfriend - the minute I arrived I found all the staff really helpful and that mixed the surroundings, made my stay feel just a little bit more special that your average hotel. Would highly recommended it if you.
24/01/2018
Rated 5 out of 5 :
Excellent staff and amazing rooms, definitely recommended. Great views in a very affluent area with loads of great bars and restaurants nearby which should keep you occupied for the duration of your stay.
24/01/2018
Rated 5 out of 5 :
Quick stop off in London and this was my place to stay. Great location, kind staff, loved the drinks and to top it off a scenic view from the comfort of my room. Will visit again! The staff were warm, friendly and could not do.
24/01/2018
Rated 4 out of 5 :
The overall atmosphere in the hotel was very relaxing. The staff was extremely helpful, the service was beyond my expectations. The breakfast was delightful with a lot of different options. I really enjoyed my stay in this hotel. I definitely will come back to this.
22/01/2018
Rated 5 out of 5 :
Stayed at the Canary Riverside Plaza in Canary Wharf for the first time and it provided one of the best views of London with amazing service, food and swimming facilities compared to a lot of top end hotels that I've experienced in the central London.
22/01/2018
Rated 5 out of 5 :
All around nice stay, very clean and comfortable rooms situated in a nice, fairly posh area that's also close to public transport. Staff were all polite and lovely to talk to. Somewhat expensive but for a short stay it's well worth it!
10/01/2018
Rated 4.4 out of 5 :
Liked: Room was largecomfortablewas very good
Disliked: Guest did not comment for this item.
10/01/2018
Rated 5 out of 5 :
My last day in London was spent in Canary wharf. Although I did not have the pleasure or the time to stay at the hotel I did indeed dine here. The restaurant was lovely. A tiny bit expensive though it was worth it. The Food.
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