Franklin Hotel London
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Customer Reviews For The Franklin Hotel London


Address: 28 Egerton Gardens, Knightsbridge, London, England, UK, SW3 2DB
This hotel has averaged a score of 4.6 out of 5 by 567 past guests
>>>Booking.com (average customer rating 4.6 out of 5 from 486 reviews)
>>>Tripadvisor (ranked 366 of 1117 for Hotels in London and rated 4.5 out of 5 from 133 reviews)

08/06/2019
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07/06/2019
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06/06/2019
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05/06/2019
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27/05/2019
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09/05/2019
Rated 3 out of 5 :
Dear Max M, \n\nThank you very much for your nice review about your stay at the Franklin Hotel. \n\nWe are delighted that you enjoyed your time with us and that the service provided was up to your expectations. \n\nWe hope to Welcoming you back very son \n\nKind Regards, \nNicolas.
09/05/2019
Rated 3 out of 5 :
Dear carsdogstats, \n\nThank you for choosing The Franklin Hotel for your stay in London. \n\nI am glad to read that you enjoyed your experience with us and tht the service provided by the team was exceeding your expectations\n\nWe all look forward to welcoming you back\n\nKind regards, \nNicolas.
04/05/2019
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03/05/2019
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01/05/2019
Rated 3 out of 5 :
Dear MaggieG02, \n\nThank you very much for your nice review about your stay at the Franklin Hotel. \n\nWe are delighted that you enjoyed your time with us and that the service provided and the decor were both up to your expectations. \nThank you also for praising our lovely breakfast and your experience at the bar.\n\nWe hope to Welcoming you back very son and to become your new home away from home in London.\n\nKind Regards, \nNicolas.
29/04/2019
Rated 3 out of 5 :
Dear londonfashiontoday, \n\nThank you for choosing The Franklin Hotel for your stay in London.\n\nWe do appreciate the very detailed feedback about your experience with us and we of course all look forward to Wecoming you back to The Franklin Hotel and Restaurant very son\n\nAll the best, \nNicolas.
28/04/2019
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28/04/2019
Rated 3 out of 5 :
Dear stevepV6158ck, \n\nThank you very much for choosing The Franklin, we are thrilled your experienced was of your liking and that you appreciated the room upgrade and staff attentiveness throughout your stay.\n\nI am also gald to read that you enjoyed our intimate bar very much.\n\nThank you again for your feedback and looking forward to welcoming you back to The Franklin.\n\nKind Regards, \nNicolas\n.
24/04/2019
Rated 3 out of 5 :
Dear Rena T, \n\nThank you for your review about your stay with us\n\nKindly note that the Tea and Coffee facilities are available on request to all of our guest and I do apologize if this was not communicated to you properly.\n\nIn regards to the complimentary water, we indeed offer a large bottle plus 2 small ones at Turn down on a daily basis and we would not charge a guest for additional water as Long as requested reasonably.\n\nI am very surprised about your comment about the Concierge team who is regularly praised by our guest for their professionalism and friendliness but I certainly will share your feedback to understand why they have not been able to help further on that occasion.\n\nI wish you all the best and still look forward to welcoming you back.\n\nKidn regards, \nNicolas.
14/04/2019
Rated 3 out of 5 :
Dear mariettaf1975, \n\nThank you very much for your nice review about your stay at the Franklin Hotel. We are delighted that you enjoyed your time with us and that the service provided was up to your expectations. \n\nWe hope to Welcoming you back very son \n\nKind Regards, \nNicolas\n.
12/04/2019
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01/04/2019
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28/03/2019
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26/03/2019
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17/03/2019
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10/03/2019
Rated 5 out of 5 :
Dear joshwilsonuk, \n\nThank you for sharing your experience about your recent stay at the Franklin Hotel, it was a pleasure to have you.\n\nI am happy to read that our staff exceeded your expectations, that you like the decor and loved our super comfortable bed. I sincerely appreciate your very detailed feedback which will definitely help us to improve and make your next stay an even more enjoyable one.\n\nWe all look forward to welcoming you back to The Franklin very son.\n\nKind Regards, \nNicolas.
10/03/2019
Rated 5 out of 5 :
Dear 877PaulB, \n\nThank you for your very nice feedback about your recent stay at the Franklin Hotel, it was a pleasure to have you.\n\nI am happy to read that our staff exceeded your expectations and that you enjoyed the Suite and cleanliness of the room. Sorry about the litle noisy coming from outside due to the contruction that was going on across the street but they are now gone! \n\nWe all look forward to welcoming you back to The Franklin very son and thank you again for your nice comment.\n\nKind Regards, \nNicolas.
10/03/2019
Rated 5 out of 5 :
Dear Sunshine7266870, \n\nThank you very much for choosing The Franklin for your stay in London and for sharing your great your experience with us.\nDear Orffco, \n\nWe are delighted that you enjoyed the decor, the comfort and size of the room as well as our great food! \n\nWe hope to welcoming you back to London very son\n\nKind Regards, \nNicolas.
03/03/2019
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01/03/2019
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24/02/2019
Rated 5 out of 5 :
Dear E4028opdianab, \n\nThank you very much for choosing us for your stay in London.\n\nI believe that your statement \
23/02/2019
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23/02/2019
Rated 5 out of 5 :
Dear Chillout75\n\nThank you very much for choosing The Franklin, we are thrilled your experienced was of your liking and that you appreciated the quality of service provided during your stay. \nThank you also for praising the always \
22/02/2019
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11/02/2019
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27/01/2019
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21/01/2019
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13/01/2019
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10/01/2019
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09/01/2019
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28/12/2018
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22/12/2018
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16/12/2018
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13/12/2018
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12/12/2018
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10/12/2018
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09/12/2018
Rated 5 out of 5 :
We stumbled across the Franklin hotel shortly before our stay this summer and could not have been more delighted with our trip. The hotel itself is tucked away on a curving road lined with beautiful row homes, opening up on the back side to a.
05/12/2018
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30/11/2018
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19/11/2018
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09/11/2018
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02/11/2018
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01/11/2018
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30/10/2018
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21/10/2018
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08/11/2018
Rated 5 out of 5 :
I stayed 4 nights and I felt like at home. Amazing hotel, excellent staff, great quality of the food; hammam and massages are great too. Miko, Sandro and Adele helped me with all of my requests; thanks a lot! I look forward for my next.
04/11/2018
Rated 5 out of 5 :
After staying at the same hotel on numerous visits to London, we decided to try The Franklin on our last trip, and we couldn't be more pleased! First of all, the location is the best! It is located in the heart of Knightsbridge near many.
24/10/2018
Rated 5 out of 5 :
I stayed at the Franklin for one night only, less than 24 hours even, but they managed to excel in these points: 1. Ordering me a magazine that was quite hard to get a grip on and have it ready upon (or probably even before).
23/10/2018
Rated 5 out of 5 :
I was impressed with stylish, excellent service and I liked most the beautiful cocktails made in a very artistic way by Salvatore! ( the best in town) love it! one of the best cocktail bars in London.
11/10/2018
Rated 5 out of 5 :
Miko is wonderful Head Concierge with amazing network and knowledge, who is always so helpful to others and so passionate about his job. He is an asset to the hotel and we wish him and the hotel all the best!
07/10/2018
Rated 5 out of 5 :
The food is extraordinary and absolutely delicious. The staff was lovely and educated, they also gave a really good suggestions on food and drinks. I had a rissotto and it was not like what I ever had before. It was surprising and delicious. I also.
06/10/2018
Rated 5 out of 5 :
My family and I stayed there for a short weekend in September. Hotel is the most beautiful I have been to in London but the real added value here is the staff. Reception team made a real difference in our experience, always helpful and lead.
05/10/2018
Rated 5 out of 5 :
Liked: The staff is very friendly And the place is so cosy ?
Disliked: Nothing at all
01/10/2018
Rated 5 out of 5 :
My stay at the Franklin has been one of my really favourite stays in London. The hotel is so cosy and comfortable. The location is ideal and accessible to so many museums, shopping districts and major London's landmarks. The staff at the reception and the.
26/09/2018
Rated 5 out of 5 :
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25/09/2018
Rated 4.6 out of 5 :
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25/09/2018
Rated 4.4 out of 5 :
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12/09/2018
Rated 5 out of 5 :
I loved this hotel! The service was excellent, the breakfast (included in our package) was very good. Croissants, fruit, hot plates were all delicious. The hamman was nice and there was water, robes and slippers outside of the door. The location is great. Right across.
07/09/2018
Rated 5 out of 5 :
We enjoyed our stay in London and this hotel was a big part of that. It is beautiful and the professional and attentive staff went above and beyond to attend to our needs. The room was so nice and the breakfast that was included in.
06/09/2018
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01/09/2018
Rated 5 out of 5 :
Liked: Very kind staff
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22/08/2018
Rated 4.6 out of 5 :
Liked: Clean, staff were very friendly, luxury decor and furniture, everything was just perfect.
Disliked: Outside noise in the night from both street and corridor.
21/08/2018
Rated 5 out of 5 :
Liked: The location, the bill man and the reception staff are very friendly also the house keepers and all very helpful and professionals.
Disliked: Stay away from the restaurant never lesson to Italian staff of the bar and the restaurant they never say the truth, its bad to have restaurant like this in very nice hotel , specially when you compare between the too staffs.
16/08/2018
Rated 4.8 out of 5 :
Liked: Everything!
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14/08/2018
Rated 4.8 out of 5 :
Liked: Breakfast was very interesting, there were so many different styles of egg, pancakes, fruit and bruschetta on the menu, that we tried something different every morning. Also the buffet selection of croissants, cakes, fruit, breads and ham was mouth watering. They have a vast range of teas, just ask the waitress, they were so helpful and pleasant Really enjoyed our breakfast. The rooms were very spacious, clean and plenty of towels. They have a free take out phone in the room, great to use for google maps and no roaming costs.
Disliked: I really think for a five star hotel, there should be a kettle and iron facilities in the room, we had to ask for this.
13/08/2018
Rated 4.8 out of 5 :
Liked: The staff were so attentive and very friendly, nothing was too much trouble. The room was luxurious, comfortable, had everything we needed. We had asked for an iron & board prior to arrival and it was in our room before we arrived. Breakfast is Italian themed, very lovely food!
Disliked: There was not anything we didn't like.
12/08/2018
Rated 4.8 out of 5 :
Liked: Decor truly dreamy, staff were a dream to deal with. Utterly polite and clearly loved their job.
Disliked: The front door into the hotel was broken and slammed hard, which resonated up to our bedroom, however must stress it was not Terrible and they were in process of getting it fixed.
12/08/2018
Rated 5 out of 5 :
We stayed here for our 10th wedding anniversary and only 10 minutes from the Berkeley where we were booked for dinner. A great quiet location just off the very busy high street, very attentive & friendly staff, nothing was too much trouble. They asked us.
04/08/2018
Rated 5 out of 5 :
Liked: Very friendly staff and excellent location. Rooms are cosy and convenient.
Disliked: Breakfast could be better
02/08/2018
Rated 5 out of 5 :
Liked: Only stayed here very briefly but the room was amazing and all the staff were lovely! Greta location too.
Disliked: Guest did not comment for this item.
30/07/2018
Rated 4.6 out of 5 :
Liked: The property is really nice and very well maintained, the room was very nice and the staff amazing, I would suggest to have a larger selection for breakfast thanks
Disliked: Nothing
20/07/2018
Rated 4.0 out of 5 :
Liked: The staff was very polite and friendly. I loved them. The area and the backyard of the hotel was peaceful and lovely. They asked for a welcome drink whenever I entered the hotel, which was quite impressive.
Disliked: The rooms and the overall hotel was tiny. The hotel was expensive when its compared to its segment or that was because of late reservation. The subway is a little bit far away than it is mentioned to be.
20/07/2018
Rated 5 out of 5 :
Liked: Services, location, room
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19/07/2018
Rated 5 out of 5 :
Liked: Very beautiful and bespoke
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17/07/2018
Rated 4.0 out of 5 :
Liked: Lovely Decor
Disliked: The room and bathroom very small
15/07/2018
Rated 5 out of 5 :
Liked: We travel a lot. I spend more time in hotels than at home. This is without a doubt one of the best hotel experiences anywhere. The décor is classy and plush. The staff could not be more friendly, helpful and efficient. The rooms are beautifully appointed and extremely comfortable. Even if you don't stay at the hotel, a visit to the Michelin star restaurant is not to be missed. I haven't had Italian food that good - even in Italy! When we found our flight home had been delayed by a day, and I had to change my business travel plans in haste, the hotel went out of their way to be of assistance. Fortunately, it meant we were able to enjoy another supremely comfortable night at this wonderful hotel.
Disliked: Not a thing- everything was superlative!
15/07/2018
Rated 5 out of 5 :
Spent 4 nights here at the end of June. Staff was very friendly, professional and personable. Our reservations included breakfast each morning and the food was very good. The hotel is located in an upscale and quiet neighbourhood close to Harrods, Natural History Museum, Victoria.
15/07/2018
Rated 3 out of 5 :
We spent the first 2 of our 5 nights miserable and unable to sleep due to the A/C not working correctly in our room (London was having 84-86 degree F weather). Weirdly, even though they apparently had fans available, and we were complaining, no one.
14/07/2018
Rated 4.5 out of 5 :
Liked: Location and design of the hotel
Disliked: Room is small no space
13/07/2018
Rated 5 out of 5 :
Fine dining with old friends in London. Great dishes, good wine and excellent service. You should definitely try the Franklin restaurant as son as you'll be in Chelsea. And try also the bean soup with fois gras.
13/07/2018
Rated 4 out of 5 :
My 9 days stayed at the hotel was absolutely fantastic. The location is no doubt very convenient. Knightsbridge & south Kensington both left or right within 10 minutes of walk, absolutely love it. My room 503 was perfect in every way but my wife &.
10/07/2018
Rated 4.6 out of 5 :
Liked: Comfortable bed. And excellent location !
Disliked: Guest did not comment for this item.
09/07/2018
Rated 4 out of 5 :
We booked afternoon tea for 2 - it was a birthday treat from my daughter. Booked for 2.30 because we did not want to have lunch and a tea - so glad we only had tea - there was so much food for 2 people.
07/07/2018
Rated 4.8 out of 5 :
Liked: very nice, good location.
Disliked: 1 bedroom is a bit smaller than my expectation
28/06/2018
Rated 5 out of 5 :
Liked: Everything
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27/06/2018
Rated 5 out of 5 :
Liked: The staff were so friendly and helpful and the rooms were larger than usual and the bed was so comfortable!
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19/06/2018
Rated 4.2 out of 5 :
Liked: nice equipment and nice service
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17/06/2018
Rated 5 out of 5 :
Amazing hotel, Superb atmosphere, professional staff, however what makes me coming back to the hotel is the bar. Small and cute, with a lovely outside space. Salvatore, the bar manager is amazing, one of the most professional person I ever meet. He won't simply give.
06/06/2018
Rated 4.4 out of 5 :
Liked: I loved the deco here. The staff were very welcoming and helpful. The hotel was very cosy and had beautiful scenery. The bar was beautiful and everything was well presented. I would stay again.
Disliked: I would of liked to have tea and coffee facilities in my room as I have had in every other hotel I have stayed in. I would of also liked to have a price list on what beauty treatments was available.
05/06/2018
Rated 4.4 out of 5 :
Liked: Very beautiful hotel with lovely rooms and bathrooms
Disliked: The air-conditioning system didn't work correctly making the room very uncomfortable on one night in particular
04/06/2018
Rated 4.8 out of 5 :
Liked: All the staff were very caring and extremely helpful. The hotel is comfortable, unique and beautifully decorated. They team made my daughters birthday really special, with balloons, a gift and a cake. We had a great stay - highly recommended!
Disliked: The air conditioning seemed to be intermittent
04/06/2018
Rated 5 out of 5 :
The Franklin is in a great location in the centre of the city, a 5 minute walk from the famous Harrodsburg Department store. The staff is amazing from the moment you walk in to the hotel, immediately offering you coffee or some beverage. The ho.
02/06/2018
Rated 5 out of 5 :
I stayed here for my birthday and we were accommodated throughout. The staff are very friendly and the hotel is beautiful. It's easy to find and in a convenient location, near to south Kensington and Knightsbridge.
28/05/2018
Rated 1 out of 5 :
We booked lunch after reading a review. The whole thing was a shambles, they didn't appear to know we were due and then told us the restaurant had closed after showing us into the bar prior to our supposed meal. We were then told ¹œwe can.
27/05/2018
Rated 5 out of 5 :
The Franklin London is one of the amazing places to stay. We were there for a special occasion with the whole family and starting from the excellent staff, to service, the attention to detail was impeccable. The bar service was excellent. And the best part was.
26/05/2018
Rated 5 out of 5 :
Liked: The kindness of the staff. Really fantastic experience. They deserve a huge congrats. The room was fabulous and extra clean.
Disliked: No coffee, tea machine in the room. It should be basic at this level.
26/05/2018
Rated 4.6 out of 5 :
Liked: The staff are very helpful and rooms comfortable. Its a great location for shopping and access to the V & A.
Disliked: The timing of the room cleaning. I would expect the room to be serviced by early afternoon.
25/05/2018
Rated 5 out of 5 :
The Franklin has the most wonderful bar - As a gin drinker Salvatore - Bar Manager is wonderful at recommending the perfect after work drink. My next visit will be to try a gin and cheese pairing which will be a amazing.
18/05/2018
Rated 5 out of 5 :
Liked: Location, staff were outstanding and very attentive, excellent restaurant, hotel is beautifully decorated, best hotel in London!
Disliked: Guest did not comment for this item.
16/05/2018
Rated 4.4 out of 5 :
Liked: nice location good staff very clean rooms
Disliked: Guest did not comment for this item.
13/05/2018
Rated 4.8 out of 5 :
Liked: Lovely rooms Handy mobile with international calls and data given to you during your stay
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11/05/2018
Rated 5 out of 5 :
Liked: Love the design, the bathrooms are great; location is excellent. Overall its a fabulous boutique hotel.
Disliked: Nothing
09/05/2018
Rated 4.0 out of 5 :
Liked: Great location, very friendly and efficient staff
Disliked: Gym could be a bit better. Breakfast buffet is very limited (missing key components)
05/05/2018
Rated 5 out of 5 :
Liked: one of the best boutique hotels I have ever stayed at.
Disliked: Guest did not comment for this item.
02/05/2018
Rated 5 out of 5 :
Liked: It was an amazing hotel, the staff very helpful and friendly, the location in the city centre, when I come back I'll choose this hotel Without hesitation Thanks for everything
Disliked: Nothing
01/05/2018
Rated 4.4 out of 5 :
Liked: Nice, modern, cool!
Disliked: Staff at the bar, rooms nice but small
27/04/2018
Rated 5 out of 5 :
We fancied a couple of nights in London but wanted to try somewhere away from the normal tourist areas so when I found this hotel I figured it was worth a try. I was not wrong! Tucked away in a quiet street yet only 6-7 minutes.
23/04/2018
Rated 5 out of 5 :
Liked: Great hotel, great location!
Disliked: Guest did not comment for this item.
23/04/2018
Rated 5 out of 5 :
I had a short break by myself in London and would come back anyday. The rooms were beautifully decorated. The bathroom is perfect and has the nicest smelling toiletries by Penhaglions. The staff and concierge were excellent. They found me a great hairdresser around the.
22/04/2018
Rated 5 out of 5 :
The hotel is fabulous. Staff was extremely wonderful from check in to check out an in between. Special shout out to our buddy Salvatore at the bar who is an attraction on his own in London. Small intimate hotel perfect for couples.
13/04/2018
Rated 4 out of 5 :
We booked last minute. From the moment we checked in we felt welcomed. We are staying here for 5 nights. Me and my husband wanted a sexy, upmarket getaway. The rooms are beautiful. With mirrors and a window opening to garden. Lovely bathroom with bath.
10/04/2018
Rated 4.8 out of 5 :
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24/03/2018
Rated 4.0 out of 5 :
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20/03/2018
Rated 5 out of 5 :
Liked: Beautiful boutique hotel, ideally situated in gorgeous Knightsbridge. Staff were exceptional throughout the stay.cocktails at the bar were delicious! The hotel room was too warm, and temperature could not be controlled from our room.
10/03/2018
Rated 5 out of 5 :
Liked: One of the best hotel I ever stayed in in my life! The staff was more than helpful and friendly the room was a piece of art! Loved it and im not staying in any other hotel in London
Disliked: Guest did not comment for this item.
08/03/2018
Rated 5 out of 5 :
Liked: Staff are excellent. Professional and friendly and very helpful. Beautiful boutique property. Lovely facilities including the bar and restaurant - we enjoyed both. Dinner was superb. Miko the concierge had many fabulous suggestions. Great location! The rooms are very warm but you can open the window. When we mentioned this they offered to turn off our heating which made the room perfect. (Still able to enjoy the underfloor heating in the bathroom)
05/03/2018
Rated 4.2 out of 5 :
Liked: Location.cosy h'tel Rooms over heated and shower with low pressure
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